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Job description
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Team Background
The Debt Advice Team at Toynbee Hall provides crucial support to individuals and families struggling with financial burdens. Funded by the Money and Pensions Service (MaPS), this team delivers expert guidance and practical solutions to help clients manage and reduce their debt.
Key Responsibilities
Management of local sites to ensure all services are available.
- Ensure local services are available daily by effectively managing staffing, sickness, annual leave, emergencies and operational challenges.
- Work closely with internal teams, external contractors and local stakeholders to ensure all sites operate safely, efficiently and in line with organisational standards.
Line management of a team to ensure objectives are set and met.
- Lead, motivate and support the team to achieve agreed service, quality, compliance and performance objectives.
- Conduct regular one-to-one supervision, team meetings and performance reviews, providing constructive feedback and clear expectations.
Ensure compliance and the quality of advice required are achieved.
- Ensure the team consistently delivers high-quality, client-focused debt advice in line with FCA requirements, funder expectations and Toynbee Hall policies.
- Monitor case quality through audits, supervision, management information and performance data, implementing improvement plans where required.
Contribute to the team
- Be an active member of the Advice Services management team, contributing to service planning, operational improvements and organisational change.
- Work collaboratively with funders, partner organisations and colleagues across Toynbee Hall to support strategic priorities, projects and service development.
Other
- Provide visible leadership across multiple Toynbee Hall locations, ensuring consistency of culture, service delivery and operational standards.
- Travel across London as required, and occasionally elsewhere in the UK.
Person Specification
The successful candidate will demonstrate:
Essential Criteria
Experience and Skills
- Significant experience of managing frontline advice services and leading high-performing teams.
- Proven ability to provide technical supervision and support on complex debt advice cases.
- Up-to-date knowledge of debt advice legislation, FCA requirements, funding compliance and sector best practice.
- Strong IT skills, including Microsoft Office and case management systems.
- Hold a recognised debt advice qualification (e.g. CertMAP or equivalent) with demonstrable experience of delivering and supervising FCA-regulated debt advice services.
Communication and Interpersonal Skills
- Excellent leadership, communication and interpersonal skills, with the ability to inspire and motivate others.
- Ability to build positive relationships with colleagues, partners, funders and external stakeholders.
- Excellent written and verbal communication skills.
Personal Attributes
- Inclusive, collaborative and approachable leadership style.
- Highly organised, proactive and solutions focused.
- Calm and resilient under pressure, with the ability to make informed decisions.
Commitment
- Demonstrates a strong commitment to Toynbee Hall’s mission, values and strategic objectives.
- Willingness to work across multiple Toynbee Hall and community locations.
- Willingness to undertake relevant training, including safeguarding and regulatory requirements.
Please note the right to work in the UK is a requirement of this role.
Please refer to the attached job description for more details.
Organisation
Toynbee Hall
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Registered Charity
51 - 100
Registered Charity
51 - 100
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
Posted on: 23 July 2026
Closing date: 06 August 2026 at 15:36
Tags: Advice / Information, Social Care / Development, Advocacy, Compliance / Quality, Engagement / Outreach
The client requests no contact from agencies or media sales.
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London, Greater London (Hybrid)
£36,565 per annum (FTE)
Full-time
Contract (Until April 2027)
Job description
Our client is a small, community-focused charity tackling poverty and food insecurity in one of North West London’s most disadvantaged communities. Their services aim to prevent hunger, fight poverty and build community by working with families living in poverty, asylum seekers and refugees and people experiencing homelessness and social isolation. At an exciting time of change, they are now looking to recruit an Interim Advice Manager to lead a busy multi-site advice service, supporting people with welfare benefits, housing, debt and immigration issues. Please note this is initially a fixed term contract until April 2027 with possibility of extension.
As Interim Advice Manager you will oversee the daily delivery of our client’s busy advice service, overseeing a small team of staff and volunteers, driving quality and compliance, and helping shape future service development. You’ll maintain a high quality of service by ensuring that the advice team and volunteers work to agreed standards and deliver against realistic grant agreements from funders and will also maintain a small caseload of clients. You’ll also work closely with the senior leadership team and the Head of Advice to support the implementation of new exciting initiatives and the expansion of the information and advice service.
To apply for this opportunity, you will have demonstrable experience of managing advice services within the charity/community sector. You will have a strong knowledge of welfare benefits, housing, debt or immigration and will be confident using case management systems and data. Overall, you will be an experienced advice professional, passionate about delivering high quality advice to a range of vulnerable people.
If you are interested in applying to this position, please submit your CV in the first instance. Should your experience be suitable, we will then reach out to you to advise next steps. Pleases note, this is initially a fixed term contract opportunity, so please only apply if you are available immediately or have no more than a 1 month notice period.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance please reach out directly.
Please note, the client is open to either full-time or part-time (4 days/days flexible) applicants. The role will be hybrid-working (with 60% based onsite in Brent).
Organisation
Posted on: 20 July 2026
Closing date: 09 August 2026 at 23:30
Job ref: 195405
Tags: Advice / Information, Operations
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London, Greater London (On-site)
£40,975 - £44,126 per year
Full-time
Permanent
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
This is an exciting opportunity to lead IRMO’s Advice programme. As our Senior Advice Programme Manager, you’ll manage a dedicated team and oversee a range of initiatives that provide high-quality information and advice services to respond to the changing needs of our community.
The Advice programme provides trusted information, resources, advice and casework in Spanish and Portuguese on key areas of need, including immigration, welfare entitlements, housing and homelessness prevention. IRMO is accredited by the Advice Quality Standard (AQS) and the Immigration Advice Authority (IAA) at Level 3. We are also members of Advice UK and receive second-tier support from Southwark Law Centre.
Alongside this, the programme works with local health boards to run initiatives designed to improve access to health services, such as HIV testing, sexual health and family planning advice and Chagas disease testing. You will also oversee IRMO’s Community Support service, which manages community enquiries daily at our Brixton centre and through our helpline, provides emergency crisis support and coordinates our Community Interpreting service, as well as connects service users with internal or external support.
These initiatives support people facing difficulties and help them build the skills and confidence to navigate complex systems. All of our work is shaped by the views of our beneficiaries, keeping our services relevant and responsive.
As Senior Advice Programme Manager, you’ll lead the strategic development of the Advice programme, ensuring our work is high-quality, impactful and responsive to the needs of our community. You’ll help grow the programme by strengthening existing partnerships and developing new ones.
To succeed in this role, you’ll bring solid experience as both a project and line manager, with a track record of overseeing multiple initiatives, delivering against KPIs and communicating impact clearly. You’ll be confident in managing people and priorities, with a leadership style that brings out the best in your team.
You’ll also have a strong understanding of the barriers Latin Americans face in accessing immigration, welfare, housing, health and other essential services in the UK, and a genuine passion for advancing the rights and welfare of migrants and refugees.
For more information please find the Job Description on our website
Organisation
Indoamerican Refugee and Migrant Organisation (IRMO)
View profile
Registered Charity
21 - 50
Registered Charity
21 - 50
Led by and for the community, we support the development, agency and participation of all Latin Americans and Spanish and Portuguese-speaking migrants
Posted on: 10 July 2026
Closing date: 09 August 2026 at 18:10
Tags: Advice / Information, Customer Service, Housing, Education, Health / Medical, HIV, Homelessness, Human Rights, Partnerships, Refugee / Immigration, Sexual Health, Youth / Children
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Job description
Advice Services Manager
10-Month FTC | 4 - 5 Days Per Week | Hybrid Working - London
£36,565 pro rata | Immediate Start
I am delighted to be working with a respected community charity to recruit an experienced Advice Services Manager to lead a busy multi-site advice service supporting people with welfare benefits, housing, debt and immigration issues.
This is a hands-on leadership role managing staff and volunteers, overseeing day-to-day service delivery, driving quality and compliance, and helping shape future service development.
You’ll also maintain a small caseload to stay connected to frontline support and community needs.
Key Responsibilities
- Lead and support advice staff and volunteers across multiple sites
- Ensure high-quality, compliant advice delivery
- Oversee case management, reporting and service outcomes
- Drive service improvements and quality assurance
- Support training, safeguarding and team development
- Work closely with senior leadership on service growth and impact
About You
- Experience managing advice services within the charity/community sector
- Strong knowledge of welfare benefits, housing, debt or immigration
- Skilled in team leadership, service improvement and reporting
- Confident using case management systems and data
- Organised, proactive and community-focused
Hybrid working, immediate start, and the chance to make a real impact within a values-led organisation.
If you have the above skills and experience and are immediately available, please apply online today!
Organisation
Posted on: 06 July 2026
Closing date: 31 July 2026 at 03:33
Job ref: 47509
Tags: Advice / Information, Volunteering Management, Customer Service, Operations, Governance / Management
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