Advice Team Manager Jobs in Central London, Greater London

Come and join ASAP’s dynamic, small and friendly team!

We are recruiting a Women’s Legal Advisor. This interesting and diverse role sits both within ASAP’s legal and policy teams and involves provision of legal advice, representation at the asylum support tribunal, delivery of training and influencing work with the Home Office.

Key information:

• Permanent contract, following a six months’ probation
• Full-time post (but we will consider requests for working 28 hours a week)
• Hybrid working, so based 2 days a week in our offices in East London
• Salary £41,220 p.a or pro rata equivalent (includes ILW) and other benefits
• Application deadline is 11:59pm on Sunday 1st December 2024 with interviews in London on Monday 9th December 2024

The Asylum Support Appeals Project (ASAP) is a small national charity which was set up in 2004 to reduce destitution by protecting people's legal rights to food and shelter. We have a team of 12 permanent staff members and 45 volunteer solicitors and barristers. 

ASAP delivers three strands of work:

• High-quality legal representation at the Asylum Support Tribunal, for people appealing against Home Office decisions to refuse or withdraw their accommodation and financial support.

• Training, an advice line and online forum to support hundreds of frontline organisations, advice agencies and legal practitioners across the UK who are helping people apply for financial support or accommodation.

• We use our strong evidence base to improve government policies and procedures on asylum support through policy work and strategic litigation.

The Women’s Legal Advisor works across the three strands of ASAP’s work to promote and protect the rights of women within the asylum support system. It is a varied and interesting role spanning legal representation at the Asylum Support Tribunal (AST), the provision of advice on ASAP’s Advice Line, the delivery of training, and influencing work with the Home Office. The post is currently focused on access to support for those experiencing domestic abuse however, the future focus of this project will be one of the first priorities for the new post holder, after induction.

A strong interest and commitment to upholding the rights of women is essential, as is an understanding of the barriers and difficulties that women seeking asylum face. You will work closely and collaboratively with colleagues internally, providing advice and support on issues impacting women in the asylum system. You will work with partner organisations externally, pursuing asylum support policy improvements for women and supporting advice workers to assist women to access housing and financial support. The role is part of ASAP’s policy team as well as our legal team (staff members providing legal representation at the AST and via our advice line). The Head of Legal provides legal supervision to the role, and assistance with legal accuracy of training materials. 

We positively encourage applicants with lived experience of seeking asylum and/or asylum support. You do not have to tell us about your experiences as part of the recruitment process if you do not want to. If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for independent and confidential support for your job application from the Experts by Experience Employment Network.

Come and join our small, supportive team!

Operating across Hertfordshire, Bedfordshire, Buckinghamshire, and Berkshire, our client provide accommodation-based services to those in need of care and support, and to those who cannot afford to buy or rent homes at market rates. They fulfil this mission by constructing hundreds of essential new homes and offering care and supported housing services to a diverse range of people. They are now seeking a dedicated Service Manager for their well-respected homeless night shelter in St Albans.

Our client’s homeless shelter provides emergency accommodation for up to 12 single homeless people in St Albans each night.; their dedicated staff team offer a trauma-informed, safe environment which is person-centred and supports beneficiaries to access the help they need. As Service Manager, you’ll support your team and be responsible for overseeing support, advice and assistance to beneficiaries who are/have been living on the streets so that they are able to access and maintain a safe and secure home of their own.

To apply for this role, you must have previous experience of working in frontline services for people experiencing homelessness, or those with complex needs. You will also have demonstrable line management experience, and a knowledge of relevant legislation in relation to homelessness, housing and the equalities act. 

If you are interested in finding out more information about this new opportunity, please register your interest and submit your CV by clicking 'apply now' below. Applications will be reviewed, and interviews scheduled with the client, on an on-going basis.

At Prospectus, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. If you are enthusiastic about working with a fantastic charity that makes a real difference in people's lives, we would love to hear from you!

About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.
Do you have a passion for project management at a landscape scale and for making a difference for people, nature and fighting climate change? If yes - this could be the role for you!

THE ROLE
•    This is an exciting role co-ordinating project planning and project management of the Woodland Trust’s contribution to the Northern Forest, a landscape scale partnership stretching from Liverpool to Hull, and one of the Woodland Trust’s key focus areas, called Treescapes, in the UK.
•    You will help build detailed project proposals and facilitate funding bids to support Woodland Trust delivery of the Northern Forest.
•    Act as WT account manager with Defra for the Northern Forest Nature for Climate Fund woodland creation programme and other relevant funded programmes, overseeing and preparing associated reporting to funders, and associated project management processes.
•    Responsible for coordinating project management of the WT Northern Forest Treescape plan.
•    Deliver pro-active and positive internal and external stakeholder engagement and communication, building and maintaining effective relationships. 
•    Ensuring that organisational goals, in particular those of WT’s 2030 Strategy are maximised through the Northern Forest in the context of complex and wide-ranging external partnership arrangements. 
•    Travel to and from the Northern Forest will be required.
•    This is a Hybrid working role, where you’ll work part of your time at home and part of the time travelling in the North of England as required. You may occasionally visit our Head Office based in Grantham, Lincolnshire.

You can find out more about the Northern Forest at: The Northern Forest: Planting 50 Million Trees | The Woodland Trust

THE CANDIDATE
•    You will have experience in all stages of project co-ordination and project management, taking complex cross functional projects from inception to implementation, review and evaluation, together with experience of project management frameworks, for example Prince 2
•    You’ll have experience developing and shaping complex, oven ready project proposals and related funding bids, and managing and overseeing grant programmes, particularly within the land management / conservation sector
•    You would have worked at landscape scale working for nature recovery, climate resilience and people
•    Experience of building partnerships internally and externally, you’ll be a strong communicator with the ability to influence various stakeholders as well as motivate, inspire and shape strategy. 
•    You’ll be a confident leader and communicator, being able to listen, interpret, challenge and influence varied stakeholders by adopting a range of styles, tools and techniques appropriate to the audience. 
•    You’ll be self-motivated, well organised and able to manage time effectively, prioritising and being flexible in your approach to meet deadlines and keep projects to budget.
•    Desirably you will have experience and knowledge of wooded habitat creation, woodland management and the environmental land management sector more widely

Our Organisational Nature enables us to better understand what it means to be part of the Woodland Trust, empowering us to make an impact, every day. We want you to be able to role model our values; ‘Grow Together’, ‘Focus’, ‘Explore’ and ‘Make it Count’ to ensure each of us plays our part in helping to protect, restore and create our woods and trees.

Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our employees, offering support and training opportunities. We also offer:
•    Enhanced Employer Pension
•    Life Assurance
•    Flexible & Hybrid Working Options
•    Generous Annual Leave
•    Enhanced Parental Pay
•    Employee Assistance Programme

Commitment to Diversity & Inclusion: The Woodland Trust embraces diversity and inclusion. We want our team to reflect the UK's diverse community. We support people from all backgrounds to apply, especially those who are under-represented.

Application Advice: Even if you don't meet every requirement of the role, we would encourage you to apply. Your enthusiasm for the environment and our core values—Grow Together, Explore, Focus and Make it Count—are what matter most. We also keep our candidates’ personal details hidden from the hiring managers, so they do not see your CV until shortlisting is completed. Make sure that your Personal Statement clearly shows your experience and passion for the role.

Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. We look forward to hearing from you and working together to make a positive impact on our planet.

Interviews will be held via Teams on Tuesday 26th November 2024.

MLC Partners are working with a historic not-for-profit organisation who are recruiting their new Corporate Development Manager. As a new role, the position offers a fantastic prospect of putting your stamp on things and leaving a real legacy, whilst giving a high degree of exposure to board members. Reporting into a manager who has a clear focus on developing teams, this is a great opportunity for an ambitious candidate looking for the next step in their career. Based in London, but with a large amount of flexibility, this is not an opportunity to be missed.

Main responsibilities of the role include:

• Assess, analyse and present opportunities for the organisation to generate additional income to support their charitable purposes.
• Update and maintain corporate risk registers, using risk management tools to develop mitigation and delivering risk reports to SMT.
• Support the CFO to assess business cases and create proposals, using insights on assets and resources at an organisational level.
• Working with the SMT with the preparation and assembly of committee and board reports, providing broad commercial input and analysis.
• Lead and support on a range of projects and improvement programmes across the organisation.

The successful candidate will:

• Come with a commercial mindset and ideally have worked in a Big Four environment.
• Have experience developing a strategic vision in a regulated sector or in a management consulting practice.
• Be confident analysing, presenting and supporting advice at board level discussions around commercial opportunities.
• Demonstrate a strong track record of business partnering with key stakeholders in a business management environment.

This role will likely be filled before the closing date, so please don’t delay in applying. For more information, or an informal discussion about your next career move, please contact Jamie Elliott at MLC Partners.

You will be a Mental Health Deputy Manager who is passionate about supporting MAC-UK’s objective of working collaboratively with young people, innovating services and systems and their approach to mental health, to address health and social inequalities. We aim to support services to be more accessible, flexible and responsive to excluded groups, and to change the systems that lead to and maintain inequality.  This role is ideal for someone who is  looking to apply their proven management and therapeutic skills alongside the area of social action. 

We are very excited to be part of a pilot service, new in England working as part of a consortium of four organisations, alongside Lambeth Council. This will be a residential support service for young people aged 16-24 years at risk of serious youth violence, who are already caught up in the criminal justice system and at high risk of remaining part of the system.  You will be working across three London properties alongside a large multi-agency staff team made up of experts by experience/profession in psychology and therapy; youth work; offending; education, training, and employment (ETE) and housing. The service will work creatively and holistically to enable young people to exit environments involving youth violence, identify and reach their goals and aspirations, move on successfully to appropriate independent living, and importantly to sustain this life.  Wherever possible staff and young people will co-produce what this service looks like and what activities the young people engage in.

The deadline for expressions of interest is Wednesday 20th November 2024 at 5pm. 

Stage 1 interviews will take place on Tuesday 10th December 2024 and Stage 2 interviews will take place on Tuesday 17th December 2024.

Salary: £34,085.47 per annum

Location: Flexible - travel to London-based office, fundraising and industry events required occasionally

Contract: Fixed term contract from January 2025 – February 2026

Hours: Full time - 37.5 hours per week

Closing date: Tuesday the 19th of November at 11:30pm

Do you have proven experience of working in a fundraising and/or marketing environment plus a solid grasp of implementing digital marketing utilising a range of platforms including Meta Business Suite, Google Ads and Google Analytics? Then join Shelter as a Digital Fundraising and Marketing Manager and you could soon be playing an important role at the heart of our Community and Events team.

About the role

As Digital Fundraising Manager you’ll play a vital part in effectively delivering a Community and Events digital strategy that seeks to acquire and retain a range of Community and Events supporter audiences. Day-to-day, you’ll be line managed by the Senior Digital Fundraising and Marketing Manager who will lead on strategy. You’ll also get to work closely with Community & Events team members, as well as colleagues across the organisation - including other Income Generation teams, Digital, Marketing, social media, CRM and Creative – to ensure strategy is implemented.

Playing your part in programme development and delivery, planning and managing the delivery of end-to-end campaigns and carrying out digital specific research – these are just some aspects of this superb career development opportunity.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

You have a strong understanding of best practice in digital marketing and communications and spotting and recommending opportunities for improvement. You also have great project and campaign management skills, plus the ability to manage multiple projects at once.

Comfortable working collaboratively and across teams, you’re confident having input into complex and new data and analytics processes too. You’re innovative, audience-led, supporter/customer-centric and keen to provide the best possible experience to Shelter supporters.

You also thrive on keeping ahead of emerging trends and horizon scanning, are used to testing and optimising campaigns and not afraid to share failures and successes and quickly recommend findings. Above all, you’re excited by the prospect of working in an innovative team to improve Shelter’s Community & Events fundraising offerings.

Apply to be part of our team and be the change you want to see in society.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

About the team

Our Community and Events teams sits within a wider Income Generation directorate that’s focused on a variety of other types of fundraising.

Welcoming, supportive and keen to meet you, we work hard (but try to have a lot of fun too) and passionately believe in developing our people. We’re also delivering an ambitious 3-year plan aimed at raising our Community and Events income from £5.5m to £8.3m.

This is a great chance to take your digital skills to the next level, implement strategic plans and work with a Senior Digital Fundraising and Marketing Manager and stakeholders across the organisation to help improve performance.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and responses to the 'About you' points outlined in the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Mind in Camden have an exciting opportunity for a motivated individual to join our Hearing Voices Team as a Service Manager. We are looking for a motivated and experienced individual to help sustain and develop our hearing voices projects which include Voice Collective (supporting young people and their families), Voices Unlocked (supporting people in prisons, forensic units and Immigration Removal Centres) and the London Hearing Voices Network (a network of peer support groups for adults who hear voices across London).

This is an exciting opportunity to be part of overseeing and developing these projects while being part of a team that is able to be creative and innovative in its approach. To be successful in this role, you need to have an in-depth understanding of the Hearing Voices Movement and the role of peer support within this, in addition to understanding the importance of different frameworks for understanding mental distress. You will have experience of supervising or mentoring staff/volunteers, and have the skills necessary to build a strong and effective team.

With the confidence and organisational skills necessary to take the lead on busy and diverse projects, on the cutting edge of the Hearing Voices Movement, you will be required to engage with a wide range of stakeholders (from mental health services, prisons, forensic settings, academic institutions, and youth sectors). As such, this role is best suited to someone who is flexible enough to modify their approach to suit the situation. We are looking for someone with strong facilitation skills, who is able to communicate the values of the Hearing Voices Network clearly and accessibly in a range of settings.

As well as having responsibility for the day-to-day management of the projects, including supervising staff/volunteers and ensuring we meet targets agreed with funders, you will also be required to undertake direct development work when necessary. We particularly welcome applications from people who have lived experience of voices or visions and are able to use this experience to inform, and enhance, their work.

To download the job pack and application form, please visit our website.

Please note, CVs will not be considered - we shortlist on the basis of application forms. There is a two-stage interview process.

Closing date: Wednesday, 27th November 2024.

First stage interviews (online): Tuesday, 3rd December 2024.

Second stage interviews (in-person): Tuesday, 10th December 2024.

Trusts & Foundations Manager
Salary: £35,000 - £40,000 per annum (pro rata for part time).
Location: London EC1Y Office with Hybrid Home Working
Work pattern: 4 – 5 days per week (28 – 35 hours per week)

About MQ Mental Health Research:

MQ is the first major charity funding mental health research. By connecting scientists with supporters, together we strive to understand mental health, improve treatments and prevent mental illness.

We champion and fund world-class research to transform the lives of everyone affected by mental illness. By connecting scientists with supporters, together we strive to understand mental health, improve treatments and prevent mental illness. Having recently launched a new 5-year strategy, MQ is at a critical point in its development.

About the Role:

As the Trusts & Foundations Manager you will be responsible for generating income from grant making trusts and foundations.

You will take the lead on seeking out new prospects and nurturing existing relationships to significantly grow income. You will achieve this by researching sources of funding, devising individually tailored applications, maintaining excellent communications with existing and potential donor trusts and foundations, delivering an agreed income target as well as growing funding from these sources.

We are happy to consider people who want to work full-time (35 hours), or four days per week (28 hours).

Here's a summary of your key responsibilities:

• Proactively identify and research new and pipeline trust, lottery and statutory fundraising opportunities and progress them to application stage.
• Developing the trust and foundation pipeline to generate new income and multiyear grants
• To lead the development of new fundraising proposals for priority fundraising projects, including potential research partnership opportunities where MQ collaborates on a joint bid with another institution
• To carry out targeted and systematic research to establish new high value prospects utilising existing networks, the MQ database, search engines and referrals
• Build long-term relationships with new and prospect trust, lottery and statutory donors, including through meetings, attendance at conferences and events, regular update calls/comms and – when possible – direct face-to-face engagement.
• Report on performance against agreed budgets and targets
• Capitalise on the expertise and networks of MQ’s senior volunteers, including working closely with MQ Trustees and other Development Team colleagues to maximise existing opportunities for introductions, including the Lord Mayor’s Appeal

About You:

This role is for you if you are an experienced trusts and foundations fundraiser, with good knowledge of the sector. You'll have demonstrable experience of securing five and six figure grants to achieve annual income targets, both through stewarding existing supporters and through researching and cultivating a pipeline of new opportunities.

You will also be skilled in understanding and translating complex information and turning it in to compelling written proposals, for grants, corporate partnerships and major donors.

We do require someone who is proactive, hardworking and results-orientated.

Essential role requirements include:

• Experience of trusts and foundation fundraising and able to demonstrate continual growth in expertise and results in this area.
• Good understanding of the trusts and foundations fundraising environment and associated processes and different types of grant making bodies.
• Excellent communication skills, including the ability to write concise and inspiring funding applications and to make presentations.
• Creative thinker, with ability to identify funding opportunities and match them with the right trusts.
• Good interpersonal, influencing and relationship-management skills, at all levels.
• Ability to work as part of a team and spot opportunities to grow and develop relationships for the good of the organisation.

You will be driven to ensure that projects are delivered to the highest possible standards and be a sophisticated communicator with the confidence to build relationships with and inspire colleagues and donors.

Desirable Skills:

• Experience of Blackbaud’s Raiser’s Edge/NXT is desirable but not essential.
• Experience of using Monday[dot]com

What We're Offering You:

In return, we offer a great working experience within a friendly team. Hybrid working (in the London office Mondays and Tuesdays, with the remaining days from home). We are located near Barbican Tube.

Plus, we offer lots of generous benefits and training opportunities.

We're a Sunday Times Top Company to work for.

Benefits

• Flexible working: As a mental health charity, staff wellbeing is of paramount importance. We operate a core hours policy (10-4) to encourage flexible working and staff are mainly home based with the requirement to come into the office two days per week. A standard full-time working week is 35 hours, plus an hour for lunch breaks.
• Holidays: Annual holiday entitlement of 28 days plus bank holidays.
• Wellbeing Allowance: MQ provides an allowance of up to £1200 per annum for each employee to spend on activities that increase their wellbeing. This is paid through payroll and is taxable.
• Cycle to work scheme: An interest-free loan is available to enable employees to purchase a bike and accessories, repaid via equal deductions from the employee’s salary over 12 months.
• Employee Assistance Programme: All employees and their families have access to a 24-hour confidential advice and support line.
• Counselling: Employees have access to a number of free face-to-face sessions, via the EAP scheme.
• Pension: MQ makes contributions of 5% and employees make contributions of 3%.
• Season Ticket Loan: An interest free season ticket loan is available, repaid via equal deductions from the employee’s salary over 12 months.
• Personal Development: We value employee development and review individual training needs through our performance management system. The Head of HR also runs internal development sessions for all staff through our training programme, MQ Academy.

We look forward to hearing from you.

Closing date: Friday 15th November 2024
Please note, we typically start interviewing within two weeks of the job advert going live. We reserve the right to close the job before the deadline based on the volume of applications, so we encourage you to apply as soon as possible.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We believe in equality and inclusion and we welcome job applications from everyone, provided you meet the criteria for the job.

Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration and undertake a DBS check.

No agencies please.

About the role?

We have an exciting opportunity for a Contact Centre Advocacy Team Leader to

To lead (through coaching, support, training and performance management) Contact Centre and Advocate practice and delivery. You will be a passionate supporter of quality driven, outcome centric, advocacy provision and in coaching others to achieve the exacting standards of excellence in advocacy required to support our clients.

About you

We are looking for a strong and resilient leader with a minimum of 2 years experience of managing a team. Desirably you will be a qualified advocate and/or possess experience of working in a multi-channel contact centre with experience of Telephony, Email, Webchat and case management.

You will be committed to driving high performance and practice standards by actively engaging with our Management and support teams to interpret data. Thereby, making informed decisions and ensuring that the highest standards of user experience and advocacy are achieved.

You will ensure a culture of learning and continuous development through a mix of team and supervision meetings, and reflective practice.

You will be experienced in managing risks relating to the safety and wellbeing of staff members and the safeguarding of service users.

How will you make a difference?

You will be responsible for ensuring your team delivery of the highest standards of user experience, ensuring that all contact with clients is outcome driven.

You will support your team and ensure that they have the necessary skills to make a difference in peoples lives on a daily basis.  Assisting them to grow in confidence and empowering them to assist those in need of support.

You will work resourcefully and collaboratively with people across the organisation to assist you and your team, fostering a learning culture where all views are respected.

Benefits 

• 28 days annual leave plus bank holidays, pro-rata for part time colleagues 

• 5% employer pension & 3% employee contribution 

• Salary sacrifice pension scheme 

• Separate Life Assurance Cover 

• Staff discount scheme including retail discounts, entertainment, holidays etc 

• Discounted Gym Membership; Employee Assistance programme. 

• Supportive working environment fostering a good work/life balance. 

• Support with continuous professional development. 

Equality and Diversity
VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact us via our website for further options.

How to apply

To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form. 

Important Dates:

Closing date for applications: 15th November 2024, 12 pm

About the position

This is an exciting opportunity for a highly skilled and experienced HR generalist to join a leading international anti-slavery organisation. You will be leading in a London-based HR and Operations team of four staff with high levels of autonomy and the ability to make a visible difference. You will be responsible for designing and delivering an effective HR strategy for the global organisation, as well as overseeing the London-based operations team. The role will report to the Managing Director, Finance and Administration and sit on the Wider Management Team (WMT) of the organisation.

This role will suit candidates with previous generalist HR experience, particularly those with experience of roles in international SME organisations or charities. You should be proficient at prioritising and managing multiple activities, with great attention to detail and excellent communications skills.

You will be based in the Freedom Fund’s central London office (near Kings Cross) and be working to support staff and managers across United States, Brazil, Nigeria, Ethiopia, Kenya, Bangladesh, Nepal, Myanmar and Indonesia.

This is a new role, created to provide senior HR support to a growing organisation.

Responsibilities

Lead the Global HR Function

· Lead on HR strategy and delivery across the global organisation – currently comprising approximately 85 staff in 10 countries

· Provide high quality and timely employee relations and change management advice and support to the Senior Leadership Team

· Manage renumeration and benefits globally, ensuring the Freedom Fund’s continuing ability to attract and retain a high performing team

· Oversee relationships with several Employers of Record and external payroll providers globally

· Develop and maintain HR policies, procedures and guidelines and staff handbooks globally

· Oversee all recruitment ensuring fair, safe and compliant recruitment practices and supporting workforce planning globally

· Lead on HR aspects of the Freedom Fund’s Diversity, Equity and Inclusion vision and action plan

· Oversee new starter onboarding and off-boarding processes – including inductions on core organisational policies

· Manage the organisation’s UK visa sponsorship license and visa applications process

· Oversee performance management - including probationary and annual reviews, and employee relations issues such as grievance and disciplinary cases

· Work with managers to identify learning and development needs and facilitate access to appropriate solutions for staff globally

· Monitor staff engagement and retention and work with managers to continuously improve the Freedom Fund as a place to work

· Oversee global Employee Assistance Plans, monitoring and promoting staff wellbeing

· Oversee the effective management and utilisation of HR systems globally (People HR)

· Oversee maintenance of all HR records including personnel files globally

· Oversee key HR projects (such as deploying a global employer of record solution) and provide HR input into other organisation-wide projects and initiatives (such as DEI)

· Ensure legal compliance in all HR activities globally, including sourcing and contracting with in-country employment law services as required

· Provide HR analytics and recommendations to the Senior Leadership Team and Board

· Manage HR-related budgets for the global organisation

· Work with the finance team to ensure accurate staffing budgets and forecasts

· Manage the HR team (HR Manager and Operations Officer)

Lead on Global Operations

· Ensure high quality and timely internal IT support is provided for staff globally

· Ensure the Freedom Fund’s IT infrastructure is fit for purpose and well maintained and provides robust defence against cyber security threats

· Oversee the Freedom Fund’s IT assets

· Ensure the organisation has appropriate IT systems, policies and procedures in place including in relation to Data Protection

· Ensure compliance and oversight with the organisation’s global security management framework

· Ensure appropriate insurance coverage is in place across the global organisation

· Ensure a high quality and seamlessly run office environment for London based staff

· Provide guidance and support for the Business Operations Manager in relation to governance and executive assistance support provided to the Senior Leadership Team and Board

· Manage property and maintenance budgets for the UK office and IT budgets for the global organisation

· Manage the Operations and IT team (Business Operations Manager and IT Officer)

Other

· Work with other members of the broader Finance and Administration team (Head of Finance, Safeguarding Manager and Senior Legal Counsel)

· Serve on the Wider Management Team of the organisation

· Provide reports as required for the Senior Leadership Team and the Board

· Any other tasks commensurate with this role as determined by the Management Director, Finance and Administration.

Qualifications and experience

Essential

· Experience working in and across teams

· Experience of having led a HR division within the charity, donor or NGO world

· Good computer skills including but not limited to Microsoft Excel, Word, Powerpoint, Gmail, Outlook, online research tools

· Must be able to influence senior key stakeholders

· Good English with both written and oral communication skills

· Comfortable interacting with a wide range of people from different backgrounds

· Ability and commitment to learning more about the complexities of modern slavery

· Entitled to work in the UK without work permit sponsorship from the Freedom Fund

· A minimum of a CIPD associate (Level 5) qualification, or actively working towards accreditation with evidence of continued professional development

Personal attributes

Essential

· Team player committed to the Freedom Fund’s vision, mission and values

· Empathy and an ability to manage complex situations with ligh levels of emotional intelligence

· Highly organised, with strong administration skills and a high level of attention to detail,

· Strong work ethic and a can-do attitude

· Excellent communication skills

· Ability to work independently, displaying strong initiative in solving day-to-day problems with limited direction

· Ability to deliver on a multiplicity of tasks and deadlines in an organised and calm manner

· Strong technical and analytical skills, including problem solving

· Comfortable in a work environment representative of multiple cultures and backgrounds

Compensation

· £74,365- £76,322 per annum (dependant on experience)

· 10% non-contributory pension scheme

· 25 days holiday pro rata, plus public holidays

· Season ticket loan and cycle scheme available

Are you passionate about the difference that the right advocacy, at the right time, can make to families? Are you an experienced leader in the voluntary sector? Do you have an excellent understanding of how to innovate and scale digital, telephone and community-based services? If so, then we would love to hear from you.

Applications close at: 9 a.m. Friday 22nd November 2024

Location: Hybrid / London office with regular UK travel

About Contact

At Contact, we provide vital information, advice and support to parent carers with disabled children, across all four nations of the UK. Last year, we reached 413,000 families, helping parents to navigate the health, social care, education and welfare systems.

Parents tell us that our support has increased their confidence, helped them feel less alone, and made a huge difference to the support they receive. Our family finance support alone, on average, increases family incomes by £5,918 per year.

About the role

This is an exciting time for Contact. We are embarking on a new strategy, with an aim to end the battle parent carers face when accessing help and support for their family.

As a critical member of the Executive team, you will play a central part in delivering on that aim, and help Contact to grow our reach, profile and impact for families across the UK.

In this role, you will lead a team of 40 and handle a budget of £2 million, including our core contract with the Department for Education to deliver a national helpline.

Who we are looking for

You will have the vision to bring together our digital-first information and advice services and tailored community support into a joined-up offer for families.

You will bring a track record in delivering change and scale, to help us grow our reach and innovate our delivery, so that our services are sustainable for the long-term.

You will have excellent judgment, equally able to seize opportunities for partnership and funding, and to carefully manage risk.

Please click 'Apply via website’ to be redirected to the Peridot Partners website, where you can find full details of the job description and register your interest to apply.

Applications for this role close at 9 a.m. Friday 22nd November 2024.

Role outline and purpose

The Network Services Manager builds and maintains network-facing central services that are effective and dynamic, evolving in line with members’ requirements. Ensuring a coordinated approach to first-response technical services to food banks, communications to the network, and provision of solutions-focused responses to support the network to work towards an end to the need for food banks in the UK.

Role responsibilities

· Provide leadership, direction, support and line management. This will include regular 1:1s and annual reviews to ensure objectives and key results are met.

· Monitor and manage the delivery of central communications to network members, the delivery of response to member and public enquiries. Ensure an accurate record of activities is maintained, that the effectiveness of the information, advice and guidance provided is measured and reported.

· Lead on and/or oversee the delivery of food bank and interdepartmental projects. Maintain effective working relationships with stakeholders across the Trust and collaborate on projects.

· Support the Network Services team to develop and deliver an effective and integrated roll out and support plan for each food bank facing project and the Data Collection System.

· Build a culture of sound evaluation and learning in the team and beyond, including monitoring the performance and delivery of training and support provided by Network Services and applying this to decision making and service delivery.

· Develop and implement team business as usual and strategy planning, working with the Head of Network Support and Grant Giving to balance innovation, investment and overall direction for transformational change.

Person Specification

Technical skills and minimum knowledge:

· Proven ability supporting a team in a customer service environment

· Leading, motivating, and inspiring teams;

· Overseeing new processes and systems

· Stakeholder engagement, learning and development and communications strategies and plans, influencing where necessary.

· Ability to manage multiple projects simultaneously, identifying conflicting demands and establishing clear priorities in order to meet agreed objectives.

· An effective communicator, verbally and in writing

Behaviours and competencies:

· Ability to think strategically and practically deliver. Is able to work through challenges in positive and effective ways.

· Confident in communicating, is able to foster collaborative relationships with colleagues across the organisation

· An eye for continual improvement, detail and opportunity, whilst also able to find pragmatic solutions when needed.

· Organised, analytical, able to assimilate and apply insight for decision making.

· Demonstrate a commitment to the values of the Trussell Trust

· Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds 

Do you want to support individuals and families in our local community to improve their home’s energy performance with the overall goal of reducing the number of Merton and Lambeth residents who live in fuel poverty?

Are you looking for a role with a professional, supportive and expanding advice charity with over 80 years of experience working in South West London?

If so please read on:

Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth, Merton but also wider London. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.

Owing to charity expansion, we are looking for advisers with experience in providing energy advice. If you have at least one year’s experience of working in an advice support organisation, are passionate about supporting individuals and families in need and interested in joining a dedicated, professional team we would love to hear from you.

The successful candidates will have excellent interpersonal skills and be able to work flexibly with clients and for the charity skills and experience to provide high quality energy information and advice. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of follow up advice and casework. You will also be very well informed with regard to legislation, case law and policy changes relating to advice and benefits.

You will help clients to maximise their income, provide education around energy-saving techniques and support with energy debt issues including billing, applying for grants and setting up payment plans.

Main duties and responsibilities

• Deliver comprehensive energy advice directly to clients via face to face and telephone appointments
• Ensure income maximisation for clients through the take up of appropriate welfare benefits.
• Commit to ongoing training/development as requested by the charity
• Use your interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor your approach to advice accordingly
• Provide a clear plan of action and follow-up on actions relating to cases as appropriate
• Identify and escalate serious problems, including safeguarding, appropriately
• Ability to work to own initiative within a team environment. Work closely with service colleagues and wider CAML team
• Support clients in CAML offices and outreach venues
• Promote the Energy Advice Service within the local community

Monitoring Quality and Case Recording

• Ensure all client engagement and support is comprehensively and accurately recorded
• Review your work, and monitor quality standards, as per the Citizens Advice quality framework
• Ensure data protection regulations are adhered to and office procedures followed
• Work with your line manager and senior managers to develop and improve services, and your own standards

Other Duties and Responsibilities

With the wider charity team and other organisations, ensure clients are supported with related advice issues

Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard

• Assist and contribute to the charity’s communications, research and campaigns work

• Maintain positive working relations with our stakeholders

• Professionally represent Citizens Advice Merton and Lambeth

• Other duties as requested by your line manager, senior manager and Chief Executive

Research and campaigns

Support the R&C team on any campaigns the team is working on.

Professional Development

All of our team receive comprehensive induction to the charity and our work. We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.

Person Specification

•  Generalist Adviser certificate (Citizens Advice or equivalent)

• Complete NEA Energy Awareness (Level 3) or relevant energy training or willing to complete it together with relevant energy/advice trainings

• An understanding of the energy sector and providing advice to Clients, including those in financial difficulty

• Experience of using client management databases (we use Casebook)

• Fantastic communication skills

• Ability to prioritise work, meet deadlines and manage caseload

• IT competency and experience

• Ability and willingness to work as a team

• Understanding of and commitment to the aims, principles and values of Citizens Advice service

This job description and personal specification does not form part of any contract.

If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website to read the full job description and find out how to apply.

The deadline for applications is 6pm, Sunday 17th November 2024. 

If you do not hear from us, we are afraid your application was unsuccessful.

We reserve the right to close applications early if we receive sufficient applications for the role.

We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and store.

Save the Children International has an exciting opportunity with two positions available for an Employee Relations Officer to join our global team. 

Team and Role Purpose

The Employee Relations team ensure fair and compliant employee relations processes in order to foster a positive and inclusive workplace culture while adhering to all legal and organizational standards. The team analyses data and trends to identify areas for improvement, builds capacity to handle complex issues effectively, and conducts thorough investigations into cases, disciplinaries, and appeals. Through these efforts, the team supports the organization's mission to create an equitable and supportive work environment for all employees.
The Employee Relations Officer will manage employee relations processes and ensure alignment with Save the Children International’s (SCI’s) commitment to fairness, inclusivity, and employee well-being, the Employee Relations Officer addresses cases such as sickness absence, formal performance management, and flexible working requests. The role supports line managers and staff by providing advice and guidance to promote a culture of mutual respect and collaboration within the organisation. Additionally, the role analyses employee relations data trends to identify and address potential issues proactively, contributing to continuous improvement in workplace policies and practices consistent with SCI’s mission .

Job Title: Employee Relations Officer

Reporting To: Manager, Employee Relations

Work Pattern: Hybrid/Remote with flexible working options available

Contract Length: Permanent

Grade: P1

Location: Any approved Save the Children International office location

Preferred Time Zone: Europe, Africa, MENAEE (GMT +/- 3 hours)

Right to Work: The successful candidate must possess the unrestricted right to work in their current or preferred location for the duration of employment.

Principle Accountabilities 

• Advise leaders and support the the processes for employee relations cases such as sickness absence, informal and formal performance management, grievances etc. ensuring they align with SCI’s commitment to fairness, inclusivity, and the well-being of all employees
• Be the key focal point for employee concerns regarding all types of parental leave, flexible working requests etc.
• Support line managers and staff by providing advice and guidance on SCI’s people policies and procedures to promote a culture of mutual respect and collaboration within the organisation 
• Analyse people data and trends to proactively identify and address potential issues, supporting continuous improvement in workplace policies and practices in line with SCI’s mission 
• Update and close employee relations cases in SCI's case management system, ensuring all necessary follow-ups and recommendations are completed 
• Support the Employee Relations team in overall case management including coordinating the preparation for investigations, disciplinary and appeal hearings and ensuring accurate and comprehensive notes are taken for organisational records
• Ensure compliance with SCI’s Diversity, Equity, and Inclusion policies by embedding inclusive practices within all employee relations activities, helping to build a culturally competent and respectful organisation.
   

Experience and Skills 

Essential

• Communication Skills: Proficient in both verbal and written communication, able to convey complex ideas clearly and concisely.
• Analytical Skills: Capable of analysing employee relations data and using insights to identify trends and issues, with a strong focus on continuous improvement and data-driven decision-making.
• Considerable experience in managing employee relations cases, including sickness absence, informal and formal performance management and grievances
• Experience in using case management systems and documenting formal meetings to ensure comprehensive and compliant organisational records.
• Experience in monitoring and analysing employee relations trends to proactively improve workplace policies and practices in alignment with organisational values
• Organisational Skills: Efficient in managing multiple cases and tasks concurrently, with a strong attention to detail and follow-through .
• Advisory Skills: Proven ability to provide sound advice and guidance on employee relations matters to both staff and managers, promoting effective and fair resolutions and a collaborative organisational culture.

Desirable

• French, Spanish or Arabic language skills

Working at Save the Children International 

Save the Children is the world's leading organisation for children, employing ~25,000 staff. We save children's lives. We fight for their rights. We help them fulfil their potential. Through our work in 116 countries, we put the most deprived and marginalised children first.

We know that great people make a great organisation, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive environment where ambition, creativity, and integrity are highly valued. 

The work here is challenging but is also immensely rewarding. At Save the Children, you will be in good company, working with talented, like-minded individuals who are determined to ensure that all children survive, learn, and are protected. Your contribution will help ensure children's voices are heard at the highest levels, and that we achieve our global strategy, Ambition for Children 2030, and reach every last child. 

Diversity, Equity and Inclusion and Equal Opportunities 

DEI is core to our vision, values and global strategy. Save the Children is committed to creating a truly diverse, equitable and inclusive organisation, and one which will support us in our vision to ensure every child attains the right to survival, protection, development, and participation.

We are committed to equal employment opportunities, regardless of gender, sexual orientation, race, colour, ethnic origin, nationality, disability, marital or civil partnership status, gender reassignment, pregnancy and maternity, caring or parental responsibilities, age, or beliefs and religion. We are committed to diversifying our staff to better represent the communities we serve and actively welcome underrepresented groups to apply.

Reasonable adjustments will be made should any candidate invited to interview require this.

Application Information 

Please attach a copy of your CV and cover letter with your application. A full copy of the role profile can be found here via the job listing. It is recommended that you save a copy of the role profile as it will no longer be available after the advert closes.

First stage interviews are expected to take place during the week commencing 25th November

Applications will be reviewed on a rolling basis and the job advert may be closed earlier than advertised subject to the volume of suitable applicants. Please submit your application at your earliest convenience to avoid disappointment.

We need to keep children and adults safe so our selection process includes rigorous background checks and reflects our commitment to the protection of children and adults from abuse. All employees are expected to carry out their duties in accordance with our Code of Conduct and all policies and procedures relating to Anti-harassment, Health and Safety, Safeguarding, and DEI and Equal Opportunities.

Save the Children does not charge a fee at any stage of the recruitment process.