City Hearts are currently recruiting for an Outreach Caseworker to work within the Anti-Trafficking Team of the organisation, working with both male and female clients. This role will require the successful candidate to casework the Survivors of Modern Slavery in the National Referral Mechanism (NRM) and women with life-controlling issues in their rest and reflection period before moving on to support the Staff of City Hearts; to ensure all standards for City Hearts are upheld to a high standard.
City Hearts was founded in 2005 with a mandate to fully restore those with a history of vulnerability and exploitation. We began with a single home to help women with life controlling issues and shortly after welcomed our first survivor of Modern Slavery. Since then we have expanded dramatically across multiple regions and now provide accommodation and outreach support to hundreds of survivors of modern slavery every year, as well as continuing to house and support women with life-controlling issues.
The Role:
- Caseworking individual PVOHT (Potential Victims of Human Trafficking);
- Regular feedback and review meetings with Outreach Coordinator;
- Arranging and attending appointments for individual;
- Following up all the paperwork and details of VOHT in adherence to the terms of the contract; including on line reporting. Including, weekly reviews, daily logs and inductions.
- Shift flexibility to include some evenings and, weekends and sleeps on a rota basis at safehouse,
- Ensuring that volunteers who work with you on shift have the proper level of support and adhere to policies and procedures;
- Ensuring that all Key Performance Indicators are met;
- Ensuring progression of VOHT through system;
- Liaising with organisations and individuals regarding PVOHT and CH in a professional manner –
- Identifying support hours and ensuring accurate logging of all hours;
- Ensuring paperwork is being completed correctly and in a timely fashion;
- Ensuring Exit Strategies are being prepared in a timely fashion;
- Dealing with out of hour crisis in accordance with standby rota;
- Receiving out of hours referrals, carrying out inductions, weekly reviews, updating IT system.
- Ensuring adherence to all internal procedures regarding City Hearts, the Safe Houses and any legislation;
- Promoting CH in adherence to the terms of the contract – this may include attending events on behalf of CH as a whole.
Any other duties that are commensurate with the role;
The Candidate:
- Ability to work in a team
- Ability to work under pressure
- Ability to liaise with other agencies in a professional manner
- Good communication skills
- Good organisational skills
- High level of emotional resilience
- Good IT skills and the ability to accurately record keep
- Ability to be flexible to needs of the service and clients
- Ability to manage time around shift work to enable adequate self-care and rest
Benefits:
30 Days Holiday (based on 40 hour working week)
Sleep shift pay supplement
Perkbox - local / national discount scheme + app
Training / Career Progression
Various courses - personal and professional development
On-going support
Group supervision regularly - share best practice
Closing date for the role is midnight on 7th February.
Job title: Advice and Information Officer
Area: Pop In, Williamson Street, Liverpool
Directorate: Operations,
Contract: 6-month Fixed Term Contract. Full time, 35 Hours per week
Salary: £20,163.00 per annum
About The Royal British Legion
The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.
Our Values and Behaviours
Does the following describe you?
- A desire to provide a great customer service and support
- Enjoy and thrive in working in teams and with others
- Passionate about supporting the Armed Forces community and honouring their contribution
- Come to work each day to be the best you can and to learn and develop
- An encourager, eager to share your knowledge and experience to help others
If so then we would like to hear from you ….
The Role
We’re making big changes. We are becoming more accessible, easier to reach and providing a more integrated service for the Service community and those that support us. The focus for our Area teams will be on engaging with the community, reaching out to those we support through a wide range of Partnerships making sure we’re accessible to many more people.
As a Royal British Legion Advice and Information Officer you will be based in the Pop In, Liverpool and will spend your time providing advice and information about all aspects of the Legion's work to visitors and via more remote outreach locations. You will also be expected to raise the profile of the Legion through presentations and attending networking events and manage and support a cohort of Information Volunteers.
Accustomed to providing advice and information support to customers you will have experience of building relationships with a range of different agencies. An excellent communicator with strong organisational and planning skills, you will also have good IT skills and be confident in supporting people. A full UK driving license and access to a vehicle would be essential for this role.
It is essential that you have an empathy with the UK armed forces community and some knowledge and understanding of this area would also be an advantage. This role is open to both employees and volunteers.
How to Apply
Please apply by clicking ‘Apply online’
Closing date for this role is Thursday 7th February 2020.
Interviews will be Monday 17th February 2020
We help members of the Royal Navy, British Army, Royal Air Force, veterans and their families all year round. We also campaign to improve their... Read more
We have a part time vacancy for an information line worker in our head office at Warrington. Key duties will involve taking & processing referrals to our service. If you have the following skills we would really like to hear from you.
Total hours are between 20 to 25 and will be worked Monday, Tuesday's, and Saturday mornings and one early evening. There is some flexibilty with core hours
- Excellent IT literacy skills, including Word, Excel, Database input and Email
- Excellent telephone skills
- Excellent organisational skills
- Good communication skills, both written and verbal
- Ability to organise own workload
- Able to understand and work within a framework of confidentiality
- Previous experience of dealing with vulnerable callers
Please send us your CV showing how you meet the above criteria.
The client requests no contact from agencies or media sales.
Location: Warrington Combined Court
Department: Witness Service - National
Hours per week: 29 hours
Citizens Advice won a grant from the Ministry of Justice to run the Witness Service from April 2015. The Witness Service has nearly 300 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.
Citizens Advice provide free, independent and impartial advice and information to help people resolve their legal, money and other problems. In the past year we have helped over 2.5 million people solve over 6.2 million problems. Our national network delivers services from over 3,000 locations in England and Wales. In 2015 we won Charity Times Charity of the Year for our work. Now we want to do even more.
Citizens Advice values diversity, promotes equality and challenges discrimination. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non-binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profile.
Interview date: 11/02/2020