Advice information jobs

In this hands-on role, you’ll be responsible for designing, implementing and operating security controls across our systems, endpoints and cloud services. You’ll manage day-to-day security operations, including monitoring, vulnerability management, incident response and threat detection, while acting as a key escalation point for security risks and incidents.

You’ll work collaboratively across IT, Digital and Information Governance teams to ensure our services are secure by design and compliant with key standards such as Cyber Essentials Plus and the NHS DSP Toolkit. You’ll also play a key role in supporting audits, strengthening our Information Security Framework and embedding best practice across projects and everyday operations.

Beyond the technical delivery, this is a highly collaborative and visible role. You’ll provide clear, practical advice to colleagues and volunteers, helping to build a positive and proportionate security culture. You’ll also contribute to business continuity planning, support risk management activities and drive continuous improvement in our security processes.

This role offers a fantastic opportunity to influence how security is embedded across the organisation. If you’re passionate about information security and enjoy solving complex problems, we would love to hear from you. 

SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as creating thousands of new affordable homes every year.

What is a Customer Service Advisor at SNG?

Our Customer Service Advisors are at the heart of what we do. The team is the first point of contact for our 200,000 customers. They count on us when they need support, and you will handle and solve their questions.

We have a Permanent opportunity to join our team in our Greenham Office. This role will be based on-site, and is not a hybrid role

The Role:

This role is in our alarm response centre operating a blue light service for our customers 24/7. As our Out of Hours Customer Service Advisor, you'll answer all incoming customer questions, and when needed make outgoing calls to customers.

You'll help with Housing, Repairs, Complaints, and other matters as needed, following Call Quality guidelines and aiming for resolution. Because of the shift times and transport links to Greenham, a full UK driving licence and your own transport is essential.

After training, you may need to work alone on night shifts to cover holidays or staff absence; escalation support is available 24/7.

Shifts: Monday to Thursday 10pm till 7.15am - 37 hours per week

What we look for:

• People with great customer service skills who can listen well.
• Our calls can be complex and difficult so you need to be resilient.
• Good computer skills. You will use many systems while talking to our customers.
• The skill to turn problems into solutions.
• Empathy and a desire to help people.
• The ability to connect and talk with colleagues across the business.
• Many customers call about repairs, so knowing what can go wrong in a home is helpful.
• We need people who stay calm and confident when helping with emergency calls.

About us:

Drinkaware is a leading charity concerned with reducing harm from alcohol. We do this by providing impartial, evidence-based information, advice, and practical resources; raising awareness of alcohol harms; and working in partnership with others to deliver behaviour change through our tools and interventions. The Trust is funded primarily through voluntary, unrestricted donations from alcohol producers, wholesalers, and on- and off-trade retailers, but acts entirely independently.

If you’re passionate about making a difference and thrive in a role where no two days are the same, we’d love to hear from you.

_____________________________________________________________________________

About the role:

As a Research Officer, you’ll play an important role in strengthening how we use data and evidence across the organisation. Working within our Insights team, you’ll support the generation, analysis, and application of research to inform decision-making, improve programmes, and enhance our impact.

Your responsibilities will include:

• Conducting evidence reviews and producing clear, accessible briefings.
• Supporting analysis of survey data and contributing to high-quality research reports.
• Assisting with the design and delivery of primary research, including surveys and evaluations.
• Helping colleagues across the organisation to understand and apply data and evidence in their work.
• Reviewing website content to ensure it is accurate, well-sourced, and accessible.
• Supporting the development of presentations and materials for internal and external audiences.

This is a great opportunity for someone who enjoys working with both data and people, and who wants to see research translated into meaningful real-world outcomes.

_____________________________________________________________________

About you:

We welcome applications from people of all backgrounds and experiences. You’ll bring:

• A MSc level degree (or equivalent experience) in a relevant area, with knowledge of research methods and basic statistical techniques.
• Experience working with qualitative and quantitative data in Excel and in programs such as SPSS, or R.
• Strong analytical and critical thinking skills, with the ability to synthesise complex information.
• Excellent written communication skills, with the ability to present findings to a range of audiences.
• A collaborative and proactive approach, alongside strong organisational skills.

An interest in behaviour change, impact measurement, or emerging tools such as AI is welcomed but not essential. If you meet most of the criteria and are excited about the role, we encourage you to apply.

_____________________________________________________________________________

Why join us?

At Drinkaware, we value our people and offer a supportive, inclusive environment where everyone can thrive. You’ll enjoy:

• Hybrid Working (two days a week in the office)
• 30 days annual leave (plus Bank Holidays)
• Bupa health cover
• Matched company pension scheme
• Life assurance cover
• Wellbeing and learning grants
• Perks and discounts platform

…and more.

_____________________________________________________________________________

Ready to make an impact?

Apply today and help us work together to reduce alcohol harm across the UK.

For full information please refer to the attached job description, our applicant privacy policy and read more about Drinkaware on our website.

All candidates must be eligible to work in the UK and provide proof of your right to work in the UK.

• Closing date: midday, Wednesday 24 June 2026

Expected Interview dates:

• In person at our Moorgate offices – 10/13 July 2026
• Interviews will include a task where you’ll be asked to present findings from primary research you have conducted

Apply for this post by clicking on the 'Apply' link.  You should submit an up-to-date CV and a brief covering letter (maximum two pages) that outlines how you meet the requirements outlined in the 'About You' section in the Job Description and what you would bring to Drinkaware.

Applications are reviewed by our team, and we value authentic, personal responses. While Ai tools can be helpful, we encourage you to ensure your application reflects your own voice and experience

We are committed to equality, diversity, and inclusion and welcome applications from all communities. If you need adjustments during the recruitment process, please let us know.

No agency support is required

Location-UK, London or London whereabouts

Department- Business Support

Reports to (Line Manager): Director of Finance and Business Support

Responsible for( Line managing): IT Officer and Operations Officer

Grade: E

Contract Type: Open-ended contract

About HelpAge

HelpAge International works with a diverse global network of around 200 organisations across 99 countries to promote the rights of older people to lead dignified, healthy and secure lives.

Through partnership and collaborations, we work to ensure the inclusion of older people across society and strive to deliver a just and fair world for everyone as they get older. Our work is driven by our desire to achieve real impact for older people, to be inclusive, to work in partnership and to learn from our shared experience.

About the Job

The IT & Operations Manager plays a senior leadership role within the Business Support Department, providing strategic oversight of global operations and IT services to enable HelpAge International to deliver its 2030 Strategy, Ageing in a Just World.

The role is responsible for leading the development and delivery of operational and IT services that support evolving ways of working, partner-led programming, and the localisation agenda. The post holder ensures robust systems, processes, risk management, and compliance across operations, IT, and cybersecurity, and works collaboratively across the organisation to support effective service delivery, decision-making, and organisational resilience.

Key areas for impact/influence and responsibilities

To make an impact and influence, the role holder will:

Strategic Operations & IT Leadership

· Lead the development and delivery of the annual Operations & IT plan, budget, and reporting.

· Provide oversight of operational performance through Business Intelligence (BI), KPIs, and regular analysis.

· Manage the Operations & IT risk register, including operational, IT, and cybersecurity risks and incidents.

Operational Systems, Policies, and Services

· Lead and support the delivery of policies, processes, and tools across key operational areas, including contract and partnership management, data protection, environment, systems, and cybersecurity.

· Provide operational advice and support to Global Teams and clusters in London and overseas.

· Support localisation processes, including country office operations and office closures as required.

· Maintain the organisation’s IT resources and infrastructure ensuring they are adequate to our needs and fit for purpose.

· Ensure maintenance of the digital assets and equipment register.

IT Strategy and Digital Enablement

· Lead the organisation’s IT roadmap and delivery of key IT projects and digital tools.

· Ensure appropriate cybersecurity measures are in place and lead the management of cyber incidents.

· Ensure staff are equipped for safe and effective remote working, in collaboration with HR and Operations.

People Management and Collaboration

· Line manage Operations & IT staff and coordinate communities of practice across operational areas.

· Work closely with Business Partners, Global Impact, and Business Development teams to manage operational risks and strengthen partnership and contract management.

· Manage the Operations & IT budget and ensure efficient use of resources.

Skills and experience required 

The successful candidate will bring:

· Experience managing projects and task groups to improve operational practice and processes.

· Strong analytical skills, including data analysis, reporting, and identification of trends.

· Knowledge of best practice across multiple operational areas such as partnership and contract management, data protection, security, environment, and IT.

· Experience delivering training and providing operational and IT support in an international organisation, both remotely and in person.

· Ability to provide efficient, responsive operational and administrative support within a changing organisational context.

· Strong collaboration skills and ability to work across teams, functions, and with external partners.

· Alignment with HelpAge values: impact, learning, partnership, and inclusion.

How to apply

Interested candidates are invited to submit their application, including a detailed CV and a cover letter only demonstrating how their skills and experience align with the requirements of the role not later than the deadline 17 June 2026.

Please submit your application through the specified channel, clearly indicating the job title in the email subject. Due to the high volume of applications, only shortlisted candidates will be contacted.

Brighton and Hove Parent Carers Council (PaCC) – Co-production, Engagement and Communications Co-ordinator

•  24-28 hours per week, to be worked flexibly, across 4-5 days of the week, with the option for term-time only or 52 weeks/year contract
• Amaze salary band F: £32,886 – £33,855 pro-rata (based on 35 hours week), £18.07-18.60/hr
• 1 year fixed-term contract with the likelihood of extension
• Hybrid working out of Amaze’s Brighton office, with some homeworking
• + 5% pension, pro-rata 26 days a year, + extra 3 days at Christmas + Public Holidays
• Other staff benefits include flexible, family and carer-friendly working, support for staff health and wellbeing, learning and development, and access to discounts schemes

PaCC is the parent carer forum for Brighton and Hove.  We represent parents and carers of children and young people 0-25 with special educational needs and disabilities in Brighton and Hove.  We work in co-production with Brighton and Hove City Council, NHS Surrey and Sussex and others to improve local SEND services and support for local families.  PaCC is hosted by local Sussex based charity Amaze.

This is a great opportunity for a proactive and passionate person with lived experience to empower and amplify the voices of parent carers in Brighton and Hove. You will thrive on managing multiple projects and workstreams, juggling priorities and working in a small team, where you are able to plan and prioritise your own work. You will be a ‘people-person’ with excellent interpersonal and communication skills, to grow engagement in PaCC and strengthen our impact.

This is a flexible, hybrid role where lived experience really matters.

We are committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve.

• We want to employ staff who have lived experience of disability themselves and/or as a parent/carer of a child, young person or adult with special educational needs or disabilities (SEND), and have an excellent understanding of the issues faced by SEND families
• We particularly welcome applicants from Black Asian and minoritised ethnic communities.

To support your application, please read:

• Job Description
• More about PaCC and our work on our PaCC Brighton website
• Guide to writing cover letter
• Benefits Policy
• Terms & conditions

To apply

• The closing date for applications is midnight Monday 22nd June 2026
• The provisional dates for interviews are Thurs 2nd July and Fri 3rd July 2026
• Upload your CV and cover letter

This is a unique and exciting opportunity for someone with experience of working in this area to work with a leading immigration charity in Gloucestershire. The successful candidate will deliver specialist, trauma-informed independent advice and support service for refugee, asylum-seeking and migrant individuals and families, with a particular focus on survivors of domestic abuse and sexual violence (DASV) in Gloucestershire.

The postholder will provide a combination of holistic and strategic, person-centered support to enable survivors to make disclosures, cope with, recover from, and move forward following experiences of abuse. The role contributes to GARAS’s delivery of the Ministry of Justice Domestic Abuse and Sexual Violence Fund, ensuring services are accessible, confidential, free of charge, and responsive to all victims regardless of immigration status or gender.

You will be working in a challenging environment where no two days are the same, alongside a committed team of staff and volunteers. The Advice and Support Worker will work with the Advice Manager, other members of the team and advice volunteers in providing an equal service to all our clients.

This is an immensely rewarding role, working in a dynamic charity building on an ethos of care and inclusivity. We are looking for an exceptional individual, committed to go the extra mile and convey our passion to support and transform the lives of clients in our care.

Due to the nature of the work, the role will be subject to an Enhanced DBS check.

For an informal chat please contact Warren (Director) by email. For more information and an application pack please visit the vacancies page on our website.

Additional Information
This post is co-funded through the Office of the Police and Crime Commissioner for Gloucestershire and Gloucestershire Housing Partnership and contributes to delivery of specialist DASV support within GARAS.

Since 1899, Birmingham Settlement has been working to create opportunity and choice – connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all.

Debt & Welfare Benefits Adviser / Debt & Welfare Benefits Trainee Adviser

Salary: £30,000 pa for experienced adviser.

£25,000 pa for trainee (review after 6-months)

35 hours per week, 25 days A/L + contributory pension scheme

Birmingham Settlement has an opportunity to join our Money Advice Team, either as an experienced Debt & Welfare Benefits Adviser or a Debt & Welfare Benefits Trainee Adviser.

As an experienced Debt & Welfare Benefits Adviser you will already have a background in providing effective, high-quality debt and welfare benefits advice to a wide range of clients in differing circumstance. As a Trainee you will have a basic knowledge and understanding of the issues affecting people experiencing debt and benefit problems along with some experience in an advice service or customer facing setting along with the ability and willingness to undertake training and development.

Based at our Newtown office with outreach work in other areas of the city, you will be adaptable with excellent communication skills, flexibility, and the ability to manage your own workload.

You will be joining a long established and professional Money Advice Team providing specialist advice with a holistic approach that covers all areas of debt and welfare benefit along with training to build and continually improve money management and financial capability.

This is a great opportunity to join a progressive charity making a real difference to people’s lives – see our website.

This is an active recruitment – early applications are encouraged.

For an informal discussion about the roles call Theresa Gniadkowski

For an application pack visit the vacancies page on our website or email us, or write to Human Resources, Birmingham Settlement – Sports & Community Centre, 600 Kingstanding Road, Kingstanding, Birmingham, B44 9SH

Closing date for applications: Friday,12/06/2026, 12.00 noon

Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303

About the role

As Finance Officer, you’ll play a vital part in keeping Plantlife’s financial operations running smoothly and accurately. Working closely with the Senior Finance Officer, you’ll take responsibility for the day‑to‑day processing that underpins our financial integrity—from coding invoices and preparing weekly payment runs to maintaining clear, well‑organised records and supporting month‑end routines.
You’ll work across multiple systems, help reconcile income from our CRM, and ensure colleagues have the information they need to manage their budgets confidently. This is a hands‑on role where accuracy, curiosity and a willingness to learn really matter.
You’ll be supported to build your skills, develop your understanding of charity finance and grow into more complex tasks over time, including restricted funds, audit preparation and process improvement.

If you’re looking for a role where you can deepen your finance experience, contribute to a mission‑driven organisation and be part of a friendly, collaborative remote team, this is a great opportunity to take the next step in your career.

About you

You’ll bring a strong eye for detail and a commitment to getting things right first time.

You’re confident working with numbers, comfortable navigating different systems and able to follow established processes with accuracy and care. You can manage your own workload, stay organised and use your initiative to solve routine problems or spot when something doesn’t look quite right.

At the same time, you’re a team player who communicates clearly, asks questions when needed and enjoys working with colleagues across the organisation. You don’t need to know everything on day one—what matters most is your willingness to learn, your reliability and your enthusiasm for supporting a smooth, well‑run finance function. If you’re looking to build your finance career in a supportive environment where your work makes a real difference, we’d love to hear from you.

To apply for the role or view the full recruitment pack, please visit our website. We look forward to hearing from you!

Please note we do not accept CV's.

Who we are

Every year, thousands of people in the UK face court alone. Often through no choice of their own, people must represent themselves at a moment that could have life-changing outcomes. This includes loss of access to children or homelessness. At the same time, people facing court alone may find themselves up against a party with legal representation. They are instantly at a disadvantage and overwhelmed by the enormity of the challenges they are up against. We supported unrepresented litigants in the civil and family courts in England and Wales over 45,000 times last year.

We provide a safe space with volunteers who listen to each client’s individual story. Last year, over 1000 volunteers helped people to get their thoughts in order, problem-solve and decide next steps, source relevant and reliable legal information, explain complex procedures, complete court forms, and clearly present statements.

At a time when legal support is increasingly limited, we have a vision that no one should have to face court alone.

The role 

Support Through Court is establishing a legal advice clinic for money claim matters under £10,000, for a one-year pilot. Advice will be given to clients across the national service network who have been internally triaged to the clinic.

The role involves day-to day management of the clinic and supervising law students as they facilitate client appointments, conduct research and draft letters of advice. Clients will predominantly be supported remotely with occasional in-person appointments and advice “drop-ins” in the local area. You will train and supervise students to help them gain practical legal skills in a clinic setting, having final sign-off of completed letters of advice/oral advice to ensure clients receive an excellent service.

You will embed the legal advice offering of the clinic into the organisation, increasing and developing referrals from our national service network and supporting staff understanding of referral ability. 

Who we are looking for 

Ambitious, professional, committed and friendly. That describes us. If it also describes you and you have a passion for access to justice, then we’re keen to hear from you.

You will be a qualified solicitor with at least 3 years PQE (ideally 5+) with an active practicing certificate. You will have experience managing students and/or volunteers and a commitment to supporting Litigants in Person. 

We are open to applicants wishing to take the role either on a full-time basis, or on a part-time basis as a job share. Please make it clear in your application whether you are applying for a full-time or part-time role. 

Interviews will take place on Wednesday 8th July. 

At Alzheimer’s Society, we believe no one should face dementia alone. Every conversation, every visit and every small moment of reassurance can make a real difference. We are looking for a warm, thoughtful and organised Dementia Adviser to join our supportive team in North Wales working 35 hours per week on a fixed term contract until March 2027.

You will work closely with people living with dementia and those who care about them, providing ongoing support. You will listen carefully, understand what matters most to each person and offer guidance that helps them feel steadier and more confident as their situation changes.

Your days will be varied and meaningful. You might be visiting someone at home, offering calm reassurance over the phone, or working closely with other professionals to make sure the right support is in place. We operate a triage system for new referrals and you will play your part in making sure people are responded to quickly and thoughtfully. You will manage your own caseload, keeping clear and accurate records, while always seeing the person behind the paperwork.

You will be part of a caring and dynamic local team who share ideas, reflect together and support one another. There will be time to meet as a team and opportunities to keep growing your knowledge of dementia, with your manager and colleagues alongside you.

About you
You will have:

- An understanding of dementia, or a willingness to learn about the experiences of people living with dementia and those who care for them.
- Experience providing information, guidance, advice or emotional support - this could be from health, social care, community, voluntary, customer service or other people focused roles.
- You will be able to listen and communicate, with the ability to build trust and rapport with people from a wide range of backgrounds.
- The ability to manage your workload effectively, with appropriate support and tools, and to balance competing priorities.
- Confidence using IT systems to maintain accurate and confidential records.
- A compassionate, non-judgemental and person-centred approach, with respect for diversity and individual lived experiences.
- The ability to travel independently.
- The confidence and ability to communicate with a wide range of people, adapting your approach to ensure understanding. You will be required to speak publicly at events about dementia, delivering information and signposting people to further resources and networks. 

Please don’t be put off from applying if you don’t meet every single requirement listed. We recognise the value of transferable skills and lived experience, and we’re keen to hear from candidates who can demonstrate potential, capability and a willingness to learn.

Key Responsibilities:

- Build supportive, trusting relationships with people living with dementia and their carers across, recognising and respecting individual needs and circumstances.
- Provide personalised information, advice and emotional support that reflects each person’s culture, background, values and preferences.
- Deliver support through home visits, telephone contact and partnership working other professionals.
- Participate in the triage rota, ensuring new referrals are handled promptly, sensitively and equitably.
- Manage a defined caseload, maintaining accurate, respectful and confidential records.
- Signpost and connect individuals to appropriate local services and community networks, reducing isolation and increasing access to support.
- Work collaboratively within a supportive team environment, contributing to reflective practice and continuous improvement.
- Facilitate and deliver regular peer support groups, creating a safe, inclusive environment where people affected by dementia can share experiences, build connections, and access tailored information and guidance.

Interviews for this role have been provisionally scheduled to take place via Teams w/c 29th June

About Alzheimer's Society

Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.  

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply. 

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.

At Alzheimer’s Society, we believe no one should face dementia alone. Every conversation, every visit and every small moment of reassurance can make a real difference. We are looking for a warm, thoughtful and organised Dementia Adviser to join our supportive team in Bridgend and the wider Cwm Taff Morgannwg area working 21 hours per week on a fixed term contract until 31 March 2027.

You will work closely with people living with dementia and those who care about them, providing ongoing support. You will listen carefully, understand what matters most to each person and offer guidance that helps them feel steadier and more confident as their situation changes.

Your days will be varied and meaningful. You might be visiting someone at home, offering calm reassurance over the phone, or working closely with other professionals to make sure the right support is in place. We operate a triage system for new referrals and you will play your part in making sure people are responded to quickly and thoughtfully. You will manage your own caseload, keeping clear and accurate records, while always seeing the person behind the paperwork.

You will be part of a caring and dynamic local team who share ideas, reflect together and support one another. There will be time to meet as a team and opportunities to keep growing your knowledge of dementia, with your manager and colleagues alongside you.

About you

You will have:

- An understanding of dementia, or a willingness to learn about the experiences of people living with dementia and those who care for them.
- Experience providing information, guidance, advice or emotional support - this could be from health, social care, community, voluntary, customer service or other people focused roles.
- You will be able to listen and communicate, with the ability to build trust and rapport with people from a wide range of backgrounds.
- The ability to manage your workload effectively, with appropriate support and tools, and to balance competing priorities.
- Confidence using IT systems to maintain accurate and confidential records.
- A compassionate, non-judgemental and person-centred approach, with respect for diversity and individual lived experiences.
- A valid driving licence and access to a vehicle. It is an essential requirement of this role that you are able and willing to drive service users to groups and/or appointments.
- The confidence and ability to communicate with a wide range of people, adapting your approach to ensure understanding. You will be required to speak publicly at events about dementia, delivering information and signposting people to further resources and networks. 

Please don’t be put off from applying if you don’t meet every single requirement listed. We recognise the value of transferable skills and lived experience, and we’re keen to hear from candidates who can demonstrate potential, capability and a willingness to learn.
 
Key Responsibilities:

- Build supportive, trusting relationships with people living with dementia and their carers across, recognising and respecting individual needs and circumstances.
- Provide personalised information, advice and emotional support that reflects each person’s culture, background, values and preferences.
- Deliver support through home visits, telephone contact and partnership working other professionals.
- Participate in the triage rota, ensuring new referrals are handled promptly, sensitively and equitably.
- Manage a defined caseload, maintaining accurate, respectful and confidential records.
- Signpost and connect individuals to appropriate local services and community networks, reducing isolation and increasing access to support.
- Work collaboratively within a supportive team environment, contributing to reflective practice and continuous improvement.
- Facilitate and deliver regular peer support groups, creating a safe, inclusive environment where people affected by dementia can share experiences, build connections, and access tailored information and guidance.
- Drive service users to local peer support groups and/or appointments safely and dependably as an essential part of daily duties.

Interviews for this role have been provisionally scheduled to take place via Teams w/c 29th June.

About Alzheimer's Society

Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.  

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.  Please also contact Alzheimer's Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.

Reception Administrator

St Pauls Advice Centre is recruiting a Reception Administrator to provide a professional, welcoming front-of-house service for clients, partners, and visitors.

This is a key operational role. You will be the first point of contact and play a central part in making sure people can access the right help, at the right time, in the right way.

About St Pauls Advice Centre

We work to reduce poverty and inequality by providing free, independent advice on social welfare law.
Our services include debt, benefits, housing, immigration, and related issues.
Demand is high and growing, particularly in communities facing multiple disadvantages.

 The role

You will:

• Welcome clients and visitors in person and by phone.
• Triage enquiries and identify what support is needed.
• Provide clear information and manage expectations about waiting times and processes.
• Handle incoming calls, messages, and post.
• Carry out general administrative tasks to support the wider team.

This role requires calm judgement, good communication, and the ability to manage competing demands in a busy environment.

 What we are looking for

You will have:

• Strong communication and interpersonal skills.
• Good organisational skills and attention to detail.
• The ability to work well both independently and as part of a team.
• A commitment to equality, diversity, and inclusion.
• Fluent spoken and written English.

Desirable:

• A community language such as Somali, Hindi, or Urdu.
• Experience in a reception, customer service, or advice setting.

Pay and conditions

• Salary: £11,680.29 actual salary
  (£27,254 full-time equivalent, NJC point 9)
• Hours: 15 hours per week
  Working days: Monday, Wednesday, and Friday
• Annual leave: 30 days full-time equivalent, pro rata
  Plus 3 additional days between Christmas and New Year
• Pension: 5% employer contribution
• Employer: Living Wage Employer

Working for us:
St Pauls Advice Centre can now be found above the Junction 3 Library in Easton. The building is fully accessible, offers secure bike storage, good transport links and free on street parking.

We are proud to have a diverse workforce and encourage applications from people of all ethnicities, disabilities, faiths, genders, sexual orientations, ages, and lived experiences. We recognise that people may have different access needs, caring responsibilities, cultural commitments, or religious practices that affect their working patterns. We are open to discussing flexible and accessible ways of working wherever possible.

Closing date: Monday 22 June 2026 at 10:00 am
Interviews: Wednesday 1st July 2026

Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life. We believe no one should face financial hardship in later life.

Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working with older people across the UK. 

We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.

We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.

Responsibilities and Person Specification:

This new role is an integral part of the day-to-day delivery of our Advice and Support Service. The service is targeted at older people in or facing financial hardship, and provides information, advice and follow up support relating to a range of issues, including Welfare Benefits, Social Care and Housing. 

As an Adviser (Scottish Housing, Social Care and Welfare Benefits) you will be responsible for providing specialist support to older people, their families and carers through our advice service with their enquiries relating to housing and welfare benefits in Scotland as well as providing generalist level support on a range of issues through our duty service.

You should have in depth, specialist level knowledge of Housing or Welfare Benefits in Scotland (ideally both) as they relate to older people, and experience working within a high-volume advice setting and advice supervision framework. We plan to expand our advice offer in Scotland to cover Social Care, so knowledge in this area would also be beneficial. You should be able to travel within Scotland, including to Glasgow and Edinburgh.

For full details on the role and requirements, please review the job description and person specification.  If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway. 

This role could be worked full-time, 35 hours per week, which you can choose to work over five days or a 9-day fortnight, or part-time on a minimum of 21 hours per week. We are open to the role being either homebased (with occasional travel to London) or hybrid working in London (minimum 4 days per month in the office).

Salary Information:

The salaries below are full-time (35 hours per week) and will be pro-rated if part-time.

London based: £34,493 per year 

Homebased: £31,054 per year 

Location: Homebased or hybrid working in London (minimum 4 days per month in the office). Travel within Scotland, including Glasgow and Edinburg

What it’s like to work at Independent Age:

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week). But if you need a different form of flexibility, we are always happy to talk flexible working. 

You can find out more about what it’s like to work at Independent Age by visiting the Careers page on our website.

Application Process:

To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name. 

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS or Level 1 Disclosure check will be carried out for the successful candidate. 

Closing Date: Monday 15 June, 11:59pm

First Interview Dates: Wednesday 24 and Thursday 25 June, online via Microsoft Teams

Second Interview Dates: Wednesday 1 and Thursday 2 July, online via Microsoft Teams

About the role

Join a charity that’s passionate about safeguarding children and vulnerable adults. If you want your work to have a real-world impact, this is the role for you.

What You’ll Do:

You’ll be part of our Disclosures & Training team, working collaboratively to provide administrative and customer service support. This is a front-line role where you’ll:

• Deliver excellent customer service, offering advice and guidance to callers and managing enquiries via phone, email and post.
• Process disclosure applications accurately, ensuring legal compliance and liasing with the Disclosure and Barring Service or AccessNI.
• Maintain and update customer and membership records using Microsoft Dynamics, resolving queries and discrepancies as needed.
• Support team operations through triage participation, reporting, training, and adherence to GDPR, organisational policies, and health & safety standards.

This role offers a valuable opportunity to apply specialist knowledge alongside practical problem-solving - supporting efficient, compliant, and high-quality disclosure services across thirtyone:eight.

Why You’ll Love Working Here:

• Purpose-driven work: Everything you do helps protect children and vulnerable adults.
• Flexible working options: Balance your life and work with hybrid arrangements.
• Professional growth: Opportunities to learn, innovate, and lead.
• Supportive culture: Join a friendly, collaborative team that values your ideas.

If you enjoy delivering excellent customer service, handling detailed processes, and contributing to work that makes a meaningful difference, we’d love to hear from you.

Main Responsibilities

• Provide advice and guidance to members phoning the Disclosure Service and to give a consistently high level of customer service. 

• Maintain computer records relating to the provision of thirtyone:eight membership and disclosure service

• Participate in an effective and appropriate triage system operated for callers to the training team.

• Processing disclosure application forms ensuring that they meet legal requirements.

Specific Responsibilities

• Deal with incoming post, emails and telephone enquiries relating to the operation of the Disclosure Service.  

• Carefully check information received to ensure completeness, following up any enquiries necessary by post, telephone or e-mail.      

• Check and countersign online disclosure application forms and then forward the application to the Disclosure and Barring Service or AccessNI for processing.  

• Enter details of disclosure applications and members of thirtyone:eight on the database (Microsoft Dynamics). 

• Follow up all queries, discrepancies and other issues as appropriate with client churches/organisations and the Disclosure and Barring Service.  

• Participate in internal and external meetings and training events as required – mostly online but occasionally in-person.  

• Prepare reports and data information as requested.  

• At all times work within the policies and Code of Practice laid down by the Disclosure and Barring Service, thirtyone:eight and UK Data Protection Legislation and GDPR.

• Under the Health & Safety at Work Act and associated guidance, take adequate care for the health and safety of oneself and other persons who may be affected by an individual’s acts or omissions.

• Undertake any other reasonable duty or task in accordance with the objectives of the post.  

Person Specification

A) Essential Personal Characteristics and Qualities:

• Humility - Having a modest view of your own importance.
• Integrity - The quality of being honest and having strong moral principles.
• Openness - Acceptance of, or receptiveness to change or new ideas. 
• Collaborative - Involving two or more parties working together. 
• Solution-focused - Concentration in problem solving or dealing with a difficult situation.
• Learning - Knowledge acquired through study, experience, or being taught.
• Creative - Having good imagination, thinking differently, or having original ideas.
• Fair - Treating people equally without favouritism or discrimination. 
• Committed - Dedicated to a certain course, cause or policy.
• Passionate - Having or showing strong feelings or beliefs. 

B) Essential Experience:

• Experience of processing large volumes of DBS checks.

• A detailed understanding of the legal eligibility for Enhanced DBS checks within a faith setting.

• Broad-based experience of working in an office environment.  

• Experience of dealing with clients/customers over the telephone. 

• Good computer skills (MS Office applications as a minimum).

C) Essential Abilities, Knowledge & Motivation:

These are the skills we regard as essential for the role:

• Significant working knowledge of DBS Eligibility

• Excellent telephone manner

• Excellent written and verbal communication skills

• Ability to be self-motivated and to work with the minimum of supervision

• Ability to identify with and accept the aims of thirtyone:eight as a Christian social work organisation

• Calm, non-judgemental attitude with sensitivity and tact to enable an appropriate initial response to people in need ringing thirtyone:eight

• Meticulous as to detail

• Ability to work to deadlines

• Flexibility and a good team worker

• Ability to deal confidentially with matters of a private and sensitive nature

D) Desirable Skills and Knowledge:

• Experience of working on a database 

• Good typing skills 

• An understanding of the Disclosure and Barring Service 

• An awareness of Christian organisations and church structures

• Experience of using Microsoft Teams