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Page 1 of 49
New Cross, Greater London (Hybrid)
£39,000 per year pro-rata
Part-time (28 hours per week )
Permanent

Actively Interviewing

This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!

Job description

Community Advice Works is an established community charity based in New Cross in South
East London. As the only charity in the London Borough of Lewisham offering a general
drop-in advice service, we are a critical source of support to vulnerable residents. We have
built a strong reputation within the Borough for providing high quality, independent, person-
centred welfare and housing advice. The organisation employs several part-time staff and
has a team of volunteers. In addition to providing advice we currently deliver a domestic
violence project at Guys and St Thomas’ Hospital.


Like many charities in the advice sector, CAW is going through a process of change. We are
looking for an experienced and community-driven individual with a strong set of managerial
and interpersonal skills, preferably with a background in advice work, to maintain the strong
structures and reputation for excellence that we have developed.


As service manager, you will work with our friendly staff and trustee team to deliver our vital
service. We pride ourselves on providing a flexible, inclusive and rewarding work
environment, and are parent-friendly. Our community links and reputation are very important
to us, and we are looking for a service manager who shares our commitment to community
and public service - whether your experience is the public, private or charity sector.


Key duties

  • Staff and volunteer management
  • Line manage staff by providing support and supervision as needed, conducting regular performance reviews, and identifying staff training needs
  • Oversee recruitment, training, and management of volunteers to ensure they are properly supported and equipped to help meet CAW’s service goals

Service delivery

  • Ensure high quality and timely service delivery in line with the Service Level Agreements with our various service partners
  • Identify any issues with service delivery and help develop cost-effective solutions to them as appropriate
  • Compile and maintain accurate statistics on service performance to share with funders and CAW trustees
  • Develop and maintain positive relationships with our key service partners through regular engagement, including attendance at regular service partnership meetings
  • Engage regularly with our funders and other key stakeholders to build and maintain positive working relationships, and provide them with timely reporting on our service performance as needed 
  •  Update service level agreements with existing funders, and draft new agreements as needed
  •  Interact with clients as needed in a friendly and professional manner

Administration and Finance

  • Ensure day-to-day administrative processes are functioning smoothly, and that necessary policies and procedures are up to date
  • Line manage work of receptionist/administrative support worker

Fundraising and Marketing

  • Help identify new funding and other revenue-raising opportunities
  • Support the work of the fundraising sub-committee in preparing funding applications
  • Work with trustees and external vendors to ensure CAW website is kept up-to-date
  • Work with trustees and external vendors (as appropriate) to develop a social media presence for CAW
  • Identifying and supporting efforts to increase CAW’s profile in the local community and to build relationships with key local stakeholders as appropriate Governance
  • Prepare monthly reports for the trustees on service performance
  • Maintain good lines of communication with trustees on all operational matters
  • Attend trustee board meetings as needed

Person specification
Essential criteria

  • Minimum of 3 years’ experience in a managerial role
  • Excellent verbal and written communication skills
  •  Strong teamwork and interpersonal skills, including ability to manage a diverse range of working relationships in an effective, empathetic but professional manner
  • Experience of working in a busy environment, managing competing work pressures and prioritising tasks appropriately to ensure key deadlines are met
  • Strong attention to detail
  • Experience preparing reports and compiling service statistics
  • Ability to think strategically, to identify problems and devise effective solutions
  • Ability to work on own initiative, within established practices and procedures

Desirable criteria

  • Knowledge and experience of advice work
  • Experience with fundraising
  • Experience with financial management in the charitable sector
  • Knowledge and experience of the local community and voluntary sector in Lewisham
Posted by
Community Advice Works View profile Company size Size: 6 - 10
Posted on: 12 April 2024
Closing date: 12 May 2024 at 23:30
Tags: Advice, Information,Fundraising,Human Resources,Management