Advice Information Jobs

About the role:

When a person or their family member sustains a spinal cord injury it is a life changing experience. They can feel very isolated and that no one understands what they’re going through.

Back Up’s mentoring service is there to help. We know that peer support can have a life changing impact and our Mentoring Coordinators are the ones who can facilitate this through matching them with a suitable mentor who will be able to support them over a series of phone calls to reach their goals.

In addition to creating mentoring relationships, as a Mentoring Coordinator you will support mentors and mentees as appropriate, assess mentee suitability and provide support in the process of identifying, recruiting and training new mentors.

Mentoring Coordinators will be motivated to achieve the aims, targets and milestones that have been set in terms of making quality matches and will be comfortable and efficient with data management and GDPR compliance.

Lived experience is an advantage; but most important is your sharing our commitment to transform the lives of everyone affected by spinal cord injury.

For full details please see our role description[BH1] .

About us:

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.

At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal injuries.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.

About the role:

When a person or their family member sustains a spinal cord injury it is a life changing experience. They can feel very isolated and that no one understands what they’re going through.

Back Up’s award winning mentoring service is there to help. We know that peer support can have a life changing impact and our mentoring service facilitates this through matching them with a suitable mentor who will be able to support them over a series of phone calls to reach their goals.

The mentoring service is a growing service which has ambitious aims to connect more people affected by spinal cord injury every year. The Mentoring Assistant is a key part of this growth, ensuring that the service is delivered to a high standard through undertaking administrative responsibilities such as data management, service user engagement and impact measurement.

Mentoring Assistants will be effective communicators who thrive in a fast paced working environment, working efficiently especially with regards to administrative tasks to support the team connect even more people affected by spinal cord injury

Lived experience is an advantage; but most important is your sharing our commitment to transform the lives of everyone affected by spinal cord injury.

For full details please see our role description[BH1] .

About us:

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.

At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal injuries.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.

About the role:

When a family member has a spinal cord injury, it can be difficult to acknowledge and accept that their injury will affect you too.

You might find it difficult to express and share how you have been affected by these events, especially to your loved one with the injury. Overwhelming feelings of guilt, helplessness, confusion and isolation are very common. 

Back Up’s Family Support team are there to help. Right from the point of injury, our Family Support Coordinators work together with the family and the injured person to create their own ‘Family Plan’ - making sure they have access to information and support throughout the rehabilitation journey.

As a Family Support Coordinator, you will build relationships with professionals to encourage referrals and manage a caseload. Whether it be meeting family members in a clinical setting, providing a listening ear from someone who ‘just gets it!’, or making referrals for ongoing support from a range of partners or statutory agencies – you will be passionate about being able to demonstrate the impact of what we do, and will see for yourself how Back Up quite literally transforms lives.

For full details please see our role description[BH1] .

About us:

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.

At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal injuries.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver,

Welsh translations available on request.

About Babbasa

Babbasa is an award-winning, Bristol-based, social enterprise with a vision to create a world where all people are inspired and able to realise their employment and enterprise ambitions, irrespective of where they live, their nationality, ethnicity, gender, race, sexuality or faith. Babbasa realises its mission through its subsidiary enterprises including Babbasa’s Youth Empowerment Programmes and Recruitment & Inclusion Services (BRIS) and our core values of Imagination, Determination and Kindness.

Babbasa supports low income and ethnic minority young people to prepare for the workplace as well as support employers to recruit diverse talent, develop cultural competencies and create inclusive work environments for all to thrive. The direct support for young people includes soft skills training, mentoring, and information and guidance support. The direct support for employers includes Recruitment, Inclusion Advisory Support, Cultural Competency Training, Research, Inclusion Needs Analysis and Onboarding Support. Over the next decade, Babbasa plans to grow its services to both young people and employers to respond to the pressing imperative to overcome the structural barriers to workforce inclusion and associated social inequalities in Bristol and beyond.

Job Purpose

The Trailblazer Lead is an exciting and important role that leads delivery of Babbasa’s Trailblazer Programme - a brand new programme to support the continued professional and personal development of Babbasa’s alumni of young people who have been through our programmes (called ‘Trailblazers’). One of the core aims of the programme is to promote underrepresented young people’s voices in spaces of influence, and to positively shape policy and decision making to better ensure young people’s needs and interests from across the city are represented. 

The Trailblazer Lead will achieve this by organising and coordinating activities to support Trailblazers’ professional and personal development, from skills training and workshops, to 1:1 support, to brokering access to resources, spaces, and incentives to support their growth. Alongside this you will be working across the entire team to broker leadership and influencing opportunities for the Trailblazers and supporting them to engage with these from board positions, to speaking engagements, to engagement in research, alongside other influencing activities. The other arm of the programme involves supporting Trailblazers to engage in activities to support other young people and their local communitie, from outreach engagements, to peer mentoring, to leading and delivering their own youth projects. The Trailblazer programme is a groundbreaking programme in Bristol designed to tangibly support young people to tangibly engage in and lead on influence making and policy shaping, in a way that also supports their personal professional ambitions. 

Role Specific Responsibilities

• Design and deliver outreach engagements to young people in education and community settings aimed at raising awareness of Babbasa’s services, and increasing young people’s sense of confidence, belonging and empowerment.
• Coordinate a programme of skills sessions, training, and workshops tailored to the needs and interests of the Trailblazers, seeking regular feedback on activities from the Trailblazers, and ensuring successful delivery.
• Build a trusting relationship (based on Babbasa values) with young people engaged - to ensure we meet their progression outcome and identify/address any health and safety, disability, equality, concerns or welfare issues.
• With the support of the Babbasa team broker and coordinate leadership and influencing activities for the Trailblazers such as engagement in youth projects and programmes, research projects, access to positions of influence (e.g. board membership), and other Continued Professional Development opportunities.
• Support Trailblazers to engage and successfully influence businesses, statutory bodies, city wide voluntary organisations, and local or national government to advocate for the needs and views of young people from their communities.
• Provide personalised 1:1 support and coaching to our Trailblazers ranging from careers support (e.g. support with job applications and interview skills), to wider professional and personal development goals (e.g. applying for training, attending industry or city-wide events, applying for volunteer roles, finding shadowing opportunities etc.)
• Coordinate and work with the services team to identify potential Trailblazer candidates and onboard them to the programme.
• Monitor and evaluate each of the core elements of the Trailblazer programme, track individual progress including longer term outcomes, and assist to produce monthly reports on activity and impact as well as a bi-annual report to the funder (with the support of the Head of Impact and Fundraising Lead).
• Successfully engage a wide variety of stakeholders at all levels in the Trailblazer Programme and effectively steward those relationships to create strong buy-in to the programme and Babbasas’s wider mission. 

General Responsibilities

• Ensure young peoples’ comments, voices and suggestions are at the heart of service delivery and respond to their needs.
• Ensure internal administrative tasks and reports are completed in a timely and accurate manner as required by Babbasa and the activity funder.
• Deliver support, information, and guidance to young people using best practice, referring them to specialist help when required.
• Commit to Continuing Professional Development (CPD) to achieve and maintain professional standards of your role and area of responsibilities.
• To attend and take part in all core Babbasa meetings.
• Contribute positively as part of a delivery team, as well as part of a wider business team, to deliver business objectives.

Person Specification

Knowledge and Experience - essential 

You build trusting relationships with young people - you have proven experience working with young people aged 15-30 from a wide range of backgrounds. You have a strong sense of professional boundaries and understand how to engage with young people in a way that makes them feel safe, and supported. You have experience delivering information and guidance to young people using best practice including referring to specialist help where needed. You have a strong understanding of the barriers under-represented or marginalised young people might face in realising their aspirations. You understand safeguarding policies and procedures, and are able to assess young people’s needs and challenges, making appropriate referrals where needed.

You’re aligned with our mission - You have lived experience and/or an understanding of the critical issues surrounding equality, inclusion and diversity, including structural issues around race and class, and how they impact young people within the communities that Babbasa serves. You are passionate about securing the best possible opportunities and life outcomes for young people and believe that with the right support, everyone has the potential to achieve.

You can deliver effectively - you have experience designing, delivering and evaluating a variety of youth programmes and projects, including activities to build and embed youth voice. You understand the barriers that young people from marginalised and underrepresented backgrounds face when pursuing their aspirations and have developed effective interventions to support young people from these backgrounds toward their chosen outcome. You have good working knowledge of careers information and guidance, as well as pathways to further and higher education and are able to deliver effective support and guidance to young people, referring to specialist support where needed.

Organised and committed - You are well-organised and have good attention to detail. Demonstrating efficient self time management. You have a track-record of balancing multiple tasks and responsibilities. You take responsibility and accountability for your work, striving for the best and consistently reflecting on working practices and improving where necessary. Able to work to deadlines, take initiative and are proactive in your approach to work. 

You have a good understanding of Service Delivery – You value the ability to deliver excellent customer service experience to make an impact. You have the ability to problem solve in a complex and rapidly changing environment. You have personal resilience and have the ability to stay focused.  You are prepared to work flexibly occasionally including evenings, weekends and other unsocial hours to fulfil the needs of the service. 

Knowledge and experience - nice to have

You are aware of the city landscape - you understand who the city-wide level stakeholders are in Bristol, as well as the wider funding and delivery landscape in the youth sector. You are able to draw on a variety of relationships across education, youth, statutory, voluntary, public, and private sectors to promote youth voice, successfully deliver activities, and find opportunities for collaboration.

Skills and Abilities

Essential

• Good organisation and time management skills, able to manage their own workload effectively, meet deadlines, monitor outcomes and achieve targets.
• Able to provide young people with enjoyable, stimulating and challenging experiences.
• Able to provide young people with appropriate information, advice, support and challenge, and refer them to specialist help when required.
• Able to think strategically and ‘join the dots’ across a busy team with a wide range of delivery, stakeholders, and projects.
• Able to establish and maintain positive relationships with young people based on trust and the Babbasa Manifesto, including agreeing limits for acceptable behaviour.
• Strong project management skills including scoping, execution, and evaluation.
• Able to work well as part of a team, and take a collaborative approach to work.
• Prepared to work flexibly, including evenings, weekends and other unsocial hours.
• Able to build strong collaborative relationships and effectively steward a variety of stakeholders at all levels including: Equal Opportunity Ambassadors, statutory bodies and funders, community organisations, corporate partners, and education bodies.

Nice to have:

• Business development skills and the ability to spot and maximise on opportunities.

• Coaching skills and/or qualification.

Knowledge and Experience

Essential:

• Experience of working with young people including designing and delivering training or workshops for young people aged 16-30.

• Experience delivering career development and/or professional development support to young people aged 16-30.

• Experience of implementing youth voice into projects and programmes with knowledge of different strategies to engage young people in decision making.

• Experience collaborating with partner organisations and/or individuals in delivering youth programmes and/or projects.

• Knowledge of, and interest in Equity, Diversity, and Inclusion.

●   Experience of scoping and successfully delivering youth projects.

●   An understanding of the principles and implementation of Equality and Inclusion, Child Protection and Safeguarding Policies.

●   Experience of using a variety of information technology and the ability to maintain records on a database.

Nice to have:

• Knowledge of the youth sector in Bristol as well as statutory bodies and funders that operate in the city.

• Teaching, youth work, or Careers Education, Information, Advice and Guidance (CEIAG) qualification.

• Driving licence and access to a car.

Incentives/ Benefits

• Work in an inclusive environment working with a team which prides itself on ensuring staff feel seen, valued and heard.

• Access to a confidential Employee Assistance Programme with a range of support offers available including free counselling.

• We aspire to nurture existing talent at Babbasa and recognise we all have something to bring to the workplace, we are a growing organisation and will work with you to find suitable progression and professional development opportunities.

• Work for one of the few organisations in the UK honoured with Queen’s Award For Enterprise for Promoting Opportunity.

• Be part of transforming the lives of low-income and ethnic minority young people in Bristol, helping to make Bristol a more inclusive city.

• Have access to flexi and hybrid working arrangements.

• 31 days annual leave including public holidays.

• Access to a MediCash policy (after successful completion of a 6 month probationary period).

• 3% employer pension contribution.

Next Steps

If you are interested in working with us and would like to find out more about this role or have any questions, we’d love to hear from you.

How to apply: 

• Please send a CV and cover letter outlining your suitability for the role.

• Please complete our Equal Opportunities Monitoring Form.

• We will be in touch with you as soon as possible to discuss your application.

Please submit your application by Wednesday 25th June . Shortlisting is scheduled for Thursday 27th June with in person interviews scheduled for Tuesday 2nd July. (With availability for an adventure weekend trip 30th August - 1st September)

If you have any questions on the role please contact Babbasa. Further information about Babbasa can be found on our website.

Good luck! 

Can you write clear and impactful content? Are you passionate about empowering individuals and accessibility? We are seeking a Care Information Developer to join our team at the Motor Neurone Disease (MND) Association. Within this role you will develop and maintain trustworthy, current, and accessible information resources to empower people affected by MND and Kennedy's disease.

As a Care Information Developer, you will play a pivotal role in supporting the development of care information resources, empowering individuals to access vital support whenever they need it. From copy writing, content development to production, you will ensure our resources meet the highest standards, adhering to our education and information production guidelines and GDPR principles.

Your responsibilities will include engaging with stakeholders, users, and experts to continually enhance our care information, managing relationships with external providers, and overseeing translations into other languages and formats for accessibility.

An important aspect of this role will be maintaining systems to track and store all relevant evidence for each appropriate project. You will also effectively manage relationships, tendering and cost negotiation with third party providers such as print houses and design agencies.

Additionally, you will support the with the promotion of Association care resources, and champion our work by helping represent the education and information team at internal and external events.

Join us to support and empower individuals affected by MND and Kennedy's disease. Apply now to be part of a team dedicated to making a difference!

Hybrid Working Expectations: no minimum requirement for weekly office attendance but flexibility to attend team meetings is essential.

(Flexibility to attend the office more regularly on occasion may be required to meet business needs.)

What are we looking for?

You will need to have the ability to write clear and impactful content, ensuring it aligns with SEO principles, brand guidelines, and accessibility standards.

Strong IT proficiency, including website maintenance and design tools like Adobe and Drupal, is essential.

Excellent communication skills, coupled with organisational abilities and time management, are crucial for success in this role.

You'll need to effectively manage multiple projects and pieces of work simultaneously while meeting deadlines.

For full role responsibilities please view the job description located within the Recruitment Pack.



Our Benefits

• 28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
• Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
• Access to a 24/7 phone and video GP Service
• Life assurance
• Confidential counselling helplines
• Salary sacrifice schemes to include: Cycle to work & Buy and sell annual leave
• BenefitHub which offers lifestyle discounts and offers on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

How to apply

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Ability to write clear and impactful evidence-based content for a range of audiences.
• High level communication skills, both written and verbal.
• Enhanced IT skills and computer literacy including website maintenance and design tools including Adobe and Drupal

Where experience is asked for, please give one example showing what you did and what it achieved. Where we require evidence of ability, please explain either how you would approach that particular competence or give an example to support your suitability.



Alternative Applications

To provide an inclusive application process for all our opportunities, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form. For example, if you would like to apply via video or audio format, please email your recorded application, ensuring you cover the supporting statement aspect.



About Us

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.

We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme. Reasonable adjustments can be made as required.

Important Information

Adverts may be closed before the deadline once sufficient applications are received. To avoid disappointment, please apply early.

We request that recruitment agencies do not contact us in relation to this role.

About the role:

When someone sustains a spinal cord injury, it is a life changing experience.

Back Up’s Regional Outreach and Engagement team are the very face of the organisation and are based across the UK, working directly with spinal cord injury centres’, hospitals – or indeed anywhere that people affected by spinal cord injury may be.

As a Regional Coordinator, you will build relationships and take ownership for what happens in your geographical area. Whether it be providing peer support to newly injured people in a clinical setting, facilitating wheelchair skills sessions, making referrals for ongoing support or supporting volunteers and fundraisers – you will be passionate about being able to demonstrate the impact of what we do, and will see for yourself how Back Up quite literally transforms lives.

For full details please see our role description[BH1] .

About us:

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.

At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal injuries.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.

Can you help us to support new dads and dads-to-be?

We are recruiting a Dad Matters Coordinator to help us reach more families across Barnet, Brent and Harrow. They will work alongside our team of Coordinators, local Family Hubs and a range of services including Maternity, Health Visiting and Children's Services. 

The Dad Matters Coordinator will deliver a range of universal and targeted interventions aimed at fathers in the First 1001 Days. They will support dads and other male carers with attachment and bonding, mental health and access to service. They also work with professionals and perinatal services to ensure dads and male carers are engaged, supported and heard within clinical pathways. Addtionally, they will help develop and run sessions with dads and will  be at the forefront of growing our Dad Matters volunteering opportunities.

This is a new post, and we are looking for someone who can build on our existing relationships and make a real impact on the mental health and wellbeing of new dads and dads-to-be. 

The work requires a combination of field-based community engagement and training, and regular days in the office which is in Finchley, Barnet.

About the role:

When someone sustains a spinal cord injury, it is a life changing experience.

Back Up’s Regional Outreach and Engagement team are the very face of the organisation and are based across the UK, working directly with spinal cord injury centres, hospitals – or indeed anywhere that people affected by spinal cord injury may be.

As a Regional Coordinator, you will build relationships and take ownership for what happens in your geographical area. Whether it be providing peer support to newly injured people in a clinical setting, facilitating wheelchair skills sessions, making referrals for ongoing support or supporting volunteers and fundraisers – you will be passionate about being able to demonstrate the impact of what we do, and will see for yourself how Back Up quite literally transforms lives.

For full details please see our role description[BH1] .

About us:

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people

At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal injuries.

Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.

Background

Hackney Migrant Centre (HMC) delivers a free advice and support service for vulnerable migrants who have immigration, housing, welfare and health problems. We support visitors to secure their immigration status and move out of homelessness and destitution in the long-term, as well as assisting to address immediate issues, such as access to healthcare. HMC’s work is informed by a vision of a UK where no one is forced into destitution, exploitation or vulnerability as a result of their immigration status.

We have secured funding from Trust for London to employ an Immigration Advisor. The Immigration Advisor will provide immigration advice and assist visitors to make immigration and asylum applications. The postholder will work alongside external advisors to provide initial immigration advice on matters including human rights based applications, asylum, trafficking and family reunion. Advisors will work alongside Immigration Caseworkers and volunteers to coordinate and oversee the next steps for visitors after the initial immigration advice has been provided.

This role sits within the Immigration team, consisting of an Immigration Team Manager (part time), an Immigration Caseworker and a Long Residence Immigration Caseworker. HMC also benefits from two Housing & Destitution Caseworkers and the support of a Fundraising Officer and Volunteer & Participation Manager who are managed by the Operations Manager and CEO. HMC is supported by over 50 dedicated volunteers who work across the organisation. In addition, HMC works closely with a number of partner organisations to ensure visitors can access specialist legal advice and long-term support with immigration, housing, destitution, health and wellbeing. These include, Together with Migrant Children and Islington Law Centre.

We are keen to hear from applicants who have OISC Level 3 accreditation, the equivalent IAAS or a valid exemption. We will consider applicants with OISC Level 2 accreditation who can demonstrate experience of skills required below.

MAIN DUTIES

1. Advice and casework

- Provide high quality advice and representation for visitors with complex or urgent cases, specific vulnerabilities or those who would otherwise face particular difficulty in accessing representation from legal aid providers. For advisors with Level 3 OISC accreditation, this will be up to and including appeal-stage casework.

- Assist in the supervising of the work of the Immigration Caseworkers and volunteers.

- Provide training to HMC’s volunteers on immigration issues and maintain up to date resources.

- Provide immigration advice and support to the Housing staff team where available housing options and routes out of destitution are dependent on future immigration applications.

2. Collaborative working

- Work with HMC’s existing external advice partners to ensure effective, co-ordination of advocacy and casework support on a wide range of issues.

- Develop links and partnerships with other organisations to enable effective joint working.

- Provide information, statistics and case studies to external and internal stakeholders to support campaigning, advocacy and research relevant to HMC’s visitor group.

- Work closely with partner organisations to identify legal issues affecting HMC’s visitor group and, where appropriate, contribute to litigation and strategic policy work undertaken by external stakeholders to address these matters.

3. Compliance and Regulation

- Ensure HMC is meeting the standards required to maintain OISC accreditation.

- Keep up to date with legislation and guidance required to provide immigration advice at OISC L3 or OISC L2 dependent on accreditation level and meet the relevant OISC competence requirements, including maintaining a Personal Competence record of personal objectives regarding training and development.

- Ensure accurate record keeping using HMC’s case management system.

- Work with the Immigration Team Manager to ensure an effective monitoring system for the work and outcomes of the Immigration Team for funding and reporting purposes.

- Administrative tasks relevant to the post.

4. OTHER DUTIES

The post holder will be expected to:

- Implement sensitively HMC’s policies and procedures, especially with regards to confidentiality and equal opportunities

- Work collaboratively with other HMC staff, volunteers and professional advisors

- Participate actively in staff meetings, and other meetings as may reasonably be required

- Attend HMC Trustees’ meetings as required

- Support HMC's fundamental aim of providing a safe and caring environment for our visitors.

- Work in line with the ethos of HMC.

Do you feel passionate about helping people through hardship? Do you have strong people skills and a good attention to detail? Are you motivated to grow professionally and learn new skills?

Demand for housing advice has rocketed over the past few years. We’re looking for someone who wants to learn how to help people out of their housing crisis and homelessness.

Over a year, our new Trainee will be coached to become a Housing Adviser. 

Hours: Full- and part-time positions

Contract: Permanent

Location: CAML charity offices and outreach venues across Merton

Salary (pro rata for part time):

From £26,500 per annum, dependent on experience, for accredited Advisers

Annual Leave: 25 days (pro rata for part time), Charity Day, plus public holidays

Pension: The charity operates a pension scheme

The charity offers an employee assistance programme

Deadline: 6pm, Sunday 23rd June 2024

Are you an experienced accredited Adviser?

Do you want to support individuals and families impacted by the cost of living crisis?

Are you looking for a role with a professional, supportive and expanding advice charity with over 80 years of experience working in South West London?

If so please read on:

Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth, Merton but also wider London. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.

Owing to charity expansion, we are looking for experienced, accredited Advisers to provide comprehensive advice and support to clients. If you have at least one year’s experience of working in an advice support organisation, are passionate about supporting individuals and families in need and interested in joining a dedicated, professional team we would love to hear from you.

The successful candidates will have excellent interpersonal skills and be able to work flexibly with clients and for the charity. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of follow up advice and casework. You will also be very well informed with regard to legislation, case law and policy changes relating to advice and benefits.

Main duties and responsibilities

• Provide comprehensive advice in all generalist subject areas including welfare benefits, debt and income maximisation, in line with Citizens Advice requirements.

• Commit to train for generalist adviser accreditation (if trainee) and ongoing training/development (all roles) as requested by the charity

• Use your interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor your approach to advice accordingly

• Provide a clear plan of action and follow-up on actions relating to cases as appropriate

• Identify and escalate serious problems, including safeguarding, appropriately

• Ability to work to own initiative within a team environment. Work closely with service colleagues and wider CAML team

• Support clients in CAML offices and outreach venues

Monitoring Quality and Case Recording

• Ensure all client engagement and support is comprehensively and accurately recorded

• Review your work, and monitor quality standards, as per the Citizens Advice quality framework

• Ensure data protections regulations are adhered and office procedures followed

• Work with your line manager and senior managers to develop and improve services, and your own standards.

Other Duties and Responsibilities

• With wider charity team and other organisations, ensure clients are supported with related advice issues

• Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard

• Assist and contribute to the charity’s communications, research and campaigns work

• Maintain positive working relations with our stakeholders

• Professionally represent Citizens Advice Merton and Lambeth

• Other duties as requested by your line manager, senior manager and Chief Executive

Professional Development

• All our team receive comprehensive induction to the charity and our work. We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.

Person Specification

• Generalist Adviser certificate (Citizens Advice or equivalent) - Essential

• Experience of using client management databases (we use Casebook) – Essential

• Fantastic communication skills - Essential

• Ability to prioritise work, meet deadlines and manage caseload – Essential

• IT competency and experience – Essential

• Ability and willingness to work as a team – Essential

• Understanding of and commitment to the aims, principles and values of Citizens Advice service – Essential

This job description and personal specification does not form part of any contract.

If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website to find out how to apply. 

The deadline for applications is 6pm, Sunday 23rd June 2024. 

If you do not hear from us, we are afraid your application was unsuccessful.

We reserve the right to close applications early if we receive sufficient applications for the role.

We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.

No one should feel alone when diagnosed with primary bone cancer. The Bone Cancer Research Trust strives to provide a supportive network for all primary bone cancer patients to limit their feelings of isolation and anxiety. Given the rarity of the disease, patients can often go through their entire treatment and recovery without meeting another patient, so external support is vital.

Over the last 4 years, our Support & Information Service has seen significant growth, and developed to become a leading source of support for patients, family members, siblings and friends of patients.  Our Support & Information team provide enduring support and ensure that this can be accessed at any point in a primary bone cancer journey and by anyone affected.

Our aim is to increase the reach of the service further, ensuring that all patients diagnosed in the UK have the opportunity to access our Support & Information Service.  The Support & Information Officer will play a pivatol role in achieving this through building lasting relationships with both patients and families and healthcare professionals.

They will assist in all aspects of the Bone Cancer Research Trust's Support & Information Service, including the organisation and delivery of  virtual support groups, the administration of the Charity's financial grants, the distribution of information resources and the administration of our digital groups. They will also have the opportunity to lead on the delivery of our regional in-person ‘Get-Togethers’, which bring the primary bone cancer community together to gain peer to peer support.The successful candidate will also play an important role in the continuous development of the Service, ensuring that impact is measured and feedback is acted upon.

This role offers an exciting opportunity to make a direct impact on the lives of those affected by primary bone cancer, offering support at time of great uncertainty.

About the role:

When a person or their family member sustains a spinal cord injury it is a life changing experience. They can feel very isolated and that no one understands what they’re going through.

Back Up’s mentoring service is there to help. We know that peer support can have a life changing impact and our Mentoring Coordinators are the ones who can facilitate this through matching them with a suitable mentor who will be able to support them over a series of phone calls to reach their goals.

In addition to creating mentoring relationships, as a Mentoring Coordinator you will support mentors and mentees as appropriate, assess mentee suitability and provide support in the process of identifying, recruiting and training new mentors.

Mentoring Coordinators will be motivated to achieve the aims, targets and milestones that have been set in terms of making quality matches and will be comfortable and efficient with data management and GDPR compliance.

Lived experience is an advantage; but most important is your sharing our commitment to transform the lives of everyone affected by spinal cord injury.

About us:

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.

At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal injuries.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.

We’re hiring!

Contact is the UK charity for families with disabled children. Charity number 284912 (England and Wales). We support families, bring families together and help families take action for others – whatever their child’s disability or medical condition. We firmly believe that with the right support, families with disabled children can overcome the challenges they face, take control of their futures and focus on what matters: being together and growing together. 

Thanks to funding from the National Lottery Community Fund, we’ve got a fantastic opportunity for someone passionate about working with us to make a real difference to families caring for children with additional needs in Wales.

Your role

In this part-time, home-based role, as our new information officer, you’ll be providing vital information and support to families with disabled children in Wales, helping them adapt and recover from the Cost-of-Living Crisis and Pandemic as part of our new Building Resilience Project, across different regions of Wales.

What we’re looking for

• Knowledge and experience in working with and supporting families with disabled children in Wales.
• Good knowledge and experience in information work – specific to Wales
• Experience researching information and collaborating on producing newsletters, e-bulletins, website pages, publications
• Excellent organisational and administrative skills, along with digital skills.
• Knowledge and experience of the issues and concerns that affect families who have disabled children e.g. leisure provision, education, and respite care.
• Ability to work effectively with others as part of a team

How to apply

Please return a completed application form along with an equal opportunities monitoring form (downloadable as part of the job pack) by the date stated below.

The role is home-based and can be done from anywhere in Wales, but we have a preference for candidates living in the following counties; Wrexham, Flintshire, Denbighshire, Conwy, Gwynedd, Powys, Newport, Monmouthshire, and Cardiff.

Important dates

Closing date:  Sunday 7 July 2024 at 23:59
Interview date: Tuesday 16 July 2024

Swyddog Gwybodaeth, Cymru

Cyflog: £31,364 pro rata

Oriau: 21 awr yr wythnos

Contract: Contract tymor penodol – 22 Ebrill 2027

Lleoliad: Gweithio o gartref, Cymru

Rydym yn recriwtio!

Contact yw’r elusen yn y DU i deuluoedd sydd â phlant anabl. Rhif elusen 284912 (Cymru a Lloegr). Rydym yn cefnogi teuluoedd, yn dod â theuluoedd at ei gilydd ac yn helpu teuluoedd i weithredu dros eraill – beth bynnag fo anabledd neu gyflwr meddygol eu plentyn. O gael y cymorth iawn, credwn yn gryf y gall teuluoedd sydd â phlant anabl oresgyn yr heriau sy’n eu hwynebu, cymryd rheolaeth ar eu dyfodol a chanolbwyntio ar yr hyn sy’n bwysig: bod gyda’i gilydd a thyfu gyda’i gilydd.

Gydag arian gan Gronfa Gymunedol y Loteri Genedlaethol, dyma gyfle gwych i rywun sydd yn frwdfrydig am weithio gyda ni i wneud gwir wahaniaeth i deuluoedd sy’n gofalu am blant sydd ag anghenion ychwanegol yng Nghymru.

Eich rôl chi

Byddwch chi, ein swyddog gwybodaeth newydd, yn gweithio’n rhan amser ac o’ch cartref i ddarparu gwybodaeth a chymorth hanfodol i deuluoedd sydd â phlant anabl yng Nghymru. Byddwch yn eu helpu i addasu a dod dros yr Argyfwng Costau Byw a’r Pandemig, yn rhan o’n Prosiect Datblygu Gwytnwch newydd, ar draws gwahanol ranbarthau yng Nghymru.

Yr hyn yr ydym ni’n chwilio amdano

• Gwybodaeth a phrofiad o weithio gyda theuluoedd sydd â phlant anabl yng Nghymru, a’u cefnogi.
• Gwybodaeth a phrofiad da o waith yn ymwneud â gwybodaeth – penodol i Gymru
• Profiad o ymchwilio i wybodaeth a chydweithio ar greu newyddlenni, e-fwletinau, tudalennau gwefan, cyhoeddiadau.
• Sgiliau trefnu a gweinyddol rhagorol, ynghyd â sgiliau digidol.
• Gwybodaeth a phrofiad o’r materion a’r pryderon sy’n effeithio ar deuluoedd sydd â phlant anabl e.e. darpariaeth hamdden, addysg a gofal seibiant.
• Gallu gweithio’n effeithiol gydag eraill yn rhan o dîm

Mwy o wybodaeth

Cewch fwy o wybodaeth am beth fydd y swydd hon yn ei olygu yn y pecyn swydd

Gellir gwneud y rôl hon o gartref o unrhyw le yng Nghymru, ond byddai’n well gennym ymgeiswyr sy’n byw yn y siroedd hyn: Wrecsam, Sir y Fflint, Sir Ddinbych, Conwy, Gwynedd, Powys, Casnewydd, Sir Fynwy a Chaerdydd.

Croesewir ceisiadau gan rieni sy’n ofalwyr sydd â phrofiad o ofalu am blentyn sydd ag anabledd neu gyflwr meddygol ac sydd eisiau camu’n ôl i gyflogaeth am dâl.

Sut i wneud cais

Cwblhewch ffurflen gais a ffurflen monitro cyfleoedd cyfartal (gellir lawrlwytho yn rhan o’r pecyn swydd) a’u hanfon erbyn y dyddiad a nodir isod.

Dyddiadau pwysig

Dyddiad cau: 07.07.2024 at 23:59
Dyddiad cyfweld: 16.07.2024