Advice Information Jobs
Are you someone who wants to use your knowledge and skills in the advice field to play a lead role in growing and developing a small service into a leading quality advice provider?
This role would suit someone without management experience, who is already working in an advice role and seeks career development, or equally someone with experience of managing advice services.
You will have in-depth and up-to-date knowledge and recent experience of providing casework in welfare benefits, and a willingness to seek further training in basic housing and community care. We will consider applicants who can add to their base welfare benefits knowledge with intensive training within a short period.
You will carry your own caseload while also providing line management, mentoring and support to one trainee advisor. We would expect the Advice Manager’s caseload to reduce over time as we develop and grow the number of advisors on the team.
A key aspect of this role will be working with the CEO to get the organisation ready for the Advice Quality Standard and on the recruitment, training and support of volunteer advisors.
We would expect the post holder to be proactive in developing the service, preparing information to support funding bids and to be able to think creatively on how we can meet the needs of Camden’s diverse disability community through advice and information.
You will be committed to learning more about the Social Model of Disability and will share our vision for a radically inclusive world where people with differences are never Disabled by the society in which they live.
Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.
We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.
The IT Project Manager will be key figure for the successful delivery of our transformation plans and it present a fantastic opportunity to deliver projects that will directly have a positive benefit for young people and those who support them.The IT Project Manager will be responsible for leading on the project management of individual projects and all IT related projects. This will involve managing Salesforce development projects but will include other IT related projects.
The post-holder will be part of the IT department within Central Support Team, but they will also be working on strategic digital implementation projects across the organization. They will be joining a fast paced and busy environment, with plenty of autonomy in managing their own responsibilities but they will also work closely with others to deliver the project therefore a collaborative approach and clear communication skills will be needed to be successful.
Location
Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD).
Contract duration
Permanent
Midday (12pm), Monday 4 November 2024.
Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.
Notification of interview
Shortlisted applicants will be notified no later than Wednesday 13 November 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.
Interviews
Interviews will be held between Thursday 21 and/or Friday 22 November 2024.
How to apply
Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are currently offering a rewarding opportunity for a motivated and proactive self-starter to join our friendly and dynamic team and organisation.
Benefits of working for Wandsworth Carers’ Centre:
Friendly team and working environment, mix of remote and office-based work, some weekend and evening work with time off during the week, annual leave starts at 26 days increasing to 31 days plus bank and public holidays, contributory company pension, ongoing training and development opportunities and an employee assistance program.
Our Charity:
We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more. In short, we are the Carer's friend and advocate, often helping Carers through difficult times.
Support and Development Worker –
Advice & Information Team
Salary: £30,787
Full Time (35 hours per week)
Are you passionate about supporting carers and making a real impact in their lives? We're looking for a dedicated individual to join our busy Advice Team and help provide advice and guidance to those who need it most.
As the successful candidate, you'll bring your knowledge of the unique challenges faced by carers and use your expertise to offer vital information, especially in the area of welfare benefits. Your excellent communication skills will help you connect with and support carers, while your IT proficiency will enable you to provide effective, efficient assistance.
If you're committed to working in the voluntary sector and want to be part of a dynamic team that makes a real difference, this role is for you!
Wandsworth Carers’ Centre is an inclusive employer, committed to the continued development of a diverse workforce.
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To apply, please submit a cv and a comprehensive cover letter detailing how your experience, skills, and qualifications align with the requirements of the role as set out in the person specification
Funded By: Debt Free Advice
We are looking for an experienced money advice caseworker to join our friendly and hard-working team to deliver a high-quality debt advice service for local people in Southwark.
The post is funded through Debt Free Advice, a London-wide partnership of organisations that provide free debt advice to Londoners who are experiencing or at risk of financial exclusion and debt
You will have:
- Recent and ongoing paid or voluntary experience of managing your own caseload of money advice and income maximisation cases.
- Ability to write detailed up to date case notes, letters and reports as required in plain English.
- Ability to manage a challenging caseload, meet targets and prioritise work in the face of competing demands on your time.
- Ability to respond sensitively to clients from a variety of backgrounds who are under pressure and negotiate with third parties in order to minimise conflict.
We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.
Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
Interviews will take place on Tuesday 5 November 2024
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want a job where you can really make a difference? Do you enjoy working with people?
We currently have an exciting opportunity to join the Carers Information Service as an Advice and Assessment Worker.
The Carers Information Service was established in 1997 and is part of the John Whitgift Foundation. We are a small, friendly team dedicated to providing free advice, information and support to carers in Croydon.
Offering a wide range of services including health and wellbeing activities, carer's assessments, respite care, bereavement support, digital and printed publications, meeting room hire and much more. We are supported by Croydon Council and work closely with colleagues across the borough from the voluntary and community sector, NHS, and local authority.
As an Advice and Assessment Worker your main responsibilities will be to carry out Carer’s Assessments, giving advice, information and support to adult carers who are looking after a relative, partner, friend or neighbour of someone who needs help due to illness, disability, or old age.
The ability to work well in a team is essential!
This role is for 35 hours per week.
As a Croydon Good Employer, we are recognised for ensuring our employees are paid a fair wage, for the support we provide to the local community, and the creation of job opportunities.
All our staff benefit from a competitive remuneration package, including:
- 25 days holiday plus bank holidays
- Membership of a generous money purchase pension scheme for all support staff that includes 3 x salary life assurance cover.
- Free access to an employee discount Club, which offers discounted rates on a range of products and services, including insurance, holidays and travel, fashion and retail
- Membership of the Bupa cash plan scheme, which gives financial support towards the cost of optical, dental, and medical costs as well as a free 24 hour advice line for all staff
- A range of family-friendly benefits including, enhanced maternity pay and childcare vouchers
- Season ticket loan
Closing date: 6 November 2024
Interviews will take place on Monday 11th and Tuesday 12th November.
However, applications will be reviewed daily, and interviews can occur at any stage after applications are received so we invite interested candidates to apply as soon as possible. We reserve the right to close this vacancy at any time.
The client requests no contact from agencies or media sales.
Funded By: London Borough of Southwark
This is an exciting opportunity for a Gateway Assessor or Advice Worker with a minimum of three months experience to be fast tracked through the full Citizens Advice Generalist Adviser training programme. Once having completed an initial four weeks training period you will be allocated to work on one of a range of different projects and services providing direct advice to the public and undertaking casework on social welfare law issues.
- You must be a trained Gateway Assessor with a minimum of three months experience.
- An understanding of the advice needs and issues of the local community in a diverse inner-city area
- To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies
We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.
Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
Interviews will take place on Tuesday 5 November 2024
We are recruiting a General Advice Officer to support with the delivery of advice and welfare support to guests who access Sufra’s Food Bank, Community Kitchen and the Community Wellbeing Project. The General Advice Officer will support our guests on a range of areas including benefits, immigration, housing, wellbeing, money management and access to training and employment services. The post-holder will provide high quality welfare advice and guidance through weekly one-to-one advice sessions, undertake case work, work with partners to facilitate referrals, and provide support to advice volunteers.
The successful candidate must have at least two years’ experience delivering effective advice in a similar capacity, demonstrate empathy, an understanding of the issues facing vulnerable people, and have in-depth and up-to-date knowledge of welfare benefits with a strong focus on achieving tangible outcomes for our guests.
We understand that working in the charity sector can be both deeply rewarding and demanding, we provide comprehensive training and support so our team can expand their skills and take on new challenges. We are looking for an General Advice Officer who is passionate, reflective and ambitious about bringing about positive change for our guests. The right candidate should be empathetic and patient, skilled at problem-solving, highly organised and diligent.
This is more than just a job; it’s an opportunity to make a lasting difference in the lives of our guests. We encourage applications from individuals of all backgrounds and life experiences, as we believe this diversity makes us better able to serve the diverse communities of Brent.
We are looking for an exceptionally committed individual who is willing to go the extra mile. If you are dedicated to bringing about positive change for some of the most marginalised communities in Brent through advice, we would love to hear from you!
The client requests no contact from agencies or media sales.
Do you enjoy meeting and talking to people? Are you a warm, outgoing person and an excellent listener?
We are seeking an Advice Worker to deliver low vision equipment and accessibility advice and support across Fenland and East Cambridgeshire.
The role is responsible for driving our company vehicle taking our equipment and accessibility services into communities (on devices such as smart speakers, smart phones and tablets) and delivering a range of services wherever required.
Knowledge and experience of low vision and blindness and low vision equipment and accessibility, is desirable but not essential as full training will be given.
Join CamSight's friendly, dedicated, passionate team and enjoy our key benefits:
· 25 days annual leave (pro rata for part time staff)
· Additional day Birthday leave
· Additional leave between Christmas and New Year
· Paid Bank Holidays (dependant on working pattern)
· Flexible and blended working
· Company Pension Scheme
· Employee Assistance Programme (EAP)
· Long service leave entitlement after 5 years of service
· Free sight test.
If you are keen on joining our forward looking, successful and thriving organisation and taking the next step in your career, then apply now.
Whatever sight loss challenges you face, CamSight is here to give you as much independence as possible.
The client requests no contact from agencies or media sales.
East London Students' Union is a progressive charity that supports around 24,000 students that study at the University of East London. We are based in one of the most diverse boroughs in Europe and our membership proudly reflects the communities where we are based.
Our purpose is to support and empower our students by representing their views and providing a range of supportive services, events and activities to make university life the amazing experience it should be. Our Docklands offices were fully refurbished last year. We're currently refurbishing our common rooms and reception area. Earlier this year in Stratford, we launched an excellent new space with sitting around areas, reception, performance rooms and meetings room.
We're now working to build a students' union that champions their aspirations and can deliver what's needed to make a difference. We're excited about this and have invested in several new posts to give us the expertise needed.
If you are excited by the opportunity to help us do things differently, empower others and build a students' union that can better support our students, then we could have a role for you. If you can operate in environments where change is continual, challenges multi-faceted and where solutions require innovative thinking, you'll thrive here. You'll also need to be self-driven, able to operate with autonomy and be able to balance competing priorities.
You’ll provide impartial advice to students on academic matters, and represent and support students in meetings and panels in more complex cases. You’ll use your experience to help us do more preventive work to help our students to take action on their own behalf. You’ll have excellent attention-to-detail and maintain accurate and comprehensive casework notes.
Diversity is one of the defining features of life at UEL, with over 180 nationalities represented in our student body. Within Newham, where we are based, over 74% of residents are from Black, Asian and minority ethnic communities. As we grow our staff team, we are passionate about making our teams representative of the students we support and the communities we operate in. We therefore especially welcome applications from Black, Asian and minority ethnic candidates and other candidates typically underrepresented in leadership.
The client requests no contact from agencies or media sales.
Volunteering has huge benefits both to individuals and to organisations. Good volunteering with excellent training and development opportunities has an even greater impact. Combine this with volunteer roles that enable people with mental health problems to better access their rights and entitlements in terms of benefits, debt and housing, at a time when that is so important and you have the opportunity to make a difference. To do this job you need good working experience of areas of social welfare law combined with experience of passing on your knowledge and supporting volunteers.
Position: Advice Volunteer Supervisor (2-year contract)
Hours: 17.5 hours per week
Salary: £14,774 (actual)
Delivering advice relating to benefits, debt and housing can alleviate stress and support better mental health. We want to increase access to advice and we can do this through volunteering but we want that experience to be welcoming, supportive and enabling. To do this we need a Volunteer Supervisor who can provide high quality training and supervision.
The skills and experiences that are important to us are:
· Advice experience in areas of benefits, debt and housing.
· Working in a way that develops skills.
If you are interested in this role, please download the application documents from the Join Our Team page of our website.
The closing date is 12 noon on Monday 4th November 2024.
This role has been funded for two years by the Charles Plater Trust.
Manchester Mind is striving to be an equal opportunities employer and welcomes applications from all sections of the community. Manchester Mind sees it as a positive advantage if you have experience of mental health issues and/or have used mental health services or had experience of volunteering.
The client requests no contact from agencies or media sales.
Hours / work pattern: 5 days / 35hrs per week preferred, but 4 days / 28hrs considered
Location: Main Office - Fairfax Street, Bristol - some home working possible
We are seeking a highly motivated individual to manage the Core Service, our largest multi channel advice activity. The Core Service is mostly delivered by volunteers, the appreciation and encouragement of whom is imperative. Equally imperative is ensuring that advice delivery meets regulatory, funder and internal standards.
As with everything we do, the Core Service must remain responsive to changes in the community’s advice needs, and also to how the community needs that advice to be delivered (for example the introduction of new channels or delivery points). The post holder will therefore listen well, foster an appetite and readiness for change in our people, and be persistent. In terms of day to day service delivery, they will thrive in the following environment (and support others to do the same); unpredictability, clients in difficult situations, multiple advice subjects, and incoming referrals arriving from different partners and channels.
About Us
Citizens Advice Bristol provides free, confidential and impartial advice, helping people to resolve problems affecting their lives. We have a wide range of services targeted at various client groups and advice issues.
We cover all subject areas with a focus on welfare rights, debt, housing and employment. We dealt with over 25,000 issues in the 2023/24 financial year. We give people the knowledge and confidence they need to find their way forward, whoever they are, whatever their problem.
What we give our staff
At Citizens Advice Bristol we truly value our colleagues and we show that in what we offer. These range from flexible working arrangements and generous leave entitlement and a pension scheme.
- We offer great learning and development opportunities and an Employee Assistance Programme
- Healthy work/life balance with a flexible approach to working arrangements
- Generous 5.6 weeks pa plus public holidays pro-rata
- Free hot beverages in our offices
- Excellent city centre location with great transport links
- Comprehensive maternity, adoption and shared parental leave
- Learning, development and personal growth opportunities
How to Apply
Please read the attached Job Pack containing the Job Description and Person Specification for more information. To apply please submit the following:
- CV
- Covering Letter, no more than 2 sides of A4 paper, describing and demonstrating how your experience, skills and knowledge meet the criteria set out in the Person Specification.
Closing date: Thursday October 24th at 12.00 midday
Interview date: Tuesday October 29th
Please keep your covering letter to no more than 2 sides of A4 paper, describing and demonstrating how your experience, skills and knowledge meet the criteria set out in the Person Specification.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Citizens Advice Tandridge District have an exciting opportunity to join our small friendly advice team as an Advice Service Manager, working in our Caterham and Oxted offices.
The successful candidate will be responsible for and have:
· Great interpersonal skills and an advice background to manage our advice services.
· They will be responsible for the day to day delivery of our advertised advice services, including supporting training, overseeing and supervising the quality of advice given and managing performance of staff and volunteers.
· The ability to bring out the best in the team, as well as to ensure the highest quality of advice across our core service and varied projects.
· Be a trained Advice Session Supervisor/ or knowledgeable generalist adviser/caseworker and/or willing to complete the appropriate training.
· You will be part of the senior management team, inputting into the running of the office, developing relationships with relevant stakeholders and funders where appropriate and promoting our service.
· You will ensure new initiatives are implemented smoothly and that volunteers, staff and supervisors are appropriately supported and developed.
· The role includes providing cover for Advice Session Supervisors and filling short-term gaps in staffing as necessary.
· We will consider applicants who have experience of working in the advice sector and of managing volunteers
Joining Citizens Advice means becoming part of a team dedicated to making a real difference in people’s lives. You’ll have the opportunity to work alongside passionate professionals in a supportive environment that values integrity, support, inclusion and collaboration. If you’re ready to take on a pivotal role that impacts every people’s live and contributes to a greater cause, we’d love to hear from you.
The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently underrepresented in our workforce.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
To deliver information and advice to older people in Lewisham on benefit entitlements, housing and community care.
This involves managing cases and working with clients one-to-one to identify their goals, provide relevant advice and options, and then empower them to carry out next steps.
The role is to be carried out in our office premises as well as at home visits for clients who are housebound.
The client requests no contact from agencies or media sales.
Stockton & District Advice & Information Service
are looking to recruit a
Chief Executive
This is an exciting opportunity to provide leadership and operational management to a leading welfare advice charity in Stockton-on-Tees.
Significant skills and experience in organisational management, funding and partnership building are essential.
Full time post - 37 hrs per week
Salary - Circa £50,000
For an information pack about the position, contact Gina Shepherdson
Closing date for applications - Thursday 31st October 2024 at 5.00pm
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about making a positive impact on people’s lives by providing expert guidance and support in the pursuit of employment, training, and personal development?
Citizens Advice Milton Keynes is seeking an enthusiastic and dedicated individual to join our Works for Us team as an Information, Advice and Guidance Officer (IAGO).
Citizens Advice Milton Keynes has been a cornerstone of support for the community, offering free, confidential, and impartial advice since 1972. Our Works for Us team is committed to delivering a reliable, high-quality, multi-channel service to individuals in Milton Keynes, focusing on improving their skills, accessing employment-focused training, and engaging in personal development activities.
As an IAGO, you will work closely with the Works for Us Team Manager to ensure the efficient and effective delivery of employability services to the public. This includes providing face-to-face advice, phone support and email services The role demands adaptability to fast-changing priorities, compliance with quality standards, and a commitment to delivering in-depth employability advice and guidance.
The successful candidate will also need to be confident and able to provide coaching and training support to small groups of service users on a sessional basis.
Applicants need to:
- Be competent and confident in using IT, and specifically using IT applications and resources on websites.
- Have clear and accurate communication skills, both spoken and written.
- Be able to listen, understand and use information to conduct effective client interviews.
- Be able to work in a team, be organised and manage time effectively.
- Be confident in working towards performance targets.
- Be able to recognise the limits and boundaries of the role.
A background in advice giving, coaching, or tutoring is desirable but not essential. Full training and induction will be provided.
The successful applicant/s will need to complete a Level 3 Qualification in Advice and Guidance as part of their initial training.
We are open to considering part-time and ‘job share’ arrangements for this post.
The successful Applicant/s will be asked to undergo a Disclosure and Barring Service (DBS) check.
Interviews: TBC
Please note interviews will be held face to face