Full-time: 37.5 hours
Duration: Permanent 
Location: Melbourne, Australia 
Salary: AUS$87,500 plus 9.5% super
Closing date: 09.00 am UK time, 27 February 2020 
Interviews: from 5 March 2020

We are seeking an Operations Manager within our branch office in Melbourne. This is a new and crucial role which will lead on organisational support for the Melbourne team, with assistance from the well established organisational support teams in London, where the organisation is headquartered. Although this is a management role, as an organisational and programme support team of four, there will be a lot of ‘hands on’ work and multitasking.

This role involves implementing and maintaining systems and processes to ensure the smooth running of operations to support a team of 12-16 peacebuilding programme staff in our Melbourne Office. This is a wide ranging role, overseeing and directly carrying out aspects of Office Management, IT, Human Resources, Fundraising, Compliance and Finance. 

The Operations Manager provides project, administrative and logistical support as necessary. The post holder will play a key role in liaising with programme teams, consultants and suppliers, ensuring they have what they need to get work done.  Reporting to the Regional Programme Director, the Operations Manager will be based in Melbourne and will undertake occasional travel to our global operations. 

As this is a wide ranging role, the post holder is not expected to be an expert on all the relevant areas. Expertise in one area, with a willingness to develop knowledge in skills in the other areas is very welcome. 

Essential knowledge, skills and experience

• Initiative, enthusiasm and a problem-solving approach to new challenges.
• Experience of developing or adapting organisational policies and processes  
• Strong understanding of organisational budgeting and finances
• Experience in developing and delivering systems for audit or quality assurance;
• Experience of line management and team management.
• Able to explain, advocate and express facts and ideas in a convincing manner, and negotiate with individuals and groups internally and externally. 
• Strong organisational skills including planning, developing, implementing and maintaining administrative systems.
• An ability to coordinate project planning
• Excellent verbal and written communication skills in English.
• Willingness to work irregular hours occasionally and to undertake some travel.
• Appreciation of issues of confidentiality, and cross-cultural and political sensitivity.
• Graduate study in a relevant area (this could include law, finance, business, project management, conflict resolution, international relations, development studies, international humanitarian law, peace and security.) Local equivalent or equivalent by experience will be considered. 
• Experience of hostile environment awareness training or willingness to undertake hostile environment awareness training. 
• Experience of safeguarding training or willingness to undertake safeguarding training.
• Excellent working knowledge of Microsoft Office software packages, databases, email, internet.
• Some knowledge of and interest in peacebuilding/ humanitarian/ development sector safety and security and safeguarding issues.

Desirable knowledge, skills and experience

• Experience of working in a multicultural environment.
• Experience overseeing and performing basic IT administration
• Experience overseeing and performing basic HR administration 
• Experience in fundraising in the non-government sector
• Experience overseeing and performing basic office management tasks
• Experience working with vulnerable individuals, particularly in a conflict context

Lewis-Manning Hospice Care is seeking two business orientated, highly motivated and passionate retail experts to launch, grow and manage our new charity shop in Christchurch.

These are exciting opportunities for an experienced Shop Manager and Assistant Shop Manager who will join us on a permanent full-time basis and receive a competitive salary and benefits. You will have business knowledge in a commercial environment, creativity and enthusiasm, and the ability to lead and positively encourage a team of volunteers to deliver high standards of customer service.

Experience of meeting and exceeding revenue targets is required, as well as excellent organisational skills and the ability to build and expand a retail business. You will also support the Lewis-Manning Hospice Care brand and values, raising awareness of our charity and services.

The ideal candidates will have a minimum of 3 years’ retail experience, ideally in the charity sector.

If you are interested in either of these exciting new opportunities, we will be delighted to hear from you.

Please contact Human Resources by email or call for more information and an application form.

Full-time, Permanent

Christchurch based

Shop Manager = £20,000 + benefits

Assistant Shop Manager = £17,000 + benefits

Hub Manager

Wales

Cruse Bereavement Care is recruiting a regional Hub Manager for Wales- a new and exciting role created as part of our new strategy to develop Cruse.  

The Hub Manager is responsible for the delivery of high quality bereavement support across the Nation.  This includes strategic planning and budgetary control, staff and volunteer management, planning and monitoring service provision.

The roles will either be based in a local Cruse office or home based within the region.  The post holder will be able to travel easily within South Wales. 

Cruse Bereavement Care is the largest bereavement charity in the UK. Our mission is to offer support, advice and information to children, young people and adults when someone dies and to enhance societies care of bereaved people.

The closing date for this role is 24th February 2020 with interviews being held on 5th and 6th March 2020

To apply for this role, send your CV and covering letter, which outlines your suitability for the role and should be no longer than two pages.

Cruse welcomes and encourages applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.

Job title: External Grants Manager

Region: Flexible, located in one of our 15 area offices

Directorate: Operations

Contract: Permanent, Full-time 35 hours per week

Salary: £32,336 per annum (plus £4,452 London Weighting if applicable)

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

• A desire to provide a great customer service and support

• Enjoy and thrive in working in teams and with others

• Passionate about supporting the Armed Forces community and honouring their contribution

• Come to work each day to be the best you can and to learn and develop

• An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Role

The Royal British Legion is recruiting for an External Grants Manager to oversee the Legion’s programmes of grant-funding for organisations, including elements of the Irish Ex-Services Trust and the LIBOR-funded Aged Veterans Fund. The new Manager will lead a small team, ensuring thorough and evidenced assessments and monitoring of grants made to projects which benefit the Armed Forces community.

The role will involve liaising with external charities, including but not limited to those which are predominantly associated with the Armed Forces. Assessment will include considering each application on its merits, factoring in each applicant’s Governance framework, budget, projected beneficiary reach and anticipated outcomes. More broadly, the role will support the Head of Grants & Social Policy in proposing new funding themes and introducing a refined, modern grant management process.

The successful candidate will be experienced in providing guidance to charity professionals, analysing proposals and preparing formal funding recommendations.

This appointment comes at an exciting time for the department and the successful applicant will have the ability to input into the strategy of the External Grants Programme and ensure it can best meet the most urgent needs of the Armed Forces Community.

Some UK travel will be required.

How to Apply

Please apply by clicking ‘Apply Online’

Closing date for this role is: Tuesday 25th February 2020

Interviews will be held on Tuesday 3rd March 2020 in London SE1 1AA

The North East branch of ADASS is working in partnership with Shared Lives Plus to implement an ambitious growth and development plan for Shared Lives across the region.  All twelve local authorities in the North East have collectively come together to achieve a regional approach to the growth, development and diversification of Shared Lives. 

We are recruiting for a new and exciting role to support and coordinate the regional programme, support the delivery of communities of practice and delivery of a North East Shared Lives communications strategy. Within the role you will have responsibility for working in partnership with Shared Lives schemes in each local authority to deliver local action plans, liaising with key stakeholders and reporting on project progress to Directors of Adult Social Care (DASS).

The role will have responsibility for:

• Being the primary contact for the project
• Providing dedicated support to each local authority across the North East
• Project communication to stakeholders
• Raising the profile of Shared Lives across the North East
• Project monitoring
• The development of communities of practice which will explore the growth, development and diversification of Shared Lives across the region.

How to apply 

Apply by sending an up to date CV and a supporting statement, which should be kept to a maximum of two pages. Please start your supporting statement by saying why you want to work for us and work in the Shared Lives sector. Your supporting statement will also need to demonstrate how you meet the requirements of each area of the person specification below:

• Relevant skills and experience
• How your knowledge, values and attitude make you a suitable candidate
• How you would meet the practical requirements of the job.

Please visit the Shared LIves Plus website for a copy of the Job Descriptions and Person Specification.ea

The closing date for this role is Friday 28th February 2020 at 1pm. Interviews will be held the week commencing 9th March 2020

If you have any questions about the role, please contact Mark Gallagher at Shared Lives Plus

--------------------

Job Description and Person Specification

You will have responsibility for

1.  Providing dedicated support to each local authority involved in the Shared Lives North East Partnership

i. Being the primary contact for the project

ii. Work in partnership with key stakeholders in each region to successfully implement and deliver their local Shared Lives action plan. Stakeholders will include Shared Lives schemes and Shared Lives carers, people using Shared Lives and their families, steering group members, Directors of adult social Care (DASS)

iii. General administration tasks relating to governance of the project

1. Project monitoring
2. Developing and implementing project monitoring processes to keep track of progress against project milestones.
3. Compiling regular project reports detailing the progress of project deliverables and outcomes for Shared Lives Plus, key project stakeholders and the project steering group

3. Communications

i. Raising the profile of Shared Lives to increase understanding and awareness of the Shared Lives model across the region and in each local authority partner.

ii. Leading on internal stakeholder communications.

iii. Showcasing the impact and outcomes of the project to local stakeholders across different media platforms and through the production of case studies, newsletters and impact reports

iv. Supporting the development and delivery of the regional communications strategy

1.  Development of communities of practice

i. Being the project lead for the creation, coordination, development and delivery of Shared Lives communities of practice. Communities of practice will bring together representatives from across the North East to develop ideas and share good practice regarding the growth, development and diversification of Shared Lives across the region.

ii. Producing stakeholder summary reports of the findings and outcomes from communities of practice.

1. General

5.1 Work in accordance with Shared Lives Plus’s aims, objectives, policies and procedures and promote a positive image of the organisation and its members.

5.2 Undertake such other duties as may reasonably be required, commensurate with the level of the post. As Shared Lives Plus is a small organisation, all staff carry out 'hands-on' work at all levels, on occasion.

Person specification:

Criteria

Qualification

Experience

· Of working in a small team, using your initiative and organising and planning your workload

· Working with disabled people and their families

· Meeting and event planning

· Coordination of projects – where delivery is taken on by others but keeping things on track is your responsibility

· Liaison with client and colleagues to keep projects on course and moving forward

Skills

· Ability to manage time efficiently, to prioritise and to work well under pressure

· Competency in all aspects of Microsoft Office

· Good customer relation skills – wanting to go the extra mile for our customers; internal and external

· Good, positive and friendly telephone manner

· Able to coordinate colleagues and senior staff – ability to work across all levels of the organisation

· Some basic digital skills to support the Communications team

· Structured, diligent and committed to getting it right first time

Knowledge

· An understanding of Shared Lives and the philosophy and values underpinning our work and the sector

·  

Values and Behaviours

Ability to demonstrate behaviours that reflect the Shared Lives Plus Values -

· Authenticity

• Integrity
• Sense of Purpose

· Zest and Energy

Attitudes

· Commitment to empowering people who use services and their families

· Demonstrable commitment to working in ways which promote equality of opportunity and diversity

· Values the principles of co-production, empowering people who use services and partnership working

· You will be an energetic, tenacious and friendly person who enjoys meeting new people and building relationships

· Confident, Positive, and innovative

· A genuine team member – willing to help and support colleagues in a small team

Practical

· Ability to work the hours dictated by the needs and demands of the job (occasionally including evenings)

· Able to travel as and when required by the job

Background to the role:  

Suzy Lamplugh Trust is the UK’s pioneering personal safety charity and leading stalking authority, established in 1986 following the disappearance of 25-year-old Suzy Lamplugh whilst at work. We work towards creating a society in which people are safer - and feel safer - from the prevalence of stalking, harassment, aggression and violence, achieved through supporting people; education; and campaigning.

Our stalking helpline advice and advocacy service offers support and advice to thousands of victims of stalking every year.  Caseworkers advocate on victims’ behalf with police, social services and other statutory or victim support agencies.  The Mayor’s Office for Policing and Crime (MOPAC) has awarded funding to Suzy Lamplugh Trust and partner agencies to continue the proof of concept Multi-Agency Stalking Intervention Programme (MASIP) in London.  This is an intervention programme for stalking perpetrators, in an interdisciplinary setting involving partners from the health and criminal justice services as well as the voluntary sector. We have also secured funding from MOPAC to develop a trauma-led approach to advocacy as part of the London Stalking Support service.

The post will be primarily based at the Suzy Lamplugh Trust office in Vauxhall, but regular travel to other locations across London, including the Stalking Threat Assessment Centre (STAC), will be required. Travel to other locations in the UK may also be required occasionally.

We are looking for an ambitious, dynamic leader to lead this team and ensure that its work has maximum impact and is embedded into the core output of the charity.

Overall purpose of role:

• To work closely with the CEO and Head of Policy to ensure robust management of operational activity across the Trust, with specific focus on the National Stalking Helpline, advocacy service, Stalking Threat Assessment Centre, and London Stalking Support Service.
• To support the CEO in external representation of the organisation.
• To ensure the safe and effective delivery and development of the Trust’s provision for victims of stalking.
• To promote the work of Suzy Lamplugh Trust including the National Stalking Helpline and advocacy services, strengthening our voice as an authority on stalking and personal safety - both at work and in everyday life.
• To be a key part of the Trust’s leadership team, deputising for the Chief Executive as required.

To apply, please submit your CV and covering letter.   Note: applications without a covering letter will not be considered.

If you do not receive a response within 3 weeks of the closing date, please assume that on this occasion your application has not been successful.

Job Description:

Service delivery and development

• Provide strategic support, leadership, safeguarding and oversight to all areas of service delivery, including the work of the National Stalking Helpline, stalking advocacy services and London branch of the MASIP programme.
• Work with the commercial and finance teams to develop financially sustainable new projects, ensuring that timely information is provided to support the design and development of funding bids and any reports to funders on activities delivered.
• Proactively develop relationships with other agencies which enable effective collaborations and two-way signposting/referral to ensure beneficiaries get the best advice and support available.
• Perform the role of safeguarding lead for the Trust, ensuring staff have appropriate training and ensuring compliance with safeguarding policies.
• Support frontline staff and volunteers in dealing with complicated or sensitive enquiries.
• Ensure quality assurance of the operational services of the Trust.
• Support in the delivery and development of stalking training and consultancy packages, including briefings to other services.

Policy and research

• Support Head of Policy and Chief Executive on the co-ordination of responses to policy consultations, development of research, representing Suzy Lamplugh Trust at external meetings with funders, stakeholders, influencers and decision-makers. 
• Ensure that the Chief Executive and other Suzy Lamplugh Trust colleagues are appropriately briefed to represent the organisation’s position on a range of practice related policy issues.
• Identify opportunities for new partnerships, services, and influencing opportunities that will strengthen the Trust’s voice and expand its reach.

Management and leadership

• Lead a team of staff and volunteers
• Identify and address skills gaps or development needs of staff, particularly in respect of new product development
• Manage relevant departmental budgets
• Represent the Operations department on the leadership team

• Deputise for the Chief Executive, internally and externally, as required, including with the media
• Manage projects and budgets for the Operations team and restricted projects within the department remit, ensuring all service responsibilities and project deliverables are met within approved budget.
• Engage with Trustees via sub committees

Person specification:

(‘s’ denotes shortlisting criteria which must be addressed in covering letter)

Skills and abilities

• Ability to represent the Trust externally and deputise for the Chief Executive as required

• Significant experience, at least 4 years, offering strategic and operational direction to front line VAWG services (s)

• Demonstrable ability to synthesise large amounts of complex information into accurate, persuasive arguments
• Proven analytical and problem-solving skills
• Excellent oral and written communication
• Convincing influencing and negotiation skills with people at all levels (s)
• Understanding of the policy contexts in which Suzy Lamplugh Trust operates
• Leadership skills: the ability to inspire a team to strive to meet challenging goals 
• Management skills: proven ability to coach and support others while delivering testing personal objectives, interpreting corporate targets into clearly communicated work plans
• Collaboration and teamwork: proven ability to work collegiately with other senior leaders, represent the Trust externally 
• Ability to lead effective and engaging meetings
• Ability to design, develop and deliver projects and robust project management skills in order to direct projects (s)
• Understanding of the financial constraints of working in a small charity, and funding mechanisms within the sector, with proven ability to manage budgets (s)

Experience

• Representing an organisation to senior external stakeholders, including government and the media (s)
• Providing briefings to senior leaders to represent the organisation on key issues
• Experience of delivering training courses and/or presenting material at conferences
• Developing and managing services to people in challenging circumstances (s)
• Crisis and change management, maintaining high quality of delivery of new and existing services in changing environments (s)
• Designing and contributing to successful funding proposals or bids and reporting back to funders (s)
• Line management including setting targets and appraising individuals’ performance
• At least 4 years’ experience in senior management positions, operating at a strategic level and contributing to strategy development and delivery (s)

Personal attributes

• Committed to the aims and values of Suzy Lamplugh Trust: we expect all staff to uphold and reflect the ethos of Suzy Lamplugh Trust in all their work

• Ambitious: with responsibility for growing the organisation’s work in a number of key areas, you will be motivated to enable the Trust to compete as a significant voice within the sector
• Authoritative: you will be expected to deputise externally for the Chief Executive as required
• Results-driven: the Head of Operations will provide strategic direction to the team
• Approachable: as a senior representative of the organisation, you will need to be able to communicate effectively with a range of key stakeholders to get them on board
• Adaptable: you will need to be willing to take on tasks beyond the immediate scope of their job description from time to time including travel and occasional overnight stays
• Visionary: as part of the leadership team, your ideas will help to shape the organisation’s strategic plan 
• Resilient: able to operate within tight deadlines, in a changing environment

Al-Khair Foundation is a UK registered charity working to deliver humanitarian and development projects worldwide. Founded in 2003, Al-Khair provides emergency aid, medical care, education and livelihood support to vulnerable communities in the UK, Africa, Asia and the Middle East and is committed to supporting these groups to become sustainable active citizens in their society. Al-Khair Foundation is a key development partner of choice for Governments, NGOs, donors and civil society in their respective countries.

Our Foundation has witnessed significant growth since we opened our doors in 2003 and our current strategic and business plans have projected even greater growth. Therefore, this is a perfect time to join our organisation.

This role sits within the Donor Services Team and will be responsible for writing and producing consistent and meaningful content for a range of internal and external audiences appropriate in tone and style, i.e. editorials, blogs, reports, articles, web and social media content, case studies and presentations etc.

The key responsibilities of this role will be to write and produce content across various media platforms to drive positive sentiment of Al-Khair Foundation in the UK charity sector, such as websites, social content, advertisements, presentations, beneficiary case studies, magazines, awards, papers, emails, policy reports, merchandising, event materials and invitations; collaborate with colleagues to ensure all campaigns are reflective of the cultural/faith-specific environment; prepare content for all relevant marketing materials, such as letters, texts, posters, banners, project leaflets, social media and websites; prepare content for newspapers and magazines – Urdu and English; prepare content for all campaign materials for print media to branches; improve our content strategy by developing a deep understanding of our audience and the content that will engage them and liaise appropriately with internal teams to obtain material for content; produce content for annual reports and beneficiaries reports with the designer with appropriate case studies and fact and figures from IP and the wider organisation; to maintain stats ad updates from IP that can be used creatively for banners and SM platforms; write internal content and messages for the intranet – liaise consistently with branches to promote community work in all reports and on SM platforms; grow our audience by producing helpful content that’s in tune with their needs (such as case studies or guides); be an internal champion for our style, tone and voice as well as provide feedback to and edit others content as required; produce day-to-day creative work adhering to production and internal deadlines and timelines; demonstrate speed, efficiency and progressive design thinking, while remaining organised and communicative; strike a balance between working autonomously and in collaboration with the team; ensure that published work is accurate, professionally executed, and conforms to the organisational objectives.

For this role, the post-holder will need a degree-level qualification in Communications, Media, PR or Marketing or equivalent; experience of creating compelling content, B2C communications and producing content on a variety of media platforms; knowledge of the charity sector, particularly the UK charity sector and development issues; understanding of how content builds a strong brand; excellent interpersonal, communication, organisation, analytical and creative writing skills, with fluency in English, Urdu and/ or Bengali. The ability to remain positive in high-pressure and stressful situations; to multitask and prioritise workload, effectively work within a team environment and work on own initiative and always maintain the highest degree of confidentiality regarding all aspects of work at all times is essential.

Candidates interested in this role are encouraged to email their CVs to the address provided.

Closing date: 27th February 2020

Due to the expected high response to this vacancy, we reserve the right to close this campaign once we have a suitable pool of applicants.

We are an equal opportunities employer and welcome all applications regardless of age, gender, ethnicity, faith or disability. Only candidates with the right to work in the UK will be considered. We regret that only shortlisted candidates will be contacted.

Job title: Data Protection Officer

Region: London, SE1 1AA

Directorate: Legal

Contract: Permanent, Full Time, 35 hours per week

Salary: £40,886.81 per annum (£36,434.81 plus £4,452 London Weighting)

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

- A desire to provide a great customer service and support

- Enjoy and thrive in working in teams and with others

- Passionate about supporting the Armed Forces community and honouring their contribution

- Come to work each day to be the best you can and to learn and develop

- An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Role

This is a great opportunity to join a growing legal team.  The successful candidate will report to the Senior Legal Counsel.  This is a full-time role and is a key role in the charity.

Your primary responsibilities will be to:

· To review and maintain data protection policies and procedures and guidelines and all template assessments periodically.

· To establish and promote training and awareness of data protection policies throughout the organisation and maintaining oversight of the process.

· To maintain the Legion’s registrations with the Information Commissioner.

· Manage the subject access requests and individual rights process ensuring that local data controllers locate and collate all relevant information or delete all personal data  and to ensure that substantive legal responses are provided within the mandatory timescales.

· Managing the response to data protection breaches and complaints, including ensuring that the Information Commissioner is notified where appropriate.

· Devise and maintain the Legion’s data processing register and the Legion’s retention schedule, ensuring they are reviewed.

· Undertake formal assessments such as legitimate interest assessments to ensure our legal basis for processing is clear.

· Monitoring compliance to data protection law and principles throughout the Legion and reporting regularly to the Audit & Risk Committee on breaches, individual rights requests and data protection impact assessments.

The successful candidate must hold a current Data Protection Officer qualification, and we will take into account overseas equivalents. 

How to Apply

Please apply by clicking ‘Apply online’

Closing date for this role is: 19/02/2020