Advice Information Jobs

Are you a great communicator, passionate about helping people? Well-organised, with a keen eye for detail?

The Information Services team at Alzheimer’s Research UK is responsible for providing information about dementia and dementia research to the public. The team operates the charity’s Dementia Research Infoline and produces and disseminates health information booklets and other resources. The team also has responsibility for promoting research involvement to the public, actively helps people to get involved and supports the service Join Dementia Research.

We are looking for a confident, friendly and proactive person to join us as an Information Executive. They will be facilitating the day-to-day operation of the Dementia Research Infoline, registering the public to take part in dementia research via postal form and over the phone, managing volunteers’ data and feeding into development of the Join Dementia Research service. The Information Executive will also play a role in maintaining the relationship of the partnership between Alzheimer’s Research UK and Join Dementia Research. Reporting to the Senior Health Information Officer, they will support the team’s Information Officers with the updating, production and dissemination of the charity’s dementia health information resources.

This is a busy team, forming Alzheimer’s Research UK’s critical service function for the public. The team is crucial to the charity’s remit of improving public understanding of dementia and contributes directly to our research efforts by helping people to take part in studies. The charity has a clear focus on improving equity in dementia research, encouraging people from all backgrounds across the UK to play their part in finding answers to our greatest health challenge.

Main duties and responsibilities of the role:

Assisting the public to take part in dementia research through the UK research register, Join Dementia Research.

· Managing the confidential handling of personal data.

· Supporting the Join Dementia Research Officer, Join Dementia Research co-ordinating team and other charity partners on web development, communications, and data processing.

· Joining regular external meetings to deliver on the above objective and feeding back to the Information Services team to keep them informed of workstreams and new developments.

· Carrying out weekly call backs to new research volunteers and processing paper registration forms, ensuring our responsibilities within the partnership are met. During busy periods, this could include making up to 70 calls a week.

· Aiding the Join Dementia Research Officer in finding ways to promote the service to internal and external audiences to drive up registrations.

Supporting the delivery of the charity’s only public service provision, the Dementia Research Infoline

· Supporting existing volunteers on Join Dementia Research with tech issues, keeping their data up to date, and discussing opportunities to take part in research.

· Developing new ways to promote the Infoline, health information and Join Dementia Research.

Help the Information Services team prepare to attend/present/exhibit at events.

What we are looking for:

· Experience of working in a customer facing role.

· Confidence working with computers – good knowledge of Word, Excel and Outlook.

· Resilience for dealing with occasional challenging calls and a high volume of enquiries.

· A sensitive, empathetic and patient phone manner.

· A confident and friendly attitude.

· Professional and hard-working team player.

· Excellent written and spoken communication skills.

· A proactive, highly organised approach.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £22,500 per annum, plus benefits

Please download the Vacancy Pack for more information.

The closing date for applications is the 30th June 2024, with interviews likely to be held week commencing the 8th July 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised as part of the selection process.  Should you need any adjustments at either the application or interview stage, then please do contact us via our website.

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK:

Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:

• 48th in the 100 Best Large Companies to Work For in the UK.

• 19th in the 100 Best Companies to Work For in the East of England.

• 3rd in the 50 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

Age UK Lambeth’s vision is to work closely with residents, closely to where they live, remain relevant and to respond locally to rising needs. We want to ensure that we are easy to access, working with local communities and providing the best support we can. The MYcommunity Gateway Team provides support across Age UK Lambeth’s three Neighbourhoods: North, South and Central. 

Age UK Lambeth and the MYcommunity Gateway team have partnered with Lambeth Adult Social Care in response to the redesign of their Initial Contact Service. Age UK Lambeth provides a busy, in-demand helpline to all new callers to Lambeth Adult Social Care. The helpline provides a triage service, dealing with enquiries, providing individuals the opportunity to discuss their issues and be provided with advice, information and guidance and potentially signposted to a range of services to provide them with support. Where appropriate, referrals are made to ASC for an assessment. 

Call operation times will be Monday – Friday 9am to 5pm, excluding bank holidays.

The service works closely with Lambeth Adult Social Care and we have a base working alongside them at the Civic Centre in Brixton. Staff work hybridly, with the opportunity to work from home at least two days per week.

What you’ll be doing?

1. The Helpline Worker will answer Lambeth Adult Social Care’s telephone line where the caller has selected a new caller to the service. 

2. Answer a range of queries and offer reassurance to all callers.

3. Refer clients to Adult Social Care for an assessment where appropriate.

4. Refer clients into external and partner services to provide support and refer clients to other Age UK Lambeth services.

What you’ll benefit from

• Flexibility - this is a full-time role Brixton based - close to good transport and vibrant town centre

• Generous pension provision - 7% employer contribution

• 26 days holiday a year rising to 31 days after 5 years

• A great staff team 

Interviews will take place on 4th July 2024.

Disability Advice Service Lambeth (dasl) is Lambeth’s peer-led Disabled People’s Organisation. We’re passionate about making Lambeth an inclusive borough, free of disabling barriers to people that live and work here.

We want to appoint a Disabled person to work and train as an Advice Trainee.

When we say a Disabled person we include people with a long-term health condition, mental health condition, visual, mobility or hearing impairment; Deaf people; people who are neurodivergent and people with a learning difficulty.

In this role you will learn to support Disabled people to apply for welfare benefits, with a particular focus on disability benefits (for example, Personal Independence Payment, Attendance Allowance) and appeal decisions.

You don’t need to have done this job before or have any qualifications for this part-time role - full training and support is provided. This post runs until March 2026.

We want to employ people who have the right attitude and a desire to learn. You will be able to show your commitment to disability equity, social justice and creating a fair society. You may have your own personal experience of the welfare benefits system.

As you learn and build confidence, knowledge and skills you will start to work with your own caseload with full supervision and support. You will be training at the same time as trainee advice workers in other Disabled People’s Organisations across London so you will be able to share that journey and support each other.

dasl’s success comes from dedicated work of our skilled staff, many of whom are Disabled people. You will be valued for who you are in our supportive and friendly team.

We are working flexibly between home and office. Our office in Brixton is fully accessible.

Please apply by sending us your CV and completed application form before 5pm, Friday 28th June 2024.

Interviews will be in the week beginning 15th July 2024 

An exciting opportunity has arisen for an experienced Content Manager to join our friendly Health Advice team who create trusted health information to empower everyone with a lung a condition to live well. All our health information is developed using the latest evidence and with the support of people with lung conditions and healthcare professionals.

Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.

You will lead and manage a high-performing content team to produce our first-rate health information in line with recognised quality assurance standards, SEO best practice and accessibility standards. This includes our web content, printed resources and videos. You’ll also play a key role in driving forward the team as whole, from the personal development of individuals, to seeking out initiatives to improve our content, to leading on cross-team projects.

This is an excellent role for someone with a proven track record in content management (preferably in a healthcare context). You will understand what great content looks like in all forms and use this expertise to lead your team to deliver engaging and accessible information. You’ll be highly organised, with experience of overseeing complex editorial processes, and passionate about creating inclusive content that empowers all users regardless of their background.

As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.

Location: Hybrid working between the Aldgate, London office and home.

Do you want a job where you can really make a difference?

Do you enjoy working with people?

We currently have an exciting opportunity to join the Carers Information Service as an Advice and Assessment Worker.

The Carers Information Service was established in 1997 and is part of the John Whitgift Foundation. We are a small, friendly team dedicated to providing free advice, information and support to carers in Croydon.

Offering a wide range of services including health and wellbeing activities, carer's assessments, respite care, bereavement support, digital and printed publications, meeting room hire and much more. We are supported by Croydon Council and work closely with colleagues across the borough from the voluntary and community sector, NHS, and local authority.

As an Advice and Assessment Worker your main responsibilities will be to focus on the Carers Assessment Service in line with the John Whitgift Foundation, Croydon Council and Care Act requirements. This will also include giving advice, information and support to adult carers who are looking after a relative, partner, friend or neighbour of someone who needs help due to illness, disability, or old age.

Based in the ground floor drop-in service at the Carers Support Centre, alongside other Advice Workers, you will provide this service via email, telephone, online and face-to-face. The ability to work well in a team is essential!

This role is for 35 hours per week.

As a Croydon Good Employer, we are recognised for ensuring our employees are paid a fair wage, for the support we provide to the local community, and the creation of job opportunities. 

All our staff benefit from an attractive remuneration package, including:

• Discounted school fees for staff working at or for Foundation schools.
• Membership of the BUPA health cash plan scheme, which gives financial support towards the cost of optical, dental, and medical costs as well as a free 24 hour Healthy Minds service for all staff
• GP hero service – free easy video and telephone access to a GP
• Membership of a generous money purchase pension scheme for all support staff and the Teachers’ Pension Scheme (TPS) for teachers.  Both schemes include 3 x salary life assurance cover
• Free access to an employee discount Club, which offers discounted rates on a range of products and services, including gyms, insurance, holidays and travel, fashion and retail
• Season ticket loan, cycle to work scheme and car leasing scheme
• 25 days holiday plus bank holidays

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

About the role

This post is advertised as an exciting opportunity for an experienced Advice Session Supervisor to consolidate their skills and experience or as a development opportunity for an advisor to train to become an Advice Session Supervisor within six months of starting in post. If applying as a trainee the starting salary will be on NJC Scale 6 - £33,194 for the first six months whilst undertaking the training.

The post holder will be required to work across all of our offices and outreaches in Southwark according to operational needs.

The role includes:

• Providing advice to the public and undertaking casework on social welfare law issues
• Supervising advice and gateway assessment sessions
• Supporting and supervising staff and volunteers

To be successful you will need:

• Recent experience of giving advice to the public. This should include having undertaken advice casework.
• Experience of undertaking the role of Advice Session Supervisor or to demonstrate the ability to undertake this role with training provided within 6 months of starting
• To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Closing date: 9.00 am Monday 17th June 2024

Interviews: Thursday 20th June 2024

For further information and an application pack please go to our website via the apply button

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Job Purpose

Money Minded is a new service designed to support adults (18 years and over) in Ealing, Hammersmith & Fulham, Hounslow. This role offers an exciting opportunity to collaborate closely with the West London NHS Mental Health Teams, operating within the tri-borough area.

The service provides support with welfare benefits, accessing debt support, housing and well-being. The role of the Mental Health Information and Advice Officer will be to provide advice, guidance and customer representation to tri-borough residents living with Mental Health difficulties. Advice issues may include housing, welfare benefits, council tax, accessing debt support, signposting etc.

The successful candidate will deliver support to enquirers and manage a caseload of individuals, as agreed with the Service Manager. In addition to advice casework, the Mental Health Information and Advice Officer will also be expected to assist onboarding referrals to the service, as and when needed.

The successful candidate will work closely with the West London NHS Mental Health teams and project volunteers, ensuring adherence to the Advice Quality Standard framework (AQS) and Mind's policies and procedures.

Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed, prior to undertaking unsupervised client work.

You can download a PDF of the full job description for this role at the bottom of the page.

Place of Work

The Mental Health Information and Advice Officer will be required to work within the West London NHS Mental Health team offices.

Key Responsibilities

• Deliver support to enquirers and manage a caseload of individuals as agreed with the service manager
• Deliver monthly wellbeing peer support groups/workshops
• Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on their behalf
• Provide housing advice
• Link in with specialist debt and money support agencies
• Provide information on employment opportunities and training support for clients
• Signpost to other relevant services in the boroughs, or further afield

Person Specification

Knowledge & Experience

• Substantial experience of delivering advice in a similar position, preferably to individuals with Mental Health needs
• Knowledge and understanding of Mental Health problems and how they are impacted by social issues
• Experience of delivering advice, information and customer representation
• Experience of managing complex cases
• Experience of working with multiple agencies
• Experience of delivering desired outcomes in a timely manner  
• Up to date knowledge and experience of safeguarding adults
• Understanding of the importance of monitoring and evaluation, and the ability to keep records

Skills & Attributes

• Relevant and up to date knowledge of welfare benefits, housing and social care
• Facilitate and deliver peer support groups for longer term improved wellbeing
• Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
• Excellent listening skills
• Computer literate, with the ability to use MS Office, email systems and databases (inputting information and extracting reports)
• Ability to liaise with a range of people – customers with support needs, carers, and a range of different professionals 
• Ability to remain calm in challenging situations and reinforce boundaries
• Ability to support people to manage difficult feelings, and communicate their needs effectively
• Strong organisation and administrative skills 
• Flexibility in overall approach to work 

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.

Post is subject to an enhanced DBS check.

An exciting opportunity has arisen for a Debt Advice Team Leader to join the Citizens Advice New Forest team. This role will provide line management to two debt teams from Citizens Advice New Forest and one debt team from Citizens Advice Southampton and will be responsible for ensuring that the projects are meeting their objectives and outcomes. We are
looking for an individual that can oversee all aspects of debt project delivery including technical supervision and adherence to quality standards, monitoring of project delivery and outcomes, and all aspects of leadership of the teams including motivation and development of the team members.

We are looking for candidates who are:

• From an advice background, with appropriate debt-advice accreditation or the ability to become accredited quickly.
• A great communicator, motivator and team player; someone who can interact at all levels of Citizens Advice.
• Someone with an eye for detail, who is able to take a leadership role and is comfortable with responsibility.
• Passionate about helping individuals needing support to move on with their life.

What’s in it for you:

• Working in a supportive environment, you will have the autonomy to run your own teams and take accountability for delivering the project outcomes.
• Ongoing learning and development to help your progress with your career.
• A sense of satisfaction, being part of a team that is giving back to your local community by helping individuals find a path out of their current circumstances.

As a successful candidate you will be able to work a hybrid model of work, although attendance at a Citizens Advice office is expected for a minimum of 1-2 days per week.

This role can be either full time or part time, however a minimum commitment of 30 hours per week is required.

If you think this role is one that you would be passionate about, we would love to hear from you.

Please refer to the full Job Pack on the Citizens Advice New Forest website, which contains a detailed role profile and person specification.

Candidates are required to submit a CV along with a cover letter that details how their skills and experiences meet the person specification.

Applicants will be considered on a rolling basis,  but the closing date is 16th June 2024

We are seeking a candidate who will demonstrate they have the capacity and drive to successfully supervise delivery of general advice to a complex level, work independently and flexibly support general advice volunteers across a range of settings and channels.

This is an exciting role being part of the delivery of general advice to help people, often those at greatest risk of vulnerability, to understand their rights and identify options to move forward with their issues. The service is holistic and advises on a broad range of issues including Welfare Benefits, Debt, Housing and Employment. The service is delivered face to face, by telephone and digitally. 

The successful candidate will have excellent people skills, be able to think quickly, stay calm under pressure, prioritise work and make decisions independently. They will have a high standard of written English and enjoy working as part of a team. A good attitude to hard work, problem solving skills and being able to lead a team are a must. 

Location: Remote or at Royal Bank of Scotland Plc (RBS), Stephenson Way, Wavertree Technology Park

About the Role

Advice Giving

• Deliver advice and information to clients, ensuring advice provided meets the requirements of Citizens Advice quality standards
• Ensure all case recording and other record keeping is completed within agreed timescales and conforms to the Office Manual and the Advice Quality Standards
• Use sensitive listening and questioning skills in order to allow clients to explain their problem(s) and to identify the next course of action.
• Use a range of information sources to find relevant information then interpret and communicate this to clients.
• Refer internally or to other specialist agencies as appropriate.
• Act for the client where necessary by calculating, negotiation, drafting or writing letters/emails and telephoning.

Administration

• Use of IT software for statistical recording of information relating to research and campaigns and funding requirements, record keeping and document production. Ensure Data Protection compliant training is completed on an annual basis.
• Ensure that all work conforms to the service's systems and procedures.
• Undertake admin duties as required or requested.
• Complete a register of client outcomes, monitored by the lead Citizens Advice office of the project, and provide case studies (with client consent) demonstrating outcomes of the advice interventions to the funder.

Professional development

• Keep up to date with online systems, available training materials and other resources relevant to the areas of support.
• Complete the required training to comply with quality assurance processes
• Attend relevant internal and external meetings as agreed with the line manager
• Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate
• Identify and implement own learning and development needs

Other duties and responsibilities

• Promote the aims, policies, and membership requirements of the Citizens Advice service.
• Ensure all processes and procedures that relate to the responsibilities of the role are delivered with a high level of awareness of the organisation’s equality and diversity ethos and policies.
• Be a positive ambassador for CAL.
• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
• Adhere to RBS security vetting and health and safety guidelines, particularly within their building.
• Attend RBS Team meetings to share knowledge and up skill Bank staff to inform them of themes, trends and emerging issues.
• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service

Requirements:

• Experience of delivering generalist advice within Citizens Advice or another quality assured environment such as AQS.
• Good IT knowledge with an ability to support delivery of advice
• Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, over the phone.
• Ability to research, analyse and interpret complex information and produce and present clear reports verbally and in writing.
• Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
• Effective oral and written communication skills.
• Ability and willingness to work both on own initiative and as part of a team.
• Understanding of the issues affecting society and their implications for clients and service provision.
• Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.

About us

Citizens Advice Liverpool (CAL) are being funded by Nat West Group to provide general advice by telephone for customers seeking this help. This general advice is confidential and independent of the Nat West (Banking) Group.

The post holder would be based at their RBS office for 4 days between the hours of 9am -5pm, providing telephone advice, and there would be 1 day based at a CAL office for writing up notes and any follow up work.

Where it is not possible for the SSO to work at the RBS office, the SSO would work at home or a CAL office, again providing telephone advice for these customers.

You will be working from the Haverfordwest Office, as well as being home based, and travel throughout Pembrokeshire is essential.

Salary: Band DP3 £23,050 - £24,670 depending on experience

Hours: 35hrs per week full time, and job share will be considered

We are looking to recruit a self-motivated, enthusiastic, hard-working experienced Information & Advice Officer to join our organisation.

You will be committed to providing up-to-date information and advice to older people and their carers in outreach locations, via telephone, online and face to face.

Working to approved quality standards, you will be responsible for the effective delivery of providing advice covering a range of topics including (but not exclusively); Welfare Benefits, Social Care and local services. 

Experience of delivering Welfare Benefits Advice is required.

Closing date: There is no formal closing date. Applications will be reviewed as received until the position is filled. If you are interested, please therefore apply as soon as possible.

Interviews: To be confirmed – via Microsoft Teams

This is fixed term contract funded initially until March 31st 2025 and subject to review and funding thereafter. 

What would we like…?

Are you interested in supporting an efficient and effective IT service to all staff?

We're looking for someone with  excellent customer service experience and experience in problem-solving IT issues, whether personal IT issues or previous work experience, to join the team as a IT Support Analyst on a permanent basis.

The IT Support Analyst will be responsible for providing Ambition Institute staff with IT support on issues and questions. You will be part of the organisations helpdesk who focus on triaging IT issues, ensuring staff have the right equipment to do their job and administrating the asset registers to reflect the true picture of our assets in the organisation.

We would like you to:

• Provide first line hardware & infrastructure IT support to users across our organisation on tickets raised for any systems
• Work with the Senior Associate to resolve tickets in your queue within the KPI set by the team
• Work with the Senior Associate to manage all technology and systems equipment across our organisation ensuring staff have suitable working laptops and agile equipment
• Action all IT requirements for new starters and leavers efficiently
   

Working in a hybrid way, you’ll be attached to our London office and will report to the IT Operations Manager.  In line with the teams current ways of working, you’ll be expected to be in the office at least 1-2 days a week to support with asset management, in addition to team days and this may be reviewed by Ambition. Occasionally you'll also be expected to travel to our regional offices in Birmingham and Manchester.  

Skills, Knowledge and Experience

To succeed in this role you must be a problem solver and have excellent customer service attributes to ensure that the IT service we provide our staff is excellent. It is essential that you are able to clearly explain procedures and processes and have the ability to build relationships internally and externally. 

Key to this role is a real passion for technology and a willingness to learn and develop in the role. Our ideal candidate will be able to evidence using their own initiative and managing multiple, competing demands.

Whilst experience of developing a consistent, complementary suite of training across different applications would be beneficial it is not essential to applying for this role and there will be opportunity for development and training in this area. 

If this has sparked some interest we welcome an application from you. 

What’s in it for you….?

• Competitive annual salary
• Professional development for all staff
• 25 days’ annual leave, plus bank holidays and 'winter shut down’ at the end of December/beginning of January
• Employer pension contribution of 11%
• Agile, hybrid working culture, so you can manage when and where you work
• Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work
• Blind recruitment process to ensure equality and fairness in our hiring
• Enhanced maternity pay after a year’s service
• Shared parental leave package
• Access to free, confidential 24/7 wellbeing and support line
• Comfortable and collaborative workspaces in the city centres of Manchester, Birmingham and London
• Work-from-home technology package to support hybrid working
• Interest free season ticket / bike loans

About you

We don’t expect the person we hire to have all of the following, but this should give you a sense of what would enable you to thrive in this role and in our organisation:

You should apply for this role if:

• You care deeply about educational disadvantage and being part of an organisation that challenges inequality
• You have a good work ethic and strive to make a difference in the job you do
• You always give maximum effort to understand and meet the needs of our partners and participants
• You always have a great attitude so we “can do” for all our colleagues, partners and participants
• You are open to feedback and learning because we want to keep getting better
• You work with your initiative to bring new ideas and a fresh perspective
• You are well organised and can prioritise work that will have the greatest impact

You'll love working at Ambition if…

• You want a career with a person-centred organisation with a cause at its heart.
• You have a collaborative work ethos, bring warmth and good humour to work and constructive outlook to every situation
• You enjoy working in a fast-moving workplace, with a great support structure around you
• You would like to grow with an ambitious organisation as it progresses over time
• Want flexibility in how you work – splitting your time between one of our offices and remote working and managing your own working patterns to get the job done.

How to apply…

Applications will be considered for London only.

All applications must be received by the closing date 23:59 on 28 June 2024.
Equality and diversity matters to us. If you think you’d be suited to one of our roles we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality. 

Our mission needs the best people for the job, which is why we use sift questions to assess candidates’ genuine knowledge and skills. Sift questions are an opportunity for you to show us how you would do the job you are applying for, so please avoid using AI function tools (i.e. ChatGPT or other generative AI tools). We want to evaluate your response, so those found to use content taken from AI tools will have scores adjusted down.

We are committed to the safeguarding of children and the most vulnerable in our society and, as such, we are unable to employ individuals with relevant convictions, including the following: a conviction for an offence involving violence or dishonesty, of a sexual nature or against minors, or for any other offence that is relevant to the nature of the services provided by our organisation.

As an employer, we have a responsibility to prevent illegal working in the UK by ensuring that our employees have the right to work in the UK. Therefore, as part of the recruitment process to verify your eligibility you will be required to produce relevant documentation.

Are you motivated by empowering and assisting others? Would you like to develop your knowledge so we can achieve our goal of helping everyone find a way forward, whatever problem they face? 

North Yorkshire Citizens Advice & Law Centre is looking for enthusiastic individuals to join our advice team and make a real difference to their community. The role is office based only – this can be in any one of the following North Yorkshire offices: Northallerton, Richmond, Malton, Scarborough, Selby, Harrogate and Skipton.

As an Advice Trainee you will learn about all aspects of our service and develop skills to deliver high quality advice on debt, welfare rights, employment, housing, family and other legal issues. This will be delivered mainly via telephone but also via email and face to face. 

The successful applicant will have a positive attitude and desire to learn, excellent IT skills, and strong communication skills. You will need to have the ability to work on your own initiative and as part of a team. 

This role would suit someone who is passionate about achieving the best outcomes for clients and is committed to reducing the impact of the cost of living crisis. Advice experience is not essential and full training will be provided.

To view the job pack and apply for this exciting opportunity please visit our website via the apply button

Applications closing date: 24 June 2024 (9.00am)
Reserved interview dates: 27 June – 5 July 2024

Content Warning: We want to ensure that all candidates for this role are aware of potential triggers associated with the responsibilities of this position before they apply. Working in the Advice Service, you may encounter situations or discussions that could evoke strong emotional responses or discomfort for certain individuals.

As a Service, we often work with students facing complex and challenging circumstances and who may be in crisis. Students contact the Advice Service for support with a range of personal difficulties such as mental ill health, sexual violence, domestic abuse and financial hardship.

The job description below and the attached PDF will detail some of the topics that you may encounter. If you have any concerns or questions regarding the nature of this role and its potential triggers, please don't hesitate to reach out for clarification. The hiring manager and people team contacts are at the bottom of this page. There is support is available during the role for when difficult or sensitive topics may impact you.

Who are we?

We are Manchester Students’ Union, the biggest SU in the country, supporting over 40,000 students throughout their time at university. We help to make student life the best it can be by supporting students to campaign for change, creating opportunities to meet new people, providing employment opportunities, providing advice and support and being a safe place on campus.

We are a values-centred organisation that employs around 90 permanent, full-time members of staff. We recruit a wide range of roles throughout the year within all our departments from our Commercial team operating Manchester Academy Venues, 13 Media, Bar 532 & Kitchen and Corridor Coffee to our Student Activities, Student Engagement, Marketing and Communications, Finance, HR and Facilities teams. Our team of around 400 part-time, studying staff are instrumental in providing to support to all departments as well as leading major projects like Student Angels. When you join UMSU, you’ll be immersed in an environment that empowers staff to make great things happen and we're always on the lookout for innovative, passionate, and proactive people to join us.

Our staff team is led by our senior leadership team who are instrumental in driving our strategy at UMSU. It’s made up of our CEO, COO, 3 Directors and 2 Associate Directors. We are governed by our trustees and Exec Officers, you can find out more about that here. All our permanent, full-time roles are graded (Grade A-E) which means that there is a clear path to your development and progression whilst at UMSU.

Our values are really important to us and shape the work that we do every day. As part of our recruitment process, we want you to demonstrate how your experiences, behaviours and skills align with our values. Our values are

• We put students at the heart of what we do 
• We provide a ‘great experience’ service
• We believe in improvement and progression
• We are a community
• We are open and transparent
• We are inclusive

You can find more detailed explanations of our values on our website.

About the role

Do you work in an information, advice, guidance, or a support setting? Are you passionate about welfare rights and supporting students? Do you love developing and coaching people. We’re looking for an Advice Service Manager to lead on the day to day management of our Advice Service and grow and develop our Advisors.

The Students’ Union Advice Service supports a student population of 50000 with case numbers averaging over 3000 per year. We’re here to empower students to exercise their rights and options if they encounter problems during their time at university. We offer one-to-one advice on academic issues, housing, money and student finance issues and student life.

We’re currently going through a service transformation, and we want to lay the foundations for a thriving and sustainable Advice Service, able to meet growing demand and complexity of cases. We’re embedding a new staffing structure, and we’re looking for an Advice Service Manager who can support our staff to transition into the more senior roles available. You’ll lead on staff training and development so that we achieve our transformation plan.

As well as management, you’ll be taking on your own cases. You’ll enjoy this role if you’re interested in the law and getting to grips with regulations and policies and you’re passionate about helping people to understand their rights and challenge poor practice. As Advice Service Manager, you’ll also be using your expertise in this field to coach your team on managing their own caseload and delivering high quality advice. You’ll contribute to building strong relationships with our stakeholders. This role will really suit you enjoy speaking to people and networking. We want someone who can build positive working relationships for access to collaborative working and new opportunities for the Service.

You’ll be joining a supportive team and have access to regular one to ones as well as external restorative supervision. We are looking for someone who has experience of advice giving but you aren’t expected to come with knowledge of all our areas. Training will be given. We’ll want to hear about the knowledge and skills you have from previous roles and how you can bring the skills you’ve developed and apply them to this opportunity.

If you like a challenge, enjoy problem solving, working independently and thrive in a setting where no two days are the same, then this is the role for you, and we’d love to hear from you.

Salary: £30,450 - £33,600 (a cost of living award will be added from August)

Contract: Permanent

Hours: Full-Time (35 hours per week)

Location: This is a hybrid role with some opportunity for home working dependent on Service need. There is normally a requirement for office-based working at least 3 days per week to ensure Service needs are met. This can increase during busy periods, to cover short staffing and is subject to change dependent on business need.

Please read the full job description and person specification before applying, as well as our guide to recruitment. These are attached on our role on our website.

Our Staff Benefits

You'll get access to our great staff benefits;

• 30 days of annual leave + bank holidays + Christmas close
• Training and development opportunities, including access to our eLearning platform
• Flexible working and hybrid working opportunities
• Free NUS 1-year student card
• Free Manchester Academy gig tickets
• Contribution to eyecare such as glasses and contact lenses (for roles where you are using a computer screen)
• Access to our employee assistance programme, including 6 free counselling sessions
• 25% discount in our onsite bar and café - 532 Bar & Kitchen and Corridor Coffee
• Access to our cosy staff Community Space which has free breakfast and lunch for you whilst you are in the office
• Cheap on-site parking

Recruitment Guide

We have a guide that explains our full recruitment process. We recommend reading through this before beginning an application.

If you are invited to interview with us, we will share our interview questions in advance so you can prepare your responses. We’re more interested in hearing about your experiences and ideas than in testing your memory, and so we want you to feel as prepared as possible.

Inclusivity and Accessibility

We are committed to equality of opportunity, and we work hard to ensure we appoint based on merit.

We particularly encourage applications from Disabled or Black, Black British, Black Welsh, Caribbean or African candidates as these groups are currently underrepresented in our staff team.

If you have any accessibility requirements or require adjustments to support you to apply to work with us, please get in touch. We can offer reasonable adjustments at all stages of our recruitment process.

Recruitment Timeline

Applications opened: 24th May 2024

Applications close: 17th June 2024

Interviews: 10th July 2024

Role Commencing: August 2024