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Top job
Citizens Advice Staffordshire North and Stoke-on-Trent, Stoke-on-Trent (On-site)
£25,731
The post-holder will carry a specialist caseload, providing advice and casework covering the full range of debt issues and solutions
Posted today
Top job
Citizens Advice Staffordshire North and Stoke-on-Trent, Stoke-on-Trent (On-site)
£25,731
Help us fight poverty inequality!
Posted today
Top job
CXK, England (Hybrid)
£27,058 - £32,343 per year
Posted 1 day ago
Top job
Citizens Advice Staffordshire North and Stoke-on-Trent, Stoke-on-Trent (On-site)
£26,864 (FTE)
This role is an exciting and diverse one. You will provide holistic and person-centred support to children, young people and adults
Posted today
Top job
Closing in 2 days
Breast Cancer Now, Multiple Locations (Hybrid)
£23,500 - £27,500 per year
Posted 1 day ago
Top job
Citizens Advice Hertsmere, Elstree (On-site)
£28,000 per annum
You will play a vital role in extending the reach of Citizens Advice services to underserved communities
Posted 6 days ago Apply Now
Toynbee Hall, Multiple Locations (Hybrid)
£33,450 per year
Posted 1 day ago
Citizens Advice Westminster, Westminster (Hybrid)
£42,012 FTE
Posted 6 days ago
Z2K (Zacchaeus 2000 Trust), Westminster (Hybrid)
£40,016
We’re looking for an experienced caseworker to provide specialist advice and casework on a range of welfare benefits issues.
Posted 2 days ago
Closing in 5 days
Citizens Advice in West Sussex, Crawley, West Sussex (On-site)
Trainee starting at £26,000 pa, pro rata
Posted 1 week ago
Page 1 of 34
Job description

Casework – The post-holder will carry a specialist caseload, providing advice and casework covering the full range of debt issues and solutions. This includes but is not limited to, dealing with emergencies, making use of the Breathing Space scheme, making offers of repayment, drafting financial statements, advising on insolvency options and providing budgeting advice. They will ensure that income maximisation is carried out and refer to other in-house advisers or specialist agencies as appropriate.

They will be required to act for the client where necessary and communicate with third parties to progress a case.

Advice will be delivered through a variety of channels including face to face (drop-in and appointments), telephone or digital channels and must conform to the Citizens Advice Quality of Advice standards and funder requirements.

The post-holder will work to individual targets that must be met in order to contribute to team targets.

Application resources
Posted by
Citizens Advice Staffordshire North and Stoke-on-Trent View profile Organisation type Registered Charity
Posted on: 17 September 2025
Closing date: 17 October 2025 at 23:30
Tags: Advice / Information, Finance, Social Care / Development, Advocacy, Social / Support Work