Key info:  

Role: Caseworker 

Salary: £28500 

Location: all services are currently being offered remotely, via Zoom, however this is subject to change.When guidelines allow, the role will be predominantly office based (Tooting) 

Hours: full-time (5 days / 35 hours a week) 

Contract: 1 year initially

Salary and entitlements:  £28500, plus pension contributions. 

Responsible to: Head of Casework Services 

Additional benefits: 

CARAS offers 28 days’ annual leave per year. CARAS also pays into a workplace pension with employers’ contributions currently at 4%. We are a proud member of the Living Wage Foundation, ensuring that all employees at every level are remunerated fairly. 

All front-line staff are offered monthly clinical supervision with a qualified and experienced psychologist, allowing for exploration within a confidential space of challenges that arise, and for mitigation of vicarious harm. 

About the organisation 

CARAS is a registered charity working with people in south London and beyond who have an asylum or refugee background. Our values are: 

Kindness. CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents and interests. 

Justice. CARAS will strive for social justice following a rights-based approach in all of our work and challenging instances when rights are not upheld in wider society. 

Empowerment. CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes. 

‘With’ not ‘for’. CARAS will put the voices, opinions, experiences and needs of its beneficiaries at the heart of all that we do.  

CARAS is a thriving organisation with a highly motivated, friendly and experienced staff team, bolstered by the generous support of equally skilled volunteers and trustees who come from many walks of life. The successful candidate will be working with a range of stakeholders and will be able to input into work across the organisation, develop partnerships, welcome volunteers, and of course, be welcomed and supported by us all. 

About Casework at CARAS 

CARAS offers holistic support to refugees and people seeking asylum.  Our casework forms part of the wrap-around support we offer to beneficiaries and is intended to complement our other services.

For many years, we have run face to face appointments and workshops to support beneficiaries to access the specialist advice they need, to make plans, and to work towards their own goals.

We have historically worked with a very local group, predominantly women, paying close attention to gendered experiences of migration.There is potential for significant change here due to the shift from face to face to online working; the changing local demographics which now mean that many more new arrivals are in our locality and changes to the employment prospects of refugees.We anticipate working with many more men than we ever have previously.

Our casework service for adult beneficiaries has been closed since February 2020.Since lockdown CARAS’ methods of engagement and the needs of our beneficiary group have changed dramatically.We are seeking a creative, motivated worker who has ideas for how to rebuild an important service that will welcome a wide range of refugees and asylum seekers, supporting them to access services online and, when possible, running new face-to-face appointments.

About the role 

This role focuses on support for the adults who access CARAS’ other services.CARAS offers advocacy and casework with the aim that people who attend our groups can access support to address issues in a timely, supportive, informative and friendly manner.Our focus is on connecting people to opportunities, knowledge and services so they are able to access these and resolve their issues as independently as possible.One of our key drivers is to work with people to help them build the skills and knowledge they need to become independent. All of our casework therefore builds in opportunities for beneficiaries to make informed decisions, set their own goals, and ultimately manage on their own. 

We are seeking to recruit a new case worker to work with us to maintain, develop and grow the project.  The caseworker will take on a mix of direct work with beneficiaries and supervision and support of volunteers who work with beneficiaries, ensuring that beneficiaries have their casework needs met in a timely and professional manner. 

The role sits within the casework team, which is currently made up of a Head of Service, a youth caseworker and a volunteer team.  The adult caseworker will have a close working relationship with other CARAS departments, most notably the adult inclusion team and learning and development team.  All of CARAS’ work is run with the support of a large team of volunteers.The caseworker will be responsible for building up and managing a small team of volunteers to work alongside them.

The main areas of work are access to education and employment, housing and homelessness, welfare and statutory entitlements, both physical and mental health services, asylum support and immigration signposting.  We foresee digital inclusion becoming an important part of our work. 

Our project is designed to complement local specialist provision by signposting to the most suitable support, clarifying and unpicking issues, writing clear referral letters, supporting people to prepare for external appointments and wherever possible sharing information as to how people can resolve issues themselves.  We are OISC level 1 accredited. 

We want an experienced worker with specialist knowledge of advice work with refugees and people seeking asylum.  

Main activities:  

• Work closely with the CARAS team ensure all adult beneficiaries are aware of and are able to access casework support 

• Triage requests for casework support; manage a case load, sharing duties and delegating to volunteers where appropriate 

• Offer holistic assessment to new beneficiaries 

• Provide direct casework support to beneficiaries  

• Make thorough referrals to specialist services and support beneficiaries to access them 

• Follow-up each referral with the beneficiary and agency 

• Maintain excellent case notes 

• Support the recruitment, training and management of a trained volunteer team 

• Research and remain up-to-date with specialist advocacy/advice services available

to beneficiaries  

• Conduct the necessary outreach to build strong partnerships 

• Participate in operational, strategic and trustee meetings as required  

• Monitoring and evaluation of the project  

• Contribute to grant reporting  

• Share outcomes, trends and learning with the casework team and policy networks

as appropriate to influence wider strategic change 

• Participate in the running of consultation and review for the development of the

project 

• Ensure that all safeguarding concerns are reported to the safeguarding lead  

Person specification  

We are looking for a highly motivated individual who has a commitment to supporting empowerment through casework.  The successful candidate will have excellent interpersonal and communication skills, including cultural sensitivity and the ability to quickly build positive relationships. 

Essential 

• A high level of written and spoken English 

• At least three years experience of one-to-one advice work 

• A good understanding of housing, welfare, utilities, debt, access to education and employment, asylum support and immigration with special attention given to the needs of refugees  

• Experience of recruiting, training and supervising others 

• Experience of working in, or in partnership with, the third sector

• Ability to problem-solve and research information  

• Ability to word process, competence with common data management and video conferencing systems  

• Ability to work online, and to support beneficiaries in this 

Desirable 

• Experience of working with refugee and asylum-seeking communities 

• Experience of trauma-informed practice 

• Experience of managing volunteers 

• Experience of managing and developing projects 

• Experience of developing and delivering training  

• Knowledge of community languages, which include Tigrinya, Arabic, Somali, Pashtu, Farsi, Urdu 

• OISC level 1 in Asylum and Protection 

To apply, you will need to complete an application form. We do not accept CVs. 

Closing date: midnight 27th October 

Interviews will take place the week beginning 2nd November 

About the Role
A new opportunity has arisen for a Housing Caseworker to join our team. The post-holder will provide specialist advice and casework services on a range of housing and related welfare benefits issues, in order to prevent and alleviate homelessness and address housing problems. You will manage your own caseload and, where appropriate, you will carry out preliminary work prior to cases being referred to a legal aid solicitor. You will work closely with the Policy and Campaigns team, identifying and highlighting social policy issues to inform our policy influencing and campaigning.

Initially a 12 month fixed term contract (with possibility of extension) 

About You
We are looking for an experienced and proactive individual with in-depth knowledge and experience of providing housing advice and casework that meets quality standards and achieves performance targets. You will have gained a minimum of 2 years’ experience of housing advice and casework through paid or other voluntary experience.  You will demonstrate excellent communication and interpersonal skills, have a commitment to working with communities who are highly disadvantaged and a passion for helping people to overcome homelessness and poverty. 

About Z2K

Z2K is an anti-poverty charity which combines direct casework and representation for Londoners experiencing, or at risk of, poverty with national campaigning for social security and housing systems that work for all.

We have a track record of delivering high-quality advice and casework services from our offices in Victoria and outreach locations across London. We take a holistic approach to casework, helping clients to address multiple complications relating to their income, debts and other challenges such as access to wider support services. In 2019, our casework team recovered £3m in entitled benefits and support for our clients. We specialise in social security, housing and homelessness and seek to bring about positive change by amplifying the experience of our clients through policy influencing and campaigning.

“It would have been a struggle if it wasn’t for Z2K’s support…. If I am ever in a similar situation I will be able to deal with it now that Z2K has helped me” (client feedback).

What We Offer
We offer a range of employee benefits, including generous annual leave, a matched pension contribution up to 5% of salary, a free employee assistance programme providing a range of services and support, and training and development opportunities to continue your professional development.

Z2K is committed to equality of opportunity and diversity. We encourage and welcome applications from all parts of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We particularly welcome applicants who are significantly underrepresented in our sector, such as members of the LGBTQI community, those with disabilities, and individuals from Black and minority ethnic communities.

The full job description can be found below. 

For further information and to apply please visit our website.

Closing Date: 12 noon 4th November 2020

Interview & Assessment Date: w/c 16th November 2020

This post will require a DBS check to be processed for the successful applicant. 

If after submitting your application you have not heard from us by the stated interview date, please assume you have not been successful on this occasion.

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Bermondsey and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

We are looking for a full-time debt adviser to provide casework services to our client groups from our three offices in Southwark. You will join our friendly and hard-working team to ensure the ongoing successful delivery of our specialist services. The post is funded through Debt Free London, a London-wide partnership of organisations that provide free debt advice to Londoners who are experiencing or at risk of financial exclusion and debt

You must have:

• Recent and ongoing paid or voluntary experience of managing one’s own caseload of money advice and income maximisation cases.
• Ability to write detailed up to date case notes, letters and reports as required in plain English.
• Ability to manage a challenging caseload, meet targets and prioritise work in the face of competing demands on your time.
• Ability to respond sensitively to clients from a variety of backgrounds who are under pressure and negotiate with third parties in order to minimise conflict.

Closing date: 9.00 am Tuesday 27th October 2020

Interviews: Monday 2nd November 2020

For further information and an application pack please visit our website.

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham, Walworth and Bermondsey and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

Part-time or full-time (minimum 21 hours per week)

Initially Fixed Term to 31 March 2021

We are looking for an experienced Generalist Advice Caseworker to deliver a high quality advice service. You will be required to work across our three offices in Southwark according to operational needs. The role includes providing advice to the public and undertaking casework on social welfare law issues.

To be successful you will need to have:

• Six months recent experience of providing Generalist Advice to the public
• An understanding of the advice needs and issues of the local community in a diverse, inner city area
• To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

For further information and an application pack please visit our website.

Closing date: 9.00 a.m. Monday 26th October 2020

Interviews will take place on: Friday 30th October 2020

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Funded by London Borough of Southwark

Would you like be part of a skilled advocacy team, providing specialist advice and advocacy support to Gypsies, Roma and Travellers from across the UK? 

We are currently recruiting for a caseworker to join our friendly Brighton based team. We are looking for: 

• An experienced advice worker with an understanding of/experience in supporting members of marginalised communities with good telephone skills 

• An individual with significant experience of advice work within the voluntary sector and a good knowledge of mainstream agencies 

• An individual with experience of successful advocacy on behalf of clients who is comfortable challenging the decisions, proposals and views of statutory agencies and other service providers in a non-confrontational yet effective manner, both verbally and in writing 

• An individual with good IT skills including the ability to undertake fast and accurate recording of case notes 

In return we can offer you a friendly environment and generous benefits which include: 

• Flexible working 

• The opportunity to progress your career 

• 25 days paid leave per year plus public holidays 

• Discretionary Christmas/New Year closure period 

• Annual leave allowance increase by 1 day for each full year of employment up to 5 additional days 

• Childcare Voucher Scheme 

• Travel and subsistence allowance 

• Cycle to Work Scheme

• 5% contributory pension 

• Flexible working 

• Job share 

• Induction programme and annual appraisal

• A variety of in-house and external training courses

• A commitment to Continuous Personal Development 

This role will be based at our office in Brighton with some working from home during Covid-19. 

For full details on how to apply, please follow the link to our website. 

We encourage applications from all parts of the travelling communities and will offer an interview to Gypsy, Roma and Traveller applicants who meet the essential criteria for a role as outlined in the Job Description and Person Specification. 

. 

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Bermondsey and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

The post is suitable for an experienced Advice Session Supervisor (ASS) or as a development opportunity for a Certificated Generalist Advisor to train to become an ASS within six months of starting in post. If applying without existing experience of supervising volunteers and of undertaking the role of Advice Session Supervisor the starting salary will be Scale 6 - £28,413 whilst undertaking training.

The post holder will be required to work across all of our offices and outreaches in Southwark according to operational needs.

The role includes:

• Providing advice to the public and undertaking casework on social welfare law issues
• Supervising advice and gateway assessment sessions
• Supporting and supervising volunteers

To be successful you will need:

• Have achieved the Generalist Advisor Certificate and have experience of Generalist Advice Casework
• Either experience of supervising volunteers and undertaking the role of Advice Session Supervisor or be able to demonstrate the ability to undertake this role with training provided within 6 months of starting

• To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Full-time or part-time (minimum 28 hours per week)

Closing date: 9.00 a.m. Monday 26th October 2020  

Interviews will take place on: Friday 30th October 2020

For further information and an application pack please visit our website.

This post is funded by Southwark Council. 

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

About us: We are the leading organisation in Wales, promoting equality for and fostering good relations towards asylum seekers and refugees. With over 30 years’ experience we are proud of what we stand for, and we look forward to working with you.

Background of the post: With Welsh Government funding, a consortium of organisations led by the Welsh Refugee Council are working together to deliver an Asylum Rights Programme which will improve access to support services and advice for refugees, asylum seekers and migrants across Wales.

Purpose of the post

• This specific post is funded by the National Emergencies Trust (NET) and will assist in delivering the WRC provision under the Asylum Rights Programme funded by Welsh Government. This is done by providing effective advice and support to WRC clients and, as appropriate and within the remit of their professional qualification, to advocate on their behalf
• To support the work of the casework team to provide advice, guidance and signposting to people seeking asylum and people with refugee status on a daily drop-in basis
• To work across the casework team to provide a high level of admin and practical support
• To provide support to a caseload of people seeking asylum on a one-to-one basis
• To work alongside the caseworkers and partner agencies to improve access to mainstream services and improve integration outcomes
• To support and contribute towards the development of the WRC’s advice service as a whole.

Major duties and responsibilities

Client responsibilities

• To ensure that, always, clients are aware of what options are available to them and that they are empowered to pursue their chosen options, and provided with the necessary assistance to access resources
• To help clients with the completion of forms

Caseworker support

To support the caseworkers by:

• Negotiating with agencies, government departments, local authorities, immigration services, solicitors, and other bodies to secure client’s entitlements and/or access to services
• Arranging interpretation as necessary (either directly or by arranging

interpretation through others who are competent and able to meet agreed standards)

• To support the caseworkers to work in partnership with service providers and key stakeholders to provide a holistic approach to meet clients’ needs
• Undertaking administrative tasks in relation to the above ensuring the capture of all client information and statistics
• The management of basic office systems, e.g. client database,
• Recording all activities and contribute to qualitative and quantitative reports on a regular basis and as required for monitoring and evaluation

Development

• To participate in staff training, development, and appraisal, as agreed with the line manager
• To prepare for and actively engage in the support/supervision and appraisal process provided by the Programme and Partnership Manager
• To attend external and internal meetings relevant to the service, as agreed with the Programme and Partnership Manager (these meetings will usually be in the locale, but may be held in other parts of Wales or the UK)

Good governance

• To carry out all duties in accordance with the principles of the WRC’s Confidentiality Policy and within agreed norms of impartiality and boundaries
• To abide by and to work to WRC’s Equal Opportunities Policy at all times

Flexibility

To deliver the service, a degree of flexibility is needed, and the post holder may be required to perform work not specifically referred to above. Therefore, the post holder is required to be flexible and co-operative in carrying out other reasonable duties and responsibilities. This job specification will be subject to periodic review with the post holder to ensure that it accurately reflects the duties of the job.

Equal opportunities

WRC is committed to equality of opportunity in recruitment, the workplace and service delivery. The post holder is expected to follow WRC’s Equal Opportunities Policy.

Please view Job Description attached to view and refer to Person Specification when applying for this role.

CV's alone will not be accepted.

Due to the number of applications, we will unfortunately be unable to get back to unsuccessful applicants.

Debt Free South West (previously known as Money Advice West) is the South West’s leading independent free debt advice partnership.  Our skilled advisers help over 6,000 people facing debt and poverty issues each year since 2006. 

The roles are employed by Talking Money, the lead organisation within the partnership. Talking Money is a Bristol-based money advice charity providing free, independent, specialist debt and benefits advice, and general money guidance, information, and support to local citizens.  We have a strong track record of providing training and consultancy to local voluntary, statutory and private sector organisations.

Due to the COVID-19 outbreak, we anticipate a large increase in demand for debt advice, so we are recruiting 2 new FTE Technical Supervisors to support our partnership across the South West of England.  This is a great opportunity for you to progress your career in an industry where you can make a real and positive difference to people’s lives.

The role would start on 4 January 2021 and for an initial fixed term to 30 November 2021.

These new and challenging roles are home based, working with advisers, clients and multiple agencies within our partnership with some travel to agencies in Bristol, Bath, Gloucester, Weston-super-Mare and Yeovil to advise and support clients on how to resolve all of their debt issues. Applicants should have a minimum of 2 years current or recent experience of providing debt advice.

Technical Supervisors will:

• Ensure delivery partners meet the service and delivery requirements as set out by the funder (MaPS)
• Provide day-to-day support to advisers and trainees as they provide debt advice to over-indebted clients that is accurate, effective and tailored to the client’s individual circumstances, in accordance with FCA regulations and guidance.
• Support and regularly audit delivery partner organisations, ensuring they are prepared for external reviews of their service in line with the quality requirements of the funder (MaPS)
• Undertake debt advice file reviews, interview observations and provide regular 1:1 supervision for feedback and training
• Support line managers in the development of advisers and the debt advice service
• Work with the Quality Manager and funder to monitor and improve the quality of debt advice within the partnership

Technical Supervisors will be expected to contribute to the team by:

• Working to an agreed work-plan
• Manage your own caseload whilst supporting advisers to manage theirs
• Being an active member of the partnership
• Complying with policies and procedures of Talking Money

CVs and covering letters are not accepted so please contact us for an application pack.

Closing date for applications is 11.59pm on 8th November 2020.

Interviews are planned for the week beginning 16th November 2020 and applicants should be available for a start date of 4th January 2021.

Due to an increasing demand on our service, an exciting opportunity has arisen to work at the heart of our service.

You will be working in our office, supporting our team of volunteer & paid advisers to deliver high quality advice to the people of Watford.  

Hours: 14-21 hours per week ( One year fixed term).

The successful candidate will have:

• Recent and on-going experience of advice work.

• The ability to supervise, support and train volunteers.

• Good IT skills.

• The ability to work as part of a team.

• Good interpersonal skills to offer support to advisers.

• An understanding and commitment to the aims, principles and policies of the service.

Hours of Work: Role 1: part time 29.2 hours p.w

Role 2: part time 27.4 hours p.w

Role 3: full time 36.5 hours p.w (maternity cover to March 2021)

Annual Leave: 25 days plus 8 bank holidays pro rata per annum from 1st January to 31st December. This rises to 30 days pro rata over the next 5 years

Context of role

Citizens Advice Birmingham is partnered with Macmillan Cancer Support to deliver Welfare Benefit Advice across Birmingham and Solihull

We are looking for enthusiastic caseworkers who will join an existing team to ensure delivery of service specifications, targets and quality standards for the Macmillan Service.

"Under normal circumstances your place of work will be our City Centre Birmingham Office with attendance at outreach locations in the Birmingham and Solihull areas.

At present your duties will be undertaken mainly in the office. However, this role may need to revert to home working if the government’s advice about office attendance is changed from its current instructions."

Role purpose

The Welfare Benefit caseworkers will provide a high quality advice service for people affected by cancer.

The post holders will provide this service in hospital settings across Birmingham and Solihull. Delivery will be integrated with cancer care teams to provide seamless referral pathways that complement the assessment and care planning process of patients. 

You will undertake casework, assisting clients to access their entitlement to welfare benefits and other sources of financial help, up to and including tribunal representation. The post holder will also attend events to promote the service and provide support and training to volunteers and health care professionals.

Job pack

For a job pack and information on how to apply please visit our website. 

CV’s not accepted

Closing Date: Monday 16th November 2020 at midday

Assessment Date: Monday 23rd November 2020

Interview Date: Thursday 26th November 2020

The Advice & Advocacy Worker will provide frontline advice and advocacy services to a range of our London clients. This will include providing assessments, advice work, and onward referral and signposting.

The role will make a difference to the lives of clients from vulnerable communities, at a time where the COVID-19 pandemic has increased the existing health and social care inequalities that our clients face.

RESPONSIBLE TO: Head of Advice Services

RESPONSIBLE FOR: Volunteers, paid generalist advisers

Citizens Advice Hounslow is a well-respected charity, operating in the London Borough of Hounslow.  Thanks to our amazing team of staff and volunteers, we support over 8000 clients a year through our face to face, phone and digital services. However, in the current circumstances, we are mainly operating remotely.

We are seeking an Advice Supervisor or Caseworker with experience in a supervisory role to help our teams meet the growing volume of people looking for advice and support. In particular you will:

• support and supervise general advice and initial assessments by phone (Adviceline) and in person when services resume
• supervise volunteers and paid advisers’ work with clients at generalist level on the main enquiry areas (e.g. welfare benefits, debt, housing, employment)
• advise clients and deal with your own caseload
• ensure high quality of advice is maintained at all times
• take up and promote research & campaign work in accordance with the aims and principles of Citizens Advice
• carry out any other duties and admin tasks compatible with the role.

Interview date: 5th or 6th November 2020, TBC

We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.

We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Please note: we are unable to respond to applicants who have not been shortlisted. If you do not hear from us within 2 weeks from the closing date, it is likely that your application has not been successful. We reserve the right to close this vacancy early if we receive sufficient applications for the role, therefore if you are interested please submit your application as early as possible.

Victim Support is looking for a Domestic Abuse Case Worker on a fixed term contract until 31st October 2021, based in Hampshire.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve. In Hampshire and the Isle of Wight VS is commissioned to deliver the Victim Care Service. The Service provides support to victims of all types of crime, aged 4 upwards, and has a specialist Domestic Abuse (DA) team.

This role is to offer and provide, where that offer is accepted, tailored one-to-one support to victims of DA, as part of the SafeLives Leading Lights accredited DA service. This will include the provision of wraparound support to help victims cope and recover and will involve multiagency working where appropriate to address complex needs. The post holder will assist those victims in ensuring they receive the support required to complete their journey through the criminal justice system where appropriate and access additional support services.

You will deliver front line support and advocacy to victims of DA within Hampshire and the Isle of Wight. You will contact clients referred to the service to offer support, conduct risk assessments, referring onwards as appropriate, as well as managing a caseload of clients providing emotional support, advice, information and advocacy. You will work in partnership with local agencies whose services victims may require, such as housing, social services and health providers to develop personalised action plans for victims and ensure delivery against these plans through regular monitoring and feedback.

You will have experience of direct service delivery to those affected by DA, multi-agency working, undertaking risk assessments using the Safe Lives DASH risk and needs assessment tool. You will have comprehensive knowledge of the impact of DA on victims and their families as well as the role of statutory agencies including the criminal justice system. You will be organised and be able to manage a demanding caseload with changing priorities and will be able to work well independently and as part of a team. You will have a supportive and empathetic approach to service users who are often in distressing situations.

Successful candidates will be subject to an enhanced DBS check and Police Vetting.

A full driving licence and access to a vehicle is essential.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (s). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

Hours: 18 hours per week
Responsible to: Specialist Project Manager
Applications closing date: 29th October 2020 (9.00 am)
Reserved interview date: 5th November 2020

Citizens Advice Mid-North Yorkshire is looking for an experienced Housing Caseworker to join our specialist advice team and deliver high quality housing advice, offering support and representation to the most vulnerable people in our community. This exciting opportunity will be based in our Selby or
Northallerton office with flexibility for home working.

Ideally the successful applicant will have been trained to caseworker level and will have experience of delivering specialist housing advice. A minimum of two years experience dealing with housing issues and an excellent knowledge of housing rights is essential.

You will need a positive attitude, excellent IT skills and strong communication skills. You’ll have the ability to work on your own initiative and as part of a team. Above all you will want to make a real difference in your community.