Advice jobs

Main purpose of post
• Meeting and greeting visitors including supporters and patients and
acting as their first point of contact for any queries.
• Dealing with telephone, email and postal enquiries across the
organisation.
• Booking in and logging patients onto the relevant records and databases
to provide accurate data.
• Sending appointment reminder calls/texts/letters to clients as required.
• Co-ordinating the Transport service, including supporting and coordinating
the volunteer drivers.
• Managing the consumables within patient spaces and ordering
replacement stock as and when required.
• Open and close patient spaces and set up the centre spaces for
workshops, support groups and other events.
• Inputting data into relevant systems accurately and in a timely manner.
• Dealing with enquiries from patients, donors, supporters, service providers
and volunteers as required in a timely and effective manner.
• Provide general administrative support to the wider team as required.
• Taking donations in any of the Weston Park Cancer Charity locations.
• Arranging room bookings both internally and externally.
• Ensure that all activities and contacts are managed through Weston
Park Cancer Charity systems and procedures and that data is kept up to
date.
• Attend and contribute to team meetings and 'away days' and be an
active, invested member of our team.
• Drive the charity car when required for charity business.

What you do

We are seeking a highly motivated individual who shares our values to join Weston
Park Cancer Charity’s busy charity team. Our Administrative Assistant will play a vital
part of our Services team and help us to deliver our vision: a better life for those living
with, and beyond, cancer in our region. If you are interested in progressing your
Administrative or Charity career within an organisation which makes a real difference
to the lives of thousands of people, we’d love to hear from you.
About you:
• You are compassionate and show empathy and understanding when dealing
with sensitive situations.
• You will have experience working in public facing roles e.g. reception or
customer service.
• You have excellent communication skills (both written and oral) as you will be
welcoming donors, volunteers, and patients on a daily basis.

• You have exceptional attention to detail for record keeping, data entry and
reporting.
• Able to manage your own workload and priorities to agreed deadlines.
• Adaptable and able to respond in a timely manner to both client and staff
needs or requests.

General Responsibilities
Every employee is required to:
• Adhere to, and comply with, organisational policies, procedures and guidelines
at all times.
• Take all reasonable steps to manage and promote a safe and healthy working
environment which is free from discrimination.
• Comply with the organisational policy on confidentiality, and the General Data
Protection Regulations
• Respect the confidentiality and privacy of donors, guests and staff at all times.
• Maintain a constant awareness of health, welfare and safety issues affecting
colleagues, patients, volunteers, visitors and themselves.
• Participate in personal and organisational training and development and
performance framework meetings.

The above is not an exhaustive list of duties, and you will be expected to perform
different tasks as necessitated by your changing role within the organisation and the
overall business objectives of the organisation. This includes opportunities to cover
annual leave for other Administrative Assistants where possible.

Job description

Job Purpose

To manage and develop the home from hospital settle service in the hospitals that you are responsible for, to support timely and successful patient discharges from hospital and prevent re-admissions.  You will work in collaboration with hospital teams and community teams to lead and manage your team to support the smooth transition from hospital to home for service users.  The service works with people for time limited support (usually up to 6 weeks) to adjust and settle back in their homes, and to prevent readmission into hospital. 

Key Tasks

• Work in partnership with the hospitals and other health and social care professionals to coordinate safe and timely discharges for referred clients.  This involves attending meetings with hospital personnel including Discharge Co-ordinators and Ward Managers to discuss discharges and plan who and how individuals will be supported as appropriate. 
• Manage a team working across two hospitals and ensuring the service is available between the contracted hours.
• Work collaboratively with other agencies providing support services.
• Conduct initial assessments of people referred to the services as necessary.
• Plan and develop person centred interventions to provide short term support for people after hospital discharge.
• Work with GPs as appropriate in identifying and supporting patients to reduce unnecessary hospital admissions.
• Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary admission to hospital.
• Support the hospitals with delayed transfer of care (DTOC).
• Coordinate and monitor the caseload of referrals allocated to team members to ensure a fair and manageable distribution of work.
• Rota planning to ensure staff flexibility and availability, enabling planned rosters that best suit both hospital and patient needs.
• Develop your team which includes; supervision, appraisal, planning of continued professional development opportunities and training needs.
• Conduct regular management audits to ensure a consistent way of working and identify development and training needs in the team or individual.
• Develop and deliver a flexible service that can respond to peaks and troughs in demand.
• Ensure the service is meeting key performance indicators, and identify any concerns e.g. demand for the service exceeding the levels in the contract and taking proactive action to address this.
• Monitor performance of the services against KPIs and produce reports to demonstrate performance.
• Deliver front-line services when needed, e.g. sickness or staff shortages.  This is by exception rather than you regularly doing support work.
• Manage the budget, sign-off expenses, and ensure the project is delivered to budget, liaising with the Finance Department as necessary.
• Support the directorate with generating funding e.g. being actively involved in consultation of possible projects, providing activity data, opportunity spotting, and/or supporting the production of tenders.
• Occasionally provide weekend on call cover for the services you manage, and other hospital settle services provided by AUKEL.

Administration

• Lead on contract reporting, this includes quarterly annual and ad hoc reports
• Carry out annual customer service surveys.
• Maintain electronic records of referrals and interventions to assess service impact, support local improvements, and report on KPIs
• Meet and produce reports as required by the Head of Service.
• Ensure patient records are regularly updated through AUKEL database, and support staff to complete their administration via training etc.
• Work with the Communications team and the Head of Service, market and promote the service.
• Build and circulate a resource pack for the wider AUKEL team to generate referrals between services delivered by the charity.

 Quality

• Be familiar with and implement AUKEL policies and procedures.
• Ensure the service is delivered in accordance with Care Quality Commission principles.
• Ensure a cycle of continuous improvement by taking a “lessons learnt” review approach.
• Ensure that the requirements of the contract specification for the services are met.
• Ensure integration with other AUKEL projects, and service users are referred/sign-posted to appropriate support services available to them.
• Respond to safeguarding or other concerns and take appropriate reporting and management action.
• Lead on recruitment of staff for your team, and support others at AUKEL.

 Liaison

• Represent AUKEL and participate in appropriate external meetings and events and remain aware of local, regional and national issues affecting AUKEL clients.
• Develop external relationships with stakeholders, and build positive connections with health and social care partners
• Attend contract management meetings with commissioners alongside the Head of Hospital and Home Services.

General

• Meet regularly with line manager for support, supervision and appraisal.
• Attend team and staff meetings, (and other meetings) as required.
• Complete any training required to fulfil the post.
• Carry out the duties of the post in accordance with AUKEL’s policies and procedures including Equal Opportunities, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults, Safeguarding, and Care Quality Commission (CQC) guidelines.
• Other duties which are consistent and commensurate with the responsibilities of the post and the needs and development of the Hospital Home and Settle Service.

 Functional Links

• The Home and Settle Manager is line managed by the Head of Hospital and Home Services
• The Home and Settle Manager line manages:
  • Project Officers
  • Discharge and Settle Workers
  • Volunteers
• Close working is required with Age UK East London Finance Team
• Close working with Information, Advice, Advocacy & Befriending Services
• Handyperson services
• Close working with Age UK East London Community Services
• Close working with other take home and settle services across east London

Person Specification

Experience

Essential

• Minimum of 2 years’ experience of people management including line management and team leadership.
• Minimum of 2 years’ experience of delivering services within a health or care setting at a level reflecting the responsibilities of the post.
• Of project recording and reporting to funders.
• Of leading service development and improvement and managing the change process.

Desirable

• Experience of working with older people
• Experience of working within a hospital discharge setting.
• NVQ Level 2 Health & Social Care or Care Certificate

Knowledge & Understanding

Essential

• Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner. 
• Understanding of NHS hospital discharge procedures.
• Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers. 
• Understand of and commitment to equity, diversity, inclusion and dignity

Desirable

• Knowledge and understanding of NHS England legislation regarding Avoiding Unplanned Admission Care Plans.
• Knowledge of project financial budgeting
• Knowledge of CQC fundamental standards
• Understanding of impact on the Mental Capacity Act 2005 & Liberty Protection Safeguards 2020 within the hospital setting

Skills/Attributes

Essential

• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Good planning and organisational skills
• Ability to work calmly under pressure.
• Intermediate IT skills
• Data analysis skills

Desirable

• Ability to speak one or more community languages

Additional Requirements

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
• Flexibility in working hours to meet organisational needs
• The post holder will work with standard Office365 server-based computer system
• Occasional weekend and evening working may be required

Are you passionate about making a difference in people’s lives? Do you thrive in a dynamic, fast-paced environment? Are you ready to take on a role that impacts your community? We are currently seeking an enthusiastic and dedicated Community Development Worker to join our vibrant team in Gloucester!

Join our dynamic advocacy team at Pohwer, dedicated to empowering communities and enhancing service delivery in Gloucester. We are looking for a motivated Community Development Worker who is passionate about making a difference by identifying service gaps and fostering strong networks within the community.

Hours of Work: 1xFull-Time: 37 hours, working between 9am – 5pm Monday – Friday.

Location: Home based with travel around the Gloucester area. 

(Applicants should live in the Gloucester area)

Salary: £25098.00 pro rata per annum

Contract Type: Permanent

Community Development Worker Requirements:

1. Strong communication and time management skills to successfully work remotely.
2. Excellent IT skills, including the use of Microsoft Outlook, Word, and Excel, and the ability to learn software packages such as client management databases.
3. Attention to detail to ensure accurate recording of records and reporting to meet tight deadlines.

Desirable:

1. Previous experience in advocacy, information and advice, or a similar role within health, social care, or the voluntary sector.
2. Demonstrable experience working with vulnerable adults.
3. Working knowledge of public and voluntary organisations.

Benefits:

1. 25 days annual leave + Bank holiday (Rising to 30 days after 5 years’ service) with the option to buy or sell up to 5 days leave + your birthday off as an additional holiday day after 1 years’ service!
2. Discretionary shutdown days at Christmas with up to 4 additional days leave.
3. 1 Community Leave Day per annum.
4. Cash Wellbeing Healthcare Plan which covers Optical/dental/alternative therapy and more!
5. Auto enrolment Pension plan
6. Death in service cover.
7. Bike to work scheme.

Meet the Organisation: Who We Are and What We Do

At POhWER, we are committed to empowering individuals and enabling their voices to be heard. We provide advocacy and information services to support people in making effective decisions about their health and social care. Our team is dedicated to listening, exploring options, and taking action to meet our clients’ best interests.

We provide a full induction, training and equipment including a laptop and mobile phone. It is a contractual requirement that all advocates hold or are working towards an advocacy qualification. The most recognised qualification is the City and Guilds Level 4 Independent Advocacy Practice Qualification (IAP) for practising advocates, previously completed City and Guilds Level 3 National Advocacy Qualification (NAQ). If you do not already hold an NAQ certificate or diploma or IAP qualification or equivalent, the expectation will be that you will gain the City and Guilds IAP qualification following successful completion of probation and pre-enrolment process. POhWER will fully sponsor this and provide a reasonable amount of study time and in return expect advocates to manage their time and complete within 12 months of registration.

Think you are the perfect fit for this Community Development Worker role? Don’t wait! Apply Now with your CV and Cover letter!

Closing Date: 9am, Monday 14th July 2025 (We reserve the right to close this vacancy early)

Interview Date: TBC

An Enhanced DBS check and National Offender Management Service vetting will be conducted for this position.

We’re proud to support our colleagues from the armed forces signing the Armed Forces Covenant in August 2024.

Successful applicants will need to obtain business insurance for their own vehicle.

POhWER is an equal opportunities employer, holder of the Investors in People Silver award, and a member of the MINDFUL EMPLOYER scheme. We are a level 2 Disability confidence scheme employer, and disabled applicants who meet all the essential criteria will be guaranteed an interview.

POhWER is committed to equality, diversity, and inclusion. We encourage applications from all backgrounds, cultures, and abilities, and particularly welcome candidates from groups currently underrepresented in our workforce. Our goal is to foster an inclusive environment where everyone feels valued and empowered to contribute. This includes, but is not limited to, people with disabilities, women, men, Black, Asian and other racially minoritised people, LGBTQ+ who are currently under-represented in our workforce.

To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support people from different backgrounds.

Hybrid Working
Permanent, Full Time, 40 hours per week
Salary: £55,000 per annum

We are looking for a self-motivated and results driven Head of Finance and Administration to join World Horse Welfare in a newly created role reporting to the Director of Finance, IT & Administration, line managing three members of the Finance and Administration team.

In this vital role, you will ensure strong financial controls across all areas of the charity, manage income and expenditure, and lead on statutory accounts preparation, payroll, VAT, pensions, and tax compliance. As a key business partner, you will work closely with budget holders of all levels, providing data and analysis on the performance of charity operations, including the four Visitor Centres, to ensure excellent financial foresight and planning, as well as enabling the senior leadership team to make timely strategic decisions. You’ll also oversee governance responsibilities such as annual statutory filings, insurance, fleet management and reporting on the annual carbon footprint.

We are looking for a qualified accountant who has experience of charity finance at a similar level, an in depth understanding of charity VAT and experience running in-house payroll processes. You will have the ability to explain financial information and produce financial reports for a wide variety of audiences. High level of IT skills particularly around data manipulation and Microsoft Excel is essential. As a line manager to three members of staff, you’ll have previous experience in managing a team in a supportive and effective manner. Experience of a retail environment, familiarity with fundraising methods and regulations, and experience of finance system implementation is highly desirable.

The role is based in Norfolk and is currently a hybrid split of 2 days in our head office in Snetterton and 3 days at home. You may be required to attend events around the UK so the ability to travel occasionally is necessary.

World Horse Welfare takes great pride in being realistic, compassionate and forward-thinking, and you will be expected to share these values.

Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme, death in service of 4 x annual salary and a minimum of 31 days’ holiday (including bank holidays and mandatory shutdown between Christmas and New Year).

World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications from under-represented groups, particularly ethnically diverse communities, LGBTQ+ and disabled people.

Closing date for applications: Wednesday 2nd July 2025

PLEASE NOTE - Applications will be reviewed on a rolling basis. To apply, please send your CV and a well thought through covering letter (in one document please) detailing how you would develop the fundraising function and why your experience aligns with the role. Think of the cover letter as a fundraising approach based on the role spec and sell your skills and the value you will add! The cover letter should be no more than 2 A4 pages

Join our team and help power change in your local community.

Role: Fundraising Officer
Location: Hybrid (home-based with occasional travel to Ely and surrounding areas)
Hours: Full-time 37.5 hours/week
Salary: £27,000–£32,000 (depending on experience)
Contract: : Initial fixed-term 12 months (with potential to extend if targets are achieved)

Do you have a passion for making a difference? Are you a natural communicator, fundraiser, or relationship builder? We want to hear from you.

Ely Foodbank is a small, dynamic charity working to tackle hardship in our local communities. We don’t just provide emergency food—we also help people access financial support, essential non-food items, and advice services through our Hardship Fund.

We’re looking for a proactive and organised Fundraising Officer to help us grow and diversify our income. You’ll work across a range of fundraising activities—grant applications, individual giving, events, digital campaigns, and corporate support—helping us build sustainable funding so we can support more people in need.

Why work with us?
- Flexible hours and hybrid working
- Supportive, purpose-driven team
- Opportunity to shape a new role and make real impact

Job Description

About Ely Foodbank:
Ely Foodbank is committed to supporting people facing hardship in our communities. While we are best known for our emergency food support, we are expanding our work to include financial resilience, advice services, and our Hardship Fund which helps clients with non-food essentials.

As a small, dynamic and growing charity, we are seeking a proactive and creative Fundraising Officer who can help us develop and deliver a diverse and sustainable fundraising strategy.
_______________________________________________________________________________________________

Job Purpose

The Fundraising Officer will lead on generating income from a wide variety of sources, including community fundraising, individual giving, grant applications, events, and corporate partnerships. This role will play a key part in securing the funds needed to support our expanding services and help us meet growing demand.
Key Responsibilities:

Income Generation & Relationship Building
- Develop and deliver creative fundraising initiatives across various income streams (grants, individuals, events, corporates, community groups).
- Research and apply for funding from local trusts, foundations, and statutory sources.
- Build and maintain strong relationships with supporters, funders, local businesses, and community organisations.
- Manage stewardship journeys to retain donors and encourage repeat giving.

- Create supporter journeys that encourage long-term relationships and increased giving.

Event Planning & Campaign Delivery
- Plan and deliver Ely Foodbank-led events and manage supporter involvement.
- Support third-party fundraising activities and provide fundraising toolkits.
- Attend community fairs, school assemblies, and local events to promote fundraising.
- Coordinate annual fundraising campaigns in line with Ely Foodbank’s calendar.

- Coordinate local fundraising events and campaigns including challenge events, seasonal campaigns, and third-party events.
- Provide support and guidance to community fundraisers and volunteers.
- Represent Ely Foodbank at local events, talks, and networking meetings.

Supporter & Community Engagement
- Build partnerships with schools, churches, businesses, and local groups.
- Deliver inspiring presentations and talks about the foodbank’s work.
- Support and recognise volunteers and fundraising champions in the community.
-- Use fundraising platforms (e.g., LocalGiving) to facilitate giving and track results.
- Identify opportunities for digital innovation in fundraising (e.g., QR codes, virtual events).

Administration & Compliance
- Ensure all supporter and donation data is accurately recorded and stored in line with GDPR.
- Track income, provide financial reports, and support gift aid processes.
- Liaise with finance colleagues to ensure proper reconciliation of donations.
- Monitor fundraising KPIs and adapt strategies based on performance insights.

Organisational Contribution
- Collaborate with colleagues across the foodbank to identify funding needs.
- Contribute to the development of the annual fundraising strategy and budgeting.
- Represent Ely Foodbank at local networking and sector events.
- Stay up to date with fundraising trends, regulations, and training opportunities.

Digital Fundraising & Communications
- Create engaging fundraising content for email, website, and social media to drive online donations.
- Use tools such as JustGiving, Localgiving or other digital platforms to facilitate giving.
- Collaborate with CEO and colleagues to promote campaigns and celebrate supporter impact.

Monitoring, Reporting & Administration
- Maintain accurate records of donors, supporters, and income using CRM software (Monday).
- Monitor KPIs and report on fundraising progress to the CEO and Board.
- Ensure all fundraising activities are compliant with regulations and best practice (e.g. GDPR, Fundraising Code of Practice).

Person Specification:

Essential Skills & Experience

- Demonstrable experience of fundraising or relevant transferable skills.
- Excellent written and verbal communication skills.
- Strong organisational and project management skills.
- Proven ability to build relationships with donors, supporters, and external partners.
- Confident with digital tools including social media and CRM systems.
- Self-motivated, proactive, and collaborative.
- Alignment with Ely Foodbank’s mission and values.

Desirable Skills & Experience

- Experience with corporate, trust and grant fundraising.
- Experience in community fundraising or donor engagement.
- Knowledge of fundraising compliance and GDPR.
- Familiarity with CRM databases and digital platforms.
- Driving licence and access to a car.

Trauma Treatment International (TTI) is a registered charity in the UK. Our focus and expertise is in providing evidence-based psychological treatment and support to victims of collective violence around the world. As well as providing treatment for victims directly, we work with organisations and communities to manage, mitigate and prevent trauma. 

This is a highly rewarding role and an exciting opportunity to join and lead our small, yet experienced and impactful team. The role offers the platform to work creatively and flexibly internationally, network with fantastic organisations and help to influence, shape and sustain TTI’s strategy and activities in this pivotal time in the organisation’s development.

Description

 Key Areas of  Responsibility

Clinical strategy and plans for growth

• Have responsibility for the strategic development of TTI’s clinical team, clinical delivery and clinical outcomes, to meet TTI’s ambitious and transformational Strategy 2025-2030.
• Provide clinical leadership to the development of TTI’s strategic vision and annual delivery planning, models of service delivery, standards and clinical governance.
• Support and enable partners, service users and especially those with lived experience to inform TTI’s clinical service design, delivery and evaluation and to engage in communications and research activities in a way that is psychologically safe and follows principles of trauma-informed practice.
• Manage TTI’s clinical capacity and skills, and oversee the growth and development of the team, including recruiting, supervising and managing workload/ assignment of internal staff, associates and external multi-disciplinary team to ensure the organisation’s ability to meet service demand.
• Develop and implement strategies to actively promote diversity in the clinical team and champion culturally sensitive approaches to trauma treatment through research, partnerships and new projects.
• Liaise directly and regularly with TTI’s Trustee with responsibility for clinical oversight, and provide regular reports to the Board of Trustees to support strategic decision-making and risk oversight.
• Oversee the smooth running and effectiveness of specialist clinical advisory groups (clinical advisory groups, research advisory groups and project advisory groups) for TTI that meet the strategic requirements of the organisation and build the evidence base, engage experts and build the reputation and scope of TTI’s work with professionals, networks and sectors in the UK and internationally.
• Take a lead in developing clinical research opportunities, identify opportunities to develop Quality Improvement Projects and disseminate learning internally and externally in collaboration with the communications team.
• Build relationships with Clinical Leads in organisations with shared aims, to build TTI’s relationships and opportunities for partnership and project working.
• Lead the design of internal wellbeing policies and activities and embed trauma-informed knowledge and skills across the organisation, including with clinical and non-clinical staff and trustees.

Delivery of Clinical Services

• Drive TTI’s clinical delivery, in line with TTI’s overarching strategic objectives, including setting long-term and annual objectives and KPIs, within the context of clinical evidence- based best practice, trauma informed principles, participation of those with lived experience and budgetary, donor and risk-management requirements.
• Oversee the development and implementation of TTI’s clinical treatment pathways for survivors of torture, trafficking, slavery and violent conflict or those affected by vicarious trauma or burnout through their work in human rights, including:
  • up to date and evidence based clinical pathways for the main clinical presentations we see at TTI
  • robust assessment, formulation, treatment and ending processes
  •  robust partnership agreements with organisations referring people to TTI for clinical treatment.
• Develop and refine TTI’s clinical services in response to community needs and local/global events, in line with TTI’s strategy, including for working in international communities affected by violent conflict.
• Maintain an appropriate clinical caseload.
• Deliver services to TTI’s organisational clients, (including organisational reviews, trauma training, 1:1 professional consultations, critical incident support), especially to pilot, test and quality control these aspects of TTI’s delivery.
• Support gaps in clinical team capacity as required to ensure smooth running of delivery and excellence of service to our individual and organisational clients.
• Support internal processes led by the fundraising team to design new projects and develop grant applications in order to grow the reach and impact of TTI’s work.
• Support the development of international projects and partnerships and oversee the safe delivery of international work, whether in person or online, in collaboration with the Projects and Partnerships Lead.
• Attend conferences and networks of psychologists in order to learn and embed TTI’s clinical reputation and access to learning and dissemination.

Quality Assurance and Evaluation

• Deliver an evidence-based and continuous evaluation culture and promote internal reflection and learning.
• Maintain and further develop a robust framework for quality assurance and evaluation of TTI’s clinical activities, including engagement of clients, service users and those with lived experience.
• Oversee the consistent use of evidence based clinical measures and ensure robust processes to monitor, evaluate, learn and report on the quality and impact of TTI’s clinical activities and outcomes.
• Support the transition of TTI’s clinical team and associates onto client management software,  with a focus on good data, confidentiality and consistency of adoption.
• Ensure that all systems and processes for storing, managing and reporting on clinical/client data provide robust confidentiality, security and meet TTI’s policies and legal frameworks including Data Protection Act 1998, Caldicott principles.
• Provide regular, timely and accurate data on TTI’s clinical activities and outcomes, to contribute to reports for donors, communications campaigns and annual impact reports and as required throughout the calendar year.
• Provide quarterly performance reports to the CEO and Clinical Trustee on clinical performance, based on clinical data and input from the clinical team and attend Board meetings as requested to report on clinical delivery.
• Oversee TTI’s processes for gathering and responding to feedback from clients and service users, and manage formal and informal complaints relating to the delivery of clinical delivery with the CEO.

Clinical Risk and Safeguarding

• Hold delegated authority from the Board for TTI’s clinical risk management, including engagement in TTI’s Risk-Management Sub-Committee, driving implementation of risk-management and mitigation actions relating to clinical delivery and leading TTI’s monthly internal QSP meetings.
• Feed into internal annual policy review processes, as they relate to clinical delivery, risk management and compliance with clinical duties and trauma-informed practice.
• Be the Safeguarding Lead for TTI, escalating to the Senior Safeguarding Leads as required and ensure processes are in place to meet TTI’s Safeguarding Policy and procedures within the clinical team and associates.

People Management

• Line manage and supervise senior clinical staff and provide support in their duties to manage and supervise their direct reports.
• Notice and respond appropriately to any performance management issues.
• Organise CPD opportunities for internal staff and associates. Oversee the Head of Treatment Services in delivering peer support for internal staff and associates. Update staff of any relevant changes in professional guidance.  
• Support the wellbeing of the clinical team and embed a culture of self-care, trauma-informed practice and delivery excellence.
• Take up monthly external supervision provided by TTI.
• Identify skills gaps and strategies to fill these across the clinical function, within budgetary constraints and maximising access to and sharing of internal knowledge and expertise.
• Maintain up to date knowledge of requirements, guidelines and best practice from clinical governing bodies.

General

• Provide clinical input into communications materials and content in line with TTI’s Communications Strategy as required by the communications and marketing teams.
• Compliance with organisational policies and practices, and attendance at mandatory training.
• Any other appropriate duties as required by the organisation.

Personal Specification

 Essential Criteria

• HCPC registered psychologist who has completed Post Graduate doctoral level training in counselling or clinical psychology.
• Minimum 5 years post registration experience working within mental health services.
• Managerial and leadership experience
• Clinical experience across the life span of individuals
• Up to date knowledge and experience of working with clients with PTSD, complex PTSD, survivors of human rights abuses, such as torture, and/or war related trauma and/or asylum seekers.
• Training in at least two UK NICE guidelines evidence based treatment for PTSD.
• Significant experience of psychological assessment and treatment of clients across a range of settings (could include one or more of NHS, voluntary sector, international humanitarian, community-based, inpatient, field hospital, disaster response etc).
• Experience of developing and delivering training online and in person.
• Knowledge of risk management, safeguarding
• An understanding of the complexities of experience of those surviving torture, trafficking and slavery, persecution and violent conflict
• Understanding of workforce exposure to trauma or traumatic material and experience in staff support
• Evidence of post qualification development
• Training and supervisory experience
• Project management experience
• Ability to manage, motivate, support, develop and lead an online team and promote safe remote working
• A degree of financial awareness with an appreciation of the need to balance the provision of quality care against a budget
• Knowledge of appropriate standards and external regulatory bodies, such as the Care Quality Commission.

Desirable Criteria

• Experience of crisis response work
• Knowledge of languages or cultures of those we seek to support
• Lived experience of the issues reflected in TTI’s mission and aims
• Working knowledge of relevant Mental Health, Asylum, Employment and Health & Safety Legislation (e.g. Human Rights Act 1998, Immigration and Asylum Act 1999, Mental Health Act 1983 and Mental Incapacity Act 2005) 
• Experience of working in the charity sector or international development sector in the UK or internationally
• Experience in facilitating critical incident response sessions and reflective practice

Qualifications

• Doctorate in Clinical Psychology (DClinPsy)
• Doctorate in Counselling Psychology (DPsyc)

WHAT WE CAN OFFER YOU:

• 33 days annual leave, pro rata to reflect contractual hours (including bank holidays and 3 mandatory days over the Christmas period)
• 3% Employer Pension contribution
• Commitment to staff wellbeing as a trauma informed organisation
• Commitment to personal and professional development
• Flexible working to fit your personal circumstances
• Opportunity to lead the organisation’s clinical development and make your mark as the organisation grows

People Operations Advisor

Hybrid working

Office work based in London, Putney SW15

Salary: Up to £ 40,000 per annum depending on experience

Permanent Contract

37,5 hours a week

We currently have an exciting opportunity for a People Advisor ideally from a charity non for profit background to join our People Operations team working closely with service managers to contribute and help create an inspiring place to work through effective HR solutions, best practise and interventions. To provide a high performing service and oversee the employee life cycle of our people throughout their journey at St Christopher’s. 

About Us

Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.

St Christopher's is a leading charity for children and young people and we are proud of our history for providing fostering, children's homes and a range of innovative leaving care services across the UK & Isle of Man. We have a passionate commitment to our young people, placing them at the centre of everything we do.  We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.

We are an equal opportunity employer and keen to develop an inclusive workforce were people feel they belong. We hope to attract application from under- represented groups including people from different cultures, nationalities, socio economic backgrounds, ages, disabilities, religion, faith, sex, orientation, child care responsibilities and with gender diverse identities.

Key aspects of the job will be: 

· Deal with any performance, conduct, grievance issues, redeployment, redundancies or appeals in a legally compliant and professional way.

· Lead responsibility for keeping people related records up to date, complete and accurate.

· Working closely with managers to ensure effective performance conversations are documented at probation, promotion, flexible working and the appraisal process.

· Preparing input data for outsourced payroll regarding salary variations, changes, sickness and rota schedules by agreed monthly deadline.

· To co-ordinate annual salary review process, evaluate jobs and benchmark salaries, wherever appropriate.

· Co-ordination and monitoring of bi-annual employee survey.

· Working with the Communication Manager supporting effective staff engagement

  The ideal candidate: 

· Sound HR generalist with a predominate lead on employee relation cases.

• ER Advisory experience, a good working knowledge of theory, legislation, and best practice.

· Hold a L5 CIPD qualification or qualified by substantial experience in a role within an organisation of a similar size.

· Full employee relations experience including complex disciplinary, grievance and employment tribunals administration.

· Experience in three or more of the following: pay and benefits, absence management, restructures, TUPE and/or HR policy development.

· Can quickly establish credibility and respect and build strong working relationships with a diverse group of people.

• Excellent organisational skills and ability to manage multiple HR related activities.
• Excellent computer literacy and sound knowledge of HR databases.
• Excellent drafting skills, attention to detail with clear concise use of written English.
• Strong phone, email and in person communication skills.

The role will appeal to a creative self- starter with positive high energy levels, enthusiasm and a real can do attitude, looking for greater autonomy and a sense of ownership. If you’re ready for the challenge and think you have the skills to drive St Christopher’s forward we would love to hear from you.

In return we offer:

· Up to £ 40,000 per annum depending on experience.

· A friendly working environment, a fun, open and honest culture.

· 25 days holiday rising to 27 days after 3 years’ service with the opportunity to buy extra leave, plus Bank Holidays, pro-rata.

· Contributory pension scheme, Enhanced Maternity and Company Sick Scheme.

· BUPA Employee Assistance Programme, offering counselling, financial advice and legal support.

· Interest-free season ticket loan, cycle to work scheme.

· Discount shopping scheme at hundreds of retailers across the UK.

· Discretionary Funded Training Programs.

· Employee Awards based on performance and length of service. 

Recruitment Process

At St Christopher’s we are committed to the safeguarding of all children and young people in our care. During the recruitment process you will be expected to complete an online application form to ensure we capture essential information to meet legislation, best practice and vetting requirements. 

Your online application must include a supporting statement addressing the criteria stated in the Person Specification. For the full Job Description and Person Specification please visit our website.

Please note that it is against the law to apply for work with Children/Young People if you are barred from working in Regulated Activity and if your name is added to a Children Barred List.

All shortlisted candidates invited to interview will be asked to submit a Self-Declaration and Disclosure form which will need to be returned prior to an interview being booked.

For more information or assistance during the application process, please visit our website. 

 Closing Date:  We will be assessing candidates and arranging interviews as applications come in so please apply as soon as possible.

The Rainy Day Trust is seeking a Chief Executive Officer to lead our small but mighty charity as we enter an exciting new strategic planning cycle. If you’re an enthusiastic, dynamic leader ready to roll up your sleeves and drive real change for those who’ve worked in the home-improvement sector, this is your opportunity to steer an 182-year-old charity into its next decade.

About Us
The Rainy Day Trust provides practical, financial and emotional support to people who work - or have worked - in the home-improvement and enhancement industries (builders’ merchants, DIY, garden centres, tradespeople and related sectors). We deliver grants, debt relief, apprenticeship funding, fuel-poverty assistance, legal advice, counselling and e-learning, partnering with industry peers to tackle poverty through both direct intervention and prevention. We pride ourselves on punching above our weight to ensure every beneficiary lives with dignity.

The Role
As CEO, you will work in partnership with the Board to finalise and own our new five-year business plan, ensuring its successful delivery. You’ll combine strategic vision with hands-on leadership. overseeing service delivery, fundraising, financial stewardship and regulatory compliance, while modelling our core values of transparency, fairness, energy, inclusivity and compassion.

Key Responsibilities

• Strategic Leadership: Co-create, implement and evaluate the new five-year strategy, business plan and budgets.
• Operational Management: Lead a small core team and manage partner relationships (e.g. Maximus for casework). Ensure high-quality, cost-effective service delivery and robust risk controls.
• Income Generation: Devise and deliver a diversified fundraising strategy (corporate partnerships, events, digital campaigns) to secure financial stability in a demanding climate.
• Governance & Compliance: Act as Nominated Individual to the Charity Commission; support the Board in trustee recruitment, training and governance best practice.
• External Relations: Serve as chief spokesperson; build and sustain partnerships across the home-improvement sector to raise awareness and influence.
• Culture & Values: Foster an organisational culture of learning, innovation, professionalism and integrity that reflects our values at every level.

Key Details

• Job Title: Chief Executive Officer
• Salary: circa £70,000 per annum
• Contract: Permanent, full-time (evenings and occasional weekends; UK travel required)
• Location: Head office in Bromsgrove, Worcestershire, with travel across the UK

Person Specification

Essential

• Graduate or equivalent vocational qualification.
• At least 10 years’ senior-management experience in a comparable organisation (charity, social enterprise or commercial).
• Proven track record of income generation across varied channels.
• Experience of strategic planning, budget management and regulatory compliance (Charity Commission, SORP).
• Strong leadership skills: able to inspire small teams and foster collaborative partnerships.
• Excellent communicator, both orally and in writing; adept at presenting complex issues succinctly.
• Financially literate: able to interpret spreadsheets, set forecasts and manage risk.

Desirable

• Experience in the home-improvement, construction or retail sectors.
• Familiarity with mental-health or preventative-welfare work.
• Background in formal collaborations/joint ventures.

Attributes

• Values-driven, demonstrating integrity, empathy and inclusivity.
• Strategic thinker with a results-oriented, commercial mindset.
• Resilient under pressure, well organised and adaptable to changing priorities.
• Curious and innovative: open to new ideas and continuous learning.

If you would like to receive an Information Pack for this role with details on how to apply, please send an expression of interest and (optional but appreciated) a CV or professional profile in confidence to our consultant, Jenny Hills via the apply button. For an informal and confidential conversation about this position, please contact Jenny at the above address with suitable times to speak.

Closing date for applications: 9am, Monday 30th June 2025

As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Your new company
As part of the work to support the integration of a leading University in London, the postholder will work closely with the HR Policy & Projects Manager in the review, development, and implementation of a new HR policy framework. This will include identifying gaps in existing policy provisions and contributing to and leading on the development and delivery of effective solutions. The postholder will also take a role in feedback processes with key stakeholders, including formal consultation with the recognised Trade Unions, and developing and implementing effective communication strategies.

Main Duties and Responsibilities

* Keep abreast of pending legislative and regulatory changes, case law, and developments, and other good practice HR initiatives, to inform the development of new or revised HR Policies, Procedures, and other resources, and HR practices.

* Undertake background research and prepare reports, briefing papers, etc. for the development of people management strategies, policies, procedures, contracts, terms and conditions of service, ensuring that the University's HR policy resources remain fit for purpose.

* Draft new and/or updated documents (policies, procedures, guidance, and related resources) to reflect legislative and regulatory changes and HR best practice.

* In liaison with the HR Policy & Projects Manager and Head of Employee Relations & Policy Development, engage and consult with trade unions, Staff Networks, and other stakeholders in the development of people management strategies, policies, procedures, and good practice.

* Engage positively with HR colleagues and departmental staff from across the institution, to determine processes for the effective implementation of new or amended strategies and policies. This may include consideration of system and process implications and appropriate communication strategies.

* Provide high-quality, technical advice, guidance, and professional support to HR Directorate colleagues and others on employment policy and practice.

* Become a source of expert knowledge in relevant areas, such as clinical academics/ contractual arrangements.

* In liaison with the HR Policy & Projects Manager, the Marketing & External Relations Team, and other stakeholders (as appropriate), prepare communication plans, and develop manager and staff communications relating to policy, procedure, and related updates.

* Design and implement/deliver a variety of support mechanisms (e.g., training resources and guides, website resources) to maximise support available to the HR Team, staff, and managers on the application of employment law and HR best practice.

* In collaboration with colleagues in the Employee Relations & Policy Team, analyse trends from employee relations casework and employment case law to identify areas of potential risk, and make recommendations for policy changes, updates, or training requirements.

* Advise on and positively encourage the application of best practice in employment matters with regard to equality, diversity, and inclusion.

* (Where appropriate) Undertake Equality Impact Assessments on new/revised HR Policies, Procedures, and related resources to identify and understand the likely equality impact(s) of the activity, policy, or process, etc., and associated actions.

* Support the development, communication, and implementation of HR projects and activities in support of the University's strategy.

* Contribute to the professional development of the Employee Relations & Policy Team, and wider Directorate, through your functional expertise.

* Co-ordinate responses to surveys, e.g. sector benchmarking.

* Participate in HR, University, and HEI working groups as required

What you'll need to succeed
To succeed in this role, you need a strong foundation in HR policy development, employment law, and best practices. Exceptional analytical skills and attention to detail will enable you to identify gaps in policies and propose effective solutions. Stakeholder engagement is crucial, requiring excellent communication and negotiation skills to collaborate with trade unions, staff networks, and HR colleagues. You should be adept at translating complex legislation into clear, actionable policies while ensuring compliance with regulatory changes. A proactive mindset, problem-solving abilities, and a commitment to equality, diversity, and inclusion will be essential for driving impactful HR initiatives. Additionally, the ability to manage multiple projects, conduct research, and provide expert advice will make you a valuable contributor to the broader HR strategy. Adaptability and strategic thinking are key to ensuring policies remain fit for purpose in an evolving institutional landscape.

What you'll get in return
Flexible working options available.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We are recruiting for a interim HR Manager for a amazing children's hospice . You be covering for sickness so the role will be 2 to 3 months. They are happy with part time or full time and you be covering and delivering of proactive and effective employee relations and HR compliance. Must be able to start Immediately

Hybrid working 2 days from home, for the interim cover they are open to part time 20 hours or full time .

The Role
Lead on employee relations issues including disciplinary, grievance, performance management, sickness absence, and conflict resolution, ensuring consistent and fair outcomes.
Provide timely and accurate ER advice to managers and staff, ensuring alignment with employment law, internal policies, and organisational culture.
Maintain accurate case records and documentation for all ER matters to support legal
Coach and support line managers in handling complex people management issues with confidence and consistency.
Build trusted relationships with staff and managers to identify and resolve potential employee concerns early.
Liaise with legal advisors when needed, ensuring cases are handled within legal frameworks and risks are minimised.
Lead or assist in the regular review and updating of HR policies, procedures, and employee handbooks to reflect legislative changes and organisational needs.
Support managers in the consistent application of HR policies, identifying areas for improvement or clarification.

The Candidate
CIPD Level 7 qualified (or working towards) or compensating work experience.
Extensive experience managing employee relations cases including disciplinary, grievance, and performance matters.
Strong working knowledge of UK employment law and HR best practice.
Line Management experience.
Experience advising managers on complex ER matters and managing sensitive conversations.
Knowledge of policies and procedures relevant to ER, including sickness absence management.
Understanding of the GDPR, DBS and NMC compliance requirements.
Competence with payroll systems, and Microsoft Dffice tools.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Are you looking for a rewarding challenge?

Then join our experienced team supporting children and young people who have caring responsibilities for someone in their family due to disability, long-term illness, mental health, or drug or alcohol misuse. 

In this role, you will manage an existing caseload and new referrals, meeting with families and Young Carers to complete statutory assessments and create action plans. You‘ll provide support for Young Carers to reduce the impact of their caring role and improve their resilience, educational chances and wellbeing, through signposting to local services, in-school support, one-to-one sessions, and workshops.

There will be opportunities to work closely with schools, Children’s Services and other agencies to raise awareness, identify hidden Young Carers, and ensure Young Carer needs are understood and acted on.

We have 2 roles available:

• Tunbridge Wells & Maidstone- 37.5 hours, Monday to Friday, permanent, car driver required
• Southwark- 22.5 hours, ideally working Tuesday, Wednesday, and Thursday, 9 months fixed-term with a potential 3 month extension.

You will need to be confident, approachable and self-motivated, with the ability to quickly establish rapport with children and young people. Applicants should have relevant experience of working or volunteering in education, health or social care, or be looking to start a career working with children or young people.

Make a difference now and for the future.

We offer our employees:

· Inclusive values-based environment

· Competitive remuneration package

· Workplace pension scheme

· Generous annual leave entitlement plus bank holidays

· Opportunities for hybrid working

· Benenden Health Care

· Death in Service Benefit

· Cycle to Work Scheme

· Employee Supported Volunteering scheme

· Development opportunities

· and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note, outlining your current salary, or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers.

We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

Brief role description:

The Director of Resources will ensure that the organisation has appropriate resources in place to deliver services to the charity’s various teams and will monitor/control that delivery. This role will help develop new opportunities, shared standards, services and best practices to improve efficiency and effectiveness, including the use of technology. It also focuses on strategic planning, resource management and risk oversight to support the smooth and effective operation of the organisation. The Director of Resources will be a member of the senior management team and will play a vital senior role in contributing to the overall leadership of FEC.

​Interested? Want to know more about the Charity? Please check the Charity website.

Eager to know more the role? Have a look at the Job Description attached.

​What’s in it for you? Check out the Benefits sheet attached.

Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date Monday 30 June 2025

​Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. ​If you are an internal applicant, please ensure you have made The People Team aware before applying.

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.

​We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process

#LI-DNI

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Every day, the TSA’s small support and information team make a real difference to people affected by the rare genetic condition Tuberous Sclerosis Complex (TSC) and their loved ones. In this vital role, you will help to maintain our high support standards at the TSA, including through operating on the TSA Support Line, developing content for a wide range of platforms and needs, and occasionally attending virtual and in-person TSA events.

You'll be part of a flexible, passionate, welcoming and wholly home-based team, who know they improve the world every single day. The role includes (pro-rata) 25 days annual leave plus 8 bank holidays and the working days that fall between Christmas Day and New Year.

On the TSA Support Line, you will provide support and information regarding TSC via telephone, email and webchat. You will offer an informed, non-judgemental and empathetic listening ear to individuals and families at every step of their journey. The type of enquiries we receive are wide ranging, covering matters such as health, social care and education. You will also engage with professionals supporting people with the condition.

You will have a key role in researching, developing, and updating information across our various platforms including (but not limited to) content for our website, social media, support line materials, leaflets, e-newsletter and our community magazine. The primary audience of the materials will be the TSC community. Materials used by NHS clinics and clinicians are also developed by us, which you will have a central part in developing.

You will help to ensure that our internal processes are effective, and the information that we provide to the TSC community is timely, up-to-date, and relevant.

You will attend TSA events (virtually and in-person) to market the TSA Support Line services, participate in sessions and assist in support-related issues.

We are a small but very impactful charity, where roles are wide-reaching. Although this role is focused on support and information services, the successful candidate should also expect to get involved with projects from other TSA teams including communications, research and fundraising.

Responsibilities

1. TSA Support Line

1.1 Through the TSA Support Line, you will provide information and support to individuals living with TSC, their families and professionals by telephone, email and webchat, ensuring that:

• All enquiries received through the TSA Support Line receive a response based on high quality, up-to-date and evidence-based information.
• You log, triage and respond to enquiries received by telephone, email, post and webchat in line with agreed timelines, policies and procedures.
• You direct non-support related enquiries to appropriate TSA staff, taking messages where necessary.
• You are sensitive and responsive to the needs of the individuals living with TSC, family members and health, social care and education professionals using the TSA Support Line.
• You provide time-limited, structured support through formal case management processes for a small number of individuals and families who are most vulnerable and who need regular help and support. This includes individuals with learning disabilities, autism and complex needs, and families who face a wide range of challenges accessing health, social care and education services for their loved ones.
• You collect and accurately record data enabling the TSA to monitor and evaluate the performance of the TSA Support Line, including usage data (such as number and length of calls), qualitative information (feedback from service users) and data collected in conversation (such as logging broad categories of issues that service users are facing).
• You support individuals and families who wish to apply for financial support from the TSA Support Fund, helping them to complete the relevant application forms, ensuring that they supply documentary evidence, and logging their application appropriately for audit and compliance.
• Your support demonstrates best practice and complies with the law on safeguarding (making sure we are working appropriately with vulnerable adults and children) and data protection (making sure that we are handling all sensitive data appropriately).
• You proactively engage with regular reflective practice and supervision to safeguard your own health and wellbeing and support individual and team learning. This will include individual supervision through regular 1-2-1s with your line manager and team supervision through weekly calls for all those working on the support line.
• You will contribute your expert insight into the challenges and issues that the TSC community are facing to help colleagues across the organisation develop information materials, online resources and event agendas for communications channels including the TSA’s community magazine ('Scan'), our website, social media and events.
• You will ensure that internal processes for recording TSA Support Line enquiries, and signposting information on the support line, are maintained to a high standard and kept up to date.

1.2 You will play a key role in the TSA’s safeguarding as part of your work on the TSA Support Line and in supporting other members of staff with any questions that they have.

1.3 You will ensure confidentiality in the provision of the TSA Support Line, managing conversations and relationships tactfully and diplomatically with members of our small community who may also interact regularly with the charity at face-to-face and virtual events and through our social media channels. 

1.4 You will work closely with colleagues from across the TSA to ensure that our support and information services are joined-up with and informed by other services offered by the TSA more broadly across our website, social media channels, Scan and face-to-face and virtual events.

1.5 You will help to ensure that the TSA Support Line demonstrates best practice in the provision of support and information. You will work with the Joint Chief Executive and Support and Information Manager to develop proposals to develop and market the service that are joined-up with the support provided across our website, social media channels, Scan and face-to-face and virtual events.

2 Support, information and signposting

2.1 Ensure that high quality, up-to-date and evidence-based information is available to individuals and families living with TSC, and the professionals that support them. Regularly review, draft and develop new materials to support people affected by the condition.

2.2 Work with the Joint Chief Executive and Support and Information Manager to develop appropriate and consistent information to signpost TSA Support Line service users to external partner organisations that can provide specialist support for specific aspects of TSC (such as autism or mental health issues) and living with TSC (such as finding a job or facing bereavement).

2.3 Initiate and maintain regular contact with NHS TSC clinics across the UK to encourage greater communication and support between the TSA and TSC clinics. This could include encouraging clinics to join the NHS TSC Rare Disease Collaborative Network (RDCN), liaising with TSA Medical Advisers about medical support line enquiries, or working with clinics to better understand how the TSA can best help them.

2.4 Work closely with the rest of the TSA including communications, research and fundraising, to demonstrate current knowledge of the work of the organisation and developments in TSC.

2.5 Keep up to date with external events and news and draft relevant content for social media, physical media, e-news and the community magazine, Scan, to support and inform the TSC community.

2 TSA events

2.1 Attend TSA face-to-face and virtual events each year to market the TSA Support Line to people living with TSC, their families and professionals (up to approximately seven face-to-face events per year). General events assistance for the event on the day of face-to-face events will also be expected (for example, this could include time on the reception desk or directing attendees between sessions). Face-to-face events could include Outlook (for adults living with TSC), Big Day (our annual meeting for everyone in the TSC community), Family Fun Days (for younger families), TSA Togethers (regional events) and events for NHS TSC clinicians. Time off in lieu will be given for evening and weekend events, or events outside of your usual working days.

2.2 Help to generate ideas for sessions at TSA events by identifying any trends in information and support needs through the TSA Support Line.

4 Supporting health, social care and education professionals

4.1 Develop and maintain training and education materials to help health, social care and education professionals to better understand the impact of TSC.

4.2 Act as a point of contact for professionals who contact the TSA, working with colleagues to build credibility and strong working relationships with them.

Other requirements of the post

The post holder must be prepared to work flexibly to meet the needs of the organisation. This will entail occasional evening and weekend work. Regular travel within the UK will be needed for team meetings, TSA events and training provision. This would normally require access to a car (mileage will be paid) or travel by public transport (tickets will be paid).

The post holder will be expected to have adequate homeworking facilities to allow them to fulfil the role to the best of their abilities.

A DBS disclosure will be required prior to taking up post.

Training on helplines from the Helplines Partnership and on the Virtual Call Centre and database, Beacon, by the in-house team can be provided.

Location: Hybrid (2 days in our Camden Head Office)

Salary: £46,156 - £48,808

(Please note that applicants are usually appointed at the bottom of the relevant band)

Hours: 37.5 hours per week

Contract: Fixed Term Contract (Maternity Cover for 10 Months)

Closing Date: 29th June 2025

Closing Time: 00:00am

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as Bid Manager at Solace Women's Aid.  

We exist to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse, as well as providing services to meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives, free from abuse.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

Income generation and fundraising at Solace is ambitious, dynamic and rewarding. This role is situated within the Business Development team working alongside our award-winning Communications, Partnerships & Public Affairs team.

This is an important time for Solace and we are seeking consummate professionals to help with an immediate need to secure funding for our existing services and to achieve sustainable growth and partnership working in support of our work to end violence against woman and girls.

Most importantly, the team aims to develop new responses to the changing ways in which women experience violence against them. The team is seeking to generate £2m+ net new income in the year ahead.

About the Role

In this role you will research and develop new business opportunities in line with our funding priorities and manage a portfolio of statutory and grant opportunities and funders. This will involve working with senior managers for bids on their services and conducting both internal and sector research into VAWG, health and social care, advocacy and advice. You will be required to proof read and edit the wider team’s bids, record submissions on the CRM system, and prepare reports for the senior leadership team and funders.

About You

Our ideal candidate will have measurable income generation experience in a bidding environment or writing proposals/funding applications, strong communication, written and oral skills, with experience of proof-reading, and the ability to manage multiple projects, always maintaining an excellent standard of work.

You will be dynamic and driven, able to work confidently both independently and as part of a team. You will have excellent attention to detail, be a team player who thrives under pressure and can work flexibly to deadlines. You will be numerate and confident working on project and service budgets.

We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important. 

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work. 

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.