Advice information jobs

As a Social Entrepreneur Support Manager, you will be focused on delivering the best possible support to social entrepreneurs and their venture to help them maximise their social impact. This role will lead on finding, funding and supporting social entrepreneurs to offer them the best chance of success, from start up to scale. This role will be working with a diverse range of Social Entrepreneurs, both in terms of their lived experience, and the stage of their venture.

You will be responsible for working with a portfolio of social entrepreneurs at different stages of their journey, from ideation through to growth and scale. The portfolio of social entrepreneurs you will be supporting may vary dependent upon the team you sit within. You may be focused on early-stage or growth stage ventures as needed, offering more flexibility, variety, and skill development opportunities. You will be responsible for the delivery of a package of support that provides the social entrepreneur with awards (grants), Individual and business support, access to peer-to-peer support and to networks.   

In the respective teams you will also play an important role in deepening our capability and expertise when it comes to supporting social entrepreneurs during these different stages, building Pathways to Growth. You may also support the design, development and delivery of externally funded programmes or work with thematically/geographically linked social entrepreneurs as appropriate. Increasing UnLtd’s visibility and positive reputation in the development of local networks and connections to enable us to deliver on our strategic goals and driving peer to peer engagements locally and online, nationally.   

IT Manager

Salary: £18,484 - £25,878 (pro rata); FTE (35 hrs per week): £43,131

Location: Letchworth Garden City (hybrid – office one day a week)

Part time (15 - 21 hours a week, spread over three days)

Permanent

Flexible working considered

Are you passionate about IT, and have led the maintenance and support of IT in a small/medium-sized charity or business? Are you looking for flexible working patterns?  Do you want to make a genuine difference to people living with MS.  If so, we’ve got a perfect role for you.

Join our friendly team

We are looking for someone with strong IT operations and cybersecurity expertise, who wants to lead our charity’s use of IT.  The ideal person would have done a similar role previously and is a strong communicator and team player. You would know the right IT for an organisation of our size and help our people use it.  You would know when to get hands on, when to manage suppliers, and how to provide leadership.  You would relish flexible working patterns, and have a close connection to MS.  You may not have all the right skills, but if this speaks to you, we encourage you to apply.

Our charity

MS Trust is a UK charity which is here to help everyone make sense of MS. We are here for everyone affected by MS, from the moment of diagnosis and throughout their journey. We're here today, tomorrow and every day after that.

The role

This role manages MS Trust’s IT stack – including setting the right strategy for IT, ensuring we have strong governance and value-for-money in our use of IT, manage IT deployment and supplier relationships, lead on cybersecurity and business resilience, encourage innovation through the use of our software platforms, and maintain all the right documentation.  We are looking for that combination of IT expertise and strong people skills.
What we can offer

• Flexible working pattern.
• Hybrid working, with an expectation you are in our office in Letchworth at least one day a week.
• 25 days annual leave (pro rata) per year plus bank holidays, which increases with length of service to 30 days.
• Company pension with enhanced employer contribution. Salary Sacrifice scheme available.
• Sick pay and a Death in Service benefit.
• Enhanced maternity, paternity and adoption pay.
• Employee assistance Programme
• Fantastic office location with free parking, local to town centre and train station. Good transport links to London and Cambridge.
• Learning and development policy to develop all staff.
• Cycle to work scheme, Volunteering day and Season ticket loans.

To find out more and apply

Please visit our website to download a job pack and application form (CVs will not be considered).

As part of our commitment to equity, diversity and inclusion (EDI), we appreciate your time completing the form, as this allows us to keep our recruitment process fair and neutral.

Closing date: 9am on 20 July 2026
 

First Interviews: 6 August 2026

About Working Well Trust 

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment. 

We are now recruiting IPS Employment Advisors to join our IPS service to join our Kingston & Sutton team. This is a full-time, permanent role working 35 hours per week, following the principles of the IPS model to support people into paid employment. 

What you’ll be doing 

If you were working with us, your days would be varied and people-centred. You would manage a caseload of clients with mental health support needs, people experiencing homelessness, and people with offending histories, offering one-to-one support to help them secure and sustain employment that matches their preferences. 

You would provide person-centred guidance using the IPS approach (training is provided), helping clients build confidence, prepare for work, and navigate challenges that may arise. A key part of the role involves engaging employers, promoting the value of our service, and identifying suitable job opportunities.

You would work closely with NHS clinical teams, contributing to an integrated approach to recovery through employment. This includes attending team meetings, coordinating support, and maintaining clear, client-led communication. The role also involves working to agreed targets while maintaining a high-quality, supportive service. 

What you’ll need 

You do not need previous employment support experience. What matters most is that you bring: 

• A genuine desire to support people with mental health support needs and/or learning disabilities to achieve their employment goals. 

• Motivation to help people from all backgrounds move into meaningful work. 

• Confidence speaking with a wide range of people, from clients to employers. 

• Strong organisation skills, with the ability to multitask and manage your workload. 

• Willingness to learn the IPS model and become confident approaching employers. 

We welcome applications from people with lived experience of mental health, personally or through a close contact. 

What we offer 

• 30 days annual leave plus public holidays (FTE) 

• Paid company closed days at the end of the year (FTE) 

• Flexible, paid Wellbeing Hour every fortnight (FTE) 

• 6% employer pension contribution 

Working Well Trust is an equal opportunities employer and Confident about Disabilities. 

What’s next 

Before you apply, please note the following: 

• We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. 

• To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. 

• Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. 

If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed. 

Previous applicants who have already been assessed through the interview process for this Connect to Work role will not be reconsidered at this stage.

Start your application today and take the next step in a rewarding career. 

We are recruiting an Advocate Educator to work closely with GP practices in Croydon borough.IRIS is a domestic abuse training, support and referral programme developed specifically for general practice.You will promote the IRIS programme and offer DVA training to GP practice staff, as well as providing one-to-one emotional and practical support to a caseload of clients experiencing domestic abuse. The successful applicant will have:  

• Experience of working with victims and survivors of domestic abuse and an understanding of the barriers to accessing support services 

• Experience of promoting services and building strong working relationships with external organisations  

• Experience of delivering training to a range of professionals  

• A full driving licence and access to a vehicle in order to travel to GP practices across Croydon 

Job Title:  IRIS Advocate Educator

Hours:  Full-time (35 hours per week)

Contract Type: Fixed Term Contract to 31st March 2028 

Salary:  £32,050 per annum

Location:  Willing and able to travel to GP practices and healthcare locations across the borough of Croydon.

Deadline:  29th July 2026 at 11.00pm  - however interviews will be conducted on a rolling basis. We will end recruitment early and hire straight away if we find the right candidate.

Interviews:  In person in London SE20

Employee benefits we offer: 

- A friendly, flexible and values-led organisation 

- Competitive salary 

- 25 days of annual holiday, plus bank holidays (pro-rata for part-time) 

- Contributory pension scheme (5%) 

- Training to help you perform your role and support your professional development 

- Comprehensive Employee Assistance Programme and wellbeing support 

- Two Wellbeing Days and day off on birthday 

Who we are: Bromley & Croydon Women’s Aid is a well-established, innovative and forward-thinking local domestic abuse service. We are seeking a self-motivated, flexible and experienced individual to join our dynamic team to help us deliver excellent services to vulnerable women who have experienced domestic abuse and be committed to working in a non-discriminatory manner.  

Location: All staff have access to hot-desking at our office as needed.Flexible working is welcomed at BCWA, with a mix of home and location-based working across our friendly and supportive team. We are all women with busy lives and families, and we understand that flexibility can be crucial in supporting women in the workplace. However this role requires you to deliver training in GP surgeries and healthcare locations across the borough of Croydon. 

Wellbeing: As a trauma-informed charity we take mental health and wellbeing seriously. We offer clinical supervision to our frontline team, regular staff wellbeing sessions, use of our Employee Assistance Programme and an additional wellbeing platform which offers a range of advice and support. 

Notifying candidates: We apologise in advance that we will not be able to notify candidates who are not shortlisted.If you haven’t heard from us within two weeks from application deadline, please assume your application has been unsuccessful.We reserve the right to terminate the recruitment process early once the right applicant has been found or if we receive a large number of applications. 

Female applicants only: In light of the nature of work, the candidate’s gender is considered to be an occupational requirement in accordance with Schedule 9 (part 1) of the Equality Act 2010. 

Equality, Diversity & Inclusion: BCWA is committed to supporting and promoting equality & diversity and creating an inclusive working environment. To achieve this, we seek to employ a diverse range of staff from many different backgrounds to better represent the communities we serve. 

BCWA is an Equal Opportunities Employer. 

Reg. Charity No.1068007. 

We are seeking a compassionate, experienced and motivated HIV Peer Support Advice Worker to provide onsite social welfare advice and support to people living with HIV across South London hospital HIV services. This 28-hour per week fixed-term role will be based in a clinical settings on a rota basis and focus on supporting people who are newly diagnosed through Emergency Department opt-out testing, those returning to HIV care, and people who may need additional help to engage with treatment and manage the wider factors affecting their health and wellbeing.

Working closely with HIV clinic teams, peer support colleagues, internal advice services and external partners, the postholder will provide advice on welfare benefits, housing and related support needs, make appropriate referrals and signposting, and help ensure people living with HIV feel informed, empowered and able to live well.

Support Worker -NDP Navigation Service

Salary £24,000 FTE,  35 hours per week, 6.6 weeks holiday   
Remote working with some travel to events across West Sussex
(We are open to discuss some flexibilty in hours if a suitable candidate isnt able to work the full 35 hours pw) 

Are you passionate about supporting parent-carers of children and young people with ADHD, Autism and other neurodivergent conditions? 

We have an exciting opportunity for someone to join our rapidly growing caring charity with the benefits of flexible family friendly working (from home), generous holiday, pension scheme, travel expenses, laptop and phone provided.  

Reaching Families was established in 2008 to empower, inform and support parent-carers and families of children and young people with special educational needs and disabilities in West Sussex.  We achieve this through the delivery of our services providing information, training and peer support.

Our ND Navigation Service provides information, training and support to parent-carers of children and young people waiting on, undergoing or completed an assessment for ADHD, Autism and other neurodivergent conditions.

We are looking to recruit a skilled and motivated support worker to join our NDP Navigation Service
Working within the Outreach & Training team to provide information, advice, signposting, training and support to parents and carers of children and young people on the West Sussex Neurodevelopmental Pathway (NDP) who have been referred into the service. 

Person Specification (essential):

Knowledge
• ​Extensive knowledge and/or experience of the challenges faced by parent-carers and children and young people on the neurodevelopmental pathway 
• Extensive knowledge and/or experience of ADHD, Autism and other neurodivergent conditions 
• Working knowledge of the local SEND community in West Sussex 

Experience
•Experience of either advice giving preferably gained in the voluntary or statutory sector or experience of casework support  preferably gained working with families of neurodivergent children 
• Experience of working with parent-carers and families of neurodivergent children 
• Experience of undertaking outreach to disadvantaged communities
• Experience of using MS Office including SharePoint, Excel and Microsoft Teams 

Please see attached job description for further details and full criteria 

We welcome applications from all members of the community and value diversity in the organisation. Please contact us if you require any reasonable adjustments to be made to the application or interview process due to any disability or health requirements. 

Activiely interviewing as suitable applications are received

Applicants must have the right to work in the UK 

Make a life-changing difference every day by helping people in Buckinghamshire overcome debt and regain control of their finances. Join Citizens Advice Bucks as a Money Advice Caseworker and be part of meaningful, practical change in your community.

At Citizens Advice Bucks, we see first-hand how financial difficulties affect every part of a person’s life. As a Money Advice Caseworker, you’ll provide expert, compassionate support to individuals navigating debt, empowering them with the knowledge and tools to move forward. You’ll handle a varied caseload, work collaboratively with a supportive team, and play a vital role in tackling inequality and improving wellbeing across our communities.

Role Purpose

To lead on day-to-day delivery of the advice centre provision at the Students’ Union and line manage front facing student staff at the information point. The role primarily involves the delivery of a high-quality impartial, independent, advice service to individual student members of the Students’ Union, through information, advice, guidance, signposting and referrals and working with the Head of Student-Led Change and Advice on expanding advice provision. The role-holder will also be expected to work collaboratively with colleagues across the organisation as well as the university to identify and recommend solutions to issues and concerns affecting the wider student body to improve the student experience.

Main Responsibilities and Activities

• Develop the advice centre provision ensuring it delivers a service that is appropriate for the needs of University of Salford students.
• Work to maintain and develop the skills and knowledge levels within the student-staff team, through upskilling and training where necessary.
• Assist in the development of evidence-led approaches to understand student priorities and collaborate with the Student-Led Change Lead where trends indicate that collective student action is needed.
• Line management of Student Staff, including Student Advisor and Information Point staff.
• Provide leadership and direction to student staff, ensuring they are supported to provide excellent service delivery.
• Embed a coaching culture within the student staff team to empower staff to thrive.
• To lead on day-to-day delivery of the advice centre provision and work alongside the Head of Student-Led Change and Advice to expand the service where desired.
• To undertake detailed, specialised casework related primarily to academic matters and housing issues, but more broadly on other concerns affecting student experiences.
• This will be on a one-to-one basis delivered via various methods as appropriate including telephone, email, live chat, video calling, and in person.
• To maintain accurate, confidential, and legally compliant records of student client and casework details
• To approach student casework in a holistic manner, recognising that students may require support for a range of issues both academic and non-academic.
• Signposting and referring where appropriate, ensure that students are dealt with in a supportive and wellbeing-focused manner.
• To be familiar with relevant legislation as it affects student issues and respond accordingly.
• To produce information, case studies and feedback related to student issues for the Union’s communication channels, ensuring a pro-active approach to areas of concern for the student body.
• Develop and maintain relationships with colleagues throughout the Union, University and other advice providers.
• Build effective relationships with colleagues at other students’ unions to share best practice.
• Assist with the promotion of the advice service throughout the University and to external organisations.
• Provide support to student-led groups and student leaders that provide information or advice.
• Ensure compliance with the Union’s policies, University policies and all relevant legislation – including Health and Safety, 1992 Education Act and Data Protection.
• Help our Full Time Officers achieve their manifesto commitments.
• Actively engage in student-facing projects and activities of all kinds as required.
• Be an enthusiastic advocate for student leadership and the organisation’s values.
• Maintain your own professional networks and promote the Union on a local and national level.

Person Specification

Knowledge and Experience

• Experience of providing advice and managing casework, including keeping accurate and confidential records.
• Experience of line managing staff and/or volunteers and taking a coaching approach towards their development.
• Demonstrable knowledge of and/or an appreciation of the issues currently impacting students in Higher Education

Skills and Abilities

• Ability to manage difficult or sensitive situations in a calm and empathetic way.
• Ability to demonstrate effective communication skills in a variety of situations and with diverse stakeholders.
• Ability to use Microsoft Office effectively as well as other technology such as case management systems and digital collaboration tools.
• Able to manage own caseload and to prioritise work effectively.
• A demonstrable understanding of Equality, Diversity and Inclusion and the challenges faced by students from minoritised backgrounds
• Able to demonstrate flexibility and agility in response to changing priorities and challenging situations.

Values and Behaviours

• A demonstrable commitment to Salford SU’s values, mission and purpose.
• A strong commitment to championing equality, diversity and inclusion.
• Comfortable working in a democratic, student-led environment and being an enthusiastic advocate for student voice and representation.

This is a joint venture between Citizens Advice Woking (CAW) and i-access, the drug and alcohol community service which offers specialist assessment, support, and treatment to people in Surrey who want help with their drug and/or alcohol use. The role is fixed term to the end of March 2027, but it is hoped that it will continue, subject to funding. 

We are looking for a highly motivated person to join our specialist team. It is essential that the applicant has recent experience of advising clients, at Citizens Advice or another comparable organisation. 

You will need to demonstrate that you can cope with a demanding caseload and that you are able to monitor and manage your own caseload to meet deadlines. The successful candidate will be required to work with i-access service users, either remotely or in person, the role is to provide information, advice, and casework in all areas of generalist advice, but particularly in the areas of welfare benefits, debt, and housing. Patience and empathy are essential. 

The i-access adviser will need to travel to the three i-access locations in Guildford, Redhill, and Chertsey as well as to CAW’s office in Woking. It's likely the role will also entail working remotely from home, which will require a confidential work space and reliable Wi-Fi.

We will require the successful candidate to be screened by the DBS. However, a criminal record will not necessarily be a bar to your being able to take up the job. 

The Citizens Advice service values diversity promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian, and Minority Ethnic people, as they are currently under represented in our workforce. 

For more information about the role and how to apply, please see the job pack. 

Age UK Bromley & Greenwich is an independent local charity supporting older people across both boroughs. We work to enable, support and connect older people, promote independence and wellbeing and ensure their voices are heard.

We are looking for an Information & Advice Triage Worker to be the first point of contact for older people, carers and their families seeking support.

About the role

This role is central to our Information & Advice service. You will provide high-quality initial information and guidance, assess urgency and risk, and ensure people are directed quickly and appropriately to advice services, support services or partner organisations.

You will often be the first person someone speaks to, so a calm, empathetic and professional approach is essential.

Key responsibilities

• Act as the first point of contact for enquiries, mainly by telephone, with some face-to-face and email contact

• Provide accurate information on issues affecting older people including benefits, housing, care, health and local services

• Carry out structured triage to identify needs, priorities and risks

• Manage expectations clearly and sensitively

• Identify safeguarding concerns and follow organisational procedures

• Make timely referrals to internal services and external partners

• Maintain clear professional boundaries while offering a warm, person-centred response

• Record all contacts accurately and promptly on the organisation’s CRM system

• Maintain clear, concise and professional case notes

• Ensure confidentiality, consent and data protection requirements are met

• Work closely with advisers, service coordinators and partner agencies

• Take part in team meetings, supervision and training

• Keep knowledge up to date on welfare benefits, services and local provision

• Promote Age UK Bromley & Greenwich services positively and professionally

About you

Essential

• Experience in frontline information, advice, triage or high-volume customer contact work

• Confidence handling calls from people who may be distressed, anxious or frustrated

• Strong listening and questioning skills

• Ability to assess urgency and risk and take appropriate action

• Clear verbal and written communication skills

• Experience using a CRM or case management system

• Good general IT skills including email and Microsoft applications

• Understanding of confidentiality, safeguarding and professional boundaries

• Awareness of issues affecting older people and carers

• Commitment to equality, diversity and inclusion

• Empathy, patience and a non-judgemental approach

Desirable

• Experience in the voluntary sector or health and social care

• Knowledge of welfare benefits, housing or adult social care

• Experience of face-to-face advice or reception-based work

• Knowledge of local services in Bromley or Greenwich

What we offer

• 27 days annual leave plus bank holidays (pro rata), including two days over Christmas

• Pension scheme with 5% employee and 3% employer contributions

• Employee Assistance Programme offering 24/7 support

• Supportive team environment with training and development opportunities

If you want to play a vital role in helping older people feel heard, supported and confident accessing the right help, we would love to hear from you.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Directorate background

The Advice Services directorate at Toynbee Hall is central to our commitment to address and alleviate poverty in London and beyond. Specialising in debt, welfare benefits, legal support, and generalist advice, our directorate has proven instrumental in significantly enhancing the financial wellbeing of those we serve. Last year alone, our efforts helped individuals and families to be over £23 million better off, showcasing the direct impact of our work.

Job purpose

The Director of Advice Services provides strategic leadership for Toynbee Hall’s Advice Services Directorate, ensuring the delivery of high-quality, accessible and impactful services that support people experiencing poverty, financial hardship, social exclusion and inequality.

Scope of role

The Interim Director of Advice Services is responsible for the strategic and operational leadership of all Advice Services delivered by Toynbee Hall.

This includes direct delivery services, partnership programmes, grant-funded projects and commissioned contracts delivered across community, healthcare and criminal justice settings.

The postholder will oversee a complex portfolio that includes:

• Debt advice and financial wellbeing services
• Welfare benefits and generalist advice services
• Legal advice services including employment and housing
• Welfare benefits services for customers with cancer
• Ministry of Justice-funded prison-based advice services
• Future commissioned, grant-funded and partnership programmes

Key Responsibilities

Strategic Leadership

• Lead the strategic direction and development of the Advice Services Directorate.
• Contribute to organisational strategy and planning as a member of the Senior Management Team.
• Ensure services align with Toynbee Hall’s mission, strategic objectives and organisational priorities.

Financial Planning and Performance

• Work with Finance colleagues to develop budgets, forecasts and financial plans across the Directorate.
• Ensure services operate within agreed budgets and deliver value for money.
• Monitor financial performance across contracts, grants and programmes, identifying risks and opportunities.

Business Development and Growth

• Lead the development and delivery of the Directorate’s growth strategy.
• Identify new funding, commissioning and partnership opportunities.
• Lead the development of bids, tenders and funding proposals.

Contract and Partnership Management

• Provide strategic oversight of all contracts, grants and service agreements.
• Lead negotiations with commissioners, funders and delivery partners.
• Ensure effective contract management processes are embedded across the Directorate.

Service Portfolio Leadership

• Provide strategic oversight across all advice services including debt, welfare benefits, generalist advice, legal advice, Macmillan services and prison-based advice programmes.
• Ensure services are integrated where appropriate and provide a seamless client journey.
• Drive innovation and continuous improvement across all service areas.

Person Specification

Essential Criteria:

• Experience of leading large-scale advice, support, health, justice or community services and projects.
• Proven experience of business development, income generation and securing funding or contracts
• Experience of leading complex partnerships / multi-agency programmes.
• Experience of negotiating and managing significant contracts, grants and service agreements.
• Strong understanding of service quality, governance, compliance and risk management.
• Experience of budget management, financial planning and working with finance colleagues to support effective financial oversight.
• Ability to build relationships and influence at senior level with funders, commissioners, regulators and strategic partners.

Desirable Criteria:

• Experience of working within or alongside the Money and Pensions Service (MaPS)
• Experience leading within a senior Advice Services Directorate
• Experience in developing or delivering advisor training and technical supervision.
• Understanding of criminal justice or mental-health service environments.

Our Benefits

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays)
• After 2 years: +3 extra days of leave
• After 3 years: +1 additional day
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking
• Westfield Health Cash Plan to cover your healthcare needs specified in the Policy
• Perk Box
• Life Insurance

Please refer to the attached job description for more details.

RCJ Advice is an independent charity, based originally out of the Royal Courts of Justice in central London, providing a number of local and national services.

In collaboration with national Citizens Advice, we run a national service which provides advice and support to staff and volunteers from local Citizens Advice charities across England & Wales on immigration legal matters, enabling them to better support their clients. By supporting the local charities, we can help build their confidence and knowledge to deal with queries themselves in the future.

We deliver this service through a national telephone helpline, and this role will provide advice and guidance focused on Level 1 and 2 queries.

At RCJ Advice, the Immigration team consists of two paralegals and one solicitor. Both paralegals work on the helpline most days. Whilst the service is primarily there to deal with enquiries through a helpline, there will be an opportunity to support casework. You will also have the opportunity to build good working relationships with staff and volunteers across our other services.

You will come with a level of understanding of immigration law/rules, and will have been giving immigration advice for at least six months, whether solely or as part of giving general advice. You will have excellent communication skills and be able to conduct research and communicate complex information in a way that people will understand.

This is a hybrid role, working in our office within the Royal Courts of Justice in London at least 2 days per week with the option of homeworking up to 3 days per week.

Age UK is hiring Customer Advisers to join our National Advice Line!

As a Customer Adviser, you will be playing an important role in this vital service; providing information and advice for older people in need, and signposting them, their families, carers and other professionals to relevant bodies that can help with their specific requirements. This is a rewarding but sometimes challenging role. You will speak to older people facing a wide range of situations, including loneliness, financial difficulty, and occasionally safeguarding concerns.

Our team of Customer Advisers are dedicated to providing a high-quality service to those in later life and are passionate about ensuring all callers receive the guidance and support they need. The team handles thousands of calls, emails and webchats each year. Some of these enquiries can be emotionally tough, but there is no better feeling than knowing that you have helped someone.

If you are passionate about helping others while providing an excellent customer service, this may be the role for you.

This role offers hybrid working between home and our offices in Blackpool or Ashburton (a robust home broadband connection is essential). The team work from the office occasionally, although this can be more if you prefer. You will need to live within an easily commutable distance of the office either by car or public transport, we suggest up to 1hr 30mins commute.

The Advice Line is open from 8am to 7pm, 365 days of the year and you will be required to work a variety of shifts including some weekends and bank holidays. Full time contracts are for 35 hours per week.

In your Supporting Statement, please include examples of how you meet the Must Have criteria below.

Last date for applications Monday 13th July 2026.

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

Experience

• Experience of computer-based systems, applications, and keyboard skills. A, I, T
• Experience of working to set time scales. A, I

Skills and Knowledge

• Ability to communicate with a wide range of people in a professional manner. I
• Ability to deal with difficult and distressed callers calmly and politely. I
• Ability to handle confidential, sensitive information and personal details professionally and in line with current legislation. I
• Commitment to customer care and equal opportunities. A, I
• Good numeracy and literacy skills. A, T
• Accurate data entry skills. A, T
• Excellent communication skills including a confident telephone manner. I

Personal attributes

• Personal resilience in dealing with difficult and distressed callers whilst managing own wellbeing. A, I
• Flexible approach to hours of work. I
   

Great to haves:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

Experience

• Experience of working in a contact centre or call centre environment. A, I
• Experience of providing information and signposting on a broad range of subjects. A, I

Skills and knowledge

• Knowledge of issues which affect older people. A, I

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, Health cashback plan and EAP
• Car Benefit Scheme and Cycle to Work Scheme (subject to affordability), and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250
• Many additional benefits

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

For a full list of benefits please visit our website.

Every day, unpaid carers across Reading help loved ones cope with illness, disability and later life challenges – often with little support for themselves. In this role, you'll help ensure they can access the advice, information and practical support they need to continue caring with confidence.

As our Carers Support, Advice and Information Coordinator, you will play a key role in delivering a vital service on behalf of Reading Borough Council, helping carers access the support they need while ensuring Age UK Reading continues to provide a high-quality, responsive and impactful service. You will work as a member of the Carer's Partnership alongside 3 other local charities. Providing information and guidance, coordinating carers' assessments, running a support group and helping to identify people who may not yet recognise themselves as carers. Combining compassion, organisation and problem-solving skills, you will make a meaningful difference to the lives of local carers while helping to strengthen support for carers across Reading.