The opportunity

Can you deliver exceptional customer service and aspire to make real impact on our customer journey? 

About the role

Our Customer Payment Advisors play a pivotal role in ensuring the smooth process of customer payments, working closely with data and income processing. 

You’ll  also put the customer first in providing excellent customer service.

About you

You’ll be a self-starter with excellent attention to detail and a calm, can-do attitude. Strong communication skills are essential plus the ability to build successful working relationships.  You'll be able to work with a wide variety of internal and external stakeholders.

You’ll have a good standard of IT skills and computer literacy specifically relating to Microsoft Office packages, database/CRM systems and the recording / inputting of information. This will be matched by your data entry and manipulation skills and ability to proof read.
 
With excellent numerical skills you’ll have the following skills and experience:
• Ability to use own initiative and manage own workload
• Ability to demonstrate excellent customer service skills and respond by telephone and in writing sensitively to our supporters and customers
• Ability to demonstrate attention to detail, this is key when proof-reading all of our acknowledgement letters

About us
 
We’re here to keep hearts beating and blood flowing. With research spanning all heart and circulatory diseases, we are out to beat the world’s biggest killers. From head to toe you have over 60,000 miles of blood vessels in your body so we have our work cut out.

Here at the BHF we understand that you might need a little help balancing your work and home life.  Many of our people work flexibly in many different ways. Please feel free to talk to us about the flexibility you may need; we’re happy to explore what’s possible for you and the role.
 
Interview process 

The interview process will be held over MS Teams. 

The BHF is currently following Government guidelines regarding working from home. Although the role is based in Birmingham, the expectation is that once restrictions are eased, we will follow a blended approach between office and home working.

How to apply 
 
To apply for this role please use the apply button below. Our process involves submitting your CV and a supporting statement, which should outline your interest and explain how you meet the role’s criteria.

We celebrate diversity and make inclusion part of what we do every day. Diversity and Inclusion forms a main pillar in our People Experience Strategy. Our aim is for all of our colleagues and volunteers to bring their true self to work, so we can beat heartbreak for everyone.

Should you need any adjustments to the recruitment process, at either application or interview, please contact us

Full-time 37.5 hours per week, permanent
Home based with the potential to do some face-to-face activity post COVID-19
Covering Central England (including Lincolnshire, Leicestershire, Bedfordshire & Buckinghamshire, Staffordshire, Walsall and Wolverhampton, Birmingham, Herefordshire & Worcestershire)
Job Ref: 22508

The Shaw Trust, in tandem with government and the broader employment support community across the UK, is working hard to make sure we support as many individuals as possible to get and keep a job. We believe that everyone who needs help and support to attain their employment goals should be able to access it as soon as possible, and that support should reflect their individual needs.

To help us in this mission, we are looking to expand our employability services and are looking for Engagement Advisors to work on a DWP Work and Health Programme - Job Entry: Targeted Support (WHP/JETS).

As an Engagement Advisor (WHP JETS), you will be an excellent communicator who will be required to develop and maintain working relationships directly with Shaw Trust Employment Advisors and Team Leaders to expand engagement opportunities for participants.

The role requires an engaging, empathetic and motivating individual, with the ability to achieve
day-to-day KPI performance. Liaising with Shaw Trust Employment Advisors and Team Leaders across the Contract Package Area, You will manage a caseload of dis-engaged participants, with the aim of increasing the number of participants starting on the programme from JCP referral.

This will be mainly delivered remotely via phone, video conference and other digital channels.

You must have an understanding of the local and regional labour market and employment issues within Central England regions of Lincolnshire, Leicestershire, Bedfordshire & Buckinghamshire, Staffordshire, Walsall and Wolverhampton, Birmingham and Herefordshire & Worcestershire, and able to maintain an up-to-date working knowledge of the benefit system and entitlements.

Shaw Trust operates on a national level with over 2,000 staff and 1,000 volunteers. We work with the government, local authorities, combined authorities, health service providers, employers, and other stakeholders – including the Education and Skills Funding Agency, Department for Work and Pensions, clinical commissioning groups and NHS Trusts.

You will need to be inclusive and embrace our culture and values, putting those we serve at the heart of everything we do. You will consistently deliver high quality services to support our communities and beneficiaries in a fast pace target driven environment. In addition, an understanding of government funded employment programmes such as the Work and Health Programme would be an advantage.

Benefits include:

• Competitive Salary.
• Enhanced Pension Scheme after 6 months.
• Life Assurance x 3 of your salary.
• Enhanced annual leave.

For further information and to apply online, please click the Apply on website button quoting the reference number 22508.

Closing date: 16th May 2021.

Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.

Shaw Trust is committed to a policy of equality of opportunity and inclusion. We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. Living our values we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived-experience and/or knowledge of disability or social exclusion. If you have accessibility requirements and would like information in a different format please contact our HR Service Centre to make alternative arrangements.

£20,000 - £25,000 per annum (Regional salary weighting may apply)
Full-time, Permanent

Home based with the potential to do some face-to-face activity post COVID-19

Covering Central England (Geographical areas include: Lincolnshire, Leicestershire, Bedfordshire & Buckinghamshire, Staffordshire, Walsall and Wolverhampton, Birmingham, Herefordshire & Worcestershire) 

The Shaw Trust, in tandem with government and the broader employment support community across the UK, is working hard to make sure we support as many individuals as possible to get and keep a job. We believe that everyone who needs help and support to attain their employment goals should be able to access it as soon as possible and that support should reflect their individual needs.

To help us in this mission, we are looking to expand our employability services and are looking for Employment Advisors to work on a DWP Work and Health Programme - Job Entry: Targeted Support (WHP/JETS).

As an WHP JETS Employment Advisor you will be providing advice and support to guide and encourage participants to overcome barriers to employment and achieve realistic job goals. This will be mainly delivered remotely via phone, video conference and other digital channels.

Reporting to a Team Leader, you will be expected to manage a caseload of participants, managing their journey to employment, offer advice and direction to enable participants to access support they need. The role will also involve re-building participant confidence and self-efficacy following a period on unemployment.

Shaw Trust operates on a national level with over 2,000 staff and 1,000 volunteers. We work with the government, local authorities, combined authorities, health service providers, employers, and other stakeholders – including the Education and Skills Funding Agency, Department for Work and Pensions, clinical commissioning groups and NHS Trusts.

The ideal candidate will need to be inclusive and embrace our culture and values, putting those we serve at the heart of everything we do. You will consistently deliver high quality services to support our communities and beneficiaries. Additionally an understanding of government funded employment programmes such as the Work and Health Programme would be an advantage.

Benefits

• Competitive Salary.
• Enhanced Pension Scheme after 6 months.
• Life Assurance x 3 of your salary.
• Enhanced annual leave.

For further information and to apply online, please visit our website, via the link quoting reference: 21481.

Closing date: 28th May 2021 
We reserve the right to close this vacancy early if sufficient applications are received.

Shaw Trust is committed to a policy of equality of opportunity and inclusion. We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. Living our values we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived-experience and/or knowledge of disability or social exclusion. If you have accessability requirementsand would like information in a different format please contact our HR Service Centre to make alternative arrangements. 

An exciting position has become available within the RFEA Central Support Team (CST) based in Birmingham for a Project Nova Client Advisor to join a well established and integrated team. As a Nova Client Advisor you will be hard working, meticulous to detail and conscientious. Working on behalf of the RFEA and Walking With The Wounded Partnership, the principle role will be to provide central registration, tracking and a help desk function for Project Nova.

Project Nova is a support programme for Veterans identified in Police Custody; it is focussed on early intervention, support and diversion at point of arrest in order to prevent re-offending and a potential prison sentence. Project Nova is jointly delivered by RFEA and WWTW and working in partnership with NHS Liaison and Diversion Teams and Police Custody suites.

The ideal applicants for this position will be self-starters with a strong customer focus, excellent telephone manner and be capable of working within a large team and on their own initiative. Excellent communication skills, IT literacy, keyboard skills and interpersonal skills are essential.

Principal Responsibilities

Engagement

• Receive referrals of Nova Veterans (veterans in contact with the Police, in Nova areas, either because they have been arrested or because they are working with the Police as they are at risk of arrest).
• Undertake search for Nova veterans where contact details are missing following referral including use of social media.
• Establish first contact with referred Veterans.
• Support the Nova Team Leaders and Case Managers to engage with veterans.
• Register Nova Veterans on the CRM system.

Support Network Referrals

• Manage referrals for Nova Veterans to organisations in the Support Network, including diary management and reminder calls.

Tracking ans Follow-up

• Contact Nova Veterans who are in the support network following referral.
• Report any issues or problems that the tracking reveals.
• Follow up Nova Veterans at 3 months and 6 months after case closure.
• Provide accurate and responsive telephone, text, social media and email 'helpdesk’ support to Nova Clients and other stakeholders.
• Record all interactions with Clients and other Nova stakeholders.

Ideally applicants should be NVQ 3/4 qualified in Information Advice and Guidance, however, appropriate training will be given.

The successful candidate will be required to work 35 hours per week. Normal working hours will be on a shift pattern between 8.00 am and 8.00 pm Monday to Fridays inclusive. In addition there will be regular Saturday shifts between 8.00 am to 1:30 pm.

The role is offered initially on a one year fixed term contract, but with options to extend and possibly become permanent. A competitive salary package of £17,700 to £18,700 depending on qualifications and experience. Job satisfaction is guaranteed.

To apply, please submit your covering letter and CV. The closing date is 16th May 2021 with interviews scheduled in late May ready to start in June 2021.

Successful candidates will be required to undertake a Ministry of Defence security clearance which requires applicants to have been resident in the UK for over 5 years, an Enhanced DBS disclosure and Non-Police Vetting (NPPV 3).

Location: Home based with the potential to do some face-to-face activity post COVID-19

This role will be working across Central England. Geographical areas include: Lincolnshire, Leicestershire, Bedfordshire & Buckinghamshire, Staffordshire, Walsall and Wolverhampton, Birmingham, Herefordshire & Worcestershire.

The Shaw Trust, in tandem with government and the broader employment support community across the UK, is working hard to make sure we support as many individuals as possible to get and keep a job. We believe that everyone who needs help and support to attain their employment goals should be able to access it as soon as possible and that support should reflect their individual needs.

To help us in this mission we are looking to expand our employability services and looking for Self-Employment Advisors to work on a DWP Work and Health Programme - Job Entry: Targeted Support (WHP/JETS).

As a WHP JETS Self-Employment Advisor, you will be providing advice and support to guide and encourage participants to overcome barriers to start self-employment and achieve realistic job goals. This will be delivered remotely via phone, video conference and other digital channels.

Reporting to a Self-Employment Team Leader, you will be expected to support a caseload of participants, supporting them in self-employment, offering advice and direction to enable participants to access the support they need, and collecting evidence of Self Employment job starts. The role will also involve re-building participant confidence and self-efficacy following a period of unemployment.

You must have an understanding of the local and regional labour market and employment issues within Central England regions of Lincolnshire, Leicestershire, Bedfordshire & Buckinghamshire, Staffordshire, Walsall and Wolverhampton, Birmingham and Herefordshire & Worcestershire and able to maintain an up-to-date working knowledge of the benefit system and entitlements.

Shaw Trust operates on a national level with over 2,000 staff and 1,000 volunteers. We work with the government, local authorities, combined authorities, health service providers, employers, and other stakeholders – including the Education and Skills Funding Agency, Department for Work and Pensions, clinical commissioning groups and NHS Trusts.

You will need to be inclusive and embrace our culture and values, putting those we serve at the heart of everything we do. You will consistently deliver high quality services to support our communities and beneficiaries in a fast paced, target driven environment. Additionally, an understanding of government funded employment programmes such as the Work and Health Programme would be an advantage.

Benefits

• Competitive Salary
• Enhanced Pension Scheme after 6 months
• Life Assurance x 3 of your salary
• Enhanced annual leave

Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.

Shaw Trust is committed to a policy of equality of opportunity and inclusion. We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. Living our values we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived-experience and/or knowledge of disability or social exclusion. If you have accessibility requirements and would like information in a different format, contact our HR Service Centre to make alternative arrangements.

Personal Wellbeing Advisor (Family & Relationships)

Pact is a highly respected independent charity, working across England and Wales to develop and deliver a range of innovative services. We provide practical and emotional support to prisoner’s children and families, to prisoners, and to those who have resettled back into the community. Our work is founded on core values, the first of which is a belief in the innate dignity of every human being, and our work focuses on human relationships, family and community. We are committed to achieving high standards of quality in all that we do.

Position: Personal Wellbeing Advisor (Family & Relationships)
Location: Wolverhampton
Contract type: Permanent
Hours: 37.5 Hours per week
Salary: £21,000 per annum

Closing date for applications: 12th May, 2021
Interview date: W/C 24th May 2021

About the role:

A great opportunity has arisen for an experienced professional to join Pact as we start delivering a new community-based service supporting people with convictions to improve their personal wellbeing and strengthen family relationships.

One-to-one support will be core to the service including building trust and undertaking activities and interventions that meet the needs of each individual. You will also deliver group sessions and workshops to support the development of skills and strategies such as communication, resilience, negotiation and assertiveness skills; confident and responsible parenting behaviours and positive coping strategies. You will be responsible for working towards service delivery targets and providing information to evidence outcomes achieved. Working with other professionals in partnership delivery will also be key.

About you:

As a key member of our values-led charity, you will be motivated to support people to turn their lives around. With a background in supporting people who have multiple and complex needs you will have the skills to engage sensitively with people about an area of their lives that is often the most important, their family. Ideally with experience of family work, you will understand the impact of criminality of family relationships. You will also have excellent interpersonal skills to equip you to build important relationships with partner agencies.

What we offer:

Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle to work scheme and generous holiday entitlement of 30 days per year plus bank holidays. You will have the opportunity to attend training events to further develop yourself as a professional. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team.

Other information:

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 5-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), and a basic Disclosure and Barring Service check.

You may have experience of the following: Casework, Key Working, Family Wellbeing Practitioner, Mental Health Worker, Advice, Guidance, Case Management, Rehabilitation, Family Services, Support Work, Support Worker, Criminal Justice System, Charity, Charities, Third Sector, Not for Profit, Social Work, Advocacy, Mentor, Mentoring, etc.

Ref: 98832

Personal Wellbeing Advisor (Family & Relationships)

Pact is a highly respected independent charity, working across England and Wales to develop and deliver a range of innovative services. We provide practical and emotional support to prisoner’s children and families, to prisoners, and to those who have resettled back into the community. Our work is founded on core values, the first of which is a belief in the innate dignity of every human being, and our work focuses on human relationships, family and community. We are committed to achieving high standards of quality in all that we do.

Position: Personal Wellbeing Advisor (Family & Relationships)
Location: To cover Coventry & Leamington Spa
Contract type: Permanent
Hours: 37.5 Hours per week
Salary: £21,000 per annum

Closing date for applications: 12th May, 2021
Interview date: W/C 24th May 2021

About the role:

A great opportunity has arisen for an experienced professional to join Pact as we start delivering a new community-based service supporting people with convictions to improve their personal wellbeing and strengthen family relationships.

One-to-one support will be core to the service including building trust and undertaking activities and interventions that meet the needs of each individual. You will also deliver group sessions and workshops to support the development of skills and strategies such as communication, resilience, negotiation and assertiveness skills; confident and responsible parenting behaviours and positive coping strategies. You will be responsible for working towards service delivery targets and providing information to evidence outcomes achieved. Working with other professionals in partnership delivery will also be key.

About you:

As a key member of our values-led charity, you will be motivated to support people to turn their lives around. With a background in supporting people who have multiple and complex needs you will have the skills to engage sensitively with people about an area of their lives that is often the most important, their family. Ideally with experience of family work, you will understand the impact of criminality of family relationships. You will also have excellent interpersonal skills to equip you to build important relationships with partner agencies.

What we offer:

Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle to work scheme and generous holiday entitlement of 30 days per year plus bank holidays. You will have the opportunity to attend training events to further develop yourself as a professional. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team.

Other information:

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 5-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), and a basic Disclosure and Barring Service check.

You may have experience of the following: Casework, Key Working, Family Wellbeing Practitioner, Mental Health Worker, Advice, Guidance, Case Management, Rehabilitation, Family Services, Support Work, Support Worker, Criminal Justice System, Charity, Charities, Third Sector, Not for Profit, Social Work, Advocacy, Mentor, Mentoring, etc.

Ref: 98829

Personal Wellbeing Advisor (Family & Relationships)

Pact is a highly respected independent charity, working across England and Wales to develop and deliver a range of innovative services. We provide practical and emotional support to prisoner’s children and families, to prisoners, and to those who have resettled back into the community. Our work is founded on core values, the first of which is a belief in the innate dignity of every human being, and our work focuses on human relationships, family and community. We are committed to achieving high standards of quality in all that we do.

Position: Personal Wellbeing Advisor (Family & Relationships)
Location: Kitts Green, Birmingham
Contract type: Permanent
Hours: 37.5 Hours per week
Salary: £21,000 per annum

Closing date for applications: 12th May, 2021
Interview date: W/C 24th May 2021

About the role:

A great opportunity has arisen for an experienced professional to join Pact as we start delivering a new community-based service supporting people with convictions to improve their personal wellbeing and strengthen family relationships.

One-to-one support will be core to the service including building trust and undertaking activities and interventions that meet the needs of each individual. You will also deliver group sessions and workshops to support the development of skills and strategies such as communication, resilience, negotiation and assertiveness skills; confident and responsible parenting behaviours and positive coping strategies. You will be responsible for working towards service delivery targets and providing information to evidence outcomes achieved. Working with other professionals in partnership delivery will also be key.

About you:

As a key member of our values-led charity, you will be motivated to support people to turn their lives around. With a background in supporting people who have multiple and complex needs you will have the skills to engage sensitively with people about an area of their lives that is often the most important, their family. Ideally with experience of family work, you will understand the impact of criminality of family relationships. You will also have excellent interpersonal skills to equip you to build important relationships with partner agencies.

What we offer:

Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle to work scheme and generous holiday entitlement of 30 days per year plus bank holidays. You will have the opportunity to attend training events to further develop yourself as a professional. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team.

Other information:

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 5-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), and a basic Disclosure and Barring Service check.

You may have experience of the following: Casework, Key Working, Family Wellbeing Practitioner, Mental Health Worker, Advice, Guidance, Case Management, Rehabilitation, Family Services, Support Work, Support Worker, Criminal Justice System, Charity, Charities, Third Sector, Not for Profit, Social Work, Advocacy, Mentor, Mentoring, etc.

Ref: 98832

Personal Wellbeing Advisor (Family & Relationships)

Pact is a highly respected independent charity, working across England and Wales to develop and deliver a range of innovative services. We provide practical and emotional support to prisoner’s children and families, to prisoners, and to those who have resettled back into the community. Our work is founded on core values, the first of which is a belief in the innate dignity of every human being, and our work focuses on human relationships, family and community. We are committed to achieving high standards of quality in all that we do.

Position: Personal Wellbeing Advisor (Family & Relationships)
Location: Sandwell
Contract type: Permanent, Part time
Hours: 30 Hours per week
Salary: £16,800 (FTE £21,000 per annum)

Closing date for applications: 12th May, 2021
Interview date: W/C 24th May 2021

About the role:

A great opportunity has arisen for an experienced professional to join Pact as we start delivering a new community-based service supporting people with convictions to improve their personal wellbeing and strengthen family relationships.

One-to-one support will be core to the service including building trust and undertaking activities and interventions that meet the needs of each individual. You will also deliver group sessions and workshops to support the development of skills and strategies such as communication, resilience, negotiation and assertiveness skills; confident and responsible parenting behaviours and positive coping strategies. You will be responsible for working towards service delivery targets and providing information to evidence outcomes achieved. Working with other professionals in partnership delivery will also be key.

About you:

As a key member of our values-led charity, you will be motivated to support people to turn their lives around. With a background in supporting people who have multiple and complex needs you will have the skills to engage sensitively with people about an area of their lives that is often the most important, their family. Ideally with experience of family work, you will understand the impact of criminality of family relationships. You will also have excellent interpersonal skills to equip you to build important relationships with partner agencies.

What we offer:

Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle to work scheme and generous holiday entitlement of 30 days per year plus bank holidays. You will have the opportunity to attend training events to further develop yourself as a professional. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team.

Other information:

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 5-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), and a basic Disclosure and Barring Service check.

You may have experience of the following: Casework, Key Working, Family Wellbeing Practitioner, Mental Health Worker, Advice, Guidance, Case Management, Rehabilitation, Family Services, Support Work, Support Worker, Criminal Justice System, Charity, Charities, Third Sector, Not for Profit, Social Work, Advocacy, Mentor, Mentoring, etc.

Ref: 98831

The ‘All Roads Lead to Alexander’ is a 3-year program that aims to bring families and young people living with a disability across commonwealth communities in Birmingham to tell their life stories.  Through this programme we will explore the meaning of disability, diversity and inclusion from a community perspective and explore, challenge, share and develop perspectives on disability between and within commonwealth communities in Birmingham.

The post will be split between our Head Office in Staffordshire and field based work in inner-city Birmingham.  Typically, this will involve 4 days a week working in the community in Birmingham and 1 day a week at our Head office in Staffordshire, although this working pattern is subject to slight variation on occasion. 

Main Duties:

Project Management

• Consult, plan, recruit and organise in order to deliver over 120 disability led creative workshops; 52 workshops to explore skills creation and community action and 53 training sessions aimed at building able leadership skills for both disabled and abled community champions.
• Work in close partnership with our artistic delivery partner to co-manage the project deliverables in accordance with the “Spirit of 2012” funding agreement.
• Work with our community partner organisations, local community groups, other external organisations and service users in co-producing and developing the ‘All Roads Lead to Alexander’ programme of engagement, workshops and events.
• Secure appropriate venues and resources to deliver the project and negotiate to be within budget.
• Directing the promotional and marketing activity undertaken by the Caudwell Children Marketing and Communications Team.

Community Engagement

• Act as the central point of contact (the “face of the project”) with all participant families and volunteers, communicating workshops/performance information, resources required and resolving any access issues for participants. 
• Act as the central point of contact for community partner groups across commonwealth demographics within Birmingham.
• Raise awareness, identification and engagement of Caudwell Children and ‘All Roads Lead to Alexander’ through stalls, sessions, talks and community forums and any other events/festivals, in order to generate the appropriate level of beneficiary engagement and participation in the project.
• Gather data through consultation with community groups as defined in the project plan to implement long-term community action and development plans.
• Support young people and their families in exploring their understanding of culture, disability and context within Birmingham, including providing detailed summaries of participants needs in advance of the workshops.
• Work as an effective link with local stakeholders including local community groups, local authority departments and health providers to share insight and enable skills exchange.

Community Team/Volunteer Management

• Support the community partners to recruit appropriately skilled Community Assistants and co-ordinate their activities during workshops and performances.
• Work with the community partners to establish and provide any development and progression opportunities for the Community Assistants.
• Promote volunteering opportunities, working with local faith groups, schools and community organisations in order to generate the appropriate level of volunteer engagement and participation in the project.
• Support the Volunteer Team at Caudwell Children to recruit, on-board and train suitable volunteers for the ‘All Roads Lead to Alexander’ projects where needed.
• Oversee, assign roles, place and supervise volunteers and their involvement in activities in line with the project plan.

Project Specific Delivery

• Manage and run ‘All Roads Lead to Alexander’ events across Birmingham having a visible and active presence online/face to face, including creating/carrying out risk assessments and managing all safeguarding procedures.
• Provide 1-to-1 support throughout various sessions and ensuring that carers are able to manage behavioural or health needs.
• Working with the Community Assistants and the artistic delivery partner to create a framework of session plans to deliver non-music creative elements of the project.
• Reinforcement of a safeguarding awareness culture at every stage of the project plan and within every activity.

Monitoring and Evaluation

• Provide the Leadership Team with current information regarding community engagement activities.
• Ensure that appropriate accurate records are kept and evaluation activities completed in line with the project reporting standards.
• Compile and complete all necessary data, statistics and case studies for quarterly reports from multiple databases in line with the Project Plan.
• Arranging monthly meetings with the management team and attending meetings as and when required.

This Job Description indicates only the main duties and responsibilities of the post and is not intended as an exhaustive list.  The post holder may be asked to carry out other duties from time to time.  The Charity reserves the right to amend this Job Description from time to time, according to business needs. 

Person Specification:

Essential Criteria

• Experience delivering community based engagement with a focus on inclusivity activities to defined outcomes and outputs.
• Experience working with and supporting volunteers.
• Experience of developing relationships with diverse multi-cultural community groups and stakeholders.
• Experience working with young people and families.
• Experience working with service users with multiple complex needs.
• Proven experience working on engagement and co-creation projects.
• Excellent communication skills.
• Excellent planning and organisational skills.
• Excellent IT skills e.g., Microsoft Office.
• Ability to engage people effectively in a one-to-one or group setting.
• Excellent communication, interpersonal, written and communication skills, including working with a variety of audiences.
• Excellent co-ordination and organisational skills, including the ability to prioritise, plan and compete workloads with tight deadlines.
• Able and willing to travel between various sites, mainly in Birmingham and Staffordshire. 

Desirable Criteria

• Knowledge of statutory, third sector and community services available to different communities in inner-city Birmingham.
• Experience of working in multiple inner-city Birmingham communities.
• Understanding of community and cultural challenges, tensions and experiences in commonwealth communities.
• Experience of working in the Charity/Third Sector/ SEND experience would be advantageous.
• Experience of working in CQC/ISO regulated organisations would also be advantageous.
• Some flexibility to meet the needs of the business may be required.
• A general knowledge of Health & Safety regulations would be advantageous.

Please note: the closing date for applications is the 14th May 2021.

• First stage Interviews are scheduled for the 21st May 2021.
• Second stage interviews are scheduled for the 26th May 2021.

Disclosure & Barring Service Checks:

The Charity is committed to safeguarding children and young people and therefore adopts a safer recruitment approach through a robust recruitment and selection process.  All posts within the Charity are subject to DBS checks, in line with the Rehabilitation of Offenders Act (1974).  This role is eligible for an Enhanced with barred lists DBS check.

This is an opportunity to be involved with Cruse Bereavement Care Birmingham at an exciting time; be a key team member who will help and support a committed, enthusiastic, and hard-working team.

An opportunity has arisen to support the Cruse Birmingham Area.  The role involves ensuring the successful management of Cruse Birmingham’s funding contracts and overseeing applications for grant funding from local and national grant making bodies.

The role involves ensuring the successful management of Cruse Birmingham’s funding contracts and overseeing applications for grant funding from local and national grant making bodies.

The role is varied and will include line managing our local helpline team, collating data, producing reports, and representing Cruse at a variety of internal and external meetings. The role is currently predominantly home based but may move to a more blended arrangement with some office hours.

The closing date for this role is Monday 10th May 2021 at 12 noon, with interviews arranged for the 11th and 13th May 2021 via Zoom.

Your application must consist of a CV and covering letter, which outlines your suitability for the role and should be no longer than two pages.  Applications received without a cover letter will not be considered.

Cruse welcomes and encourages applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.

Victim Support is looking for a CYP Peer Support Co-Ordinator to join our National Homicide Service. This is a fixed term post until 31st May 2022

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision, Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

The successful candidate will be joining our National Homicide Service. The successful candidate will be responsible for providing a high-quality, front-line peer support service to bereaved young people following murder or manslaughter.

You will be expected to support the Senior Peer Support Co-Ordinator in managing the CYP Peer Support Service, support, coach and manage Peer Mentors within the Homicide Service and other relevant organisations that can help to progress identified needs, and ensure that young people are central and integral to all processes that concern them.

Applicants should have experience of working with vulnerable young people. They should also be able to work under their own initiative and be able to prioritise work and deal with conflicting demand/needs and interests, whilst keeping victims at the focus of all work undertaken.

You will need to have excellent communication skills, an ability to build and sustain solid working relationships with various partners and most importantly build rapport with young victims and witnesses.

The ability to advocate and support young victims and witnesses through their recovery is a must, as well as managing the multi-faceted challenges you will experience on a day to day basis

Being a CYP Homicide Caseworker is a demanding role, but hugely rewarding. You will be joining a passionate and committed team who support each other to ensure that young victims and witnesses receive an outstanding, and consistently premium service.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as A. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

VS are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Starfish Health and Wellbeing offers a range of services across the Midlands and North East England. We are looking for a Community Link Worker to support our Social Prescribing service during a period of maternity cover. 

Title: Community Link Worker – Social Prescribing – Maternity Cover
Location: Midlands
Hours: 37.5hrs per week
Contract: Temporary Fixed Term – (potentially 12 months if funding available- currently funded to September 2021)
Salary: £22,000 per annum (pro-rata)

Social Prescribing empowers people to take control of their health and wellbeing through referral to a non-medical professional who gives time, focus on “what matters to the individual” and takes an holistic approach, connecting people to community groups and statutory services for practical and emotional support. The successful candidate will support existing and help people to start new community groups by working collaboratively with local partners. Key outcomes are increased activity, community involvement and improved employability.

We are looking for an enthusiastic individual to support this project.

Duties will include:

1. Taking referrals from a wide range of agencies.
2. Relationship building, including working with GP practices within primary care networks, pharmacies, multi-disciplinary teams, hospital discharge teams, allied health professionals, fire service, police, job centres, social care services, housing associations and voluntary, community and social enterprise, other organisations as required.
3. Provide personalised support to individuals, their families and carers to take control of their wellbeing, live independently and improve their health outcomes.
4. Co-produce personalised support plans to improve health and wellbeing.
5. Work together with local partners to collectively ensure that local VCSE organisations and community groups are sustainable and that community assets are nurtured, by making them aware of small grants or micro-commissioning if available, including providing support to set up new community groups and services, where gaps are identified in local provision. 
6. Help people identify the wider issues that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring responsibilities.
7. Data capture.

You will need experience of working with people who have suffered with a mental health problem for at least 2 years, along with a high standard of written communication and excellent interpersonal skills.  Applicants must have a good understanding of the voluntary sector and demonstrate empathy and a non-judgemental approach.

Closing date for completed applications: Closing date 28th May 2021.
Interview date W/C 7th June 2021.

A DBS disclosure will be requested for the successful applicant.

Starfish is an Equal Opportunities Employer and welcomes applications from all sections of the community.

No agencies please.

Location: Home based with the potential to do some face-to-face activity post COVID-19

This role will be working across Central England. Geographical areas include: Lincolnshire, Leicestershire, Bedfordshire & Buckinghamshire, Staffordshire, Walsall and Wolverhampton, Birmingham, Herefordshire & Worcestershire.

The Shaw Trust, in tandem with government and the broader employment support community across the UK, is working hard to make sure we support as many individuals as possible to get and keep a job. We believe that everyone who needs help and support to attain their employment goals should be able to access it as soon as possible and that support should reflect their individual needs.

To help us in this mission we are looking to expand our employability services and looking for an Engagement Team Leader to work on our DWP Work & Health Programme Job Entry – Targeted Support (WHP JETS) Programme.

As an Engagement Team Leader, you will be responsible for managing and supporting our Engagement Advisors (WHP JETS).

The WHP JETS Engagement Team Leader role is integral to the success of our employment programme, ensuring The Engagement Team develop and maintain close working relationships with Shaw Trust Team Leaders and Employment Advisors to expand engagement opportunities for participants.

This role is perfect for an individual with experience of leading and supporting customer focused teams. The role requires a driven individual, motivated to succeed with the ability to achieve day-to-day KPI performance. You will be expected to manage a team of Engagement Advisors with a key target of increasing the number of engaged participants on programme across the CPA. This will be mainly delivered remotely via phone, video conference and other digital channels.

Shaw Trust operates on a national level with over 2,000 staff and 1,000 volunteers. We work with the government, local authorities, combined authorities, health service providers, employers, and other stakeholders – including the Education and Skills Funding Agency, Department for Work and Pensions, clinical commissioning groups and NHS Trusts.

You must have an understanding of the local and regional labour market and employment issues within Central England geographical areas including Lincolnshire, Leicestershire, Bedfordshire & Buckinghamshire, Staffordshire, Walsall and Wolverhampton, Birmingham, Herefordshire and Worcestershire and able to maintain an up-to-date working knowledge of the benefit system and entitlements.

You will need to be inclusive and embrace our culture and values, putting those we serve at the heart of everything we do. You will consistently deliver high quality services to support our communities and beneficiaries.

Benefits

• Competitive Salary
• Enhanced Pension Scheme after 6 months
• Life Assurance x 3 of your salary
• Enhanced annual leave

Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.

Shaw Trust is committed to a policy of equality of opportunity and inclusion. We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. Living our values we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived-experience and/or knowledge of disability or social exclusion. If you have accessibility requirements and would like information in a different format, contact our HR Service Centre to make alternative arrangements.