Application support analyst jobs in Cardiff, wales
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Make a difference every day with PDSA
About Us
Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship.
We’re now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years.
If you're ready to make a real difference and be part of a team that's creating positive change, we want you to join us. Let's build a brighter future for pets and their owners, together.
About you
As a Business Analyst - Operating Model you will support the frontline improvement project with a range of initiatives, designed to improve efficiency and promote standard, consistent and effective ways of working across all our Pet Hospitals. The role will work closely with hospital teams and support functions throughout the end-to-end project lifecycle, documenting current and future state processes and requirements to inform effective solution design, testing and delivery.
This is a full‑time position working 35 hours per week on a 12‑month fixed‑term contract. The role will require occasional travel typically a few times per month to PDSA sites for visits or team meetings.
We’re looking for someone with:
- Demonstrated experience applying business analysis tools and methodologies to drive process improvements.
- Strong background in creating comprehensive process documentation and developing robust business cases.
- Excellent communication and facilitation skills, including the ability to lead co‑creation workshops and collaborative activities.
- The confidence to interpret data and insights and convert them into practical, outcome-focused solutions.
- Experience working closely with front‑line teams in operational, healthcare, social care, or veterinary settings is beneficial, though not essential.
- Hands‑on experience across the end‑to‑end project lifecycle, documenting current and future state processes and requirements to inform effective solution design, testing and delivery.
Rewards, support and benefits
We’re really passionate about being a great place to work, somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas, individuality and passion for pets to work with them.
As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including:
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Flexible working options to support your work–life balance and individual circumstances.
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25 days’ holiday plus Bank Holidays, with option to buy or sell an extra five days.
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Three paid special days off: Volunteering Day, Celebration Day and Wellbeing Day annually.
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Generous pension options, with PDSA contributions starting at 5% and rising to 10%.
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Life assurance providing four times your annual salary for added peace of mind.
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AXA Health Employee Assistance Programme, with 24/7 wellbeing support
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Retail, holiday and lifestyle discounts available through our staff Fetch benefits platform.
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Enhanced maternity, paternity and adoption leave to support you and your family.
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15% discount on PDSA Pet Insurance plus access to staff veterinary services.
To apply for this role, click Apply Now at the top of the page, create a candidate account and complete our simple application form.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.
If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.
Registered Charity 
Thank you!
What will you be doing?
Manage caseload efficiently and effectively in line with The FA policies, procedures, regulations, protocols and thresholds:
- Undertake investigations in respect of allegations or concerns made against individuals within, or seeking to enter, football.
- Complete risk assessments and, where appropriate, recommend a risk management plan to the Safeguarding Case Manager, Professional Game Safeguarding Manager, Safeguarding Quality Assurance Manager or Head of Safeguarding Case Management.
- Prepare comprehensive reports and paperwork for consideration by the Safeguarding Review Panel for cases which require an order in accordance with The FA's Safeguarding Regulations.
- Progress cases to their full conclusion within the timescales stipulated by The FA and in adherence to The FA Safeguarding Case Management Team's Practice Standards.
- Keep all case files up to date by accurately and consistently recording actions taken on cases using The FA's Case Management system, in line with FA Data Protection Policies and protocols and the Disclosure and Barring Service (DBS) Code of Practice.
- Liaise with County FAs, Clubs, Leagues and other FA departments as well as statutory agencies throughout safeguarding investigations to ensure timely information sharing and inform The FA's assessment of risk.
- Liaise regularly with Individuals subject to safeguarding investigations to support their understanding of and engagement with the process.
- Ensure the FA fulfils its legal duties under the Protection of Freedoms Act 2012, including referrals to the Disclosure and Barring Service.
Other:
- Work collaboratively with colleagues within The FA Group and external agencies, e.g. County FAs, the professional game, statutory agencies, Local Authority Designated Officers and other statutory agencies.
- Work with and support the network of Designated Safeguarding Officers in football and contribute to regional County FA meetings, and assist in the delivery of training, where required, at a regional or national level.
- Self-reflect on performance, ask for feedback, identify relevant learning needs, attend and effectively prepare for regular supervision and relevant management meetings.
- Maintain up-to-date knowledge of safeguarding practice, taking accountability for ongoing professional development.
- Executes additional tasks as required to meet the FA's changing priorities.
- Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained.
- As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
What are we looking for?
Essential for the role:
- BA/MA in Social Work, Police Officer (with relevant Child Protection experience), Youth Offending Officer or Probation Officer with a relevant degree or a lawyer experienced in child & family law.
- A minimum of 3 years' experience in front-line child protection intervention and/or risk assessment of adult perpetrators, and application of risk assessment tools.
- Knowledge of safeguarding frameworks and best practice.
- Evidence of a child-centred approach and an understanding of children's rights, needs and best interests.
- Excellent report writing skills, including risk assessments, risk management report writing and analysis of risk.
- Experience in handling sensitive information with discretion.
- Proficient in Microsoft Office.
- Flexible approach to hours and travel.
- Evidence of continuous training and development.
- Emotional resilience.
- Knowledge of relevant child protection legislation and statutory guidance.
For more information on what it is like to work at The FA, please visit our FA Careers page,
101 - 500
Thank you!
Do you want to change the world for vulnerable children?
The Consortium of Voluntary Adoption Agencies UK (CVAA) aims to improve adoption policy and practice across the UK for the benefit of children, challenging the adoption system to deliver for children and work in their best interests. Alongside advocating for system change, CVAA works to support our member voluntary adoption agencies (VAAs) across the four nations of the UK, stimulating innovation and ensuring they stay at the leading edge of practice. The active engagement of members and the building of collaborative alliances with others who seek positive change for children are essential to the effectiveness of our work.
The Head of Policy is a vital member of the small CVAA team, working closely with the CEO and Board of Trustees to champion the voluntary adoption sector and put children at the heart of everything we do. Due to maternity leave we have an exceptional and unique opportunity for someone who shares our passion to change the world for children, to gain valuable experience working at national level with senior stakeholders to contribute to system change, advocating for the power of adoption to change lives.
You will need strong people skills, experience of developing policy in consultation with stakeholders and using data to transform services and strengthen lobbying work. Most of all you need a cast iron commitment to change the world for vulnerable children.
CVAA works to challenge discrimination and disadvantage and welcomes applications from all communities, particularly those who are underrepresented in our sector, which includes but is not limited to people from Global Majority backgrounds, adoptees, men and those who identify as LGBTQ.
Key information
- Maternity Cover 1 year from July 2026
- Location - remote contract with occasional travel
- £40 – 45K depending on experience
- An enhanced DBS check is required for this role.
Applications
Please send a CV and letter of application, outlining your motivation for applying and the skills you offer, to Satwinder Sandhu (CEO) by 5pm on Friday 8th May 2026.
Both Satwinder (CEO) and Alice (Director of Strategy and Policy) are happy to have an informal chat about the role. Please email to arrange a convenient time to speak.
Initial online interviews via Microsoft Teams will be on Monday 18th and Tuesday 19th May, with final in-person interviews scheduled for Thursday 28th May 2026 in London. Please let us know whether you cannot make any of these dates in your application.
The client requests no contact from agencies or media sales.