11 Advisor jobs in Derby, England

GamCare is seeking compassionate and motivated Helpline Advisers to join our Helpline & Online Services team and play a key role providing vital support to people affected by gambling harms, whether they're seeking help for themselves or worried about someone close to them. Through telephone calls, live chat and WhatsApp, you will help people feel heard, understand their options and take positive steps towards accessing the support they need.

As a Helpline Adviser you will listen without judgement, assess individual needs, provide emotional support and practical information, and help people access appropriate treatment and specialist services.

We're looking for people who combine empathy and excellent communication skills with the confidence to manage sensitive and sometimes challenging conversations. You will have experience of providing support, advice, guidance or customer service, ideally within a helpline, health, social care, online support or similar environment. You will be a good listener, able to build trust quickly, remain calm under pressure and make sound judgements while maintaining clear professional boundaries.

You will also be comfortable using digital systems, communicating through different channels and keeping accurate records. An understanding of safeguarding, confidentiality and the needs of vulnerable people is important, as is a willingness to learn, work collaboratively and respond positively to feedback.

This is a temporary, home-based role, with a minimum commitment of three days per week. Shifts are scheduled between 12pm and 11.30pm, Monday to Sunday, so flexibility across these hours is essential.

You will need to be available for three initial training days on 24, 25 and 26 November 2026, from 10am to 6pm. Ongoing induction, training and support will help you develop your knowledge and confidence in the role.

For further details and to apply please click the apply button.

The closing date for applications is 3 November 2026.

Applications may close earlier if sufficient interest is received, so early applications are encouraged.

GamCare is an equal opportunities employer, committed to creating an inclusive environment where everyone is treated fairly and with respect.