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Citizens Advice New Forest, Remote
£25,300 - £26,450 per year DOE
Posted 2 weeks ago
Closing in 2 days
Citizens Advice Salford, Salford (Hybrid)
£25,955 to £27,000
You will be an experienced generalist adviser who enjoys hybrid working within an experienced and supportive team.
Posted 1 week ago
Turn2us, Hammersmith (Hybrid)
This role will sit within the wider P&P Team, which will provide opportunities to gain experience working on multiple income lines
Posted 4 days ago
Page 1 of 1
Citizens Advice New Forest
£25,300 - £26,450 per year DOE
Contract (Fixed Term Contract )
Job description

Join Our Team as a Debt Advisor (East Hampshire & North Hampshire)

Are you passionate about making a positive impact in your community? Do you thrive on providing practical solutions to help individuals manage their finances? If so, we have an exciting opportunity for you!

About Us:
Citizens Advice New Forest is proud to be recruiting for a project focusing on Debt Advice, funded by the National Lottery. As a Debt Advisor with us, you'll be at the forefront of this initiative, working closely with our team to deliver high-quality debt advice to those who need it most.

Why Join Us?
Comprehensive Training: We provide full training to equip you with the skills and knowledge needed to excel in this role. We require a good degree of numeracy and some experience providing advisory services to vulnerable groups, but full specialist Debt Advice training is available for the right candidate. 

Meaningful Work: Our organisation has a solid reputation for making a real and lasting difference in the lives of the people we serve. By joining us, you'll have the opportunity to contribute to improving both financial situations and mental health outcomes for vulnerable individuals.

Person-Centred Approach: Our Debt Advisors work directly within the community, building meaningful relationships with clients and providing tailored support to meet their needs.

Advocacy and Accessibility: At Citizens Advice New Forest, we're dedicated to providing a voice for change and ensuring our services are accessible to all who need them. You'll be part of a team committed to upholding our core values while delivering impactful solutions.

Key Responsibilities:

  • Provide practical, high-quality Debt Advice to clients, helping them gain control of their finances.
  • Work collaboratively with clients to develop personalised action plans and provide ongoing support as needed.
  • Advocate for clients' needs and ensure they have access to relevant resources and support services.
  • Maintain accurate records of client interactions and progress towards financial goals.

Our ideal candidate possess:

  • Excellent communication skills, with the ability to empathise and build rapport with clients from diverse backgrounds.
  • Strong organisational skills, the ability to work autonomously with great attention to detail.
  • A commitment to upholding professional ethics and confidentiality standards.
  • Ability to work effectively, both independently and as part of a team.
  • Previous experience in providing advice to a caseload of clients, debt advice or financial counselling is desirable but not essential.

This role would suit an individual with a basic knowledge of Debt Advisory or someone looking to level up and undertake a period of training. The successful candidate would be expected to work a hybrid model of delivery, providing advice via multiplechannels such as face-to-face, telephone and email.

Join Us Today!

If you're ready to make a difference and embark on a rewarding career as a Debt Advisor, we want to hear from you! Apply now to join our team and be part of an organisation dedicated to serving the needs of our community.

Citizens Advice New Forest is an equal-opportunity employer committed to diversity and inclusion in the workplace.

Citizens Advice New Forest is committed to safeguarding, applicants must be willing to undergo appropriate screening, including employment references and DBS check.

Applicants will be considered on a rolling basis. 

Location: East/North Hampshire
Contract: Fixed Term Contract, Full time
Salary: £25,350 to £26,450 DOE

Closing date:  16-03-2024

REF-211 929

Application resources
Posted on: 16 February 2024
Closing date: 16 March 2024 at 23:59
Job ref: REF-211 929
Tags: Advice, Information