The Birmingham Diocesan Trust (BDT) is looking to appoint an experienced and qualified social worker or an alternatively qualified professional with significant multiagency safeguarding experience, to its Safeguarding Team.

As a Safeguarding Advisor you will, along with the Head of Safeguarding and other colleagues, be responsible for providing effective safeguarding advice and training across the Archdiocese of Birmingham.

You will be expected to promote excellent safeguarding practice, in line with local and national best practice, provide advice to Clergy and volunteer Parish Safeguarding Representatives on children and adults safeguarding practice and respond to safeguarding referrals.

You will need to be able to liaise effectively with a variety of statutory agencies and represent the Archdiocese at safeguarding meetings as well as supporting victims and survivors of past abuse.

This is a demanding and challenging role; therefore, we are looking for someone with:

• Experience of working within a safeguarding setting.
• A strong advocate for children at risk of harm and vulnerable adults and a determination to promote as paramount the safeguarding of children and vulnerable adults.
• Significant post qualification experience of adult or child safeguarding.
• Knowledge of both child and adult safeguarding legislation and guidance.

Careers Advisor
Birmingham, West Midlands or Home Based (with travel throughout Birmingham/the Black Country area)

About Us

ACH (Ashley Community Housing) is a social enterprise that provides a range of integration and support services for refugees. During the past ten years, we’ve grown from a small-scale housing organisation to a leading provider of integration, employment and housing services for refugees and newly arrived communities in the UK.

Through our training subsidiary, Himilo Training, we are successfully expanding our services to deliver training, development and employment opportunities to the broader communities in which we operate.

We’re currently looking for two Careers Advisors to join us on a full-time or part-time basis.

The Benefits

- Salary of £19,064 - £24,000 per annum (pro rata if part time)
- Mobile phone and laptop
- Free parking
- Paid company sick leave
- Company pension after probation period
- 20 days’ holiday + Bank Holidays (pro rata if part time)
- Claimable expenses for any work-related travel

If you have experience of delivering careers advice (or are looking to develop your career in this area), this is a brilliant opportunity to join an innovative organisation that helps people to realise their full potential.

Working as part of a passionate team, you will have the chance to make a positive impact on individuals throughout the Black Country area and enable them to achieve their professional and educational aspirations.

The Role

As a Careers Advisor, you will provide careers advice to adults at venues throughout the Black Country area, including Dudley, Walsall and Wolverhampton.

Supporting the delivery of our National Careers Service, you will advise individuals face-to-face, via telephone, email and other digital means to help them achieve their work or learning goals.

Additionally, you will:

- Support individuals to develop their career management skills
- Develop relationships with a network of referral partners, such as community and faith organisations
- Represent and promote our organisation and services
- Attend training to maintain your knowledge

About You

To join us as a Careers Advisor, you’ll need:

- Experience of delivering careers advice to employed and unemployed adults, individually or in groups (or working in a similar environment)
- At a minimum, a Level 4 Diploma in Careers Information and Advice or NVQ 4 in Advice & Guidance or equivalent (or the willingness to gain this)
- Strong IT skills, including the use of social media
- The ability to deliver careers advice in a range of settings and through a range of delivery modes

We are also eager to hear from individuals who want to build their careers advice experience and are seeking a trainee role.

Other organisations may call this role Employment Advisor, Careers Adviser, Guidance Counsellor, Employment Services Co-ordinator, Career Guidance Advisor, or Careers Counsellor.

This role is available on a full-time basis (37.5 hours per week) or part-time basis (18.5 hours per week). For the part-time position, we are flexible as to when these hours are worked.

Webrecruit, ACH (Ashley Community Housing) and Himilo Training are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking your next challenge as a Careers Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

HR Advisory & Operational Lead

Maternity cover - until end October 2021

Salary: £29,274.86 (FTE £34,154) with progression to £37,948 (FTE)

30 hours per week

Location: Flexible

The Children's Society is seeking a professional and proactive individual that is able to support the business partnering team to provide an effective and professional HR service.

You must be able to work within a busy and fast paced environment and possess knowledge and understanding of employment legislation and its implication within the organisation. You will be required to support managers at a number of locations, therefore, flexibility and the ability to travel is essential. You must be CIPD qualified, or working towards gaining a qualification, with a proven track record of providing advice and guidance on all aspect of HR. You must have administration and operational HR experience and competent in the use of HR systems and processes.

In order to be successful in this role, you must:

-Have the ability to communicate confidently and effectively with people at all levels, both orally and in writing

-Be able to manage and influence challenging stakeholders whilst ensuring high levels of customer focus

-Have up to date working knowledge and understanding of ER policies and procedures and UK employment law

-Have experience of supporting organisational change activities, including restructure and redundancy processes. Experience of supporting TUPE processes is advantageous.

-A solid track record of working as an HR Advisor (or comparable level)

This is an excellent opportunity to develop your generalist HR knowledge and experience and assist the organisation to contribute in making a positive difference in the lives of young people.

The closing date for applications is 23:59 on Sunday 23rd August 2020. *However, please be advised that due to the volume of candidates likely to be received for this post, the closing date may be moved to an earlier date.*

Interviews will be held remotely on 1st September 2020.

Duties and Responsibilities

Development & Support Work:

• To work alongside Umbrella colleagues and women experiencing domestic abuse to assess need and identify appropriate support programmes • To deliver one to one support to women around their experiences of abuse • To develop clear referral pathways into ongoing support for women and their children where necessary • To bring specialist domestic abuse knowledge, skills and understanding into the team through briefings, joint working and participation in reflective learning sessions • To carry out detailed monitoring and evaluation of all support work and keep an accurate record in line with relevant legislation • To ensure that appropriate risk assessments are carried out and that all venues, equipment and activities comply with Health and Safety requirements and other relevant legislation.

Administration:

• To work within BSWA’s administrative and financial systems. • To ensure that adequate records are kept for all service users. • To keep accurate records of financial transactions in line with BSWA procedures. • To provide monthly reports to the Manager about work that has taken place, feedback from service users and produce statistical information about participation. • To contribute to the preparation of reports for funders. 

Communication:

• To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by: a) maintaining BSWA communication records b) following safety procedures c) attending team and other meetings • To attend support and supervision sessions with your line manager. • To attend substance misuse service team meetings and learning sessions as agreed by your line manager

Training:

• To identify and attend training relevant to the post, in agreement with your line manager. • To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users. Page 2 of 3 • To raise awareness of the impact of domestic violence on women and children and BSWA services.

General:

• To maintain the confidentiality of the women, children and young people using the service. • To maintain confidentiality in all matters relating to the organisation. • To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation, adhering to BSWA’s framework for equal opportunities and anti-discriminatory practice. • To maintain an awareness of the issues surrounding domestic violence on a national and local level with a particular reference to those related to working with children and young people. • To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout. • To ensure the efficient use of resources at all times. • To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA. • To participate in the development and annual appraisal of a personal individual development plan with the line manager. • To undertake any other duties required by BSWA which may arise incidentally, develop or be assigned commensurate with the post

Citizens Advice provides free, independent and impartial advice and information to help people resolve their problems. Each year our local offices across the country help 2.6 million people with their problems - either through face-to-face or telephone advice, or online. Our amazing data allows us to spot emerging issues quickly, making us uniquely placed to raise awareness of these issues and advocate for solutions.

The Expert Advice Team at Citizens Advice provides subject matter support and expertise to thousands of advisers across England and Wales, and helps to ensure the accuracy of our online content. 

We support the local network of Citizens Advice services and our national online content team in major advice areas such as debt, benefits, housing, employment, immigration, family and consumer law. We do this through one to one consultancy with local advisers, one to many advice and training products and legal assurance of content. We also provide expert support to other functions such as public policy and news.

We are looking for an Employment Expert to work with us from now until 31 March 2021.This expert will provide legal and advice expertise in employment law to Citizens Advice internal teams and to the Citizens Advice network of local offices.  To support the delivery of employment advice across the Citizens Advice network.

The location is flexible with travel to our offices in London, Leeds or Birmingham likely. Hours are flexible from 21.75 to 36.25 hours per week and we are happy to discuss potential part-time and flexible working arrangements with prospective applicants. 

This role is based in a team of high-performing subject matter experts and qualified lawyers. The postholder must have an interest in law and experience of legal research, but a law degree is not a requirement and you don’t need to be a qualified solicitor or barrister. 

Our offices are currently closed due to coronavirus, with employees working from home. We are open to discussion about flexible working, and are willing to consider both full or part time working.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

Location: Flexible - Cardiff, London, Birmingham, Leeds, and Liverpool

Department: Expert Advice Team

Contract Duration: March 2021

Citizens Advice provides free, independent and impartial advice and information to help people resolve their problems. Each year our local offices across the country help 2.6 million people with their problems - either through face-to-face or telephone advice, or online. Our amazing data allows us to spot emerging issues quickly, making us uniquely placed to raise awareness of these issues and advocate for solutions.

The Expert Advice Team at Citizens Advice provides subject matter support and expertise to thousands of advisers across England and Wales, and helps to ensure the accuracy of our online content. 

We support the local network of Citizens Advice services and our national online content team in major advice areas such as debt, benefits, housing, employment, immigration, family and consumer law. We do this through one to one consultancy with local advisers, one to many advice and training products and legal assurance of content. We also provide expert support to other functions such as public policy and news.

We are looking for a Debt Expert to work with us from now until 31 March 2021.This expert will provide legal and advice expertise in debt law to Citizens Advice internal teams and to the Citizens Advice network of local offices.  To support the delivery of debt advice across the Citizens Advice network.

The location is flexible with travel to our offices in London, Leeds or Birmingham likely. Hours are flexible from 21.75 to 36.25 hours per week and we are happy to discuss potential part-time and flexible working arrangements with prospective applicants. 

This role is based in a team of high-performing subject matter experts and qualified lawyers. The postholder must have an interest in law and experience of legal research, but a law degree is not a requirement and you don’t need to be a qualified solicitor or barrister. 

Our offices are currently closed due to coronavirus, with employees working from home. We are open to discussion about flexible working, and are willing to consider both full or part time working.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

The National Citizens Advice Operates from offices in England and Wales, with 5 regional offices based in Cardiff, London, Birmingham, Leeds, and Liverpool, therefore all successful applicants must be based within England or Wales.

This post can based at any of our Skylights which are at the following locations London, Brent, Croydon, Oxford, Merseyside, South Wales, South Yorkshire, Coventry, Birmingham, Newcastle and Edinburgh.

Recruitment during COVID-19 restrictions

During the COVID-19 restrictions, our interviews will be by video call.
Additionally, the successful applicant will be supported to work from home for the initial period where restrictions on non-essential travel are in place.

About Crisis
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it. Through our pioneering research into the causes and consequences of homelessness and the solutions to it, we know what it will take to end it, together, in our lifetimes.

About the role
This is an exciting opportunity to provide expert advice on welfare rights and entitlements for people facing homelessness, including those who may appear to have no recourse to public funds, to contribute to Crisis’ mission of ending homelessness. Advice and assistance will be offered on an internal consultancy basis to Crisis Skylight staff to enable them to advocate for their clients. For complex cases, more direct involvement will be required including direct work with members and advocacy to relevant agencies.

About you
To be successful in this role you will have extensive experience of working in the welfare benefits sector. You will enjoy working across Client Services providing good quality advice and support as well as developing and delivering training to Skylight staff.

Your knowledge and expertise will contribute to the development of policy, practice and campaigns work by providing examples of where welfare policy and/or practice contributes to the perpetuating or creating homelessness.

Benefits
As a member of the team you will have access to a wide range of employee benefits including:

· Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
· Mandatory pension scheme, with an employer contribution of 8.5%
· 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

How to apply
If this sounds like the opportunity for you, please visit our website to apply online. The job description is available on our website by clicking on the 'Vacancy Details' button.

If you need to request an application in an alternative format, please contact the HR team through the Crisis website.

Closing date: Wednesday 13 August 2020 (11.59pm)

We value diversity, promote equality and encourage and applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

Registered Charity Numbers: E&W1082947, SC040094

Location: Flexible - Cardiff, London, Birmingham, Leeds, and Liverpool

Department: Expert Advice Team

Contract Duration: March 2021

Citizens Advice provides free, independent and impartial advice and information to help people resolve their problems. Each year our local offices across the country help 2.6 million people with their problems - either through face-to-face or telephone advice, or online. Our amazing data allows us to spot emerging issues quickly, making us uniquely placed to raise awareness of these issues and advocate for solutions.

The Expert Advice Team at Citizens Advice provides subject matter support and expertise to thousands of advisers across England and Wales, and helps to ensure the accuracy of our online content. 

We support the local network of Citizens Advice services and our national online content team in major advice areas such as debt, benefits, housing, employment, immigration, family and consumer law. We do this through one to one consultancy with local advisers, one to many advice and training products and legal assurance of content. We also provide expert support to other functions such as public policy and news.

We are looking for a Benefits Expert to work with us from now until 31 March 2021.This expert will provide legal and advice expertise in benefits law to Citizens Advice internal teams and to the Citizens Advice network of local offices.  To support the delivery of benefits advice across the Citizens Advice network.

The location is flexible with travel to our offices in London, Leeds or Birmingham likely. Hours are flexible from 21.75 to 36.25 hours per week and we are happy to discuss potential part-time and flexible working arrangements with prospective applicants. 

This role is based in a team of high-performing subject matter experts and qualified lawyers. The postholder must have an interest in law and experience of legal research, but a law degree is not a requirement and you don’t need to be a qualified solicitor or barrister. 

Our offices are currently closed due to coronavirus, with employees working from home. We are open to discussion about flexible working, and are willing to consider both full or part time working.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

The National Citizens Advice Operates from offices in England and Wales, with 5 regional offices based in Cardiff, London, Birmingham, Leeds, and Liverpool, therefore all successful applicants must be based within England or Wales.

Administration: ➢ To work within BSWA’s administrative and financial systems ➢ To ensure that adequate records are kept for all service users ➢ To ensure that Health and Safety records are kept up to date ➢ To produce monthly reports for your line manager Page 2 of 3 ➢ To monitor and evaluate the MARAC IDVA and Drive Service, via various methods including feedback from service users and produce statistical information Communication: ➢ To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by: a) Maintaining BSWA communication records b) Following safety procedures c) Attending team meetings d) Carrying out risk assessments in conjunction with your line manager ➢ To attend in-house training ➢ To identify and attend training and conferences relevant to the post, in agreement with your line manager ➢ To attend support and supervision sessions with your line manager ➢ To develop a professional working relationship with external agencies ➢ Feedback relevant issues from external meetings/ training to the staff and management teams as appropriate ➢ To be involved in the Annual Review process General: ➢ To maintain the confidentiality of the women and children using the service and in all matters relating to the organisation ➢ To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation ➢ To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA ➢ To work within BSWA and local multi-agency child and adult safeguarding procedures. ➢ To work within BSWA’s framework for equal opportunities and anti-discriminatory practice ➢ To undertake any other duties required by BSWA, which may arise and commensurate with the post

Job Purpose:

• To provide individual information, support and signposting for women, including young women supported by Birmingham and Solihull Mental Health Trust disclosing experiences of domestic violence/abuse • To provide individual information, support and signposting for women working for Birmingham and Solihull Mental health Foundation Trust (BSMHT) disclosing experiences of domestic violence/abuse • To provide training and support to health professionals within BSMHT on understanding and responding to DVA

Duties and Responsibilities

Advocacy and support service

• To provide support to women, experiencing DVA referred or signposted by trust colleagues. • To provide direct casework support, advice, information and advocacy to women experiencing DVA through telephone contact, and/or meetings at the department. • To work with women experiencing DVA to increase their personal safety (and that of any children) and inform them of their rights and options in terms of housing, legal and welfare rights • To be clear of Safeguarding principles, seeking guidance from the Trust Safeguarding Team where appropriate. • To develop good working relationships and liaise with outside agencies when needed. This will include referral to colleagues within BSWA, to other specialist DVA services or other external agencies when appropriate • To keep accurate records of all work done with or on behalf of clients and produce written reports as requested, including a monthly report of referrals and the take up of these referrals advocacy including outputs and patient outcomes • To contribute to monitoring and evaluation of the project.

Practice-based work

• To work alongside mental health colleagues to deliver training and awareness sessions to health care professionals about DVA within BSMHT • To promote awareness of the experiences and needs of women living with or escaping DVA, particularly in relation to their health • To develop a good relationship with all staff and work effectively as part of the departmental team. This includes: o provision of systematic support to teams in participating departments, including meeting with individuals and small groups of clinical and administrative staff o working closely with DVA champions in each department, where applicable o attending relevant meetings • To further develop effective assessment and monitoring procedures and ensure that clear accurate records are kept and maintained • To review number of advocate referrals made by clinicians in participating departments. 

Administration and Monitoring

• To work within BSWA’s administrative and financial systems • To keep accurate records of financial transitions in line with BSWA’s procedures • To ensure that Health and Safety records are kept up to date • To monitor and evaluate the service, via various methods including feedback from service users • To contribute where appropriate to the preparation of returns for funders • To follow the host Trust’s policies and procedures

Communication:

• To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the staff, volunteers and service users by: o Maintaining BSWA and trust communication records o Following safety procedures o Attending team meetings • To attend in-house and Trust training • To attend support and supervision sessions, including case reviews and safeguarding, with your line manager • To develop a professional working relationship with external agencies • To be involved in the Annual Review process • To participate in multi agency work, including delivery of training and awareness sessions, as agreed with your line manager • To promote awareness of BSWA services and the impact of domestic violence on women and children

Training:

• To identify and attend training relevant to the post in agreement with your line manager • To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users • To participate in the development and annual appraisal of a personal individual development plan with the line manager

General:

• To work within BSWA and Trust policies and procedures and demonstrate a commitment to the values and ethos of BSWA. • To work within BSWA’s and BSMHT’s framework for equal opportunities and antidiscriminatory practice and offer an equal service to all women, children and young people regardless of age, class, culture, language, race, religion and sexual orientation • To maintain the confidentiality of women and children using the service and in all matters relating to the organisations. • To work within BSWA, Trust and local multi-agency adult and child safeguarding procedures. Where this may produce conflict immediately raise with line manager. (Worker will be trained to level 3 safeguarding) • To maintain an awareness of the issues surrounding domestic violence on a national and local level • To work within the principles and standards of Birmingham DV Standards and support Birmingham Domestic Abuse Strategy • To ensure the efficient use of resources at all times • To undertake any other duties required by BSWA, which may arise incidentally, develop, or be assigned commensurate with the post

Job Purpose:

• To plan and implement high quality support and advocacy services for women affected by domestic violence who are deemed as being high risk and/or whose abusers are involved with the Drive perpetrator project. • To work within a multi-agency framework to ensure the safety of women is prioritised.

Duties and Responsibilities:

Support work:

➢ To recognise women and children’s individual needs, providing a short to medium term service to meet those needs ➢ To support the empowerment of the service user and facilitate their understanding of the dynamics of domestic violence ➢ To carry out risk assessment and safety planning with women ➢ To promote women’s safety within multi-agency arenas such as MARAC and Drive meetings ➢ To work with women to access services to help keep them and their children safe ➢ To facilitate access to BSWA and its services ➢ To devise and implement appropriate and safe methodsof communication with women and children, in agreement with your line manager

Development

➢ To keep up to date with current legislative changes for dissemination within staff team, and for use when working with women and children around their rights. ➢ To identify and make links with existing projects and community services and to develop joint services where appropriate ➢ To keep abreast of issues regarding domestic violence on a national and local level with particular reference to those that may affect the work of the service ➢ To promote awareness of the impact of domestic violence on women and children and BSWA services ➢ To participate in multi agency work as agreed with your line manager

Administration:

➢ To work within BSWA’s administrative and financial systems ➢ To ensure that adequate records are kept for all service users ➢ To ensure that Health and Safety records are kept up to date ➢ To produce monthly reports for your line manager Page 2 of 3 ➢ To monitor and evaluate the MARAC IDVA and Drive Service, via various methods including feedback from service users and produce statistical information 

Communication:

➢ To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by: a) Maintaining BSWA communication records b) Following safety procedures c) Attending team meetings d) Carrying out risk assessments in conjunction with your line manager ➢ To attend in-house training ➢ To identify and attend training and conferences relevant to the post, in agreement with your line manager ➢ To attend support and supervision sessions with your line manager ➢ To develop a professional working relationship with external agencies ➢ Feedback relevant issues from external meetings/ training to the staff and management teams as appropriate ➢ To be involved in the Annual Review process

General:

➢ To maintain the confidentiality of the women and children using the service and in all matters relating to the organisation ➢ To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation ➢ To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA ➢ To work within BSWA and local multi-agency child and adult safeguarding procedures. ➢ To work within BSWA’s framework for equal opportunities and anti-discriminatory practice ➢ To undertake any other duties required by BSWA, which may arise and commensurate with the post

Purpose and Scope of the Role

The Refugee & Migrant Centre are one of the biggest charities in the field. We are renowned for our work in assisting refugees and migrants through crisis and disadvantage; we remove barriers to integration and help our clients to become equal citizens. We are now recruiting Caseworker roles to be based across our 3 branches in Birmingham, Wolverhampton and Walsall.. This is an exciting time to be joining the team, as we grow to meet our aspirations.

Job Description – Caseworker- OISC-regulated Level 1

Reporting to: Casework team managers

Responsible for:  Designated advisors and/or volunteers.

Salary:  £22,434-24,717 (dependent on length of experience and ability to supervise other OISC-regulated colleagues) 

Hours: 35 (full time)

Contract: 24 months with the possibility of extension  Probation period: 6 months

Location: RMC’s offices in Birmingham, Wolverhampton and Walsall – working across branches may be a requirement.

Purpose of the Job:

· To provide professional and effective OISC regulated casework as well as advice, guidance and support to a broad range of RMC’s service users.

· To assist/support the team and the management to meet the needs of the beneficiaries and achieve targets.

· To support and supervise colleagues on a lower level of OISC regulation and designated volunteers.

· To deliver presentations and represent RMC at meetings/events when required by management.

· To take responsibility of projects related to the job

Principal Tasks

Working within the team

· To ensure the requirements of OISC are respected and met during the delivery of immigration-related advice and casework.

· To assist the senior colleagues and managers in order to drive efficiency, quality, systems improvement and target achievement.

· To supervise and/or manage colleagues on a lower level of OISC-regulation and designated volunteers.

 Casework and advice

· To offer advice & casework to service users with various aspects related to their immigration case.

· To deliver the appropriate level of casework either independently or under supervision, depending on the level of OISC registration.

· To provide appropriate support and mentoring to any caseworkers and/or advisors that are under this role’s supervision.

· To maintain confidentiality in all dealings with service users and ensure their needs are met in a satisfactory and sensitive manner.

Other

• To be responsible for the day to day delivery of specific projects if requested by the Senior Management Team–this is flexible and could change depending on the nature of funding.

· To represent RMC at external meetings and events when required by senior colleagues. 

· To maintain effective working relationships with partners and stakeholders.

The Refugee & Migrant Centre are one of the biggest charities in the field. We are renowned for our work in assisting refugees and migrants through crisis and disadvantage; we remove barriers to integration and help our clients to become equal citizens. We are now recruiting Caseworker roles to be based across our 3 branches in Birmingham, Wolverhampton and Walsall. This is an exciting time to be joining the team, as we grow to meet our aspirations.

Job Description – Caseworker- OISC level 2 (minimum) regulated

Reporting to: Casework team managers

Responsible for:  Designated advisors and caseworkers.

Salary:  £ 25,694-29,854 (dependent on length of experience and ability to supervise other OISC-regulated colleagues) If you an experienced OISC level 3 practitioner please get in touch for a discussion.

Hours: 35 (full time)

Contract: 24 months with the possibility of extension  Probation period: 6 months

Location: RMC’s offices in Birmingham, Wolverhampton and Walsall – working across branches may be a requirement.

Purpose of the Job:

· To provide professional and effective OISC regulated casework as well as advice, guidance and support to a broad range of RMC’s service users.

· To assist/support the team and the management to meet the needs of the beneficiaries and achieve targets.

· To support and supervise colleagues on a lower level of OISC regulation and designated volunteers.

· To deliver presentations and represent RMC at meetings/events when required by management.

· To take responsibility of projects related to the job

Principal Tasks

Working within the team

· To ensure the requirements of OISC are respected and met during the delivery of immigration-related advice and casework.

· To assist the senior colleagues and managers in order to drive efficiency, quality, systems improvement and target achievement.

· To supervise and/or manage colleagues on a lower level of OISC-regulation and designated volunteers.

 Casework and advice

· To offer advice & casework to service users with various aspects related to their immigration case.

· To deliver the appropriate level of casework either independently or under supervision, depending on the level of OISC registration.

· To provide appropriate support and mentoring to any caseworkers and/or advisors that are under this role’s supervision.

· To maintain confidentiality in all dealings with service users and ensure their needs are met in a satisfactory and sensitive manner.

Other

• To be responsible for the day to day delivery of specific projects if requested by the Senior Management Team–this is flexible and could change depending on the nature of funding.

· To represent RMC at external meetings and events when required by senior colleagues. 

· To maintain effective working relationships with partners and stakeholders.

Location: Flexible - Cardiff, London, Birmingham, Leeds, and Liverpool

Department: Expert Advice Team

Contract Duration: March 2021

Citizens Advice provides free, independent and impartial advice and information to help people resolve their problems. Each year our local offices across the country help 2.6 million people with their problems - either through face-to-face or telephone advice, or online. Our amazing data allows us to spot emerging issues quickly, making us uniquely placed to raise awareness of these issues and advocate for solutions.

The Expert Advice Team at Citizens Advice provides subject matter support and expertise to thousands of advisers across England and Wales, and helps to ensure the accuracy of our online content. 

We support the local network of Citizens Advice services and our national online content team in major advice areas such as debt, benefits, housing, employment, immigration, family and consumer law. We do this through one to one consultancy with local advisers, one to many advice and training products and legal assurance of content. We also provide expert support to other functions such as public policy and news.

We are looking for a Family Expert to work with us from now until 31 March 2021.This expert will provide legal and advice expertise in family law to Citizens Advice internal teams and to the Citizens Advice network of local offices.  To support the delivery of family advice across the Citizens Advice network.

The location is flexible with travel to our offices in London, Leeds or Birmingham likely. Hours are flexible from 21.75 to 36.25 hours per week and we are happy to discuss potential part-time and flexible working arrangements with prospective applicants. 

This role is based in a team of high-performing subject matter experts and qualified lawyers. The postholder must have an interest in law and experience of legal research, but a law degree is not a requirement and you don’t need to be a qualified solicitor or barrister. 

Our offices are currently closed due to coronavirus, with employees working from home. We are open to discussion about flexible working, and are willing to consider both full or part time working.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

The National Citizens Advice Operates from offices in England and Wales, with 5 regional offices based in Cardiff, London, Birmingham, Leeds, and Liverpool, therefore all successful applicants must be based within England or Wales.