Who we are:

Citizens Advice Runnymede and Spelthorne provides advice to over 3000 people a year, helping them with over 11,000 different problems including housing, debt, benefits and employment. We are an expanding local charity with 15 staff members working alongside 40 volunteers to provide advice across Runnymede and Spelthorne. We are a local charity at the heart of our community entirely funded by grants and donations, and we are a member of national Citizens Advice.

The Role:

We are seeking a driven individual who is looking to use their Citizens Advice experience and support us with the exciting growth of our local CA.   The Operations Manager role offers significant opportunity by working closely with the Chief Officer in the development and delivery of the organisation's Business Plan as well as deputising at internal and external partners meetings and working groups.The Operations Manager will manage the advice service operations, standards and compliance of Citizens Advice Runnymede and Spelthorne.  You will be supporting the advice team to offer an effective customer focused service by ensuring our advice quality remains high and meets all Citizens Advice standards.  The role will require you to undertake research and make recommendations on news ways of working to enhance the service. 

Essential criteria:

1. Citizens Advice trained with advice quality management experience
2. Track record of delivering operational change and driving performance
3. Ability to manage individuals and teams and support personal development
4. Experience of delivering change in a customer focused role
5. Track record of working with financial and administrative systems
6. Attention to detail to ensure accurate reporting and regulatory compliance
7. Great interpersonal skills, a ‘can do’ attitude, and the ability to create a positive working environment
8. Ability to  analyse and interpret complex information and produce and present clear reports verbally and in writing
9. Ability to thrive in a fast paced environment balancing competing priorities
10. Demonstrably strategic and forward thinking, as well as an active problem solver
11. A good up to date understanding of equality and diversity and its application to the provision of advice

Desirable:

1. Citizens Advice Session Supervisor experience
2. Experience of managing risk
3. Appreciation of the local community and social challenges in the area

Role Details:

• Location: We work from Addlestone and Sunbury with outreach locations across the boroughs. The role can initially be undertaken flexibly as we are operating both remote from home and in the office.  You will be required to attend all offices and travel between them when Covid restrictions lift.
• Closing Date for Applications: Midnight Sunday 21st  March

Head of Services (Hull and East Riding)  Ref: 2021/HSAS

£36,222 (37 hours per week)

The role:  You will bring your experience of leading people and delivering services to the role, taking on strategic responsibility for the development and delivery of a range of high-quality specialist advice services and projects in response to the growing needs of our communities across Hull and the East Riding.  Your commitment to high quality standards and excellent customer service will help us build on our established reputation, whilst continually seeking to innovate and improve.  You will ensure we utilise our scarce resources effectively to achieve our ambitions for the people we serve.  You’ll inspire confidence in those you work with, particularly our external stakeholders and two local authorities, and will work with the Chief Executive and senior management team to help shape the future of all our services. 

Our ideal candidate will be an experienced and resilient manager with:

• a track record of managing multiple services and projects

• significant experience of developing both new and existing services and leading service improvement

• experience of leading teams in a challenging environment and creating a culture that aspires to continual improvement and excellence in all we do.

• the proven ability to communicate effectively with a wide variety of stakeholders, both orally and in writing

• a thorough understanding of poverty, the problems people face, and advice strategies; and the ability to translate this understanding to solutions for people.

• The ability to work across Hull and the East Riding and visit local services regularly

About us: Citizens Advice Hull and East Riding (CAH&ER) is an innovative and successful service which puts clients first and focuses on delivering high quality advice services via face to face, telephone and digital channels to over 20,000 people a year.  We help people overcome their problems.  Our advice is confidential, free and independent and covers a wide range to subjects including benefits, debt and money management, housing, employment, family and legal matters. We use the evidence of our clients’ experiences to campaign for change.

We are a local independent charity operating from four offices and extensive outreach sessions across the city of Hull and the East Riding.  We employ approximately 80 staff supported by over 100 volunteers. 

Closing date is: Monday 15 March 2021 at 12:00 noon

The Canine Assisted Services Operations Manager helps those with sight loss to live the life they choose by leading and managing a cross functional operations team of staff and volunteers working with adults, children and young people and their families to provide the consistent delivery of person-centred services in accordance with their needs.

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. As a charity, we’re always keen to support flexible working as best we can. We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

More details about this role, the Organisation and the recruitment process can be found in the attached candidate pack and job description.

We reserve the right to close adverts earlier than the closing date.

Candidate profile

To be able to fulfil this role, and provide help to those with sight loss, the skills and experience we are looking for in a potential candidate include;

Essential
• Able to demonstrate experience of managing a complex operations environment where exceptional, customer-focused service delivery is achieved.
• Experience of handling safeguarding concerns within a service delivery setting.
• Knowledge and understanding of effective management protocol
• Demonstrable experience of working in a professional management, supervisory or teaching / training role related to vulnerable people.
• Knowledge of models of person-centred service delivery to adults, children, young people and their families.
• Proven experience of planning and delivering person-centred services to meet the needs of adults, children and young people with sight loss and their families.

Desirable
• Project Management experience
• Comfortable and confident in giving presentations and training to individuals and groups, including experience of chairing or facilitating discussions to include active listening and problem solving in a person-centred environment.
• Experience of working in any the following settings: - education- health and social care- police/probation.
• Knowledge of current legislation, policy and research relating to people with sight loss and/or disability
• Up to date with current policies, practice and thinking in the Education and/or Health and Social Care sector.

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply
Applications need to be made using the online application form, accessed using the ‘apply’ button on our website. As part of your application ensure you provide to evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.

The system does have a time limit, we would advise you to complete your answers and copy and paste into the online form once finalised. Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

Diversity
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from disabled people as they are currently under-represented in the organisation and guarantee an invite to interview for all disabled applicants who meet the essential criteria for the job.

Safeguarding
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

Citizens Advice Waverley is a local independent charity providing free, impartial confidential advice to people across the borough of Waverley. It runs advice offices in Cranleigh, Farnham, Godalming and Haslemere.

We are looking for people interested in working as Advice Session Supervisors to provide cover as required across our four offices. This role includes:

– running the daily advice session, including managing the schedule of client appointments

– supervising the work of a team of volunteer advisers, including providing the support for to new volunteers and

– in conjunction with the Advice Services Manager, ensuring the high quality service delivery and advice standards are maintained, including through checking and providing feedback on written records or advice provided by volunteers.

We are ideally looking for people with recent generalist advice experience in a Citizens Advice setting, or an equivalent advice service, with excellent communications skills and a commitment to delivering high quality advice service. But we will also happily consider suitable candidates without this experience who are willing to learn on the job.

These appointments will be permanent, subject to the continued availability of funding.

We have a very exciting opportunity for an experienced IT professional to join us, reporting into our IT Director. Our successful candidate will be responsible for the IT service management and delivery to the users across the Consortium, and as such will have:

• strong experience in both IT service and supplier management,
• strong experience in delivery of technology change projects
• experience in commercial negotiations and procurements (ideally gained in the public or charity sector)

We are looking for a proven Service Management and Digital professional who can help us continue to shape, plan and deliver our IT roadmap, improving our IT processes and systems. Duties of the role include:

• Acting as the main point of contact for day-to-day management for the Consortium’s IT, application and connectivity suppliers
• Leading on service request and incident management
• Leading change initiatives
• Project Management
• Commercial negotiations and/or procurements.

We are seeking someone who can challenge, inspire and deliver in this area of specialism, but also a colleague who shares the passion and heart to make a difference in our communities. 

To apply

See application pack attached - apply by email and obtain all details required from our website.

Your application should consist of a completed application form and supporting statement (no more than two sides of A4) detailing your reasons for applying, what you can bring to the post and how you meet its requirements. Closing date is 5th March 2021.

BGET Money Advice Worker

Hours: 36 per week

Location: Citizens Advice St Helens

Salary: £19,571 - £22,500 * per annum + up to 5% pension (* pro-rata for part time/ starting salary dependent on experience)

Contract: up to 1 year

This post will provide an effective and comprehensive casework service to people living in St Helens, to access grants from the British Gas Energy Trust. In addition, the successful applicant will need to be able to advice on the full range of enquiry areas including fuel debt and energy efficiency. Advice sessions will take place by way of appointments at the main Office, outreach venues, as well as staffing a ‘late night’ session.

Closing date: 12noon 11th March 2021

Interview date: Wednesday 24th March 2021

For more information and to apply, please click on the Apply button.

Talking Money is a Bristol-based money advice charity with a vision of ‘Communities living without poverty’. Our team provides free, independent, specialist debt and benefits advice, and general money guidance, information and support to local citizens. We have provided high quality, effective and innovative advice services in Bristol and the surrounding areas for nearly 30 years. 

We are seeking an experienced Money Advice Caseworker to deliver generalist and specialist debt advice contributing to Talking Money’s wider mission of empowering and enabling people to tackle financial challenges through advice, financial education and support. We encourage collaborative working across roles to problem solve and expediate better outcomes for clients.

Your main responsibilities will include (but are not limited to): 

1. The delivery of generalist and specialist debt advice to clients, face-to-face, over the phone or online. 

1. Negotiation, advocacy and support for clients where appropriate (e.g. with creditors, at court hearings etc). 

1. Income maximisation and/or financial capability support to clients as linked to their debt advice. 

1. Promotion of service user empowerment, focusing on people’s capabilities rather than problems and needs, through information and support to use self-help where possible. 

1. Providing an integrated money advice service by actively working alongside and promoting Talking Money’s other services and use referral networks for help and support in other areas of legal help. 

1. Participation in the delivery of office and outreach based advice including home visits where required. 

Citizens Advice Dacorum are looking for a Money Advice Team Leader to join our friendly team in Hemel Hempstead to provide technical support to the money advice team of volunteers and to deliver debt advice to clients in Dacorum via multiple channels. This is an ideal opportunity for someone who has some knowledge and experience of debt advice and is looking for the opportunity to further develop their skills.

See full advert for more information

Do you care about privacy and transparency?

Are you interested in regulation of data and digital technology?

Do you have experience in stakeholder relationship management?

There has never been a more important or exciting time in data protection. The ICO is at the heart of so many issues of national importance from how our information is used to tackle COVID-19, influence our voting to increased surveillance of the public as we go about our everyday lives. These are exciting and challenging times for information rights.

We have a crucial role of Group Manager – Relationship Management Service which will shape how the ICO manages relationships with its’ stakeholders to ensure compliance with data protection legislation.

About the role

The Group Manager in the Relationship Management Service will be responsible for ensuring that the ICO builds positive working relationships with its stakeholders to ensure that the ICO can deliver its regulatory responsibilities. The role’s responsibilities will include:

• Leadership of the ICO relationship management team, at a time of change, making your mark on how it delivers its relationship management service.
• Leading engagement with key stakeholders across a wide variety of sectors to ensure they live up to their compliance obligations and the ICO is influential as they develop their business or organisations objectives.
• Leading the coordination of complex stakeholder relationships with large organisations that interact across the ICO.
• Acting as a point of expertise across the ICO to support others in developing their relationships with stakeholders.
• Devising stakeholder strategies and leading stakeholder relationships to ensure that the ICO’s work has impact
• Leading the team to build and maintain positive internal and external relationships.
• Briefing senior staff for meetings and public events; Participating on behalf of the Commissioner/ICO at meetings and events

About you

You will have a degree, professional qualification or equivalent experience, with an interest in information rights law and regulation.

You will be comfortable communicating confidently and concisely, with diverse audiences.

You will have experience developing and maintaining relationships with internal and external stakeholders.

You will have experience dealing with multiple priorities and delivering projects to time.

Excellent analytical skills will be a key part of your skill set with experience of interpreting and applying complex legislation to particular situations and the ability to engage in debate about these issues.

You should have a good knowledge of the regulatory environment the ICO operates in and be able to apply this to many different sectors. 

Closing date 23:59, Sunday 14 March 2021

Please visit the ICO website to apply online

Interviews expected to be held via Microsoft Teams the week commencing 29 March 2021.
 

About the ICO

The ICO is the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. 

The ICO’s work is interesting and immensely rewarding – it is of national importance and increasingly in the public eye.  We are at the forefront of information rights policy development, providing direct advice to the public, and enforcing the UK’s data protection and freedom of information laws. We hold a unique position as a regulator across the whole of the private, public and third sectors.

nia has been delivering services to women, girls and children who have been subjected to sexual and domestic violence and abuse, including prostitution, since 1975. The organisation has three main aims: to provide services for women, girls and children who have experienced men’s violence; contributing to ending male violence against women and girls, and to inform and influence policy and public awareness.

The Emma Project and Daria House are specialist services providing refuge and support services to women who have been subjected to domestic and/or sexual violence and abuse, including women who have been sexually exploited, including through prostitution and who also use substances problematically. The service is currently funded until 31st March 2022 with a possibility of further extension.

As Service Manager, you will be responsible for the effective and efficient operation of the refuges, resettlement and outreach services. You will be based at The Emma Project (Haringey) or at Daria House (Camden) and spend time in both projects.

Both refuges provide accommodation for women who are escaping domestic and sexual violence and who use substances problematically. The women who enter the project have frequently been excluded from and/or refused access to other types of refuge provision.

We’re looking for a highly organised and self-motivated woman who is passionate about ending violence against women, girls and children. You’ll have a ‘can-do’ approach and demonstrable commitment to nia’s feminist approach to supporting women.

CV’s will not be accepted. The post is subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies.

Hours: 35hrs/week working across Camden & Haringey

Closing Date: 10am, Wednesday 10th March 2021

Interview Date:19th March 2021

We are seeking a qualified Solicitor or Barrister with a practicing certificate in England and Wales with experience in family law to lead our advocacy and legal service.  Mosac provides holistic support to families of victims of Child Sexual Abuse. Central to our work is providing pro-bono legal advice as families navigate the family courts and in some cases criminal courts in extremely difficult circumstances. 

Job description

We are seeking a committed, empathetic and resilient Manager, experienced in dealing with high levels of client trauma, to grow our current advocacy service into a pro-bono legal advice department to respond to growing demand.

You will be a qualified Solicitor or Barrister with a practicing certificate in England and Wales. You will have proven experience of working in UK family law.

In the first instance you will be responsible for running  our  telephone and face to face pro-bono legal advice service for the protective parents of sexually abused children. Over time, you would move to overseeing other legal expert officers and volunteers, building partnerships and managing the more complex cases. 

Mosac Background

Mosac has been delivering unique support services for the families of victims of Child Sexual Abuse (CSA) for over 25 years. In a safe environment, we offer free services to families affected by CSA, all of whom are vulnerable with some being excluded, or facing other forms of hardship.  Mosac’s services include a national Helpline, Counselling, Play Therapy, Advocacy & Advice, Training and Email support services. We enable families to achieve and sustain an improved quality of life by rebuilding confidence, alleviating isolation, improving well-being and resilience, promoting inclusion and empowering individuals to move on with their lives, with the skills and knowledge to safeguard themselves and their children in the future.

Advocacy & Specialist Advice Service 

Our Advocacy Service was established in 2005 in response to a growing need from clients to provide advice and guidance on a range of issues including:

• Criminal proceedings, family court proceedings, CAFCASS and Social Services

• Preparing for interviews, medicals, court hearings, core assessments, psychological evaluations, case conferences and safeguarding frameworks

• Complaints procedures with Police, CPS, Social Services and others

• Liaising with professionals such as police, social services, teachers, legal professionals

• The safeguarding children framework and CAF (Common Assessment Framework)

• Supporting parents undergoing separation/ divorce as a result of allegations of sexual abuse: court hearings, financial restructuring, housing and school issues

• Supporting families requiring access to criminal or private compensation

• Emergency protection orders (primarily non-molestation and occupation)

• Emergencies such as breach of parole by offenders or victim suicide attempts

• Helping to reduce the likelihood of repeat victimisation and reducing the isolation experienced by families in this situation

• Attending Child Protection Conferences, Team Around the Child meetings

• Ensuring equality and accessibility for disadvantaged groups.

Role Description and Key Responsibilities

• Lead on the  transition of our advocacy service into a pro-bono legal advice department for individuals and families whose children have been sexually abused, from across England and Wales.

• Provide specialist pro-bono advice to individuals and families. 

• Work with the CEO to grow and develop the department by developing partnerships, raising additional funding and consulting with internal and external stakeholders to support service design. 

• Lead on the evaluation and monitoring of the department’s work 

• Work collaboratively with other Mosac Service Managers and existing clients to provide support that is tailored to suit the needs our clients

• Line manage legal experts and volunteers 

• Attending regular clinical Supervision, supported by Mosac

• Attending regular Mosac staff and team meetings

• Represent Mosac externally on TV, radio and through various media interviews, to help build relationships with influencers and key decision makers and to raise the profile of the Mosac pro-bono legal advice service. 

• Carrying out any other reasonable duties required from time to time by the charity

Person Specification:

Essential Skills, Experience and Qualifications

• Qualified Solicitor or Barrister with a practicing certificate in England and Wales. You will have proven experience of working in UK family law.

• Experience of working with clients who have experienced high levels of trauma

• High level communication skills, including experience of communicating effectively across cultures and with diverse audiences, both verbally and in writing

• Excellent IT skills – with a good knowledge of Microsoft Word, PowerPoint and Excel

• Excellent organisational and time management skills

Personal Attributes and behaviours

• Empathy with Mosac’s clients

• Ability to manage own/ joint workload and prioritise tasks

• Conscientious, resilient and self-disciplined

• Demonstrates the ability to build rapport with quickly and to understand needs, wants and expectations

• Ability to work to deadlines/targets for self and others

• Works effectively and calmly under pressure

• Attention to detail in all aspects of work

• Ability to work on own initiative

• Active team player

• Ability to guide, support and develop volunteers

• Non-judgemental

We are seeking to appoint a Team Leader to join the team at Citizens Advice Wirral.

We are looking for an enthusiastic and innovative Team Leader who will help us to shape our Advice service delivery going forward. If you are someone who embraces change and has a solution based approach, read on to find out more.

With experience of leading and developing people, supporting them to deliver the best outcomes for clients and having an innovative approach with the ability to embrace new technology in order to enhance service delivery.

Able to engage positively and confidently with people from a wide range of backgrounds and organisations, we are looking for someone with a range of experience and knowledge to bring to this role. Whilst a background in advice would be an advantage, it is not essential as full training will be given.

If you feel you are the right person for the role please visit our website to download an application form via the Apply button. 

Closing Date: Monday 8th March 2021 at 12 noon
Interviews: Week commencing 15th March 2021

Citizens Advice Wirral is an equal opportunities employer and does not discriminate on the grounds of race, colour, ethnic or national origins, sex, marital status, sexual orientation, disability or religion in the selection or treatment of staff.

Service Charge & Rents Manager:

We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.

The One Housing Customer Services teams are friendly, knowledgeable and we love what we do. We are proud of our expertise and passionate about the high-quality, service we deliver to all of our customers.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not- for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

Join our Customer Service team
Our Customer Services teams play a central role in achieving our vision. Our teams include our Customer Contact Centre and specialist teams like income collection, rent and service charges and resident management. Often acting as a first-point of contact for our customers, we prize our accountability, empathy and a genuine desire to be helpful and informative.

We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.

The role:

We have a fantastic opportunity for someone to join us in the position of Service Charge and Rents Manager. Your responsibilities will include:

• The accurate calculation, construction and issue of all service charges, including both annual revenue charges and major works charges for properties in the One Housing portfolio management, working with other departments to achieve this. Accurately estimate and actualise all service charges. Accurately calculate and issue of all rents in the One Housing portfolio working as required with other departments to achieve this.
• Day to day responsibility for managing the Service Charge and Rents Team and its resources (including systems such as BlueBox), allocating work, managing projects and determining priorities. Responsible for the development and effectiveness of the team through regular support, supervision, appraisals, 121s and team meetings. Where required to take action in relation to disciplinary matters, sickness or capability. 
• Ensuring the Service Charge and Rents Teams provides an excellent customer-focused, professional management service to residents and clients ensuring all legal landlord/freeholder obligations are met, ensuring all relevant fees, charges, notices and rents are issued in a timely manner and addressing any queries in relation to these as required.
• Advising on and implementing lease terms, statutory measures and One Housing policies relevant to the management of shared ownership and leasehold properties. Leading the efficient and effective collection of service charges for all properties by ensuring the accuracy of charges and assisting in the resolution of disputes and queries, including First Tier Tribunal (Property Chamber) work and attendance.
• Maximising income to the service and organisation by maximising levels of cost capture when calculating service charges. Providing specialist advice and guidance to colleagues and residents on matters relating to rents, service charges and third-party landlords. Responsibility for undertaking all statutory consultation in relation to service charges.
• Ensuring the whole of the Service Charge and Rents Team has a good working relationship with relevant One Housing colleagues and stakeholders. Proactively ensuring that the databases and mapping used for the calculation of rents and service charges is up to date, accurate and contains all the relevant information.
• Pro-actively contributing to Customer Operations Directorate management team, deputising for the Head of Income. Meet all targets set and any relevant corporate objectives, including production of KPI’s and stats. Regularly consider new strategies, legislation, policies, trends, practices and initiate and implement any changes where appropriate to maximise income collection and deliver a industry leading service. Management of your team’s direct customer contact, via phone, email & post. To answer calls directly from customers.

What you will need to succeed:

We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly. The successful candidate will have:

• Managed complex initiatives and changes that span one or multiple lines of business
• Experience in dealing with service charge and rent setting. Experience in dealing with variable service charges.
• Experience and knowledge in legislation and regulations.
• Knowledge of property management and experience of calculating and issuing property charges, including services and rents.
• Extensive knowledge of leases, tenancies, legislation and case law in relation to service charges and rents.
• Very good IT skills generally and specifically in relation to Excel.
• The ability to build effective links with relevant stakeholders, both internally and externally.
• Drive and be target-orientated. Commited to delivering exemplary and industry leading customer service.
• Experience in dealing with service charge and rent setting. Experience in dealing with variable service charges.

Desirable  Knowledge, Skills and Experience

• People management experience, an be able to demonstrate how they lead and inspire their team to high performance.
• A professional qualification in property management, facilities management, service charges and rents and/or leadership

Professional qualifications or memberships

• Working towards membership of the Royal Institution of Chartered Surveyors (RICS).

The offer:

Our [email protected] benefits offer you an array of perks designed with your wellbeing in mind.

• Salary: £50,000
• Your holidays are important to us. Take up to 28 days annual leave plus bank
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues

• Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our
• Look after your loved ones. Our healthcare cash back plan allows you to claim back cash for you and your family’s healthcare.

• Well done! With our colleague recognition programme you will know when you’ve done a #greatjob
• Learning never stops One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.

• Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.
• Experience new things. We offer you a career break after 3 years’ continuous service.

About us:

As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and their workforce reflects that. We understand the strength we gain from having and supporting our diverse teams. The different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.
We welcome applications from everyone

Apply today for a fulfilling career in our Customer Services team.

As an established and much-loved national charity our mission is focused on raising awareness of hen welfare and subsequently improving the health of hens and those that care for them. Over the last year we have seen an exponential rise in requests for pet hens and have documented countless times how hens are helping many cope in their daily lives. In recent years we have partnered with organisations and  institutions to test this theory and the outcomes from these tests has proven beneficial to those involved.

We believe hens have so much to offer in this area that we are now developing Hens As Therapy programme and that’s where you come in. The vision for the first phase of our programme is:

• To introduce hens as a support animal to new audiences where they can benefit those who require support
• To promote hens as an effective means of therapeutic support by facilitating learning and development of key life skills and building confidence
• To develop, build and nurture relationship with organisations and institutions to facilitate access for those who require support

In it’s initial development phase we for-see this programme running for a two-year period.