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The Passage, London (On-site)
£44,277 per year
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The Passage
London, Greater London (On-site)
£44,277 per year
Full-time
Contract (12 months)
Job description

JOB PURPOSE  

The Business Analyst will strengthen how we work by improving processes, systems, and the way we use data. This is a hands-on role, working closely with multiple teams across the organisation to identify challenges and develop solutions that are practical, proportionate, reflect the day-to-day realities of the working environment and are aligned with our values. The role requires someone who is a great communicator, has a consultative approach and can quickly build trust with staff and the senior leadership team. They will be able to balance what is an ideal solution with what is feasible in a charity context. The role will contribute to our mission to prevent and end homelessness by ensuring our systems, processes, and data are aligned with strategic priorities and delivery goals. 

MAIN DUTIES 

  • Collaborate with teams across Service Delivery, Finance, People Services, Income Generation, and senior leadership to identify operational needs, understand challenges, and shape improvements  

  • Facilitate workshops and consultation events to build a shared understanding of needs and challenges  

  • Co‑produce delivery excellence standards with people who use our services, ensuring their experiences and insights help shape how we design, assess, and improve our work.  

  • Document and analyse current workflows across and within teams and identify where improvements can be made.  

  • Translate organisational needs into clear, actionable proposals for system or process improvements.  

  • Lead organisational change arising from the analysis, working with managers and staff to plan improvements, coordinate implementation, and ensure changes are mainstreamed across the organisation.  

  • Work with the Data and Evidence Manager to improve data collection and reporting, ensuring that it supports changes to processes and workflows.  

  • Support the development of dashboards or tools that help track impact and performance.  

  • Support staff through clear communication, documentation and training  

  • Work closely with our IT Team to ensure systems meet user needs.  

  • Manage user testing of any new systems  

GENERAL RESPONSIBILITIES 

  • Working with the Head of Strategy and Evidence to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage  

  • To participate in internal/external meetings as required, attend training events, conferences and other functions as necessary.  

  • To participate in regular supervision and appraisal to help identify job-related development and training needs.  

  • To ensure that all The Passage policies and procedures are being adhered to, particularly those relating to Code of Practice and Confidentiality.  

  • To contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.  

  • To always undertake your role in a professional manner maintaining a high standard of work, and to always work in accordance with the aims, values and ethos of The Passage.  

  • Undertake any other duties that may be required which are commensurate with the role  

PERSON SPECIFICATION

Our vision is of a society where homelessness no longer exists and everyone has a place to call home. 

The person specification sets out the essential abilities and qualities that will be used in the selection criteria for this post.When completing your application form, please address criteria E1 to E4 and K1 to K5 demonstrating your experience and knowledge, giving evidence of your experience and abilities. 

DESIRED EXPERIENCE 

E1 Proven experience as a business analyst or similar role 

E2 Staff Training and stakeholder engagement 

E3 Excellent written and oral communication skills 

E4 Experience of co‑production or involvement methods with people who use services (desirable) 

DESIRED KNOWLEDGE 

K1 Strong understanding of how organisational functions (e.g. service delivery, finance, HR) operate and interact 

K2 Familiarity with systems such as CRM, case management, and finance platforms

K3 Awareness of project lifecycles and change management principles  

K4 Familiarity with Excel, Power BI, or similar tools 

K5 Understanding of the housing and homelessness (desirable) 

Application resources
Organisation
The Passage View profile Organisation type Registered Charity Company size 101 - 500
Posted on: 20 April 2026
Closing date: 16 May 2026 at 23:30
Tags: Advice / Information, Business Development

The client requests no contact from agencies or media sales.