Advisor caseworker jobs

We are seeking an experienced, enthusiastic and motivated Independent Domestic Violence Advisor to take on the role of Disabilities Specialist in our inclusive pan London IDVA team. This post involves face to face and virtual support in a hybrid model of home and office working, working 37.5 hours a week, until 31^st March 2025.

Do you want to join a committed and inspiring team? Do you want to help make a real difference every day?

Do you want to contribute to change & improve the quality of lives of survivors of domestic abuse with disabilities?

Do you have resilience & adaptability? Can you work effectively with a focus on safety and customer service and care?

If yes, then we'd love to hear from you.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
• Pension with 5% employer contribution
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

As a Disabilities Specialist Independent Domestic Violence Advisor (IDDVA) you will:

• Provide a proactive, high quality and trauma-informed support service to survivors of domestic violence and abuse, in a disability context.
• Providing risk assessment, safety planning, advocacy and prevention & recovery work.
• Work in a multi-disciplinary way with colleagues in health and social care services to create effective referral pathways and advise on best practice to effectively manage risk and provide support to survivors with disabilities.
• Manage a caseload across various degrees of complexity and need, including survivors assessed at high risk of harm.
• Use a person-centred, survivor-focused approach, being mindful of the effects of trauma and additional barriers to access that survivors with disabilities may experience.

You will need:

• Knowledge and understanding of the social model of disability and impact of abuse for Deaf and Disabled people
• Have a good understanding of domestic abuse including the impact of domestic abuse on victims and their children.
• Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children
• Understand Safeguarding issues, and the legal responsibilities surrounding these issues.
• Direct service delivery to victims of domestic abuse or other vulnerable people.
• Have excellent communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice.
• Have a strong crisis management skills and the ability to deal with stressful and difficult situations.
• Demonstrable or lived experience of disability is desirable

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date

We are seeking to recruit a Independent Domestic Violence Advisor - Specialist Lead Male Victims to join our inclusive pan London IDVA team. This post involves travel across London, and a hybrid model of home and office working, (offices in either our South London (SW11 2PH) or East London (IG11 8HG)), covering the whole of London, working 37.5 hours a week.

Do you want to join a committed and inspiring team? Do you want to help make a real difference every day?

Do you want to contribute to change & improve the quality of lives of survivors of domestic abuse?

Do you have resilience & adaptability? Can you work effectively with a focus on safety and customer service and care?

If yes, then we'd love to hear from you.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
• Pension with 5% employer contribution
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role will be part of our IDVA team in the London Victim and Witness Service, and will join our specialist male victims of DA team.

As an Male Independent Domestic Violence Advisor you will:

• Implement effective ways of working with male victims and those supporting them to increase safety and reduce harm.
• Provide a high-quality, front-line service to male victims of domestic abuse, delivering a premium service prioritised according to risk, primarily focusing on victim/survivors aged 16+
• Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse.
• Specialise and be leading practitioner for Male victims of domestic abuse; providing advice, guidance and single point of contact for a male victims

You will need:

• Have a knowledge of help-seeking barriers and support needs of male victims of domestic abuse (in heterosexual or same-sex relationships).
• Have a good understanding of domestic abuse including the impact of domestic abuse on victims and their children.
• Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children
• Understand Safeguarding issues, and the legal responsibilities surrounding these issues.
• Direct service delivery to victims of domestic abuse or other vulnerable people.
• Have excellent communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice.
• Have a strong crisis management skills and the ability to deal with stressful and difficult situations.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

​A position has become available within the RFEA Support Centre as a member of the TechVets Veterans Support Team based in Birmingham. We are looking for a Veterans Support Advisor is to deliver the RFEA Support Centre function. As a Veterans Support Advisor you will be hard working, meticulous to detail and conscientious.  

The ideal candidate will be a self-starter with a strong customer focus, excellent telephone manner and be capable of working within a large team and on their own initiative. Excellent communication skills, IT literacy, keyboard skills and interpersonal skills are essential.

Principal Responsibilities

• Support the Communications Manager to generate and post social media content.
   
• Communicate with clients on all channels including: social media groups, webchat, e-mail and telephone. Link to Salesforce and Adapt CRM’s as required.
   
• Make first contact with clients registering with RFEA and TechVets 
   
• Provide Advice and Guidance on registration.
   
• Support Veterans to obtain Proof of Service using Veterans UK Check Service.
   
• Support the TechVets EM3 Programme delivery to ensure relevant members are engaged at the first opportunity.

On-Going Support & Tracking

• Provide Advice and Guidance on the use of all available online tools.
   
• Capture the employment outcomes of all clients and for TechVets members gaining careers through TechVets support
   
• Record all interactions with clients accurately on Adapt and Salesforce where appropriate.

Ideally you will  be NVQ 3/4 qualified in Information Advice and Guidance (training will be provided if you don't). You will also ideally have an understanding of marketing and promotion and an interest in the employment market, Information Technology, and recruitment.

The position is Full Time and you will be required to work 35 hours per week. Normal working hours will be on a shift pattern between 8.00 a.m. and 8.00 p.m. Monday to Fridays inclusive. In addition there will be occasional Saturday work between 8.30 a.m. to 2.00 p.m. Currently we are operating the support centre in a blended arrangement offering both home and office working.

This is a  permanent position and a generous annual leave allowance of 25 days (plus bank holidays) per year. A competitive salary package of £20,100. Job satisfaction is guaranteed.

To apply, please submit your covering letter and CV. Closing date is 9th September 2022. Interviews will take place soon after

Successful candidates will be required to undertake a Ministry of Defence security clearance which requires applicants to have been resident in the UK for over 5 years.

The Refugee and Migrant Forum of Essex and London is an OISC level 3 registered charity, which provides advice to help people access justice. We are expanding our legal advice provision and looking for new advisers to join our legal team. The role gives an opportunity to assist some of the most vulnerable people in our society. The focus of the role is on supporting people who are sleeping rough to regularise their immigration status. This will include applications relating to the EUSS, and human rights applications with particular focus on long residence applications. Any application that would be eligible for legal aid such as Asylum would be supported to access that legal aid, through a dedicated project partner or by external referral after a merit’s assessment.

OISC Level 2/3 or Solicitor with IAAS accreditation

We are looking for several full time advisors but we are willing to employ on a part time basis for the right candidate

We will only consider applications with relevant legal experience. Qualifications needed are OISC level 2/3 or Solicitor with IAAS accreditation.

We particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, and those who are migrants or refugees, and who have lived experience of the impact of UK immigration policy and/or of rough sleeping.

Salary and Benefits: £33,001 for OISC level 3/IAAS Level 2 Solicitors, £30,837 for OISC level 2 qualified candidates.

Contract Duration: Permanent

Pension scheme – Employer contribution 6%

Holiday entitlement: 28 days annual leave, childcare vouchers and cycle to work scheme available

Location: Hybrid working between working from home and Ramfel’s offices in Stratford / Ilford. We currently ask that staff spend at least 40% of their time in the office which will include occasional outreach sessions as required.

Hours of work and leave

The position is FULL TIME (37.5 hours we may be able to accept part time working hours for the right candidate. It is inevitable that in the nature of Ramfel's work the Immigration Advisor will occasionally exceed this. When more hours are worked, time may be taken off in lieu by arrangement with other members of the Team and with the appropriate member of management. Holiday entitlement is 28 days per annum plus bank holidays for full-time roles.​

Deadline for application

Deadline for application is Wednesday 10th August at midnight. Recruitment will take place 17th -19th August 2022.

Interview consist of an interview, followed by a written exercise (45 min).

We will only be shortlisting candidates who have submitted a CV and a cover letter explaining why they are applying for the role.

See attachment for full job description and person specification.

Victim Support are looking for an Independent Sexual Violence Advisor (ISVA) to join our Cumbria team. The role will be based in our Cockermouth office with regular travel across West Cumbria.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
• Pension with 5% employer contribution
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based based in Cockermouth, West Cumbria (requirements to travel to meet clients & across team areas if required, with a combination of home and office working).

The main purpose of an Independent Sexual Violence Advisor (ISVA) is to provide high quality pro-active service to victims of sexual violence and abuse (including children and young people), and deliver a service to those at highest risk and need. You will work within a multi-agency framework consisting of the Bridgeway SARC and other local partnership responses to sexual violence. You will work with survivors and other agencies to monitor the care pathway. This involves risk assessment, helping clients access their rights, along with any other services they require.

You will need: -

More than anything the right attitude and a willingness to learn are key to becoming an ISVA. Experience of working with victims of sexual violence and other service providers and agencies in a statutory, voluntary, social or community setting would be an advantage although we would be keen to hear from you if you can demonstrate how your skills and experience can be applied to this role.

You must have extensive experience of planning and delivering caseloads, with strong crisis management skills and an understanding of the needs of victims experiencing sexual violence. An approved and accredited ISVA qualification is preferable for this post although candidates with the right approach and a willingness work towards ISVA accreditation will also be considered.

To be successful in this role you should have good IT skills, knowledge of criminal justice issues and an understanding of the effects a court appearance can have on victims and witnesses of crime are also essential.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date

Salary: £27,132 pa for experienced adviser;

£23,000 for trainee (review after 6-months)

35 hours per week, 25 days A/L + contributory pension scheme.

Birmingham Settlement has an opportunity to join our Money Advice Team, either as an experienced Debt & Welfare Benefits Adviser or a Debt & Welfare Benefits Trainee Adviser, focusing on criminal justice work and supporting victims of domestic abuse.

As an experienced Debt & Welfare Benefits Adviser you will already have a background in providing effective, high-quality debt and welfare benefits advice to a wide range of clients in differing circumstance. As a Trainee you will have a basic knowledge and understanding of the issues affecting people experiencing debt and benefit problems along with some experience in an advice service or customer facing setting along with the ability and willingness to undertake training and development.

Based at our Aston Centre with outreach work in other areas of the city and surrounding areas, you will be adaptable with excellent communication skills, flexibility, and the ability to manage your own workload.

You will be joining a long established and professional Money Advice Team providing specialist advice with a holistic approach that covers all areas of debt and welfare benefit along with training to build and continually improve money management and financial capability.

This is a great opportunity to join a progressive charity making a real difference to people’s lives.

Closing date for applications: Thursday 8th September 2022

Interviews: Thursday 15th September 2022

Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303

RFEA is looking for a highly motivated Employment Advisor to join its Career Transition Partnership (CTP) Future Horizons team in Pirbright. The principal role will be to provide high quality vocational advice and guidance to people leaving the UK Armed Forces to ensure they find appropriate and sustainable employment.

Person Specification

The successful applicant will have an impressive track record of delivering high quality employment support and guiding and advising people from all age groups. They will have a strong customer focus and be capable of working independently to targets and deadlines. Strong communication and organising skills, knowledge of the local employment market, training and adult education opportunities are essential. This is a customer facing role requiring strong IT skills. NVQ Level 4 in Information, Advice & Guidance is highly desirable.

Principal Responsibilities

To interview Early Service Leavers (ESL) referred to CTP Future Horizons, assessing any immediate risks, providing information about the benefits of the programme and encouraging clients to opt in.

To conduct an initial needs assessment (either face to face or remote) on each individual referred.

Identify, engage, broker and liaise with the relevant support agencies within the CTP Future Horizons Consortium when immediate risks are identified.

Register all CTP Future Horizons referrals.

Agree a personal communications plan and preferred methodology for future contact with the referred individual, (text, e-mail, social networking, etc).

Develop and maintain strong relationships with key military staff at the relevant Training Establishment.

Ensure all CTP Future Horizons consent forms are signed and understood by participants.

Liaise with the Central Support Team (CST) staff on a regular basis regarding ESL and referred "At Risk" SL information, tracking and process.

Work with CTP Employment staff to effectively deliver, further develop and market CTP Future Horizons within and outside the CTP construct.

Hold a caseload of referred ESLs, ESP and FSP "At Risk" clients who have settled in the relevant regional area.

In accordance with the CTP Future Horizons CCMP, provide careers, training and employment advice to individuals - to include information on:

• Personal development opportunities and preferred employment outcomes.
• Local training opportunities.
• Local/regional job prospects.

Work remotely with ESLs and referred "At Risk" SLs to agree individual resettlement and career plans including:

Advice on career choices (including use of MyPlan tool and Plotr).

Guidance in the development of a CV and preparation for interviews (using MyPlan).

Advice on job searching (including use of RightJob).

Job-matching with vacancies identified by the CTP’s RightJob and CST Client Advisors.

Continued needs assessment if required to identify vulnerability.

Ensure any employment, training and vocational opportunities sourced are fed into the affiliated regional Employer Relationship Manager (ERM) to ensure a joined up, seamless CTP employer engagement approach.

As required, provide in work support to ensure individual employment outcomes are sustainable.

Work with the CTP Future Horizons Consortium and affiliated partners (inc local housing, welfare, and Veterans Welfare Service) to put in place referral routes and support plans for individuals with complex multi-faceted challenges.

This is a Full Time position (35 Hours Per Week) paying £27,500 per annum. 

To apply, please submit a Covering Letter and CV. Closing date for this position is 9th September 2022, interviews are likely to take place during shortly after.

Successful candidates will be required to undertake Enhanced Disclosure Barring Service checks and a Ministry of Defence security clearance, which requires applicants to have been resident in the UK for the last 5 years.

We are currently recruiting for an 1x IDVA (5 days a week) and an 1x WISER Specialist Advocate (3 days a week). 

The post-holder will be responsible for providing frontline services to women and those from Middle Eastern who are experiencing domestic violence, are at risk of honour killings and forced marriages female genital mutilation/other forms of gender abuse. This will entail provision of practical and emotional support to ensure that they and their children are able to access services to remain safe. The post-holder will offer information, advice, advocacy, casework, outreach and networking, and will liaise with all appropriate services to make sure that these women’s needs are appropriately met.

About The Advocacy Project

We help people who are marginalised or vulnerable because of their circumstances make their own choices about their lives. We support them to speak up and help improve important services we all need. We want to make sure people across all age and care groups – including learning disability and mental health – can:

 voice their concerns 

 understand their rights

 make effective choices about what happens in their lives

We do this through advocacy services which support people individually, and user involvement projects that help organisations improve the services they offer.

About Personal Health Budgets

Personal health budgets (PHBs) are a way of personalising care, based around what matters to people and their individual strengths and needs. It is an amount of money for a person to purchase an item, activity or package of care agreed between them and their health team. They give people more choice, control and flexibility over their healthcare, allowing them to develop a package of care tailored to what will help them to be well and stay well. The PHB team support with planning a PHB and process requests so people can access the items or activities that will help them. We are developing our services across adult and children & young people services. Watch our video to find out more.

About the role

This role will deliver the personal health budget (PHB) service in East London, working with the PHB team to provide a high quality, person focused PHB service. The post-holder will be responsible for supporting clinicians to have personalised conversations with those they are working with and plan PHBs around what will help them to be well and stay well. You will respond to PHB queries and manage a case load of PHB referrals, ensuring that they are processed efficiently. Your day-to-day work will be primarily desk based, liaising with mainly clinicians and sometimes budget holders to support the PHB process. You will support training and awareness delivery to teams and work with the team in developing increasing involvement with PHB holders.

The NHS long-term plan intends for personalised care to be ‘business as usual’ by 2023/2024, therefore opportunities for PHBs are increasing. You will work closely with the PHB team to identify areas for development and explore further PHB opportunities. This role will require an enhanced DBS check.

Key responsibilities

 Process PHB referrals efficiently, ensuring requests are person-centred and recovery focussed. 

 Offer support and guidance to clinicians on personalised support and how to make referrals to the PHB service over the phone, email and online and in-person meetings. 

 Deliver training to clinicians about PHBs and how to make a referral and hold awareness sessions to raise the profile of PHBs. 

 Discuss how people can use a PHB to reach their wellbeing goals with clinicians and service users.

 Monitor the online platform Patients Know Best (PKB) for any queries from budget holders about their PHB. 

 Keep accurate and up to date records of PHBs on the case management system to

support the PHB process and with evaluation. 

 Work with finance team to ensure PHBs funds are released quickly and accurately, and risks are identified and managed appropriately.

 Collect case stories to raise the profile of PHBs and demonstrate the impact of the service. 

 Work with the PHB team, comms and the service user involvement group to develop resources and information for the service, where necessary. 

General responsibilities

 Participate in team meetings and training.

 Participate in personal, team and organisational development.

 Contribute to monitoring reports.

 Keep to our policies, including health & safety, safeguarding and risk regulations.

 Work to our mission, vision, and values.

 Carry out other projects and tasks as needed.

 Work according to the Equality Act 2010 and other forms of legislation that combat discrimination and promote equality and diversity.

Person specification

We welcome applications from people with transferrable skills and qualities, and people with diverse employment histories and personal backgrounds.

Essential qualities and attributes:

 Passionate about supporting people to have their voices heard, to feel in control of decisions about their lives and to have their rights upheld.

 A good understanding of personalised care and the impact that has on health and wellbeing. 

 Experience of working with people with mental health issues and an understanding of the difficulties they face.

 Excellent organisational and IT skills including database experience.

 Ability to multi-task and manage a case load, demonstrating skills in prioritisation. 

 Excellent interpersonal and communication skills; experience of communicating with a wide variety of people over the phone, email, online and in-person. 

 Ability to work as part of a team and on your own initiative and prioritise your workload.

 Ability to identify areas for improvement and problem solve with the PHB team. 

 A passion to learn and a commitment to ongoing professional development.

 Willingness to promote The Advocacy Project and its services in line with our mission, vision and values.

 Commitment to working within The Advocacy Project code of conduct, equality and safeguarding policies.

Desirable knowledge, experience and qualifications:

 Experience of using and managing a case management system.

 Experience and understanding of direct payments or personal health budgets. 

 Knowledge of mental health services, including current issues in policy and practice.

Benefits of working for us

We’re committed to providing an empowering, flexible and supportive working environment for all our staff.
Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.
All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.
We are a Disability Confident and Mindful Employer. 

Part time hours will be considered for this role

With cost of living problems rising, we are looking for an experienced advisor/caseworker to join our team in providing money advice to prevent homelessness. 

You will have excellent organisation skills and able to manage a complex caseload following quality and case management procedures with excellent communication and negotiation skills. Working with the local authority, you will receive referrals for people at risk of losing their home by providing debt and income maximisation advice and casework support to deliver housing outcomes. If you have debt, housing or benefits knowledge and want to make a difference then get in touch.

You will join a growing charity with a commitment to making a difference to the lives of our community. In return you will receive:

• 25 days paid annual leave (+ bank holidays) pro rata
• Long service annual leave
• Company pension scheme
• Employee Assistance Programme
• Flexible employer sensitive to the needs of today’s workforce
• Commitment to continued professional development

Closing Date: 30 August 2022 however reserve the right to close early, so recommend to apply as soon as possible

Interview Date: September 2022 TBC 

We have an exciting opportunity for a Independent Domestic Violence Advisor (IDVA) to join the IDVA team in Preston, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

- Flexible working options including hybrid working
- 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
- Pension with 5% employer contribution
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at Preston. After six months probation you will be eligible to apply for hybrid working. All travel costs to and from appointments from your office base will be reimbursed.

As a IDVA you will be:

• Focusing on victims at high risk of harm & will provide a pro-active, short to medium term crisis intervention service through individual safety planning, advocacy, emotional and practical support.
• Supporting victims face to face or by telephone to access services to keep themselves & family safe.
• Developing individual safety plans to meet client's needs as identified in the needs & risk assessment.
• Providing advocacy, emotional and practical support and information to victims including legal & civil options, housing, health & finance as well as support through the criminal justice system.
• Participating in multi agency meetings providing the voice of the client & ensuring actions are followed up.

You will need to:

• Have a good understanding of domestic abuse & the impact on victims and their children.
• Understand risk assessment, safety planning & risk management for victims and their children.
• Understand Safeguarding issues, and the legal responsibilities surrounding these issues
• Have theoretical, practical and procedural knowledge of civil and criminal justice remedies for victims and their children.
• Have experience of working within a multi-agency and legislative framework.
• Have experience of managing a complex caseload, able to prioritise to deal with competing demands.
• Have strong crisis management skills and the ability to deal with stressful and difficult situations.
• Have excellent communication, negotiation and advisory skills, both written and verbal.
• Demonstrate the ability to use IT applications competently including, Microsoft Word, Excel etc. and Case Management systems in order to keep accurate records and monitoring your performance.
• Full clean driving licence (and access to a car). * If you have a disability that prevents you from driving please specify so we can assess what reasonable adjustments can be made.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Can you rock the system? 

We are looking for a talented individual to join our team in helping people to know and understand their social welfare rights and responsibilities so they can improve their quality of life. Working as part of the Community Advice Service team, which comprises both paid staff and volunteers, you will provide advice, information, and guidance across the full spectrum of social welfare issues including money advice, energy, welfare benefits, employment, community care, discrimination, and housing. 

 You will have a minimum of 3 years experience in providing advice, information and guidance, and casework and be able to evidence the best possible outcome for the client has been achieved. 

You will support other Advisers through coaching and mentoring demonstrating personal and continuous development. 

What is on offer for you? 

By joining us as an Adviser you will start on a structured career path that is aligned with your development and salary progression. £25,453 starting salary per year progressing to £27,679.  You will also get 22 days of holiday (plus bank holidays) which increases after 2 years’ service.  You will have access to rewards schemes, health plans and work in an environment that is vibrant and incredibly supportive of your development.

In our recent people survey, 97% of our workforce said they were motivated to make a difference at work! Citizens Advice Gateshead is an award-winning, independent charity that has an annual turnover approaching £4m, over 180 Staff, and a growing community of volunteers. 

Closing Date 9 am on Thursday 25th August 2022 

*Please note this is a rolling recruitment campaign and therefore will be carrying out interviews on a regular basis so early application is advised* 

Senior IDVA

The Senior IDVA will work within a dynamic, fast paced, crisis intervention, advocacy, and support service to ensure the voice of survivors informs every stage of the process. The role will combine overseeing the provision of the Duty IDVA service, along with managing a reduced caseload.

You will ensure that the Duty service runs effectively, maintaining referral pathways, ensuring that documents and procedures are in place and embedded into working practice supporting those covering duty as required.  You will line manage the Duty Workers and will manage the allocation of cases from duty, liaising with Managers. You will assist the Manager with data collection, data analysis and problem solving, using your natural initiative.

You will also contribute to duty work, conducting calls and initial assessments and responding to crises, working within the team to make proactive contact and provide high quality advocacy and support based upon a client led needs and risk assessment to women referred to our service.

About you:

As a Senior IDVA will have an excellent understanding of domestic abuse and its effects on women and children, and knowledge of best practice within the domestic abuse sector. You will need to be proficient in data collection and case work recording with excellent attention to detail. As an experienced domestic abuse advocate who has worked with complex and multiple needs, you will be skilled in risk management and safety planning, remaining calm in a crisis and in handling sensitive information on a daily basis.

Experience of direct work with female survivors of domestic abuse and of working within safeguarding procedures is essential for this role, as is the need to adopt and promote a strong partnership approach to service provision.

We recognise that women often only apply to roles if they meet 100% of the criteria. We encourage you to demonstrate how your skills and experience would make you an asset to the role, and if you don’t have the exact skills/experience, tell us in your cover letter how you think you might grow and develop in the role. 

How to apply: 

Please submit your up-to-date CV and cover letter by following the link.

Please kindly note that only applications made via the job advert, and those that include a cover letter, will be considered.

• Closing Date for Applications: Wednesday 31st August 2022
• Interviews are taking place on: *Wednesday 7th and Friday 9th September 2022

*Advance reserves the right to interview earlier than the posted dates, and may close the advert early if a successful appointment is made. 

Location: London Borough of Hounslow (mainly face to face with the possibility to work 1 day from home)

Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow, supporting over 10,000 clients a year. We want to expand our capacity for face to face and telephone advice; hence we are looking for an experienced generalist Adviser with the ability to provide advice in person as well as on the phone through our dedicated helplines.

In particular, the role requires you to:

• conduct a thorough holistic exploration of the problem(s) to gain an accurate picture of the client’s situation
• do a benefit calculation as standard for clients
• give full advice and support to clients to resolve their issues
• where necessary, make a referral or signpost clients
• write up case notes to Citizens Advice national standards

For more information about the role and the criteria to apply for the post, please download the Job Description and Person Specification from our website by clicking on the apply button.

We might consider strong trainee advisers who have completed the adviser training and have been exposed to sufficient practical generalist work (about to achieve the adviser certificate or an equivalent qualification).

We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.

We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability

Closing date: on an on-going basis until filled – we reserve the right to withdraw this job opportunity early if this vacancy is filled  

Interview date: to be arranged directly with shortlisted candidates.

Please note:We can only respond to successful applicants. If you do not hear from us within three weeks from receipt of your application, please assume that it has been unsuccessful.