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Details
- Salary: £36,565 FTE (£29,252 pro rata)
- Location: Brent, Northwest London
- Working Pattern: 32 hours across 4 days (Monday–Thursday)
- Working arrangements: Hybrid (2 days per week on site)
- Contract: Fixed term to 20th April 2027
About the Organisation
This is a frontline charity tackling poverty and food insecurity and supporting people to move from crisis towards longer-term stability. The organisation’s advice offer is a key part of that support, delivering timely, high-quality guidance to people navigating complex challenges.
About the Role
As Interim Advice Manager, you’ll manage an advice service across multiple sites, leading staff and volunteers who deliver advice on benefits, housing, debt and immigration. You’ll combine hands-on delivery (including a small caseload) with oversight of quality, compliance, and continuous improvement. You’ll work closely with senior colleagues, including the Head of Advice, to help implement new initiatives and strengthen the service’s impact
Key Responsibilities
- Lead day-to-day delivery of the advice service, including setting objectives, managing performance, and providing supervision and feedback to staff and volunteers
- Hold a small caseload to stay connected to frontline delivery and community needs
- Maintain high-quality, compliant advice provision, ensuring delivery aligns with funder expectations and internal standards
- Use case management systems to report on cases and outcomes, supporting funding needs and future applications
- Drive service development, reviewing procedures, improving systems, and supporting expansion aligned to organisational strategy
- Undertake quality assurance activity (including case checking and advice audits) and keep colleagues informed of relevant policy/legislation changes
- Support effective volunteer management, including induction, support, supervision and retention activity
- Contribute to budgets, monitoring, evaluation, stakeholder feedback, and action planning to strengthen service effectiveness
- Work within the Advice Quality Standard (AQS) framework, ensuring policies and procedures remain current and audit-ready
Skills / Experience Required
- At least 3 years’ experience in welfare advice or casework within the charity sector
- Strong people management experience (including supporting and developing staff/volunteers)
- Strong project/service improvement experience, with confidence managing competing priorities
- Knowledge across welfare benefits, housing, debt and/or immigration, plus safeguarding understanding
- Confidence using case management systems and using data to inform reporting and improvements
- Experience of the Advice Quality Standard, work with refugees and asylum seekers, and/or community language skills (e.g., Arabic, Farsi, Somali) – desirable
To Apply
- If you’re ready to inspire others and be part of a team dedicated to saving lives, we’d love to see your CV!
Interview Process
- Stage 1: informal screening call (fit, motivation, and values alignment)
- Stage 2: formal in-person interview
Deadline for Applications
- Monday 1st June 2026, 9am
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Thank you!
Advice Services Manager
10-Month FTC | 4 Days Per Week | Hybrid Working - London
£36,565 pro rata | Immediate Start
I am delighted to be working with a respected community charity to recruit an experienced Advice Services Manager to lead a busy multi-site advice service supporting people with welfare benefits, housing, debt and immigration issues.
This is a hands-on leadership role managing staff and volunteers, overseeing day-to-day service delivery, driving quality and compliance, and helping shape future service development.
You’ll also maintain a small caseload to stay connected to frontline support and community needs.
Key Responsibilities
- Lead and support advice staff and volunteers across multiple sites
- Ensure high-quality, compliant advice delivery
- Oversee case management, reporting and service outcomes
- Drive service improvements and quality assurance
- Support training, safeguarding and team development
- Work closely with senior leadership on service growth and impact
About You
- Experience managing advice services within the charity/community sector
- Strong knowledge of welfare benefits, housing, debt or immigration
- Skilled in team leadership, service improvement and reporting
- Confident using case management systems and data
- Organised, proactive and community-focused
Hybrid working, immediate start, and the chance to make a real impact within a values-led organisation.
If you have the above skills and experience and are immediately available, please apply online today!
Thank you!
This is an exciting opportunity to lead IRMO’s Advice programme. As our Senior Advice Programme Manager, you’ll manage a dedicated team and oversee a range of initiatives that provide high-quality information and advice services to respond to the changing needs of our community.
The Advice programme provides trusted information, resources, advice and casework in Spanish and Portuguese on key areas of need, including immigration, welfare entitlements, housing and homelessness prevention. IRMO is accredited by the Advice Quality Standard (AQS) and the Immigration Advice Authority (IAA) at Level 3. We are also members of Advice UK and receive second-tier support from Southwark Law Centre.
Alongside this, the programme works with local health boards to run initiatives designed to improve access to health services, such as HIV testing, sexual health and family planning advice and Chagas disease testing. You will also oversee IRMO’s Community Support service, which manages community enquiries daily at our Brixton centre and through our helpline, provides emergency crisis support and coordinates our Community Interpreting service, as well as connects service users with internal or external support.
These initiatives support people facing difficulties and help them build the skills and confidence to navigate complex systems. All of our work is shaped by the views of our beneficiaries, keeping our services relevant and responsive.
As Senior Advice Programme Manager, you’ll lead the strategic development of the Advice programme, ensuring our work is high-quality, impactful and responsive to the needs of our community. You’ll help grow the programme by strengthening existing partnerships and developing new ones.
To succeed in this role, you’ll bring solid experience as both a project and line manager, with a track record of overseeing multiple initiatives, delivering against KPIs and communicating impact clearly. You’ll be confident in managing people and priorities, with a leadership style that brings out the best in your team.
You’ll also have a strong understanding of the barriers Latin Americans face in accessing immigration, welfare, housing, health and other essential services in the UK, and a genuine passion for advancing the rights and welfare of migrants and refugees.
For more information please find the Job Description on our website.
Registered Charity
21 - 50
Led by and for the community, we support the development, agency and participation of all Latin Americans and Spanish and Portuguese-speaking migrants