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Insight Manager (Maternity Cover)
Salary: £41, 439
Location: Remote with occasional travel to Downton / London for meetings
Hours: Full time
Contract: 12 months maternity leave cover
We have an exciting opportunity for an Insight Manager to join our team, playing a key role in how insight, research and evaluation inform decisions and demonstrate impact across the organisation.
Please see below for more information.
About the Role
This is a high-impact role at the heart of how we understand and improve what we do.
As Insight Manager, you will lead on delivering high-quality insight to support decision-making across key areas of the organisation.
You’ll have ownership of insight across our commercial and fundraising activity, as well as supporting our brand and marcomms teams with understanding public perceptions, helping us better understand our audiences, reputation and opportunities to grow impact.
Working as part of a team of Insight Managers and Data Analysts, you will collaborate closely with colleagues to ensure insight is joined-up, relevant and actionable. Alongside your core areas, you’ll also support wider team priorities where needed, contributing to a flexible and collaborative insight function.
You will design, commission and deliver research as well as using our own data to support your insights, working with stakeholders to understand their needs and translating findings into clear, evidence-based recommendations
This is a fantastic opportunity partnering with stakeholders to embed insight and ensure it is used effectively to drive decisions and maximise impact.
About You
Are you passionate about turning data into meaningful stories that drive change?
Do you enjoy working with stakeholders to bring insight to life and influence decisions?
Are you confident working with stakeholders, helping them understand and apply insight effectively?
We’re looking for someone who:
- Brings solid experience in research, insight or evaluation (typically 3–5+ years), ideally within a charity or related setting
- Has experience delivering end-to-end research projects, with a strong focus on quantitative research but equally confident in using qualitative methods
- Is confident working with marketing or fundraising stakeholders
- Can translate complex data into clear, relevant and actionable insights
- Builds strong relationships and enjoys working collaboratively to embed insight into decision-making
- Has experience commissioning or managing external research agencies
- Has an understanding of audience insight, public perceptions or brand research, particularly in charity and not for profit sectors
- Is adaptable and willing to support across a range of insight and research projects
Please note: candidates should have a relevant degree (or equivalent experience).
About the Team
You’ll be part of a collaborative and supportive Data Insight and Research function, focused on ensuring insight and evidence are accessible, useful and embedded in everyday decision-making.
We value curiosity, shared learning and continuous improvement—working together to make sure insights genuinely make a difference.
In return we can offer you:
- Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
- 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
- Opportunity to buy and sell up to 5 days annual leave per year.
- Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
- 3 volunteer days per year to support the Help for Heroes community.
- A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.
Closing date: 24th June 2026
Interview Process: Initial informal conversation, followed by more structured competency based interview with a presentation.
We reserve the right to close this vacancy early if we receive a high number of strong applications.
We are committed to equality, diversity and inclusion and welcome applications from all backgrounds.
The client requests no contact from agencies or media sales.
Thank you!
Head of Transformation
£55,000 to £60,000 per annum WTE
37 hours per week
Farnham, Surrey, with opportunity for hybrid working. Cross site working required.
About us
Phyllis Tuckwell is based in Farnham and Guildford, and provides bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire. It is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our support teams are pivotal in helping deliver our vital services, ensuring ‘every day is precious’ for our patients.
We are shortly opening our new hospice building, creating a modern environment designed around patients, families, and staff. Alongside this we are investing in how we work as an organisation, improving the way we deliver change, modernise services, and support our teams so that patients and families continue to receive the best possible care and experience.
The role
We are excited to be seeking a Head of Transformation to help shape not only major change initiatives, but also the culture, behaviours, and ways of working to enable better long-term outcomes and experiences for patients, families, staff, and volunteers. The role will embed a more structured, transparent, and outcomes-focused approach to organisational delivery, by developing frameworks and standards, helping teams deliver change consistently and confidently.
This key leadership role, reporting into our Director of IT, Estates and Digital Transformation, will help to build our culture to support our organisational transformation, by encouraging accountability, collaboration, planning, and continuous improvement. The successful candidate will work closely with colleagues across clinical, operational, corporate, and support services, visibly developing relationships and bringing people on board to ensure change, both digital and non-digital, is delivered in a practical, supportive and proportionate way, while remaining fully aligned to organisational priorities and governance requirements. The role will lead, develop and coach a small team of Project Managers and Business Analysts, encouraging full business analysis capability across the organisation, while adopting an appropriate risk management approach. The role will make a tangible impact across the work of Phyllis Tuckwell, both clinically and operationally.
About you
How this is delivered, through the building and developing of relationships across the organisation, will be key to the success of this role.
We are looking for a people-focused and values led individual who can combine strong delivery expertise with the ability to influence behaviours and culture. Proven experience leading organisational change and delivery frameworks is vital, along with a strong understanding of project and change management principles. The knowledge, and experience of embedding of business analysis capability would be of advantage. Qualifications or experience in areas such as PRINCE2, MSP, Business Analysis, Lean Six Sigma, or organisational change are helpful. Whilst previous experience within a health care or a hospice environment is not essential applicants should understand the importance of working in a people-focused, regulated environment.
The successful candidate will have excellent stakeholder management, emotional intelligence, and facilitation skills; being able to challenge constructively while maintaining trust and engagement. They should hold strong communication skills, being able to explain complex concepts in accessible language, along with demonstrated leadership skills.
We Offer:
Excellent Benefits
- Six weeks paid holiday plus public holidays
- Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
- Health Cash Plan Scheme
- Employee Assistance Programme
- Staff Benefit Scheme
- Blue Light Discount Card
Excellent Career Development
- Leadership Development & coaching
- Skill Development, Project-Based Learning and Diverse training courses
- Apprenticeships
A Great Place to Work
- Equal Opportunities employer
- Flexible working
- Supportive colleagues
- 97% of our staff are proud to work for Phyllis Tuckwell*
*Phyllis Tuckwell Birdsong Hospice staff survey 2023
The impact of our services on the lives of our patients and their families can be read about on our website.
We are committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need.
Interested?
If you are seeking an influential and visible leadership role, the opportunity to shape and influence change within a new hospice environment and the chance to build delivery capability in a meaningful and lasting way whilst working for a well-respected, and supportive charity, we would be delighted to hear from you.
For further information regarding the role or to arrange an informal visit please contact Graham Mayers, Director of IT, Estates and Digital Transformation. If you have any questions about the recruitment process, contact HR.
Closing date for receipt of applications: 28th June 2026
Interviews to be held week commencing 6th July 2026
We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged. Please note that we do not hold a sponsor licence and therefore are unable to provide sponsorship.
This post is subject to a standard Disclosure and Barring Service check.
Registered Charity
101 - 500
Our mission is to care compassionately for adults living with an advanced or terminal illness, and those closest to them.
The client requests no contact from agencies or media sales.