Advice service manager jobs
An exciting opportunity has arisen for a Risk & Assurance Manager to join our Chief Executive Office. You will provide high quality support to the Head of Audit, Risk & Governance in the implementation and oversight of effective risk management and assurance policies and procedures for the whole organisation.
You will attend the Audit & Risk Committee and other board committees from time to time to present on risk and assurance. With experience of delivering 2nd line risk and assurance activities within large, complex or heavily regulated organisation, you will be effective in building professional relationships and influencing and collaborating with colleagues from all disciplines and at all levels.
This role is not open to sponsorship.
Staff benefits include shuttle bus, and more… Read more below.
Role Requirements
- Your main objectives is to support the board and senior leadership team in ensuring the charity continues to deliver high-quality, safe, effective and financially sustainable services for vulnerable children now and in the longer-term;
- Under the guidance of the Head of Risk, Audit & Governance, and in collaboration with key stakeholders across the organisation, coordinate and manage the implementation and ongoing development of the charity’s risk management framework; risk policies, risk appetite statement; “risk universe” and board assurance framework / assurance map;
- Undertake deep dive risk assessments and provide assurance over the effectiveness of internal controls from time to time as required by Audit & Risk Committee;
- Undertake a quarterly review of key financial controls and report findings to the Finance, Finance, Investments & Resources Committee and Audit & Risk Committee;
- Monitor and report on the implementation of agreed management actions designed to strengthen risk mitigation strategies / close compliance gaps and provide assurance on these to SLT and trustees.
- Prepare the risk update for SLT, the board and each of its committees including risk heat maps and key risk indicators for the charity’s principal risks.
- Establish effective working relationships with other second line risk, quality and compliance functions and periodically monitor the effectiveness of their activities.
- Liaise with SLT directors to ensure departmental risk registers are in place and appropriately maintained.
- Facilitate risk workshops and provide online training on TCT’s risk management policy and procedures. Meet regularly with risk owners to review risk responses and progress with actions. Ensure there is an effective process of escalation of significant risks to SLT and trustees;
- Prepare an annual review of the effectiveness of internal control and risk management for the Audit & Risk Committee;
Interview Date: To be confirmed.
PLEASE READ CAREFULLY – ‘How to Apply’
Terms and Conditions
Strictly no agencies, please.
As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
Thank you!
About you:
We’re looking for a driven and detail focused professional to join our Housing Services Team as a Senior Housing and Income Officer. In this pivotal role, you’ll help ensure our housing services remain financially secure while supporting our clients to sustain their tenancies and build brighter futures. Working closely with our Housing Services and Supported Accommodation teams, you’ll combine practical problem solving with empathy and determination to make sure every client has the best chance to thrive.
You’ll take ownership of rent income management - overseeing complex accounts, tackling arrears, approving adjustments, and managing legal actions with precision and care. You’ll spot risks early, keep everything running to time, and ensure our policies are followed to the letter. Alongside this, you’ll share your knowledge with frontline teams, providing guidance, training and benefit updates that empower others to achieve consistent, high-quality rent collection.
This is a role where your expertise and tenacity will have real impact - strengthening financial stability, supporting lasting change for clients, and shaping the future of how we deliver housing services. It’s also a chance to build a meaningful career at Single Homeless Project (SHP), developing your professional skills in an organisation that values ambition, compassion and innovation in equal measure.
We are currently operating a blended working arrangement, that includes working from our Head Office in Kings Cross for a minimum of 3 days per week, as well as flexible occasional travel to our accommodation services across London. There is also some potential for home working, in agreement with the Head of Property Services.
The weekly working hours are 37.5 hrs, to be completed between 9am-5pm Mon- Fri, with occasional need to work outside of these times in the event of an emergency.
About you:
- You’ll be someone with proven experience managing rent accounts and maximising income across a busy caseload.
- You understand the welfare benefits system and know how to help clients access the right support.
- You have solid knowledge of housing management - from tenancy and health & safety to managing evictions.
- You’re confident dealing with repairs, complaints, and anti-social behaviour in a fair and timely way.
- You take pride in supporting clients to sustain their tenancies and build financial stability.
- You work well with others - building strong relationships with colleagues and external partners to get the best results.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing date: Sunday 9th November 2025 at Midnight
Interview dates: Thursday 20th and Friday 21st November 2025 at SHP Head Office in Kings Cross
*Candidates will need to be available, to interview on this day.
This post will require a Basic DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role.
Registered Charity
501 - 1000
Preventing homelessness, transforming lives.
The client requests no contact from agencies or media sales.
Thank you!
Engagement and Development Manager
Location: The Bay Foodbank, NE29 6BA
Hours: Full time (40 hours per week)
Salary: £31,592.78
At The Bay Foodbank, we believe no one in our community should go hungry or face crisis alone. We provide emergency food support, reduce food waste, and work with partners to build a stronger, more resilient community.
We are now looking for an Engagement and Development Manager to join our Senior Leadership Team. This is an exciting opportunity for someone who is passionate about community impact, experienced in stakeholder engagement and fundraising, and ready to help shape the future of the foodbank.
About the Role
As Engagement and Development Manager, you will:
Lead on fundraising and income generation, developing strategies to secure support from donors, grants, community events, and corporate partnerships.
Build and nurture relationships with partners, supporters, volunteers, and the wider community.
Develop and deliver marketing and communications campaigns to raise awareness of our work.
Support organisational growth through strategic planning and operational improvements.
Provide line management to staff, supporting their development and fostering a collaborative culture.
This role is central to ensuring the foodbank remains financially sustainable, operationally effective, and deeply connected to the community we serve.
About You
We are looking for someone who has:
Experience in fundraising, stakeholder engagement, or communications.
Strong relationship-building and leadership skills.
The ability to manage projects, prioritise, and work under pressure.
Excellent communication skills, both written and verbal.
A positive, professional, and engaging approach.
Experience in the voluntary/community sector and a full driving licence are desirable.
Why Join Us?
You’ll be joining a dedicated team that believes in creating real change and supporting people when they need it most. You’ll be making a real, meaningful and instant impact on peoples lives.
If you are motivated, proactive, and ready to make a difference, we would love to hear from you.
Closing Date: Monday 27th October 2025
Interviews: Tuesday 04th - Wednesday 05th November 2025.
The client requests no contact from agencies or media sales.
Thank you!
Mental Health and Wellbeing Manager
We are seeking a passionate mental health professional to lead and inspire wellbeing initiatives for those at risk of homelessness in London.
Position: Mental Health and Wellbeing Manager
Salary: £37,880 (ILW) Per Annum Plus Pension & Other Benefits
Location: London
Hours: Full-time, 37.5 hours per week
Contract: Permanent
Closing Date: Sunday 2nd November
Interview date: 7th November 2025
About the Role
In this pivotal role, you’ll lead the development of creative and innovative mental health and wellbeing initiatives across London services. You’ll focus on promoting positive coping strategies, embedding trauma-informed practice and ensuring psychologically informed environments for staff, volunteers and clients.
You’ll oversee coordination of mental health and substance misuse work, deliver workshops and reflective practice training, and provide practical advice and guidance to frontline staff. You’ll also build strong partnerships with statutory and community mental health services, ensuring timely access to support for those who need it most.
Key Responsibilities
- Lead and deliver initiatives that support positive mental health and wellbeing
- Embed trauma-informed practice and psychologically informed environments
- Supervise the Mental Health and Substance Misuse Coordinator
- Train and advise staff in supporting people with complex mental health needs
- Deliver workshops, training and reflective practice sessions
- Build and maintain strong external partnerships
- Ensure policies and resources are up to date and accessible
- Monitor and report on outcomes to funders and senior management
- Manage expenditure within budget and maintain accurate records
- Uphold safeguarding, quality assurance and data protection standards
About You
This is a strategic, empowering role suited to someone with a deep commitment to mental health and social impact. You’ll bring a strong understanding of the intersection between homelessness and mental health, as well as experience supporting individuals with complex needs.
To succeed, you will have:
- A strong understanding of the challenges faced by people experiencing homelessness and mental health issues
- A background in mental health, counselling, psychology, social work or a related field
- Proven experience supporting people with complex needs
- Experience delivering training and embedding trauma-informed practice
- Strong safeguarding knowledge
- Experience managing staff or volunteers
- Good knowledge of statutory and community mental health networks
- Excellent communication and partnership-building skills
- A reflective, values-driven approach and commitment to making a difference
In return for working here, you will receive:
- A comprehensive training package tailored to your needs and role
- Commitment to continued professional development with internal mentoring.
- Flexible working model for suitable roles.
- Supportive flexitime and toil arrangements.
- 26 days annual leave rising to 30 after five years’ service.
- Family friendly leave policies including - maternity, adoption and parental leave and Carers leave.
- Financial wellbeing offering interest free loans and advances
- Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service
- Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.
- Cycle to Work scheme and interest-free season ticket loans.
- Discount vouchers including gym, retail, food & drink, travel, electricals and more.
- Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More
- International Accident Cover – accidental death, permanent disability
- Death in service (4x Base salary)
- Legal Advice line
About the Organisation
A leading homelessness charity supporting vulnerable young people and adults across the UK. The charity’s mission is to prevent homelessness, increase resilience, and promote opportunities through housing and support services. Grounded in Vincentian values, which focus on the potential of people and a commitment to action, inclusion and dignity.
As part of the team, you’ll receive full induction, training in the Endeavour model, and ongoing supervision and reflective practice support.
An enhanced DBS check will be required for this role.
Other roles you may have experience of could include: Mental Health Lead, Wellbeing Manager, Psychological Wellbeing Practitioner, Counsellor, Clinical Support Lead, Recovery Worker, Mental Health Coordinator, Mental Health Project Manager, Health and Wellbeing Officer, Trauma-Informed Practitioner. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Thank you!
The Services Manager (Housing) will primarily focus on managing New Horizon's busy Housing Advice service, delivered both from the day centre and remotely. You will work with the Head of Housing Services to ensure the service responds holistically to young people with multiple needs or barriers. You should have relevent professional experience within the housing and homelessness sector, be a passionate advocate for young people and have the ability to motivate a team to deliver high quality services in a fast-paced environment. You should be skilled in partnership management and able to collaborate effectively to identify and deliver new housing solutions for young people experiencing homelessness.
- Permanent, full-time role in the Housing Team
- Salary: £37,024 – £41,600
- Deadline to apply: 9am Monday 3 November
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us:
At St George's Hospital Charity, we're dedicated to making a difference in our hospitals and the communities we serve. Everything we do is framed by a commitment to improve the support we can provide to patients, staff and visitors who use our hospitals in the local communities across Southwest London, Surrey and Sussex. Every year, we transform hospital spaces, provide life-saving equipment, champion pioneering research and fund projects that support our NHS staff to perform at their best. We're looking for an ambitious fundraising professional to join our team and be part of the next stage in our charity's development.
About the role:
We're looking for an Individual Giving Manager who will lead the charity’s individual giving programme during an exciting period of growth. You will deliver key activities aimed at building our profile, donor base and unrestricted income in line with our strategic objectives. This will be achieved through the delivery and strategic development of warm and cold cash acquisition, a face-to-face regular giving programme, effective retention strategies and initiatives that will build our contactable base of supporters. This role will also be responsible for the development of our gifts in wills programme, including creating marketing campaigns and materials to grow gifts in wills income. The role is involved in both strategic planning and implementation.
This role is a unique opportunity to double income from individual giving and be an integral member of a hardworking, friendly and passionate team. It would be suitable for someone looking to take the next step in their fundraising career with experience across a range of individual giving income streams, preferably including cash appeals, regular giving, face-to-face and lottery, with proven success in contributing to income growth across a diverse portfolio. You will see firsthand the difference you make every day to 10,000 hardworking NHS staff and 1million + patients accessing St George’s NHS Trust.
Our staff benefits:
- Pension: contribute 3% of your pre-tax monthly salary and we add an additional 6% to your contribution
- Wellness days: you are entitled to two paid wellness days to focus on your wellbeing.
- Training and development: One-day (pro rata) per month to focus on your personal training and development
- Annual Leave: Enjoy 25 days holiday/year plus 8 bank holidays. This increases by one day per year, up to a maximum of an additional five days. This is on a pro rata basis.
- Enhanced maternity pay: Qualifying employees are eligible for enhanced maternity pay, calculated based on their current salary, after completing 52 weeks of employment.
- Extended time off: Employees with at least two years’ service can take between 4 to 6 weeks off unpaid for activities such as travelling, studying, pursuing hobbies or caring for an independent.
- Shared parental leave: This lets parents share up to 50 weeks of leave and 37 weeks of pay after the birth or adoption of a child.
- Season ticket loan: spread the cost of your commute with our season ticket loan.
- Employee Assistance Programme: Our health assured EAP offers confidential support and advice on a range of personal and professional areas including mental health, financial concerns and wellbeing.
- Blue Light Card: enjoy discounts both online and in store across various outlets
Interviews will take place on a rolling basis, so applicants are encouraged to submit their application before the closing date
The client requests no contact from agencies or media sales.
Thank you!
About This Job
This is an exciting role in Army Cadet Charitable Trust UK to be the focal point for HR support, organisational planning and recruitment. You will provide HR advice and support the Trustees, Senior Leadership Team (SLT) and all line managers in our charities. You’ll ensure that we have appropriate policies, comply with legislation, recruit the right people, manage them well, and provide opportunity for continuous professional development. This in turn leads to a pleasant working environment for all staff.
Essential Skills
· Associate member of the CIPD.
· Evidence of continuing personal and professional development.
· Sound experience in an operational HR role.
· Knowledge of HR legislation.
· Information gathering and analysis skills.
· Discretion and confidentiality.
· Excellent written and verbal communication skills, especially policy drafting and report writing.
Please refer to the attached Job Description for further information.
Our charity
ACCT UK is a national youth charity dedicated to improving the life chances of young people through supporting the Army Cadet Force and its activities in the community. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.
We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.
We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities, it builds confidence and improves empathy for other’s lives.
Who we are
You will enjoy being part of our small team who work very happily together. By joining ACCT UK, you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.
The charities are proud of our diverse teams, with people on different working patterns, from different backgrounds and at different life-stages. Our experience has taught us that having people with different perspectives and different lived experiences leads to better outcomes for our beneficiaries. If you are wondering if our organisation is for someone like you, the answer is yes! Please apply and explain how you, your experience, your talent and your potential are the right fit for this role.
What we can offer you
In addition to your salary, we offer all staff:
· Flexible working arrangements (you agree a working pattern with your line manager).
· The ability to work both from home and from our London office.
· Personal accident insurance, including loss of earnings cover and death benefit.
· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).
· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).
· Good leave allowances (which are offered pro-rata for part time staff):
o 20 days annual leave plus Bank Holidays.
o Additional privilege leave, on set days each year, such as between Christmas and New Year.
o An additional five days of volunteering leave.
· Support for qualifications and personal development.
· Employee Assistance Programme.
· Season ticket loan.
· Railcard (if you are eligible)
· A caring and supportive team environment.
How to apply
Please send a covering letter that details how you meet the requirements of the job description along with a CV by 23:59 hours on Wednesday 29th October 2025.
Interviews will be held in Holderness House, 51-61 Clifton Street, London, EC2A 4DW during the week commencing Monday 10th November 2025.
Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo a Disclosure and Barring Service check. In addition, we will follow up references.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers.
We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.
Brief role description:
The NST Client Advisor plays a key role in delivering the support centre function for the programme. Working closely with the Nova Support Team (NST), the Advisor provides initial advice, guidance, and assistance to Veterans who are at risk of contact with the Justice System or are involved in the Justice System.
Interested? Want to know more about the Charity? check out our Website.
Eager to know more the role? Have a look at the Job Description attached
What’s in it for you? Check out our Benefits.
Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date, Tuesday 4 November 2025
Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying.
We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.
We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.
Registered Charity
101 - 500
We provide life-changing support, jobs and training opportunities to Service leavers, veterans, reservists and their spouses, partners and Children
The client requests no contact from agencies or media sales.
Thank you!
Job Title: Service Manager
Location: Derby City (office based)
Salary: £40,627.32 per annum
Contract type: Permanent, Full Time
Hours: 37.5 hours per week. As part of this role, you will be required to work from site and participate in an out-of-hours on call rota.
This is an opportunity to join Refuge as a Service Manager to lead on the delivery of high-quality services to the women and their children living in our refuges and survivors of domestic abuse supported by our community outreach service.
We are recruiting for Service Manager who is passionate about supporting survivors who are impacted by domestic abuse and other gender-based crimes. This is a multifaceted, fast paced, and exciting role where you will join our team in Derby to lead on the delivery and development of high-quality refuge and outreach services for survivors of domestic abuse and other gender-based crimes.
Our service provision in Derby includes culturally specific service for South Asian women as well as a specialist multiple disadvantage support worker who support survivors facing enhanced needs.
The post holder will provide line management and support to the accommodation based and the outreach service staff. This will include providing supervision on complex and high-risk cases, overseeing operational emergencies, and ensuring high standards of casework. You will also ensure that all service users in refuges and the outreach service always receive a high-quality support service in line with Refuge’s policies and procedures.
The Service Manager will lead on the delivery of the multiagency aspect of work, working jointly with the Refuge teams and wider stakeholders to deliver best services to the survivors.
Candidates must have proven experience of providing direct emotional and practical support to vulnerable people, managing, and motivating staff, managing casework as well as working within multiagency setting. In addition, you must have an excellent knowledge of domestic abuse and other gender-based violence and its impact on survivors.
You will have knowledge of relevant criminal and civil law legislation, as well as Housing and Health and Safety legislation.
As member of the management team, you will be required to participate in an out-of-hours on call management service.
The service manager will be responsible for ensuring that contractual and other funding requirements are met fully, this includes ensuring that the services operate within the allocated budget and that Refuge’s high-quality standards are maintained. The role may involve visiting potential sites and contributing to the establishment of new services in conjunction with the development team.
The job involves working closely with staff that support survivors and their children who are experiencing domestic abuse and other gender-based violence.
Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 6 November 2025
Interview Date: 18 and 19 November 2025
The client requests no contact from agencies or media sales.
Thank you!
Job Title: Service Manager
Location: Hounslow and Hillingdon
Salary: £43,627.32 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Permanent, Full Time
Hours: 37.5 hours per week. As part of this role, you will be required to work from site and participate in an out-of-hours on call rota
We are recruiting for Service Manager who is passionate about supporting survivors who are impacted by domestic abuse and other gender-based crimes. This is a multifaceted, fast paced, and exciting role where you will join our team in Hounslow & Hillingdon to lead on the delivery and development of high-quality refuge services for survivors of domestic abuse and other gender-based crimes. Our service provision in Hounslow & Hillingdon includes number of refuges supporting survivors and their children.
The post holder will provide line management and support to the accommodation based services staff. This will include providing supervision on complex and high-risk cases, overseeing operational emergencies, and ensuring high standards of casework. You will also ensure that all service users in refuges always receive a high-quality support service in line with Refuge’s policies and procedures.
The Service Manager will lead on the delivery of the multiagency aspect of work, working jointly with the Refuge teams and wider stakeholders to deliver best services to the survivors.
Candidates must have proven experience of providing direct emotional and practical support to vulnerable people, managing, and motivating staff, managing casework as well as working within multiagency setting. In addition, you must have an excellent knowledge of domestic abuse and other gender-based violence and its impact on survivors.
You will have knowledge of relevant Criminal and Civil law legislation, as well as Housing and Health and Safety legislation.
As member of the management team, you will be required to participate in an out-of-hours on call management service.
The service manager will be responsible for ensuring that contractual and other funding requirements are met fully, this includes ensuring that the services operate within the allocated budget and that Refuge’s high-quality standards are maintained. The role may involve visiting potential sites and contributing to the establishment of new services in conjunction with the development team.
Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 3 November 2025
Interview Date: 14 November 2025
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Around 200,000 Ukrainians have arrived in the UK since Ukraine was invaded in early 2022. Settled's Ukraine Advice Service is at the forefront of providing expert immigration advice on Ukraine visa schemes and related matters. This post will bring much needed additional capacity to a small, very busy team. In this post you will use your expertise to respond promptly and compassionately to Ukrainian citizens pre- and post-arrival in the UK and their family members; providing free, high-quality, responsive information, advice and support services in relevant languages to secure their right to remain in the UK. You will also work effectively with volunteers, referral partners and Ukrainian communities throughout the UK.
Applicants should submit a CV and a cover letter. The cover letter should briefly explain how you meet the requirements set out in the Job Description and Person Specification.
The client requests no contact from agencies or media sales.
Thank you!
The role
We’re looking for a new Chief Executive Officer to lead Citizens Advice Bath & NE Somerset. As CEO, you’ll work closely with our Trustee Board and be responsible for overall strategy, business development, and day-to-day management of the charity. You’ll make sure we continue to deliver high quality advice and support to people in our community, while also ensuring that we’re financially sustainable in a challenging funding environment.
About us
We are a well-established and respected local charity, serving residents and communities across the Bath and NE Somerset area. We deliver a generalist advice service and a variety of specialist projects to meet identified need. We are members of the national Citizens Advice network and a founding partner of the local Community Wellbeing Hub.
About you
You will need a successful track record in a senior leadership role gained in a complex organisation. You must be committed to our values and the services we provide.
You may be an experienced Citizens Advice professional, a senior manager with experience in the other parts of the voluntary sector or someone with an outstanding track record who is looking for a career change.
We strive to achieve diversity in everything we do and so welcome applications from all sections of the community.
How to apply
If you share our commitment to making a real difference to people’s lives, and you have the vision and skills to help us build on our success, we’d be delighted to hear from you.
The recruitment pack, including role description, person specification and job description is on our website.
Closing date for applications: Monday 3 November 2025; 10.00am
First interview (online): Wednesday 12 November 2025
Second interview (in person; central Bath): Wednesday 19 November 2025
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they’re affected by physical, mental health or substance misuse issues. Providence Row works with those affected by homelessness and those vulnerably housed in London, offering an integrated service of crisis support, advice and progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets.
The ideal candidate
We’re looking for an experienced Facilities Manager to be our named competent person for statutory compliance; covering health & safety, fire, water hygiene, electrical safety and environmental standards. You’ll coordinate planned and reactive maintenance - liaising with external contractors, keep accurate compliance records, and produce clear, risk-based reports for senior management. You’ll work with a high degree of autonomy, escalating issues and key strategic budget decisions as required.
What you’ll do
- Own compliance and risk management, maintaining live risk assessments and closing remedial actions within required timescales.
- Schedule and evidence statutory checks and liaise with approved contractors and maintain accurate records.
- Track maintenance spend and provide monthly variance reporting; support value-for-money supplier arrangements.
- Lead facilities projects as required - typically small to medium in scale.
- Drive sustainability improvements across energy, water and waste.
- Act as first responder to facilities incidents during working hours.
Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.
Benefits
- 27 days holiday plus bank holidays
- Pension scheme
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme
- Access to shopping discounts
- Learning & development opportunities
To apply
Please upload your CV with a covering letter detailing how you meet the job specification by 6 November 2025 at 23:30*.
Interviews
*Please note that we may interview on a rolling basis and therefore encourage early applications.
Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.
Registered Charity
0
We tackle the root causes of homelessness to help people get off, and stay off, the streets.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Public Relations Manager
Contract type:12 months Fixed Term Maternity Cover, 35 hours per week
Location: London, United Kingdom. Subject to right-to-work.
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.
Salary: £48,867 – £51,439 per year with excellent benefits
Change starts with water. Change starts with you.
Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.
About WaterAid
We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.
About the team
The media team strategically leads on both proactive and reactive media activity, engaging with journalists to support WaterAid’s mass engagement, partnerships, brand awareness and political influencing.
As our Senior PR Manager, you will lead the public relations function for WaterAid and work closely with the three senior media officers you manage, to drive sustainable change.
In this role, you will:
- Lead on developing and delivering innovative integrated, digital first PR campaigns that achieve impactful national, international, local and digital coverage, to support our fundraising and public engagement activities, build WaterAid’s profile, and align with wider organisational aims
- Manage our media around our high-profile strategic partnerships to deliver media projects that meet shared objectives and help our partners become influencers in their sector to drive change
- Work with the Celebrity and Influencer team to develop effective ways to work with high-profile supporters to build awareness of WaterAid and our work
- Act as a media spokesperson for WaterAid as required, briefing journalists on and off the record and giving media interviews where necessary
- Provide professional advice and support to colleagues in the UK, including our Chief Executive and within the WaterAid federation involved in media relations work, and identify opportunities to coordinate media moments across the organisation
- Manage reputational issues where appropriate in coordination with the Head of Media
- Write and edit copy as required for print and web outlets
- Monitor and evaluate coverage and the wider impacts of our media work to guide future strategies
- Build and maintain relationships with key journalists and broadcasters including the planning and managing of trips to country programmes with journalists, celebrities or for content gathering
- Join the 24/7 on-call rota and be prepared for travel in the UK and overseas - usually around two weeks per year - as well as some work outside normal office hours, as necessary
- Undertake any other responsibilities, tasks or activities as reasonably required, including deputising for the Head of Media
- Champion WaterAid’s commitment to equity, inclusion and safeguarding.
Requirements
To be successful, you will need:
- Experience of leading, managing and motivating others and driving change
- Considerable proven experience of working in an in-house media team or PR agency
- Proven experience of creating and delivering effective and innovative integrated, multi-channel media campaigns with digital media at their core
- Proven experience of liaising with journalists of all levels especially national and consumer media
- Experience of utilising digital and social media to deliver PR objectives and aligning media work with owned, shared and paid activities
- Proven ability to prioritise workload and work under pressure
- Proven ability to organise, coordinate and evaluate successful projects
- Strong leadership skills and the ability to motivate and inspire others
- Excellent verbal communication skills
- Excellent command of written English to produce written media work of high quality
- Ability to forge effective working relationships within the team, wider comms department and with colleagues from across the organisation as well as external stakeholders
- Commitment to personal learning, development and improvement in pursuit of own objectives and those of the team and organisation
- Commitment to WaterAid’s values and a working style that reflects these
Although not essential, we’d prefer you to have:
- Experience of international development issues and/or working in the voluntary sector in a communications role
- Background in journalism
Closing date: Applications close 12:00 PM UK time on Monday 10 November 2025. Interviews are expected to take place week commencing 17 November 2025.
How to apply: Click Apply to complete the pre-screening questions and upload your CV and cover letter.
Can I use Artificial Intelligence (AI) technology in my application?
At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.
Pre‑employment screening
To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.
Benefits
- 36 days’ holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days’ annual leave
- Employer pension contribution up to 10 %
- Flexible and hybrid working arrangements
- Season ticket loan
- Free annual eye tests
- ‘Give as you Earn’ charitable giving scheme
- Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
- Sabbaticals
- One paid volunteer day each year
As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.
These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.
Our Global Commitment:
Our people promise
We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal Opportunities
We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.
Safeguarding
We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).
Together, we’ll change the world through water.
Join us and be part of the change !
Registered Charity
More than 1000
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.
Thank you!
Service Manager
We are seeking an experienced and committed Service Manager to lead supported accommodation services for young people in Lambeth.
Position: Service Manager
Salary: £37,880 per annum (including London weighting) plus pension and other benefits
Location: Lambeth, London
Hours: 37.5 hours per week
Contract: Permanent
Closing Date: Sunday 26th October, 2025
About the Role
As Service Manager you will oversee a group of supported accommodation services across Lambeth, Twickenham and Greenwich. The service supports young people aged 16 to 25, including those at risk of homelessness and unaccompanied asylum-seeking young people.
You will manage five properties and lead a team of Progression Coaches, Night Progression Coaches, a Senior Coach, a Floating Support Worker, an Apprentice and volunteers. Working closely with Lambeth commissioners and the Leaving Care Team, you will ensure high-quality, safe and responsive services.
Key responsibilities include:
- Leading and motivating a team to deliver person-centred, high-quality support
- Overseeing service delivery to meet contract requirements and KPIs
- Ensuring effective safeguarding, health and safety and compliance
- Building and maintaining strong partnerships with statutory and voluntary agencies
- Managing budgets, assets and reporting requirements
- Maintaining positive relationships with neighbours and local communities
- Contributing to on-call rota for London-wide emergency cover
About You
We’re looking for someone with strong leadership skills and a background in managing services that support vulnerable young people. You’ll have:
· Experience supervising or managing staff teams
· Experience working in supported accommodation or similar settings
· Strong knowledge of safeguarding and risk management
· Experience of partnership working with statutory and voluntary agencies
· Experience managing budgets and buildings
· Ability to problem-solve in a fast-paced environment
· Commitment to equality, diversity and inclusion
· A flexible, resilient and collaborative approach
Experience of working with asylum-seeking young people or 16–17 year olds is desirable.
In return for working here, you will receive:
· A comprehensive training package tailored to your needs and role
· Commitment to continued professional development with internal mentoring.
· Flexible working model for suitable roles.
· Supportive flexitime and toil arrangements.
· 26 days annual leave rising to 30 after five years’ service.
· Family friendly leave policies including - maternity, adoption and parental leave and Carers leave.
· Financial wellbeing offering interest free loans and advances
· Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service
· Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.
· Cycle to Work scheme and interest-free season ticket loans.
· Discount vouchers including gym, retail, food & drink, travel, electricals and more.
· Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More
· International Accident Cover – accidental death, permanent disability
· Death in service (4x Base salary)
· Legal Advice line
About the Organisation
The charity delivers a wide range of support and housing services for young people and adults at risk of homelessness. They specialise in the provision of services that prevent homelessness, increase the resilience of those they work with and energise opportunities for employment, education, training and volunteering in the communities they work within. The organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.
You may have experience in areas such as such as: Housing Manager, Homelessness Manager, Housing Manager, Service Manager, Case Worker, Specialist Service Manager, Project Leader, Service Leader. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.