This role is an Adviser working in our telephone based service. You will be the first point of contact via phone, letter, email or social media, for people affected by dementia. You will assess their needs and identifying desired outcomes, providing excellent support in the moment as well as referrals and signposting to ongoing support where needed.

Advisor Responsibilities:

Alzheimer’s Society’s Dementia Connect service provides high quality tailored information and support to anyone affected by dementia in the way they need it, when they need it:

• A specialist telephone based information and navigation service
• Community based services offering an increased level of support for more complex cases
• Self-management - our online community (Talking Point) and online service directory are always available 24/7
• Keeping in Touch Calls - a way of keeping in contact with service users as their journey with dementia progresses

As a Dementia Adviser (Telephone) you will provide a highly responsive, individualised information and signposting service to people with a diagnosis of dementia as the first priority for the service and provide an extended information and signposting service to immediate carers, families and friends of the people who are referred to the service.

You will have knowledge of working alongside volunteers and have an understanding of the valuable contribution volunteers bring to services whilst championing their inclusion in all that we deliver.

Advisor Requirements:

We are looking for empathetic, motivated and professional individuals. You will join a team of people who are passionate to improve the life opportunities of people living with dementia and those close to them; and who are committed to learning from and supporting each other.

You will have an understanding of the needs of people with dementia and their carers and direct experience of working in a telephone and e-mail based service. You will have excellent spoken and written English, be skilled in active listening and questioning skills, and have strong keyboard skills. A health and social care qualification, such as NVQ level 3 or equivalent would be an advantage.

Our service operates seven days a week and you will have the flexibility to support our service users across our working hours, which are currently Monday – Wednesday 9am-8pm, Thursday – Sunday 9am – 5pm. We will only be able to consider candidates who can commit to regular evening and weekend working as part of a rota.

About Alzheimer’s Society:

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Position: Dementia Advisor (Telephone)
Location: Birmingham (Tricorn House)
Contract type: Permanent
Hours: Full Time, 35 hours per week
Salary: £20,363 - £21,603 actual per annum (depending on skills and experience)

Closing date: 31 October 2021
Interview date: TBC

You may have experience of the following: Dementia Adviser, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, etc.

Ref: 103 834

The opportunity

Are you interested in a career in customer service?  Do you love providing excellent customer service? Would you love to work for an amazing charity that funds research that really does save lives?

If that sounds like you, we want to hear from you!

About the role

We’re looking for three Customer Care Advisors to help us provide a fantastic responsive service to all our customers. 

Acting as one of the first points of contact with the customers, representing British Heart Foundation (BHF) you’ll provide an exceptional level of customer service. You’ll respond to and resolve inbound customers, supporters and fundraisers queries via telephone, email and live chat. 

This role is fast paced and you'll be able o take account for your own work and actions. Using the BHF’s Customer Relationship Management (CRM) database you’ll keep records of all contact made, updating customers’ addresses, contact preferences and all other admin needs.

We're open to receiving applications from candidates UK wide. Candidates would work a blended contract between home and office working and there will be a requirement for a weekly presence at our Birmingham hub.

Please note these are fixed term contracts for 6 months, with the potential to be extended to 12 months. 

About you

With a high standard of written and spoken English, you’ll have experience working in an call centre environment.You’ll be a fantastic communicator, able to listen and problem solve and able to work at pace. 

You'll have a good standard of IT skills and computer literacy specifically relating to Microsoft Office packages, database/CRM systems and the recording/inputting of data.

With a real passion for delivering world-class customer service, you'll be able to demonstrate excellent customer service skills, with energy and empathy by telephone and in writing. You’ll also be able to demonstrate attention to detail and will have excellent administrative and time management skills to deliver results on time and within target.

About us

We’re here to keep hearts beating and blood flowing. With research spanning all heart and circulatory diseases, we are out to beat the world’s biggest killers. From head to toe you have over 60,000 miles of blood vessels in your body so we have our work cut out.

Here at the BHF we understand that you might need a little help balancing your work and home life.  Many of our people work flexibly in many different ways. Please feel free to talk to us about the flexibility you may need; we’re happy to explore what’s possible for you and the role.

We celebrate diversity and make inclusion part of what we do every day. Diversity and Inclusion forms a main pillar in our People Experience Strategy. Our aim is for all of our colleagues and volunteers to bring their true self to work.

Interview process 

The interview process will be held over MS Teams. 

The National Deaf Children’s Society is the leading charity dedicated to creating a world without barriers for deaf children and young people.

International Monitoring, Evaluation and Learning Advisor
London, Birmingham, Glasgow or Belfast office or home-based (UK)
£34,318 - £40,494 (London office)
£29,926 - 35,417 (other locations)
35 hours per week
Permanent

We are looking for an International Monitoring, Evaluation and Learning Advisor to focus on work for the international arm of the National Deaf Children’s Society – Deaf Child Worldwide. You can be based in any of our UK offices or at home (in the UK), and when it is safe and possible to do so, there may be some international travel to the regions we work in.

Your role will be to ensure our work with partners across East Africa and South Asia is effectively monitored and evaluated, and to ensure learnings are captured and built on in future projects. You will have experience in monitoring and evaluation in an international context. Ina addition to this, we also value attention to detail, creativity, and great communication skills.

To apply for this role, you will have to complete an online application and specify how you meet the person specification criteria, as outlined in the job description. To do this, we suggest that you download the job description from our website prior to starting your application.

Currently, the application process works best on desktop / laptop devices. 

The closing date for applications is on Sunday, 7 November 2021 at 23:59.
We expect interviews to be held remotely on Monday, 15 November.

The National Deaf Children’s Society is committed to safeguarding the welfare of children and young adults and expects staff and volunteers to share that commitment. 

A disclosure check will be sought in relation to the successful applicant for this post. This will be shared with Human Resources and may also be shared with the Safeguarding Manager and the relevant management team. All applicants must also complete a self-disclosure form. 

We strive to provide an accessible recruitment process. If a disability or long-term condition makes it difficult for you to complete our application form, please contact us to discuss alternative formats. If you require reasonable adjustments for taking part in the interview, please indicate this in response to the corresponding question in the application form. 

Additional information about the support we offer is on our jobs page. 
We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.

We aim to be an equal opportunities employer and are committed to promoting work life balance amongst its staff. 

As part of the recruitment process, candidates will be asked to declare and explain their gaps in employment. All our offers of employment are subject to pre-employment checks – these checks include but are not limited to references, right to work in the UK, disclosure (if applicable) and qualifications (if applicable).

The National Deaf Children’s Society is a registered charity in England and Wales (1016532) and in Scotland (SC040779).

About Migrant help

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. 

We are currently looking for a number of Client Advisers to join our team on a 12-month fixed-term contract. There will be a potential for the role to be made permanent.

This vacancy is available in the following locations:

• Glasgow
• Wakefield
• ​Liverpool
• Derby
• Birmingham
• Cardiff
• London

Please specify in your application which location are you applying for.

​We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. 

These are some of the benefits we offer:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme. 

​

Purpose of the Job:

- Work as part of the Asylum Services team providing advice, guidance, assistance to complete support applications and briefings to eligible asylum seekers.

- To contribute to the overall success of the organisation in accordance with Migrant Help's aims and
objectives, by providing high quality service to clients

Duties and responsibilities:

- Provide advice and support to asylum seekers, within the specification of the Grant Agreement and
Contract with the Home Office.

- Provide a support service to asylum seekers to complete Asylum Support Application forms (ASF) for
support under Section 95 and Section4 of the Immigration and Asylum Act 1999.

- Ensure that all applicants are aware of eligibility criteria and their obligations to provide supporting
evidence within required timescales.

- Provide outreach for vulnerable clients and those with additional support needs, by appointment, at
designated locations, as required by the Regional Manager.

- Provide telephone advice as may be required and support the telephone advice line by assisting clients to complete asylum support and Section 4 applications by telephone and by appointment.

- Assist clients to notify the authority of prescribed change of circumstances.

- Provide guidance on immigration related matters advice within the scope of the relevant Office of the
Immigration Services Commissioner (OISC) accreditation level.

- Provide advice on general matters e.g. sign-posting.

- Provide advice on Voluntary Assisted Return.

- Liaise and cooperate with relevant statutory and voluntary agencies on behalf of service users as
necessary.

- Act as a contact with the Home Office, Social Services, Healthcare Professionals and other relevant
agencies for applicants with additional support needs.

- Deliver key touch point briefings to a high standard so that applicants fully understand the information
provided. Ensure that information books are given out accordingly.

- Provide information to service users in a timely manner, being aware of other appointments, dispersal
date.

- Make contact with dispersal accommodation providers and other relevant agencies, providing letters
as appropriate, to ensure vulnerable clients are appropriately supported in their dispersal area.

- Link Asylum Seekers and Failed Asylum Seekers with other relevant organisations.

- Keep full accurate and up-to-date case records , complete case follow up within the requisite time scales and undertake any necessary administrative tasks.

- Ensure accurate records are kept.

- Participate in rota duties on a planned or ad hoc basis as may be required to cover telephone advice
line out of hours service.

- Respond flexibly to provide cover for all other operational activities.

- Keep up to date with legislation and the impact it may have on service users.

- Undertake any other duties which may be assigned from time to time and may include cover for other funded projects e.g. Supporting Victims of Human Trafficking and anti-human trafficking operations etc.

​

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.  

- This post is subject to a Disclosure and Barring Service (DBS) check (England only)

- This post is subject to a PVG check (Scotland only)

- This post is subject to Counter Terrorist Check (CTC)

- Suitable candidate must be OISC registered or have the willingness to work towards OISC qualification. 

Therefore the applicant must:

• Be able to provide documents to show their right to work in the UK ie valid passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalization as a British citizen, Biometric Residence Permit etc. 

• Be able to provide continuous UK address history for the previous 5 years.

• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

​​We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job.

Part time – 3 or 4 days per week (21 – 28 hours)
London, Manchester, Birmingham or Bradford with home working options
Permanent

Do you want to work for an organisation with an inspiring cause, an ambitious plan, and a dedicated team of staff and volunteers? Join Refugee Action, where 98.5% of staff and volunteers feel proud to work or volunteer.

Refugee Action exists to help refugees and people seeking asylum who have survived some of the world’s worst regimes. After fleeing unimaginable horrors, they find themselves in a continued crisis in the UK, often homeless, living in poverty and unable to work. We provide these highly vulnerable, traumatised people with the support they need to live again with dignity. Then we help them build safe, happy, and productive lives in the UK. Our vision is that refugees and people seeking asylum will be welcome in the UK. They will get justice, live free of poverty and be able to successfully rebuild their lives.

Our vision for a welcoming UK has never been more important. Last year almost 80 million people were displaced, the biggest refugee crisis since the World War Two. Add to this the most hostile Government we have ever faced, now’s the time to stand up for the rights of refugees.

Refugee Action aims to attract, retain and develop the highly skilled and engaged individuals in every area in which we work. We’re proud of our diverse workforce and values-based organisational culture.
We are looking for an empathetic and motivated Head of HR to lead our small HR team and join our Senior Leadership team. In this role you will:

• Lead and develop a HR function that enables Refugee Action to achieve its strategic aims by recruiting, managing and developing skilled and engaged staff.
• Oversee all operational and strategic HR activities.
• Promote and protect an inclusive organisational culture true to our values that supports anti-racism in all its forms (Our values are: with refugees & asylum seekers, collaboration, courage).
• Manage HR staff and support them in their development in their roles.
• Proactively collaborate with leaders and managers across the charity to ensure the effective support and management of staff.

To succeed in this role you will have:

• Experience of working in a generalist HR management role with experience of developing and implementing HR practices, policies and systems.
• Experience of setting / contributing to HR strategy with experience of developing and overseeing HR workplans and budgets.
• Passion for delivering a high quality, efficient and highly empathetic HR service to an organisation.
• Strong leadership and people management skills with the ability to create an inclusive culture of learning and collaboration with individuals and within the HR team.
• Commitment to the values of Refugee Action with the ability to embed these into HR processes and practices.
• A working knowledge of UK employment law sufficient to assess risk, develop compliant processes and provide high quality HR advise to senior managers.
• Experience and understanding of cultural diversity and the ability to work with people from a range of different cultures.

Those with lived experience as a refugee are encouraged to apply.

Closing date: 10:00am Monday 1st November 2021
Interviews: Monday 15th November 2021 via zoom/teams

Administrator in Warwickshire Service (part time, fixed term)

Contract: Fixed term until 31st March 2022

Hours: This role is a 22.5 hour position. However this role will be temporarily working 30 hours per week until 31st March 2022 and the salary will be amended to reflect this.

Refuge is the UK’s largest provider of specialist services and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

The domestic abuse service ​in Warwickshire co-ordinates the MARAC – Multi-Agency Risk Assessment Conferences.  These are meetings where information is shared on the highest risk domestic abuse cases between representatives of local police, health, child protection, housing practitioners, Independent Domestic Violence Advisors (IDVAs), probation and other specialists from the statutory and voluntary sectors.

We are looking to recruit a candidate with excellent organisational skills to provide high quality support to the MARAC Co-ordinator and ​the administration of the MARAC meetings. You will collect and record information on MARAC cases and identify issues to be raised with the MARAC Co-ordinator. Taking and distributing accurate minutes of MARAC meetings, will be part of this role, as well as keeping track of outstanding actions from across the partnership, liaising with partners and reporting overdue actions to coordinator.

The successful candidate will have outstanding administration skills and the ability to use initiative and judgment in dealing with colleagues and partner agencies. You will communicate clearly and concisely, in your written and oral communication and work successfully both independently and as part of a team. ​Whilst experience working within a similar field is desirable, this role is open to all applicants with administrative skills keen to get into the sector.

You will be familiar with collecting data, be a motivated learner and have proven ability to maintain high standards of confidentiality.

Refuge offers: a competitive salary with annual progression within points of the salary grade; 28 days annual leave increasing to 30 days; a pension scheme that includes a 6% employer contribution; as well as a comprehensive Employee Assistance Programme.

Closing Date: 9:00 am Monday 1st November 2021

Interview Date:   Friday 5th November 2021 

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Midlands Network Manager 

The Midlands Network Manager (MNM) will line-manage a team of 10 County Advisers, who together manage around 100 Group Secretaries.

Our client's County Adviser and Group Secretary team are responsible for member recruitment, the provision of member events, services and local lobbying and are the first point of contact for their members. By recognising and sharing best practice, identifying individual strengths in your team and implementing a continual programme of team development, this role will ensure members receive the best possible service.

This is a strategic and responsible role. To deliver against targets and key performance indicators for their team, the MNM will establish protocols, management processes and key performance indicators of their own to ensure consistency and continual improvement.

This is principally a line-management role but will involve some member contact and reporting to and working with member and staff boards and working groups within the organisation.
This role will work to an annually reviewed regional strategy and will report to the Regional Director (East and West Midlands).

Midlands Network Manager Requirements:

- A leader, with sales management experience and familiar with membership organisation(s). You will have the skills and expertise to ensure their large team of member facing professionals provide an excellent service to members, while successfully growing the organisation in the Midlands.
- Willing to travel extensively in the Midlands territory you will have access to offices in the East and West Midlands as well as some home working.
- To line manager a professional team, you will be strategic, methodical, an excellent communicator and have a flexible and responsive leadership style.
- With a passion for farming, growing and rural affairs you will have a desire to ensure members have access to a range of bespoke membership services, delivered by a professional, diverse and dedicated team.
- A relevant degree or equivalent experience essential as IT proficiency (use of MS office software and their own CRM system).

Who are they?

They are the voice of British farming, and their members are at the heart of what they do. On their behalf they lobby government and other stakeholders, develop policy and provide a range of frontline services.

Working for them means working alongside great people who are committed to their work and recognised for their knowledge and expertise.

Why join their team?

You will become part of their friendly, dedicated working environment and work with a highly motivated team, recognised for their knowledge and expertise and passion about food and farming. In addition to this they also offer, 25 days annual leave (plus, statutory bank holidays) and an attractive contributory stakeholder pension scheme.

They are an Equal Opportunities employer and values diversity.

A combination of Office based/Hybrid working will be considered for this role.

They reserve the right to close the application window early.

Location: East and West Midlands
Contract Type: Permanent
Hours: Full Time, 35 per week
Salary: circa £55,000 per annum + Company car provision

Closing date: 07 November 2021

Whilst there is a closing date, if they receive a lot of applications, they may close this vacancy early. They therefore advise applying as soon as possible.

You may have experience of the following: Account Manager, Account Management, Memberships Account Manager, Memberships Manager, Key Account Manager, Sales Manager, Business Development, Business Development Manager, Sales Executive, Internal Account Manager, Internal Sales Executive, Relationship Management, etc

Ref: 103 843

About Us

We are the charity who look after and bring to life 2,000 miles of waterways across England and Wales, because we believe that life is better by water. Every role across the Trust plays its part in transforming our canals and rivers into spaces where local people want to spend time and feel better, bringing wellbeing benefits to millions. 

Our Welfare Officer(s) acts as a key point of contact, responsible for offering advice, guidance and signposting for any person within the Trust who has a concern about the welfare of customers on the Trust’s waterways.

The role holder will work with our existing Welfare Officer to develop and maintain a network of external organisations who will provide some or all of the local support necessary to resolve particular cases; monitoring and dealing with 170+ welfare referrals per year. 

The Welfare Officer will be an expert resource within the Trust and provides assistance in the development of guidance to help cross-functional teams support boaters in need and reducing the number of vulnerable boaters entering lengthy and costly enforcement action. 

Location & coverage

Our Welfare Officer will be offered on a remote working basis, with a requirement to attend our main hub spaces as and when required for team working a collaborative meetings.   

Relavant hubs include: Leeds, Liverpool, Burnley, Newark, Birmingham, Milton Keynes, Gloucester or London. 

The regularity & flexibility of travel will be discussed further at interview stage. 

See our network via our apply portal. 

DBS

The post involves regular unsupervised contact with adults at risk which may include providing support and signposting in relation to personal matters such as mental and physical health and finances and regularly making safeguarding referrals to local authorities. The postholder is regularly in one to one situations with adults at risk often on a one to one basis.

As this role is on the Rehabilitation of Offenders Act 1974 Exception Order applicants must state the details of any cautions or convictions whether spent or unspent on the self-disclosure section of the application form.

This job involves regulated activity with children and adults at risk as defined by the Protection of Freedoms Act 2012. Therefore, an Enhanced Criminal Record check will be undertaken by the successful candidate prior to employment.

A criminal record is not necessarily a bar to employment with us. HR will advise and decisions made on a case by case basis.

About the role

Key Accoutabilities: 

• Provide one to one, unsupervised support and signposting to vulnerable boaters and adults at risk.
• Undertake home visits with customers some of which maybe vulnerable boaters, adults at risk and children.
• Ensure personal details are inputted and maintained into Trust systems including risk register, safeguarding register and appropriate CRM systems.
• Be an advocate for adults at risk / vulnerable boaters where necessary eg: attending boat evictions, boat removals etc.
• Work with LSOs to agree equality adjustments and draft support plans, action plans for adults at risk / vulnerable boaters.
• Provide expert advice for staff, volunteers, customers and stakeholders on matters involving vulnerable boaters, suggesting appropriate courses of action to ensure support networks are offered.
• Be the point of contact in enforcement cases where the boat owner/occupier is discovered to have welfare needs or has entered into the enforcement process as a result of a vulnerability. Engaging the relevant support agencies as appropriate.
• Review current enforcement cases where the boat is the occupier’s home, and if so support the customer and Trust employees to establish the appropriate welfare assistance. With specific input into enforcement cases of boat removals.
• Develop a database of relevant organisations that can provide welfare assistance to boat dwellers. Support waterway and enforcement staff in maintaining and developing contact details for local support agencies and help them to engage in joint working opportunities through multi agency support networks.
• Work with the Designated safeguarding Officer to agree startegies for external referral of vulnerable adult cases to statutory safeguarding agencies such as the police/social services etc.
• Review working practice with Workplace Matters and develop best practise strategies so that the waterway chaplaincy can maximise the support they can offer our customers.
• Help establish and support the Trusts policies on vulnerable boaters and assist in compliance with relevant legislation, for example the Equality Act and the Trust’s approach to safeguarding Vulnerable Adults; member of Trust’s Safegaurding Board.
• Keep up to date with Equality and Diversity legislation, monitor any changes to future welfare provisions and benefit guidance
• Develop recording plans and a reporting process ensuring confidentiality is maintained throughout.
• Displaying the Trust values and behaviours at all times
• Ensuring that diversity and inclusion are integrated into all aspects of Trust life and promoting inclusion by challenging behaviour, practices, actions, or decisions that are counter to the objectives of the Trust’s policies and values. 

Safety responsibilities

• To be aware of your own responsibilities regarding safeguarding and to support our commitment to providing safe environments and working practises that promote and protect the safety and welfare of children, young people and adults at risk at all times. 

Knowledge, Experience & Skills: 

• Demonstrable experience as a welfare advisor (paid or voluntary work basis).
• Knowledge of welfare rights and the relevant legislation including equality issues and related policy & procedures.
• Knowledge of core legislation and government guidance for the Safeguarding and Protection and Vulnerable Adults and Child Protection policies.
• Basic knowledge of welfare roles and responsibilities of local statutory agencies (local authorities, police and health agencies).
• Good understanding of welfare support available through charities and other third sector agencies. Recent experience of offering benefit and housing advice and information plus money advice, with a thorough knowledge of the benefits system.
• Experience in dealing with issues associated with the transient lifestyle.
• Excellent verbal and written communication and networking skills.
• Able to communicate effectively both internally and externally to a wide variety of customer.
• Ability to show leadership and good team working skills.
• High level of customer service skills, ability to deal with complex and challenging issues and a variety of customers in difficult circumstances.
• Good understanding of fairness, equality and inclusion policy and practice.
• Ability to work under pressure.

Ability to travel – driving is integral to the role.

To Apply:click on the "Apply for this job" button and follow the process - complete the application form, upload current CV and supporting statement.

If you have any questions about the role please contact our recruitment team. 

We are currently conducting our interview processes virtually as we continue to respect and follow necessary social distancing guidance to protect our team and our candidates. You may be invited to a face to face further stage interview which will always be conducted following strict social distancing guidelines. 

What We Offer

In addition to your annual base salary of £27,381, we also offer Car Cash Allowance (£390 per month), a competitive contributory DC Pension scheme arrangement, and numerous other employee benefits, including several salary sacrifice benefits.  We are also open to flexible working arrangements.

Further details can be found via the Apply Portal. 

£32,061 inclusive of allowances

We are striving to represent the diverse communities that we are a part of. All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job. 

Find out more about the work we do on our website. 

Service Manager

Are you a compassionate and driven leader?

Do you have the passion and commitment to make a difference to people’s lives who are affected by dementia?

Can you manage multiple projects with ever changing priorities with a positive “can do” attitude?

If yes we would love to tell you more!

Service Manager Responsibilities:

We are the UK’s leading dementia charity. Every day we work tirelessly to find new treatments and ultimately, a cure for dementia. We provide expert information and support services to all those who need our help, and we are also creating a more Dementia Friendly Society so that people with the condition can live without fear and prejudice.

As a Dementia Connect Local Services Manager you will:-

• Provide local leadership and management of local services, across the West Midlands
• Be responsible for managing specific contracts and supporting the Area Manager to deliver the Alzheimer’s Society’s strategy.
• Lead the local delivery of the services across a designated area, ensuring that services are of high quality, person centred, safe and people affected by dementia are at the heart of service delivery.
• Have direct line management responsibility for Dementia Support Workers/ Advisers who provide support and guidance to people with dementia within a person-centred approach.
• Report directly to the Area Manager and will be a member of the Midlands Central management team.
• There will be a requirement for travel across a designated area.

Service Manager Requirements:

Our people are our greatest asset, and it is only through our people that we will achieve our strategy, therefore we are looking for someone who can truly role model our managers charter to ensure we get the best from our people. We are looking for;

• Someone who can demonstrate the ability to influence and manage relationships with stakeholders to take forward our Dementia Connect Service.
• Experience in influencing key roles in Health & Social Care sector to ensure we are the go-to provider for dementia services and deliver quality services in line with our wider strategic needs.
• A great people manager having led teams to enable them to deliver high performance outcomes and work collaboratively to provide an excellent service.
• A role model of our values and behaviours in all they do, who can work effectively with internal teams to achieve mutual outcomes.
• Successful managers of change from start to end and will need to be highly organised and able to manage multiple priorities.
• Someone who works well as part of a multi-disciplinary team.
• A positive and proactive attitude to challenging situations and problem solving, using a collaborative and engaging approach with your team.

About Alzheimer’s Society:

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Position: Dementia Connect Local Services Manager
Location: Home Worker - England and Wales
Contract type: Permanent
Hours: Full Time, permanent
Salary: £32,622 - £35,624 actual per annum (depending on skills and experience)

Closing Date: 24 October 2021
Interview Date: 2 November 2021

You may have experience of the following: Service Manager, Services Manager, Registered Manager, Care Manager, Care Management, Dementia Services, Dementia Support, Charity, Charities, NFP, Not for Profit, Third Sector, etc.

Ref: 103 663

Work with us

The Vegan Society is an anagram of The Nicest Voyage. Quite fitting, we think, as for many people veganism is a journey – and a pretty remarkable one at that. Regardless of where you are on your vegan journey, our staff are on hand to make it easier, healthier and more fun. If you think you’d be great at helping others with this, read on, as this may be right up your street.

The Vegan Society makes veganism more accessible and an easily adopted approach by supporting individuals, policy and decision makers, caterers, manufacturers, health care professionals and the media.

Who we’re looking for

Are you passionate about changing the way we treat animals? Do you want to help reduce damage to our environment? Do you want to encourage people to enjoy healthy vegan food that looks good and tastes great? We’re looking for a strategic leader who can help to drive both individual behaviour change and system change, to support a vegan future.

Equality, Diversity & Inclusion

The Vegan Society as an organisation values equality, diversity, and inclusion. We want to be an organisation that tackles any structural discrimination or prejudice. We are actively trying to increase diversity in our organisation and encourage applications from all sections of the community. We will offer an automatic interview to all candidates who meet our essential criteria and who identify as from an under-represented race or ethnicity or as deaf, neurodiverse, or living with disability.

The role

Due to internal promotion, the Head of Campaigns, Policy and Research role has become available. This is an exciting opportunity for someone whose values and beliefs align with The Vegan Society, and who is ready to seize opportunities to take veganism to the next level.

Reporting to the CEO, the Head of Campaigns, Policy and Research will lead and manage our Campaigns, Policy and Research team providing strategic direction, motivation and creative ideas.

The successful candidate will build relationships with influential audiences across the vegan, food and environment sectors – engaging with individuals, groups and the government in order to provide vegan solutions to many of the problems our society currently faces.

As Head of Campaigns, Policy and Research you will engage with political audiences and public institutions at high level to meet the Society’s campaigning objectives.

You will build credibility and relationships with Parliamentarians and work in collaboration with organisations with similar goals.

As Head of Campaigns, Policy, Research you will:

• Devise and develop campaigns, policy and research activity that promotes the benefits of veganism; supports new and existing vegans; and encourages more vegan-friendly policy.
• Lead and oversee a team including campaigns, policy and research staff along with the organisation’s senior dietitian and fundraiser
• Develop and monitor the CPR strategy, setting KPIs and evaluating impact
• Produce and monitor the CPR budget
• Oversee delivery of high profile, high impact campaigns
• Build relationships with other organisations to raise the profile of The Vegan Society across a variety of sectors
• Act as spokesperson across a variety of issues, actively seeking opportunities to get your voice heard
• Collaborate with teams across the organisation to offer and enlist support
• Be part of the Senior Management Team, driving the organisation forward to meet the organisation’s strategic objectives

To be considered as our Head of Campaigns, Policy, Research you must have:

• Experience running public facing, ideally behaviour-change, campaigns
• Experience in developing policy and liaising with policy-makers and politicians
• A good understanding of the political landscape in the UK and beyond
• Demonstrable leadership skills and experience
• Strong project planning experience
• Experience in strategy development
• Experience of budget planning and management
• Experience of public speaking and influencing at a high level
• A creative, solutions-based approach

What we offer

• A fun and supportive team
• A solution-focused atmosphere and hard-working environment
• Flexible working hours
• Employee Assistance Programme and health cash-back scheme
• Cycle-to-work scheme
• Childcare vouchers scheme
• Animal companion compassionate leave
• Ethical pension scheme (5-7% employer contribution)
• Death in service benefit
• 28 Days leave + 8 Bank Holidays (25 days annual leave & 3 closure days)
• Central Birmingham office location. Some home-working may be considered, but the role must be office-based for at least 2 days per week.

Additional information

This is full time (37.5 hours per week) role with a salary of £40,876 - £44,514 per annum.

The application deadline is 9am on Friday 29th October, however we will be reviewing applications as received and may end the application stage early if we get enough candidates.

Interviews date TBC.

Find out more about what it is like to work for The Vegan Society by reading our recruitment pack.

Are you the dynamic, entrepreneurial and resilient person we are looking for to lead our organisation forward?

We are seeking someone who has the business development expertise to build on our past successes and to develop existing and new services for older people. 

Though operating in a rapidly changing environment, we have maintained our strong track record of delivering advice, care and preventative services and we are ambitious to achieve more. 

You will bring knowledge and understanding of health and social care as it affects older people, experience of leadership and management at a senior level and the personality to build and maintain effective relationships with older people and key agencies across the city and nationally.

The closing date for applications is 5pm on Monday 25th October 2021. Interviews will take place on the 1st November.

Application forms must be completed fully; CV’s will not be accepted. An application form and details of how to apply are available in the recruitment pack below. 

We have an exciting opportunity for Finance and Operations Manager to join a small
team. This is a new role and it will report to the Head of Finance and on occasion
deputise. You will have the responsibility for the management of financial and
operations of the organisation. The post-holder will need to be comfortable with
project management and co-ordination role across the organisation and will
oversee the day-to-day operations of finance, systems and IT, and HR queries.
We’re therefore looking for someone to join UpRising who is a natural people-
focused problem solver, with good financial acumen and a track-record of
successfully managing projects with a wide-range of stakeholders. The successful
candidate will be able to balance the rigour and attention to detail needed to lead our
finance function with the big-picture skills necessary to work with members of the
Senior Leadership Team. 

Our Mission is to… open up the pathways to leadership for talented young adults
from diverse and underrepresented backgrounds and to equip them with the
knowledge, networks, skills and confidence to fulfil their leadership potential, find
new opportunities and transform the world around them through social action.

Our Vision is for… public leaders to better reflect and represent the communities
they serve; with the motivation and character to bring about a substantial shift in
power, enabling more people to take charge of their future and positively change
their communities.

Person Specification

Finance

Relevant, recent experience of working in:

• You understand SORP accounting rules and have applied them
• Have a track-record of financial management experience in the not for profit sector
• You are able to reconcile up to trail balance
• Year end experience and working with Auditors
• You have experience developing management accounts and talking them through with budget holders. You are highly numerate and have an analytic approach to your work.
• You are able to use excel to a high level, using pivot table function and complex coding to manipulate financial data for end users ease
• Working with Trusts/Foundation and creating finance reports based on their needs

HR and other

• Working with payroll and payroll agents
• Advised/completed recruitment and induction process for staff
• Implemented learning and development objectives
• Able to manage and coordinate external consultant contracts
• Understand supplier contracts, how to source and negotiate contractual terms
• Conducting IT projects from beginning to end with little support
• Understand GDPR processes and implement
• Able to conduct health and safety checks, reports and assessments

Education/training

You are part qualified, fully qualified accountant or have experience to this level

How to Apply

Deadline to apply: Sunday 31 st October 2021

Please apply as soon as you can: we will interview candidates as appropriate
applications are received. Please email hr at Uprising stating how you meet the
requirements for this post.

Please send a completed application form and up to date CV (include contact details of
two references in CV). 

Please note that to keep our recruitment process open and fair, we will not negotiate
salaries outside the advertised range. Position remains open until filled.

Job Purpose:

 To provide refuge cover overnight and ensure the safety and security of the residents and refuge building, including admitting and settling in new residents.

Duties and Responsibilities Administration:

 To work within BSWA’s administrative and financial systems.  To ensure that adequate records are kept for all service users.  To keep accurate records of financial transitions in line with BSWA’s procedures.  To ensure that Health and Safety records are kept up to date.  To keep inventories of all refuge contents.

Communication:

 To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuge, staff, volunteers and service users by: a) maintaining BSWA communication records b) following safety procedures c) carrying out risk assessments in conjunction with your line manager d) attending appropriate team and project meetings  To attend training relevant to the post in agreement with your line manager.  To attend support and supervision sessions with your line manager.

Premises and Equipment:

 To ensure that the appropriate agreements related to tenancies are completed.  To ensure that house rules and fire safety procedures are read and understood by new tenants and that all residents comply with them.  To carry out health and safety checks to ensure the building is secure at all times, maximising the safety of residents and staff.  To prepare rooms for new residents, ensuring compliance with health and safety requirements.  To ensure the refuge is clean and tidy overnight  To ensure that the refuge revenue is collected by completing housing benefit forms and all personal contributions are collected on a weekly basis, in advance.  To report to your line manager any difficulties in relation to the collection of rent and other charges.

Support Work:

 Devise and implement appropriate methods of communication with women and children living in refuge, in agreement with your line manager.  To take out of hours referrals, including an initial risk assessment  To welcome and settle women and children into the refuge, familiarising them with the building.  To respond to emergency situations arising within the refuge out of hours, including during the sleep-in period.

General:

 To maintain the confidentiality of the women, young people and children using the service.  To maintain confidentiality in all matters relating to the organisation.  To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation, adhering to BSWA’s framework for equal opportunities and anti-discriminatory practice.  To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout.  To ensure the efficient use of resources at all times.  To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA.  To participate in the development and annual appraisal of a personal individual development plan with the line manager.  To undertake any other duties required by BSWA, which may arise incidentally, develop, or be assigned commensurate with the post. 

Salary - £37,300 - £40,248 + up to £5,000 accountancy allowance

The Government Property Agency’s mission is to provide great places to work for civil servants. We are using our scale and commercial expertise to do this effectively, efficiently and sustainably, helping to support growth in all parts of the UK. We are growing rapidly through acquisition of Government properties from Departments. Turnover has risen from £0.4bn in 20/21 to £1.1bn in 21/22 and it will continue to grow as more properties are transferred and run by GPA. The postholder can be based at any of the GPA locations with Finance presence outside London. GPA has offices in Birmingham, Platform 21, Leeds, The Lateral; Manchester, Piccadilly Gate; Nottingham, Apex Court. Some business travel may be needed in due course when travel restrictions allow. 

With a strong focus on improving the GPA’s customer service offering, the Client Finance Manager will be responsible for providing financial management and reporting services to a portfolio of clients, delivering excellent financial reporting and property accounting to new and existing customers alike. The postholder will have full responsibility for all aspects of financial services delivery for existing and prospective clients including budgets, forecasts and client liaison.

The responsibilities of the Client Finance Manager will include

• Being accountable for financial control over property services accounting, ensuring high levels of client satisfaction by providing accurate forecasting, explanations and billing
• Maintaining a focus on process improvement, including planning and establishing new systems and processes for quarterly financial reporting to ensure clients understand their costs and bills, delivering an ongoing service that meets and exceeds expectations
• Being the key liaison between senior finance and property staff for client meetings, involving being acutely aware of the customers’ needs and acting upon them, and being proactive in problem solving and finding solutions
• Delivering budgets and forecasts for each client, property and tenancy, using complex data from the MRI Horizon general ledger and other systems, Hyperion and Excel tools to provide accurate and meaningful financial information
• Leading the service delivery to clients alongside management accountants and other colleagues, supporting the growth of the GPA, and matching resources to client demand
• Manage due diligence exercises on estate-related financial information provided by the client and interrogate to identify material financial risks to GPA and ensure correct account treatments are applied

Key Skills & Experience

• CCAB, or equivalent, qualified/part-qualified accountant with a recognised professional body
• Be proficient in Microsoft Excel skills and able to manipulate complex data sets
• Strong attention to detail and ability to analyse and interpret significant amounts of financial data
• Have experience in client finance, including reporting to clients, managing systems and processes, working in partnership with clients to deliver results (desirable)
• Have experience with property management systems such as MRI Horizon, Yardi Voyager, or similar systems, in addition to Excel and Hyperion (or similar) for financial reporting (desirable)
• Ideally have experience in the property industry within medium to large organisations where customer service is a priority (desirable)

To apply for this opportunity, you will be required to produce a supporting statement against the four GPA core values, answering specific role focussed questions. For more information, please apply using the link, or contact Michael Swinburn or Jack White at our retained search agent, Robertson Bell.