PAPYRUS is the national UK charity dedicated to the prevention of suicide and the promotion of positive mental health and emotional wellbeing in young people.

HOPELINEUK Advisers - Warrington & Cardiff

We are looking to recruit HOPELINEUK Advisers to provide individually tailored suicide prevention advice and guidance to young people and those who are concerned for them via our national multi-channel helpline HOPELINEUK and deliver suicide prevention training online and in community settings across the UK.

To be successful in this role you will have:

• a degree or professional qualification in Health, Nursing, Social Work, Community Work or a related discipline
• previous experience of working in an advisory capacity in suicide prevention or mental health
• a proven record of working directly with vulnerable young people
• experience of providing advice and guidance via multiple communication channels
• the ability to empathise, support and build rapport with suicidal people and those who care about them, remaining non-judgemental and adhering to the remit of the service

Salary: NJC Scale SCP 24-28 (£28,672- £32,234 per annum) pro- rated for 30 hours - starting SCP 24

Hours: An average of 30 hours per week worked on a 7-day shift system including evening and weekends.

Please visit our website to review the full job description and person specification for the role. To apply for the position please complete the application form on our website detailing how you meet the criteria for the role. Please return your completed application to HR email address or to HR, PAPYRUS, Unit 2 Bankside, Warrington, WA1 1UP.

Closing dates:

Warrington closes at midnight on 31st October 2021

Cardiff closes at midnight on 7th November 2021

PAPYRUS is committed to the principle of equal opportunity in employment and its employment policies for recruitment are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The charity recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The group expects all staff and volunteers to fully support and promote these commitments.

The Baytree Centre is a social inclusion project supporting local women and girls in the heart of Brixton.We are recruiting a Welfare and/or Housing Adviser to join our Women’s Services Team.  Your role will be to provide high quality, effective information, advice and guidance in the areas of welfare benefits and/or housing to Baytree’s beneficiaries.  You will work closely with our team of Social Mobility Coaches so that the advice you provide is embedded within a longer term holistic programme of support for the women. 

We are looking for an experienced benefits advisor to work with us in establishing a new service for parents and families of children and young people with special educational needs and disabilities in West Sussex. 

Our benefits advisor will be responsible for delivering advice, guidance and support to parents in completing applications (and where necessary, making appeals on negative decisions) for Carers Allowance, Disability Living Allowance and Personal Independence Payments. In time the postholder will also give advice and guidance on other relevant benefits, grants and sources of financial support. 
 
The new postholder will work with our Director and Operations Manager in developing a multi-layer service that will include awareness raising, maintaining and developing our information resources, and recruiting, training and supporting a team of volunteers who will support parents in completing applications. The role will suit someone who is energised by developing a new service and has the flair, skill and drive to make that happen. Training and support will also be available, making this an exciting opportunity to have a significant impact whilst furthering your own professional development.

Please note, this a home based role with some travel in West Sussex. 

We have an exciting opportunity for a Customer Service Advisor to join our team as part of a 12 month fixed term contract. We offer hybrid working and in return will offer you a competitive salary of £20,115.00 per annum.

We’re Scouts and everyone’s welcome here - all genders, races and backgrounds. Right across the UK, we help over 400,000 young people aged 4-25 gain skills for life and find their place in the world. We help them speak up, play their part and shine bright.

The Customer Service Advisor Role:

Working across our Omni-channel communication platform to provide support for our customers & the Scouting community. This involves working within the Contact Centre as a part of the Customer Service team.

We are in an exciting period, as a department, with our customer satisfaction and review scores consistently improving. Our key aim is to steadily drive down the average reply time whilst maintaining a personalised and informative responses to effectively deliver a high quality support across our different customer bases. We want to place the customer at the heart of everything we do, which the Customer Service team needs to lead on at the frontline of Scout Store.

You’ll develop, edit and publish content and copy for a variety of digital platforms, including websites and blogs and ensure content across all channels is consistent, compelling and engaging and fits with our brand identity. You’ll get to focus on the continuous improvement of the product (the website), by replenishing and updating existing website content to ensure it’s relevant and up-to-date.

You’ll get the chance to make a difference on the website, contribute to conceptual ideas and lead on e-learning project. As well as have the ability to set own personal development goals and work towards these to improve their skills.

Key responsibilities as our Customer Service Advisor:
- Email, telephone and live chat support to help troubleshoot all customer queries
- Social media responses and messaging
- Complaints handling
- Monitoring, investigating and responding to customer reviews
- Complaint and feedback escalation
- Providing evening support 1-2 times per week
- Order admin
- Occasionally assisting other departments

What we are looking for in our Customer Service Advisor:

We are looking for someone with strong communication skills, who can adapt to different and challenging scenarios, whilst living and acting within the core values of Scouting.

Being able to work successfully as a part of a part but also take the initiative to handle situations independently, where possible/appropriate.

- Understand and apply customer services/sales solutions to support implementation of business plans and strategies
- Strong retail commercial background within customer services demonstrable evidence of proven results
- Good telephone manner, including clear speech, the ability to understand people with speech impediments and unusual accents, and excellent manners
- Persuasiveness, with the ability to soothe unhappy customers and to persuade them to retain services or make further purchases.

What we can offer you as our Customer Service Advisor:
- 25 days holiday and going up to 28 days after 2 years’ service and 32 days after 5 years’ service
- Additional holidays between Christmas & New Year
- Life Assurance
- Simply Health Scheme
- Generous Pension Scheme
- Free car parking

We are proud to be a family-friendly employer and offer…
- Up to four personal days paid leave a year
- Maternity/Paternity Leave
- Childcare Vouchers
- Flexible working hours
- Store Discount at our Scout Store + other online benefits
- Study and volunteer leave

Closing date: Thu, 4 November 2021, 23:59

Don’t miss out on the opportunity to join our fantastic team! Click ‘Apply’ now!

The Scouts is an equal opportunity employer, and we are committed to diversity and actively seeking applicants from a wide range of backgrounds.

Strictly no agencies.

Advisor

The Alzheimer’s Society Dementia Connect service provides a highly responsive and individualised information, signposting and support service to people with a diagnosis of dementia and those that care for them. You will be supporting people across Halton, with a combination of home working, community-based home visits, and attendances at groups and meetings.

Advisor Responsibilities:

As a Dementia Adviser you will assist people with dementia and their carers in identifying their needs, providing information and guidance to help maintain their independence and prepare for the future, improving their sense of well-being, and putting them in more control of their lives. You will be part of a highly motivated and supportive team, sharing responsibility of incoming referrals and enquiries through our phone and email.

You will build and maintain relationships with a range of local contacts. This will include networking with health and care professionals, and marketing the Dementia Connect Service, so confidence and professionalism are a must.

Advisor Requirements:

We are looking for a highly motivated individual, with an understanding of dementia and the needs of people affected by dementia. Good knowledge of a range of subjects including health and social care, benefits, lasting powers of attorney and local support services is desirable, alongside a thorough knowledge of dementia.

You may also be expected to contribute to the running of an activity group for people living with dementia as part of this role, so relevant experience of this is desirable.

It is essential you have good communication skills and compassion to build relationships with our service users and to represent their needs to statutory and other voluntary agencies. It is desirable that you have had some experience of working with these types of agencies and feel confident in networking.

You need to have good IT skills, and an ability to use a range of applications for emailing, word processing and data inputting. You will have an understanding of client confidentiality which includes how this is applied when representing client needs.

You will possess NVQ level 3 (or equivalent) or have demonstrable experience. You will be empathetic and non-judgmental in your approach with a commitment to equal opportunity. This role requires that you are able to travel independently across the Halton Borough.

If this sounds like you and you wish to apply for this role, then we look forward to receiving your application.

About Alzheimer’s Society:

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Position: Dementia Advisor
Location: Community Based – Halton
Contract type: Permanent
Hours: Part Time, 24 hours per week
Salary: £13,963.20 to £14,813.48 - actual per annum (depending on skills and experience)

Closing date: 03 November 2021
Interview date: 11 November 2021

You may have experience of the following: Dementia Adviser, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, etc.

Ref: 103 860

Welfare Advisor

Contract: Permanent, Part Time

Hours: 20 hours per week

Location: Newcastle

Salary:£29,532 - £34,257 pro rata per annum. Please note that the starting salary is £29,532 pro rata per annum (actual salary £16,875 per annum), with the opportunity to progress up the scale over time.

Closing Date: 18 November 2021​

Do you want to use your extensive benefits and/or asylum support experience to help torture survivors realise their welfare rights and entitlements?​

Freedom from Torture is a human rights organisation that provides rehabilitation to survivors of torture. We are looking for someone who shares our passion for human rights to join our team in Newcastle.

The Welfare Advisor works within the holistic rehabilitation model of Freedom from Torture and provides welfare advice and advocacy to our clients, forming part of a multi-disciplinary team. You will receive, process and manage welfare referrals, and act as the main point of contact on welfare issues for the Newcastle centre. This role requires careful and sensitive delivery of complex welfare information and advice often to very vulnerable clients. You must have in- depth knowledge of the welfare rights and benefits available to asylum seekers and refugees. This may include completing Section 4 applications, or appealing negative benefits decisions on health or vulnerability grounds.

For this role you will need to have the following:​

· Experience of working within a similar role providing advocacy on a range of welfare issues to include housing, welfare benefits and Asylum Support

· Extensive experience of working within the benefits system, including the application, assessment and appeals procedures

· Experience working with refugees and asylum seekers and an understanding of the needs of this group and the associated support services and mechanisms available

· Experience of liaising with external agencies and government bodies to ensure that service users are given access to their available welfare rights and entitlements.​

At interview you will need to demonstrate your ability to identify welfare needs and provide appropriate advice and recommendations. You will be given a case study to work through and you will be asked to share your analysis and plan with us.​

To view the Job Description and Person Specification, please click the link provided.

Please note a CV and a cover letter addressing the Job Description and Person Specification of the role are mandatory to be considered for the position.​

In return, we offer a competitive package with a generous 30-day annual leave entitlement, and 6% employer pension contribution.​

Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.We campaign for national and global change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all of our work.

Freedom from Torture is committed to its responsibilities under safeguarding, and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory enhanced DBS disclosure, as well as a need for full employment history and up to date employment references and the Right to Work in the UK.​

Freedom from Torture is an equal opportunity employer. People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.​​​

We reserve the right to close the vacancy early if we receive a high volume of applications.​

No agencies please.

The East European Resource Centre (EERC) provides advice, independent advocacy, and support to Eastern European nationals in London. Our advice covers immigration, benefits, and housing matters. Independent Advocacy supports survivors of domestic abuse and labour exploitation. 

EERC is seeking a full time Trainee EUSS Adviser to join our fantastic team.

The contract is for an initial fixed term until 31 March 2022. There may be the option to extend as an EUSS Adviser depending on funding and progress. 

This is an ideal first role for those looking to start or transition to a career in immigration advice or the charity sector. Whilst training, this role will offer crucial support for our clients. Key aspects of the role include:

• Handling enquiries in person, by telephone, and email
• Casework preparation and administration
• Shadowing and supervision with senior staff
• Training and development activities

This role requires a quick learner with good attention to detail and people skills. Previous experience of the EUSS scheme or advice work is desirable but not essential. If you already have significant experience in this area - please email or call before applying. 

Please note – this post-holder will liaise with users who are unlikely to speak good or any English, might struggle with literacy, have experienced disadvantage and some forms of trauma. Therefore, we request a fluent or very good Romanian-speaker for this role.

Given the current situation – this job can be done entirely from our office (regulations permitting) or in a hybrid between office and work from home. EERC is well set up to facilitate safely seeing clients in the office as well as working remotely.

How to apply – send completed application form by the deadline.

Deadline – 10am on Monday 8 November 2021

Job Title:  Employment and Integration Adviser (multiple) 

Location(s):  Manchester 

Hours:  37.5 hours per week, with occasional evening/weekend work (TOIL provided) 

Contract:  2 year fixed term

Salary:  £23,000 - £25,000 

Reports to:  Programme Manager 

Language Requirements:  Fluency in English and at least one target language is essential e.g. Arabic, Amharic, Dari, Farsi, Kurdish, Pashto, Somali, or Tigrinya. 

The Charity 

Founded in 2015, Breaking Barriers is a fast-paced, start-up charity with a mission to help refugees in London gain the knowledge, confidence and experience to secure stable and fulfilling employment in their new home. We offer effective and flexible employment support in direct partnership with businesses that help refugees secure work, progress into better jobs, and successfully integrate into UK society. We have a unique approach, working with corporate partners to help refugees develop careers that match their skills, experience and aspirations. 

Since Breaking Barriers’ inception in 2015, we have grown to support in excess of 500 refugees per year. We are really excited that we are now expanding into new regions in the UK with an exciting opportunity in Manchester. 

We concentrate on getting things done in a flexible environment where everyone is encouraged to take ownership and contribute.

We are a team of 40 employees supported by several hundred volunteers, who are all driven and committed to helping London’s refugee community. We are looking for similarly driven and ambitious individuals keen to join an enterprising organisation where they can benefit from the opportunity to innovate and shape the direction of the charity. Colleagues who thrive are passionate, driven and have the confidence to work autonomously while remaining team players and sharing credit with all involved. 

We are looking for someone who lives and breathes our values: 

• Mission-led: our clients come before everything else. 

• Welcoming: we want all people to feel happy, comfortable and secure with us. 

• Collaborative: we are supportive and considerate, curiously exploring other viewpoints to find solutions.

• Enterprising: we are discerningly bold, entrepreneurial and have the courage to give things a go.

Role Overview 

You will take on significant responsibility in this role, enrolling new clients, managing a full caseload and delivering quality support. This involves assessing the opportunities available to each individual, helping them set goals and drawing up support plans to support them into employment, training, or education. You will work with clients online and by phone, as well as in person when it is safe to return to face-to-face delivery and monitor their progress towards goals. Complementary support will be delivered through our volunteers who are trained in delivering employment advice, and you will book weekly appointments for clients, allocating time slots according to availability and the volunteer’s specialty. We offer a strong team environment, where your ideas and drive will be welcomed and where you as an individual can make a real difference to people’s lives. 

Key Responsibilities 

We are a fast-growing charity that prides itself on its flexibility and responsiveness, and as a result your responsibilities may change, develop, and grow according to the needs and development of our programmes. 

1. Manage a caseload of clients 

• Complete enrolments to register new clients to receive Breaking Barriers support, gathering registration information and explaining Breaking Barrier’s services. You will focus on client enrolments in particular in the first 9 months of the project.

• Take responsibility for managing and delivering quality support to a caseload of clients, (depending on hours worked). 

• Work with clients to assess available opportunities and draw up support plans to support them into employment, training, or education outcomes. 

• Ensure clients who have lower levels of English and/or IT skills can join appropriate Education classes, both within Breaking Barriers and externally. 

• Monitor clients’ progression towards their goals and provide monthly written updates on progress and agreed actions.

• Look into alternative approaches and solutions where clients are not progressing towards their goals.

• Meet clients remotely (and in person when face-to-face delivery resumes) and work in collaboration with other service providers providing complimentary support. Provide contact by phone and email as required, providing guidance in an easily understood manner.

• Share knowledge and learnings with the rest of the team 

​2. Delivery and Administrative Work 

• Ensure that all paperwork and online records are completed accurately and in time for deadlines. 

• Update the Breaking Barriers database, keeping accurate records of client details, support provided during appointments, client progress and planned next steps. 

• Assist with effective monitoring and evaluation, ensuring that clients on your caseload carry out surveys in a timely manner. 

• Record summaries of clients’ appointments to ensure that accurate records are maintained. 

• Coordinate with volunteers and book appointments for clients by phone and email on a weekly basis, matching clients and volunteers by availability and specialty. 

• Create detailed briefings for volunteers to help them structure their appointments. Supervise and act as a point of contact volunteers, ensuring they are supported to deliver advice and guidance to a high standard. 

• Stay on top of internal communications and emails to ensure no opportunities for clients or deadlines are missed. 

3. Cross-Organisational Responsibilities 

• Take part in meetings both with the Programmes team and the wider organisation, sharing ideas and feedback. 

• Take up opportunities for training and development provided by different teams within the organisation, so that new skills are being learned and knowledge is being shared across the organisation. 

• Support with additional activities as required both within the Programmes team and the wider organisation. 

Considerations 

Although Breaking Barriers staff are currently working from home, when we return to face-to-face support this position will require face to face work in Manchester as well as the ability to travel occasionally to our London office and to Birmingham. Occasional working outside of normal working hours, i.e. evenings, may required to meet client need, and time off in lieu is provided. 

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. 

Breaking Barriers particularly welcomes applicants with experience of migration and/or a refugee background. 

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and 500-word statement outlining:  

• Why you are interested in the role 

• What skills and experience you would bring to be successful in this role 

Please note that applications without a covering letter will not be considered.

Applications close at midnight 12th November. 

Community Hub Development Advisor- Children & Young People Engagement

To lead on supporting community hubs in identified locations to develop positive activities rooted in the voice of local CYP, as part of the work in the diocesan priorities of: Transforming lives and communities, collaborative leadership and discipleship and evangelism

Rationale: Young people across the diocese express a desire to discuss big issues, explore their worldview and have opportunities to develop supportive relationships with trusted adults and peers. This post will provide practical support, through the community hub model to:

• Support young people’s engagement in social justice and mission opportunities.
• Enable parishes and schools to work in their communities to provide meaningful opportunities for young people to explore and develop faith and for personal and spiritual development and reflective practice.

Develop community and school based support that meet needs of children and young people and creates a culture of instinctive engagement with CYP

Community Hub Development Advisor- Children & Young People's Mental Health & Well Being

To lead on the development of local initiatives that support CYP mental health and wellbeing in community hub locations. As part of the work in the diocesan priorities of Transforming lives and communities, collaborative leadership and discipleship and evangelism.

Rationale: Young people across the diocese express a desire to discuss big issues, explore their worldview and have opportunities to develop supportive relationships with trusted adults and peers. This post will provide practical support, through the community hub model to:

• Enable parishes and schools to work in their communities to provide meaningful opportunities for young people to improve their mental health and wellbeing and develop a strong holistic culture of MHWB.
•  Support young people’s engagement in personal and spiritual development and reflective practice.

Develop community and school based support that meet needs of children and young people and creates a culture of instinctive engagement with CYP

Please note successful candidates should expect to be appointed at the starting point of the salary scale and consideration may be given to a higher salary depending on the experience of the individual

Full-time (35 hrs p/w), fixed-term contract until 31st March 2023

Ref: EMA-211

Are you an empathetic, collaborative and highly organised individual with a strong track record in successfully supporting young people into sustainable employment? Do you have a proven ability to organise others to reach their targets?

If so, St Giles is looking for an Employment Advisor to join us and lead a small team of caseworkers and Peer Advisors, to provide a tailored one to one high-level service of engagement, advocacy and support

About St Giles 

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

About this exciting opportunity

As our Employment Advisor, your focus will be to support young people to achieve engagement in sustainable education, training, employment and a positive lifestyle, as well as improvement in their mental health, wellbeing and relationships. You will also be expected to promote this project effectively, both internally and externally, plus maintain accurate and timely client records and evidence of all achieved outcomes.

You will ensure that relevant evidence and data is collected and processes as part of the project evaluation are understood and followed, plus work with the team leaders, managers and external evaluators to assess standards of evidence and improve the effectiveness of the data collected. Establishing excellent partnership working with key organisations, employers and partners and line managing volunteer Peer Advisors are also essential duties.

What we are looking for:

• Strong experience of working on a target-driven project
• The ability to engage and holistically support young people who face multiple barriers to employment
• In-depth knowledge of the issues faced by the client group in accessing and sustaining employment and methods that result in positive outcomes
• Experience of working to high standards of evaluation processes
• Level 3 Advice and Guidance qualification, or equivalent 
• Excellent interpersonal, relationship-building and prioritisation abilities
• Impressive communication skills, both verbal and written

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, access to clinical supervisions, season ticket loan and much more.

Please note this project is funded by the European Social Fund.

Closing date: 11pm Sunday 7th November. Interviews: Wednesday 17th November 2021.

For further information, or to apply, please visit our website via the ‘Apply’ button.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Part time People Advisor

Salary: £28,000 to £30,000 pro-rata

22.5 hours per week (3 days) Opportunity to work remotely some of the time

London Region

A new and exciting opportunity for a dedicated and enthusiastic individual who is passionate about supporting St Christopher’s commitment to ensuring fairness and equality runs through every aspect of our Charity.

Are you looking for the next step in your HR journey? Have you had over a year’s experience working in a generalist role and want to focus on Equality Diversity and Inclusion.  Do you want to join a dedicated people team committed to equality, diversity and inclusion?

You will be a key player in supporting St Christopher’s to develop, implement and track progress against the Equality Diversity and Inclusion strategic activities. Ensuring compliance with our legal and organisational obligations in a transparent manner and supporting our Senior Management team to drive St Christopher’s ambition as a place where people can be free to be themselves no matter their identity or background.

About Us

Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.

St Christopher's is a leading charity for children and young people and we are proud of our history for providing fostering, children's homes and a range of innovative leaving care services across the UK & Isle of Man. We have a passionate commitment to our young people, placing them at the centre of everything we do.  We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.

We are an equal opportunity employer and keen to develop an inclusive workforce were people feel they belong. We hope to attract application from under- represented groups including people from different cultures, nationalities, socio economic backgrounds, ages, disabilities, religion, faith, sex, orientation, child care responsibilities and with gender diverse identities.

Key Aspects of the Role

• To support Senior Management to bring to life and roll out our Equality Diverisity and Inclusion strategy
• Champion an inclusive and diverse workforce throughout St Christopher’s work processes, promoting a fair and equitable culture.
• Raise awareness of equality issues and support promoting necessary change including quality assurances with all our external suppliers, contractors and partners.
• Work closely with our Communications Manager to ensure the EDI language is culturally appropriate and aligned to St Christopher’s core values and to deliver the annual EDI event and activities calendar.
• Build effective and co-operative relationships with our staff network groups, providing administrative support, note taking and following up on agreed actions.
• Monitor, measure and reporting on the EDI impact through regular pulse check questionnaires, bi-annual employee survey.
• Identify any disadvantage to underrepresented groups and work with the People Operations Manager and People Advisor on any new policies to ensure that EDI is kept to the fore at all times.

Applicants should have

• More than a year’s recent experience in a generalist Human Resources capacity
• A solid understanding of the Equalities Act 2010 and general principles which guide equality, diversity and inclusion in the work place
• High standard of both written and verbal communication
• Excellent attention to detail, analysis and review
• Ability to work on own initiative but to know when to seek advice and guidance
• Excellent time management and the ability to effectively prioritise tasks to meet required deadlines
• The ability to work flexibly and cooperatively within a team
• Experience of using HR systems and creating reports
• Awareness of data protection and an understanding of how to manage confidential information
• Good IT skills including Outlook/Word/Excel/Powerpoint
• Education to a minimum of GCSE A level (or equivalent)

What you should expect from us

• Salary £28,000 to £30,000 pro-rata.
• A friendly working environment, a fun, open and honest culture.
• 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata.
• Contributory pension scheme, Enhanced Maternity and Company Sick Scheme.
• BUPA Employee Assistance Programme, offering counselling, financial advice and legal support.
• Interest-free season ticket loan, cycle to work scheme.
• Discount shopping scheme at hundreds of retailers across the UK.
• Discretionary Funded Training Programs.
• Employee Awards based on performance and length of service.

Recruitment Process

At St Christopher’s we are committed to the safeguarding of all children and young people in our care. During the recruitment process you will be expected to complete an online application form to ensure we capture essential information to meet legislation, best practice and vetting requirements. 

Your online application must include a supporting statement addressing the criteria stated in the Person Specification. 

For more information or assistance during the application process, please visit our website.

Closing date:              31st October 2021

Interview date: To be confirmed

Bristol Dementia Wellbeing Service was created as a partnership between Devon Partnership NHS Trust and Alzheimer’s Society to provide the National Health Service provision for people living with dementia in Bristol. This followed a national procurement process led by Bristol Clinical Commissioning Group (CCG) and went live on the 1st October 2014.

Dementia Advisor Requirements:

At Alzheimer’s Society, we are passionately committed to creating a dementia movement that inspires people to take action and unite against the UK’s biggest killer.

The Dementia Navigator provides a highly responsive, individualised information and signposting service to people with a diagnosis of dementia and their Carers. It can feel daunting, frightening and challenging to receive a diagnosis of dementia, the Alzheimer’s Society provides information, emotional support and guidance to help people plan for their future and come to terms with their feelings and live well.

This service is extended to support immediate carers and families who are referred to the service and also offers facilitated focus groups, enabling and empowering people with dementia to have their say and feedback about local services.

Alzheimer’s Society and the Dementia Wellbeing Service embrace diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

About Alzheimer’s Society:

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Position: Dementia Navigator
Location: Bristol (Brookland Hill)
Contract type: Permanent
Hours: Full Time, 35 hours per week
Salary: £20,363 - £21,603 actual per annum (depending on skills and experience)

Closing Date: 31 October 2021
Interview Date: TBC

You may have experience of the following: Dementia Navigator, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Dementia Adviser, Mental Health, Dementia, etc.

Ref: 103 931

The opportunity

Are you interested in a career in customer service?  Do you love providing excellent customer service? Would you love to work for an amazing charity that funds research that really does save lives?

If that sounds like you, we want to hear from you!

About the role

We’re looking for three Customer Care Advisors to help us provide a fantastic responsive service to all our customers. 

Acting as one of the first points of contact with the customers, representing British Heart Foundation (BHF) you’ll provide an exceptional level of customer service. You’ll respond to and resolve inbound customers, supporters and fundraisers queries via telephone, email and live chat. 

This role is fast paced and you'll be able o take account for your own work and actions. Using the BHF’s Customer Relationship Management (CRM) database you’ll keep records of all contact made, updating customers’ addresses, contact preferences and all other admin needs.

We're open to receiving applications from candidates UK wide. Candidates would work a blended contract between home and office working and there will be a requirement for a weekly presence at our Birmingham hub.

Please note these are fixed term contracts for 6 months, with the potential to be extended to 12 months. 

About you

With a high standard of written and spoken English, you’ll have experience working in an call centre environment.You’ll be a fantastic communicator, able to listen and problem solve and able to work at pace. 

You'll have a good standard of IT skills and computer literacy specifically relating to Microsoft Office packages, database/CRM systems and the recording/inputting of data.

With a real passion for delivering world-class customer service, you'll be able to demonstrate excellent customer service skills, with energy and empathy by telephone and in writing. You’ll also be able to demonstrate attention to detail and will have excellent administrative and time management skills to deliver results on time and within target.

About us

We’re here to keep hearts beating and blood flowing. With research spanning all heart and circulatory diseases, we are out to beat the world’s biggest killers. From head to toe you have over 60,000 miles of blood vessels in your body so we have our work cut out.

Here at the BHF we understand that you might need a little help balancing your work and home life.  Many of our people work flexibly in many different ways. Please feel free to talk to us about the flexibility you may need; we’re happy to explore what’s possible for you and the role.

We celebrate diversity and make inclusion part of what we do every day. Diversity and Inclusion forms a main pillar in our People Experience Strategy. Our aim is for all of our colleagues and volunteers to bring their true self to work.

Interview process 

The interview process will be held over MS Teams. 

Victim support is looking for an Independent Sexual Violence Advisor based in West Yorkshire.

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Your primary role will be to provide a pro-active service for adults, young victims of sexual violence and children when required within and outside the criminal justice system, throughout West Yorkshire. This involves risk assessment, helping clients access their rights, along with health and other services they require, monitoring and keeping victims informed of case progress and providing support through the criminal justice system.

You must have extensive experience of planning and delivering caseloads, with strong crisis management skills and an understanding of the needs of victims experiencing sexual violence, particularly adults and young victims. You will have an approved and accredited ISVA qualification or a willingness to undertake the ISVA qualification.

You will be required to attend relevant meetings and will provide regular reports to your line manager and also undertake talks and presentations to local groups and agencies on the work of Victim Support, developing networks and partnerships and increasing the role of the service in the community.

Good IT skills, knowledge of criminal justice issues and an understanding of the effects a court appearance can have on victims and witnesses of crime are also essential.

You will be able to communicate effectively both verbally and in writing with people from all areas of the community and be able to assist with the monitoring, evaluation and administration of written statistical reports on the project management for our external funders.

The successful candidate will require an enhanced Disclosure and Barring Service check.

You will be required to travel across West Yorkshire.

The closing date for applications is 12 noon on 21st October. Interviews are scheduled for the 26th and 27th October.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (A). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form. If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you