2 Application support analyst jobs in Cardiff, Wales
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At The National Lottery Community Fund we are committed to making a bigger difference. Our 2030 strategy ‘It starts with community’ puts impact at the heart of what we do. Our Evidence and Impact Strategy explains how we will do this by transforming how evidence is used across the organisation; helping us better understand community needs, make better funding decisions, and demonstrate the difference National Lottery funding makes across the UK.
We are recruiting an Evidence Engagement Manager to join our Evidence Services: England and UK Portfolios Team. This is an important role in delivering our Evidence and Impact ambitions. You will act as the link between funding portfolios and the wider Evidence and Impact team, improving how evidence is used across the funding cycle and helping colleagues make confident, evidence-based decisions.
Working closely with portfolio teams to understand their priorities, challenges and decision-making needs, you will identify where evidence can add value. This could include evidence to understand community needs and support assessment of applications, to shaping major funding programmes, supporting monitoring and evaluation practices and supporting decisions at leadership and committee level.
You will translate user needs into clear evidence requirements, commissioning or coordinating the development of products within Evidence Services, across the Evidence and Impact team or externally. Products can include:
- Data analysis and insight reporting
- Interactive dashboards
- Literature reviews and evidence syntheses
- Theories of Change
- Systems mapping
You will help build evidence capability across the Fund, helping colleagues access and use evidence more independently through self-service tools, guidance, support and development. You will lead roll out of products, ensuring they meet user needs, are adopted effectively and continue to improve through feedback and review.
This role requires a strong understanding of how evidence can be applied in real-world decision making, alongside excellent stakeholder engagement and project management skills, supported by a breadth of evidence and analysis knowledge.
This role includes line management of an Evidence Engagement officer, as well as matrix and task management of other staff from across Evidence and Impact.
We're looking for someone passionate about the pragmatic use of evidence to improve decisions and maximise impact. Above all, you'll be motivated by helping The National Lottery Community Fund make the greatest possible difference to communities across the UK.
Interview details:
- Date: Week Commencing 12th October 2026
- Format: Online
- Location: UK Wide
We have a hybrid approach to working. Work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices: Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, and Newtown. There will be some travel required within the UK.
We will be hosting a briefing session on: Tuesday 8th September 2026 at 11:00 am. To register or ask any questions please email us.
How to apply:
Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.
Essential criteria
- A professional qualification, bachelor's degree or equivalent level of experience in a relevant discipline such as social research, public policy or economics
- Experience of applying evidence into decision making across a strategy, policy or funding life cycle, working with non-analysts.
- Knowledge of a breadth of evidence and analysis approaches, including collection and use of quantitative and qualitative data, evidence review and synthesis across sources, Theory of Change, monitoring and evaluation.
- Experience of working with multiple stakeholders often with competing priorities and across different disciplines and professional roles, to gain agreement.
- Experience of project management and delivery across the evidence product lifecycle from understanding user needs and specifying products, through managing development and delivery against requirements to rollout, feedback and review.
- Strong written and verbal communication skills, ability to effectively communicate with different audiences, including compelling communication of insight, sharing complex information in an engaging way.
Desirable criteria
- Knowledge of the voluntary and community sector and the funding landscape, and a passion for working in this area.
- Strong facilitation skills and the ability to drive user engagement in use of evidence and development of evidence products.
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
Non Charity Employer
501 - 1000
It starts with community.
The client requests no contact from agencies or media sales.
Thank you!
What if you could use your relationship-building skills and passion for technology to help shape the way one of the UK's leading charities uses technology? Imagine being the bridge between our people and the technology that powers the vital support we provide to everyone affected by dementia.
As Technology Business Partner, you'll connect our business areas with the Technology, IT, Data andDigital functions that make change happen. You'll develop a deep understanding of the strategic needs of your assigned business areas and make sure our technology offer genuinely meets them. Your ability to listen, influence, and build trust will be just as important as your technical knowledge.
From supporting Product Owners through change programmes to managing stakeholder relationships and helping build product roadmaps, you'll be at the centre of how we deliver technology that makes a difference.
About you:
You're someone who genuinely enjoys building relationships and can communicate with equal confidence whether you're talking to a senior leader or a colleague who is still finding their feet with new technology. You're curious, motivated, and able to translate complex technical concepts into language that makes sense to the people who need to hear it.
You understand that technology is only as valuable as the trust people place in it, and you take pride in being the person who builds that trust.
You’ll have:
- Proven analytical skills for transforming business needs into technology products, solutions, and services.
- Experience within a Business Partnering or similar business relationship role.
- Effective stakeholder management skills, with experience building long-term relationships and establishing shared goals.
- Experience collating and translating technical information for diverse audiences.
- Familiarity with IT and data processes, organisational operations, and change management.
- Knowledge of product management concepts and the ability to lead requirements and capability gathering workshops.
- Good working knowledge of the Microsoft suite, ITIL framework, and project management methodologies such as Prince2 and Agile.
What you’ll focus on:
- Acting as the strategic link between Product Owners and the Technology functions that support business change.
- Understanding the strategic and technology needs of assigned business areas and ensuring our service offer meets them.
- Maintaining and nurturing stakeholder relationships to manage demand, expectations, and the delivery of technology solutions.
- Gathering high-level business requirements and defining scope through interviews, workshops, and cross-functional sessions.
- Working with Business and Data Analysts to define new capabilities, create project documentation, and support pipeline demand management.
- Helping define and communicate new services, ensuring alignment between business needs and technical capabilities.
- Working with the IT Trainer to develop a community of Technology Champions across the Society.
Could your ability to connect people and technology help us deliver greater impact for everyone affected by dementia? If you're ready to bring your relationship-building skills and technology expertise to a role with real purpose, we'd love to hear from you.
Important dates:
Application deadline: Sunday 13th September at 23:59pm
1st stage interviews begin: Thursday 24th September
2nd stage interviews begin: Wednesday 30th September
About Alzheimer's Society - who are we and what’s our mission?
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.
At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground-breaking research and campaigning to make dementia the priority it should be.
Together with our supporters, we’re working towards a world where dementia no longer devastates lives. Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as part of a minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.
Our hiring process
We want you to bring your whole self to the process. Applications are anonymised until interview stage, and we’re happy to support any adjustments. Share your feedback via our candidate survey when applying to help us improve. We may close early if we receive high interest (with 48 hours’ notice). Some roles may require a DBS check as part of our safer recruitment commitment. Thinking about using AI during the recruitment process? We know this can be helpful in many ways but remember to include your personal and authentic self too. Your voice and experience are what really set you apart.
Giving back to you
At Alzheimer’s Society, we value our people and take a total reward approach to pay and benefits. You’ll enjoy a generous double-matched pension scheme, 27 days’ annual leave (plus bank holidays and wellbeing days), and access to a free Health Shield Cash Plan, 24/7 EAP, Thrive mental wellbeing support, and virtual GP services. Our Society Plus platform offers exclusive discounts, wellbeing resources, and recognition schemes, while our flexible working, family-friendly policies, and life assurance provide peace of mind and work/life balance. We also offer a free Will-writing service and long service awards to recognise your ongoing commitment.