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VoiceAbility are recruiting 2 full-time advocates to join our Liverpool & Sefton team. VoiceAbility supports people who face disadvantage or discrimination to have a voice that counts. Providing advocacy and user involvement services across England, VoiceAbility is a growing organisation working with people who are vulnerable or marginalised to raise their voices and have their rights respected.
About the role:
Advocates support people who may be marginalised or vulnerable to speak up and be heard. Their work strengthens voices, supports human rights and changes lives. Advocacy can be vital for people who cannot speak up for themselves, or people who feel they do not have the power to do so. Advocates work in on the front line delivering positive outcomes for the people they support. Advocates will support and enable service users’ understanding of their options. Advocates empower individuals to communicate their views in decision making processes, supporting them to make challenges when necessary and asking pertinent questions on the person’s behalf where they are unable to do so for themselves.
Location: This role will be home based. You will need to be able to travel around Liverpool & Sefton.
Hours: 2 x 37.5 hours per week
Contract Type: Permanent
Salary: £21,000 - £26,500 Per Annum - Starting at £21,000 Depending on Qualifications. Future scope to earn up to £28,000 subject to qualifications and performance
All applications by: 5pm Monday 8th March 2021
Benefits: 28 days annual leave plus bank holidays; 5% employer pension & 3% employee contribution; Salary sacrifice pension scheme; Separate Life Assurance Cover; Staff discount scheme including supermarkets, fashion, restaurants, cinemas, holidays and much more; Discounted Gym Membership; Cycle to Work; Employee Assistance programme; Supportive working environment fostering a good work/life balance; Support with professional development.
About you:
• Be passionate about empowering and enabling individuals to have their wishes, feelings, beliefs, and needs taken into account when decisions are made about their care
• Demonstrate excellent verbal, listening and written communication skills
• Have the ability to engage with people with complex needs and communication difficulties
• Be experienced in influencing and working with health and social care professionals, legal services, care staff, family members etc.
• Be able to build good relationships with clients, health and social care professionals, legal professionals, and carers
• Be able to identify and act appropriately where issues of safeguarding individuals arise
• Have strong IT skills to accurately record information in line with policy and current data standards
• Be experienced in working with marginalised and vulnerable adults and/or children
• Be able to research complex and sensitive issues independently, using case law, national policy and guidance for advocates to work for resolution of issues
• Be able to work to tight and changing deadlines
• Be able to work independently
• Hold a full, clean UK driving licence and have access to own transport. There is travel involved in the role.
Desirable skills or experience:
• Hold or be working towards Independent Advocacy Qualification.
• Knowledge and experience of the Care Act (2014) and Mental Capacity Act (2007),The Principles of Human Rights and Advocacy, and Deprivation of Liberty Safeguards. Mental Health Act (1983, revised 2007).
NB If you don't already hold the Independent Advocacy Qualification, it is a requirement of that you complete this within 12 months of commencing employment.
You may have experience of the following: Advocacy, Vulnerable Adults, Social Work, Healthcare, Policy, Legislation, Support Work, Charity, Third Sector, Advice & Guidance.
How to Apply: To apply for this role, please complete the online application form using the criteria in the person specification and upload your CV detailing your work history. NB CV's will not be used to short list.
Closing date for applications: 5pm Monday 8th March 2021
Assessment/ test: Online 9am Monday 15th March 2021
Interviews: To be held online via Teams week commencing 15th March 2021
Equality and Diversity Statement
VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.
Our mission is strengthening voice, supporting rights, changing lives
Our vision is of a society in... Read more
The client requests no contact from agencies or media sales.
Pause works with women who have experienced – or are at risk of – repeated pregnancies that result in children needing to be removed from their care. The programme gives women the chance to pause and take control over their lives, breaking a destructive cycle that causes both them and their children deep trauma. We are now working with more women who have experienced multiple removals than anyone else in the country.
Pause Practitioners, and the therapeutic relationships they cultivate with the people they work with, are at the heart of Pause’s success. They will have demonstrable skills and a track record of supporting complex and vulnerable people to overcome the trauma and challenges of their lives. They will usually have held a senior practitioner role in their respective profession and should have experience of delivering evidence informed approaches in their practice.
As a Pause Practitioner, you will be responsible for implementing a range of interventions and support measures as part of an integrated package of health, therapeutic and social support. Pause is specifically designed to address the complex needs of women, through intensive support, to enable change in their lives, and ultimately reduce the numbers of children being removed into care. You will work systemically in delivering a relationship based programme where frequency, tenacity and creativity are central.
Pause works with women who have experienced, or are at risk of, repeat removals of children from their care.
Through an intense progr... Read more
The client requests no contact from agencies or media sales.
We currently have an exciting opportunity for a Caseworker within our Outreach Support Team. In
this role, you’ll be responsible for supporting survivors of modern slavery currently within the
National Referral Mechanism who are living within the community. The role is to assess and
respond to client needs, signpost clients to local services to meet identified needs, and to empower
clients to take steps towards independence. You will also work in an agile and responsive team
environment providing a great standard of support for clients.
• Providing casework support for Survivors Of Human Trafficking across the North West.
• To be the named caseworker for 5-8 higher needs clients, and work alongside other
caseworkers to support a number of lower need clients
• To work effectively as a team, including giving responsive feedback and handover
information to Line Manager, and colleagues where there is a shared caseload.
• To independently meet deadlines, including accurately recording and logging support hours,
documenting relevant client information and completing other administrative paperwork in
adherence to the terms of the contract.
• To risk assess and take appropriate steps to safeguard clients.
• To follow ECAT requests and meet KPIs set by contractors.
• Ensuring all clients receive the full protection/support of the EU convention, as laid out in
article 12 of the ECAT.
• To arrange appointments for individual clients, and liaising with organisations and
individuals regarding clients in a professional manner.
• In Outreach - Visiting clients face to face (where suitable) a minimum of once a month,
taking into account what is reasonable to meet that client’s needs.
• Meeting clients in an appropriate environment, including using remote sessions where
needed.
• To ensure the progression of clients through the system, including journey planning and
move on strategies, within the required time frame.
• To regularly attend supervision meetings with Line Manager.
• Adhering to all internal procedures regarding City Hearts and any legislation.
• Promoting CH in adherence to the terms of the contract – this may include attending events
on behalf of CH as a whole.
• Being placed on the Drop In rota to support clients where required.
City Hearts was founded in 2005, beginning with a single home to help women with life controlling issues, shortly after we welcomed our first s... Read more
The client requests no contact from agencies or media sales.
JOB DESCRIPTION
Job Title: Outreach Support Worker Salary: £ 22,400.00
Status: Substantive
Hours: 37.5 hours per week, including early mornings, evenings and weekends.
Holidays: 22 Days plus Bank Holidays
Based at: Locations throughout the Wigan Borough
Responsible to: Outreach Team Lead
Accountable to: Queen’s Hall Action on Poverty Trustees
Closing Date: 12 Noon Friday 5th March
Interviews : W/C 8th March 2021 ( possibly via Zoom)
To Apply : Please review the attached documents and enclose CV & Covering letter stating how you meet the person specification for this role
Please only register your details via this link when you are ready to upload your documents
JOB PURPOSE
The key role will be to engage with individuals in the borough who are rough sleeping and who at present do not access services. The Post Holder will utilise their skills and experience to continue to work towards and develop partnerships, develop specific referral pathways into accommodation and recovery services, gather intelligence, build trust and respect, and lead and contribute to extensive outreach within the community. The post holder will, in partnership with other existing services and organisations, identify barriers into accommodation and treatment and work on creating and delivering solutions to these barriers. The post holder will also focus on early intervention, assertive and pro- active attrition work engaging individuals who are rough sleeping. The Outreach and Engagement team will be responsible for contributing to the overall performance of the service to ensure that contractual output targets are achieved. They will also be required to record and input data and information in order that the service operates within contractual, administrative and financial requirements. The post holder will be required to work across a number of operational sites across the borough as required and work flexibly to maintain the most appropriate level of service provision. This will include evening and weekend working and extensive street outreach. The post holder will be expected to take responsibility for personal development, identifying personal training needs and participate in regular supervision and appraisal.
The client requests no contact from agencies or media sales.
About the role
The Independence at Home Manager is a senior role within Age UK Lancashire, and the Operations Team, reporting to the Operations Director and deputising for them where required. You will lead a team responsible for delivering a number of income streams including services contracted by the Local Authority and NHS.
This role provides an outstanding opportunity to work for a Charity where our mission is to Deliver Outstanding, Responsive & Inclusive Services & Solutions
As a Senior Operational Delivery Manager you will be responsible for:
- Leading the delivery and development of contracted, grant funded and customer purchased services
- Engaging with relevant external and internal colleagues to ensure that the quality of services are continuously improved and are value for money
- Reporting to the Operations Director and supporting them to design, develop and deliver the Operation’s strategy
- Leading delivery teams to achieve optimum performance
- Key stakeholder management
About you
Some of the key skills and experience you'll bring:
- Experience of working in the Charity/Third Sector, or related field.
- Extensive experience of Operational Performance and Reporting
- Strong leadership and people management skills, with experience of having improved team performance
- Very strong operational and data analytical capability and organisational skills, adherence to policy and procedures and ability to establish new business processes as they arise
- Strong leadership and people management skills, with experience of having improved team performance
- Experience of managing NHS/Local authority contracts or working within a similar sector
- Recent track record of service improvement
Next Steps
For an informal discussion about the role please contact Donna Studholme, Operations Director, details can be found in the job pack on our website:
The full job pack can be downloaded from our website, we do not accept CV's.
Closing date: 22nd February 2021
Interviews: TBC
The nature of the post will require travel across the area. A full driving licence, appropriate insurance cover and use of a car are essential.
DBS: This post is eligible for an enhanced DBS check and all the associated costs will be met by the employee. The cost for the DBS check is £40 plus an additional administration charge of £5.50 totalling £45.50. This amount will be deducted from an employees first salary with Age UK Lancashire.
The client requests no contact from agencies or media sales.
Debt Caseworker/Trainee
Hours: 36 per week
Location: Citizens Advice St Helens
Salary: £19,571 - £22,500 * per annum + up to 5% pension (*pro-rata for part time/ starting salary dependent on experience)
The postholder will undertake and complete Debt Caseworker as directed. To identify, develop and implement a range of debt avoidance and management initiatives and to provide an effective and efficient specialist Debt casework service within the aims, policies and principles of the Citizens Advice service.
Closing date: 12noon 11th March 2021
Interview date: Tuesday 23rd March 2021
For more information and to apply, please click on the Apply button.
BGET Money Advice Worker
Hours: 36 per week
Location: Citizens Advice St Helens
Salary: £19,571 - £22,500 * per annum + up to 5% pension (* pro-rata for part time/ starting salary dependent on experience)
Contract: up to 1 year
This post will provide an effective and comprehensive casework service to people living in St Helens, to access grants from the British Gas Energy Trust. In addition, the successful applicant will need to be able to advice on the full range of enquiry areas including fuel debt and energy efficiency. Advice sessions will take place by way of appointments at the main Office, outreach venues, as well as staffing a ‘late night’ session.
Closing date: 12noon 11th March 2021
Interview date: Wednesday 24th March 2021
For more information and to apply, please click on the Apply button.
Citizens Advice Liverpool is looking for full time Money Advice Caseworkers to join our Money Advice Team.
Purpose of role:
To excel against targets in the direct provision of an effective supported Money Advice casework service that is compliant against quality standards including the MaPS quality of advice Framework.
To ensure that clients receive their full entitlement to all benefits, receive appropriate financial capability support and experience a positive customer experience from Citizens Advice Liverpool.
To also contribute to initiatives to improve service delivery and provision for our clients.
To be successful in this role, you will need to be confident, motivated and willing to try new things, have excellent communication skills with an ability to work under pressure to achieve targets and outcomes with minimum supervision.
To be appointed as a Money Advice Caseworker, you will need to have knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options and insolvency solutions.
Closing date and time: Thursday 11th March 2021 9.00 a.m.
Interview date: Thursday 18th March 2021
Please note that interviews will take place over Microsoft Teams.
See the Job pack for further details.
When saving the application form please add your name to the document file name.
COVID-19 During the pandemic and lockdown period Citizens Advice Liverpool has successfully moved all services to working from home. Please note that recruitment, induction, and delivery will be based at home for the near future. The successful candidate will need to have a reliable internet/broadband and place to work at home. An allowance of £26 per month (pro rata for part time staff) is payable while working from home.