We are Age UK Croydon and our vision is a Croydon where everyone can love later life. Our mission is to lead the way in empowering, enabling and supporting older people in the London Borough of Croydon to live well, healthily and independently. The ASC Service (Advice Services Croydon) is a partnership delivering information and advice to older people in various key sites across the borough.

The ASC service offers drop-ins, appointments, home appointments and advocacy (specialist team) and is part of a new and exciting development to take the service out into the community where we can reach and support more older people locally. We also operate a helpline 5 days per week.

The voluntary sector is experiencing significant changes in Croydon which will include modifying the service to a blended model of online, telephone and face to face delivery which is fully accessible and delivered locally.  London Borough of Croydon are reducing their information and advice services from April and alongside this the new Locality Model of service delivery will provide opportunity to grow and expand our I & A service.

To successfully achieve the necessary transformation, we are looking for a manager with excellent people management skills, the ability to contribute to the strategy and vision which will transform the service to a model that can meet those objectives.  We are looking for an experienced and enthusiastic Information and Advice Manager to lead and build the team of outreach advisers and helpline advisers. If you are passionate about making a difference to the lives of the older people who use our services and want to support older people then we would love to hear from you.

This role will require an Enhanced Disclosure and Barring Service Check. 

Large print application form is also available.

CVs will not be accepted.

Closing date for applications: 09:00am - 25th January 2021

Interview Date: 29th January 2021

Only shortlisted candidates will be notified

Digital Information, Advice and Guidance Delivery Manager

On behalf of a fantastic, well-known charity you will use your extensive digital experience to define and deliver the Digital Information, Advice and Guidance, collaborating with and leading subject matter experts in both Services and Digital disciplines.

Via a programme of ongoing Customer and Market Intelligence (research, Customer feedback, web analytics, SEO analysis), you will identify the information, advice and guidance that people with disabilities, their friends and families need to live the lives they choose.

Key responsibilities in the role:

* Responsible for defining, planning and delivering the full Digital Information, Advice and Guidance plan:

* Use a combination of Digital service design & delivery, content marketing, and a sound working knowledge of SEO and Digital development, collaborate with in-house and 3 rd party Digital specialists to deliver best in class Digital information and services
* Use outstanding stakeholder management and a clear understanding of Digital service excellence, to ensure that the information, advice and guidance that we provide works for both the customer and the organisation

* Ensure that audiences and content are prioritised to deliver maximum benefit as early as possible, ensuring the achievement of annual Digital service targets.
* Collaborate with colleagues in Service Development and Digital Delivery to design and continuously optimise Customer journeys, to ensure a well-integrated, excellent overall customer experience
* Accountable for planning and ensuring the delivery and continual refresh of all Services content, working with stakeholders in Operations to prioritise work and Digital to deliver it
* Work closely with the Digital Analyst to ensure that robust and actionable metrics and sentiment analysis are continually monitored.
* Follow a person-centred approach, ensuring that the correct range of channels and optimal set of assets are used for each content area.
* Line manage 1.

The ideal candidate:

* Essential

You must have experience of delivering and leading excellent Digital services as key components of an integrated service offering, as well as experience of delivering large-scale Digital content projects, working with a Digital Delivery and Marketing teams, internal stakeholders and 3rd party Marketing agencies.

* Desirable

It would be advantageous to have experience of strategy implementation and leading organisational and cultural change initiatives, experience of delivering accessible Digital solutions, and experience of conversation design and artificial intelligence.

Benefits

Based in the Office in Reading, with some home working.

£54,414 to £57,133 per annum

Permanent

Full Time

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. As a charity, they're always keen to support flexible working as best they can.

They offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, they provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

Diversity

The charity welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice.

How to apply

Please call me 02078207305 or email me your CV [email protected] for more information, and we can discuss the opportunity and your fit for the role in more detail.

This is an exciting time for Citizens Advice services in Buckinghamshire. The charities Citizens Advice Aylesbury Vale, Citizens Advice Chiltern and Citizens Advice High Wycombe District are merging to become Citizens Advice Bucks. Like the constituent organisations that will form it have done for many years, this new charity will provide independent and impartial advice on debt, benefits, housing, employment and family issues that will help people get their lives back on track, as well as using on the ground knowledge to improve local and national social policy.

While the merger was planned long before the COVID 19 crisis, this newly formed, larger organisation will be better placed to meet the increasing demand for our services. It also matches the geography of one of our primary funders, the newly formed unity authority, Buckinghamshire Council, which will allow us to build strong working relationships at county level.

Each of the constituent charities have considerable areas of strength, providing services that respond to the need in their local communities. Citizens Advice Bucks must maintain these strengths and the local focus of services, whilst also ensuring the same high quality, availability and consistency of services across the county, and developing a strong, shared internal culture across the new charity.

We believe that in these times more people than ever will need money advice – and we need someone to help us grow this service; to meet the exacting requirements of contracts that we have in this area; and to support and develop our staff and volunteers as we change to meet the demands placed on us. 

We are looking for a Money Advice Manager to join the team

Key details

Organisation: Citizens Advice Bucks

Job Title: Money Advice Manager

Salary : £35 000 per annum

Length of contract and hours: 12 months FTC, Full time

Location: Buckinghamshire

Key responsibilities  

• You will be the manager of the new Bucks Money Advice Service (BMAS), including debt advice and financial capability services, ensuring services are managed, monitored, evaluated, and developed effectively and efficiently.
• You will ensure BMAS delivers a high-quality money advice service throughout Buckinghamshire
• You will work alongside the Chair of the Financial Insecurity Partnership, leading the Citizens Advice Bucks  research, campaigns and advocacy work related to financial insecurity and debt issues, making the case for policy, practice and systemic change to policy makers and creditors.
• You will also be responsible for maintaining good relationships with funders of money advice and financial capability services, ensuring reports are delivered, and for assisting with the development of new income streams for these services, in close liaison with the Head of Development & Communications.

The successful candidate will have

• Proven ability to manage effective services, preferably in the money advice sector.
• Proven ability to plan, manage and report on projects and budgets (including to funders) and contribute to decisions on the allocation of resources.
• Proven ability to develop and sustain effective partnerships.
•  An understanding of quality standards preferably within the money advice sector, and the ability to ensure that these standards are met.
•  Excellent understanding of debt and financial insecurity issues and effective interventions to alleviate them.
• Proven ability to communicate effectively verbally and in writing and use IT systems for the provision of advice, research and campaign services.
•  Proven ability to manage people including the ability to recruit, develop and motivate staff and volunteers.
• Proven ability to monitor and maintain casework systems and procedures, service delivery against agreed targets and analyse and interpret complex information produce and present reports verbally and in writing.

We encourage applicants who are from underrepresented groups with protected characteristics, as we value having a diverse pool of applicants to find the best candidate.

Closing date for applications: 9:00 am, Monday 25th January 2021

Location: Home Based in the West Midlands area.

Hours: 21

Fixed Term Contract  April 1 2021 – March 31 2023

The Fostering Network is the UK’s leading fostering charity, bringing together everyone who is involved in fostering and in the lives of children to make foster care the very best it can be.

A unique opportunity has arisen for a motivated and energetic individual to join a well-established team of homeworkers providing an independent Advice and Mediation service to foster carers and fostering staff in the West Midlands covering Warwickshire, Coventry and Solihull fostering services.

 If you are a qualified social worker with experience of working with foster carers, and you are passionate about ensuring that foster carers receive good quality support and are treated fairly at all stages of their fostering career, then we would be interested in hearing from you.

You must be able and willing to travel widely across these local authorities and make visits to London for the team and other meetings; have excellent communication skills including excellent IT skills, good powers of argument, persuasion and negotiation, and an ability to make effective relationships with foster carers and staff.

If you are innovative and cooperative in your approach to your work and pride yourself on your ability to work professionally then we would like to hear from you.

Closing date is Monday 8 February 2021

Interviews will take place via Microsoft Teams on Friday 12 February

CV’s not accepted.

To apply please email your application form to the recruitment team. Details and further information can be found on The Fostering Network's website.

Please complete the Equal Opportunities Monitoring, which can be found the vacancy on the website.

The Fostering Network is committed to equal opportunities and welcomes applications from all sections of the community.  The Fostering Network is a registered charity in England and Wales 280852 and in Scotland SC039338.

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Bermondsey and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

Generalist Advice Worker/Advice Session Supervisor (or Trainee position)

Salary scale SO1 - £31,455 to £33,290 per annum
Full-time

Permanent Position

Post funded by Southwark Council. 

The post is suitable for an experienced Advice Session Supervisor (ASS) or as a development opportunity for a Certificated Generalist Advisor to train to become an ASS within six months of starting in post. If applying without existing experience of supervising volunteers and of undertaking the role of Advice Session Supervisor the starting salary will be Scale 6 - £29,194 whilst undertaking training.

The post holder will be required to work across all of our offices and outreaches in Southwark according to operational needs.

The role includes:

• Providing advice to the public and undertaking casework on social welfare law issues
• Supervising advice and gateway assessment sessions
• Supporting and supervising volunteers

To be successful you will need:

• Have achieved the Generalist Advisor Certificate and have experience of Generalist Advice Casework
• Either experience of supervising volunteers and undertaking the role of Advice Session Supervisor or be able to demonstrate the ability to undertake this role with training provided within 6 months of starting
• To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Closing date: 9.00 am Monday 1st February 2021

Interviews Wednesday 3rd & Thursday 4th February 2021

For further information and an application pack please visit our website.

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Full time, 37 hours per week (job share applications considered)

Location: East Berkshire (Bracknell and Maidenhead)

This is a new full-time role in a new organisation and presents a genuine opportunity to shape the service to meet our clients’ future needs. Citizens Advice Bracknell and District and Citizens Advice Maidenhead and Windsor have decided to merge because together we are stronger and more resilient allowing us to grow our vital services.

We know more people need our help and we wish to accelerate operational changes to enable us to see more clients. That means investing in infrastructure and changing our ways of working. We want a Training Manager who can be part of the change - recruiting, training, and supporting the volunteers and staff we need to deliver high quality advice services.

Our ideal candidate will come from an advice services background with the ability to train staff and volunteers. However, we are open to considering applicants from a range of advice and/or training backgrounds who can quickly gain credibility with staff and volunteers.

We value diversity, promote equality and challenge discrimination.

The closing date for applications is Tuesday 9th February at 9.00am.

For further information and to apply, please download the attached documents including Job Pack, Guidance Notes and Application Form. 

No Agencies please

The National Deaf Children’s Society is the leading charity dedicated to creating a world without barriers for deaf children and young people.

Advice and Guidance Welfare Benefits Manager

London, Birmingham, Glasgow or Belfast office or home based

£33,134 - £39,218 per annum 

(Glasgow, Birmingham or Belfast office or home based)

£36,517 - £43,279 per annum 

(London office)

35 hours per week

Permanent

We are looking for an exceptional self-starter for this new Welfare Benefits Manager role. 

The post-holder will join our thriving Advice and Guidance department which comprises of Helpline, Advice and Guidance Officers and an Education Appeals team. The teams’ provide information, advice and guidance for deaf children, young people, families, carers and professionals, taking a child centred approach, on a range of subjects including education, communication, social care, discrimination, independence and welfare benefits.

The successful candidate will be responsible for leading the implementation of the department’s ambitions in meeting National Deaf Children’s Society’s strategy, specifically in relation to Welfare benefits.  They will lead the development and delivery of specialist Welfare benefits services and ensure that accessible, good quality welfare benefits related information, advice and guidance is available to our beneficiaries through a variety of channels, largely digital.

The role will include planning and delivering targeted welfare benefits advice and guidance sessions to different audiences using a variety of channels and line manage the Advice and Guidance Appeals Specialist (Benefits), fixed term contract, and oversee their case load.

You will have significant experience of delivering complex advice and guidance in Welfare benefits, to families and young people within the third or public sector, or equivalent (including digitally). You will have excellent in-depth knowledge and understanding of the policy and political context in which services, specifically welfare benefits, operate across the UK. 

You will also have excellent communication and influencing skills, experience of managing partnerships and in designing and delivering accessible training to different audiences, using a range of formats. 

The successful candidate will receive a full induction and training, including deaf awareness and British Sign Language (BSL) along with continuous learning and development opportunities.

To apply for this role you will have to complete an online application and specify how you meet the person specification criteria, as outlined in the job description. To do this, we suggest that you download the job description from our website prior to starting your application.

Currently, the application process works best on desktop / laptop devices. 

The closing date for applications is on Monday, 1 February 2021 at 23:59.

We expect interviews to be held remotely on Thursday 11 February 2021. 

A disclosure check will be sought in relation to the successful applicant for this post. This will be shared with Human Resources and may also be shared with the Safeguarding Manager and the relevant management team. All applicants must also complete a self-disclosure form. 

We strive to provide an accessible recruitment process. If a disability or long term condition makes it difficult for you to complete our application form, please contact us to discuss alternative formats. If you require reasonable adjustments for taking part in the interview, please indicate this in response to the corresponding question in the application form. 

Additional information about the support we offer is on our jobs page. 

We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.

The National Deaf Children’s Society is committed to safeguarding the welfare of children and young adults and expects staff and volunteers to share that commitment. 

We are also committed to promoting work-life balance amongst our staff.

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham, Bermondsey and Walworth, and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

Money Advice Caseworker

NJC Salary Scale SO1 - £31,455 to £33,290 per annum pro-rata

Full-time

Permanent

We are looking for a full-time debt adviser to provide casework services to our client groups from our three offices in Southwark. You will join our friendly and hard-working team to ensure the ongoing successful delivery of our specialist services. The post is funded through Debt Free London, a London-wide partnership of organisations that provide free debt advice to Londoners who are experiencing or at risk of financial exclusion and debt

You must have:

• Recent and ongoing paid or voluntary experience of managing one’s own caseload of money advice and income maximisation cases.
• Ability to write detailed up to date case notes, letters and reports as required in plain English.
• Ability to manage a challenging caseload, meet targets and prioritise work in the face of competing demands on your time.
• Ability to respond sensitively to clients from a variety of backgrounds who are under pressure and negotiate with third parties in order to minimise conflict.

Closing date: 9.00 am Monday 8 February 2021

Interviews: Friday 12 February 2021

For further information and an application pack please visit our website.

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

A part time Domestic Abuse Helpline Manager to manage our volunteers and drive the development of the charity. You will be focussed, organised with the ability to empathise with victims and volunteers.

Advice Officer (Housing)

Permanent

Part Time - 2.5 days a week

Up to £30,000pa pro rata (depending on experience)

Do you want to make a positive impact on people’s lives? Our Advice Service exists to improve opportunities and reduce poverty in London. Working primarily with people who identify as Irish, the service works to empower people using a strengths-based approach. We are looking for a compassionate and enthusiastic individual with experience delivering advice on housing and welfare to join our friendly and dedicated team. 

Working as part of a multi-disciplinary team and with partner agencies to achieve the best outcomes for clients, the Advice Officer will provide advice on housing and welfare benefits as well as advocating with third parties. The role requires good knowledge of the housing and benefits system for people of working age and older people

Since March 2020, our advice service has been delivered remotely, with advisers working from home until further notice in response to government guidance.

ABOUT THE LIC

The London Irish Centre is the Irish Heart of London. Our Mission is to empower and enrich lives through Irish community and culture. For over sixty years, we’ve been proud to provide vital frontline welfare services to multi-generational Irish diaspora in London, whilst instilling positive impact within local communities through education, entertainment and cultural awareness; courtesy of our vibrant venue and home: The London Irish Centre. As a charity, we represent all that is celebrated about Ireland: warm, welcoming, inclusive, diverse, unique, and open to every generation.

The deadline for applications is Monday 1st March 2021, 9am.

The London Irish Centre is a London Living Wage and Equal Opportunities employer.

We actively encourage applications from diverse backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. We encourage BAME and disabled applicants and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce and all opportunities provided by the LIC. Whilst our offices have some barriers to access, we are taking steps to resolve these, and in the meantime continue to encourage interest from applicants who require reasonable adjustments within the workplace.

Staff Benefits

• Free tickets to LIC core cultural programmed events (subject to availability and may not apply to fundraising events and partnership events at external venues)
• 50% discount on LIC education courses (subject to availability)
• 20% staff discount at the LIC shop and 10% staff discount a the LIC bar
• Mindfulness App membership
• Access to an Employee Assistance Programme with Health Assured
• Cycle to Work Scheme
• Tech Scheme
• Team socials and activities

Location: Islington/Central London
Salary: £46,500 – £52,500 per annum, dependent on experience:
Hours: Full Time (37.5 hours per week)
Contract: Permanent
Vacancy Reference: SWA2995

Closing Date:  8th Feburary 2021 @ 9am
Interview Date:  12th Feburary2021

Solace Women’s Aid is an innovative, exciting, grassroots charity working across London. Our purpose is to bring to an end the harm done through domestic and sexual violence to all survivors, and in particular women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives free from abuse.

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital.  We are looking for friendly and diligent individuals to join our senior management team and help us make a difference.  We are an Investors in People Employer, committed to attracting, retaining and developing excellent people.

About the Role
This is an excellent opportunity to manage and develop Solace’s Therapeutic, Advice and Rape Crisis services. You will lead a diverse team of dedicated managers, working closely with staff teams and the senior managers across the organisation.  We are responsive to the needs of our service users and continuously seeking ways to improve our services.

A key function of the role is to develop and maintain positive working relationships both internally and externally with our VAWG partners and commissioners. 

You will be a member of the wider Senior Management Team within Solace, where you will contribute to the strategic planning of the organisation.

About the Service
The Head of VAWG and Advice Services will have overall management responsibility for our Therapeutic, Advice and Rape Crisis services.

Therapeutic Services: Our 1-1 counselling, group work and specialist holistic therapies help women recover after experiencing traumatic abuse.

Advice: Our Advice service offers specialist short term support to women affected by domestic and sexual violence living in London. 

Rape Crisis: Our North London rape crisis service offers a range of services to women and girls who have experienced any form of sexual violence at any time in their lives.

About You
A solid background in safeguarding and a thorough understanding of trauma informed practices is essential. You will have significant demonstrable experience of managing similar VAWG services across multiple locations.

A strong commitment to understanding intersectionality and ensuring that the voice of the service user is valued and embedded into service provision is essential.

You will have the ability to drive our practices forward, including introducing new ways of working in order to maximise service offer. You will be a strong leader who can manage a variety of complex services and budgets.  You will have strong communication skills and the ability to build strong and effective working relationships with managers and staff.

The ideal candidate will have a strong work ethic, be flexible and have an appetite to learn new skills in a fast-growing charity.

In return, we offer great employee benefits including a generous holiday entitlement and a genuine commitment to learning and development.  We are committed to equality, diversity, and inclusion, recognising black and ethnic minority candidates are under-represented within our organisation at this level. As part of our commitment to improve this, we encourage applications from such groups.

Pension Wise is a free and impartial government service that offers people guidance on their defined contribution pension options. Citizens Advice offers both telephone and face-to-face Pension Wise appointments in over 300 locations. 

You’ll be part of a service that has helped over 300,000 people in the past 5 years offering them valuable and life changing guidance that gives them the confidence to understand their pension and how to get the best value out of them. In providing this necessary and impartial service you’ll see positive and rewarding results for the people you help. We receive fantastic feedback directly from the customers who use the service - Pension Wise has consistently received over 94% customer satisfaction scores.

You’ll be expected to supply accurate and relevant information and guidance on pension options and choices. You’ll need to have a good foundation knowledge of pension law and practice, gained in a pensions role, as well as a thorough understanding of a broad range of pension arrangements, both occupational and personal. You also should have an understanding and an ability to keep pace with wider retirement issues.

Successful candidates must be able to attend an online induction programme, starting on Monday 1st March 2021.

If you meet the essential criteria in the job description then please initially apply by sending your CV to and stating the job reference.

Unfortunately due to the high volume of applications we will only be able to respond to successful candidates.

Overview

Assist the Chief Executive Officer (CEO) in the daily management of Involve Community Services.  Deputise and lead on area of development and support (business networking & coaching) for the local voluntary and community sector as well as communities across Bracknell Forest and Wokingham Borough.

Core Tasks and Responsibilities

• Deputise for the CEO as required.
• Support the CEO in identifying new development opportunities for the charity and wider sector.
• Nurture new programmes of work in consultation with the CEO.
• Support the management and supervision of all core services and the wider administration of the charity.
• Attend strategic meetings acting on behalf of Involve Community Services and the wider Voluntary & Community Sector.
• Share and lead any pieces of work or opportunities that arise from the attendance of boards/ forums.
• Contribute to business planning, communications and sharing of information both internally and externally, for the benefit of the charity and wider Voluntary and Community Sector.
• Positively support the reputation and brand of Involve Community Services.
• Maintain a position of empowering and enabling the voluntary & Community Sector.
• Offer basic level advice and guidance to start-up charities and community groups when requests fall outside of internal service offers and resources.
• Signpost organisations/ individuals to suitable resources, tools and guides to aid their development.
• As required, complete organisational reviews/ meetings to build and propose bespoke paid for development/ consultancy work as appropriate.
• Build and maintain contacts with quality/qualified sub-contractors with skills to undertake one off/ targeted pieces of work with charities/ groups.
• Lead on the organisation, promotion and delivery of the Growth Clubs.
• Support the promotion and delivery of the Future Leaders course in partnership with the Training Manager.
• Organise and deliver Community Awareness events across 2 boroughs.
• Lead an internal weekly catch up/ info sharing meeting with the Development Team members – allocating work and sharing intelligence.
• Support policy development in consultation with the CEO.
• Lead on the promotion and development of the Advantage Package.
• Network and build relations with local partners including the Voluntary and Community Sector, statutory providers, businesses and other interested parties.
• Identify and support community initiatives/ community resilience exercises, not deviating from Involves core focus and maintaining strong exit strategies from any projects.
• Instigate forums/ networks as required to support communities/actions/ initiatives/ themes with partners and organisations.
• Contribute to the development of the service by advising Management of areas of particular need, new opportunities and local development.
• Attend meetings and carry out other duties as requested.
• Undertake other duties that support the operations of Involve Community Services and the wider Voluntary and Community Sector.

Essential experience, qualifications, skills and attributes

You will have:

1.     Proven experience leading and managing a team.

2. Commitment to positive community action and making a difference to the lives of local people and neighbourhoods.

3. Knowledge of the local Voluntary and Community Sector and local key strategic partners.

4. Substantial paid or unpaid experience of working with businesses, people/communities and/or community groups.

5. Experience of overseeing budgets.

6. Interpersonal skills that enable you to work with people at all levels.

7. Proficient written and spoken communication skills.

8. The ability to act diplomatically, impartially and fairness.

9. Problem-solving and negotiation skills.

10. Organisational and planning skills so to manage your time effectively and meet deadlines and priorities of the organisation.

11. Good time-keeping skills to enable you to effectively manage/ deliver training schedules and programmes.

12. Personal commitment to improving your own knowledge and skills.

13. Commitment to equal opportunities and an understanding of the needs of disadvantaged individuals and communities.

14. Experience of working in partnership with other organisations.

15. A ‘can do’ attitude with an ability to prioritise workload.

16. Ability to travel within Bracknell Forest and Wokingham Borough: access to a car is essential.

17. Strong written and verbal communications skills and good attention to detail.

18. Excellent IT skills including Microsoft Office.

You will be able to:

1. Respond flexibly to a constantly changing environment.
2. Deal tactfully but assertively with a wide range of people.
3. Actively listen and motivate and encourage people.
4. Show creativity, common sense and initiative.
5. Work well under pressure whist managing and prioritising workload.
6. Work as part of the team to meet the organisations aims and objectives.
7. Prepare and present information in an accessible form, both electronically and in writing.
8. Be willing and able to work flexible hours with occasional evening and weekend meetings.

Role Flexibility

involve is a small, focussed organisation working in an ever-changing environment which means that staff and management are required to respond to both internal and external opportunities and challenges often a short notice. As a result, the pace of work can be varied. Time flexibility and a 'can-do' attitude are essential as is the ability to find ways and means to undertake work when solutions may not always be initially obvious.

All candidates should supply a covering letter with their CV explaining how their skills match the Job description and why they would like to work for Involve Community Services.

deafPLUS is seeking an Information, Advice and Advocacy Caseworker to provide advice in British Sign Language (BSL) to d/Deaf and hard of hearing people living in the London boroughs of Hackney and Tower Hamlets., enabling them to understand their rights and responsibilities, access what they are entitled to, and help resolve their problems.

If you:

• have great organisational and interpersonal skills
• have experience of giving social welfare advice or similar (in either a paid or unpaid capacity)
• have great communication skills
• have an awareness and understanding of issues affecting d/Deaf and hard of hearing people
• have experience of networking and representing the d/Deaf community

Then you may be the person we are looking for!

• This is a part time position: 34 hours per week
• Salary - £23,088.00 - £26, 109 (pro rata), depending on experience

Closing date for applications: 27th January 2021 at 11.59pm 

Interview – Monday 1st February 2021

How to apply: Please download the attached application pack and apply via this site.

We welcome applications from suitably experienced individuals irrespective of racial origin, age, sex, sexual orientation, marital status, pregnancy and maternity, gender, religion or disability.