“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham, Bermondsey and Walworth, and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

Money Advice Caseworker

NJC Salary Scale SO1 - £31,455 to £33,290 per annum pro-rata

Full-time

Permanent

We are looking for a full-time debt adviser to provide casework services to our client groups from our three offices in Southwark. You will join our friendly and hard-working team to ensure the ongoing successful delivery of our specialist services. The post is funded through Debt Free London, a London-wide partnership of organisations that provide free debt advice to Londoners who are experiencing or at risk of financial exclusion and debt

You must have:

• Recent and ongoing paid or voluntary experience of managing one’s own caseload of money advice and income maximisation cases.
• Ability to write detailed up to date case notes, letters and reports as required in plain English.
• Ability to manage a challenging caseload, meet targets and prioritise work in the face of competing demands on your time.
• Ability to respond sensitively to clients from a variety of backgrounds who are under pressure and negotiate with third parties in order to minimise conflict.

Closing date: 9.00 am Monday 8 February 2021

Interviews: Friday 12 February 2021

For further information and an application pack please visit our website.

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

The National Deaf Children’s Society is the leading charity dedicated to creating a world without barriers for deaf children and young people.

Advice and Guidance Welfare Benefits Manager

London, Birmingham, Glasgow or Belfast office or home based

£33,134 - £39,218 per annum 

(Glasgow, Birmingham or Belfast office or home based)

£36,517 - £43,279 per annum 

(London office)

35 hours per week

Permanent

We are looking for an exceptional self-starter for this new Welfare Benefits Manager role. 

The post-holder will join our thriving Advice and Guidance department which comprises of Helpline, Advice and Guidance Officers and an Education Appeals team. The teams’ provide information, advice and guidance for deaf children, young people, families, carers and professionals, taking a child centred approach, on a range of subjects including education, communication, social care, discrimination, independence and welfare benefits.

The successful candidate will be responsible for leading the implementation of the department’s ambitions in meeting National Deaf Children’s Society’s strategy, specifically in relation to Welfare benefits.  They will lead the development and delivery of specialist Welfare benefits services and ensure that accessible, good quality welfare benefits related information, advice and guidance is available to our beneficiaries through a variety of channels, largely digital.

The role will include planning and delivering targeted welfare benefits advice and guidance sessions to different audiences using a variety of channels and line manage the Advice and Guidance Appeals Specialist (Benefits), fixed term contract, and oversee their case load.

You will have significant experience of delivering complex advice and guidance in Welfare benefits, to families and young people within the third or public sector, or equivalent (including digitally). You will have excellent in-depth knowledge and understanding of the policy and political context in which services, specifically welfare benefits, operate across the UK. 

You will also have excellent communication and influencing skills, experience of managing partnerships and in designing and delivering accessible training to different audiences, using a range of formats. 

The successful candidate will receive a full induction and training, including deaf awareness and British Sign Language (BSL) along with continuous learning and development opportunities.

To apply for this role you will have to complete an online application and specify how you meet the person specification criteria, as outlined in the job description. To do this, we suggest that you download the job description from our website prior to starting your application.

Currently, the application process works best on desktop / laptop devices. 

The closing date for applications is on Monday, 1 February 2021 at 23:59.

We expect interviews to be held remotely on Thursday 11 February 2021. 

A disclosure check will be sought in relation to the successful applicant for this post. This will be shared with Human Resources and may also be shared with the Safeguarding Manager and the relevant management team. All applicants must also complete a self-disclosure form. 

We strive to provide an accessible recruitment process. If a disability or long term condition makes it difficult for you to complete our application form, please contact us to discuss alternative formats. If you require reasonable adjustments for taking part in the interview, please indicate this in response to the corresponding question in the application form. 

Additional information about the support we offer is on our jobs page. 

We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.

The National Deaf Children’s Society is committed to safeguarding the welfare of children and young adults and expects staff and volunteers to share that commitment. 

We are also committed to promoting work-life balance amongst our staff.

We have an exciting opportunity for a Money Advice Worker to join us based in London. You will join us on a full time, fixed term contract (lasting 12 months) and in return, you will receive a competitive salary of £27,041 per annum plus pension and other benefits.

About the role:

We have recently secured funding to recruit a Money Advice Worker to enable us to deliver this much needed service to our clients. This post sits within our Client Development Team consisting of Employment and Training services, Mentoring, Welfare Rights, Destitution services, Immigration legal services, Private Rented Sector Housing support and the Irish client’s service. The Passage has been delivering Money Advice services to clients since 2004 and has a longstanding relationships with Financial Institutions.

Our Money Advice Worker will assist clients to be better able to manage their finances and to ensure their income is maximised including identifying which benefits they are entitled to and by engaging in therapeutic group work.

Key responsibilities of our Money Advice Worker will include:

- Carrying out client assessments and formulate action plans aimed at maximising their income and minimising their debts
- Together with the Group and Engagement Worker, setting up and running appropriate groups for instance:  Gambling, Budgeting and Money management
- Assisting clients with basic debt advice and help them talk to creditors, debt recovery agencies, fines officials, benefit deduction orders, the child maintenance service and other like bodies
- Assisting clients to open bank accounts and reactivate dormant accounts where appropriate
- Assisting clients to assess their pension entitlements via the BR19 service
- Assisting clients to recover any outstanding assets due to them
- Assisting clients by performing ‘better off calculations’ so that they can tell how much they need to earn or earn and claim in order to make employment economically viable
- Identify with clients when this level of Money Advice is insufficient and refer to appropriate alternative services

Our ideal Money Advice Worker will have the following skills, experience, and knowledge:

Experience

- Experience of delivering money advice on a one to one level
- Experience of working with people who exhibit challenging behavior
- Experience of working with and referring to partner agencies
- Experience of devising and monitoring personalized action plans with clients
- Experience of advocating on behalf of clients. 

Knowledge

- Intermediate level knowledge of the benefit system, particularly ESA, JSA and Universal Credit
- Knowledge about working with monetary addictions like impulse buying and gambling
- Knowledge of the Credit Services Agency, code of practice
- Knowledge of different types of bank accounts particularly, basic bank accounts, jam jar accounts and Post Office Card Accounts
- Knowledge of debt management, particularly Individual Voluntary Agreements and other less formal repayment plans on the market

The Closing date: 1st February 2021 at 10am 

The interview date: 11th February 2021

If you would like to join us in the role of Money Advice Worker, please click ‘apply’ now – we would love to hear from you!

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham, Walworth and Bermondsey and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

Generalist Advice Caseworker

NJC Scale 6 - £29,194 to £30,754 per annum pro rata

Part-time or full-time (minimum 21 hours per week)

Fixed Term to 31 March 2022

We are looking for an experienced Generalist Advice Caseworker to deliver a high quality advice service. You will be required to work across our three offices in Southwark according to operational needs. The role includes providing advice to the public and undertaking casework on social welfare law issues.

To be successful you will need to have:

• Six months recent experience of providing Generalist Advice to the public
• An understanding of the advice needs and issues of the local community in a diverse, inner city area
• To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

For further information and an application pack please visit our website.

Closing date: 9.00 am Monday 1st February 2021

Interviews Wednesday 3rd & Thursday 4th February 2021

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Funded by London Borough of Southwark.

The National Deaf Children’s Society is the leading charity dedicated to creating a world without barriers for deaf children and young people.

Advice and Guidance Helpline Officer

London, Birmingham, Glasgow or Belfast office or home based (UK)

£25,696 - £30,428 (Glasgow, Birmingham or Belfast office or home based)

£28,130 - £32,865 (London office based)

35 hours per week

Maternity cover – approximately 12 months

We are looking for an experienced Helpline Officer to join our thriving team. The Helpline provide a first point of contact for families, carers, young people and professionals, taking a child centred approach in providing information, guidance, signposting and referrals. Working alongside other Advice and Guidance teams and our internal specialists there will be some casework including DLA and PIP claims and appeals, and education plans and complaints.

The Helpline is available Monday-Friday 9am-5pm by phone, text, email, web chat and BSL video relay interpreting.

You will have excellent communication and listening skills and experience of providing accessible rights based information and advice to members of the public. You will have experience of advising on disability related issues, including benefits and education (SEN), via phone, email and other digital channels. The successful candidate will receive a full induction and training, including deaf awareness and British Sign Language (BSL) along with continuous learning and development opportunities.

To apply for this role you will have to complete an online application and specify how you meet the person specification criteria, as outlined in the job description. To do this, we suggest that you download the job description from our website prior to starting your application.

Currently, the application process works best on desktop / laptop devices. 

The closing date for applications is on Monday, 1 February 2021 at 23:59.

We expect interviews to be held remotely on Friday, 12 February 2021. 

A disclosure check will be sought in relation to the successful applicant for this post. This will be shared with Human Resources and may also be shared with the Safeguarding Manager and the relevant management team. All applicants must also complete a self-disclosure form. 

We strive to provide an accessible recruitment process. If a disability or long term condition makes it difficult for you to complete our application form, please contact us to discuss alternative formats. If you require reasonable adjustments for taking part in the interview, please indicate this in response to the corresponding question in the application form. 

Additional information about the support we offer is on our jobs page. 

We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.

The National Deaf Children’s Society is committed to safeguarding the welfare of children and young adults and expects staff and volunteers to share that commitment. 

We are also committed to promoting work-life balance amongst our staff.

To apply please follow the steps in "How to Apply" above.

Hammersmith, Fulham, Ealing & Hounslow Mind provides mental health services in the boroughs. We are looking for an enthusiastic, passionate and hardworking individual to joining our Adult Services Team.

The Role

An opportunity has arisen within with the Ealing Advice Service (EAS) to provide advice, information, and guidance to adults living with a mental health problem.

We’re looking for an experienced Mental Health Advice Caseworker to provide advice and guidance to adults living with mental health problems in the borough of Ealing on practical issues such as welfare benefits, housing, financial issues (including debt), and employment, as well as supporting clients in accessing numerous community services.

The successful candidate will support colleagues on the Ealing Advice Service (EAS) team with enquiries relating to mental health. The Ealing Advice Service (EAS) is a consortium of charity sector organisations, working in partnership to provide advice and guidance to a range of clients with various support needs.

The Mental Health Advice Caseworker will be working from home during the pandemic. However once the pandemic is over, the candidate will be based at the HFEH Mind office in Ealing for approximately three days per week. For the remainder of their time, they will be based across the borough of Ealing at different sites within the community. 

You should have excellent negotiation skills, as well as knowledge of the local area and its population (or a willingness to learn). You must be able to empathise with service users, whilst giving impartial advice in a non-judgmental way. You must be able to demonstrate your effectiveness as an adviser and be comfortable dealing with complex cases with minimum supervision. As the role is focused on providing advice to clients with mental health needs, you should be confident, patient and able to deliver supportive advice in a manner that is easily understood. 

This is a rare opportunity to join a growing and lively charity, where your ideas and contributions will be highly valued and your professional development supported. It is an extremely exciting time to join an organisation with big ambitions to further support those living with mental health problems in West London.
 

This is a fixed term contract for 35 hours per week until 31st March 2023(contract renewal dependent on performance and funding).

Post is subject to an enhanced DBS check

Please apply by sending your completed application form. 

Prospectus is supporting a London-based homeless charity which provides the highest quality support to men and women who find themselves rough sleeping in Westminster. They are currently looking to recruit an Administration & Advice Worker to support the wider team, as well as provide benefits advice to their clients. This role is offered initially on a 6-month fixed term contract, with the possibility of extension.

As their Administration and Advice Worker, you will provide admin support to the wider team of the assessment centre, ensuring their financial accounting and client database systems are kept up to date. Offering direct benefits advice to their clients, you will also be responsible for managing housing benefit claims and general benefit support to ensure their clients are in receipt of financial support, enabling their journey of a life away from the streets.

To be successful in this role, you will have previous experience of the benefits system and maximising housing benefit income, combined with a knowledge and understanding of the varied needs of homeless people and those at acute risk of homelessness. This is a crucial role for the service, and as such you must also be a confident administrator with the ability to engage with varied stakeholders including clients, statutory bodies, colleagues and housing benefit departments.

If you are interested in finding out more information about this new opportunity, please register your interest and submit your CV by clicking 'apply now' below. The position is subject to satisfactory pre-employment checks.

Applications will be reviewed, and interviews scheduled with the client, on an on-going basis.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Advice Officer (Housing)

Permanent

Part Time - 2.5 days a week

Up to £30,000pa pro rata (depending on experience)

Do you want to make a positive impact on people’s lives? Our Advice Service exists to improve opportunities and reduce poverty in London. Working primarily with people who identify as Irish, the service works to empower people using a strengths-based approach. We are looking for a compassionate and enthusiastic individual with experience delivering advice on housing and welfare to join our friendly and dedicated team. 

Working as part of a multi-disciplinary team and with partner agencies to achieve the best outcomes for clients, the Advice Officer will provide advice on housing and welfare benefits as well as advocating with third parties. The role requires good knowledge of the housing and benefits system for people of working age and older people

Since March 2020, our advice service has been delivered remotely, with advisers working from home until further notice in response to government guidance.

ABOUT THE LIC

The London Irish Centre is the Irish Heart of London. Our Mission is to empower and enrich lives through Irish community and culture. For over sixty years, we’ve been proud to provide vital frontline welfare services to multi-generational Irish diaspora in London, whilst instilling positive impact within local communities through education, entertainment and cultural awareness; courtesy of our vibrant venue and home: The London Irish Centre. As a charity, we represent all that is celebrated about Ireland: warm, welcoming, inclusive, diverse, unique, and open to every generation.

The deadline for applications is Monday 1st March 2021, 9am.

The London Irish Centre is a London Living Wage and Equal Opportunities employer.

We actively encourage applications from diverse backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. We encourage BAME and disabled applicants and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce and all opportunities provided by the LIC. Whilst our offices have some barriers to access, we are taking steps to resolve these, and in the meantime continue to encourage interest from applicants who require reasonable adjustments within the workplace.

Staff Benefits

• Free tickets to LIC core cultural programmed events (subject to availability and may not apply to fundraising events and partnership events at external venues)
• 50% discount on LIC education courses (subject to availability)
• 20% staff discount at the LIC shop and 10% staff discount a the LIC bar
• Mindfulness App membership
• Access to an Employee Assistance Programme with Health Assured
• Cycle to Work Scheme
• Tech Scheme
• Team socials and activities

The Age UK Quality and Transformation Team are currently recruiting for a casual (as and when) Quality Programme Assessor to conduct assessments of Information & Advice services as part of the Age UK I&A Quality Programme.

We are looking for a flexible, quality focused individual with sound knowledge of information and advice services for this opportunity. To be considered you must have extensive experience in at least 2 of the following areas of law: welfare benefits, community care or housing.

Salary is £22 per hour, aside from £10 per hour for travel over 2 hours.

About you

* Have knowledge and understanding of good practice in managing and delivering information and advice services.
* You must have extensive and relevant experience in an advice service in at least 2 of the following areas of law: welfare benefits, community care, housing
* Effective communication skills, both interpersonal skills and the ability to write effective reports
* Excellent organisational skills, including the ability to manage your workload and prioritise
* Experienced in maintaining case recording systems and procedures

Currently all work is done remotely using MS Teams. The successful candidate must have the ability to travel to a range of locations in future for assessments and for meetings at the London Office in Tavis House, this may involve overnight stays.

What we offer in return

* Up to 26 days annual leave plus Bank Holidays (pro-rata)
* A fantastic pension (with up to 6% employer contributions)
* Health cash plan
* Annual Season Ticket loan (spread the cost of your commute)
* Cycle to work scheme
* Many more excellent benefits

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

We are seeking a part time Advice Triage Coordinator to help develop our Advice Service to provide initial triage assessments, signposting, and the coordination of an appointment system for vulnerable asylum seekers and refugees.

The post holder will receive telephone and email enquiries and perform initial consultations with asylum seekers and refugees with advice needs. You will be communicating with vulnerable people in a non-judgemental and empathetic manner, identifying the most effective support for callers.

A good understanding of telephone triaging and experience in providing initial advice to vulnerable clients is essential.  Excellent organizational skills and the ability to communicate effectively with people from a diverse range of backgrounds is required.Due to current Government guidance regarding Covid 19, this role may temporarily be home based.  Working hours are negotiable. Please  refer to the application pack attached and note that we will  be reviewing applicants on a rolling basis.

Benefits Advice Lead

We are looking for an exceptional self-starter for a benefits Advice Lead role, to provide specialist benefit advice to advisers and service users.

Our client is a compassionate, dynamic and community-focused charity working to alleviate poverty caused by problem debt and lack of financial capability. If you are passionate about helping people, then this role could be for you. It is much more than just a job - you'll get to see peoples' lives changed and dignity restored!

Internal Job Title: Welfare Benefits Advice Lead

Location: Flexible location, between central London and home based

Salary: £25,000-£33,000 p.a. (FTE) depending on experience

Benefits: 33 days holiday (inclusive of bank holidays), 3-6% pension contribution depending on service

Contract type: Permanent, 3-5 days a week (flexible working options available)

Closing Date: Monday 1st February 2021

About the Role:

As Benefits Advice Lead you will act as a point of expertise in the area of welfare benefits for both our client’s team of advisers and service users. In time, the post holder will also be expected to manage their own cases and lead appointment sessions.

Our client is a faith based charity, their biblically inspired mission is to ‘Restore Dignity and Renew Hope’ to those in the community brought down by poverty and debt. As Benefits Advice Lead you will play your part in bringing this vision to reality, supporting clients through what at times can be emotionally difficult situations, to get back on their feet and realise their full potential.

They are currently looking to expand the support they are able to provide into specialist benefits advice. Whilst they already support many clients with benefit issues already as part of their debt advice work, they require a specialist in this area who will be able to provide support to debt advisers on more complex areas as well as work directly with clients supporting them with benefits casework.

About you:

To be successful in the role of Benefits Advice Lead you will have previous experience in providing welfare and benefits advice, with experience of managing complex cases and supporting people though appeals procedures.

You will also need to bring with you the following transferrable skills and experience:

• Previous experience of debt advice, including as a volunteer
• Experience of problem-solving, with excellent time management skills and the ability to multi-task and prioritise work
• Good IT skills and a strong command of the Microsoft office suite
• A strong ability to show empathy, compassion and patience
• Up to date and wide knowledge in the field of welfare and benefits issues would be advantageous

Above all else our client is looking for an individual who is keen to support and play their part in implementing their vision and be an enthusiastic advocate of the work they do to alleviate poverty. They are a faith based charity and although being a practicing Christian is not an occupational requirement, they are looking for someone that is comfortable with their Christian ethos and champion its core values. If this sounds like you, then apply today with a CV and covering letter explaining how you are a good fit for the role!

Other roles you may have experience of could include: Welfare Advisor, Debt Advisor, Benefits Advisor, Benefit, Debt & Money Advisor, Debt Recovery Advisor, Debt Service Coordinator and Adviser, IVA Advisor, Senior Advisor, Housing Advisor, People Advisor, General Advice Caseworker, Community Coordinator, Community Action Worker, Telephone Advisor, Operations Executive, Caseworker Supervisor, Senior Benefits Manager, Benefits Lead, Social Welfare Adviser, Benefits Specialist, etc.

As part of your application you will be asked to provide an up to date CV, if you are then shortlisted you will also be asked to provide a cover letter that addresses the following points:

• Your motivation for applying for the role
• Why you believe you have the necessary skills
• How you would feel working for a faith based organisation

Location: Islington/Central London
Salary: £46,500 – £52,500 per annum, dependent on experience:
Hours: Full Time (37.5 hours per week)
Contract: Permanent
Vacancy Reference: SWA2995

Closing Date:  8th Feburary 2021 @ 9am
Interview Date:  12th Feburary2021

Solace Women’s Aid is an innovative, exciting, grassroots charity working across London. Our purpose is to bring to an end the harm done through domestic and sexual violence to all survivors, and in particular women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives free from abuse.

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital.  We are looking for friendly and diligent individuals to join our senior management team and help us make a difference.  We are an Investors in People Employer, committed to attracting, retaining and developing excellent people.

About the Role
This is an excellent opportunity to manage and develop Solace’s Therapeutic, Advice and Rape Crisis services. You will lead a diverse team of dedicated managers, working closely with staff teams and the senior managers across the organisation.  We are responsive to the needs of our service users and continuously seeking ways to improve our services.

A key function of the role is to develop and maintain positive working relationships both internally and externally with our VAWG partners and commissioners. 

You will be a member of the wider Senior Management Team within Solace, where you will contribute to the strategic planning of the organisation.

About the Service
The Head of VAWG and Advice Services will have overall management responsibility for our Therapeutic, Advice and Rape Crisis services.

Therapeutic Services: Our 1-1 counselling, group work and specialist holistic therapies help women recover after experiencing traumatic abuse.

Advice: Our Advice service offers specialist short term support to women affected by domestic and sexual violence living in London. 

Rape Crisis: Our North London rape crisis service offers a range of services to women and girls who have experienced any form of sexual violence at any time in their lives.

About You
A solid background in safeguarding and a thorough understanding of trauma informed practices is essential. You will have significant demonstrable experience of managing similar VAWG services across multiple locations.

A strong commitment to understanding intersectionality and ensuring that the voice of the service user is valued and embedded into service provision is essential.

You will have the ability to drive our practices forward, including introducing new ways of working in order to maximise service offer. You will be a strong leader who can manage a variety of complex services and budgets.  You will have strong communication skills and the ability to build strong and effective working relationships with managers and staff.

The ideal candidate will have a strong work ethic, be flexible and have an appetite to learn new skills in a fast-growing charity.

In return, we offer great employee benefits including a generous holiday entitlement and a genuine commitment to learning and development.  We are committed to equality, diversity, and inclusion, recognising black and ethnic minority candidates are under-represented within our organisation at this level. As part of our commitment to improve this, we encourage applications from such groups.

deafPLUS is seeking an Information, Advice and Advocacy Caseworker to provide advice in British Sign Language (BSL) to d/Deaf and hard of hearing people living in the London boroughs of Hackney and Tower Hamlets., enabling them to understand their rights and responsibilities, access what they are entitled to, and help resolve their problems.

If you:

• have great organisational and interpersonal skills
• have experience of giving social welfare advice or similar (in either a paid or unpaid capacity)
• have great communication skills
• have an awareness and understanding of issues affecting d/Deaf and hard of hearing people
• have experience of networking and representing the d/Deaf community

Then you may be the person we are looking for!

• This is a part time position: 34 hours per week
• Salary - £23,088.00 - £26, 109 (pro rata), depending on experience

Closing date for applications: 27th January 2021 at 11.59pm 

Interview – Monday 1st February 2021

How to apply: Please download the attached application pack and apply via this site.

We welcome applications from suitably experienced individuals irrespective of racial origin, age, sex, sexual orientation, marital status, pregnancy and maternity, gender, religion or disability.

The National Deaf Children’s Society is the leading charity dedicated to creating a world without barriers for deaf children and young people.

Advice and Guidance Helpline Officer

London, Birmingham, Glasgow or Belfast office or home based

£25,696 - £30,428 (to be pro-rated)

(Glasgow, Birmingham or Belfast office or home based)

£28,130 - £32,865 (to be pro-rated)

(London office)

18 hours per week

Permanent

We are looking for an experienced part time Helpline Officer to join our thriving team. The Helpline provides a first point of contact for families, carers, young people and professionals, taking a child centred approach in providing information, guidance, signposting and referrals. Working alongside other Advice and Guidance teams and our internal specialists there will be some casework including DLA and PIP claims and appeals, and education plans and complaints.

The Helpline is available Monday-Friday 9am-5pm by phone, text, email, web chat and BSL video relay interpreting. You will work 18 hours over three agreed days. 

You will have excellent communication and listening skills and experience of providing accessible rights based information and advice to members of the public. You will have experience of advising on disability related issues, including benefits and education (SEN), via phone, email and other digital channels. The successful candidate will receive a full induction and training, including deaf awareness and British Sign Language (BSL) along with continuous learning and development opportunities.

To apply for this role you will have to complete an online application and specify how you meet the person specification criteria, as outlined in the job description. To do this, we suggest that you download the job description from our website prior to starting your application.

Currently, the application process works best on desktop / laptop devices. 

The closing date for applications is on Monday, 1 February 2021 at 23:59.

We expect interviews to be held remotely on Friday, 12 February or/ and Monday, 15 February 2021. 

A disclosure check will be sought in relation to the successful applicant for this post. This will be shared with Human Resources and may also be shared with the Safeguarding Manager and the relevant management team. All applicants must also complete a self-disclosure form. 

We strive to provide an accessible recruitment process. If a disability or long term condition makes it difficult for you to complete our application form, please contact us to discuss alternative formats. If you require reasonable adjustments for taking part in the interview, please indicate this in response to the corresponding question in the application form. 

Additional information about the support we offer is on our jobs page. 

We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.

The National Deaf Children’s Society is committed to safeguarding the welfare of children and young adults and expects staff and volunteers to share that commitment. 

We are also committed to promoting work-life balance amongst our staff.