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This is an exciting opportunity to shape the future of our Advice Centre at NTSU as we deliver our ambitious new strategy focused on student advocacy, belonging and care.
You’ll lead our Advice Centre, ensuring students receive high quality advice, representation and advocacy when they need it most. But this role is about much more than managing casework.
We're looking for someone who can think beyond traditional advice services, using insight, evidence and student experiences to influence change across the University and improve outcomes for students. You'll play a key role in identifying emerging issues, championing student interests and ensuring student voices help shape policy, practice and decision making.
Working closely with colleagues across Membership Services, you'll build strong partnerships with our Student Voice team to drive advocacy work and support elected officers and student representatives. You'll also work alongside our Opportunities team to help create a culture of support, belonging and early intervention across all student-facing services.
This role would suit someone who enjoys leading people, developing services and working collaboratively to solve problems. We're looking for someone who is willing to challenge existing ways of working, embrace innovation and help us develop an Advice Centre that is responsive, inclusive and genuinely student-led.
What you'll be doing:
- Leading and developing NTSU's Advice Centre, ensuring students have access to high-quality advice, advocacy and representation.
- Managing and supporting a team of advisors, creating a positive culture of learning, development and continuous improvement.
- Working directly with students on complex and sensitive cases, providing advice, advocacy and support through University procedures.
- Using casework trends, student insight and evidence to influence institutional policy and practice and improve the student experience.
- Working closely with the Student Voice team to support elected officers, student representatives and campaigns that drive positive change for students.
- Building strong partnerships across NTSU and NTU to ensure students receive joined-up, student-centred support.
- Leading service development and exploring new approaches, technologies and ways of working that improve accessibility and impact.
- Acting as NTSU's Designated Safeguarding Officer and ensuring appropriate support and interventions are in place.
- Monitoring service performance, quality and impact, ensuring the service continues to evolve in line with student needs and sector best practice.
What we're looking for:
- A passionate advocate for students who believes in the power of representation, influence and student voice.
- An experienced manager who can motivate, support and develop others.
- Someone with experience of advice, advocacy, casework or support services, ideally within Higher Education, Students' Unions, charities or similar environments.
- A collaborative leader who enjoys building relationships and working across teams to achieve shared goals.
- Someone who is comfortable using data, insight and evidence to identify issues and influence change.
- A creative thinker who is willing to challenge convention, embrace innovation and explore new ways of supporting students.
- A confident communicator who can build credibility with students, colleagues and senior stakeholders.
- Someone who is committed to inclusion, fairness and ensuring all students can access the support they need.
Why work for NTSU?
At NTSU, you'll be part of a supportive and ambitious organisation that exists to make students' lives better. Working as the Advice & Advocacy Manager not only positions you at the heart of delivering meaningful impact on students every day but also offers a range of benefits designed to support your professional and personal growth.
- Generous Paid Holiday: Enjoy 33 days of paid time off, allowing ample time for rest, recreation, and personal pursuits. New staff start with 20 days holiday, 8 bank holidays and 5 closure days
- Time Off in Lieu (TOIL): We understand the importance of work-life balance. That's why we offer TOIL for extra hours worked, ensuring you have time to recharge
- Competitive Pension Contribution: With a 4-6% pension contribution, we invest in your future, helping ensure your financial stability post-retirement
- Flexible Working: We embrace flexibility, offering arrangements that can help you balance your professional and personal life effectively
- Salary Progression Based on Performance: Your hard work and dedication won't go unnoticed. We reward performance with salary increases within a band, reflecting your value to our team
- Travel Pass Loan and Wage Loan: Ease your commute and manage unexpected expenses with our travel pass and wage loan benefits
- Enhanced Sick Pay: We support our employees during difficult times with enhanced sick pay, ensuring you can focus on your health when you need it most
- Training and Development Opportunities: Grow with us. We offer numerous opportunities for professional development, helping you expand your skills and advance your career
- Enhanced Parental Leave: We support new parents with 3 weeks of paid paternity leave, enhanced maternity leave and shared parental leave ensuring you can spend invaluable time with your new family member
- Free eye tests and financial contribution towards glasses required for computer work
- Free annual flu jabs
The client requests no contact from agencies or media sales.
Thank you!
Details
- Salary: £36,565 FTE (£29,252 pro rata)
- Location: Brent, Northwest London
- Working Pattern: 32 hours across 4 days (Monday–Thursday)
- Working arrangements: Hybrid (2 days per week on site)
- Contract: Fixed term to 20th April 2027
About the Organisation
This is a frontline charity tackling poverty and food insecurity and supporting people to move from crisis towards longer-term stability. The organisation’s advice offer is a key part of that support, delivering timely, high-quality guidance to people navigating complex challenges.
About the Role
As Interim Advice Manager, you’ll manage an advice service across multiple sites, leading staff and volunteers who deliver advice on benefits, housing, debt and immigration. You’ll combine hands-on delivery (including a small caseload) with oversight of quality, compliance, and continuous improvement. You’ll work closely with senior colleagues, including the Head of Advice, to help implement new initiatives and strengthen the service’s impact
Key Responsibilities
- Lead day-to-day delivery of the advice service, including setting objectives, managing performance, and providing supervision and feedback to staff and volunteers
- Hold a small caseload to stay connected to frontline delivery and community needs
- Maintain high-quality, compliant advice provision, ensuring delivery aligns with funder expectations and internal standards
- Use case management systems to report on cases and outcomes, supporting funding needs and future applications
- Drive service development, reviewing procedures, improving systems, and supporting expansion aligned to organisational strategy
- Undertake quality assurance activity (including case checking and advice audits) and keep colleagues informed of relevant policy/legislation changes
- Support effective volunteer management, including induction, support, supervision and retention activity
- Contribute to budgets, monitoring, evaluation, stakeholder feedback, and action planning to strengthen service effectiveness
- Work within the Advice Quality Standard (AQS) framework, ensuring policies and procedures remain current and audit-ready
Skills / Experience Required
- At least 3 years’ experience in welfare advice or casework within the charity sector
- Strong people management experience (including supporting and developing staff/volunteers)
- Strong project/service improvement experience, with confidence managing competing priorities
- Knowledge across welfare benefits, housing, debt and/or immigration, plus safeguarding understanding
- Confidence using case management systems and using data to inform reporting and improvements
- Experience of the Advice Quality Standard, work with refugees and asylum seekers, and/or community language skills (e.g., Arabic, Farsi, Somali) – desirable
To Apply
- If you’re ready to inspire others and be part of a team dedicated to saving lives, we’d love to see your CV!
Interview Process
- Stage 1: informal screening call (fit, motivation, and values alignment)
- Stage 2: formal in-person interview
Deadline for Applications
- Monday 1st June 2026, 9am
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Thank you!
This is an exciting opportunity to lead IRMO’s Advice programme. As our Senior Advice Programme Manager, you’ll manage a dedicated team and oversee a range of initiatives that provide high-quality information and advice services to respond to the changing needs of our community.
The Advice programme provides trusted information, resources, advice and casework in Spanish and Portuguese on key areas of need, including immigration, welfare entitlements, housing and homelessness prevention. IRMO is accredited by the Advice Quality Standard (AQS) and the Immigration Advice Authority (IAA) at Level 3. We are also members of Advice UK and receive second-tier support from Southwark Law Centre.
Alongside this, the programme works with local health boards to run initiatives designed to improve access to health services, such as HIV testing, sexual health and family planning advice and Chagas disease testing. You will also oversee IRMO’s Community Support service, which manages community enquiries daily at our Brixton centre and through our helpline, provides emergency crisis support and coordinates our Community Interpreting service, as well as connects service users with internal or external support.
These initiatives support people facing difficulties and help them build the skills and confidence to navigate complex systems. All of our work is shaped by the views of our beneficiaries, keeping our services relevant and responsive.
As Senior Advice Programme Manager, you’ll lead the strategic development of the Advice programme, ensuring our work is high-quality, impactful and responsive to the needs of our community. You’ll help grow the programme by strengthening existing partnerships and developing new ones.
To succeed in this role, you’ll bring solid experience as both a project and line manager, with a track record of overseeing multiple initiatives, delivering against KPIs and communicating impact clearly. You’ll be confident in managing people and priorities, with a leadership style that brings out the best in your team.
You’ll also have a strong understanding of the barriers Latin Americans face in accessing immigration, welfare, housing, health and other essential services in the UK, and a genuine passion for advancing the rights and welfare of migrants and refugees.
For more information please find the Job Description on our website.
Registered Charity
21 - 50
Led by and for the community, we support the development, agency and participation of all Latin Americans and Spanish and Portuguese-speaking migrants