Advice service manager jobs in redbridge, blackpool
Salary: £42,000 per annum
Location: Hybrid Work Culture. We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s.
The post holder will be contractually based at Hospice House, Britannia Street, London, WC1X 9JG. This role is eligible for the Hospice UK Hybrid Working Arrangement from the start of employment. Our expectation is that you will come to London at least two days each month for team meetings, plus a quarterly ‘all staff’ event, and External Affairs away days a few times a year. The Communications team mostly comes into the office at least once a week. You may also find it useful to visit member hospices. You can work remotely for the rest of the time. Equally, you may prefer to work from the office full-time.
Benefits:
- 25 days in the first year, increasing to 27.5 days in the second year of service and 30 days in the third.
- Matched pension scheme up to 7% of salary
- Support for staff with caring responsibilities
- Family-friendly culture
How to Apply: CV and supporting statement - using Hospice UK’s supporting statement document – see below
Closing date for applications: 10 am Tuesday 24 June 2025.
Interview dates: Monday 7 and Tuesday 8 July 2025
Job Information:
It’s an exciting time to take on this refreshed role as Digital Marketing Manager at Hospice UK. After significant investment in our digital infrastructure and an overhaul of our communications strategy in recent years, we’re looking for someone to take our digital offering and supporter engagement to the next level.
Line managing a team of two, and with shared oversight of the organisation’s brand, this role leads the delivery of key digital marketing products in the organisation, including our Dying Matters campaign. It’s an influential and visible role within the organisation, and has the great privilege of overseeing the telling of deeply moving human stories of grief and compassion at the end of life.
The Digital Marketing Manager is responsible for creating a rich and varied online experience for Hospice UK’s supporters. Overseeing our digital marketing and content strategies, you will work with powerful personal stories of hospice care, loss and grief. Your goal is to use these to inspire our public audiences to get behind our mission to make sure end of life care is there for everyone who needs it.
You’ll be a key member of our External Affairs directorate, and you’ll manage our digital content and marketing team, leading the delivery of key campaign and marketing content and products. The team is currently made up of three people. You’ll have a sophisticated understanding of how to get our audiences’ attention through effective use of tools including Meta Business, Google search and email marketing.
We recognise that search engine optimisation (SEO) and user experience are both critical to achieving our business objectives. You’ll lead on planning content that is SEO-optimised to get us appearing in front of as many people as possible, and structured in a way that gives users a top-class online experience.
Our social media channels have undergone a transformation since our brand refresh in May 2024, and are now engaging our supporter base – and those new to hospice care – in a highly effective way. You’ll lead the team that plans and produces content for both our member and supporter-facing social channels, finding new and engaging ways to keep growing our social presence.
We’ve made great strides over the past 18 months in working much more effectively with our Income Generation directorate across appeals, organic social media and paid social marketing campaigns. You’ll be a key part of the continuation and development of our work here, sourcing stories and content that further develops our success in these spaces.
With a highly motivated Membership Engagement team in place to strengthen our position as a membership body with the UK’s 200+ hospices, you’ll collaborate with this team to identify opportunities to work with our members for things like photography and filming, social media, and other campaign-related content.
You’ll have a key input into the delivery of content for Hospice UK’s flagship campaigns including Dying Matters and Hospice Care Week. With shared responsibility for brand development and guardianship, the role has significant visibility across the organisation, requiring strong relationship, motivation and influencing skills.
This is a reshaped role which comes at an exciting and important time in Hospice UK’s digital evolution. We’ve significantly invested in our digital footprint and infrastructure in recent years, with a new website and CRM, and a recently completed digital fundraising and social media strategy review now ready for implementation. As we develop a new organisational strategy, you’ll lead the development of new, audience-led and integrated ways to recruit, engage and mobilise our supporters online.
We know that more and more people care about and are motivated by making sure everyone who needs it gets brilliant care when they die, and that family and friends are well supported too. The exciting challenge of this role is to harness that public interest to help drive Hospice UK’s work forward.
For more information about this role please see the Candidate Information pack below
How To Apply
If you would like to apply for this role, please send the following documents to Hospice UK recruitment by 10am on Tuesday 24 June 2025:
- Your CV. Ideally in Microsoft Word format and less than 3 pages of A4
- A completed supporting statement form (where you can demonstrate how you meet the person specification.)
- A completed equalities monitoring form.
We will shortlist candidates based on their CV and supporting statements. A briefing of what to expect will be sent in advance to shortlisted candidates.
Closing date for applications: 10am on Tuesday 24 June 2025.
We believe in fair recruitment and working to remove bias, so all applications will have identifying indicators removed before being submitted to the shortlisting panel.
Please make sure you provide your contact details in your email. Please note the interview dates above and let us know if there are accommodations you might need to participate fully in the process. We will try to be flexible.
To be considered for this role you must have the right to live and work in the UK for your application to be progressed. Hospice UK is an equal opportunities employer and welcomes applications from all sections of the community..
The client requests no contact from agencies or media sales.
Thank you!
Help shape the future of imaging services by supporting providers on their journey to QSI accreditation. As our Quality Improvement and Review Partner you'll lead independent assessments, guide expert review teams, and drive measurable improvements across NHS and private imaging settings.
The Quality Standard for Imaging (QSI) defines what’s needed to deliver safe, effective, and patient-centred imaging services. Jointly developed by the Royal College of Radiologists (RCR) and the College of Radiographers (CoR), the QSI supports imaging providers in embedding a culture of continuous quality improvement and achieving excellence.
As a Quality Improvement and Review Partner, you’ll play a pivotal role in upholding and advancing these standards. Drawing on your professional expertise, you’ll support imaging services on their journey toward QSI accreditation and lead independent assessments across a wide range of settings — from small independent providers to large, multisite NHS and private organisations. You’ll guide expert review teams, deliver robust evaluations, and produce focused reports and action plans that drive meaningful, measurable improvement.
What you’ll do
- Act as the designated Quality Improvement and Review Partner for a portfolio of imaging services across the UK.
- Provide expert guidance to QSI leads on both the review process and the standards.
- Manage the full review cycle for services in your portfolio.
- Select and coordinate review team members in collaboration with the Quality Improvement Coordinator.
- Participate in quality assurance and moderation activities to ensure consistency and rigour.
What you’ll bring
- Demonstrable experience in quality assurance, accreditation, or evaluation assessments, or in healthcare quality management.
- Strong knowledge of quality assurance and assessment approaches.
- Excellent oral and written communication skills, tailored to diverse audiences.
- Proven ability to prioritise effectively while remaining adaptable to changing needs.
- A collaborative mindset and the ability to build strong relationships with a wide range of stakeholders.
If you’re a confident, high-performing professional with a passion for quality improvement, we’d love to hear from you. Learn more about the role, the RCR, and how to apply in the Quality Improvement and Review Partner candidate pack.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Work Rights Centre is looking for a motivated colleague to support our frontline advice team by acting as the first point of contact for clients, providing efficient triage of cases, and to support the delivery of key projects.
This is an ideal opportunity for a candidate with a strong sense of justice, who values impact, and enjoys client-facing work in a diverse and agile team. We can accommodate hybrid work, and offer 28 days of annual leave in addition to a winter holiday break.
The role
You will have the opportunity to make a true impact on people’s lives by acting as the first point of contact for clients, and leading the triage of varied enquiries. You will collect and record information about people’s cases, before they are allocated to one of our legal advisers in the Employment or Immigration team, and contribute to client-facing materials. You will also support the smooth running of the organisation by providing administrative and office support.
About you
We seek an enthusiastic frontline worker, who shares our mission to end in-work poverty by helping vulnerable workers find justice, and who has:
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Two years of experience working in a client-facing capacity
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Experience collecting information, and setting clear client expectations
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Excellent written and verbal communication skills
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Excellent time management, demonstrating an ability to juggle multiple tasks
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Knowledge of, and empathy with, experiences of migrants and other vulnerable workers.
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Experience in triaging client enquiries or providing advice in a legal setting would be highly advantageous
Please download the job description for full responsibilities and complete person specifications.
How to apply
Please send your CV and Cover Letter by 29th June 2025 and don’t hesitate to reach out with any queries about this opportunity.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Deputy Service Manager
Location: Elephant and Castle (around a 7 - 10 minute walk) onsite working, step free access
Salary: £33,200
Shift Pattern: Monday to Friday on rota which can vary between 08:00 - 16:00, 09:00 - 17:00, and 14:00 - 22:00. You will also take part in the out of hours on call service for managers. Home working available one day per month, one evening per week, and no bank holiday working.
About the role
We're seeking a Deputy Service Manager to join our Independent Approved Premises (IAP), commissioned by Criminal Justice Service (IAP) which works with high risk offenders who have left prison. Penrose Drive is a community setting, rather than custodial where residents can go out in the community if they do not have restrictions on their license. Security is therefore flexible in both design and operation. The team work in a multi disciplinary approach, working alongside probation services, job centres, mental health teams, and other community partners.
You will lead the team by providing line management and leadership support to enable and empower the team to deliver high quality support to our residents. You will ensure a quality service is delivered in line with our contractual requirements, and will encourage the creation of a psychologically informed environment, which provides person centred support. The role includes:
- Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
- Support the Service Manager in leading the day to day operational delivery of the service
- Risk Management ownership, ensuring processes and policies are followed
- Property and Housing Management, ensuring the accommodation meets our requirements, and repairs and maintenance are regularly reported and completed
- Financial Management, including petty cash and budget management
- Contract management and Internal auditing, admin, and general other duties as required.
About you
We are seeking a passionate, driven and motivated colleague to lead this service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly within the criminal justice system and can support the team in delivering excellence. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!
- Experience of working within a criminal justice system environment
- Ability to lead a team to achieve service KPI's
- Ability to provide advice, support and guidance to a team on all aspects of the service such as resident related enquiries which can include housing, mental health support, signposting
- Ability to promote the service externally to enhance reputation in the area and with partner organisations
- Willingness and ability to work flexibly to meet service needs
- IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
- Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Eligibility to register with Blue Light Discount Card
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
- Be part of an organisation which believes good care and support improves lives.
- Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation.
SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check and BPSS check. We encourage applicants from all backgrounds.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Thank you!
We are working in partnership with Oxleas NHS Foundation Trust to deliver the Bromley Mental Health and Wellbeing Hub (BMHWH), as part of the ongoing transformation of mental health services in the London Borough of Bromley under the NHS Long Term Plan. The service integrates the expertise of local primary, secondary, and voluntary sector providers to offer flexible, holistic and person-centred support for adults experiencing mental health difficulties.
We have an exciting opportunity for a Mental Health Advisor to join the BMHWH team. Working within the Information, Advice and Guidance and Tailored Wellbeing pathways, this role offers the chance to make a direct impact on individuals’ recovery journeys by providing timely, personalised support.
You will manage a caseload, delivering one-to-one and group-based interventions, offering information, advice, guidance and signposting, and co-producing support plans tailored to individuals' goals and needs. You will undertake holistic assessments, and work closely with clinical colleagues at Oxleas to ensure a joined-up approach between clinical and non-clinical support. Your ability to build strong relationships and maintain accurate case records will be vital to support quality assurance, risk management and positive outcomes for clients.
The role requires excellent interpersonal and organisational skills, a commitment to recovery-focused practice, and the ability to work flexibly and collaboratively within a multidisciplinary team. You will have experience supporting people with mental health challenges, including those with complex or heightened needs, and a strong understanding of local services in Bromley. A good working knowledge of safeguarding procedures and outcome-focused practice is essential.
Hybrid working is considered in line with our policies, and occasional out-of-hours work may be required.
Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.
Closing date: Sunday 22nd June (11:59pm)
Likely interview date: Week beginning 30th June
We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.
About Us
SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.
SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.
Read more about staff benefits and why staff love working here on our website.
Registered Charity
101 - 500
We work to be there when it matters for people living with mental health problems and dementia in Bromley, Greenwich, Lambeth, Lewisham, and Southwark
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Ascension Community Trust (ACT) is a much-loved community-based charity in Custom House, Newham. We deliver a range of projects including Newham District Foodbank (a Trussell Trust foodbank run by ACT and two community partners), welfare benefits advice, immigration advice, ESOL classes, work with adults with learning difficulties, as well as work with children, young people and their families.
This an exciting time for the programme with a SEND school being built next door to our centre, and with established relationships with several care homes – we expect that this programme will go from strength to strength.
The programme currently consists of:
- Inclusive Art Group
- Supported Volunteering
- Weekly Community Meal
- Gardening Project with children from a local SEND school.
You will have the leadership skills to support a small team of sessional staff. You will be at ease in relating to adults and children with learning difficulties as well as their parents and carers. You will be passionate about the well being and integration of people with learning difficulties with an understanding of their needs.
Christian belief is not a requirement of the role; however, it is essential that the successful candidate will be comfortable working in sympathy with our values.
If you share our values and want to make an impact within Newham, then we look forward to hearing from you!
Thank you!
“Providing free, independent, confidential and impartial advice”
Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.
Post funded by Southwark Council
This post is advertised as an exciting opportunity for an experienced Advice Session Supervisor (ASS) to consolidate their skills and experience or as a development opportunity for an advisor to train to become an ASS within six months of starting in post. If applying as a trainee the starting salary will be on NJC Scale 6 - £34,582 for the first six months whilst undertaking the training.
The post holder will be required to work across all of our offices and outreaches in Southwark according to operational needs.
The role includes:
- Providing advice to the public and undertaking casework on social welfare law issues
- Supervising advice and gateway assessment sessions
- Supporting and supervising staff and volunteers
To be successful you will need:
- Recent experience of giving advice to the public. This should include having undertaken advice casework.
- Experience of undertaking the role of Advice Session Supervisor or to demonstrate the ability to undertake this role with training provided within 6 months of starting
- To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies
Closing date: 9.00 am Monday 16 June 2025
Interviews: Friday 30th May 2025
For further information and an application pack please go to our website via the apply button.
We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.
Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you reading for something new?
This is an exciting opportunity for an experienced manager to join our established adult services teams in Kent. We are looking for someone with effective management skills and the ability to build a strong team culture.
You’ll provide effective leadership, support and mentoring to team leaders and wider team members across a range of local services. You will have responsibility for managing day-to-day operations, ensuring targets and outcomes are met.
You will be expected to model behaviours regarding effective and supportive client engagement, lead on best practice and develop staff to their full potential. You will carry out essential line management tasks, including supervision, leave requests, risk assessment and team meetings.
As a manager, you will ensure safeguarding concerns are managed according to policies and procedures, and must demonstrate a robust understanding of confidentiality, data protection and health and safety principles.
There will be opportunities for networking and developing relationships with a range of statutory agencies and community partners, and you will deliver presentations and attend events to represent and promote services.
Applicants should have experience of working with vulnerable adults in the social care, health, or voluntary and community sectors. Experience of working with or an understanding of issues relating to unpaid carers is essential. You will need to demonstrate skills in coaching, mentoring, performance management and problem solving.
The role will be based in either New Ash Green or Mersham, and you should be prepared to travel to other areas in Kent as part of the role. Car driver essential.
Take your next step with us.
We offer our employees:
· Inclusive values-based environment
· Competitive remuneration package
· Workplace pension scheme
· Generous annual leave entitlement plus bank holidays
· Opportunities for hybrid working
· Benenden Health Care
· Death in Service Benefit
· Cycle to Work Scheme
· Employee Supported Volunteering scheme
· Development opportunities
· and more
Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.
Please either submit your CV with a short covering note or visit our website for full details.
Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion and celebrate diversity across our organisation and within communities.
Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.
Registered Charity
101 - 500
Imago provides support and opportunities to people, families, and communities across Kent, East Sussex, Medway and South London
The client requests no contact from agencies or media sales.
Thank you!
Can you help us find opportunities for our members? Mosaic Works provides work experience opportunites for LGBT+ 12 - 25 year olds mentored by an LGBT+ employee from that workplace.
Mosaic LGBT+ Young Persons’ Trust is the largest LGBT+ youth service in Greater London. We have more than 550 members: around 350 12 – 18 year olds (young persons) and around 250 18 – 25 year olds (young adults) using one of our many services each year.
We believe that a good job, where you can earn a decent salary and where you can be yourself as well, can transform your life. So we are working on a series of actions which will increase the chances of our members to get such a job.
The Business Development Manager will be responsible for the program end to end. It involves finding opportunities for our members to have work experience - that requires sales skill and tenacity. It also involves supporting our member and the workplace mentor - that requires you to want to work helping people and providing advice and support.
Mosaic Works provides work experience opportunities for our members. We place them in businesses being mentored by an LGBT+ employee in that workplace. We ensure that they are paid for their work.
We have found social action / volunteering programs also give an excellent start to the world of work and enhance a CV.
We also provide career advice, CV and interview preparation. Experience shows us that this is a great start to them moving on and more easily getting permanent employment.
As Business Development Manager you will run these programs end to end, in a full 360 sales role. We will provide support to you to ensure you are successful. We have a sales plan which enables you to over achieve and increase your earnings.
Closing date Friday 20th June
Registered Charity
1 - 5
Support, educate and inspire LGBT+ young persons and young adults from London and beyond
Thank you!
A fantastic opportunity has arisen for a full time Office Manager at SSAFA The Royal Homes Estate, based in Wimbledon.
About the role
We are seeking a dedicated Office Manager for The Royal Homes Estate at Queens Alexandra Court. The role involves acting as the first point of contact for queries, managing administrative tasks, supporting meetings and events, maintaining resident files, and overseeing the referral process.
You will also facilitate the use of common and guest rooms, manage communications for potential residents, and collaborate on creating notices and welcome packs.
Additionally, you will provide support for financial enquiries and work with agencies supporting residents to procure goods, event tickets, and services.
About the team
You will be part of a small dedicated and compassionate team based at The Royal Homes Estate. You will have the opportunity to work closely with co-workers who are highly trained, experienced and supportive.
About you
To carry out this role successfully, you will have strong administrative and reception experience, and be proficient in Microsoft 365 applications. You will be confident in using digital technology and be able to act independently when required.
You will have knowledge of Health and Safety requirements, the Equality Act, and have experience working with vulnerable and elderly individuals.
Your excellent communication and interpersonal skills will help you build strong relationships and effectively support others. You will be able to handle telephone calls with professionalism and have experience in diary management and producing high-quality documents.
The successful candidate will have excellent organisational and time management skills to be able to prioritise tasks and manage multiple responsibilities efficiently.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Closing date: Midnight on Sunday 22 June 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: TBC
Registered Charity
101 - 500
Our vision A society in which the Armed Forces, veterans and their families can thrive.
Thank you!
Hours: 35 hours per week (full-time)
Salary: £34,506 - £35,934 pa per annum depending on experience
Start Date: As soon as possible
Contract Type: Permanent
Work Location: Hybrid - Our office in Camden, NW1 and homeworking
About Citizens Advice Camden
We are a well-respected local charity with more than 85 years’ experience of delivering free, independent and impartial information, advice and casework services which meet the changing needs of local residents. Our aims are to provide the independent, impartial, confidential and free advice people need for the problems they face and to improve the policies and practices that affect people’s lives.
We target our services at the most vulnerable in our community. Our client profile closely matches local indices of deprivation with most of our clients coming from the most deprived wards in the borough. We identify trends to ensure our services remain agile and able to respond to changing and emerging advice needs.
About the Community Advice Team and the Role
Our Community Advice service is central to Citizens Advice Camden’s work, providing high-quality generalist advice to residents across a range of issues including benefits, housing, and employment. The team delivers support through face-to-face, telephone, video, and digital channels, and is strengthened by a committed group of volunteers and a collaborative working environment.
As Advice Supervisor you will play a key role, along with our other supervisors, in maintaining and developing the quality of this service. You will supervise and contribute to the delivery of advice, ensuring we meet the targets and outcomes of our advice contracts and grant agreements. We are looking for someone with experience of delivering generalist advice and casework to a high standard, and the ability to support others to do the same. While we welcome experienced supervisors, we are also open to considering this as a development opportunity for an experienced adviser ready to take the next step in their career.
Closing date for applications: 9.00am, Monday 16 June
Interview date: week commencing 23 June
Interviews will be held on Zoom.
CVs are not accepted.
Citizens Advice Camden is an equal opportunities employer. We encourage applications from all sections of the community.
Thank you!
We are looking for a new Office Manager to organise and coordinate administration duties and office procedures in the charity. Your role is to create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication and safety. You will be experienced with a variety of office software (such as email tools, spreadsheets and databases) and be able to accurately handle administrative duties.
As the central point of contact for everyone within our charity you will have an overview of many different things, an impeccable working knowledge of the charity and its aims, and will “pitch in” wherever necessary to ensure the charity operates smoothly.
This position is a permanent full time post (40 hours per week) which will be office based in Holderness House, 51-61 Clifton Street, London EC2A 4DW. The starting salary for the post will be £37,129.00 per annum.
Essential Skills
§ Line management of key administrative staff.
§ Management the office budget, including processing invoices.
§ Upkeep of the charities’ customer relationship management (CRM) system; providing support to users and troubleshooting issues.
§ Act as the lead manager for ensuring compliance with data protection principles, policy and legislation.
§ Training users of the CRM.
§ Serving as a point of contact for internal and external communications, including general enquiries, phone calls, emails, and correspondence.
§ Coordination of administrative support to other departments, such as managing fundraising supplies and posting them to supporters.
Please refer to the attached Job Description for further information.
Our charity
ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.
We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.
We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.
Who we are
You will enjoy being part of our small team who work very happily together. By joining ACCT UK you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.
What we can offer you
In addition to your salary, we offer all staff:
· Flexible working arrangements (you agree a working pattern with your line manager).
· The ability to work both from home and from our London office.
· Personal Accident Insurance, including loss of earnings cover and death benefit.
· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).
· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).
· Good leave allowances (which are offered pro-rata for part time staff):
o 20 days annual leave plus Bank Holidays.
o Additional privilege leave, on set days each year, such as between Christmas and New Year.
o An additional five days of volunteering leave.
· Support for qualifications and personal development.
· Employee Assistance Programme.
· Season ticket loan.
· Railcard (if you are eligible)
· A caring and supportive team environment.
How to apply
Please send a covering letter that details how you meet the requirements of the job description along with a CV by Wednesday 25th June 2025. Please note, AI should not be used to produce either the covering letter or CV.
Interviews will be held on week commencing Monday 7th July 2025.
Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo a Disclosure and Barring Service check. In addition, we will follow up references.
The client requests no contact from agencies or media sales.
Thank you!
Head of Advice Services
London/Hybrid (2 days a week in the office in Brent)
Permanent
Part time - 3 days/24 hours per week
Salary £42,230 per annum pro rata
Excellent benefits including 5 weeks annual leave plus bank holidays (pro rata) and flexible working, pension scheme, Employee Assistance Programme, Death in Service benefit, opportunities for training and professional development
Are you a committed professional, who is flexible, driven and innovative, with a background in Advice Services, and looking for a part time role in North London?
Charity People are delighted to be working with a charity based in North London which prevents hunger, fights poverty and builds community, to recruit a Head of Advice Services role.
The charity, alongside volunteers and partners, coordinates a network of food banks, kitchens, a community shop and café. Whilst at these locations, guests can access more holistic support, including welfare advice, asylum support and an award-winning community garden.
The Head of Advice Services will play an integral role in safeguarding the integrity of services, set the overall strategy for the advice service, and ensure the service and programmes run effectively and efficiently.
Key responsibilities:
- Strategic Leadership & Service Oversight: Provide direction for Advice Services, supporting programme development, maintaining quality standards (AQS and OISC), and managing staff, while also handling a small caseload of complex advice cases.
- Monitoring, Evaluation & Impact: Work with the Advice Service Manager to track programme goals and outcomes, use data to guide strategic decisions, and ensure meaningful community involvement in service evaluation.
- Safeguarding: Act as the Designated Safeguarding Lead, overseeing safeguarding policies, training, and risk management, and offering strategic advice to staff across the organisation.
- Fundraising & Financial Oversight: Support funding bids and oversee operational planning and budgets for Advice Services, ensuring delivery aligns with organisational goals and funder requirements.
The ideal candidate will have leadership experience within advice services, with a strong background in delivering and managing caseloads in areas such as immigration, welfare, or housing advice. You will bring expertise in impact evaluation, safeguarding, financial oversight, and rights-based or trauma-informed approaches. Strong communication, leadership, and data analysis skills, along with a commitment to learning, are essential.
If you are excited by this opportunity and would like to apply, we would be delighted to hear from you.
How to apply
Please share an up-to-date version of your CV via the link below. Jen D'Souza at Charity People will be in touch with the full job pack and further details on how to apply. The application process is CV and Supporting Statement. The closing date is 12 noon on Tuesday 10 June with interviews scheduled for w/c 16 June.
Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
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Thank you!
As our Service Desk Support Coordinator, you’ll be the friendly face of IT support at the Royal College of Radiologists. You’ll be the first point of contact for our staff, Officers, Examiners, and remote users delivering support across IT and Audio-Visual systems. From troubleshooting tech issues and managing service requests to supporting high-stakes examinations and ensuring our meeting rooms run smoothly, you’ll play a vital role in our reputable team.
If you are a dedicated professional with a passion for technology and a commitment to delivering exceptional support, the Service Desk Support Coordinator role offers an excellent opportunity to contribute meaningfully within a respected and forward-thinking organisation.
What you’ll do :
- Providing responsive, customer-focused support via Freshdesk, Teams, email, and in person.
- Managing IT tickets and ensuring timely resolutions.
- Supporting Windows, macOS, Microsoft 365, and mobile devices.
- Assisting with onboarding, training, and documentation.
- Helping deliver seamless AV and video conferencing experiences.
- Supporting exams and events—sometimes outside regular hours.
- Collaborating with HR, Digital Products, and external tech partners.
What you’ll need :
- ITIL Foundation or equivalent experience in IT Service Management
- Hands-on experience with ticketing systems, Windows/macOS, Microsoft 365, and Active Directory
- Strong troubleshooting skills across hardware, software, and networks
- Excellent communication and customer service skills
- A proactive, self-starting attitude and a love for learning
- A commitment to data protection, security, and sustainability
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (60% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
Thank you!
“Providing free, independent, confidential and impartial advice”
Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.
Gateway Assessor
NJC Scale 2 - £28,050 to £28,427 per annum
Full-time – 35 hours per week
The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment by supplying accurate, personalised, relevant information and guidance.
You must have:
- Recent experience of undertaking the role of Gateway Assessor or of providing information, advice and guidance to the public either through face to face, telephone and emails including experience of exploring clients’ problems and identifying appropriate next steps.
- An understanding of the main enquiry issues involved in assessing clients' problems
- Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony
- To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies
Closing date: 9.00 am Monday 16 June 2025
Interviews: Friday 20 2025
In return, we can offer you a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% of gross salary, an Employee Assistance Programme and training and development opportunities to continue your professional development.
Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.