Application support analyst jobs in Guildford, surrey

Head of Transformation

£55,000 to £60,000 per annum WTE

37 hours per week

Farnham, Surrey, with opportunity for hybrid working.  Cross site working required.

About us

Phyllis Tuckwell is based in Farnham and Guildford, and provides bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire.  It is a very special place to work.  Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters.  Our support teams are pivotal in helping deliver our vital services, ensuring ‘every day is precious’ for our patients. 

We are shortly opening our new hospice building, creating a modern environment designed around patients, families, and staff. Alongside this we are investing in how we work as an organisation, improving the way we deliver change, modernise services, and support our teams so that patients and families continue to receive the best possible care and experience.

The role

We are excited to be seeking a Head of Transformation to help shape not only major change initiatives, but also the culture, behaviours, and ways of working to enable better long-term outcomes and experiences for patients, families, staff, and volunteers.  The role will embed a more structured, transparent, and outcomes-focused approach to organisational delivery, by developing frameworks and standards, helping teams deliver change consistently and confidently.

This key leadership role, reporting into our Director of IT, Estates and Digital Transformation, will help to build our culture to support our organisational transformation, by encouraging accountability, collaboration, planning, and continuous improvement.  The successful candidate will work closely with colleagues across clinical, operational, corporate, and support services, visibly developing relationships and bringing people on board to ensure change, both digital and non-digital, is delivered in a practical, supportive and proportionate way, while remaining fully aligned to organisational priorities and governance requirements.  The role will lead, develop and coach a small team of Project Managers and Business Analysts, encouraging full business analysis capability across the organisation, while adopting an appropriate risk management approach.  The role will make a tangible impact across the work of Phyllis Tuckwell, both clinically and operationally.

About you

How this is delivered, through the building and developing of relationships across the organisation, will be key to the success of this role. 

We are looking for a people-focused and values led individual who can combine strong delivery expertise with the ability to influence behaviours and culture.  Proven experience leading organisational change and delivery frameworks is vital, along with a strong understanding of project and change management principles.  The knowledge, and experience of embedding of business analysis capability would be of advantage.  Qualifications or experience in areas such as PRINCE2, MSP, Business Analysis, Lean Six Sigma, or organisational change are helpful.  Whilst previous experience within a health care or a hospice environment is not essential applicants should understand the importance of working in a people-focused, regulated environment.

The successful candidate will have excellent stakeholder management, emotional intelligence, and facilitation skills; being able to challenge constructively while maintaining trust and engagement.  They should hold strong communication skills, being able to explain complex concepts in accessible language, along with demonstrated leadership skills. 

We Offer:

Excellent Benefits

• Six weeks paid holiday plus public holidays
• Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
• Health Cash Plan Scheme
• Employee Assistance Programme
• Staff Benefit Scheme
• Blue Light Discount Card

Excellent Career Development

• Leadership Development & coaching
• Skill Development, Project-Based Learning and Diverse training courses
• Apprenticeships

A Great Place to Work

• Equal Opportunities employer
• Flexible working
• Supportive colleagues
• 97% of our staff are proud to work for Phyllis Tuckwell*

*Phyllis Tuckwell Birdsong Hospice staff survey 2023

The impact of our services on the lives of our patients and their families can be read about on our website. 

We are committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core.  We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences.  We warmly welcome applications from all sections of the community.  All appointments are made following a fair and equitable process, based on merit, job requirements and business need.  

Interested?

If you are seeking an influential and visible leadership role, the opportunity to shape and influence change within a new hospice environment and the chance to build delivery capability in a meaningful and lasting way whilst working for a well-respected, and supportive charity, we would be delighted to hear from you.

For further information regarding the role or to arrange an informal visit please contact Graham Mayers, Director of IT, Estates and Digital Transformation.  If you have any questions about the recruitment process, contact HR.

Closing date for receipt of applications: 28th June 2026

Interviews to be held week commencing 6th July 2026

We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged. Please note that we do not hold a sponsor licence and therefore are unable to provide sponsorship.

This post is subject to a standard Disclosure and Barring Service check.