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118

Advice Jobs in Birmingham, West Midlands

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Top job
Forces Employment Charity, Birmingham (On-site)
£22,000 per year Pro rata
An exciting opportunity to join Forces Employment Charity
Posted 1 day ago
Top job
Prince's Trust International, Birmingham (Hybrid)
£36,000 - £41,000 per year (plus £4,000 London weighting if based in London
Posted 5 days ago
Top job
Victim Support, Remote
£29580 - £29930 per annum
Posted 1 day ago
Closing in 5 days
Citizens Advice Birmingham, Birmingham (On-site)
£29,129 per annum (pro-rata for part-time hours or part of year worked)
We have an exciting opportunity to join us in making a difference!
Posted 6 days ago
Closing tomorrow
Citizens Advice Wirral, Remote
£25,734 (pro-rata)
Posted 1 week ago
The Fire Fighters Charity, Remote
£42,445 - £45,000 per year
Can you lead a skilled team of skilled practitioners deliver a person centred, outcome focused assessment led service?
Posted 1 day ago
The Refugee & Migrant Centre, Birmingham (On-site)
£22,500 - £24,000 per year
Posted 3 days ago Quick Apply
PAPYRUS PREVENTION OF YOUNG SUICIDE, Birmingham (On-site)
£34,224 per annum (SCP 29), progressing to £36,869.25 per annum (SCP 32). As a night shift worker, you will receive an additional allowance of £10 per night shift.
Suicide Prevention HOPELINE247 Manager (Night Service)
Posted 1 day ago
Closing in 3 days
Myaware, Remote
£25,000 - £29,000 per year dependant on experience
Posted 2 weeks ago Quick Apply
SeeAbility, Remote
£4,300 - £4,500 per year
knowledge of safeguarding adults legislation & best practice and extensive experience or safeguarding in the public and/or voluntary sector.
Posted 2 days ago Quick Apply
Ashden Sustainable solutions, better lives, Remote
£47,816 to £51,717
The Let’s Go Zero campaign is seeking regional Climate Action Advisors as part of its new climate action advisors project.
Posted 6 days ago
Closing in 4 days
Action Hampshire, Remote
£30,000 - £33,000 per year FTE (pro rata for part-time hours)
Posted 2 weeks ago
Page 1 of 8
Birmingham, West Midlands (On-site) 0.3 miles
£22,000 per year Pro rata
Full-time or part-time (Full Time (35 hours/ week), Part Time(3 days or 21 hours / week), Job Share )
Permanent

Actively Interviewing

This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!

Job description

CST Client Advisor

Role:

As a CST Client Advisor, you will play a pivotal role in assisting clients transitioning from military to civilian life by providing tracking, referral, and job matching services. Working closely with the CST team, you will offer advice and guidance to both clients and employers, utilising ADAPT and the CTP jobs board (RightJob). This role requires a dedicated individual with exceptional communication skills and a passion for supporting others.

Reporting to the CST Team Leader and Support Centre Manager, you will contribute to the efficient operation of our office through your dedication and customer service skills.

This role offers flexible working hours, including options for full-time or part-time (minimum of 3 days or 21 hours) employment, and is open to job share arrangements with a salary of £22,000 pro rata.

Please indicate your preferred working schedule/ hours.

Key Responsibilities:

  • Monitor the progress of clients through telephone and email tracking, adhering to CTP CCMP and relevant working instructions.
  • Refer clients to appropriate resources such as Employment Advisors, Specialist Employment Consultants, or Career Consultants, in alignment with CTP CCMPs.
  • Provide responsive helpdesk support to employers and service leavers requiring assistance with CTP online services.
  • Accurately record all interactions with clients and employers on the CTP ADAPT BMS.
  • Track client outcomes post-discharge and record successful "Settled" outcomes as per CST CCMP.
  • Encourage employers to utilize the Right Job registration and vacancy posting process.
  • Assist in promoting CTP services to service leavers and employers.
  • Provide cover for other team members during absences or holidays.
  • Undertake additional tasks and requests as directed by the CST Team Leader / Support Centre Manager.

Person Specification:

Essential Competencies:

  • NVQ Advice and Guidance (Level 3) or equivalent.
  • Experience in guiding, advising, and supporting individuals.
  • Self-motivated team player dedicated to achieving successful outcomes.
  • Excellent verbal and written communication skills with a personable manner and strong telephone technique.
  • Proficient in IT and keyboard skills.
  • Experience in business administration, including database and customer relation management systems.
  • Strong organizational skills with a proactive approach to achieving goals.

Desirable Competences:

  • Empathy with the challenges faced by Armed Forces personnel in civilian employment.
  • Understanding or interest in the employment market and recruitment.
  • Experience in marketing, promotion, or customer liaison.
  • NVQ Advice and Guidance (Level 4) or higher.

Security Clearance:

  • Successful candidates must undergo Ministry of Defence security clearance, requiring residency in the UK for over 5 years.

Forces Employment Charity is an equal opportunities employer, and values having a diverse workforce. We actively encourage applications from all qualified candidates.

If you meet the criteria and are passionate about supporting service leavers in their transition to civilian employment, we encourage you to apply.

Posted by
Forces Employment Charity View profile Company size Size: 101 - 500
Posted on: 26 April 2024
Closing date: 24 May 2024 at 23:59
Tags: Admin,Advice, Information,Campaigning,IT,Management,Operations