Advice service manager jobs

Join Age UK and be part of our Brand and Communications Division. This is a new role, created to help us transform how we work with celebrities. It would suit someone who has relationship building and communication skills, as well as attention to detail and end-to end project management experience.

As Celebrities Manager you would have worked extensively with celebrities and agents, be motivated to translate ideas into action and able to prioritise carefully to ensure maximum impact. Working closely with the Events and Celebrities Manager, you would secure celebrity partnerships that deliver brand, income generation and PR opportunities, supporting organisational goals and reaching our priority audiences. You would cut across internal boundaries to understand and create engagement opportunities for celebrities and build lasting and high value ambassadorial relationships.

This will be a varied role, working within a supportive team to help shape our new celebrity strategy.

This is a hybrid role, a blend of homebased and office working. The expectation is that you will attend our London office (One America Square EC3N 2LB) for a minimum of one day a week - the team attend the office on Tuesdays currently. Travel costs to the London office are not covered by the charity.

Age UK internal grade: 5L

Last date for applications Monday 8th September 2025

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

Experience

• Proven experience of working with and influencing high profile celebrities and their agents, securing in depth support for charity campaigns and activities. A, I
• An expert in your field, able to provide consultancy to your colleagues when needed around how celebrities can add value to their campaigns and projects. I

Skills and Knowledge

• Excellent negotiating, influencing and networking skills, and ability to work collaboratively with a range of internal and external stakeholders, on complex projects and across internal boundaries. A, I
• Excellent organisational and planning skills, ability to prioritise workloads, manage competing demands and work under pressure and to tight deadlines. A, I
• Excellent attention to detail, as well as excellent oral and written communication skills, including the ability to write tailored and compelling copy. A, I
• Good working knowledge of MS Office and Microsoft Teams. I
• A keen interest in celebrities, influencers and entertainment news. I

Personal attributes

• Self-motivated and proactive, with a can-do attitude and excellent problem-solving skills. I

Great to haves:

The below competencies will be assessed at the indicated stage of the recruitment process:

Application = A, Interview = I, Test = T, Presentation = P

Skills and Knowledge

• Understanding of risk management. A, I
• Good financial management and budgeting skills. I, T

Other requirements:

• Lead on celebrity visits/appearances and events that may fall outside of office hours, including travel and overnight stays
• Be required to attend external meetings in person, representing Age UK and Age International
• Demonstrate empathy and understanding for the issues faced by older people
• Work and support across the wider Events and Celebrities Team as required

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

For a full list of benefits please visit our website.

We are looking for an autonomous, inspiring, confident and organised leader. A transformer, capable of leading change and of developing services systematically and robustly. Someone who is inspired by the work we are doing now, and the opportunity to continue to lead growth and development. 

Joining at an exciting time as we prepare a three-year strategy, you will have experience of charity sector, be able to evidence service leadership, change management, service design / transformation. You will have a strong understanding of governance, quality and safety in service design, as well as lived experience impact.

You will have had experience of working in or alongside the NHS. You will be an empowering leader, supportive and coaching in style, bringing people with you through development and change work.

You will be collaborative in your approach and credible in your leadership. You will have worked with other senior leaders and be comfortable presenting to boards and to a wide range of internal and external stakeholders. 

Please refer to the attached recruitment pack for the full Job Specification.

Please upload your CV and supporting cover letter, outlining why you’re interested in the role. Please take your time to explain how your experience is relevant to this post and how you meet the criteria.

Closing date: Midnight Sunday 21st September 2025 

First stage virtual interviews: Monday 29th September 2025 

Second stage in-person interviews: Wednesday 15th October 2025 

An exciting opportunity has arisen for an experience Business Development Marketing professional to join our team.

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Community Rehabilitation Service. We are the largest centre commissioned by NHS England for Category A neurorehabilitation.

This role is pivotal in leading on all business development and services-marketing activity to drive and increase brand awareness to ultimately generate referrals, whilst strengthening our position to be the provider of choice to support children with acquired brain injury and neurodisability across the UK and internationally.

You’ll work alongside a cross-organisational team to promote our services to external stakeholders, in particular managing our key account plan to influence, maximise referrals and income generating opportunities. Key to this is cultivating and maintaining relationships with stakeholders including hospital-based clinicians, commissioners at both integrated care boards and local authorities, with professionals with NHS England at a regional and national levels, embassies, medico-legal professionals including case managers and lawyers.

To underpin this, you’ll create, implement and review services-related multi-channel marketing activity, both on and off-line, including development and oversight of our professionals’ events programme, ensuring all activity aligns to, is integrated and works towards delivering our strategic objectives.

You will have the opportunity to develop and implement your expertise in an environment that is focused on the highest clinical and quality standards. You will work in a 24-acre site which is unusual in its beautiful historic nature, as it is unique in its state-of-the-art facilities including robotic technology and virtual reality.

Staff benefits include London weighting, shuttle bus, and more… Read more below

Role Requirements

You’ll play a key and central role in driving promotion of our services, and this requires a balanced mix of both business development and marketing skills, knowledge and experience in a complex, services environment. You’ll be comfortable with matrix working, recognising the importance of this role in working across the organisation to drive referral generating activity.

To succeed in this high profile and diverse role, you must demonstrate:

• Business development and marketing skills, knowledge and experience in complex, service-oriented environment, across B2B, B2C and B2G audiences.
• Relationship management skills, including cultivating new and existing relationships.
• Ability to influence stakeholders, at all levels, both internally and externally.
• strategic thinking and the ability to drive service development and maximise income, whilst mitigating risk.
• Understanding of commissioning landscapes – NHS (national and local levels), continuing health care, education, and private.
• Ability to work in a matrix environment, with resilience, determination and passion.

Interview Date:    Monday 22nd September 2025

Terms and Conditions

PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process. 

Strictly no agencies, please.

As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

Pets and people at the heart of what we do.

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship.

We’re now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years.

If you're ready to make a real difference and be part of a team that's creating positive change, we want you to join us. Let's build a brighter future for pets and their owners, together.

As a People Services Team Leader, you will:

• Guide and inspire our People Services team, making sure our colleagues and volunteers receive the very best support throughout their journey with PDSA.
• From recruitment through to retirement, and every step in between, you’ll lead a small but mighty team of administrators who deliver first-class HR support and advice.
• Lead, coach and develop your team, helping them grow in confidence and skills.
• Be the go-to person for queries that need an extra helping hand.
• Keep us on track to meet our service commitments, while spotting ways we can do things even better.
• Support key projects and people activities, such as our annual salary review.
• Build trusted relationships across the organisation, living our values every day.

We’re seeking someone with:

• Knowledge of HR policies and processes, with some experience in employee relations.
• Experience in HR administration and team leadership.
• Confidence juggling priorities in a busy environment.
• A natural ability to coach and support others.
• Strong communication skills and a genuine focus on customer care.
• An eye for detail and great organisational skills.

At PDSA, we care for both pets and people. As part of our team, you will enjoy a supportive, flexible working environment, along with a range of great benefits designed to make you feel valued:

• 25 days holiday (excluding Bank Holidays) rising to 30 days with length of service.  Also the option to buy or sell up to 5 additional days per year,.
• Special days off – including a paid Volunteering Day, a Celebration Day for something meaningful to you, and a dedicated Wellbeing Day to focus on yourself
• Generous pension schemes, starting at 5% contributions and increasing up to 10%.
• Life Assurance policy (4x annual salary) to give you peace of mind.
• Employee Assistance Program and Online Wellbeing Centre available 24/7 for confidential support.
• Retail and Holiday Discounts via our fetch platform, giving you access to a wide range of deals.
• Learning and development opportunities – helping you grow your skills and career with us

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.

If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.

The closing date for this vacancy may be brought forward should we receive sufficient candidates.

About The Social Change Nest CIC

At The Social Change Nest, we power grassroots movements and community-led change by offering trusted fiscal hosting, grant management, and financial infrastructure. We’re radically transforming the funding landscape and strengthening civil society. We remove the financial and administrative barriers - like bank accounts and legal structures - that often prevent communities, grassroots groups and informal movements from accessing funding and focusing on their core mission. We also work closely with funders, providing Grant Distribution and Fund Management services, enabling them to support social action with confidence and transparency. 

We currently support over 600 groups across the UK and abroad addressing issues such as social injustice, climate, housing, wellbeing and animal rights. We are at the forefront of Fiscal Hosting in the UK and, since our inception in 2021, we have supported groups in securing over £23m in funding, helping them take advantage of opportunities that may have otherwise been unavailable.

The Social Change Nest is part of The Social Change Group. We are a Disability Confident Employer, and an accredited Living Wage Employer. In addition, we were listed as one of the top social enterprises in the UK in the SE100 for the last three years. 

How We Work

You’ll be joining a close-knit team, supported and developed to be the best you can be. We believe that every member of our team brings a unique perspective from their experiences and abilities and we encourage everyone to be curious about how we can improve everything we do, from how we interact as a team to how we deliver for our clients and communities. 

Underpinned by our values of collaboration, curiosity, courage, and creativity, we work closely and with care with our partners because we believe relationships are the glue that hold us all together. 

We’re a growing business and operate at pace to keep up with the challenges that the sector faces. We have established a lot, but as we grow, we’re still working some things out. The right person will thrive in this environment and feel a level of ownership to support the build out of things we need as we need them. 

The ideal candidate will enjoy working within a fast-paced and evolving organisation, and have a natural curiosity about how their role fits into the bigger picture. You’ll thrive on problem-solving and will feel comfortable handling multiple priorities at once, always seeking collaborative solutions. You’ll be adaptable and able to shift focus quickly when things change, ensuring strong communication across the team and with clients to keep everything aligned.

Role Purpose

As our international grantmaking and emergency relief support expands, we are seeking an experienced International Finance Manager to oversee high-risk and complex financial operations in humanitarian and activist contexts globally.

The International Finance Manager will provide financial leadership and oversight across our growing global grantmaking portfolio. This new role which we are testing out requires balancing robust financial stewardship with flexibility to meet the urgent needs of grassroots movements and funders working in complex, high-risk contexts.

Working closely with colleagues in Compliance, Risk & Innovation and the Grant Distribution team, you will ensure secure, transparent, and compliant management of international funds/grant disbursements, while modelling the collaborative, trauma-informed, and values-driven approach that sits at the heart of SCN’s work.

Key Responsibilities

Client & Stakeholder Management - 10%

• Act as the finance lead for philanthropic clients raising funds for overseas emergency relief and grassroots movements.

• Provide clear, practical advice on financial risk, compliance, and best practice to clients.

• Build trusted relationships with grassroots partners, ensuring funds are transferred responsibly and reporting is accessible and transparent.

• Apply a trauma-informed approach, recognising the pressures and lived realities of partners in conflict or activist environments.

• Represent SCN’s values of equity, transparency, and care in all external and internal relationships.
   

Grant Finance Oversight - 60%

• Lead end-to-end financial processes for international grantmaking, including budgeting, transfers, reconciliations, and reporting.

• Handle subscription based and/or recurring donation management 

• Oversee multi-currency payments into high-risk regions, ensuring compliance and mitigating fraud or diversion risks.

• Strengthen internal controls and systems, aligning them with SCN’s expanding global reach.

• Collaborate with the Compliance, Risk & Innovation team to continuously improve financial policies and processes.

• Demonstrate accountability and accuracy while remaining agile to meet urgent humanitarian needs.
   

Risk & Compliance - 20%

• Ensure financial due diligence, KYC/AML checks, and enhanced vetting for overseas partners and unincorporated networks.

• Ensure compliance with HMRC, banking regulations, and counter-terrorism financing rules.

• Contribute to risk frameworks that safeguard SCN and our partners, balancing compliance with accessibility for grassroots groups.
   

Support SCN with Humanitarian & Global Grantmaking Expertise - 10%

• Apply practical knowledge of humanitarian and international finance, particularly in funding unincorporated groups and movements.

• Co-design grantmaking processes with colleagues and partners that meet donor requirements while centering grassroots needs.

• Navigate sanctions regimes and humanitarian exemptions, especially in conflict-affected regions.

• Monitor emerging risks and restrictions globally, sharing insights and solutions across SCN teams and with funders.

Person Specification

Essential Experience and Knowledge

• Strong experience in finance, grantmaking, or compliance within humanitarian or philanthropic contexts.

• Proven expertise in managing overseas financial transactions, including multi-currency payments and reconciliations

• Experience in managing volatile exchange rates and currency fluctuations risks

• Experience with international payments into high-risk jurisdictions, including unincorporated or grassroots networks.

• Familiarity with digital exchange payment platforms and cross-border banking restrictions (e.g. SWIFT, XE Wise, Payoneer).

• Experience applying due diligence and financial risk management frameworks.
   

• Knowledge of:

  • KYC/AML regulations

  • Counter-Terrorism Financing rules

  • UK charity and banking regulations

  • Digital exchange transfer tools such as XE, WISE 

Desirable

• Arabic language skills (spoken and written).

• Previous experience in NGOs, fiscal hosts, or international grantmaking

• Operating with crypto currencies 

Skills and Ways of Working

• Strong interpersonal skills and cultural competence, with the ability to work in a trauma-informed way.

• Excellent stakeholder management, from grassroots partners to funders and banks.

• Ability to balance compliance with flexibility, navigating political sensitivities with discretion and integrity.

• Collaborative mindset, with self-awareness to seek support where needed.

• Alignment with SCN’s values of curiosity, courage, creativity, and collaboration

Terms and benefits:

Terms: The role will be full-time (37.5 hours/week) permanent contract  - we will consider well-structured JobShare applications. As we often work with volunteers, occasional evening and weekend work will be required and compensated through TOIL. Occasional but limited UK or European travel will be required (by arrangement). 

We are open to exploring flexible working arrangements and supporting you to meet commitments you may have.

Salary: £39,705

Location: You must be based in the UK. We have an office in Farringdon, London, where London-based staff typically work at least two days a week. If you are based outside of London, the role will be home-based. 

We hold quarterly all-staff strategy meetings and annual away days which you will be required to attend in person: we will cover the cost of your travel. You will be required to come together with the team occasionally and these travel costs will not be covered, we try our best to keep these to when only necessary. 

Language Skills & Visa Status: Candidates must be fluent in English and have the independent right to work in the UK for a minimum of two years, as we are unable to provide visa sponsorship.

Holiday: 22 days of annual leave plus bank holidays, as well as an additional 3 days between Christmas and New Year when the office and our services are closed.

Employer pension contribution: We offer a 3% employer pension contribution, that you will auto enrol for after 3 months of employment with SCN.  

Additional Paid Time Off: We offer 2 days of paid voluntary time off, encouraging all staff to serve as trustees or any equivalent voluntary positions to contribute to their communities 

Mintago: The health and wellbeing of our staff is very important to us. We offer all of our staff access to Mintago which offers a 24 hour support line, structured counselling with external support, and a bank of online resources such as webinars and articles tailored towards health and wellbeing for both you and the members of your family, and access to some types of legal advice. You can see their website for details. They also offer access to a 24hr virtual GP. 

Financial Wellbeing: The financial wellbeing of our staff means a lot to us. We offer the following to our staff to help them reach their financial goals:

• Salary sacrifice/exchange schemes for groceries (and pensions will be coming soon!). Staff members can choose a set amount to be taken out of their gross pay (before being taxed)  each month, to be put towards purchasing groceries from all major grocery retailers. 

• Financial wellbeing platform allows staff to check their pension dashboard, plan for retirement and search for forgotten/lost pensions. There is also a smart saver plan and we provide access to financial advisers for free.

• Benefits app - retail discounts. Select from over 80 brands.

Ideal Start Date: October 2025

East London Students' Union is a progressive charity that supports around 25,000 students that study at the University of East London. We are based in one of the most diverse boroughs in Europe and our membership proudly reflects the communities where we are based.

Our purpose is to support and empower our students by representing their views and providing a range of supportive services, events and activities to make university life the amazing experience it should be. Our Docklands offices, meeting rooms and reception area were fully refurbished last year. In Stratford, our new with sitting-around areas, reception, performance rooms and meetings room opened. In January, we opened our first café, on our Docklands campus. Our second café is currently under construction and will open on our Stratford campus in mid-September.

We're now working to build a students' union that champions their aspirations and can deliver what's needed to make a difference. We're excited about this and have invested in several new posts to give us the expertise needed. We're in the last year of our strategic plan and will be starting work on our next phase later this year.

If you are excited by the opportunity to help us do things differently, empower others and build a students' union that can better support our students, then we could have a role for you. If you can operate in environments where change is continual, challenges multi-faceted and where solutions require innovative thinking, you'll thrive here. You'll also need to be self-driven, able to operate with autonomy and be able to balance competing priorities.

As our advice and rights manager, you will be responsible for managing advice provision, providing impartial advice on academic matters to students and supporting the delivery of rights-based campaigns. You will be required to identify trends and produce reports using data emerging from casework, and to use data to inform effective delivery of campaigns by student officers, other student representatives and staff.

Diversity is one of the defining features of life at UEL, with over 180 nationalities represented in our student body. We are based in Newham, where more than 74% of residents are from Black, Asian and minority ethnic communities. As we grow our staff team, we are passionate about making our teams representative of the students we support and the communities we operate in. We therefore especially welcome applications from Black, Asian and minority ethnic candidates and other candidates typically underrepresented in leadership.

ADVICE SERVICE MANAGER

Oasis Hub Waterloo

FULL-TIME: 40 HOURS PER WEEK

FIXED-TERM CONTRACT: 12 months

SALARY: £33,422 - £36,691

We have an exciting opportunity for an Advice Services Manager to join our team at Oasis Hub Waterloo. In the heart of the Waterloo community we run a busy and vibrant community space, open to all. A vital part of this work is our advice services – providing free and accessible debt, benefits, housing and immigration advice to local people. This work has grown over the last few years and we are now looking for an experienced and innovative advice worker, to lead a small team and ensure we are delivering excellent advice, in a holistic community setting.

What’s in it for you?

· A chance to work with a great team of passionate and holistically minded advisors and community workers

· The opportunity to make a real difference, materially improving the lives of community members, as well as developing the service

· The chance to get involved in the wider life of Oasis Hub Waterloo, including community events and staff gatherings

You will receive the support of a fantastic team of professionals in the community.  As part of the package, Oasis offers:

· A pension scheme, currently offering 7% employer contribution

· A generous holiday allowance

· Flexible working where possible, with family friendly policies

In this role, you would be working with local community members, to improve their circumstances through the provision of high-quality advice, as well as supporting development and ensuring best practice across the service.  This role is based in our community space at the Oasis Centre and will include supporting with community drop-ins and walk-ins, as well as 1-2-1 appointments, and service development and management.

Key responsibilities. 

· Managing your own caseload of clients, collaborating closely with other team members and volunteers

· Developing innovative solutions to develop and streamline our work, ensuring impact and maximising capacity

· Ensuring compliance and quality control across our casework provision, including obtaining quality standards, creating client feedback mechanisms, and ensuring policy compliance

· Line managing a team delivering client casework

The successful post holder must have:

· Experience providing face-to-face advice

· A willingness to work with people who have multiple and complex needs

· A recognised advice qualification or equivalent experience

· Line management experience

· Attention to detail and up-to-date knowledge of advice practice and policy

If you are interested in being part of this fantastic project and want to know more, please visit our website. We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.

To apply, please visit our website or apply via Charity Jobs. Your Supporting Statement should be no more than two A4 pages and must address the following questions:

1. In what ways does your professional background and personal experience qualify you for this role? Please refer to the Job Description and Person Specification and give examples.

2. This role is mainly direct delivery of support to local people, who often have complex needs. Please share examples of your experience working with a diverse range of backgrounds in a support role.

Completed applications should be returned by 9am Thursday 11th September 2025

Interviews will take place on Thursday 18th September 2025

The successful candidate will need to be provide proof of the right to work in the UK.  We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. 

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

Oasis supports Equal Opportunities.  Registered Charity No. 1163889

We’re looking for a bold and values-led Advice Manager to lead our advice service and play a key role in driving forward our vision of an inclusive, rights-based society.

About Us

Richmond AID is a user led disability rights charity working towards a world where disabled people are treated with dignity, respect, and equality. Our advice services provide essential support on issues like benefits, housing, discrimination, access, and more — but our work doesn’t stop there. We use what we learn from people’s experiences to challenge injustice, influence policy, and campaign for change.

About the Role

As Advice Manager, you’ll take a strategic lead on developing our advice service to ensure it is accessible and high-quality, and also actively challenge the root causes of inequality. The Advice Manager will have wide ranging responsibilities for the performance, quality assurance and development of internal advice services and will be responsible for achieving and evidencing high quality positive outcomes for service users.

You will Manage our advice teams: Information Navigation, Benefits Advice, Money Advice and our benefits advice contract with South West London and St Georges. We also administer a number of grants on behalf of local grant giving charities and the local authority and you will manage the administration of these grant funds.

We currently have 14 advisors across our advice teams including 2 team leaders in our Information Navigation (general advice) and South West London and St Georges benefits advice team, it is currently 8 direct reports. 

As a key member of our management team you will work closely with other managers. You will also take a lead on Safeguarding and Data protection across the whole organisation and deputise for the CEO as required.

As our Advice Manager, you’ll take the lead in shaping and strengthening our vital advice services by

• Managing, supporting and inspiring a team of skilled advisers and volunteers.
• Developing and leading a high-quality advice service that meets the requirements of the Advice Quality Standard (AQS) and that is responsive, inclusive, and empowering.
• Embedding systems for monitoring and evaluation, using data, outcomes, and client feedback to improve quality and impact.
• Driving service improvements, streamline processes, and ensure compliance with relevant standards.
• Championing the voices of disabled people, feeding insight from frontline work into our policy and campaigning.
• Ensuring the service contributes to social justice, tackling systemic barriers and inequities through both individual casework and broader change.
• Representing the organisation externally including meeting and influencing local stakeholders including local councils, funders and advice organisations.

About you

You’re an experienced advice professional and a passionate advocate for social justice. We need someone with experience of working in an advice and representation role and with experience in managing a busy advice team. You understand the power of high-quality advice in changing lives — and the importance of using that insight to shift systems.

You will bring

• A strong track record in managing or coordinating advice services (e.g. welfare rights, housing, disability support).
• A strong understanding of the social model of disability and a commitment to its principles.
• Experience in quality assurance, monitoring, evaluation and using feedback to improve services and experience in managing safeguarding and managing data protection.
• Experience in report writing to commissioners and funders.
• An ability to influence decision makers and develop effective partnership working.
• Knowledge of the rights and experiences of disabled people, and the structural barriers they face.
• Excellent leadership and team management skills.
• A collaborative approach and a commitment to equity, inclusion, and continuous learning.
• The ability to link frontline experience to wider campaigning and policy change.

What We Offer

• A collaborative and inclusive team culture.
• Commitment to your professional development and wellbeing.
• The chance to make a real difference in individual lives — and the wider fight for equality.
• 25 days leave plus 8 bank holidays

East London Students' Union is a progressive charity that supports around 25,000 students that study at the University of East London. We are based in one of the most diverse boroughs in Europe and our membership proudly reflects the communities where we are based.

Our purpose is to support and empower our students by representing their views and providing a range of supportive services, events and activities to make university life the amazing experience it should be. Our Docklands offices, meeting rooms and reception area were fully refurbished last year. In Stratford, our new with sitting-around areas, reception, performance rooms and meetings room opened. In January, we opened our first café, on our Docklands campus. Our second café is currently under construction and will open on our Stratford campus in mid-September.

We're now working to build a students' union that champions their aspirations and can deliver what's needed to make a difference. We're excited about this and have invested in several new posts to give us the expertise needed. We're in the last year of our strategic plan and will be starting work on our next phase later this year.

If you are excited by the opportunity to help us do things differently, empower others and build a students' union that can better support our students, then we could have a role for you. If you can operate in environments where change is continual, challenges multi-faceted and where solutions require innovative thinking, you'll thrive here. You'll also need to be self-driven, able to operate with autonomy and be able to balance competing priorities.

As an advice caseworker, you’ll provide impartial advice to students on academic matters, and represent and support students in meetings and panels in more complex cases. You’ll use your experience to help us do more preventive work to help our students to take action on their own behalf. You’ll have excellent attention-to-detail and maintain accurate and comprehensive casework notes. (We have two vacancies.)

Diversity is one of the defining features of life at UEL, with over 180 nationalities represented in our student body. We are based in Newham, where more than 74% of residents are from Black, Asian and minority ethnic communities. As we grow our staff team, we are passionate about making our teams representative of the students we support and the communities we operate in. We therefore especially welcome applications from Black, Asian and minority ethnic candidates and other candidates typically underrepresented in leadership.

Deputy Service Manager

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Job Title: Deputy Service Manager

Location: This is a woman only residential site, located in Brixton (South-East London) and benefits from great transport links, including convenient access to nearby train services. Kindly be aware that step free access is not available at this service. 

Salary: £30,600

Shift Pattern: 37.5 hours per week, Monday to Sunday on a rota varying 08:00 - 16:00 and 09:00 - 17:00, you may need to work outside these hours, including bank holidays as per service requirements. You will also take part in our out of hours on call rota for managers.

Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.

About the role

We are looking for Deputy Service Manager to join OPD HASS Women Service. HerStory House is dedicated to empowering women with the skills needed to thrive in their chosen communities, maintain independence, and build a hopeful future. Our specialised, high-support, female-only residential service is tailored for women who are likely to meet the criteria for a personality disorder diagnosis and are at risk of entering or re-entering the Criminal Justice System. 

You will provide line management and leadership to the team so they feel empowered to be productive and perform well within their roles to a high standard, ensuring service quality and continuous improvement. We’re looking for someone compassionate and experienced in understanding the criminal justice system and offender personality disorder, someone who brings empathy, tailored support and real dedication to help each resident thrive. The role includes:

• Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
• Support the Service Manager in leading the day to day operational delivery of the service
• Risk Management ownership, ensuring processes and policies are followed
• Property and Housing Management, ensuring the accommodation meets our requirements, and repairs and maintenance are regularly reported and completed
• Financial Management, including petty cash and budget management
• Contract management and Internal auditing, admin, and general other duties as required. 

About you

We are an organisation that embraces differences and encourages our staff to bring their professional but authentic selves to work! We’re looking for someone who is driven to provide high-quality, effective, and person-centred support to staff, colleagues, residents, and participants. You should thrive in both team and independent settings, be confident in leading and motivating a team, and maintain high morale within the service. We value compassionate, supportive, and empowering leaders who are comfortable working in a fast-paced and constantly changing environment. If this sounds like you, take a look at our full JDPS and apply now!

• Experience and understanding to support who have personality disorder
• Understanding of the Criminal Justice System
• Ability to motivate and empower a team to achieve KPI's
• Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries
• Willingness and ability to work flexibly to meet service needs
• IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, microsoft, ATS, HR systems, and other types of organisational software
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme
• Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.
• Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Criminal Justice | Personality Disorder | Residential Service | Womens Service | Social Care | Offender Personality Disorder | Deputy Management | Residential Manager 

We are excited to be recruting for a Senior Operations Manager role. MannionDaniels seeks a bi-lingual (French/ English) Senior Operations Manager to support the delivery of Gavi’s new fund to strengthen engagement with CSOs and local partners across 14 countries through up to 60 grants.

MannionDaniels have been contracted by Gavi to deliver this new funding mechanism which aims to:

i. Increase vaccination coverage and reduce zero dose and under-immunised children.

ii. Set up grant/contract schemes with CSOs and local partners that are results-focused, cost-effective and provide value for money.

iii. Strengthen the capacity of CSOs and local partners to implement contracts/grants effectively and efficiently.

iv. Contribute to a conducive partnership, a joint vision and clarified collaboration modalities between governments, and civil society and local partners,

v. Help roll out HPV vaccination; and

vi. Robustly evaluate the contracts/grant with CSOs and local partners to capture learning and ensure course correction as required.

The Senior Operations Manager supports the implementation of effective and efficient activities to deliver the Gavi project in accordance with international standards, best practice and donor expectations. The role reports to the Deputy Team Lead- Gavi and is responsible for consistent implementation of systems and procedures. The Senior Operations Manager will be expected to support our culture of continuous improvement.

A strong operational background in international development, including extensive field experience, and excellent project management skills are essential for the role. The Senior Operations Manager will manage a medium sized team and occasional overseas travel may be required.

WCCM seeks to appoint an experienced, highly motivated, talented, resourceful, emotionally intelligent and hardworking Senior Finance Manager to manage finance and governance across our international office in London and our Retreat Centre based in Bonnevaux. Working with the Executive Director and Trustees, and with the support of a small, dedicated team, you will lead on WCCM’s financial strategy and planning, ensuring compliance with statutory and non-statutory bodies, working to maximise income and automate processes. You will also have responsibility for core organisational support functions such as HR, GDPR and Health and Safety. You will have significant experience in finance roles, with knowledge and experience of UK charity finance, and operational support functions. Occasional trips to France. Interest in Christian Meditation/Spirituality an advantage.

Location: HMP Moorland and HMP Lindholme
Job Type: Full time, 37.5 hours per week
Contract Type: Contract
Contract end date: 31-08-2029
Salary: £28,875 per annum
Benefits: Generous Holiday allowance Season Ticket loan Cycle to work scheme Charity worker discounts Enhanced maternity package Wellness, inclusion, and diversity groups EAP scheme Life assurance

Are you passionate about supporting families affected by imprisonment?

Join Pact (Prison Advice & Care Trust) as a Development Manager and help lead our innovative Families Together project, funded by the National Lottery Community Fund. This is a unique opportunity to make a real difference in South Yorkshire by improving outcomes for children, young people, and families impacted by the criminal justice system.

About the Role

You’ll be responsible for delivering key elements of the Families Together programme, including:

• Leading Professionals Forums and delivering training to schools and community partners.
• Building relationships with schools, social services, and voluntary organisations.
• Providing casework support for children and young people with a loved one in prison.
• Supporting and managing volunteers to deliver high-quality, trauma-informed services.

What We’re Looking For

We’re seeking someone with:

• A Level 3 qualification in criminal justice, casework, teaching, counselling, or similar.
• Experience managing community or criminal justice projects.
• Strong understanding of trauma-informed, person-centred, and restorative approaches.
• Excellent communication, organisational, and partnership-building skills.
• A commitment to Pact’s values and a belief in rehabilitation and social justice.

Why Join Us?

• Be part of a pioneering national charity making a real impact.
• Work in a supportive, collaborative environment.
• Help shape a service delivery model that could be rolled out nationally.
• Receive training, reflective practice, and opportunities for professional development.

Additional Requirements

This role is subject to prison vetting, DBS checks, and a 6-month probationary period. Flexibility to travel across South Yorkshire and occasionally nationally is required. This role requires a valid UK driving licence and access to a car.

Apply now to be part of a transformative project that puts families first.

Closing date- September 26th
Interviews – Week commencing 13th October.

Pact (the Prison Advice & Care Trust) is a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families.

Pact’s vision is of a society in which justice is understood as a process of restoration and healing, in which prisons are used sparingly and as places of learning and rehabilitation, and in which the innate dignity and worth of every human being is valued. We work for the common good of Society, taking a public health-based approach. We work at the intersection of criminal justice, child and family welfare, mental health, wellbeing provision and health & social care.

Our volunteers and staff can be found in courts, prisons, probation services, and in communities across England & Wales. We are a diverse, inclusive, modern, and collaborative charity. We build effective partnerships and sustainable solutions based on our well-established understanding of the systems in which we work, and on our historic values and ethos developed through our 120 years of service delivery.

As an inclusive employer, we welcome requests for job adverts and descriptions in accessible formats (for e.g. larger text) for candidates with disabilities, including those with neurodiversity. Please contact us if you require any support in engaging in our recruitment process.

You may also have experience in the following: Criminal Justice, Development Management, Family Forums, Family Engagement Officer, Family Engagement Worker, Charity, Community Development, Support Worker, Volunteer, Volunteering, Third Sector, Family Support, Social Worker, Charities, Support Work, Social Services etc.

REF-223 649

People Advice Manager
£28.38 per hour + holiday pay
Temporary - 6 months
Mostly remote with some travel to Watford

We're looking for an experienced and people-focused People Advice Manager to join a leading UK charity on a temporary basis for six months. This is a fantastic opportunity to lead a dedicated HR advice team, ensuring managers and staff receive high-quality, timely, and business-focused guidance.

You'll be managing a first-point-of-contact HR service, supporting the delivery of expert advice across a wide range of employee relations matters, and helping to drive continuous improvement in systems, processes, and people development.

Key responsibilities

• Lead, support, and develop a team of People Partners and People Advisers.

• Ensure the smooth day-to-day running of the HR advice service, meeting SLA targets and managing workloads effectively.

• Provide guidance on complex ER cases, including sickness, disciplinary, and grievance matters.

• Use your professional HR expertise to improve processes, develop knowledge, and enhance service delivery.

• Work collaboratively with People Directorate colleagues to review and implement policies and procedures.

• Build strong relationships with stakeholders, gathering feedback and implementing service improvements.

• Ensure compliance with GDPR and accuracy of HR data.

• Oversee case management systems to ensure up-to-date, clear, and accessible records.

About you

• CIPD-qualified with significant HR advisory and people management experience.

• Strong understanding of UK employment law and HR best practice.

• Skilled in building relationships, influencing, and coaching.

• Confident in analysing data to inform decisions and improve service.

• Experience in developing operational HR services, systems, and processes.

• A collaborative leader who motivates and develops their team.

The details

• Pay rate: £28.38 per hour + holiday pay.

• Contract: 6 months, temporary.

• Location: Mostly homebased with some travel to Watford

• Start date: ASAP.

This is an opportunity to make a real difference in an organisation committed to ensuring every child a