Advice Services Manager Jobs in Islington, Greater London

Grant Assessment Manager

£37,000 - £40,000 per annum (dependent on skills and experience) plus generous benefits

Fixed Term Contract until 31 May 2025.

Location: home-based, with occasional travel to Football Foundation office and funded sites.

We are the Football Foundation - the Premier League, the FA and government’s charity that delivers outstanding grassroots facilities, more and better places to play, transforming lives and communities where it is needed most. 

To help us with this important mission, we currently have a vacancy for up to two temporary Grant Assessment Managers to join us for a fixed term until 31 May 2025. This is an exciting role for those with grant management and grant assessment experience to use their skills to support grassroots community sports.

About the Football Foundation

Over the last 22 years, the Foundation has awarded more than 23,000 grants to deliver outstanding grassroots facilities across England worth more than £877 million. This year, the Foundation will be investing more money than ever into facilities across England and is committed to improving the experience of playing football for everyone. 

The Foundation’s goal is to unlock the power of pitches ensuring everyone has a great place to play regardless of gender, race, disability or place. 

The role

Our Grant Assessment Managers form part of a centralised Grant Assessment function – a flexible and adaptable team which provides critique and assessment of applications submitted to the Football Foundation and Premier League Stadium Fund for capital and revenue grants, working within short timescales. In addition to the core function, Grant Assessment Managers are required to undertake Post Award Support to ensure the objectives of our grants are being met. This involves both face-to-face and remote meetings with grant recipients, where an assessment of delivery of outcomes, KPI measures and compliance with grant terms and conditions is made.

What are we looking for?

You don’t have to be a football fan to join the Foundation, but you must have a detailed understanding of grant application and grant giving processes and governance, coupled with an ability to effectively apply this knowledge to provide high levels of customer service. You’ll have experience of critiquing and assessing grant applications, as well as an understanding of the operations, requirements and challenges faced by community organisations, statutory bodies and not-for-profits.

You must have strong communication and interpersonal skills with experience of communicating with and supporting a diverse range of colleagues and applicants remotely, as well as experience of producing detailed reports for decision-makers.

Grant Assessment Managers must be highly organised, with the ability to respond flexibly to changing priorities, adapting their approach for each programme to ensure governance and compliance requirements are met.

For full details of the role and requirements, please download our recruitment pack below.

What can we offer you?

The salary for this role is £37,000-£40,000 per annum, dependent on relevant skills and experience.

You will start on 25 days annual leave plus bank holidays, plus additional time off to volunteer. We also offer a generous pension scheme (8% employer contribution), collective bonus scheme, free health care provision, a monthly gym subsidy, interest-free season ticket loan, death in service benefit and access to selected match tickets

We are committed to helping our team members maintain a healthy work-life balance, so offer flexible working around core hours to help achieve that.

Equality and Diversity Commitment

The Football Foundation is committed to, and values the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive working environment where all our team feel respected and supported in fulfilling their potential. We encourage and welcome applications from all, regardless of background and are particularly interested to hear from individuals belonging to under-represented groups including diverse ethnic communities, individuals with a disability and those from the LGBTQI+ community.

Should you need any adjustments to the recruitment process, at either application or interview stage, please contact us at jobs @ footballfoundation. org .uk

How do I apply?

To apply, please follow the steps outlined below:

· Please send the following to jobs @ footballfoundation. org. uk

o CV

o Cover letter - please highlight briefly and clearly how your skills, abilities and experience equip you for the role, together with your reasons for applying.

The closing date for applications is: midday, 26 June 2022. Online interviews are currently scheduled for 2 July 2024.

All applications received will be short listed against the role requirements and person specification. Those most closely matching our requirements will be invited to take part in an online interview.

Due to the volume of applications received for most roles, the Foundation only contacts candidates if they are shortlisted for interview. If you do not hear from us within two weeks of the closing date, you should assume your application has not been successful.

Please note that you must be eligible to work in the UK to apply.

Join a compassionate team dedicated to making a difference in the lives of those experiencing homelessness. Prospectus is thrilled to partner with an esteemed housing charity in their search for a Housing Scheme Manager. This full-time, permanent role is based in St Albans and requires on-site presence.

As the Housing Scheme Manger, you’ll lead a team in providing crucial support, advice and assistance to individuals transitioning from homelessness to secure housing. Your role will encompass fostering a trauma-informed, person-centred environment where individuals feel empowered to access the help they need. From facilitating access to move-on accommodation to offering counselling and connecting individuals with specialised support services, you’ll play a pivotal role in guiding the toward stability.

We’re seeking a compassionate individual with the right values and behaviours to cultivates a positive workplace culture rooted in respect and dignity for those you serve. Essential qualifications include experience in line management, a deep understanding of the multifaceted needs of homeless individuals, and knowledge of relevant legislation pertaining to homelessness, housing, and equality.

At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.

Hybrid working 1-2 days per week in our Head Office (SE5 8JB) with occasional travel to regional offices

Ref FML-242

Are you a passionate and proactive individual who is willing to test and manage the implementation of new ideas processes? Do you have a proven record of working in a charity fundraising environment and of winning and/or managing five- and six-figure grants? 

If so, join St Giles Trust as our Fundraising Manager, where you will contribute to the implementation of our new Fundraising Strategy 23 – 26, plus have line management responsibilities and lead a sub-team who will have the responsibility to generate at least £500,000 per year. 

About St Giles Trust

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.  

About this key role

As a valued and integral part of the Fundraising and Communications team, our successful candidate will lead a small sub-team to generate at least £500,000 income each year, including the direct line management of a Senior Fundraising Officer, who you will support to line manage the Fundraising Assistant.  We will count on you to implement effective processes and procedures across the fundraising and collaborating teams, manage and refine processes for recordkeeping and devise, maintain and update our Fundraising Handbook.

You will also be expected to manage the development and implementation of our Individual Giving Strategy and our Individual Giving income stream through single and regular giving appeals, as well as managing a portfolio of challenge events nationally that provides excellent stewardship for a range of participants. Developing and designing high-quality applications, presentations, and pitches to secure five-, six- and seven figure funding opportunities from Trusts & Foundations, Community Partners and High Net Worth Individuals is a key element of this role, as is providing excellent stewardship to existing donors.

What we are looking for

• Expert knowledge of the fundraising landscape
• Experience devising cultivation and solicitation strategies and database management
• Knowledge of fundraising best practice and regulations and of anti-discriminatory working practices
• Excellent interpersonal, relationship-building and communication skills, with the ability to write compelling, tailored and informative copy for reports, applications and external communications
• Ability to think strategically and develop innovative ideas to help us stand out to existing and new donors.  

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

To apply click the apply button.

Applications will be reviewed on a fortnightly basis: Wednesday 19th June, Wednesday 3rd July, Wednesday 17th July. We therefore strongly encourage early applications.

The Welfare Adviser will provide high quality specialist welfare benefits and housing advice, information and guidance to our service users, referring them internally and externally for additional advocacy and support as required, following organisational policies and procedures, and ensuring fulfilment of regulatory compliance with our Advice Quality Standard (AQS) accreditation, meeting the standards of quality in the delivery of advice services as required. The post-holder will work closely and collaboratively with other advisers, staff team members, interns, trainees, and volunteers as relevant, providing face-to-face advice, by telephone or other digital media.

Main accountabilities​

1. To provide LAH service users with high quality free specialist welfare benefits advice and guidance on income maximisation, that is accurate, effective, and tailored to their particular needs and circumstances.
2. Manage an adequate caseload of enquiries from LAH service users in a condition of extreme financial need, including those who are homeless  (or on the brink of homelessness).
3. To contribute to the development of LAH Advice Programme, which aims to provide frontline, one-to-one advice and casework in key areas of need for the community, including welfare entitlements, housing, employment and immigration.
4. Other accountabilities (Please refer to full job description document). 

To apply please complete the application form attached to this post and the equal opportunities form and send it via email. 

About us

An exciting opportunity has arisen for an experienced and highly skilled Training Development Manager to join our small, friendly and hard-working team.

We are Laurelle Brown Training and Consultancy (LBTC), an independent consultancy founded in 2017, as a response to the persistent challenges and discrimination faced by racialised children across the services and support systems they rely on. We collaborate with partners to strengthen equity, diversity and inclusion across complex systems for children.

We are a dynamic and busy consultancy, with 5 staff members, and a pool of associate consultants and trainers that support the delivery of our work. We do: (1) Learning and development, (2) Facilitation, (3) Change and transformation, and (4) Evidence and insight. Our team work remotely and attend team meetings in London (where the company is based) a couple of times a year, and deliver in-person services across the UK all year round.

A substantial proportion of our work focuses on racism, marginalisation and discrimination and as such we welcome applications from those with personal experience of these issues, and who are typically underrepresented in senior leadership roles. This includes individuals who identify as racially minoritised or from a Black and minoritised ethnic background.

Please review the job description attached to this advert.

The important bits

• 30 hours per week (0.8 FTE)
• Part-time, flexible working (Pattern to be agreed with candidate)
• £36,000 (FTE) / £28,800 (0.8FTE)
• Fixed term, 12 months with potential to extend
• Hybrid working – mostly remote (c60%), with some in-person delivery and events (c40%)
• Generous 28 days annual leave, 5% pension provision, flexible working, family friendly culture and wellbeing focus.

The role

• Training development and delivery – Develop, create and deliver sector-leading training, virtual, in-person and e-learning, while overseeing allocation and delivery of all training bookings. Leading on internal EDI training and building relationships with clients and partners.
• Quality assurance and impact – Work with stakeholders to develop impact and evaluation methods and reporting. Developing and implementing training model and relevant assurance processes and tools, including learning journeys.
• Associate management – Develop and maintain associate management framework, build, manage and support high-performing team, and execute strategy.
• Leadership and organisational development – Use knowledge and experience to provide strategic thought advice and leadership, delivery special projects with fresh ideas, insights and solutions, contribute to business development and strategy.

About you

We’re looking for a Training Development Manager with technical and knowledge skills. Someone who can design, and deliver, high-impact training and facilitation for audiences across statutory, voluntary and community sectors. You will develop our Associate Strategy, in addition to effective, collaborative and innovative operational practices, in alignment with our methodology.

You will have successfully developed, implemented, and evaluated short and long-term training programmes in the children and young people sector; clearing obstacles to delivery; engaging diverse audiences, including senior leaders; co-facilitating; designing for impact and detail; managing trainers; and reflecting and applying learning for continuous improvement.

This role is a great match for a strategic thinker with strong virtual working skills, an adeptness for fast-paced environments and deep understanding of the impact of structural inequalities on child welfare systems, workforces and outcomes in the UK.

Please see the full job description for more information: Training Development Manager 2024.pdf

What we offer

We offer a genuine opportunity to contribute to the tackling of inequalities across systems for children and young people, a passionate and friendly team and a stimulating environment where you can fulfil your potential.

 We are committed to the development of all our staff, so you can expect to continue to develop your skills in a range of areas.

 To apply

• Please submit your CV and Cover Letter of no more than two A4 pages explaining why you have applied for the role and how you meet the job description.
• Application Deadline: 9am on Monday 17th June 2024

 Recruitment process

We break it up into 3 stages:

1. A skill-based task to complete and present at virtual panel interview (1 week to prepare).
2. A virtual panel interview where you will discuss your experience and skills with our Director, Business Manager and an Associate (1 hour) - scheduled for Tuesday 25 June 2024.
3. An in-person panel interview you will demonstrate your training/facilitation skills with our Director and an LBTC partner (30 minutes) - scheduled for Tuesday 4 July 2024 in London.

We have an exciting opportunity here at Barnardo's for an experienced, enthusiastic, and assertive Team Manager to deliver the day-to-day operational delivery of the In Reach Hospital Emergency Department Family Support Programme.

The role is part time working 18.5 hours per week and will be based at North Middlesex University Hospital, the entrance to the A & E department is in Bridport Road, Edmonton, London, N18 1QX.

The successful candidate will work as part of the onsite clinical team to develop and nurture key relationships both within the direct delivery of the project and the wider system support which is available.

Some but not all of the key responsibilities are:

• Identify key personnel within the Emergency Department and liaise effectively with them to ensure Family Support Worker teams are embedded within the clinical setting. 
• Map and work with wider stakeholders locally and ensure Family Support Workers are aware of local services and assets to effectively signpost / connect families with appropriate support.
• Work effectively with identified operational leads within the ED setting to establish clear lines of communication and agree on day-to-day operational support for Family Support Workers.
• Support the Programme Manager in the implementation of standardised processes and systems to support project delivery and monitoring and highlight any local needs that need to be taken into consideration. 

Ideal Candidates must have's

• A basic understanding of Public Health, including health inequalities and wider determinants of health as well as some understanding of trauma informed approaches.  
• An understanding of the challenges of working and delivering an intervention within an acute setting and the ability to support and motivate staff in delivering an effective and holistic service to families. 
• An understanding of family support and experience of working with families with complex needs 
• Knowledge of safeguarding and promoting the welfare of children
• Relevant Level 3 NVQ qualification (Health and/or Social Care)
• Relevant Experience or Qualification in Leadership and Management

More about the Programme

The In Reach Hospital Emergency Department Family Support

Programme model offers a robust way of supporting often vulnerable families to uncover and address unmet need. Through identifying the underlying factors causing the clinical presentation and attendance, and addressing holistic needs of the family unit, we hope activity to unscheduled, primary and emergency care is dramatically and sustainably reduced.

The model is based on Family Support Workers based within Children's Emergency Departments, offering holistic, family-oriented support in a flexible manner either in-person, telephone- based and home visits to be able to address the underlying causes of repeated / avoidable ED attendances.

*Although this contract has a permanent status, please be aware that this post is subject to funding currently to March 2025 and therefore should this funding not be extended further, you may be subject to a redundancy consultation or a TUPE arrangement.

When completing your application please refer to the skills, knowledge and experience you have in relation to the Additional Information sheet, Person Specification & Job Description.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values.  We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out 1st April 2023. This is a positive change for the charity, and a key pillar of our People & Culture Strategy. It will assist us in supporting colleagues to grow and develop in their career at Barnardo's as it will offer clear routes of progression for colleagues to progress through the pay band of their role.

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay progression steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours.  More details on Barnardo's pay framework can be found upon application.

Benefits

Workplace Offer: What it means for you

The world of work has changed. We are understanding of what works best for our colleagues both current and future as we look to embrace this new way of working. Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, at one of our Collaboration Hubs or any combination of these.

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• 26 days annual leave plus bank holidays, increasing after 5 years service
• The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• 20% discount at Barnardo's stores
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Learning and Development offer

*T&C's apply based on contract

Our team in Camden has an exciting new opportunity for a Women Specialist Advocate to join the WiSER project, based in Camden. You will join us on a fixed term basis until the end of March 2025 (with the possibility of extension subject to ongoing funding.)

The WiSER Project is a partnership of specialist charities working together to provide support and advocacy for women whose experiences of violence and abuse intersect with multiple and severe disadvantage. We work with women who are frequently excluded from mainstream services and/or find it hard to engage with support, which increases their vulnerability and risk. Our assertive outreach approach enables women to access support, increase their self-esteem, and make safe choices.

About the Women Specialist Advocate role:

We are looking for an experienced, dynamic Specialist Advocate to join our advocacy and support team in Camden, with a specific remit to reach and support women facing multiple disadvantage. You will work intensively with a small caseload of women as part of a multidisciplinary team, collaborating extensively with external agencies.

You will be able to demonstrate knowledge of the intersection between severe and multiple disadvantage and Violence Against Women and Girls (VAWG) and have a strong understanding of how this can make it difficult for women to engage with support. You will have worked with people experiencing various aspects of severe and multiple disadvantage: homelessness, substance use, mental health issues, insecure immigration status, prostitution, offending history and children taken in to care. Most importantly, you will be committed to improving services and life chances for women affected by VAWG who are experiencing severe and multiple disadvantage.

Please note: This service is run by women for women and is therefore restricted to women applicants under the Equality Act 2010, Schedule 9, Part 1. The post is exempt from the Rehabilitation of Offenders Act.

About you:

• An excellent understanding of the issues faced by women survivors of VAWG, including a knowledge of options for and rights of women experiencing all forms of VAWG.
• The ability to take a resilient and assertive approach to reaching out to and building trust and positive relationships with women who are experiencing multiple disadvantage, and who may present as reluctant to engage and/or may be presenting in crisis.
• Strong interpersonal skills and the ability to engage with a wide range of professionals (some of whom may have very different approaches to problem solving) through a multi-agency approach, and advocate to agencies on behalf of the Project and its service users.
• A demonstrable commitment to providing a non-judgemental, non-directive and empowering approach to supporting women.
• A high level of personal organisation with the ability to plan and prioritise your own work.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Wednesday 26th June 2024 (at Midnight)

Interviews to be held: Monday 7th July 2024

This post will require an Enhanced DBS check to be processed for the successful applicant.

At Single Homeless Project, we welcome and encourage applications from people of all backgrounds and are committed to having a workforce that is made up of diverse individuals, skills, experiences and abilities.  Due to current under –representation at management level, we particularly encourage applications from individuals within our Black and Asian communities.

Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed and are IIP Silver accredited.

The post holder will lead on the hospital discharge work, regularly working out of St Georges hospital alongside the discharge team and hospital social care teams, providing information and support to Carers navigating the hospital discharge process.   

Join the award winning Independent Society of Musicians

Central London  - Knowledge Hub & Resources Manager

Part Time (4 days per week) and Permanent – Circa £38K pro rata

The award-winning ISM is the dynamic, change making professional membership body for musicians. With a current membership of over 11,000 the ISM is known for its campaigning work as well as services to musicians ranging from legal support and representation to counselling and professional development.

The ISM is now looking for a Knowledge Hub & Resources Manager who will create, manage and deliver the ISM Group’s resources and professional development offering across a range of platforms including digital and print. This is a key part of what the ISM offers to its members and the wider music sector and it is vital that resources are relevant and of the highest quality. You will be an excellent writer and a brilliant communicator of sometimes complex information with a lively interest in all things which affect the lives of musicians. You will have a positive attitude, a keen attention to detail and the ability to handle competing deadlines.

You will be joining a professional staff team who are based in Bayswater, London. The role is four days per week of which at least two will be in the office.

For a full job description for this role please visit the ISM website and vacancies section

To apply please send a CV and covering letter saying why you are right the person for the job.

Closing date is Tuesday 25 June at 9.30am. Interviews will take place face-to-face and applications generated by AI will not be considered.

The Parkinson’s Virtual Biotech is our flagship programme for creating new treatments for Parkinson’s, based on the needs and priorities of people living with Parkinson’s. 

The Clinical Studies Portfolio Manager role brings expert knowledge of clinical trial principles and practices to the directorate. As part of the Virtual Biotech team, they will lead and manage our clinical stage projects, evaluate new project proposals and liaise with external partners and the Parkinson’s community, whilst maintaining professional knowledge and networks. 

The Clinical Studies Portfolio Manager will be a leading player in our £25m programme to create the Parkinson’s treatments of the future, working alongside and on behalf of the patient community. They will use their expertise to help select, fund and oversee half a dozen exciting Phase 2 projects that will drive important new treatments forward, into the hands of patients in the UK and around the world. 

What you’ll do:

• Provide expert knowledge of all stages of clinical development to advance the strategic research goals of Parkinson’s UK
• Provide expert project management/oversight for the ongoing clinical studies and clinical research collaborations to ensure studies are delivered on time and on budget
• Manage and contribute to the internal and external critical review of funding applications for new clinical projects
• Develop excellent relationships within the clinical Parkinson’s research community
• Work with people living with Parkinson’s to ensure the charity is creating and delivering clinical studies that meet the needs and expectations of the community

What you’ll bring:

• Significant experience in clinical project management and leadership skills, from initiation to completion/review in cross-functional teams 
• Experience of managing complex project proposals to meet the priorities of diverse stakeholders
• Experience in providing funder oversight of clinical stage projects
• Excellent communication skills, with the ability to present complex information in suitable formats for both scientific and lay audiences, including writing  board proposals & reports
• Knowledge of policy relating to: clinical development, drug licensing (EU and USA) data protection, ethics and off-patent drug repurposing

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

As well as flexible working hours, this role is offered on a flexible contract giving you the opportunity to also work from home four days a week. You’ll be required to cover your own travel expenses to the office.

Interviews for this role will be held on the 15th & 16th July 2024.

We are committed to working with the principles of fairness and equality. All of our applications are anonymous until the interview stage, and we welcome applications from people from all sections of the community, irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We actively encourage people with Parkinson's to apply.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it. 

It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland and Wales so they can leave homelessness behind for good. We have recently adapted the way our services work to maximise our impact in ending homelessness. We have increased our capacity to work with people one to one and also strengthened our ability to support those people facing the most barriers to preventing or ending their homelessness. 

About the role 

We are a dynamic, innovative and values-led organisation, with the opportunity and flexibility to develop our services to meet the needs of the people we work with. As part of our commitment to end the homelessness of more people using our direct services, including people with complex needs, we are seeking a Practitioner Psychologists or Psychological Therapists to join our fantastic Clinical Psychology teams in locations around the UK. 

You will join an extraordinary team of frontline lead workers with a focus on people facing homelessness who have survived a range of difficult and traumatic experiences 

About you 

We are looking for people who are community focused and driven by our shared values. You will look forward to engaging with individuals who have very difficult lives and have struggled to access traditional forms of support. You will have the skills to offer creative and flexible individual work, alongside consultation and reflective practice to core groups, multi-agency networks and the wider system. You will be excited about joining a local team of people who share a commitment to end homelessness and a national team of psychologists led by a Lead Psychologist. 

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds. 

Working at Crisis 

As a member of the team, you will have access to a wide range of employee benefits including: 

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave which increases with service to 31 days and option to purchase up to 10 additional days leave 

• Highly competitive, enhanced maternity, paternity, shared parental, and adoption pay 

• Flexible working around the core hours 10am-4pm 

• And more! Full list of benefits available on the careers pages of our website 
   

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How to apply 

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below. 

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team will contact you to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094 

Company Description

We are at a pivotal moment: the climate and biodiversity crises are deepening, and inequalities are even more marked in the wake of the Covid-19 pandemic. The global investment system has an oversized impact on many of these global challenges. We want to make sure that impact is positive. At ShareAction we work with investors, policymakers and individuals to unleash the positive potential of the investment system. We aim to build a world where our financial system serves our planet and its people.

Team

ShareAction’s Banking Standards team seeks to work with stakeholders such as banks, investors, and NGOs to make sure the banking industry take responsibility for their impact on people and planet. We have a history of campaigning on key aspects of banks’ climate strategies – such as their emission reduction targets or their fossil fuel policies – and we are gradually expanding our campaigning, research, and engagement work to other sustainability themes and banking regulation.

Position

What you’ll do (key responsibilities)

The research arm of the Banking Standards team ensures that ShareAction’s banking campaign is based on sound analyses and facts. Our Research Managers are responsible for analysing banks’ position on climate change, related industry standards, and market developments. Based on in-depth assessments, they formulate recommendations to strengthen banks’ commitments and inform engagement by investors and other stakeholders. Insights and recommendations are typically grounded in the following types of research:

• Investor briefings and short research notes reviewing climate-related commitments made by individual banks, either on a specific area of their climate strategy (e.g. in response to a new commitment) or across their climate strategy (e.g. to support a shareholder resolution or voting recommendation).
• Thematic reports and internal position papers reviewing how the European banking sector aims to address a specific issue and/or the relevant standards banks relies on (e.g. to inform engagement on new areas of work like green finance or refine existing campaign asks like fossil fuel policies).
• Banking surveys ranking European banks on their approach to climate change across are a range of themes (e.g. governance, climate targets, sector policies), in collaboration with the Financial Sector Research team.

The Research Manager is responsible for tracking banks’ commitments on an ongoing basis and ensure this information feeds into all types of research in a consistent and timely manner. This role closely collaborates with campaigners and support engagement efforts with research insights. They also lead on certain investor briefings, research notes, and thematic research under the supervision of the Senior Research Manager.

Specifically, the Research Manager leads on the following areas of work:

• Monitoring banks’ climate-related commitments on an ongoing basis and reflecting new commitments and updates in an internal database (‘banking tracker’) in a consistent and timely manner, enabling accurate and efficient uses across various research and campaigning activities. For example, the banking tracker will help streamline the pre-filling of banks’ individual questionnaires for the banks survey.
• Producing thematic research to inform ShareAction’s position and recommendations on climate-related issues. Initially, the Research Manager will conduct research on topics included in the banking survey but not covered by existing thematic reports (e.g. governance). This research will directly inform the development of the next banking survey questionnaire.
• Drafting investor briefings and similar research materials in close collaboration with campaigners to support engagement with focus banks, members of our investor coalitions, and journalists, amongst others.
• Presenting research to banks and other stakeholders including investors in meetings or webinars.
• Drafting responses to external consultations and taking ownership of consultations in specific areas of expertise.
• This role will be possibly required to line-manage and mentor one Senior Research Officer, addressing development needs and fostering their professional growth.

The Research Manager will also support other areas of work in the banking team, including:

• Delivering the banking survey (feeding into the research questionnaire, collecting data, and inputting into specific sections of the report
• Filing shareholder resolutions
• Drafting investor letters and AGM questions
• Among other operational needs (e.g. note taking during meetings)

The Research Manager will initially be contracted on a 12-month fixed term contract. We are aiming to make this position permanent; however, this is contingent on securing longer term funding for the role by the end of the 12-month period.

Requirements

What you’ll bring to the team

Essential

• Passionate about climate change, sustainability, and/or the role of the financial system in addressing these issues.
• In-depth understanding of climate change issues, particularly as they relate to financial institutions and preferably the banking sector.
• Excellent project management skills, with the ability to autonomously manage research projects, allocate tasks, and prioritise multiple competing priorities to meet deadlines.
• Excellent analytical skills, with the ability to analyse complex quantitative and qualitative data, produce detailed reports, and summarise findings.
• Proficiency in Microsoft Office and ability to leverage Excel to produce research insights and/or manage data.
• Strong verbal and written communications skills, with the ability to convey complex information to a wide variety of audiences and build productive working relationships.
• Team player who actively seeks opportunities to support colleagues and is willing to support other areas of work when needed.

Desirable

• Experience in managing or mentoring more junior members of staff.
• Good understanding of how private commercial banks operate and what products & services their offer to corporate and retail clients.
• Knowledge of data management software or programming languages (e.g., SQL, Python)
• Knowledge of Scrum or Agile working methods.

What we will do for you

Working with ShareAction will offer you the opportunity to achieve significant personal impact in one of the most respected and exciting organisations in the responsible investment space.

ShareAction seeks to offer all its employees an exceptional working experience with opportunities to develop existing and new skills, applying them in ways that help change the world for the better. You will be challenged but also supported very actively to succeed within a friendly, high performing and highly motivated team.

• You will be part of a team that has had demonstrable impact on the climate strategies and sustainability commitments of large European banks.
• You will benefit from a highly supportive work environment, with a focus on equality, employee wellbeing and mental health.
• You will have access to a flexible office space in central London and regular social events with colleagues. As a team, we generally meet in the office every Tuesday. We would be keen for the successful applicant to join us at least twice a month if they are based outside of London.
• You will have access to internal and external training opportunities, from formal training courses to informal ‘lunch & learn’ sessions with visiting speakers. We will also provide you with any training you may need to use our systems.
• We have yearly objective setting to ensure that you are receiving the support you require.
• All our roles are subject to a settling in period which will give you very supportive start to your journey with us.

Other information

Contract type: 12-month Fixed Term

Who it reports to: Senior Research Manager

Salary: £41,460 - £44,694 + 8% pension contribution

(We normally offer a starting salary at the start of the range)

Deadline for applications: 9am on Monday 24 June

Interview dates: There will be two rounds of interviews. The first round will take place online from 1-5 July 2024 and the second will take place from 15 to 17 July. Any offer is subject to funding being secured.

ShareAction values and respects all differences in people (seen and unseen) and welcome applications from all backgrounds, communities and industries. We are committed to having a team that is made up of diverse skills, experiences and abilities and so if you are not 100 per cent sure that you meet all the requirements but believe you could excel in this role, we encourage you to apply and use the application questions to tell us about your experience and what you hope to bring to this role.

We also actively encourage staff to consider flexible working arrangements, recognising that a better work-life balance can improve employee motivation, performance and productivity, and reduce stress. Therefore we want to support our employees to achieve a better balance between work and their other priorities, such as caring responsibilities, leisure activities, further learning and other interests. We are committed to agreeing any flexible working arrangements, provided that the needs and objectives of both the organisation and the employee can be met. Please talk to us at the interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking (As at May 2024, just 35% of us work 'standard' full time hours of 5 7-hour days).

Please note that as part of the induction process, you will be expected to attend the London office in person during your first week in post, to cover items including Health & Safety, IT set-up, Office Orientation and Team member introductions.

ShareAction’s London office is based in vibrant Aldgate and a short walk from Aldgate East underground. Remote working will remain the norm for many ShareAction staff, with office space available as described in London for those who wish to use it.

Please note that to be considered for this post you must be legally eligible to work in the UK. Due to current restrictions, we are unable to hire anyone that isn’t already living in the UK. Due to our size, we are unable to sponsor visas.

Please be aware that when shortlisting we are looking for a sense of a candidate's unique voice and individual experience, especially if you are using generative AI tools as part of your drafting process.

Funding and Programmes Manager
AdviceUK
Home-based with regular travel and meetings in London
Permanent
Full time with part time options considered (3 days/21 hours, 4 days/28 hours, job share)
£30,961 - £32,528 plus Regional Weighting (up to £4,454 in London)
Benefits including 20 days of annual leave, increasing by a day each year (to a maximum of 25 days), 3 days leave between Christmas and New Year, home working allowance, 6% pension, 2 days volunteering, season ticket and bicycle loan

Charity People are delighted to be supporting AdviceUK, a small charity which improves the lives of people in need of advice through support to its members, to recruit a Funding and Programmes Manager.

AdviceUK makes a big impact. Its stakeholder, policy and advocacy work is across devolved nations as well as the UK. They support members, so it is easier for them to help their clients, and by directly influencing policy-makers, decision-makers and funders. There are currently 700 AdviceUK members and 1.7m people were offered free advice by members on a diverse range of issues including debt, housing, benefits and immigration problems.

This is an exciting time to join AdviceUK's growing team as they launch a new three-year strategy. The organisation will be making a significant investment in capacity, new support services and innovation to deliver the support and advice that members, the wider advice sector and their communities need.

The Funding and Programmes Manager will support members and the wider advice sector to access and secure grant and other funding directly with the purpose of sustaining advice services. The post holder will nurture positive relationships with funders and administer grant-funded programmes on behalf of funders ensuring programmes are supportive of the needs members and the communities they serve.

Key responsibilities

• Funder Relationship-Building: Foster and maintain relationships with grant-makers and other funders to make funding available to members and advice services, share insights to shape future funding, and develop new funder relationships that create income for AdviceUK and its members.
• Programmes and Project Management: Oversee the delivery of multiple projects, coordinate involvement of staff and external partners, ensure compliance with funder requirements, and maintain effective governance, risk management and monitoring.
• Project and Programme Development: Identify funding opportunities, develop funding bids and proposals, lead tenders for contracts, ensuring these new projects integrate with AdviceUK's strategic objectives.
• Data and Evidence Management: Evaluate projects to share best practices, conduct research and data analysis, support performance reporting, and ensure accurate and timely data entry.

The Funding and Programmes Manager will have at least 2 years' experience managing multiple time-limited projects and programmes in a similar role, and an understanding of the social welfare advice sector, the issues faced by advice providers and the communities they serve. The successful candidate will have experience of setting up and maintaining effective processes to monitor projects/programmes deliver funder requirements and agreed objectives, and experience of programme monitoring and evaluation. You will have experience of working with funders to support the development of their funding strategy and programmes, building successful bids for project/programme funding, and assessing and applying for government funding, contract and tenders at national and local level.

You will have the ability to build strong working relationships with peers, managers, members, partners and funders, with strong analytical, decision-making and organisational skills. You will be able to communicate clearly and concisely to a range of audiences. You will be able to use online reporting tools and CRMs and embrace new technologies and ways of working.

This is a home-based role. You will need to regularly attend meetings and events in London. There will be 4 all staff meetings a year, three in London and one outside of London. There may be out of hours work for which TOIL is granted.

How to apply

The application process is CV and Supporting Statement. For more information and for the full Job Pack, please send a copy of your CV to Jen D'Souza at Charity People as the first step. The closing date is 9am on Friday 28 June. Interviews will take place Monday 8 July in person in London. Travel costs will be reimbursed.

Charity People actively promotes equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Job Title: Supporter Care Manager

Reporting to: Director of Fundraising

Hours of work: 37.5 hours per week

Salary: £35,000 per annum

Closing Date: 28 June 2024

Location: Royal Trinity Hospice, Clapham (Hybrid)

About Compton

Compton is the UK’s leading fundraising consultancy - with seven decades of experience managing successful annual, capital and legacy campaigns for charities and not-for-profit organisations.

Our clients recognise Compton as ‘the trusted name in fundraising’, thanks to the transformational contributions we make. We are proud of our history and track record, and the ‘Compton Way’ continues to deliver extraordinary fundraising results, even in today’s challenging operational and economic conditions.

Vacancy

Royal Trinity Hospice is the UK’s oldest hospice and serves a community of 750,000 in central and southwest London. Trinity delivers specialist end of life and palliative care at the Hospice and in the community – including support and counselling services for family and friends. Trinity’s ability to deliver its outstanding care to patients and their families is reliant on the Compton fundraising team at Trinity delivering ambitious funding results. We have a long record of success in generating income and sustainable growth across all income streams for the Hospice.

The role of Supporter Care Manager is a vital role in our delivery of fundraising services to our client and is a new role created by splitting our current Database & Supporter Care Manager role into two separate roles. This role will focus on the quality of our donor journey, associated communications and the accuracy of our reporting in conjunction with our client’s Finance team. 

The Supporter Care Manager will ensure that all processes for recording and thanking donations is accurate, timely and meets regulatory and reporting requirements, whilst providing a friendly and supportive donor experience. Assessing current processes, identifying, and implementing improvements in collaboration with the Database Manager will be a key focus. The successful applicant will have a passion for leading a team to deliver excellent supporter care and donor communications whilst working with and supporting the wider Fundraising team to deliver results for our client and their beneficiaries.  

The successful candidate will be expected to:

• Manage the Supporter Care Officers and several Fundraising Volunteers - providing mentoring and training and completing performance and development reviews.
• Deliver excellent supporter care to our client’s donors and supporters and reporting to the wider Fundraising team.
• Ensure that the best donor experience and journey is in place across all income lines.
• Work closely with the Database Manager to identify and implement process improvements and where possible system automations. 
• Ensure that individual processes are mapped out and that clear instructions and training are in place to mentor and support the Supporter Care team.
• Provide timely and accurate reporting to the Director of Fundraising.
• Collaborate with the wider Fundraising management team to provide advice and support in the implementation of new fundraising campaigns and events.
• Work as part of the wider Fundraising team providing support and participating in other duties where required.
• Work in a hybrid model of some days in the office and others from home.

Required experience, knowledge, skills and characteristics:

• Experience of delivering excellent supporter care or customer care in a charitable or commercial setting. 
• Good working knowledge of the Raisers Edge database and donor record management and an expert understanding in the input and recording of all donor data – particularly consent and gift aid information.
• Experience of managing a team to deliver excellent supporter or customer care. 
• Good knowledge of GDPR and other data protection regulations governing interactions with donors and the recording and use of information.
• Good understanding of the administrative processes required to log and successfully claim Gift Aid on individual gifts.
• Strong organisation and evaluation skills and ability to prioritise workflow and resources.
• Desire to exceed expectations and deliver the best supporter experience and journey.

Desired experience, knowledge, skills and characteristics:

• Experience of training and mentoring others to ensure the best donor experience.
• Automation of imports from various fundraising platforms.
• Experience of mapping donor journey and fundraising logistics processes.
• An understanding of Direct Mail processes and logistics.
• A good knowledge of fundraising reporting requirements, including Charity Commission and Gambling Commission returns.

Company benefits

• Annual leave 25 days plus bank holidays
• Non-contributory life assurance scheme
• Standard Life pension scheme with Company contributions starting at 3%
• Employee Assistance Programme - offering free 24/7 support & counselling and advice