Application support officer jobs
You can view the jod advert in Welsh by visting the Work with Us page on our website.
Stepping Stones North Wales is a specialist charity providing free trauma-informed counselling and therapeutic support services to adult survivors of childhood sexual abuse across the six counties of North Wales. We work from a trauma-informed, survivor-centred approach and are committed to creating safe, inclusive and empowering services. Our work is underpinned by compassion, integrity, and a strong commitment to equality and social justice. All of our services are available in both Welsh and English.
Purpose of the Role
The Volunteer and Stakeholder Engagement Officer will play a key role in strengthening Stepping Stones North Wales’ capacity, reach and financial sustainability by recruiting, supporting and retaining volunteers, and by building positive, effective relationships with key stakeholders across North Wales. This role will help raise awareness of our services, support partnership working, and ensure volunteers feel valued, supported and aligned with our trauma-informed ethos.
Key Responsibilities
Volunteer Engagement
- Develop and implement a volunteer recruitment strategy aligned with organisational needs and values.
- Recruit, onboard and induct volunteers, ensuring safer recruitment practices are followed.
- Act as the main point of contact for volunteers, providing ongoing support, supervision and guidance.
- Coordinate volunteer training, including safeguarding, boundaries and trauma-informed practice.
- Ensure volunteers feel valued and recognised for their contribution.
- Maintain accurate volunteer records in line with GDPR requirements.
Stakeholder Engagement
- Build and maintain effective relationships with external stakeholders, including statutory services, voluntary sector partners, funders, businesses and community groups.
- Support the CEO in representing Stepping Stones North Wales at meetings, forums and events across North Wales.
- Support partnership working to improve referral pathways and joint working opportunities.
- Assist with stakeholder communications, including updates, presentations and reports as required.
Promotion and Awareness
- Support the promotion of Stepping Stones North Wales’ services to professionals and the wider community.
- Work with colleagues to contribute to outreach activities, events and campaigns.
- Gather feedback from volunteers and stakeholders to inform service development and improvement.
Client support
- Support the complimentary client support groups within North Wales.
- Develop partnership working in the community to deliver activities and education to support groups.
- Research and set-up of new support groups within North Wales.
- Support the Clinical Lead and work with counsellors and staff to ensure safe transition and support of clients within support groups and in moving from counselling into support groups.
Governance, Safeguarding and Quality
- Work within Stepping Stones North Wales’ policies and procedures, including safeguarding, confidentiality and data protection.
- Uphold the organisation’s trauma-informed and survivor-centred values at all times.
- Contribute to monitoring and evaluation by collecting relevant data and feedback.
Person Specification
Essential
- Experience of recruiting, coordinating or supporting volunteers.
- Strong interpersonal and communication skills, with the ability to build trusting relationships.
- Understanding of safeguarding and professional boundaries.
- Commitment to trauma-informed, survivor-centred practice.
- Ability to work independently and manage a varied workload.
- Good organisational and administrative skills.IT skills, including use of email, databases and Microsoft Office or similar.
- A commitment to learning Welsh (both written and spoken) and to championing the Welsh language at every opportunity.
Desirable
- Experience of working within the voluntary or community sector.
- Experience of stakeholder engagement or partnership working.
- Knowledge of issues relating to childhood sexual abuse or trauma informed practice.
- Experience in drafting funding applications.
- Experience of working across North Wales or in rural communities.
- Welsh language skills (spoken and/or written).
- Full driving license and own vehicle (all travel expenses will be reimbursed).
Values and Behaviours
All staff and volunteers at Stepping Stones North Wales are expected to: - Work in a way that is compassionate, respectful and non-judgemental. - Demonstrate a strong commitment to equality, diversity and inclusion. - Maintain professional boundaries and confidentiality. - Act with integrity and accountability. Adhere to our Whole Team Approach to all that we do.
Safeguarding
Stepping Stones North Wales is committed to safeguarding adults and young people. This role is subject to safer recruitment processes, including references and an enhanced DBS check.
How to Apply
Applications are welcome via email. Please send an email, which includes your CV and a cover letter to the email address on listed in the advert on our website by 10pm on Monday 9th March.
The cover letter must be no more than 1000 words and briefly, using bullet points, demonstrate your skills, experience, and suitability for the role.
Your CV must include details of two references. These will only be contacted after we have appointed the successful candidate.
Details for arranging an informal discussion about this role can be found on the advert on our website.
The client requests no contact from agencies or media sales.
At Ambitious about Autism, we're looking for a Finance Assistant to join our team on a 12 month MAT cover.
This is a critical role within the Financial Accounting function ensuring that processing is kept up to date and that accounting records are accurately input onto the finance system.
Key responsibilities will include:
- Setting up new suppliers on the finance system
- Managing the purchase ledger
- Entering invoices onto the finance system
- Training new staff on using the finance system
- Entering all expense claims and checking that receipts are attached
We are looking for someone who has:
- Proven financial accounting experience
- Proven experience in all areas of transactional accounting including the purchasing and sales ledgers
- A good level of numeracy and financial literacy
- Ability to work unsupervised to a high standard whilst effectively prioritising workload
In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!
This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.
If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.
Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.
Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
We stand with autistic children and young people, champion their rights and create opportunities.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid Working)
Contract: Full-time permeant
Salary: £39,000 gross, per annum
Closing Date: 1 March 2026
Face to Face Interviews: Either 25 or 26 March 2026
Application: CV & Covering Letter
Are you a Safeguarding professional looking for a new opportunity and challenge? We are currently looking for an exceptional Safeguarding Officer to join our expanding team.
The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.
About the role
We have an opportunity for a Safeguarding Officer to join our very busy team!
The organisation has a strong safeguarding ethos promoting the overall safety, safeguarding and welfare of all of our members. We are seeking individuals who have experience of the voluntary youth or community sector or other relevant professional field and have direct practice experience of working with children & young people in a safeguarding context. You will have excellent knowledge of the principles and practices of Early Help along with experience and knowledge of statutory requirements, and best practice guidance, relating to the safeguarding of children, young people and adults at risk.
Our safeguarding team operates centrally in London where we are responsible for providing support, advice and guidance to our volunteers relating on all safeguarding matters across the UK. Our safeguarding Officers act as our lead professionals in managing safeguarding casework in line with our policy, procedures and statutory duty.
We aim high and strive for excellence in our practices to safeguard children, young people and adults at risk. We are continually evolving and seeking ways to improve and enhance our safeguarding practices as we move forward.
Whilst this is a Monday- Friday full time position, a flexible approach to work and working patterns is a must, as is the ability to work effectively and respond appropriately in challenging circumstances.
Requirements
- Support, guide and coach SCC volunteers to implement a local response to safeguarding concerns
- Effective and skilful management of an allocated caseload
- Lead professional – Allegation Management
- Action referrals to statutory agencies e.g. Local Authority Designated Officer, Police, Children’s Services, Social Care or equivalent across the UK (including DBS, PVGS)
For further information, please download the full Recruitment Pack.
For applications to be considered, it is essential that both a CV & Supporting Statement are submitted. Supporting statements should detail how a candidate’s qualifications, skills and experience meet the requirements of the Job Description and Person specification.
Without this, we sadly will be unable to progress your application for this role.
Benefits
- 25 days annual leave per annum increasing with length of service
- Hybrid working for many roles
- Life assurance (4x salary)
- Private medical insurance
- Generous pension (employer contribution up to 10%)
- Cycle to work scheme
- Wellbeing portal and EAP with 121 counselling
- Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
Additional Information
MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.
Safer Recruitment - We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.
All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.
We help launch young people for life through adventure.


The client requests no contact from agencies or media sales.
Lead a movement tackling issues that matter more than ever
GoodGym is seeking an ambitious, inclusive and growth-minded leader who cares about connection, community and creating positive urban futures to achieve the potential of GoodGym over the coming years.
GoodGym is a community of people who combine their exercise with helping their communities. We run, walk, and cycle to help community projects and older people. Our goal is to create healthier, happier and better connected communities.
GoodGym is a unique proposition globally, it is recognised by the mainstream media, in the charity industry, and the running world as a pioneering innovation. It has won awards from multiple prime ministers, it has been named as one of most important innovations in running in the last 50 years by Runners World and won the University of Cambridge Social Innovation prize.
GoodGym is an active community across the UK. We have 26,000 members in 65+ urban areas of England and Wales.
Direct reports4
TeamBusiness operations
Hours5 days (37.5 hours) per week with flexible arrangements
LocationHolborn, London with some hybrid working
Report to Board of Trustees
Salary £65-70k
Application Closing Date 12 noon, 27th of February 2026
Why join us?
GoodGym is a growing, high-impact organisation, and a great place to work. We're launching new programmes (including new work in Scotland and a youth focus in 2026), improving our sector-leading volunteering platform, and benefiting from a major media partnership with Sky (TV ad this Spring). Backed by multi-year funding, strong leadership and governance, and recent parliamentary endorsement, we are a forward-thinking, respected brand tackling critical issues from loneliness to urban sustainability. Join our committed, friendly team at a time of maximum relevance and opportunity.
Why what we do matters
In a world in which screen time is growing, real life connection is declining, communities are fracturing and mental health issues are rising, GoodGym provides an important antidote. Independent evaluation shows that:
- GoodGym improves connection and belonging to an “extraordinary” extent
- GoodGym provides essential support to older people and reduces loneliness
- GoodGym increases wellbeing to a significant extent
- GoodGym contributes thousands of hours to projects making our cities greener
The potential is even greater, cities around the world have requested that we start there and the goal is to make our activity ubiquitous. Doing so would transform urban life and make cities greener, happier and healthier.
Representing the cities in which we operate
GoodGym aims to bring people together across demographic divides, in order to do this we seek to be representative of the communities in which we operate.
We see diversity as a strength and are committed to having a culture where everyone feels safe, respected and valued. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of race, sex, gender identity, disability, age, nationality, religious or philosophical belief, sexual orientation, educational attainment, family status, trade union activity or any other factor.
What we’re looking for
GoodGym is in a strong position - long term funders, a strong team and ambitious plans for the future. Now is the right time for our founder to hand on the baton to a new CEO.
Our new CEO will have:
- scaled a new initiative, created a big change in their community or created an organisation, project or movement from scratch.
- generated significant income
- the ability to communicate the importance of our work to lots of different people
In addition, the person we are looking for:
- Has the ability to spot opportunities and make things happen
- Has a deep belief that positive change is possible
- Combines ambition with thoughtful reflection, listening and diplomacy
- Has a passion for our mission of creating happier and more connected communities
- Is driven by a desire to bring people together, not by ego and loves helping others to succeed
- Is a proactive collaborator and build connection easily with all sorts of people
For the full list of responsibilities and skills, please review our job pack.
Process:
Closing date for applications: 12 noon on the 27th of February.
Planned interview dates:
First round: 6th of March
Second round: 12th of March
These dates will be confirmed with you when you submit your application.
- During the process you’ll meet a range of staff and Trustees and have the opportunity to learn more about the organisation.
- If you require any adjustments or adaptations at any stage of the process please let us know in your email.
How to apply:
Send a CV and supporting statement each of no more than two pages. In your supporting statement please why you think this role is the right move for you and how your experience matches our person specification. In particular, please outline clear evidence for your ability to initiate change at scale, your ability to generate income, and your ability to communicate ideas and create partnerships.
For more information on the role and the organisation see our job pack linked to this joblisting on our company website.
Send your application to jobs@goodgym. org no later than 12 noon on the 27th of February.
If you would like to speak about the role with our Chair or CEO before applying, please email: getinvolved@goodgym. org
About The Job
Contract: Permanent, full time contract.
Hours: 35 hours per week (1 FTE)
Salary: £30,000 - £35,000
Location: This is a hybrid role, anchored to the London Carers Trust office 1-2 days a week. It will require travel across England and occasionally the UK.
The Policy and Practice Officer will help drive Carers Trust’s priority to improve support for young carers and young adult carers. You will strengthen our growing policy and parliamentary work, coordinate the ever-growing Young Carers Alliance, and act as the main contact for the Young Carers Covenant.
You will work with a wide range of stakeholders including civil servants, MPs, local carer services and other charity partners, local authorities, health organisations, senior colleagues, and most importantly, young carers and young adult carer services themselves. In this role, you will champion young carers’ voices through public campaigning and private influencing, becoming an expert in the issues they face and the support organisations that work with them.
As the postholder you will:
· Proactively support young carers, young adult carers and local carer organisations to become involved in policy and external affairs activity.
· Build strong links with other organisations across areas such as education, health and social care to ensure that young carers are proactively being considered within policy, research and practice.
· Produce engaging reports, briefings, digital copy and articles for external use outlining and evidencing the need for change and potential solutions.
Please download the attached recruitment pack to find out more.
The client requests no contact from agencies or media sales.
The Royal College of Radiologists (RCR) is looking for a highly organised and proactive Governance and Secretariat Officer to join our dynamic Governance Team.
As one of five Governance professionals at the heart of the organisation, you’ll play a key role in ensuring the RCR runs smoothly. This is an exciting opportunity to support senior Boards and Committees including the Presidents and Vice Presidents while gaining exposure to a wide range of governance activity.
If you're looking to grow your career in governance and enjoy being at the centre of organisational decision making, this role is for you.
What you’ll do
- Provide high quality secretariat support to senior Boards, Committees and working groups—preparing agendas, drafting papers and taking accurate minutes.
- Support the Vice Presidents in leading their Faculties, ensuring strong and effective governance processes.
- Coordinate governance activity across the College, following up actions, planning meeting cycles and maintaining accurate records.
- Handle governance queries, draft correspondence and support governance inductions for new Officers and Board members.
- Contribute to cross College governance work, including the AGM, governance reviews and GDPR guidance.
- Build strong relationships with internal and external stakeholders, including senior clinicians, other royal colleges and professional bodies.
What you’ll need
- Experience providing administrative or committee support in a complex or sensitive environment.
- Excellent written and verbal communication skills, with the ability to adapt your style to different audiences.
- Strong organisational skills and the ability to manage competing priorities with impeccable accuracy.
- A clear, analytical approach with sound judgement, discretion and a proactive mindset.
- Ability to build effective relationships and work collaboratively across teams.
- Good working knowledge of Microsoft Outlook, Word and Excel.
Why join us
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (60% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Communications Officer Scotland
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Senior Communications Officer Scotland
Scotland
£32,596 per annum (pro rata for part time)
Ref: 128REC
Full time 37.5 hours per week – we are happy to talk flexible working
Base: Hybrid within a commutable distance to the Edinburgh Hub
Contract: Fixed term contract of 6 months to cover career break
ABOUT THE ROLE
Team: Policy and Communications
As the Senior Communications Officer for Scotland, your role is to promote walking, wheeling and cycling and the impact of our charity’s work in Scotland.
You will provide communications support for Walk Wheel Cycle Trust’s delivery projects, including our National Cycle Network programme. You will share information with different audiences through marketing, proactive and reactive media activity, social media and events.
You will work closely with colleagues as part of the Policy and Communications team for Scotland, Cymru and Northern Ireland, and as part of our UK-wide Policy and Communications Directorate. Together, you will create clear and engaging content for people in Scotland. Your work will support the organisation’s priorities and goals, and you will act as a main media contact for the Communications department.
As this role provides communications support for Walk Wheel Cycle Trust’s delivery work across Scotland, there will be an expectation of some travel to support project milestones.
What You’ll Be Doing
- Support the delivery of the Walk Wheel Cycle Trust’s key communications work in Scotland.
- Provide communications support for the delivery teams working across Scotland.
- Develop the communication plans for the National Cycle Network in Scotland and lead their implementation.
This role is ideal for someone who thrives in a fast-paced communications and media role, enjoys working collaboratively with colleagues and partners, and who is confident working as a key part of a small, supportive communications team.
ABOUT YOU
We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply.
- You have professional experience in communications, marketing, PR, event management, festivals or a similar field.
- You understand the communications landscape in Scotland, including the media environment, branding, digital activity and marketing.
- You have excellent verbal and written communication skills, and you use a creative, dynamic and motivating approach when delivering high quality behaviour change and promotional communications.
- You have strong interpersonal skills and work well with colleagues and external partners. You are also confident making your own decisions when it is appropriate and necessary.
WHAT WE OFFER
We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life.
Wellbeing Support
- 28 days’ leave per annum plus bank holidays for full-time employees
- Option to buy an extra week of annual leave (pro-rata for part-time employees)
- Paid volunteer days to support causes you care about
- Free, confidential support service available 24/7
- Access to cycle-to-work schemes through Green Commute Initiative and Cycle Scheme
Financial Benefits
- Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust
- Bike, computer and season ticket loans
- Discount benefits
- London Weighting Allowance of £4,530 per annum for all those living within a London Borough (32 local authority districts plus the City of London).
- Death in Service benefit – 3 x annual Salary
Family Friendly Policies
- Enhanced maternity and paternity pay
- Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)
ADDITIONAL INFORMATION
- Application deadline: 23:59, 22 February 2026
- Interviews will be held via Microsoft Teams during the week of 02 March 2026.
- Applicants are required to supply a CV and a cover letter, no longer than one page.
- We are committed to being a truly inclusive employer. We welcome applications from everyone from all parts of the community.
- Adjustments are available throughout the application process.
Want to explore more roles?
You can find full details about all our current job openings at:
Our Values
- We are always learning
- Championing equity
- Taking ownership
- Delivering Together
We're the charity making it possible for everyone to walk, wheel and cycle



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As education quality assurance service officer, you will be responsible for the day-to-day administration, coordination, and continuous improvement of World Physiotherapy’s education quality assurance services, including programme accreditation and CPD recognition.
You will be one of the key points of contact for World Physiotherapy education quality assurance services including physiotherapist entry level programme accreditation and continuing professional development (CPD) recognition. The position is instrumental in assisting the smooth running of World Physiotherapy education quality assurance services and supporting the work of the Head of membership, education and development, and other staff working on the education portfolio.
You will use your experience, initiative, confidence, project and organisational skills to support effective implementation of the education quality assurance services. You will support and coordinate activities and administrative tasks for the full review cycle. These include managing inquiries, processing applications, distributing materials to reviewers, organising site visits, supporting the review and reporting process, preparing documentation for committee approval, and communication with applicants about the results of the review. This will require close liaison with staff, member organisations, reviewers, board/committee members, and external stakeholders.
You will enjoy working for a growing, values-driven organisation where you can use your skills to support both day‑to‑day operations and strategic projects working at all levels in the organisation and with key stakeholders.
You thrive in a dynamic, international team where you can implement systems and processes that support effective and efficient operations, and you are confident bringing forward ideas to strengthen the service. We undertake a range of educational and quality assurance activities, and we are looking for someone who is very familiar and confident with Microsoft 365, Salesforce, and Zoom meetings.
Duties and key responsibilities
Education quality assurance service administration
- Act as a primary point of contact for all inquiries related to education quality assurance services including physiotherapist entry level programme accreditation and CPD recognition services.
- Manage the full application process, including intake, tracking, communication with applicants, assigning reviewers, and ensuring all required documentation is complete.
- Manage the annual reporting process
- Coordinate the distribution of applications and supporting materials to reviewers, ensuring timelines and procedures are followed.
- Organise and support site visits, including scheduling, logistics, documentation, and communication with applicants and reviewers.
- Support reviewers throughout the evaluation process, including preparing materials, responding to questions, and ensuring adherence to governance requirements.
- Provide administrative support to reviewers in preparation of documentation for internal and committee consideration.
- Organise accreditation committee meetings.
- Prepare materials for committee approval and minutes of the committee meetings, ensuring accuracy, completeness, and adherence to organisational standards.
- Communicate to applicants the final outcome of the quality assurance process and issue certificates
- Maintain accurate records, files, and data related to all quality assurance activities.
- Work with Head of membership, education and development to carry out activity analysis and assess ways to improve and scale up quality assurance services.
- Contribute to continuous improvement of quality assurance processes, tools, and resources.
- Support recruitment and training of reviewers
Operational support
Manage the accreditation application and review process in the CRM (Salesforce) and CPD recognition in CEU Locker (platform currently used for the service).
Manage the data base of reviewers (eg declaration of interest, updated contact information).
Provide technical and logistical support across all education quality assurance operations for any physical or digital meetings.
Work with relevant staff to ensure that activities are set up on Teamwork® or other project management software and support their ongoing management.
Support communications activities:
- ensuring that lists of accredited programmes and approved CPD are up to date
- providing information to promote uptake of quality assurance services
- editing and formatting education quality assurance documents for house style
Liaise with different stakeholders including member organisations, regions, specialty groups and networks if necessary and as required by the Head of membership, education and development and other staff.
Maintain office systems and procedures, including data management and reporting.
Promote the image of World Physiotherapy in all activities and contribute to the overall development of the organisation undertaking any reasonable duties, as required and agreed, to support the work of World Physiotherapy.
Person specification
The education quality assurance service officer must have experience in supporting quality assurance management and administration. They must be highly organised, self-motivated and able to demonstrate initiative in managing complex and competing demands from different sources.
It is expected that the individual will have a relevant degree, or equivalent professional experience in quality assurance, education administration, project coordination, or related field. Experience of working with senior staff, academics and boards/committees is essential. Experience working with reviewers, review boards or academic/quality assurance processes is an asset.
The individual must have a legal right to work in the UK.
Attributes
The position requires:
- advanced computer literacy skills and competency with Salesforce, Word, Excel, Outlook PowerPoint, SharePoint, and Zoom
- strong communication skills in a cross-cultural/professional environment
- the ability to manage multiple tasks and deadlines with attention to detail
- the initiative to identify new ways in which the skills of the Education quality assurance officer can bring added value and efficiency to the organisation
- cultural awareness and sensitivity
- proficiency with digital workflow tools and document management systems
- tact and discretion for dealing with confidential information
It is expected that the person appointed will have:
- a minimum of 3 years in a relevant work environment
- demonstrable ability to organise and prioritise own workload effectively
- meeting and travel planning experience
- experience with Salesforce
- experience gained working remotely with small teams and individuals across time zones internationally
It is expected that the person appointed will be:
- personable and approachable
- efficient and well organised
- diplomatic
- collaborative and team orientated
- culturally aware and sensitive to diverse needs
It would be helpful if the person appointed had:
- understanding of the physiotherapy profession
- ability to speak French or Spanish or another language
Only candidates invited for interview will be contacted
To represent physiotherapy across the globe, advancing our profession and advocating access for all, to improve health and wellbeing.


The client requests no contact from agencies or media sales.
ABOUT SAFETY4SISTERS
Safety4Sisters (S4S) is a specialist Black and minoritised by and for women’s organisation based in Manchester. Our aim is to promote the human rights of migrant women experiencing a spectrum of gendered violence by providing a trauma informed, specialist, holistic and integrative programme of support to Black and minoritised survivors with NRPF. Support is underpinned by the following strands of services and activities; culturally competent advocacy, welfare and destitution support, a specialist refuge dedicated to migrant women with NRPF, therapeutic activities, groups and training, social activities, a helpline for both professionals and women, grassroots campaigning, and strategic advocacy.
JOB PURPOSE
To support the development and delivery of Safety4Sisters’ policy, campaigning, and influencing work to advance the rights, safety, and wellbeing of Black, minoritised and migrant women and children experiencing violence against women and girls (VAWG).
The post holder will contribute to influencing local, regional, and national policy and decision-making on VAWG, honour-based abuse, harmful practices, immigration and asylum policy, and no recourse to public funds (NRPF). This work will be rooted in survivor voice, frontline practice, and Safety4Sisters’ feminist and anti-racist values.
MAIN RESPONSIBILITIES
1.To contribute to the planning and delivery of Safety4Sisters’ policy, campaigning, and influencing work in line with the organisation’s strategic priorities.
2.To undertake policy research and analysis on issues affecting Black, minoritised and migrant women experiencing VAWG, including immigration, asylum, and NRPF.
3.To draft policy briefings, consultation responses, reports, statements, and other written submissions to influence decision-makers and statutory bodies.
4.To work closely with frontline staff, partners, and where appropriate victim-survivors, to ensure that policy and campaigning work is informed by lived experience and practice-based evidence.
5.To support parliamentary, local authority, and regional influencing activity, including engagement with MPs, councillors, civil servants, and statutory agencies.
6.To assist in organising and delivering policy events, roundtables, seminars, conferences, and briefings for external stakeholders.
7.To represent Safety4Sisters at external meetings, networks, events, and forums as required, promoting the organisation’s policy positions and values.
8.To contribute to raising public and professional awareness of VAWG, honour-based abuse, and the specific barriers faced by migrant women, including institutional racism and hostile immigration policies.
9.To manage Safety4Sisters’ social media platforms, ensuring content supports the organisation’s policy, campaigning and advocacy work and reflects S4S values and safeguarding principles.
10. To support Safety4Sisters’ partners and stakeholders to engage with policy advocacy, communications, and campaigning activity, including providing guidance and resources where appropriate.
11. To contribute to training, learning, and community engagement activities delivered by Safety4Sisters, including sessions for professionals and community organisations.
12. To maintain up-to-date knowledge of relevant legislation, policy developments, research, and sector best practice.
13. To contribute to monitoring, evaluation, research, and learning activities, ensuring accurate records and data collection for policy and campaigning work.
14. To assist in developing strong links with key partners and networks at local, regional, and national levels to strengthen Safety4Sisters’ influencing work.
15. To undertake campaigning and influencing activity arising from frontline services and policy priorities, which may include occasional evening or weekend work.
16. To undertake any additional duties that contribute to the effective delivery of Safety4Sisters’ services, projects and campaigns.
GENERAL DUTIES AND RESPONSIBILITIES
1.To contribute to the smooth running of Safety4Sisters’ services, projects and organisational activities.
2.To assist in maintaining high standards in all aspects of the organisation’s work, including conduct with colleagues, external agencies and partners.
3.To comply with and promote issues of confidentiality, safeguarding, equality, diversity and other Safety4Sisters policies and procedures.
4.To attend supervision, appraisal, training, staff, management and team meetings as required.
5.To promote equality and diversity in all aspects of Safety4Sisters’ work.
6.To maintain clear and accurate records and provide information for monitoring, evaluation, policy, research and funding purposes.
HEALTH AND SAFETY RESPONSIBILITIES
1.To be fully compliant with all Health and Safety legislation and Safety4Sisters’ Health and Safety policies.
2.To ensure that work is carried out safely and that no risk is posed to self, colleagues, service users or visitors.
FLEXIBILITY CLAUSE
In order to deliver services effectively, a degree of flexibility is required and the post holder may be required to perform work not specifically referred to above. Such duties will fall within the scope of the post at the appropriate grade.
This job description will be reviewed with the post holder to ensure it accurately reflects the duties and range of the post and supports the delivery of high-quality services for Black and minoritised women.
When necessary, the post holder may be expected to work evenings and weekends. This time can be claimed back as Time Off In Lieu (TOIL).
THIS POST IS:
·Subject to Enhanced DBS Disclosure
·Subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure will be required from the Disclosure and Barring Service regarding any previous convictions.
·Open to women only* (exempt under the Equality Act 2010, Schedule 9, Part 1).
PersonSpecifications:ImportantInformationforApplicants
Your application needs to demonstrate clearly and concisely how you meet each of the criteria. If you do not address the criteria fully, you will not be shortlisted. Please give specific examples wherever possible.
CRITERIA
ESSENTIAL/DESIRABLE
Knowledge/Qualifications
Knowledge and understanding of issues affecting Black, minoritised and migrant women, particularly in relation to violence against women and girls, immigration, asylum, NRPF and institutional racism.
Essential
Understanding of honour-based abuse, harmful practices and other forms of gendered violence.
Essential
Understanding of policy influencing, campaigning and advocacy as tools for social and systemic change.
Essential
Relevant qualification or equivalent experience in policy, research, campaigning or a related field.
Essential
Experience
Experience of working in a policy, research or campaigning role, or demonstrable transferable experience.
Essential
Experience of producing written policy outputs such as briefings, reports, consultation responses or submissions.
Essential
Experience of working collaboratively with multiple stakeholders, partners or teams.
Essential
Experience of managing organisational social media accounts.
Desirable
Experience of engaging with statutory bodies, local authorities or government.
Desirable
Skills and Abilities
Excellent written communication skills, with the ability to communicate complex issues clearly and persuasively.
Essential
Strong interpersonal and relationship-building skills.
Essential
Ability to work on own initiative and as part of a team.
Essential
Ability to prioritise workload, manage competing demands and meet deadlines.
Essential
Ability to work effectively in a fast-paced, values-driven environment.
Essential
Personal Attitude and Commitment
Commitment to Safety4Sisters’ Black feminist, anti-racist values and survivor-led approach.
Essential
Commitment to equality, diversity and anti-discriminatory practice.
Essential
Willingness to work flexibly, including occasional evenings and weekends.
Essential
Commitment to ongoing learning, reflection and professional development.
Essential
About the Role
We are looking for an experienced and motivated Senior Project Officer, working predominantly in the South London area, to lead the development and delivery of river and catchment restoration projects. You will oversee work from early concept and design stages through to physical implementation, ensuring projects are delivered on time, on budget and to a high standard. As part of our Restoring Rivers and Catchments Team, you’ll help shape ambitious, meaningful projects that benefit local rivers, wildlife and communities. Whilst you will be predominantly working on projects for the Hogsmill, Wandle, Beverley Brook and Cray rivers, you may be required to work on other projects within the wider SERT region.
Key Responsibilities
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Develop and design restoration and enhancement projects using best practice and sound science.
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Lead feasibility work, secure all necessary permissions and manage stakeholder relationships.
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Oversee on-site delivery, managing contractors, volunteers and project partners.
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Ensure robust Health & Safety compliance across all project activities.
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Manage project budgets, timelines and reporting to funders.
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Mentor and manage junior colleagues, supporting their development and project delivery skills.
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Contribute to the Trust’s communications, fundraising and wider organisational goals.
What We Are Looking For
We are seeking someone with strong project management experience, confidence in leading multidisciplinary work and the ability to communicate effectively with a wide range of partners. Experience delivering physical works on site—especially with power tools or plant—is desirable but not essential. You will bring creativity, initiative and a collaborative mindset to help develop impactful environmental solutions.
About You
You are a proactive problem-solver with a passion for improving rivers and catchments. You enjoy working with others, building relationships and finding innovative ways to deliver high-quality environmental projects. You take pride in maintaining high standards, supporting colleagues and seeing projects through from concept to completion.
Interested? Apply now and help us create a healthier, more resilient catchment, see the full job description for more information.
Application process
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Closing date for applications: Sunday 8th March 2026 at 11:59pm.
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Interviews: w/c Monday 16th March 2026
We help rivers thrive again for communities and nature.


The client requests no contact from agencies or media sales.
Title: Governance Operations Officer
Salary: £25,000 - £30,000
Location: UK remote - with occasional travel to Haywards Heath, when required
Contract:Permanent
Hours:Full time 35 hours per week – part time/flexible working will be considered
Responsibilities
As the Governance Operations Officer you will support Sightsavers governing boards, as well as working with UK Board and its sub committees, ensuring that they are provided with a comprehensive and efficient support service, enabling them to discharge their roles. Duties and responsibilities include:
Board Administration – manage and facilitate the smooth running of all meetings:
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Preparation of agendas, papers, minutes and their circulation for meetings.
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Booking teleconferences and venues, notifying participants of date and time and providing them meeting details.
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Liaising with partner organisations on coordinating bookings, accommodation and logistics for physical and hybrid meetings.
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Attending meetings, taking accurate minutes and circulating these in a timely manner as required.
Planning and Coordination
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Scheduling the meetings and ensuring that the specific constitutional conditions of the relevant boards are met.
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Provide administrative support to the Safeguarding team on record keeping and meetings.
Insurance
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Coordinate and assist with the renewal and procurement of Sightsavers Group insurance policies, including life, medical, travel, liability and premises insurance.
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Manage the record keeping associated with Sightsavers’ insurance policies and any associated claims.
Governance, Compliance and Risk Management
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Manage activities related to matters of organisational governance, including the outputs from internal and external governance reviews, changes in legislation, best practice and strategic direction.
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Advise and support on matters of best practice in the area of Charity Governance.
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Support the Information Security, Compliance and Legal teams on projects relating to data protection, information security and organisational compliance.
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Support the Human Resources, Safeguarding and Governance teams to strengthen Sightsavers safe recruitment practice.
Safeguarding and Audit
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Assist the Internal Audit Manager and the General Counsel with the organisation and process of internal audits
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Support on the collection and presentation of key documentation and information required for internal audits
This is a highly varied and involved role, and the above is not an exhaustive list of duties or required professional skills. Please see the Job Description for full details.
Skills and Experience
Essential
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Experience in managing, arranging and facilitating meetings
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Event management experience (booking venues, accommodation and logistics for physical and hybrid meetings)
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Minute taking experience and skills
Desirable
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Administrative experience
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Some prior exposure to governance, compliance, or administration (e.g., through volunteering, internships, or academic work).
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Interest in international development and/or disability rights.
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Experience working in a not-for-profit or similar environment.
This is a highly varied and involved role, and the above is not an exhaustive list of duties or required professional skills. Please see the Job Description for full details.
Candidates are welcome to demonstrate their ability to match the person specification by expanding on how their experience, training and/or qualifications might have provided them with the knowledge or skills required for the role. Successful candidates will be appointed on merit.
Next Steps
Sightsavers offers some fantastic benefits. Our comprehensive benefits package includes generous annual leave allowance, pension, season ticket loan, cycle to work scheme, discounted gym memberships and wellness discounts. If you choose to work in or are visiting our collaborative, modern office space, you will find it an easy 20-minute train journey from Brighton or 45 minutes from London.
To apply for this exciting new opportunity, please submit your CV via our recruitment portal and answer the application questions. We are particularly interested in learning of your motivations for applying.
Please note that there will be an expectation that you can occasionally visit our modern and collaborative offices in Haywards Heath, West Sussex (RH16 3BW).
We anticipate that 1st stage in-person interviews will take place during the week commencing 16 February, and the evaluation process will include a task and 2 stage interviews, to be completed by shortlisted candidates.
Closing date: 1 March 2026
As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people with a disability are particularly encouraged to apply.
Sightsavers is an employer that does not tolerate any form of harassment and has zero tolerance for sexual exploitation and abuse. All potential candidates will be subjected to rigorous background checks and controls.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re seeking an experienced and driven Trusts and Foundations Fundraiser to help change the lives of young carers. In this pivotal role, you’ll secure vital funding from charitable trusts and foundations, building strong relationships and crafting compelling cases for support. You’ll lead on high-value applications, identify new funding opportunities, and play a key role in shaping our income growth. Working with a passionate, mission-led team, you’ll see the direct impact of your work every day. If you’re persuasive, and inspired by making a lasting difference for children, we’d love you to join us.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The BE Support Trust is recruiting for a Fundraising Officer (Part Time). We are seeking a strategic, motivated, and relationship-focused Fundraising Officer to help us diversify income and grow our fundraising activity.
What you will do
- Develop and deliver an annual fundraising plan aligned with strategic priorities.
- Research new funding streams and produce pipeline/KPI reports.
- Prepare high quality trust, foundation and grant applications.
- Build and manage corporate partnerships and sponsorship proposals.
- Lead fundraising elements of charity events and community activities.
- Support donor stewardship and maintain accurate CRM/Gift Aid records
What you will bring
- Demonstrable fundraising experience
- Excellent writing and bid/proposal development skills
- Strong relationship abilities
- Organisational confidence managing multiple deadlines
Why Join us
- A small supportive and committed team
- Meaningful work where you see the impact everyday
- Opportunity to shape fundraising in a growing charity
- Flexible working and part-time structure
Applications reviewed on a rolling basis.
The client requests no contact from agencies or media sales.
Citizens UK
Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.
Living Wage Foundation
The Living Wage movement began in 2001, after Citizens UK brought together communities in East London to discuss poverty and low pay. The campaign grew in momentum and soon required a mechanism to recognise employers who wanted to join the movement, which saw the establishment of the Living Wage Foundation in 2011.
Still part of Citizens UK today, the Living Wage Foundation continues to work with community organisations to make sure the voices of both workers and businesses are part of the Living Wage movement. We now work with over 16,000 employers, benefitting over 475,000 people and winning over £3bn of better wages for people who need it most.
Citizens UK works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take the same deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty. As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies.
Purpose
At Citizens UK, our organisers and project staff work within communities to develop leaders, strengthen organisations, campaign for change and organise across difference. There are various project roles and operational, communication, finance and HR roles that support the organisation and project staff and organisers to deliver on this mission and work. This work is rewarding and can be challenging; it requires a personal commitment to inclusion, a willingness to listen and disagree respectfully, and an interest in working in an organisation where our staff, member institutions and leaders will come from a diversity of backgrounds and often hold views that may be very different from our own. More information about how we operate within this context and build trusted relationships across difference can be found on our website and is covered in induction. Onboarding and navigating this relational culture, and type of work, is supported by line managers and further training.
Main Responsibilities
We are looking for highly motivated and organised individual to coordinate our accreditation scheme. The role will work with our network of employers, and support new organisations through the accreditation process.
The Programme Officer will lead our work in Yorkshire and Humber support our Managers to grow and deepen engagement with Living Wage Employers through our associated schemes. You will help to ensure our resources and publicity materials are well written and up-to-date, and to coordinate events to grow our employer network.
Working as the Programme Officer for Citizens UK, reporting to a Programme Manager, your main responsibilities will include:
Contribute towards the achievement of CUK and LWF’s strategic objectives
Understand how the role contributes to LWF’s purpose and the core mission of CUK.
Reliably implement CUK’s and LWF’s policies, procedures, and values in own work.
Work with CUK community organisers and leaders to promote civic engagement with and ownership of the Living Wage campaign.
Feed into the LWF strategy and objectives development.
Living Wage Accreditation:
Support key contacts at potential LW Employers through the accreditation process, from dealing with initial enquiries to guiding them through the employer journey, to checking and processing their accreditation.
Develop rewarding relationships with key employers, industry, and campaign partners within our networks to build interest in the Living Wage and deliver a high-quality experience to our accredited employers.
With support from the wider team, develop plans and strategies to grow the number of accreditations in specific regions or industries.
Collate and disseminate Living Wage criteria and policy issues through both internal and external facing guidance, whilst reviewing and monitoring its suitability.
Support the development and implementation of projects to promote and grow Living Wage accreditations and develop the quality of service offered.
Build and manage projects and achieve work targets effectively
Successfully progress projects and tasks incl. tracking performance and expenditure.
Deliver agreed areas of the LWF’s work plan and leading on agenda items to report into team meetings.
Support the growth and development of new and existing Living Wage schemes incl. Recognised Service Providers, LW Funders, LW Places, Living Hours, Global Living Wage and Living Work Consultancy.
Deliver personal work targets on time and to standard:
Respond to telephone and web-based enquiries by providing advice and support to employers and supporters.
Provide administrative support for all aspects of the accreditation journey, incl. processing accreditations, recognitions, and renewals.
Maintain LWF data on systems, incl. Salesforce employer database.
Support the maintenance of our systems to ensure efficient processes and develop reporting mechanisms for effective monitoring and evaluation of our impact and progress against plans.
Coordinate and administrate Steering, Advisory or Leadership Groups as required, incl. coordinating agendas, sending out timely papers, taking minutes and following up on actions.
Learning & expertise
Keep abreast of new developments in the accreditation space.
Apply new learning to work and respond effectively to feedback.
Work collaboratively with the LWF and franchise teams to share learnings and experience and ensure that we are meeting the expectations of our network and stakeholders.
Develop and manage external relationships
Effectively develop and support a range of external relationships.
Respond effectively to queries or requests from stakeholders.
Engage with a diverse range of external stakeholders to support and develop projects as required.
Communications
Communicate effectively within the LWF; ensuring that messages are reliably passed to those who need to know.
Represent the LWF coherently in writing and verbally.
Events and Communications.
Plan and organise events to celebrate and grow our network of LW Employers, incl. playing an active role in the delivery of LW Week and assisting colleagues with event logistics
Represent and speak on behalf of the LWF at internal and external meetings and events.
Develop or feed into employer resources incl. marketing materials, blogs, reports, templates, and guides.
Develop and manage internal relationships
Work effectively with colleagues across Citizens UK.
Work collaboratively within the LWF team and actively participate in the team to ensure we meet the expectations of our network and stakeholders.
Generate income and resources
Contribute to plans and proposals to grow sources of income/resource.
Take personal responsibility for the careful stewardship of LWF’s resources.
Personal Specification
(D) Desirable, (E) Essential
EXPERIENCE:
Comprehensive experience in an administrative role (E)
Experience of building positive relationships (E)
Experience of managing and updating Salesforce or similar databases (D)
Experience of delivering a range of high quality communications materials, including websites, reports, newsletters (D)
KEY SKILLS AND KNOWLEDGE
Excellent time management skills with the ability to juggle a wide range of competing demands (E)
Understanding of database and systems management (E)
Ability to take in and interpret information and present in a succinct manner (E)
Excellent communication skills, both verbally and written, combined with the ability to liaise with senior stakeholders (E)
Ability to act on own initiative to introduce and develop new systems as appropriate (E)
Strong attention to detail (E)
Strong IT skills to include MS Office and database software (E)
Understanding of the policy and campaign landscape in the UK (D)
PERSONAL ATTRIBUTES
A proactive approach to all areas of work with a ‘can do’ attitude and a flexible approach to work demands (E)
A strong commitment to the Living Wage campaign and principles of Citizens UK (E)
About the application process
We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.
For questions and reasonable adjustments regarding your application including information in a different format, or our recruitment process, please email us.
Interviews will be in person in Leeds, week commencing 30th March.
The client requests no contact from agencies or media sales.
Contract: Fixed Term, 12 month contract
Salary: £29,849 - £35,493 per annum
Closing Date: Monday 16th February 2026
Interviews will be held week commencing 23rd February 2026
Centrepoint, the UK’s leading youth homelessness charity, is looking for a Supporter Care Officer to join our Fundraising Strategy & Operations Team based in London on a 12-month fixed term basis.
About us
We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills in order to get them back into education, training and employment. We want to end youth homelessness by 2037.
Together with our partners, we support over 16,000 young people each year.
About the role
The Fundraising Strategy and Operations team delivers high quality operations support to the wider Fundraising Directorate including Strategic Liaison with Service teams, Compliance, Supporter Journeys and Communications, and Supporter Care.
The role sits within our friendly and dedicated Supporter Care team. In addition to providing operations support to the Fundraising Directorate, the team provides a high standard of customer service to Centrepoint supporters and members of the public.
The role works alongside two other Officers and the team Manager to help steward and grow our compassionate supporter base, securing Centrepoint’s long term future, and enabling us to reach our strategic goals through helping to maximise fundraised income and increase donor loyalty.
The role involves working independently, collaborating with colleagues and third-party suppliers, and using a variety of technical systems to fulfil a range of supporter-related responsibilities.
These include, but are not limited to, liaising with existing and prospective supporters, managing fundraising complaints, processing donations, processing supporter data; and ensuring all tasks are carried out in compliance with GDPR, Data Protection, and other regulatory requirements.
There is also the opportunity to work on projects, volunteer at events, and participate in a range of training to support personal and professional development.
About you
· Experience of working in Supporter Care or customer focused team
· Excellent organisational skills, with the ability to plan and work to tight deadlines
· Excellent written and verbal communication skills
· Excellent interpersonal and relationship building skills
· Ability to work well with others and on your own initiative
· Ability to investigate and resolve problems
· Ability to be flexible and switch between tasks as needed
· Literate in IT with experience of using MS Office – prior CRM use (e.g. Raiser’s Edge) is desirable
· Basic understanding of GDPR and Data Protection
What you’ll be doing
· Interacting with existing and prospective supporters via multiple communication channels
· Resolving complaints in line with our policy, escalating feedback where necessary
· Listening to and quality checking calls handled by the third-party contact centre
· Supporting with required training of the third-party contact centre call handling team
· Processing fundraising donations
· Maintaining supporter records on the Raiser’s Edge CRM system
· Helping to ensure team processes are accurate, efficient, and up to date
· Helping to ensure the team meets its service SLAs and KPIs
· Maintaining a good understanding and working knowledge of new sector regulations
· Supporting the delivery of strategic projects in line with the Supporter Care strategy
Why join Centrepoint?
In return for your efforts, you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:
· 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
· Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
· Private Medical insurance
· Income protection
· Employer pension contributions of 5%
· Access to Cycle 2 Work loan scheme
· An interest-free travel loan
At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.
We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.
Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.
Don’t miss out on this fantastic opportunity to join our team as a fixed term Supporter Care Officer click ‘Apply’ now!
