Citizens Advice Hounslow is a well-respected charity, operating in the London Borough of Hounslow.  Thanks to our amazing team of staff and volunteers, we support over 8,000 clients a year through our face to face, phone and digital services. However, in the current circumstances, we are mainly operating remotely.

We are seeking to recruit an experienced Advice Supervisor or Caseworker with experience in a supervisory role to:

• support and supervise advice sessions (currently all services are running remotely, mainly by phone)
• check advisers’ work at generalist level
• give advice to clients if required, according to service needs, dealing with own casework
• ensure high quality of advice is maintained at all times
• promote and take up research & campaign work in accordance with the aims and principles of Citizens Advice
• carry out any other duties compatible with the role as and when required

For more information about the role please download the Job Description and Person Specification.

Please note: we are unable to respond to applicants who have not been shortlisted. We reserve the right to close this vacancy as soon it has been filled, therefore if you are interested please submit your application as early as possible.

We are looking for an Advice Supervisor or experienced Adviser (caseworker) to join our team.  If you are passionate about supporting individuals and families in need, have a minimum of two years Adviser experience (Citizens Advice or equivalent accreditation), are a natural team leader, enjoy delivering training and are interested in joining a dedicated professional team we would love to hear from you.

You must be prepared to work flexibly, currently due to the Covid-19, work is home based until our Lambeth premises and outreach re-open.  Our offices have excellent public transport links and Mitcham also has a carpark.  We offer a friendly and welcoming work environment and can provide flexible work opportunities dependent on service demands. 

About Us:

Each local Citizens Advice office is an independent charity. We provide quality assured advice and information services across Bath and NE Somerset, which covers the city of Bath, several smaller towns and the surrounding rural area.

Our advice is free, confidential, independent and impartial. We also use our first-hand knowledge of the problems our clients are facing to campaign for changes to policy and practices that affect their lives.

The role:

It is anticipated that the role will initially be home-based, with flexibility to work in all locations across Bath and North East Somerset once restrictions are lifted. It may also be possible to continue with some aspects of this role from home on a permanent basis, subject to mutual agreement.

Our volunteer advisers are supported by a small team of supervisors who are responsible for planning, organising and managing the practicalities of the advice session. Due to an exciting new funding partner we are now seeking to expand this team.

The Supervisor Team provide support to advisers in using the information system and other resources, managing enquiries and identifying options for clients. They contribute to training in advice work and to quality assurance through case checking and file reviews, giving constructive feedback to volunteers. In our One Stop Shop locations supervisors also carry out brief initial checks to identify the best route for each client through the advice process.

Citizens Advice Waverley is a local independent charity providing free, impartial confidential advice to people across the borough of Waverley. It runs advice offices in Cranleigh, Farnham, Godalming and Haslemere.

We are looking for people interested in working as Advice Session Supervisors to provide cover as required across our four offices. This role includes:

– running the daily advice session, including managing the schedule of client appointments

– supervising the work of a team of volunteer advisers, including providing the support for to new volunteers and

– in conjunction with the Advice Services Manager, ensuring the high quality service delivery and advice standards are maintained, including through checking and providing feedback on written records or advice provided by volunteers.

We are ideally looking for people with recent generalist advice experience in a Citizens Advice setting, or an equivalent advice service, with excellent communications skills and a commitment to delivering high quality advice service. But we will also happily consider suitable candidates without this experience who are willing to learn on the job.

These appointments will be permanent, subject to the continued availability of funding.

The Limehouse Project (LHP) is a thriving grassroots organisation with a history of servicing the Limehouse area of Tower Hamlets and East London since 1984. We work independently and in partnership with key Third Sector, business, and statutory organisations to ensure each client is given timely and active support they need to positively move forward in life. We provide free welfare and debt advice, accredited learning, capacity-building, employment support programmes, health and wellbeing activities and childcare provision. 

We are now in the process of adopting a two-tier advice service delivery model:

Tier 1: Gateway Service

The Gateway Advice Services Manager will be responsible for managing the telephone ‘gateway service’ with a team of trained, DBS-checked volunteers and trainee advisors. Recently we have appointed a full-time manager who will manage this delivery function.

Tier 2: Advice Casework

Our trained and experienced advisors will remotely undertake one-to-one casework advice sessions with clients booked in advance while also managing existing case files with clients who can communicate with them directly and at their mutual convenience.

We are seeking to appoint an experienced and enthusiastic Casework Supervisor to lead and build our welfare benefits, advice team. If you are passionate about making a difference in the lives of the local people who use our services and empower them towards financial independence, and you have the ability to contribute to the strategy and vision which will transform the service to a model that can meet those objectives, then we would love to hear from you.

Thank you again for your interest in this role. The full job description and specifications are available in the recruitment pack attached and on our website. We look forward to receiving your completed application documents found on our website.

The EMMA partnership is a network of charities providing debt advice to people in the East Midlands, led by the Community Advice and Law Service (CALS). CALS is an independent advice provider based in Leicester. 

We are looking for experienced debt professionals to join our Quality Team. The successful candidate will be enthusiastic about providing high quality debt advice, and  about supporting others to succeed. 

The role will encompass a range of quality activities, including conducting file reviews, delivering training, giving feedback to advisers, and supervising trainee debt advisers. 

The post holder will work remotely and from home, and will be required to travel throughout the East Midlands to conduct visits to EMMA partner organisations when safe to do so. 

To apply, please complete the attached application form found on the CALS website. We will not accept CVs or applications in other formats. 

We will review applications after 4th March 2021, but we will remain open to applications until the end of March 2021 unless appropriate candidates are identified sooner. 

SIG Penrose Criminal Justice Services are recruiting for a motivated Custody Team Supervisor based in North London, who will take an active role in the management of a team of frontline workers, and develop new skills in the process.

Working in partnership with the London Community Rehabilitation Company (CRC) and MTCNovo, our service supports adult males sentenced to a custodial order to resettle into the community and to break the cycle of reoffending. We provide guidance and support with a wide range of issues, from accommodation to training to financial advice, signposting our clients to relevant services within a custodial setting as well as supporting them with any referral processes that may follow into their community journeys. We engage with agencies both within the CRC and across London, tailoring a package of support to best meet each individual’s needs. Our Resettlement workers are trained in risk management and de-escalation and also have the support of prison staff when necessary.

The role involves the management of a team of offender resettlement workers who are based in HMP Pentonville. Team Supervisors are responsible for the support, supervision and development of a team of Resettlement workers and ensuring that the service provides pathways, support and appropriate interventions to enable successful resettlement for all prisoners in both a group and on a 1-1 basis.

Key Responsibilities:

• Manage a resettlement service that deals with Service Users immediate and ongoing resettlement needs. This service will be coordinated and will focus on immediate and resettlement issues relating to, but not exclusive to accommodation, health, employment, finance and debt.
• Ensure that all Service Users have an assigned offender resettlement worker and appropriate resettlement plans have been provided monitored and reviewed at regular intervals.
• Ensure that risk assessments and management plans are completed and updated regularly.
• Enhance and enable teams to deliver individual support and resettlement packages for service users, liaising with the appropriate staff, agencies and care professionals to ensure successful delivery of the plans.
• Ensure that all staff have personal development plans, and are appropriately supported to achieve the plans targets / interventions and regular supervision is undertaken.
• Work with internal and external partners, agencies and commissioners including HM Prison and Probation Service, Community Rehabilitation Companies (CRC’s) and the National Probation Service to achieve the desired outcomes and KPI’s for the service.

Experience Required:

• NVQ / Diploma level 4 in Health & Social Care / Community Justice/ Mental health or professional equivalent.
• Direct experience of working in reintegration and rehabilitation services or similar services.
• Staff Management experience, including supervision, appraisal & training.
• An understanding of the needs of vulnerable people who may also have mental health, offending or substance misuse problems
• Proven ability to provide clear leadership and management to a team
• Able to influence and form strong relationships with commissioning bodies and professional agencies
• Excellent planning and organisational skills
• Ability to assess information quickly and make sound judgments

Benefits of working with us:

• Excellent core and on-going training aligned with personal development plan
• 25 days holiday, increasing to 26 days after 2 years of service and increasing 1 day per year up to 30 days annual leave
• Life Assurance
• Study support
• Access to employee assistance programme
• Medi-cash which includes the following:
• Discount gym membership
• Routine eye tests, glasses and contact lenses
• Dental treatment via NHS or Private
• Physiotherapy, Massage and a range of other therapies

  Due to the current pandemic, there is the possibility of being based off site partially due to social distancing measures being exhausted. This will be down to the present working arrangements on site.

High quality advice and excellent client outcomes are at the very core of the service we provide.  Maintaining and improving advice quality across all of our services is an important part of our strategic ambitions.

Are you an accredited adviser who embraces all aspects of quality advice?

Is your dream role to work with and support staff and volunteers to ensure they provide the highest quality advice for individuals and families in need? 

 Do you thrive on training and supporting a dedicated team to improve and support the quality of advice?

Then this job is for you!

We’re currently working remotely owing to Covid 19.  When government guidance permits, our services and support will return to a mix of remote and face-to-face.  This particular role can remain remote, but to best support our team there is an expectation to attend one of our London offices an average of once a month. 

Who we are:

Citizens Advice Runnymede and Spelthorne provides advice to over 3000 people a year, helping them with over 11,000 different problems including housing, debt, benefits and employment. We are an expanding local charity with 15 staff members working alongside 40 volunteers to provide advice across Runnymede and Spelthorne. We are a local charity at the heart of our community entirely funded by grants and donations, and we are a member of national Citizens Advice.

The Role:

We are seeking a driven individual who is looking to use their Citizens Advice experience and support us with the exciting growth of our local CA.   The Operations Manager role offers significant opportunity by working closely with the Chief Officer in the development and delivery of the organisation's Business Plan as well as deputising at internal and external partners meetings and working groups.The Operations Manager will manage the advice service operations, standards and compliance of Citizens Advice Runnymede and Spelthorne.  You will be supporting the advice team to offer an effective customer focused service by ensuring our advice quality remains high and meets all Citizens Advice standards.  The role will require you to undertake research and make recommendations on news ways of working to enhance the service. 

Essential criteria:

1. Citizens Advice trained with advice quality management experience
2. Track record of delivering operational change and driving performance
3. Ability to manage individuals and teams and support personal development
4. Experience of delivering change in a customer focused role
5. Track record of working with financial and administrative systems
6. Attention to detail to ensure accurate reporting and regulatory compliance
7. Great interpersonal skills, a ‘can do’ attitude, and the ability to create a positive working environment
8. Ability to  analyse and interpret complex information and produce and present clear reports verbally and in writing
9. Ability to thrive in a fast paced environment balancing competing priorities
10. Demonstrably strategic and forward thinking, as well as an active problem solver
11. A good up to date understanding of equality and diversity and its application to the provision of advice

Desirable:

1. Citizens Advice Session Supervisor experience
2. Experience of managing risk
3. Appreciation of the local community and social challenges in the area

Role Details:

• Location: We work from Addlestone and Sunbury with outreach locations across the boroughs. The role can initially be undertaken flexibly as we are operating both remote from home and in the office.  You will be required to attend all offices and travel between them when Covid restrictions lift.
• Closing Date for Applications: Midnight Sunday 21st  March

METRO is seeking a committed, motivated and suitably qualified individual to deliver the counselling for people dealing with issues related to their sexual health, including people living with HIV (PLWHIV) within the Support and Advice for Sexual Health (SASH) programme. 

METRO, in partnership with Turning Point, NAZ, London Friend, and Marie Stopes, deliver a model of sexual health support throughout the three London boroughs of Hammersmith and Fulham, Kensington and Chelsea and Westminster. Turning Point is the lead partner for the contract, and a matrix staffing model is in place. The post-holder will work within the partnership and be line-managed by METRO SASH Counselling Manager, and work alongside staff from other agencies. The role will also be clinically supervised via an independent supervisor arranged through METRO.

The post holder will deliver high-quality person-centred service within a busy inner London environment. The clients are from diverse communities affected by sexual health and mental health issues. The role will support staff to work with people from diverse communities such as LGBTQ and Black and Asian Minority Ethnic (BAME) people.

Youth Counsellor

Hours: Various posts/hours available maximum hours 30 per week

Contract: Permanent

Location: Various – Multiple roles available in Norwich and Norfolk

Salary: £23,397 pa full time equivalent

This role will play a part in our mission to support young people in Norfolk by providing 1:1 counselling sessions for young people.

Applicants must have a recognised qualification in counselling, and be accredited, or eligible for accreditation, by the BACP, UKCP, or an equivalent body. Some experience of working with young people is essential.

How to apply:

The closing date for completed applications for all roles is Monday 15th March 2021 at 9am

Would you like to work for a leading mental health charity?

Do you want a rewarding career where you can really make a difference?

If yes, join us here at Rethink Mental Illness.

We have a very exciting opportunity for a Supervising Advocate to join and supervise our friendly Essex Advocacy team. Your role will be a permanent term position working full time, 35 hours per week based in the service.

Our Essex Advocacy service works in accordance with relevant legislation and statutory guidelines to provide specialist advocacy services as appropriate across a range of disciplines including, IMCA, DOLS, RPR, IMHA, Care Act and Community Advocacy. We are currently developing and growing our CYP Advocacy Team. We provide a range of generic and statutory (instructed or non-instructed) support in secure units, hospitals, care settings or in the community.

Who are we?

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”

In everything we do, we seek to demonstrate our values: Passion, Commitment, Openness, Hope, Expertise and Understanding. If these values resonate with you, we would love to hear from you.

What will you be doing?

• Co-ordinating a high quality, responsive and effective advocacy service in accordance with the service specification, contract and legislative timescales; ensuring a consistent standards are maintained and delivered in an empowering framework.
• Maintaining a thorough understanding of how the contract should be delivered, actively monitoring and taking action on performance against KPI targets and deliverables; ensuring that the service demonstrates positive outcomes, impacts and added value.
• Allocating referrals in accordance with the service standards and engagement protocols.
• Reviewing and checking monthly advocate reports for accuracy and quality and conduct case file and practice audits and reviews.
• Supporting advocates with case management and practice issues including report writing and reviewing.
• Recruiting the best talent and ensure that all new staff and volunteers receive a high-quality workplace induction; ensuring they have the knowledge, information and resources to be successful in their roles.
• Contributing to the promotion and understanding of the role of statutory and non-statutory advocacy services among staff working in health and social care services, service users, carers and other stakeholders.
• Keeping accurate factual records relating to the service users and their cases, including keeping the case management database up to date.

Do you have what we are looking for?

• I have substantial practical experience working as a statutory advocate.
• I have completed the relevant National Qualification in Independent Advocacy (Level 3 or new Level 4)
• Completed or working towards additional specialist units e.g.  IMCA, DoLS, IMHA, ICAA, Independent Advocacy for CYP and Managing an Advocacy Service and Health Complaints
• Team management or supervisory experience of developing staff and/or volunteers, setting and
  reviewing SMART objectives, and taking immediate action to address performance or conduct issues.
• An understanding of case management systems and implementing safeguarding protocols.
• Have a good understanding of advocacy practice and principles of empowerment and knowledge of relevant legislation.
• Ability to manage a complex caseload covering a wide range of subjects ensuring independence and clarity of decision making.
• Ability to travel throughout the Locality, including travel when required to Hub Office

What will you receive?

You will have plenty of opportunities to enhance your abilities with the opportunity to make a real difference every day. In addition, you will have excellent development opportunities including funded training, career development and a range e-learning courses. You will also receive:  

• Salary of £23,906.01 - £27,282.80 per annum
• Contributory pension scheme
• Life assurance and employee assistance programme
• 25 days annual leave rising to 30 days plus bank holidays  
• Your "Rethink Day" - 1 day’s additional leave (pro rata) on your Birthday
• Eyecare vouchers
• Flexible working  

Don’t just change jobs, change lives!

In response to the current COVID 19 pandemic, we are flexible in the delivery of our advocacy and have maintained our work with our clients in the most pro-active and practical ways. Our Supervising Advocates are currently working from home and the Advocacy Teams are conducting their appointments with clients using a range of online software and telephone contact. Any face to face visits are carried out in line with Government Guidance and full PPE is worn by all staff, where necessary.

We have been working throughout and have ensured that our clients receive the best possible support and service in spite of the practical restrictions.

Just a couple of final things,

We welcome applications from everyone, applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer/Questioning+ (LGBTQ+), people with a disability, or those from Black, Asian and Minority Ethnic (BAME) backgrounds are actively encouraged to apply. We are proud to have also been awarded Disability Confident employer status. We have an ambition of becoming an anti-racist organisation and we recognise there is more to do in ensuring our recruitment is fair and inclusive, which is why we are recruiting new roles in helping us to achieve this. Please be mindful that we may need to close adverts early if we receive a high volume of applications, we therefore encourage you to apply as soon as possible. If a shortened closing date has a significant impact on your ability to apply, please let us know.

We need an experienced Helpline, Advocacy and Information Manager to develop our advice and information services into a comprehensive resource for people affected by the ataxias; a set of life-limiting, rare, degenerative neuorlogical conditions. In return we can offer engaging work in an expanding charity; an excellent salary and other great terms and conditions; a friendly team of staff and volunteers; and (after the pandemic) a lovely working environment in Highgate.

The ideal candidate will have experience of providing holistic information, support and advocacy (including money advice), in an advice centre or via a helpline. They will also have and management experience. They will bring a person-centred, innovative approach, experience of developing policies and procedures; strong communication skills; an ability to research and explain complex information, and excellent IT proficiency. During the pandemic the role is home-based so an appropriate working environment, suitable for handling confidential, sensitive phone calls, will be essential.

Introduction

Several Primary Care Networks in Ealing are looking to recruit 6 social prescribers. There roles will cover the following areas:

• 1 full time role covering Acton,
• 1 full timerole covering North Southall, 
• 1 full time and one part time role covering South Southall, 
• 1 full time role covering Greenwell (Greenford and Hanwell) and
• 1 full time role covering South Central Ealing. 

All primary care networks in Ealing have good inter-practice relationships and are looking to improve the health and outcomes for local people.

Ealing GP Federation is looking for 6 individuals to help people lead more fulfilling lives by focusing on what matters to them and work with other organisations to ensure support is in place for the people in need.

Role Purpose

Social prescribing empowers people to take control of their health and wellbeing through referral to ‘link workers’ who give time, focus on ‘what matters to me’ and takes a holistic approach to an individual’s health and wellbeing.

Social prescribing link workers will also work as a key part of the primary care network (PCN) multi-disciplinary team. Social prescribing can help PCNs to strengthen community and personal resilience and reduces health and wellbeing inequalities by addressing the wider determinants of health, such as debt, poor housing and physical inactivity, by increasing people’s active involvement with their local communities. It particularly works for people with long term conditions (including support for mental health), for people who are lonely or isolated, or have complex social needs which affect their wellbeing.

The successful candidate will work to develop and engage a Network-wide patient participation group, aiming to deliver lifestyle promotion talks and activities such as walking groups, gardening clubs, etc, as identified by the Network members, with a view to enriching the lives of patients and improving their health and wellbeing.  In recognition of the size of the network, we accept that a hub-based model for the delivery of these services may be necessary.

Key Responsibilities

• Working under supervision of the core network member practices i.e. the GPs, practice managers and the network manager, take referrals from the network practices.

• Provide support to individuals, their families and carers to take control of their health and wellbeing, live independently and improve their health outcomes, as a key member of the PCN multi-disciplinary team.

• Develop trusting relationships by giving people time and focus on ‘what matters to me’. Take a holistic approach, based on the person’s priorities and the wider determinants of health.

• Work with patients to produce a simple personalised care and support plan to improve health and wellbeing, introducing or reconnecting people to community groups and statutory services.

• Proactively identify and arrange locality-based wellbeing events to improve the general health of patients in the Acton Network.  Have the ability to think laterally, to offer suggestions in discussion with the core group, as to lead at such events.
   
• Refer people and/or introduce them to appropriate organisations in Ealing and nationally (where appropriate) e.g. voluntary, statutory (local authority) and local NHS organisations.
   
• The role will require managing and prioritising your own caseload, in accordance with the needs, priorities and any urgent support required by individuals on the caseload. It is vital that you have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person’s needs are beyond the scope of the link worker role – e.g. when there is a mental health need requiring a qualified practitioner.
   
• Social prescribing link workers will have a role in educating non-clinical and clinical staff within The Network’s multi-disciplinary teams on what services are available in the local area and how and when people can access them. This may include verbal or written advice and guidance.
   
• Provide progress and performance reports to the Acton Network Core Group e.g. caseload monitoring reports, outcomes seen within people and families any cross-organisational barriers experiences and other reports as determined by The Network.

Key Tasks

Referrals

• Promote social prescribing, its role in self-management, and the wider determinants of health.
• As part of the PCN multi-disciplinary team, build relationships with staff in GP practices within the local PCN, attending relevant MDT meetings, giving information and feedback on social prescribing.
• Be proactive in developing strong links with all local agencies to encourage referrals, recognising what they need to be confident in the service to make appropriate referrals.
• Work in partnership with all local agencies to raise awareness of social prescribing and how partnership working can reduce pressure on statutory services, improve health outcomes and enable a holistic approach to care.
• Provide referral agencies with regular updates about social prescribing, including training for their staff and how to access information to encourage appropriate referrals.
• Seek regular feedback about the quality of service and impact of social prescribing on referral agencies.
• Be proactive in encouraging self-referrals and connecting with all local communities, particularly those communities that statutory agencies may find hard to reach.

Provide personalised support

• Where the Network anticipates that much of the work will be group based, to physically introduce people to community groups, activities and statutory services. The social prescriber may be required to arrange such well-being events, where they do not already exist, in conjunction with local services and VCSEs.
• Follow up to ensure they are happy, able to engage, included and receiving good support.
• Be a friendly source of information about health, wellbeing and prevention approaches.
• Help people identify the wider issues that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring responsibilities.
• Work with the person, their families and carers and consider how they can all be supported through social prescribing.
• Help people maintain or regain independence through living skills, adaptations, enablement approaches and simple safeguards.
• Work with individuals where necessary to co-produce a simple personalised support plan to address the person’s health and wellbeing needs – based on the person’s priorities, interests, values and motivations – including what they can expect from the groups, activities and services they are being connected to and what the person can do for themselves to improve their health and wellbeing.
• Seek advice and support from the GP supervisor and/or identified individual(s) to discuss patient-related concerns e.g. abuse, domestic violence and support with mental health, referring the patient back to the GP or other suitable health professional if required.
• If necessary assist/facilitate a GP appointment for the delivery of healthcare and attend with the person/family if appropriate.
• Make home visits where appropriate within organisations’ policies and procedures. Give people time to tell their stories and focus on ‘what matters to me’. Build trust with the person, providing non-judgemental support, respecting diversity and lifestyle choices. Work from a strength-based approach focusing on a person’s assets.

• Support community groups and VCSE organisations to receive referrals

• Develop supportive relationships with local VCSE organisations, community groups and statutory services, to make timely, appropriate and supported referrals for the person being introduced.
• Work collectively with all local partners to ensure community groups are strong and sustainable
• Work with commissioners and local partners to identify unmet needs within the community and gaps in community provision.
• Encourage people who have been connected to community support through social prescribing to volunteer and give their time freely to others, building their skills and confidence and strengthening community resilience.
• In the long term develop a team of volunteers within your service to provide ‘buddying support’ for people, starting new groups and finding creative community solutions to local issues.
• Encourage people, their families and carers to provide peer support and to do things together, such as setting up new community groups or volunteering.

General tasks

Data capture

• Work sensitively with people, their families and carers to capture key information, enabling tracking of the impact of social prescribing on their health and wellbeing.
• Encourage people, their families and carers to provide feedback and to share their stories about the impact of social prescribing on their lives.
• Support referral agencies to provide appropriate information about the person they are referring. Provide appropriate feedback to referral agencies about the people they referred.
• Work closely within the MDT and with GP practices within the PCN to ensure that the social prescribing referral codes are inputted into clinical systems (as outlined in the Network Contract DES), adhering to data protection legislation and data sharing agreements.

Professional development

• Work with your supervising GP and/or line manager (if different) to undertake continual personal and professional development, taking an active part in reviewing and developing the roles and responsibilities.
• Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.
• Work with your supervising GPs, practice managers and network managers to access regular ‘supervision’, to enable you to deal effectively with the difficult issues that people present.

Miscellaneous

• Work as part of the healthcare team to seek feedback, continually improve the service and contribute to business planning.
• Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.
• Duties may vary from time to time, without changing the general character of the post or the level of responsibility.