Are you passionate about diversity, education and empowering young people? Would you relish the opportunity to inspire and create new inspiring pathways for young people into careers that are traditionally underrepresented?

This role encompasses overseeing the development, expansion and delivery of our children and young people’s education project. Delivering an inter-woven programme of activities and visits inspiring futures into various STEAM pathways. Building on our existing offerings to children, the programme will deliver a range of activities spanning coding workshops, Science club, work etiquette workshops, visits to various institutions and a series “Living careers Libraries” whereby participants can meet and connect and be inspired by those in different careers.

This role is a fantastic opportunity to inform, support and inspire the young people as to which pathways they may choose with a particular focus on supporting children from BAME backgrounds into industries where they are traditionally under-represented.

Our perfect candidate for this role would have a strong background in youth work and/ or community-based education, you will be a natural at community engagement and direct delivery as well as project management.

Responsibilities: Programme

• Working with the wider Family programme team to develop a calendar of events and activities that align with Nova’s mission and ethos
• Working with the Head of Community and Communications to ensure the programme is communicated as effectively as possible across all Novas communication channels
• Building on existing and developing new partnerships within the local community spanning charities, housing associations and schools
• Leading on the creation and implementation of the children and young people education initiatives spanning:
  • Coding Club with existing partnerships with Mama Codes & Apple
  • Science Club with existing partnerships with Imperial college and the Natural History Museum
  • English & Maths lessons
  • School based Living ‘careers’ libraries - inspired by The Human Library
  • Developing and delivering workplace etiquette workshops expectations networking and supporting/ identifying work placement opportunities -aged 14 - matching with individual aspirations through our networks
  • Facilitating connections to opportunities – work placements, mentoring etc.
• Engaging participants and promote programme internally and externally

Responsibilities: Evaluation

• Directly engaging partners, communities and people we support to gather compelling case studies demonstrating the impact of our work
• Capturing evaluation from children and young people
• Interpreting data into impact reports for trustees and funders

Responsibilities: General

• Encourage and maintain links between staff and volunteers, keeping a good flow of information and communication
• Maintain a general working knowledge of the activities of the organisation
• Maintain professional and technical knowledge
• Undertake any other duties as may from time to time be required
• Provide training for other members of staff/ volunteers when necessary
• Be open and responsive, working in a collaborative way with other staff members to create and implement the systems, policies and procedures outlined above and develop the organisation
• Work within Nova’s Equality and Diversity Policy through personal example, open commitment and clear action, ensuring fair treatment in employment, service delivery and external communications
• Adhere to Nova’s policies and procedures on confidentiality and the management and sharing of information and to work within the established policies and practices of Nova.
• Ensure the maintenance of a safe working environment

Application Process: If this is you, please send us your CV and cover letter. Applications without a tailored cover letter will not be considered. This is a rolling process and we will close the vacancy as soon as we fill the role.

Closing Date: 16/12/2020

Interviews: Week 20/12/2020

Assessment Type: Panel Interview

An exciting new role at Money A+E - Experienced Money Adviser 

Money A+E is a Money Advice & Education Social Enterprise passionate about providing simple and accessible money advice and education to people in need. We believe lives are transformed through a greater understanding of money.

If you are passionate about helping people in the community and if you are excited about working with and helping a small social enterprise grow and have a greater impact in the community, then this role is for you.

The Money Coaches service provides welfare benefits, debt advice & money guidance to people facing financial hardships across London Boroughs. We require an experienced money adviser / case worker with at least two years’ experience to provide:

• One to one specialist advice, casework, advocacy and representation (for vulnerable residents when appropriate)
• To establish relationships with outreach services and community partners

If you are successful with your application, at your interview you will be asked to send evidence of your most recent DBS document and proof that you are legally entitled to live and work in the UK in order that we do not contravene sections 15 to 25 of the Immigration, Asylum and Nationality Act 2006.You will also require proof of your identity and address.

Please note that successful applicants to this post will need to satisfy a DBS check.

A Working for You advisors gives information, advice and guidance to adults with learning disabilities and/or high functioning autism to promote their independence and wellbeing. 

A Working for You Advisor must be committed to the safeguarding of the service users at all times and is responsible for reporting any concerns immediately to the manager.

A Working for You Advisor is responsible for maintaining good working practice within the team.

Administration

• To update and agree in writing with service users the relevant action plans and assessments
• To record and update significant and relevant information on individual clients'/service users’ records including use of our cloud based case management database
• To liaise with relevant staff regarding the completion of all necessary paperwork
• To write letters and reports as and when required
• Liaise with other agencies and organisations
• Contribute to the Performance Management reports

The main areas of responsibilities of the post are:

Advice and Information

• To provide information advice and guidance to the people using Working for You
• To plan and implement appropriate support and action plans to meet the needs of the clients
• To maintain contact with specified clients as agreed, and explain their responsibility to provide necessary information needed to provide the service
• To compile necessary reports with clients
• To keep knowledge on benefits and available services current
• To ensure that the database is kept up to date
• To attend and participate in client's meetings, keep accurate records and follow agreed action plans
• To maintain constructive working relationships with the clients to promote their welfare and development
• To maintain constructive relationships with colleagues, families, Barnet Mencap staff and other professional agencies to promote the welfare and development of the service users
• To assist clients in communication with benefit offices, job applications, social workers and others as relevant
• To work with other professional agencies, and to attend meetings at the direction of the Manager to promote the welfare and development of the clients where necessary.

Training

• To undertake training to maintain and develop an understanding of the needs of people with learning disability and/or autism and a working  knowledge  of present day legislation, approaches and interventions.
   

Additional

• To undertake any other duties that may be necessary as part of the Working for You Worker role
•  To participate in regular supervision and appraisal meetings with the Manager
• Ensure that Health and Safety policies and procedures are maintained at all times
• To be responsible for the physical care, safety and welfare of self and others in the office and clients’ houses
• To carry out Health and Safety requirements at the direction of the Management Team
•  Actively promote equal opportunities policies and anti-discriminatory practices at all times
• To be aware of the diversity of people who use our service and to be culturally sensitive

PROMOTION OF SERVICE

It is expected that the post holder will promote the service and perform the role in a way which furthers the values of the organisation with reference to Customer Care, Equal Access and Opportunity and Quality of Service provided.

The duties and responsibilities of this post may change over a period of time.  Only significant additional duties or responsibilities as required will render the grade of the post liable for re-evaluation. In order to deliver services effectively, a degree of flexibility is needed and the post-holder may be required to perform work not specifically referred to above.  Such duties, however, will fall within the scope of the post at the appropriate grade.

To apply please either fill in the attached Application Form or send us your CV with a covering letter explaining how you meet the requirements on the attached Person Specification.

Job title: Contact Centre Advisor
Salary: Up to £20,841.18 per annum + excellent benefits
Location: Chelwood Gate, Haywards Heath
Job type: Permanent
Hours per week: 35
Closing date: 01 December 2020
Interview date: 11 and 14 December 2020

We are seeking a positive individual with a commitment to customer service to join our team as Contact Centre Advisor at our National Cat Centre in Chelwood Gate, Haywards Heath.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of centres, volunteer-run branches and charity shops. During 2019 we helped around 191,000 cats and kittens, an average of 520 per day.

The Contact Centre is part of the wider Cats Protection Operations team. We answer queries from members of the public through our multiple contact channels; telephone, email, website and social media. We also work with and support a number of our nationwide Branches with their call handling. On average, the Contact Centre respond to over 100,000 contacts each year, helping thousands of cats, their owners and members of the public. We aspire to provide a great customer service to all those who contact us.

The office based Contact Centre Advisors respond to all our incoming enquiries across all our communication channels. You will be the first port of call for enquiries coming into the Contact Centre from members of the public. Through our various contact channels, you will provide accurate advice and information, ensuring members of the public receive a prompt, professional and courteous service.

Our successful candidate will have previous experience of working within a Contact Centre or customer support role. You will have strong customer service experience, excellent communication skills and be able to keep calm under pressure with great credibility.

To apply for this position please click the APPLY ONLINE button. Our application process requires you submit a CV and answer screening questions – including explaining your interest and suitability for the role. Unfortunately we cannot accept applications or CVs that are emailed to us directly.

Please note the recruitment process for this position will include a competency based interview.

PLEASE NOTE: This role can be based in any CBM Global Office, with preference for those countries where our Inclusive Eye Health programmes are delivered. Applications are therefore encouraged from those with the right to work in: Philippines, Bangladesh, Laos, Nepal, Indonesia, Kenya, Zimbabwe, Burkina Faso, Nigeria, Madagascar, Bolivia, as well as Australia, Ireland, New Zealand, Switzerland, Germany, Belgium and the UK.

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CBM Global Disability Inclusion are a dynamic INGO working alongside people with disabilities in the world’s poorest places to fight poverty and exclusion and transform lives.

Reporting to the Inclusive Eye Health Director, this new full time role is responsible for providing Inclusive Eye Health (IEH) technical advisory support and capacity building to CBM Global partner organisations and Country Offices.  The IEH Advisor ensures that they are enabled to deliver programmes well, reflecting the technical standards and MEAL approach outlined in the IEH strategic plan (including Neglected Tropical Diseases NTDs), integrating and coordinating with other technical and programme areas of CBM Global, and in pursuing funding opportunities from institutional and other major donors, in coordination with CBM Global Member Associations and Country Offices.

As well as a professional background in public health ophthalmology and inclusive Eye Health and NTD programming, the successful candidate will possess outstanding relationship building and networking capabilities, a strong understanding of public health systems in low/middle income countries, knowledge of disability-inclusive IEH and NTD work, alongside a passion for effecting change alongside people with disabilities and their communities.

Driven by Christian values, we seek out and work with the most marginalised in society, irrespective of race, gender or religion, recognising the equal worth of every individual.

Hours:  Full time (37.5 hours per week).

How to apply:  Please click on the link above for a Recruitment Pack and details on how to apply.

Closing date:  Monday 7 December at 9am UK time.

We look forward to hearing from you!

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability?

Then Advance could be the career choice for you!

We are looking for AN EXPERIENCED IDVA TO JOIN OUR TEAM on a part time basis WORKING AS PART OF THE ANGELOU PARTNERSHIP

Location: Hammersmith, with travel across boroughs to provide targeted support to women as required.

Hours: 21 hours per week

Contract: Permanent

What we do:

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls who are survivors of domestic abuse and supporting women with short-term sentences to reduce offending.  We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community. 

Advance delivers nationally accredited, quality marked services in Hammersmith & Fulham, Westminster and Kensington & Chelsea. We work within a coordinated partnership response to violence against women and girls as part of the Angelou Partnership.  Advance provides independent domestic violence advocacy and support for women, children and young people who have experienced domestic abuse.

The role:

We deliver these services through our teams of skilled professionals and are looking to bring in additional expertise to strengthen the support we provide.  As an experienced IDVA you will work within a dynamic, fast paced, crisis intervention, advocacy and support service to ensure the voices of survivors inform every stage of the process.  Working as part of a team you will make proactive contact and provide high quality advocacy and support which is led by client needs and risk assessment.  Some evening work will be required on a rota system once we return to office-based working.

What you will bring:

• A sound understanding of domestic abuse and its effects on women and children, as well as best practice within the domestic abuse sector.
• Substantial experience working as a domestic abuse advocate including working with complex and multiple needs
• Solid skills in risk management and safety planning, with the ability to remain calm in a crisis. 
• Experience of direct work with female survivors of domestic violence and of working within safeguarding procedures

What we offer:

• 30 days holiday plus public holidays, and a day off for International Women’s Day
• Pension scheme
• Access to our Employee Assistance Programme
• Various forms of wellbeing support ranging from meditation to self-journaling
• Organisation wide away days
• The opportunity to work in a flexible, supportive environment with a team of committed, inspiring women and we will support you as you to continue to build your skills and experience and grow your career

Please see the attached job description.

The closing date for applications is 11th December

The interview date for this role is Thursday 17th December.

To apply: Please click on the 'Apply with CharityJob' button to submit your CV with a supporting statement setting out how you meet the criteria for the role and details of your notice period, salary expectations and where you first heard of this vacancy.

Please note that any offer of employment will be made subject to references and confirmation of the right to work in the UK and satisfactory enhanced DBS check

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. 

Advance is committed to equality and diversity and strongly encourages applications from women with disabilities, from BME backgrounds and the LBT community, and with personal experience of the criminal justice system.

This role can be based in any CA office. Applicants must have right to work in their selected country, salary will be dependent on the country in which you are based. If you do not have a work permit your application will not be considered. Details of salaries and available countries can be found in the separate document attached.

Depending on the country, this role may be offered on a permanent contract

Please make sure to answer the competency based question listed below in your application

About us

For over 75 years Christian Aid has been providing practical support to meet the social and economic needs of the most vulnerable and marginalised; we have responded to the emergency needs of people and communities displaced by conflict and disasters; exposed and challenged the root causes of poverty and supported the building of local agency. We have done so standing in solidarity with others across the world, alleviating suffering, saving lives and restoring dignity, and building a movement for justice for all. Christian Aid's desire for justice places the rights, needs and hopes of others on a level with our own. We partner with communities, local actors, churches, supporters and donors to tackle inequality in all its forms and to respond to humanitarian needs. Our partnerships focus is on ensuring that affected populations are actively included as agents of their own development.

About the role

The postholder will support all programme teams (development, humanitarian and advocacy) to plan, implement and report on programmes in line with Christian Aid's Quality Standards (along with relevant external standards) and minimum requirements. This role is key to enabling the processes that assess performance against Christian Aid's quality standards and minimum requirements for programme practice. Using the quality standards to identify capacity and performance gaps, the postholder will help ensure all programmes have the capacity and support required to deliver high quality programmes. The role will also be the lead adviser for strategic planning in Christian Aid's International Department.

About You

You will have considerable experience of working internationally, providing programme quality support and guidance, as well as direct experience of programme implementation in line with the CHS. You will have experience of working with local partners and other organisations to promote and strengthen programme quality. You will have strong written skills, being able to produce high quality reports and analysis within short timeframes and you will be methodical in your approach to documentation. You will be experienced in planning, designing and delivering CHS related training programmes and in using digital solutions to provide guidance and support. Whatever your background you'll be able to relate to people at all levels and will be able to represent and promote Christian Aid's Programme Quality work to a wide range of internal and external stakeholders and networks.

Further information

This role requires applicants to have the right to work in the country where this position is based.

We value diversity and aspire to reflect this in its workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.

Christian Aid is committed to providing a safe and trusted environment for every person connected to the work we do; and to preventing any type of unwanted behaviour including sexual harassment and exploitation, abuse, and financial misconduct. Any candidate offered a job with Christian Aid is expected to share and demonstrate our values, and adhere to Christian Aid's Safeguarding policy and sign Christian Aid's Code of Conduct.

You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance.

Competency question

As part of your application you are asked to demonstrate your suitability by answering the following question:

1. What are the most common barriers to the delivery of high-quality programmes at field level and what solutions are being overlooked? (Max 500 words)

This role can be based in any CA UK/Ireland office. If based in the London office, an additional £4,170 London Allowance will be added to the salary.

Please make sure to answer the competency based question listed below in your application

About us

For over 75 years Christian Aid has been providing practical support to meet the social and economic needs of the most vulnerable and marginalised; we have responded to the emergency needs of people and communities displaced by conflict and disasters; exposed and challenged the root causes of poverty and supported the building of local agency. We have done so standing in solidarity with others across the world, alleviating suffering, saving lives and restoring dignity, and building a movement for justice for all. Christian Aid's desire for justice places the rights, needs and hopes of others on a level with our own. We partner with communities, local actors, churches, supporters and donors to tackle inequality in all its forms and to respond to humanitarian needs. Our partnerships focus is on ensuring that affected populations are actively included as agents of their own development.

About the role

The postholder will support all programme teams (development, humanitarian and advocacy) to plan, implement and report on programmes in line with Christian Aid's Quality Standards (along with relevant external standards) and minimum requirements. This role is key to enabling the processes that assess performance against Christian Aid's quality standards and minimum requirements for programme practice. Using the quality standards to identify capacity and performance gaps, the postholder will help ensure all programmes have the capacity and support required to deliver high quality programmes. The role will also be the lead adviser for strategic planning in Christian Aid's International Department.

About You

You will have considerable experience of working internationally, providing programme quality support and guidance, as well as direct experience of programme implementation in line with the CHS. You will have experience of working with local partners and other organisations to promote and strengthen programme quality. You will have strong written skills, being able to produce high quality reports and analysis within short timeframes and you will be methodical in your approach to documentation. You will be experienced in planning, designing and delivering CHS related training programmes and in using digital solutions to provide guidance and support. Whatever your background you'll be able to relate to people at all levels and will be able to represent and promote Christian Aid's Programme Quality work to a wide range of internal and external stakeholders and networks.

Further information

This role requires applicants to have the right to work in the country where this position is based.

We value diversity and aspire to reflect this in its workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.

Christian Aid is committed to providing a safe and trusted environment for every person connected to the work we do; and to preventing any type of unwanted behaviour including sexual harassment and exploitation, abuse, and financial misconduct. Any candidate offered a job with Christian Aid is expected to share and demonstrate our values, and adhere to Christian Aid's Safeguarding policy and sign Christian Aid's Code of Conduct.

You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance.

Competency question

As part of your application you are asked to demonstrate your suitability by answering the following question:

1. What are the most common barriers to the delivery of high-quality programmes at field level and what solutions are being overlooked? (Max 500 words)

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are: Innovative – Collaborative – Authentic – Resourceful – Energetic. 

We have an incredible opportunity for two Veterans Clinical Advisors to join our team across two geographical areas. Please see below for more information on what just might be your future role.

About You

Are you a dynamic, positive, and determined Band 7 Registered Nurse (Adult) with management experience and experience or knowledge of working with the Armed Forces Community? Do you enjoy being agile and resourceful in supporting people to navigate their own healthcare pathways and appreciate the challenge of sourcing novel solutions and working collaboratively with others? Are you also empathetic and can quickly build rapport to understand our Veteran’s needs and expectations? And you would be happy to embrace a flexible work pattern and represent Help for Heroes at outreach and educational events? In that case – read on. This is the role for you.

About the Role

In this role you will operate as the regional senior clinical subject matter expert (SME) and will act as an initial SME point of contact between the Wounded Injured and Sick (WIS) with resultant long-term health issues and the NHS, integrating Help for Heroes input to the clinical pathway within the Recovery Multidisciplinary Team (MDT). You will continuously engage with serving personnel, veterans, and their families, working with partner agencies, charities, and other organisations to offer clinical support and advice all the while providing line management, guidance, governance and support to your regional team.

About the Team

You will be a much-valued part of an expert, energetic and innovative Veterans Clinical Team across the UK. We are resourceful in finding ways to deliver what is right and fair for our veterans in the healthcare domain seeing the bigger picture, focusing on ideas that deliver the best results for our veterans and actively challenge, test, learn and adapt ideas, making them a reality. 

What we offer

To enable our employees to thrive in all aspects of their lives we proudly support flexible working practices. You can tailor your working day around your work and private commitments providing you maintain high class service to the team and our veterans at all times. And there is also a wide range of other benefits we offer like 26 days paid holiday, enhanced maternity pay, health cashback plan, and so many more.

Areas

• East
• West

Like what you see? Get in touch and apply now!

We look forward to hearing from you.

An excellent opportunity has arisen for a Lead Adviser – System Strengthening to join our Strategic Growth team as our technical expert in this priority proposition area.

About the role

Education Development Trust’s work in System Strengthening involves advice, support and/or interventions intended to improve the effectiveness of bodies such as ministries or inspectorates (and their decentralised branches/implementation agencies at regional and local levels) which have oversight of education systems. It focuses on improving teaching and learning quality across the entire school system (at scale).

The key job objectives include:

• Acting as the senior technical expert for the delivery of consultancy assignments or large-scale programmes relevant to System Strengthening.
• Leading and managing teams for the delivery of consultancy assignments.
• Developing core methods, drawing out key insights and learnings from the roleholder’s at scale programme delivery work and drawing on wider international evidence including our public research.
• Leading or contributing to R&D projects and support R&D impact reporting where required.
• Supporting the embedding of core methods for System Strengthening, reporting to the Head of Consultancy Delivery, including methods statements and related assets.
• Ensuring new opportunities in System Strengthening are won using our core methods, where necessary quality assuring technical aspects of both consultancy and larger bids. 
• Representing the organisation as a genuine thought-leader in System Strengthening.
• Supporting the development of strong client relationships as a basis for growth, building direct relationships and support key stakeholders, including Regional Directors, to strengthen relationships with key clients.
• Supporting the development and implementation of the Trust’s business development strategy, supporting market analysis and strategy development, advising R&D and Research teams on trends and directions in international education relevant to System Strengthening. 

The successful post-holder will have:

• Demonstrable professional expertise related to education reform at scale and System Strengthening, with associated understanding of education policy and strategic planning, capacity development and reform processes internationally.
• Knowledge of the disciplines relevant to the operation of a consultancy business – business development, marketing, financial management, project management.
• Proven experience as a delivery expert in System Strengthening. 
• Significant experience of managing a portfolio of projects or a complex programme in the proposition area, with the ability to manage a changing portfolio in line with client needs.
• Experience of successful business and strategy development, including at least two of: market analysis, strategy development, product development, thought leadership and client positioning, client relationship management, proposal development, partnership development.
• Proven senior people management and leadership experience.
• Excellent representational, negotiation, influence and interpersonal skills.
• The ability to think strategically, investigating and delivering fit-for-purpose solutions.
• Strong stakeholder management skills, including the ability to influence at senior management level and to work collaboratively across organisational departments.

In return we offer 30 days annual leave, a 6% matched pension scheme, a range of voluntary benefits, excellent training, and family friendly policies to support flexible working.   

Please note, we will be reviewing applications on an ongoing basis and reserve the right to close our vacancies early.
 

About the organisation
Education Development Trust is a leading education services charity working in over 80 countries.  We have over 50 years’ experience delivering high impact large-scale education programmes, influential consultancy and running and a global public education research programme. Together, these enable us to help transform school systems worldwide and fulfil Education Development Trust’s mission.

Education Development Trust is committed to safeguarding and promoting the welfare of children. The successful candidate must be willing to undergo an enhanced disclosure through the Disclosure and Barring Service.

About the role

Covering Thame, Chalgrove, Watlington, Wheatley and Chinnor.

Dementia Advisers (DAs) support people with a diagnosis of dementia, their carers and families.  DAs take a holistic approach to support, encouraging person-centred care and providing timely and accurate information and advice.  DAs signpost and refer to the right support at the right time across a wide range of services.  By enabling clients to access support that they and their family need, we are able to help them live as well as possible for as long as possible in their own homes and remain active in the community.

DAs are primarily home-based, taking referrals within a geographical area and from GP surgeries.  They are largely self-managing, happy to work alone and able to use their initiative.  In particular, they need to be comfortable working with clients and carers face-to-face via video conferencing, telephone and also visiting clients in their own homes.  Each DA will manage their own caseload, working within the service framework and under the guidance of a Locality Manager and the Head of Service.  DA’s will also need to support a ‘workstream’ to drive service development and we are particularly interested in someone with experience in Dementia education and awareness raising.

About you

Ideally, we are looking for someone with experience and lots of skills. However, for the right person we can offer a training and development programme, with mentoring support from an experienced DA, a structured induction, and a pathway to an NVQ level three qualification.

We need someone who is comfortable working with older people and with experience of supporting people in a caring or cared for role, preferably caring for people living with dementia. 

We are looking someone with the ability to listen and understand a client’s needs, good problem-solving skills, and a positive attitude to learning. 

You will need to be highly organised, able to communicate with a wide variety of people and able to show empathy and provide support to those facing challenging circumstances.

We reserve the right to close this vacancy earlier than the closing date advertised, if we receive sufficient applications.

Interview date:

11th December (screening interview)

17th December 2020 (final interview)

At Carers First, we understand that caring can be hard, but believe getting the right help shouldn’t be. Obtaining relevant information and support can itself be a challenge, but with it, carers can thrive. That is why Carers First offers several avenues for people to get the help they need either online, on the phone or within their community. We offer timely advice and work with carers and their families to identify the best way forward, for them. There are many reasons people require care, including illness, disability, frailty, mental health issues or addiction.

We are currently seeking a Carer Support Adviser to join our team in the London Borough of Hackney. The requirements of the role will include, managing conversations with carers to identify need and provide information, advice, guidance and wellbeing support, running peer support groups and pro-active identification of carers through partnership working.

To be successful you will have experience of working with adults either in a 1:1 or group setting, working knowledge of social care and health, particularly in relation to adults and have excellent communication and interpersonal skills. High standards of written skills are needed in order to help the carer identify their information and support needs and to present these in a personal action plan.

In return, you will benefit from working for a not-for-profit organisation that delivers a service which makes a real difference to people’s lives. We offer training and development to help you grow your career, good annual leave entitlement, flexible working options, access to our work-place pension, employee assistance programme and a Benenden Healthcare package.

If you are interested in becoming part of our team and have the skills and experience, we are looking for and are passionate about making a real difference then please read the Job Description and Person Specification.

Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

We encourage and welcome applications regardless of gender, ethnicity, religion, disability, sexual orientation or age.

If you would like to discuss this role confidentially, please contact us and we will be happy to organise for one of the Team to contact you.

Please note that we are interviewing as applications come in so have the right to withdraw this at any time.

Closing Date: Wednesday, 9 December 2020

Interview Date: w/c 14 December 2020

 Do you like to work to the highest professional standards but have the freedom to offer your clients creative solutions? Then this might be the role for you. The Renewal Programme is a local Newham based charity that is passionate about supporting those that find themselves on the margins of our community. We are looking for an OISC qualified immigration caseworker to work within our refugee and migrant project (RAMP) and help to regularise the immigration status of the many individuals and families that find themselves at risk of destitution.  Newham has one of the highest number of asylum applications and new migrant arrivals of any London Borough, and many families lack the knowledge or resources to regularise their immigration status, which is where you come in. Qualified to OISC level 2 or 3, you will be an experienced immigration advisor who will help support our charity’s first steps into formal immigration advice after years of practical and holistic support for refugees and migrants. You will be working alongside a team of experienced community development professionals as part of our vision to deliver more holistic wrap around services in the borough. We will require you to develop and manage a portfolio of immigration advice and multiple caseloads in a timely a timely, supportive and friendly manner. You will therefore need to demonstrate that you are professional, organised, efficient and able to manage your own time and workload to meet project targets. We can offer you a friendly team of experienced coordinators to work with and the support of a dynamic leadership team.

This is a full time role and for an initial fixed term period of 6 months pending further funding. Please see the full job description and person specification attached and do note an enhanced DBS check will be required.

We look forward to hearing from you!

Please note that candidates without accreditation with OISC will NOT be considered.

Application Details : please note there is no closing date for this role, but early applications are encouraged as we will invite interviews and begin the selection process on a rolling basis, with the aim to have this position filled as soon as an appropriate candidate is identified.

Please apply by attaching an up to date CV detailing relevant education and employment experience and a covering letter demonstrating how your skills meet the Job Description and Person Specification (no more than 2 pages). Please ensure that your application contains details of 2 referees, one of which must be your current or most recent employer.

Equal Opportunities Statement

Newham Community Renewal Programme is committed to recruiting high quality candidates whose skills and experience are most suited to the job regardless of sex, race, colour, ethnic or national origin, religion (or beliefs), marital status, sexual orientation, disability, age or political affiliation.

Based in an inner city multi-racial area of Leeds, Chapeltown Citizens Advice is an independent charity with 19 paid staff and 45 volunteers that provides a comprehensive advice service from its main office and outreaches.

The role

We are looking for 1 fte adviser to join the Help to Claim Team. Citizens Advice is responsible for the delivery of a service called “Help to Claim”, which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives. Delivery of the service is multi-channel and includes face to face, telephone and webchat.

Presently delivery is restricted to telephone and webchat advice only due to the Covid-19 pandemic. In addition to providing practical support, we are looking for an adviser with an excellent knowledge of the welfare benefits system. You will determine eligibility for Universal Credit, carry out benefit checks, and research and explore options and implications so that clients can make informed decisions prior to claiming any new benefit.

You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues, whilst maintaining structure and control of meetings. You will be responsible for maintaining
detailed case records that meet quality standards and funder requirements. You will require good IT skills in order to support clients to complete new Universal Credit claims where appropriate. With a background in advice work, you will be able to assess client needs, identify related issues and offer support to access other services.

We also require that you have a commitment to the aims and principles of the Citizens Advice Service and that you ensure the work reflects and
supports the Citizens Advice service's equality and diversity strategy.

You will work from Chapeltown Citizens Advice and outreach venues, contributing to both the Help to Claim service and our wider service ambitions.

We will accept applications from people willing to work between 3 and 5 days per week.

CLOSING DATE: 4pm 4th December 2020

PLEASE NOTE: WE WILL ONLY BE IN CONTACT WITH CANDIDATES SHORTLISTED FOR INTERVIEW