SUPPORTER SERVICES INBOUND ADVISORS

Salary: Circa £19,200 per annum + benefits

Positions Available: 5

Contract length: Fixed term until October 2021

Location: Sterling House, Oxford / home-based

Application Deadline: Sunday 24th January 2021, 23:55

Are you a self-motivated and sharp minded individual with strong customer service experience that can help us beat cancer?

Why we need you

We have an exciting opportunity for 5 passionate individuals to join us as Supporter Services Inbound Advisors. We need you to provide excellent customer service to our supporters on the phone, via email and letters and, in the process, recognise opportunities to support income generation.

What will I be doing?

Make an impact every day by…

• Communicating with supporters and providing personalised and tailored responses to all enquiries and complaints

• Listening to the needs of each supporter, and considering and understanding their personal experiences and motivations

• Resolving supporter enquiries at the first point of contact where possible

• Using interactions to cross promote CRUK's range of engagement opportunities and services

• Being an information specialist and maintaining a broad knowledge of CRUK's campaigns

• Maximising supporter contribution to CRUK through the promotion of Gift Aid.

In this role, you'll act as an ambassador for Cancer Research UK to engender loyalty and trust from our supporters. Every interaction with our supporters is a unique opportunity and chance to further strengthen the relationship, which is where you can really make a difference.

To view a full job description please click here:

What skills are you looking for?

You'll be able to bring to the role…

• Passion for delivering excellent customer service

• Experience of working in a service related environment, including communicating with customers

• Experience of conversing confidently over the phone

• Experience of writing letters and emails with a high standard of grammar

• Strong interpersonal skills

• Excellent attention to detail and accuracy.

What will I gain?

Without you we wouldn't be able to achieve our aim of seeing 3 in 4 people survive cancer by 2034. So we want to reward you in as many ways as possible. Our benefits package includes discounts on anything from travel to technology, generous holiday allowance, gym membership, childcare vouchers and much more. You'll also be able to access a wide range of learning and development opportunities. And ultimately you'll know that you'll be changing lives through your work.

If you're as ambitious as we are, join our collective force and enjoy an excellent career, as we save lives and add years.

This is an exciting time for Citizens Advice services in Buckinghamshire. The charities Citizens Advice Aylesbury Vale, Citizens Advice Chiltern and Citizens Advice High Wycombe District are merging to become Citizens Advice Bucks. Like the constituent organisations that will form it have done for many years, this new charity will provide independent and impartial advice on debt, benefits, housing, employment and family issues that will help people get their lives back on track, as well as using on the ground knowledge to improve local and national social policy.

While the merger was planned long before the COVID 19 crisis, this newly formed, larger organisation will be better placed to meet the increasing demand for our services. It also matches the geography of one of our primary funders, the newly formed unity authority, Buckinghamshire Council, which will allow us to build strong working relationships at county level.

Each of the constituent charities have considerable areas of strength, providing services that respond to the need in their local communities. Citizens Advice Bucks must maintain these strengths and the local focus of services, whilst also ensuring the same high quality, availability and consistency of services across the county, and developing a strong, shared internal culture across the new charity.

We believe that in these times more people than ever will need money advice – and we need someone to help us grow this service; to meet the exacting requirements of contracts that we have in this area; and to support and develop our staff and volunteers as we change to meet the demands placed on us. 

We are looking for a Money Advice Manager to join the team

Key details

Organisation: Citizens Advice Bucks

Job Title: Money Advice Manager

Salary : £35 000 per annum

Length of contract and hours: 12 months FTC, Full time

Location: Buckinghamshire

Key responsibilities  

• You will be the manager of the new Bucks Money Advice Service (BMAS), including debt advice and financial capability services, ensuring services are managed, monitored, evaluated, and developed effectively and efficiently.
• You will ensure BMAS delivers a high-quality money advice service throughout Buckinghamshire
• You will work alongside the Chair of the Financial Insecurity Partnership, leading the Citizens Advice Bucks  research, campaigns and advocacy work related to financial insecurity and debt issues, making the case for policy, practice and systemic change to policy makers and creditors.
• You will also be responsible for maintaining good relationships with funders of money advice and financial capability services, ensuring reports are delivered, and for assisting with the development of new income streams for these services, in close liaison with the Head of Development & Communications.

The successful candidate will have

• Proven ability to manage effective services, preferably in the money advice sector.
• Proven ability to plan, manage and report on projects and budgets (including to funders) and contribute to decisions on the allocation of resources.
• Proven ability to develop and sustain effective partnerships.
•  An understanding of quality standards preferably within the money advice sector, and the ability to ensure that these standards are met.
•  Excellent understanding of debt and financial insecurity issues and effective interventions to alleviate them.
• Proven ability to communicate effectively verbally and in writing and use IT systems for the provision of advice, research and campaign services.
•  Proven ability to manage people including the ability to recruit, develop and motivate staff and volunteers.
• Proven ability to monitor and maintain casework systems and procedures, service delivery against agreed targets and analyse and interpret complex information produce and present reports verbally and in writing.

We encourage applicants who are from underrepresented groups with protected characteristics, as we value having a diverse pool of applicants to find the best candidate.

Closing date for applications: 9:00 am, Monday 25th January 2021

Auditory Verbal UK (AVUK) is looking for an experienced family support manager who wants to play a key role in an ambitious and growing organisation that is supporting deaf children to get an equal start at school. AVUK is a small, award-winning national charity that is transforming the lives of deaf children across the UK.  Over the next few years, the charity plans to: double the number of pre-school children and families supported by its innovative early intervention programme; significantly increase the number of Auditory Verbal Therapists in the UK; further its profile and influence; and grow and diversify its voluntary income streams so that deaf children have the same opportunities in life as their hearing peers.

The post holder will join a highly-committed and passionate team of 24 staff, and will work closely with the Clinical and Operations teams to provide the best outcomes for families. The job will include a mix of home working and in-centre working in our Bicester and Bermondsey centres, with one centre being the base. 

The Family Support Manager will be one of the primary points of contact for families on the AVUK programme and will provide advocacy, practical support and information services to parents and other carers of children with hearing loss on the programme at AVUK.  They will offer emotional support for families and will be able to signpost effectively to other agencies for families in greater need, managing relationships with external providers of support services to families, such as Local Education Authorities, external counsellors and occupational therapists. They will be responsible for organising parent workshops, developing the Family Ambassador programme and making arrangements for annual/biannual consultation sessions for parents, attending these sessions where appropriate, providing practical support in preparation for these sessions and taking forward matters arising.  They will work closely with the Operations team to provide administrative support to the Clinical team in connection with therapy services.

For further information, please see the attached job pack. 

Divisional Resourcing Coordinator

Find your place with us and help change lives.

We are one of the largest learning disability charities in the UK, supporting over 2,500 people through our friendly, supportive, creative and diverse teams.

This is an exciting opportunity to work in a team that welcomes creative ideas based on sound judgement and experience and allows for growth and efficiency, supporting operational colleagues and hiring managers in creating an excellent candidate to employee journey.

As a Divisional Resourcing Coordinator you will be field based across 6 regions, responsible for coaching and guiding hiring managers in recruitment and selection activities. Working to KPIs, you will provide support and advice to operational colleagues involved in recruitment, ensuring consistency in processes to reflect best practice and Hft values.

Salary: £28,515 per annum plus car allowance

Hours: Full time, Contract - Fixed term - 6 months with the view to start ASAP

Location: South East: Kent North, Kent South, Sussex, Surrey, North & South Oxfordshire

What we Offer

Access to the Hft Plus benefits package, which includes a great number of discounts and rewards across shops, restaurants, gym membership and days out; but also an Employee Assistance Programme, with telephone and face-to-face support options. Access to award winning training and development – Hft is one of only four charities to have achieved the Skills for Care ‘Centre of Excellence’ provider status. Annual staff award scheme – The Fusion Awards, and peer recognition through our GEM awards programme. 20 days holiday (plus 8 bank holidays) increasing to 25 days after a year of employment (pro rata for part time staff). A contributory pension scheme & life assurance.

To be successful you will need to have significant experience within a similar capacity, including providing professional advice and support to recruiting managers. Demonstrable experience of managing and delivering recruitment and selection campaigns to a positive outcome is essential, as are excellent IT skills with experience of MS Office and the ability to gather, analyse and interpret data and draft basic reports. Up to date knowledge of relevant employment law is required. You must also be able to travel across your division which may include overnight stays.

Closing date: Saturday 30th January 2021

STRICTLY NO AGENCIES PLEASE.

You may have experience of the following: Resourcing Coordinator, Recruitment Coordinator, Recruitment Advisor, Recruitment Assistant, Recruitment Executive, Resourcing Advisor, Resourcing Assistant, Resourcing Executive, Recruiter, In House Recruiter, Internal Recruiter, Recruitment Consultant, Recon, HR Assistant, HR Advisor, Charity, Third Sector, NFP, etc.

Ref: 96405

We have an exciting opportunity for someone with excellent communication skills to join the staff of a social enterprise on an NHS-funded advice project now in its sixth year. The core function of this role is to be the public-facing first point of contact for callers to the advice service, offering tier one information and supporting the tier two specialist advice team. With big plans for the future, we want you to be part of a strong team committed to delivering excellence and achieving success in line with our commercial and social objectives.

You will be an excellent communicator with good interpersonal skills and experience of working in a client-facing information, advice or administration role. A proven ability to provide clear and coherent information via the telephone in a way that is accessible to a broad client base is essential.

The successful candidate will be able to establish a good rapport with clients and stakeholders in a professional and caring manner, upholding brand values.

In return, you can look forward to working with a small but highly-skilled and dynamic team, and having influence over the future strategic direction of the company. We also offer a competitive salary with performance-related bonus and an excellent benefits package. The nature of this role demands complete confidentiality and flexibility with regard to the needs of the business and its clients. This is a salaried role and some unsocial hours may be expected.

Hours: 20-25 hours p/w (flexible)

Salary: £11.00 per hour plus performance-related bonus and excellent benefits package

Contract Type: Permanent

Location: Negotiable depending on location - either office based or home based with periodic travel to Head Office in Oxfordshire

Background Information

NHS Continuing Healthcare is the name given to a package of health care that some people need to receive as a result of a disability, accident or illness. Individuals who are assessed as eligible for NHS Continuing Healthcare will have the full cost of their care and accommodation funded by the NHS.

Beacon operates an ethical business model which places the client at the heart of the process and aims to achieve the best possible outcome for our clients through robust and non-confrontational engagement with CCGs. Our team of advisers and caseworkers have established a strong reputation for their thorough understanding of the eligibility criteria and key principles, combining excellent client engagement with high-quality case representation. In seven years we have supported over 30,000 people and achieved a consistently high quality score from our clients.

The Project

For the past six years Beacon has been commissioned by NHS England to deliver the first national specialist NHS Continuing Healthcare information and advice service. The service delivers in two specific areas:

• Remote verbal or written advice surgeries: time-limited specialist advice delivered via telephone, Teams and email
• Literature in the form of comprehensive information guides provided via post and across digital access points

The service is open to anybody in England at any stage of the continuing healthcare journey or in the long-term care system. Clients and service-users will be entitled to receive a copy of Beacon’s literature in the format they find most accessible, and up to ninety minutes of remote (verbal or written) advice.

Remote verbal information and advice will be provided on any area within the scope of the National Framework for NHS Continuing Healthcare and NHS Funded Nursing Care (2007, 2009, 2012 and 2018 editions), and related guidance, and on the topics covered by the Navigational Toolkit.

The role of the Information Officer will be to deliver accurate tier one information to clients which helps them to understand what NHS continuing healthcare is, how to apply for it and what to do if they want to challenge the outcome of their assessment. You will also be expected to schedule tier two advice sessions with our specialist advice team for individuals who require an-depth consultation.

Please note that whilst prior knowledge of the NHS continuing healthcare criteria and assessment procedures is desirable, it is not necessary to have this knowledge and full training will be provided. We are looking for candidates with the right skills and personal attributes as listed in the Person Specification.

Our Values

At Beacon, we employ people who want to do things differently to other organisations working in this field. Five values sum up our culture and how we treat our clients and our staff:

1. Ethical

Commitment to our clients

We operate with honesty and integrity. We are transparent about our funding set-up and our fees, which we keep as low as we sensibly can. We never ‘hard sell’ our services, we keep you informed at every step, and we always give our honest opinion of your chances of success. As a social enterprise, we donate any profits to charity.

Commitment to our team

We operate with honesty and integrity, and always work hard to get the best results for our clients and the business. We work to high standards, and trust our people to respectfully speak out if we fall short.

1. Expert

Commitment to our clients

We pride ourselves on being recognised as leading independent experts in NHS Continuing Healthcare (CHC). We apply our knowledge and experience to help every case and caller. We also strive to improve CHC for everyone, by training health and social care professionals.

Commitment to our team

We are the leading experts in our field. We encourage and value innovation and evolution in what we do, and how we do it. We are united in developing the business and its services.

1. Personal

Commitment to our clients

By listening carefully to you and the people who really know about your care needs, we can provide excellent advice and powerful advocacy tailored to your unique situation.

Commitment to our team

We get results by getting to know our clients. We do the same with our people, offering flexible working options to suit your circumstances, and taking time out to have fun as a team.

1. Compassionate

Commitment to our clients

We are mindful of the immense stress that our callers and clients can be under, at what is often a really tough time. We do our best to lift some of that burden by providing a quality service that you can trust, and by being compassionate and courteous at all times.

Commitment to our team

The nature of the work can be stressful and emotionally draining. We take care and time to look out for each other, and encourage healthy work habits.

1. Rewarding

Commitment to our team

We take the time to celebrate success and are inspired by one another’s achievements. We provide a generous and varied suite of benefits that can be enjoyed by our people and their families. 

Oxfordshire Youth and Response have a bold new vision for the Young People’s Supported Accommodation in Oxfordshire, a brand new service model combining the power of youth work with safe and quality homes; where young people, aged between 18 and 24, are supported to develop healthy and positive bonds with their housemates and communities.

The Senior Young People’s Supported Accommodation (YPSA) Manager will oversee the Safeguarding of young people in the YPSA service and will work closely with the Head of YPSA to ensure a safe, high quality service is delivered.
They will be a Designated Safeguarding Lead (DSL) for Oxfordshire Youth and will be the escalation point for any issues.
They will provide an exceptional standard of coaching to colleagues, to ensure the needs of the young people without our service are met both within their homes and within their community setting.
We have ambitious targets for young people’s outcomes and the Senior YPSA Manager will be driven to help achieve our vision that young people in the YPSA grow to see themselves, and be seen as, future change makers.

“This organisation is committed to safeguarding and promoting the welfare of children, young people and adults with care and support needs and expects all staff and volunteers to share this commitment”

We are looking for people who care, have patience and life experience and like working with young people. Due to increasing demands for our service, we have several Talkback learning assistant vacancies to deliver a range of services to our members with learning disability and/or autism. Within the Equip team, you will be working part of your time in local Further Education colleges supporting young people,( 16-25 years old) one to one, towards their education goals. We also do community based projects including gardening and allotment groups (some of which are based in National Trust properties), social and life skills training, a men’s independence group, travel training, a drama group which puts on regular shows, a recycling and tools workshop, a creative media group and a group working with animals.

We are currently recruiting for:

Project Workers – Learning Assistants - £18000- £19200 p.a. or pro rata

Both full and part time roles available (a minimum of 3 days a week)

Full year and term time roles available

No shift work or evening/weekend work

You will work at our High Wycombe and Aylesbury buildings, plus in local colleges and out in the community. You will work alongside people with a learning disability or autism to meet their individual needs also support young people with their families to achieve positive outcomes.

To succeed you will be able to work both as part of a team and independently and have a 'can do' attitude. You will need to have good communication skills and an understanding of how to build confidence in a young person. We can teach you all you need to know; you just need to have the passion and care.

You will have the opportunity to help someone develop and grow as a person whilst making a difference that will live with you forever. And, as one of our team said ‘Working with people with a learning disability or autism is the most rewarding and fulfilling role’

This post is exempt from the Rehabilitation of Offenders Act 1974 and a comprehensive screening process will be undertaken on successful applicants including a Disclosure & Barring Service check (DBS) including checks with past employers (Applicant Declaration must be completed and returned with application).

Closing date: 31st December 2020

The Progression Coach is one of the most important roles within this new service in Oxfordshire. Progression coaches will passionately believe in the potential of all young people to achieve their goals, it is the job of the Progression Coach to build meaningful relationships with the young people and provide a reassuring, consistent and supportive presence, to mentor and inspire the young people to be the best they can be. Progression Coaches will be confident at de-escalating crisis and will work with a solutions-focused mindset to helping the young people address any challenges they may face.

Available posts are mostly within Oxford city, but we also encourage applications from across Oxfordshire. 

Both full time and party time applications are welcomed.

Full time: 37 hours per week, alternating each week from 08.30 am to 4.30 pm or 11 am to 7 pm Mondays to Fridays (may require working on bank holidays and also some evening, weekend and emergency on call work on a rotational basis)
Part time: Various options available, minimum 15 hours per week. Please state your desired working hours upon application.