• Are you looking for volunteer roles ?

    Go to volunteering section

30

Advice caseworker jobs

Job Alerts On

No alerts left

Get job alerts sent straight to your inbox.

*Please enter a valid email

You haven't selected any filters. To create a tailored job alert, select your filters first.

Oh no!

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

Verify your email address and start receiving the latest job recommendations. Sign in or create an account to start managing your alerts.

A job alert for this search or a similar search term already exists. You can manage your job alerts by clicking here:

Glass Door Homeless Charity, Multiple Locations (On-site)
£19.90 per hour
Posted today
Clergy Support Trust, Westminster (Hybrid)
£32,000 - £34,000 per year
The Finance Coordinator role is a newly created position which will form part of our high-performing and supportive Finance Team.
Posted 2 days ago
Closing in 6 days
St Giles Trust, Camberwell (On-site)
£27,000 (£13,500 pro rata) (with potential for higher offer for exceptional candidates) + excellent benefits
Posted 1 week ago
Page 2 of 2
London, Greater London (On-site)
£14.50 per hour
Part-time (Daily shifts - 7pm to 10pm )
Contract (November 2025 - mid April 2026)
Job description

WOMEN’S HOMELESS SHELTER WORKER (EVENINGS) 

Team: Night Shelters 

Location: On-site at Glass Door women’s night shelter in West London 

Duration: 1 November 2025 to April 2026

Reporting to: Service Manager – Night Shelters 

Shifts available:  

  • 7:00pm to 10:00pm, shifts are available 7 days a week 

Pay: £14.50 per hour 

Job Purpose

As an Evening Women’s Shelter Worker, you’ll be part of the team running Glass Door’s women’s night shelter. Working alongside other staff and volunteers, you’ll engaged with guests throughout the evening, helping to create a safe, calm, and welcoming space where women experiencing homelessness can rest and be treated with dignity. 

You’ll greet guests, support the evening set-up, carry out regular checks around the venue, and offer kind, practical help. When issues arise, you’ll respond calmly — whether that’s offering reassurance, guiding someone through a difficult moment, or addressing challenging behaviour. You’ll record key information so the overnight team and caseworkers can follow up. 

Most evenings are steady and focused on guest support, but there can be moments of pressure. Training is provided so you feel confident and prepared. You’ll finish with a clear handover with the overnight team so the shelter runs smoothly through the night. 

Job Description 

What You’ll Do 

You’ll help make sure the women’s night shelter is safe, supportive, and welcoming for everyone staying with us. This is an on-site, evening role. Your main responsibilities will include: 

  • Welcoming and supporting guests – Create a friendly, respectful atmosphere and build positive relationships with guests, volunteers, and colleagues. 

  • Welcoming and engaging with guests – Take a proactive approach to being present and approachable throughout the evening, starting conversations, offering support, and helping create a safe and respectful atmosphere. 

  • Responding to situations – Manage issues as they arise, such as someone feeling unwell, experiencing emotional distress, or challenging behaviour. This may sometimes mean seeking guidance from the Night Shelter Manager or calling emergency services. Training will be provided. 

  • Keep the shelter safe and secure – Follow all safety, security, and health & safety procedures and make sure the space stays tidy and free from hazards. 

  • Recording important information – Write clear, accurate shift notes and incident reports (if needed) in our In-Form system so colleagues have up-to-date information. 

  • Working as a team – Maintain good communication with the Night Shelter Manager volunteers and other colleagues during your shift. 

  • Handover to the overnight team – Participate in a brief, handover meeting at the end of your shift so key information is shared. 

  • Training and meetings – Attend occasional in-person training sessions, team meetings, or other activities. You may be assigned brief online training to complete on shift from time to time. 

  • Work to a rota – Shifts will include evenings at weekends and on public holidays, so flexibility is important. 

  • Help with other tasks as needed – From time to time, you may be asked to help with other reasonable tasks that keep the shelter running smoothly. 

Person Specification

Essential: 

  • A genuine commitment to providing a high standard of service and treating everyone with respect, kindness, and dignity. 

  • Confidence in handling challenging behaviour calmly and respectfully. 

  • Good communication skills, both spoken and written. 

  • The ability to carry out manual handling tasks such as moving supplies and equipment. 

  • Ability to work well as part of a team and support colleagues. 

Desirable: 

  • Experience working with people experiencing homelessness or other vulnerable groups. 

  • The ability to speak another language, for example Arabic, Tigrinya, Amharic, Polish, Spanish, French, or Russian. 

  • A lived experience of homelessness. 

  • An understanding of, and commitment to, trauma-informed care. 

  • Relevant training such as first aid, fire safety, conflict de-escalation, or Mental Health First Aid. 

  • A manual driving licence (helpful if you wish to cover occasional overnight shifts but not required for this role). 

Other 

  • Employment is subject to a satisfactory enhanced DBS check for adults. 

  • You’ll be expected to follow Glass Door’s safeguarding policies and procedures. 

  • A commitment to equality, diversity, and inclusion in all aspects of your work. 

We value diversity, promote equality, and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness. 

Application resources
Posted by
Glass Door Homeless Charity View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 16 September 2025
Closing date: 15 October 2025 at 17:00
Tags: Housing, Homelessness

The client requests no contact from agencies or media sales.