Area business manager jobs
Battersea is currently undergoing a significant transformation programme (known as Launchpad) to deliver real change in the way we work with, utilise, and learn from data. Our new approach will enable smoother animal, customer and supporter journeys and will help us embed a truly data and insight-driven approach to decision-making at Battersea. The first phase of the programme, to implement Salesforce Lightning for the Animal Operations and Clinic side of our business, went live in Summer 2025.
This role, working with CRM support colleagues, will be responsible for the ongoing support and maintenance needs for the new Salesforce Lightning CRM and other related applications as they are launched. They will work closely with system users to efficiently resolve tickets received to the helpdesk and proactively investigate and troubleshoot issues to provide root cause.
This is an exciting opportunity for someone looking to help contribute to the future of data at Battersea, open to working in a dynamic and fast-paced environment, with a desire to contribute to first class CRM support.
Overall objectives:
- Provide efficient and effective support to Battersea’s CRM system users.
- Support the work of the wider Data Applications team and contribute to the design and delivery of effective system processes.
- Undertake various system housekeeping activities to ensure that the systems and data remain robust and accurate.
- Continuously look for areas of potential improvement to systems and processes and make recommendations where appropriate.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year.
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 9th December 2025
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Interview Date(s): To be confirmed
For full details on the role, please download the recruitment pack.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
Do you want to help keep a busy dog-loving workplace running smoothly?
We’re looking for a Facilities and Post Room Coordinator to support the day-to-day operation of Dogs Trust’s London office. You’ll manage incoming and outgoing mail, maintain supplies and equipment, and assist with facilities tasks to ensure a safe, welcoming, and well-functioning environment for staff and visitors.
What does this role do?
As a Facilities and Post Room Coordinator, you'll:
- Coordinate facilities contracts, office supplies, and related purchase orders and invoices.
- Provide support to colleagues and visitors, including meeting room setup, AV assistance, and reception cover.
- Manage incoming and outgoing post and couriers, ensuring timely distribution and deliveries.
- Maintain communal areas, monitor stock, report building issues, and carry out First Aid and Fire Marshal duties.
Could this be you?
You’ll have experience in a busy administrative environment, delivering excellent customer service with strong communication and interpersonal skills. Highly organised and proactive, you’ll be confident managing multiple tasks, willing to undertake First Aid and Fire Marshal training.
About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Position: Counselling Manager
Salary: £32,000 pro rata, pension paid at 4% contribution
Hours: 30 hours p/w
Days of work: Flexible but must include Thursdays
Contract Type: Permanent
Location: Snowdrop Project Offices, Castle Green, 7 Castle Street, Sheffield S3 8LT
Benefits:
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6.6 weeks annual leave entitlement (25+8 Bank Holidays), with additional days with 2+ years of service
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4% Pension contribution
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Monthly independent clinical supervision, contribution towards CPD and pro-rata reimbursement for membership of relevant professional bodies
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Enhanced sickness pay
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Employee Life Cover
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Take your birthday off
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Salary sacrifice schemes- Holidays, Cycle to Work
Reporting to: Head of Operations (plus funded external clinical supervision)
Direct reports: 2x Senior Counsellors, counselling placement students and volunteers
Collaborating with: Casework Manager, Community Development Manager, Policy, Training and Research Lead
Welcome to the Snowdrop Project:
The Snowdrop Project is the first organisation in the UK to provide long-term, community-based support to survivors of modern slavery and exploitation. We aim to empower survivors of modern slavery and exploitation to recover from their pasts and rebuild their futures. We aim to reduce the risk of re-exploitation, to create and implement models of best practice and to share this knowledge with other agencies and individuals nationally and beyond.
By joining our team, you’ll be part of a kind, passionate, and forward-thinking organisation making a real difference in people’s lives.
About the Snowdrop Project Counselling Service:
The Snowdrop Project Counselling Service stands as a beacon of hope, healing and humanity for survivors of modern slavery and exploitation in South Yorkshire.
Rooted in a trauma-informed, person-centred, and phenomenological philosophy, the service offers a compassionate and holistic approach that honours each individual’s unique journey. By removing barriers to access, fostering long-term therapeutic relationships and integrating innovative bottom-up approach. Snowdrop creates a safe and empowering space where survivors can reclaim their sense of self and agency.
About the Role:
Funded by The National Lottery Reaching Communities, we are looking for a passionate and motivated manager, who is aligned with our clinical approach, to cultivate and grow the counselling service in line with our mission to see survivors of modern slavery and exploitation recover from their experiences and thrive. This role is responsible for leading a team, developing the counselling offer and contributing to systems change within the UK through social policy and research.
What You’ll Be Doing:
- Leading and managing a team of counsellors, promoting reflection, wellbeing and innovation within the service
- Developing our therapeutic service in collaboration with the counselling and Leadership team
- Providing 1:1 therapeutic counselling service for a small number of survivors of modern slavery with complex needs
- Contributing to the development of an evidence base for the service, delivering training and contributing to research
Please see the Job Description document for full details and the Person Specification
How to apply: Click the CharityJob Apply button below. You’ll be asked to submit a CV and cover letter which details your suitability for the role (please read the instructions for completing the cover letter carefully- incomplete or irrelevant cover letters will be excluded) and answer a question about your right to work in the UK. CVs and cover letters will be screened and candidates will be shortlisted based on these.
We welcome every applicant and strive to create and promote inclusive teams. We celebrate difference and encourage everyone to join us, and to be themselves at work.
Please note- we will not be working with recuiters for this post.
Please submit a CV and Cover Letter that addresses all the points detailed in the person specification, giving relevant examples which demonstrate your suitability for the position.
We will be shortlisting for interview based on the below scoring system:
0 – Weak Does not address the essential criteria
1 – Average Addresses part of the essential criteria, provides little detail
2 – Good Addresses the essential criteria, providing some detailed relevant explanations
3 – Excellent Provides a thorough, considered explanation that fully addresses the person specification.
Empowering survivors of modern slavery to rebuild their lives and thrive


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Age UK has an exciting opportunity to join their fantastic team in Houghton Regis!
We are recruiting for a Shop Manager to manage the day to day running of our Houghton Regis store (Bedfordshire, LU5).
As Shop Manager, you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development.
Utilising your previous experience and excellent managerial skills, you will help maximise store sales and profits while ensuring our customers and donors receive an excellent shop experience.
This opportunity offers an excellent benefits package as well as the chance to work within a valued team, all working to raise funds for a charity that provides vital services and support to older people across the UK.
If you have a passion for retail and would like to use your skills within a charity that supports thousands of older people across the UK, then this may be the role for you!
Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)
To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.
You will have:
- Experience in a performance driven retail/customer centric environment
- Experience of managing people
- Ability to lift and carry bags of stock up to 10kg's
- Ability to build, retain and develop a team
- Strong drive to achieve results through others
- Ability to delegate, coach and listen
- Ability to manage time under conflicting priorities
- Ability to motivate self and others
- An open and adaptable approach to change and be able to support others through it
- Experience of communicating with a diverse workforce and customer base
- Ability to establish and maintain successful retail processes and merchandising
- IT literacy and numeracy skills
What we offer in return:
- Competitive salary, 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme
- Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
- Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
- Car Benefit scheme, Cycle to Work scheme
- Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free.
- Blue Light Card scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.
Supporting statements and anonymisation
Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Regional Manager – Greater Manchester
Fixed term contract for 6 months, continuing subject to funding.
Organisation: One Million Mentors (1MM)
Location: Greater Manchester (hybrid working)
Reports to: Head of Delivery
Help us shape a million brighter futures.
At One Million Mentors (1MM), our mission is simple but powerful — to connect one million young people with one million life-changing mentors. We’re growing fast, and we’re looking for an ambitious, relationship-driven Regional Manager to lead our impact across Greater Manchester.
�� What You’ll Do
You’ll lead the delivery of our mentoring programmes across the region — building partnerships, recruiting mentors and mentees, and ensuring every match has a lasting impact.
- Establish 150+ new, high-quality mentoring matches each quarter.
- Lead 1MM’s expansion across Greater Manchester by building partnerships with local employers, councils, schools, colleges, youth charities, and community organisations.
- Use the 1MM digital platform to manage matching, reporting, and user support.
- Ensure all mentoring activity meets quality assurance KPIs.
�� Who You Are
You’re an energetic connector and organiser who thrives in a fast-paced, target-driven environment — someone who believes deeply in the power of mentoring and social action to change lives.
You’ll bring:
- Programme development experience at management level, including regional planning and event delivery.
- A track record of working to ambitious targets in a performance-focused environment.
- Proven outreach and engagement skills to secure new partnerships.
- Ability to deliver or facilitate programmes, including recruitment against challenging targets.
- Excellent relationship management, including working confidently with senior stakeholders.
- Very strong spreadsheet and IT skills (especially Google Sheets and MS Excel).
- A confident, self-motivated approach, maintaining high standards and focus even in changing circumstances.
- A genuine passion for mentoring and social impact.
�� Why Join Us?
- Be part of a national movement empowering young people through mentoring.
- Work within a passionate, purpose-driven team that values collaboration and innovation.
- Enjoy hybrid working, flexibility, and opportunities to grow.
- See the tangible difference your work makes every single day.
�� Ready to lead mentoring across Greater Manchester?
Join One Million Mentors and help us create one million mentoring moments that matter.
For details on how to apply please see the Job Pack attached.
Applications that do not have a cover letter will not be considered.
Interviews will be held on Tuesday 9th December over MS Teams.
To be considered for this role, please ensure you upload both your CV and a cover letter. Applications without a cover letter may not be reviewed.
To transform our society by connecting one million young people with one million opportunities.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
This new Lead role sits within the Design Council Programmes Team led by the Chief Design Officer and has responsibility for leading the development and embedding of our funding strategy. Coordinating income generation of ~£2m per year including securing £250k of philanthropic (T&Fs, corporates, other sources) funding in the first year, the role also has the objective of growing overall revenue but in line with the refreshed Design Council business and funding model to ensure it remains strategically aligned and sustainable.
Reporting to the Head of Programmes with a dotted line to the Chief Operating Officer, you will be responsible for oversight of the overall revenue pipeline, working across the organisation to have full line of sight of funding opportunities and partnerships and ensure a consistent approach to how we generate revenue.
You will drive an effective stakeholder engagement plan, working closely with the Communications team to ensure campaigns and events help build and maintain a strong network of funder relationships and strengthening our profile as a charity.
The scope covers directly securing philanthropic/corporate partner funding as well as supporting wider commercial income generation and also ensuring they are all anchored in our Theory of Change and enable long term income growth.
Our core programmes of work support delivery of our Theory of Change encompassing Skills, Capability, Innovation and Research. We are looking to create and grow funding partnerships through a variety of activities including events, learning and training and world leading research, and the Fundraising and Partnerships Lead will play a critical role in developing funding relationships, securing them, both directly and also supporting the wider team.
Key Responsibilties
1. New Funding Generation and Planning
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Lead the identification of new revenue opportunities across the range of Design Council propositions with the objective of growing total revenue base, in line with the Design Council funding strategy and business model
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Overall accountability for converting philanthropic (T&Fs, corporate sponsorship etc) opportunities into secured new partnership funding and supporting on conversion of funding partnerships for other commercial (paid project) work
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Working closely with Chief Design Office, Head of Programmes and in particularly the Programme Leads to ensure each area of work (Skills, Capability, Innovation and Research) has an appropriate funding plan including a roadmap for future development
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Support Programme Leads, Head of Communications and CDO in identifying opportunities to commercialise core propositions and other DC assets in line with our Design for Planet ethos and market-making approach
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Overall owner of marketing and other funding collateral to support Programme Leads in growing revenue from their respective propositions as well as new promotion of Design Council for potential new funders and other partners, and working with the Communications team to develop and maintain it
2. Partner Cultivation and Stewardship
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Personally build and maintain relationships with existing partners ensuring consistent engagement and communication
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Identify, research, and qualify potential philanthropic and corporate funding partner prospects
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Develop and implement partner stewardship plans including communication approach and in person engagement, including long term relationships that can secure multi-year significant levels of funding as well as growing it over time
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Seek out, regularly attend and drive external events and meetings to build personal relationships and extend partner network
3. Grant and Commercial Proposal Development & Bid Writing
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Support Programme Leads in researching and identifying potential grant and commercial opportunities from foundations and other private or public organisations
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Lead engagement with potential funders in terms of submission of new proposals for all partner-funded work and support Programme Leads to ensure consistency and coherence for our paid project work
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Support and sometimes lead writing compelling grant proposals and commercial bids, ensuring alignment with the organization’s mission and goals.
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Lead or support others on tactics to ensure bids are successfully converted
4. Event Planning and Execution
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Assist Senior Events Manager with organizing fundraising events and other events designed to support future revenue growth through funding partners
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Regularly scan the external environment for relevant external events Design Council should be attending
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Ensure appropriate marketing collateral is developed and maintained to support and promote Design Council events aimed at fundraising
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Be a key DC representative at events, maximising the potential of income opportunities and raising the profile of the organisation and its objectives
5. Data Management and Reporting
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Overall process owner for managing the pipeline of partnership opportunities across both revenue-generating prospects and non-revenue generating prospects
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Overall custodian of the funding pipeline including holding Programme Managers to account to ensure accurate maintenance of CRM records
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Working closely with COO and Head of Finance & Operations to ensure accurate and timely reporting and effective internal meetings to track status of the funding pipeline
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Support Programme Managers in researching funding trends and market changes
6. Line Manager for Partnerships Programme Manager
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Provide quality line management guidance and support to the Partnerships Programme Manager, ensuring clear and motivating goals and regularly and meaningful feedback
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Support the Partnerships Programme Manager in their learning and development, with regular reviews of their Individual Development Plan and career aspirations
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Be a source of learning and guidance for the wider Programmes Team in terms of fundraising and partnership development
Who we're looking for
We are looking for a driven, self-motivated and hands-on individual, with a track record of securing funding from a range of sources and growing revenue in a national not-for-profit or commercial organisation.
You will be ambitious for Design Council’s aspiration of reaching £8m revenue by 2031 and be able to demonstrate commercial acumen and experience of developing revenue generation strategies and converting opportunities into secured income.
You will also know that fundraising is challenging and competitive, so you will be resilient and experienced in building the relationships that can secures six-figure+ multi-year income. Therefore you need to be brilliant at building external networks, joining the dots and seeing opportunities to connect people and ideas for the benefit of organisational strategy.
You must also be excellent at building and nurturing relationships, with a wide range of external stakeholders, and also effectively collaborate internally across the organisation.
You are a natural salesperson, able to identify opportunities and have compelling conversations that lead to partnerships and revenue.
This is a growing role with lots of moving parts, so we’re looking for a someone who is flexible and adaptable, who proactively identifies challenges and opportunities.
You are passionate about our Design for Planet and Green Design Skills missions and demonstrate an ability to think strategically as well as commercially and work collaboratively.
Skills & Experience
- At least 5 years’ experience fundraising / revenue generation in a commercial or not-for-profit sector organisation
- Experience working with high-net-worth individuals or foundations
- Ability to create fundraising strategies and help execute them
- Grant / bid writing experience for both grants and commercial tenders
- Ideally have an existing network of potential funders / partners, and confident in use of events and marketing to drive interest and engagement
- Experience of funding agreements and commercial contracts
- Have line management experience and a passion for developing people
- Ideally have experience of government funding and other public bodies
You will also be
- A confident and excellent communicator
- A natural in external engagements and new environments and with new people
- Willing and able to attend regular external events (London and elsewhere in the UK)
- Empathetic, pragmatic and adaptable, with a solutions-mindset
- Proactive, hands on and willing to roll up your sleeves and get stuck in
- Cognisant of the importance of accurate data, effective processes and knowledge of working with CRMs
- Confident working at different levels within an organisation
- Willing and able to take a risk-based approach to making decisions
- Curious and open to new ideas and ways of working
- A team player and natural collaborator but also comfortable working on your own
- Resilient and comfortable with navigating through change
- Aware of some of the rewards and challenges of working in the not-for-profit sector
- Passionate about Design for Planet and the power of design
The client requests no contact from agencies or media sales.
We’re Hiring: Mass Participation Events Manager
UK (Remote) | Full-time | £35,000
Closing date: 9am Monday 1 December 2025
Cerebra is the national charity dedicated to improving the lives of children with neurological conditions and their families. We provide vital research, support, and practical solutions that empower families facing complex challenges.
With an annual income of £3 million, we have ambitious plans to double our income by 2027, ensuring we can extend our impact, reach more families, and drive real change. To achieve this, we are investing in fundraising innovation, income generating ventures, and strategic partnerships, alongside enhancing our brand to increase our national recognition.
Our work is underpinned by our values ensuring that everything we do aligns with our mission to create a better world for children with neurological conditions.
Job Title:
Mass Participation Events Manager
Department/Responsibility for:
Mass participation events and schools fundraising programmes
Gross income budget of £295k for 2026
Recruitment and line management of further members of the team
Reports To:
Corporate & Philanthropy Manager
Purpose of the Role:
This is an exciting opportunity to join an evolving and growing fundraising team with a new, ambitious strategy for income generation that the whole charity, senior management and Trustees are right behind.
The role itself is new as Cerebra looks to invest in and significantly grow and develop a new mass participation events programme (which includes schools fundraising products). You’ll work closely with the Director of Fundraising, Marketing and Communications who has a strong background in events and community fundraising.
You will lead the development of virtual/digital fundraising events, challenge/3rd party events, in-person owned events, DIY events and our relationships with schools. In time, you will build and foster relationships with other community organisations. You will be responsible for growing the team as the programme expands. Innovation and product development are key areas of work.
You will play key role in the Fundraising Marketing & Communications directorate and developing our fundraising, audience and supporter engagement strategy.
This is a challenging but well-supported role, where you can make a large, career-defining impact on Cerebra and the children and families that we serve.
Overall budgetary responsibility is approximately £295k of income for 2026, with considerable scope and ambition for improvement.
Key Areas of Responsibility:
1. New events programme
- Develop a multi-year events programme incorporating virtual/digital events, challenge/3rd party events, in-person own events and DIY.
- Project manage the delivery of the events in the programme to raise £295k in 2026.
- Develop multi-channel marketing plans for recruitment, focusing on key audiences.
- Develop multi-channel supporter journeys and top-class supporter experience to deepen engagement and increase income.
- Monitor, evaluate and report on income, expenditure, and supporter acquisition across the events programme and make decisions about where to invest time and resources, accordingly.
- Develop necessary assets, such as fundraising packs. Digital platforms, digital rewards and supporter groups.
- Work with the Corporate & Philanthropy Manager to offer events fundraising to corporate partners.
2. Innovation and product development
- Use data and insights to understand audiences and to innovate and develop new events from prototype and MVP onwards.
- Proactively research and identify opportunities to grow the portfolio, monitoring the market and sector trends and how they could be implemented at Cerebra.
- Constantly seek to iterate and improve events in all areas including marketing, supporter experience, delivery and fundraising.
- Create business cases and plans for each new event.
- Own and grow Cerebra’s own mass participation flagship event “Relay Your Way”.
3. Schools and community groups
- Develop a plan and products to engage schools with Cerebra fundraising.
- Work with the Marketing & Communications team to develop materials to support schools fundraising.
- Work with the Marketing & Communications and Contact Centre teams to recruit schools to take part in fundraising for Cerebra.
- Monitor and evaluate to scale successful schools fundraising products.
- Take learnings from schools fundraising to apply to other groups and organisations.
4. Culture & relationships
- Work to continue the development of a strong, person-centred, empathetic, supportive and inclusive culture at Cerebra.
- Build on excellent relationships between different teams and directorates for each teams’s and Cerebra’s overall strategic goals and objectives.
- Collaborate across departments to align partner activity with service delivery and communications.
- Contribute to strategic, organisational and cultural development.
- Champion innovation, growth mindset and learning from failure.
- Manage relationships with external stakeholders, partners and suppliers to ensure the best outcomes for Cerebra.
5. Budgeting, monitoring and forecasting
- Working with the team and Director of Fundraising, Marketing and Communications to set income and expenditure budgets for Events and Community.
- Monitoring and reporting on income and expenditure and KPIs throughout the year.
- Providing quarterly income and expenditure re-forecasts.
- Ensuring all relevant information is recorded in line with charity, fundraising and data legislation and best practice.
6. Line Management
- Carry out recruitment within the team in line with Cerebra’s practices and values.
- Provide effective, remote line management, support and performance management to direct reports to help them maximise their potential and effectiveness.
- Provide practical and person-centred coaching support to direct reports.
- Ensure there is a continual focus on learning and development and wellbeing.
We offer a competitive salary and excellent benefits, including 29 days holiday (plus bank holidays), pension match up to 6%, £300 home-working allowance, company sick pay, organisational membership of Fundraising Everywhere learning and development platform and the opportunity to work for a cause that truly matters.
To apply, send your CV and a short cover letter (max 800 words) outlining why you’re a great fit.
Interviews:
- Online (Teams): Week commencing 8th December 2025
Join us in creating a better world for children with neurological conditions. Let’s do something extraordinary—together.
We are an equal opportunities employer. If there is anything you need to support you to take part in an interview please let us know.
In line with our commitment to safeguarding, a full DBS check will be required of the successful candidate.
The client requests no contact from agencies or media sales.
The Eden Project is an educational charity and our mission is to demonstrate and inspire positive action for the planet. As part of this we deliver campaigns and ideas that encourage public engagement and participation to help build social and natural capital in our communities. In order to grow awareness and engagement in these initiatives, we collaborate with a variety of partners across the private and public sectors.
To support an exciting chapter in our community outreach and campaigns, we are looking for a new Corporate Partnership Account Manager who has experience building on existing relationships, developing new ones, as well as providing account management for major brands and household names. The role will focus primarily on working with existing corporate partners to develop activations that support Eden Project’s charitable work and participation in our flagship campaign, The Big Lunch.
This role requires an individual who excels at strategic thinking, exceptional stewardship and relationship building. Bringing a tenacity and enthusiasm, there is opportunity to work with corporate partners to have greater impact in communities, which is a key driver for Eden’s wider strategic plans and aims.
Working for the Eden Project (charity number 1093070), roles within the programme are funded by the Pears Foundation. This is a fixed term contract to the end of June 2027 with further extension planned but currently subject to funding. The post holder will be based at the Eden Project with some flexible working optional, and travel across the UK for key partner events and meetings as required.
The client requests no contact from agencies or media sales.
Job Title: Programme & Project Manager - Transformation
Reports to: Managing Director - Transformation
Employment Type: Full-time
Grade: Manager - Senior
Salary: £60,000 to £67,000 per annum
Contract: 18 - month fixed term contract with possibility of becoming permanent
Location: Hybrid - London, EC1Y and remote split
About Better Society Capital (BSC):
Better Society Capital (BSC) is the UK's leading social impact-led investor. Our mission is to grow the amount of money invested in tackling social issues and inequalities in the UK; we do this by investing ourselves and enabling others to invest for impact too.
Since 2011, we have helped the social impact investment market grow twelve-fold to over £10 billion. This capital has financed social purpose organisations tackling everything from homelessness to mental health and fuel poverty. BSC manages £634m of its own investments as well as acting as portfolio manager for the Schroder BSC Social Impact Investment Trust (SBSI) managing its £83m portfolio. BSC is about to implement its next five-year strategy in 2026, which will offer new opportunities to target social issues at a national scale.
The opportunity:
We are looking for an enthusiastic individual with proven programme and project management experience to support delivery of a series of organisational change projects that are central to equipping BSC to deliver our mission in the future.
Our organisational development has three main pillars: - Embedding a new strategy and effective decision-making around its implementation - A programme to transform our digital and data capabilities - Embedding new organisational values and a re-energised common approach to people management and development
This is a varied role that requires a logical and thoughtful approach to multiple work streams with rigour and purpose in a timely and professional manner. We celebrate innovation and this role would suit someone who is excited by making systems work well, suggesting recommendations for adaptation and improvement, and who is comfortable with working across multiple teams, stakeholders and deadlines.
We are committed to every team member’s learning and development which makes this role well suited to someone who is keen and curious to learn new things and develop new skills.
What you will do:
Effective project management of key elements of the “Essentials” data and digital transformation programme:
o Support the Managing Director – Transformation in the standing up and continuous operation of a Minimum Viable Governance framework, ensuring adherence to the protocols you establish.
o Drive Iterative Planning & Adjustment: Maintain and continuously update the integrated programme plan, rapidly facilitating adjustments in project direction and scope as learnings emerge from Workstream Leads and the investment team.
o Act as the dedicated PMO Execution Lead for the entire Essentials Programme, providing centralised control, reporting, and rigour across all five Workstreams.
o Supporting the Managing Director – Transformation and the leads of all the programme workstreams in co-ordinating activities and keeping the whole programme on track
o Establishing and operating systems to track the realisation of benefits from the programme
o Ensuring that key choices and decisions are escalated to the right forums at the right time
o Establish effective technology and systems to support programme management
Effective project management of strategy implementation:
oSupporting the Managing Director – Strategy operationalising key aspects of our 2026-30 strategy
oEstablishing and embedding systems within teams to track and the progress of priority projects and cross-BSC initiatives aligned to our new strategy
oEstablishing and operating a quarterly process for reviewing progress against goals for priority projects to support effective prioritisation and allocation of resources in line with organisational priorities
oWorking with the Strategy MD to ensure effective communication around strategy implementation, progress and decision making across the senior team
Effective management of people initiatives:
o Supporting the Managing Director – People and Talent in the roll-out of a revised “BSC Way” of people management and new BSC values – helping co-ordinate and sequence activities
o Supporting the People and Talent team in implementing effective tracking and management systems for reporting on progress
o Supporting the Senior Management Team EDI Champion in leading the Equity, Diversity and Inclusion Steering Group to drive our EDI work and report on its progress
Integration Management & Investment Alignment:
o Serve as the central liaison and integration manager Investment Team projects
o Enforce Transformation Standards: Proactively ensure the cross-company project delivery aligns with the Essential Programme strategy to maintain programme coherence.
What you will bring:
Qualifications & Experience
Essential:
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Experience operating within a rapidly maturing PMO environment, specifically acting as the execution support function for a senior transformation leader.
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Demonstrable experience of end-to-end project management across multiple complex projects and programmes of delivery at pace
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Experience of supporting change management processes and projects
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Demonstrable commitment to improving people’s lives in the UK.
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Demonstrable experience of strong stakeholder management and interpersonal skills
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Experience and confidence using technology (and AI tools) to enable effective project delivery.
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Confident and competent use of Microsoft Office
Desirable:
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Experience of working within the financial services, charity or social enterprise sector
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Experience of technology-enabled change programmes and/or HR/people development programmes
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Experience of broader software platforms, for example Salesforce CRM and project management tools
Skills, Abilities and Attributes
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Excellent project management, time management and organisation skills
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Operational Rigour & Governance Execution: Proven ability to implement and enforce project controls (risk, issues, decisions, reporting) defined by senior leadership, ensuring compliance across workstreams.
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Data-Driven - Exceptional skill in collecting, synthesising, and visually representing project data (progress, risk, benefits) to support effective leadership team decision-making.
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Influence without Authority: Superior skill in managing senior stakeholders, including the five Workstream Leads and the Investment Project Manager, to ensure adherence to standards and timely delivery of inputs
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A collaborative team player with strong communication skills and ability to establish excellent working relationships internally and externally
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Enthusiastic, proactive and curious to learn new things and develop new skills
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High levels of accuracy and attention to detail
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Strong research and analytical skills
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Good at finding innovative solutions to problems
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Excellent judgement, discretion and utmost integrity
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Excellent written and oral communication skills
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Prioritises effectively and takes ownership of tasks
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Flexible & thrives in a dynamic and varied role
Embody Better Society Capital core values:
Ø Purposeful –We are passionate and energetic in our work to bring about our long-term vision of a thriving social investment market that enables positive social impact.
Ø Pioneering Spirit - We give our team the autonomy and flexibility to be entrepreneurial and creative. We have the courage to push boundaries and a restless drive for change
Ø Openness - We listen, learn, experiment and collaborate. And we are adaptive and flexible in responding to what we learn.
Ø Rigorous - We take a rigorous approach in all we do. We expect the highest standards and continually strive for excellence
Ø Respectful - We are genuine in both our approach and aspiration. We value each member of our team and our partners for what they bring.
Don’t meet every requirement? Studies have shown that women and people from racialised communities are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Other terms
Location: We are a UK-based business with an office in the Old Street area of London, accessible via a number of public transport links. Colleagues typically spend 40% - 60% of their working hours in the office, and the remainder from home. However, the exact requirements for this role can be discussed at interview. We hope that this working pattern encourages Better Society Capital employees to achieve a healthy balance between work and personal life, as we adapt to the needs of our diverse workforce.
Right to work: Candidates need to have the existing right to work in the UK
Equality, Diversity and Inclusion: Better Society Capital is committed to being a diverse organisation that is truly representative of the communities we serve. We therefore welcome applications from candidates of all backgrounds, particularly those under-represented in the social impact investment sector (e.g. people from LGBTQIA+, racialised, disabled, or under-served communities).
We are an equal opportunities employer with an inclusive environment where all employees can contribute to their fullest potential. We want every colleague to be able to deliver their work with dignity, equality, comfort and independence. Our office is fully accessible with step-free access and an open-plan set up. We are open to accommodation requests regarding assistive technologies, accessibility tools, flexible working or any other reasonable adjustments that will make working or visiting here more accessible for you. If you have a disability or other access needs and require any support to assist you through the recruitment process, please get in touch.
How to apply:
Closing Date: 11.59pm on Sunday 7th December 2025
Please apply via Applied which is designed to minimise unconscious bias in recruitment. You will be asked some work-based questions which are reviewed anonymously by the hiring panel. Please note, while you will upload your CV, it will not be viewed by panel members at this stage, so we ask that you give full consideration to each answer.
NB we screen for answers generated by Gen AI. To get a 5 star score, we ask that your Applied answers are authentic and reflect your own knowledge, skills and motivations.
Interviews
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Round 1 interviews will be held w/c 15 December 2025
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Round 2 interviews will be held w/c 5 January 2026
As a Disability Confident employer, we guarantee an initial telephone interview for all candidates with disabilities who meet the minimum criteria for the job. We are defining a disability in accordance with the Equality Act 2010, as a person who has a physical or mental impairment, and the impairment has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities. You will be asked in your Applied application whether this applies to you.
If you have a disability or other access needs and require any support to assist you through the recruitment process, please get in touch.
You can find out more about our recruitment approach here
Our mission is to grow the amount of money invested in tackling social issues and inequalities in the UK.


The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
This position plays a key role in growing income,inspiring participation and building new ways forpeople to support Action for Pulmonary Fibrosis.The Senior Fundraising and Innovation Manager will create and scale fundraising products, expand community and third-party participation and cultivate ideas that turn into measurable income. It is a role that combines strategy with action, identifying opportunities and testing them, through to launch, improvements, analysis and embedding
them into the APF fundraising portfolio.
The postholder will own an income target, lead fundraising product growth and manage a team with their own income responsibilities.
Success means more supporters raising more money, in more ways, with clear journeys and deeper connection to APF’s mission. This role will collaborate closely with the Senior Supporter Care and Campaigns Manager, and the
Senior Partnerships and Philanthropy Manager, as well as the Communications team, to ensure audiences receive seamless, coordinated journeys. Campaign planning, product launches and supporter stewardship will be delivered through collaboration and combined success measures to ensure fundraising activity is connected.
Further details can be found in the job description attached.
Action for Pulmonary Fibrosis (APF) is a national charity dedicated to improving the lives of individuals and families affected by pulmonary fibrosis.
Suffolk Wildlife Trust is Suffolk’s nature charity. We’re working for a Wilder Suffolk where nature is thriving and abundant, and where people and wildlife can thrive together. To help us grow our impact in this critical decade for nature, we’re looking for a Senior Business Partnerships Officer to join our Philanthropy and Engagement team.
This role will lead on managing and growing a portfolio of corporate partners, as well as developing new business relationships that generate vital income for wildlife across the county. You will build strong, long-term partnerships with businesses of all sizes, providing excellent account management, thoughtful stewardship and clear, compelling communication about the difference their support makes. You will be responsible for securing new partnerships, sponsorships and corporate donations, working to agreed targets and using your networking and negotiation skills to open doors and close opportunities.
You will work closely with our Partnerships Manager and colleagues across Communications and Finance to develop engaging opportunities for business support, such as membership and sponsorship packages, Wild Work and wellbeing days, events and campaigns. You will also support community fundraising activity, helping local groups, organisations and individuals to raise funds and awareness for Suffolk’s wildlife. In everything you do, you will champion the Trust’s values and ensure partners receive a professional, positive and inspiring experience.
We are looking for someone with experience in corporate partnerships, business development or fundraising, who is confident building relationships with a wide range of stakeholders, including at senior level. You will be a strong communicator with excellent written and verbal skills, comfortable presenting to external audiences, preparing proposals and reporting on impact. You will be organised, proactive and data-literate, able to manage a busy workload, maintain accurate records and work effectively with Microsoft 365 and CRM systems.
A full UK driving licence, access to a vehicle and flexibility to work occasional evenings and weekends are essential. In return, you’ll join a friendly, committed team and play a key role in helping businesses invest in nature, support their communities and secure a wilder, more resilient future for Suffolk.
The role is a 12-month fixed-term position working three days a week (to be discussed at interview). Our standard working hours are 9:00am to 5:00pm. Please note there may be some evening and weekend working (time of in lieu). The starting salary will be up to £18,750.00 per annum (FTE £31,250.00).
To apply for this opportunity, please submit an application via our website by 9:00am on Thursday 04 December 2025. The application process will include uploading a CV and optional cover letter.
The interviews are planned for Tuesday 09 December 2025 at our Head Office Brooke House in Ashbocking. Please indicate on the application your availability for interview (between 9:30am and 4:00pm).
Annual leave entitlement starts at 33 days per annum (including Bank Holidays, FTE), increasing annually to 38 days plus employees receive an extra day off for their birthday. We offer a 9% employer pension contribution with no employee contribution required, free 24-hour Employee Assistance Programme, free life insurance from day one of employment, free access to a private GP and discounts at high street retailers. Staff can also enjoy a 10% discount in our visitor centre cafes, including retail.
Suffolk Wildlife Trust is committed to an inclusive and diverse workplace where everyone is welcome. As a conservation charity, we recognise the importance of diversity in both nature and our workforce of staff and volunteers. We strive to ensure that everyone feels valued and empowered to contribute to our vision of “A Wilder Suffolk where nature is thriving and abundant because everyone is doing more to help”.
The client requests no contact from agencies or media sales.
Are you passionate about turning data into stories that inspire change? The Medical Research Foundation is seeking a strategic and analytical Senior Research Impact Manager to lead our monitoring and evaluation efforts ensuring we can demonstrate the real-world impact of the research we fund.
This is a high-profile role at the heart of our mission. You’ll develop and implement frameworks, analyse outcomes, and communicate insights to shape our research strategy and inspire donors. If you thrive on evidence, storytelling, and strategic influence, this is your opportunity to make a lasting difference.
Why this role matters
We fund the brightest minds to tackle the biggest challenges in human health. But to keep doing so, we need to show the world that our funding makes a difference. Your work will help us prove our impact by capturing outcomes, evaluating effectiveness, and sharing compelling stories that drive support and shape future funding.
You will:
- Develop and implement research monitoring and evaluation systems and tools that align with our strategy.
- Oversee and review research reporting, following up with researchers using structured M&E tools to capture key impact data and stories.
- Lead on impact reporting and, working closely with our Fundraising and Communications functions, tell compelling stories of our research impact to the public and our donor base.
About You
You are a data-driven thinker with a passion for medical research and a talent for turning evidence into action. You are confident leading projects, managing data, and communicating complex ideas with clarity and purpose.
You bring:
- Experience of monitoring and evaluation, impact assessment, and the collection, analysis, reporting and management of data, ideally in medical research
- Familiarity with the UK biomedical research landscape
- Excellent interpersonal, communication, IT and data visualisation skills
- Line management expertise
Bonus points if you have:
- Experience of widely used databases (e.g. Dimensions, EuropePMC), survey tools
- Experience of Flexigrant or Flexigrant Insights
- Project management or strategic planning experience
- Confidence in presenting complex concepts to non-expert audiences
What we offer
- A chance to be part of a mission that matters.
- A supportive, collaborative, and ambitious team culture.
- Opportunities to grow, learn, and make a real impact.
About the Medical Research Foundation
Our vision? A world where medical research improves health for everyone. We fund life-changing science, and we’re proud of the role good governance plays in that mission.
Salary & Working Style
- £51,000-£56,000 per year full-time (36 hours per week) dependent on experience
- 30 days' holiday plus bank holidays
- 12% employer pension contribution + life assurance
- Generous other benefits
- Wellbeing support and flexible working culture
This is a full-time post, but we are happy to consider a part-time contract (min 0.8 FTE).
We value spending time working in-person to develop strong connections with each other and with our mission, so you will be based at our central London office for a minimum of three days a week if you are full-time (Monday, Tuesday, and either Wednesday or Thursday) with the option to work remotely for the remainder. If you are part-time, you will be office-based for at least 50% of your time.
A Place for Everyone
At the Medical Research Foundation, we believe that diversity drives creativity and innovation. We are dedicated to promoting equality of opportunity, fostering fairness and inclusion, and creating an environment where everyone feels that they belong.
We especially welcome applications from individuals from minoritised groups, including those from Black, Asian, and minority ethnic backgrounds, disabled people, and members of the LGBTQI+ community.
The client requests no contact from agencies or media sales.
Ivy Rock Partners is proud to be partnering with Regents University to recruit a Finance Business Partner. This is a perfect development role for a finalist/newly qualified Accountant to act as the primary interface between Finance and Budget Holders across the University, with a particular focus on the Academic areas and a dotted line into three Academic Heads of School.
This would suit an ACA qualified Accountant moving out of an audit firm looking to move into Business Partnering, or a CIMA/ACCA/CIPFA qualified/finalist Management Accountant/Junior Business Partner who is looking for a progressive move.
Regent’s University London is a private university with a highly cosmopolitan community based in royal Regent’s Park. With around 140 student and staff nationalities on campus, the university offers an exclusive and inspiring learning environment, with easy access to the wealth of professional and cultural opportunities of London
The Finance Business Partner will be significantly involved in the budget planning cycle including preparation of, and constructively challenging, budgets and their underlying assumptions, bridging the gap between the central finance function and Academic leadership. They will provide insight and analysis to support decision-making and value creation through revenue generation or cost reduction..
The Finance Business Partner will also manage both income and costs for month end reporting and the preparation of financial information to non-finance senior whilst business partnering the cost owners across the organisation.
Interviews will be held between Monday 8th and Wednesday 10th December.
For more information, please contact Phil Southern.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us:
At St George's Hospital Charity, we're dedicated to making a difference in our hospitals and the communities we serve. Everything we do is framed by a commitment to improve the support we can provide to patients, staff and visitors who use our hospitals in the local communities across Southwest London, Surrey and Sussex. Every year, we transform hospital spaces, provide life-saving equipment, champion pioneering research and fund projects that support our NHS staff to perform at their best. We're looking for an ambitious fundraising professional to join our team and be part of the next stage in our charity's development.
About the role:
We're looking for an Individual Giving Manager who will lead the charity’s individual giving programme during an exciting period of growth. You will deliver key activities aimed at building our profile, donor base and unrestricted income in line with our strategic objectives. This will be achieved through the delivery and strategic development of warm and cold cash acquisition, a face-to-face regular giving programme, effective retention strategies and initiatives that will build our contactable base of supporters. This role will also be responsible for the development of our gifts in wills programme, including creating marketing campaigns and materials to grow gifts in wills income. The role is involved in both strategic planning and implementation.
This role is a unique opportunity to double income from individual giving and be an integral member of a hardworking, friendly and passionate team. It would be suitable for someone looking to take the next step in their fundraising career with experience across a range of individual giving income streams, preferably including cash appeals, regular giving, face-to-face and lottery, with proven success in contributing to income growth across a diverse portfolio. You will see firsthand the difference you make every day to 10,000 hardworking NHS staff and 1million + patients accessing St George’s NHS Trust.
Our staff benefits:
- Pension: contribute 3% of your pre-tax monthly salary and we add an additional 6% to your contribution
- Wellness days: you are entitled to two paid wellness days to focus on your wellbeing.
- Training and development: One-day (pro rata) per month to focus on your personal training and development
- Annual Leave: Enjoy 25 days holiday/year plus 8 bank holidays. This increases by one day per year, up to a maximum of an additional five days. This is on a pro rata basis.
- Enhanced maternity pay: Qualifying employees are eligible for enhanced maternity pay, calculated based on their current salary, after completing 52 weeks of employment.
- Extended time off: Employees with at least two years’ service can take between 4 to 6 weeks off unpaid for activities such as travelling, studying, pursuing hobbies or caring for an independent.
- Shared parental leave: This lets parents share up to 50 weeks of leave and 37 weeks of pay after the birth or adoption of a child.
- Season ticket loan: spread the cost of your commute with our season ticket loan.
- Employee Assistance Programme: Our health assured EAP offers confidential support and advice on a range of personal and professional areas including mental health, financial concerns and wellbeing.
- Blue Light Card: enjoy discounts both online and in store across various outlets
Interviews will take place on a rolling basis, so applicants are encouraged to submit their application before the closing date
The client requests no contact from agencies or media sales.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Domestic Abuse Service in Tower Hamlets
Sounds great, what will I be doing?
Our family women refuge's offer holistic support in order to empower women and their children who have experienced trauma to lead their recovery and gain the skills and confidence to move on safely. The Team Manager is responsible for the operational running and strategic direction of the refuge. Providing line management and leadership to the staff team, leading on contract and compliance and the safety, security and maintenance of the refuge, ensuring that the building aligns with our PIPE (Psychologically Informed Physical Environment) building standards and rental income is secured.
The Team Manager plays a central role in ensuring the refuge is a safe, trauma-informed, and welcoming space for women and children fleeing domestic abuse. They promote an inclusive, anti-racist, and feminist approach while upholding Hestia's values of respect, dedication, and collaboration. Core responsibilities include overseeing day-to-day service delivery, ensuring compliance with safeguarding protocols, and facilitating the safe transition of service users. The manager ensures the team delivers high-quality, person-centred support, particularly for individuals with complex or intersectional needs.
In terms of operational and building management, the Team Manager is responsible for maintaining the safety, cleanliness, and functionality of the refuge in line with health and safety and PIPE (Psychologically Informed Physical Environment) standards. This includes managing relationships with landlords and housing teams, authorising repairs, handling rent collection and arrears, and addressing any se
curity concerns. They also oversee the accurate and timely turnaround of vacant units and uphold positive community relations to ensure the refuge remains a secure and respected environment.
The role also involves leading and developing a high-performing team, ensuring all staff are well-supported through supervision, reflective practice, and training opportunities. The manager upholds staffing levels, supports volunteers and students, and manages performance and conduct issues where necessary. Quality assurance and compliance duties include monitoring performance against KPIs, using systems like INFORM and Power BI, handling feedback and complaints, and ensuring financial accountability. They also represent Hestia in strategic planning, external networks, and multi-agency partnerships to strengthen service delivery and community integration.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for
The ideal candidate should possess a solid general education, ideally with Level 2 qualifications in Maths and English, along with strong written and verbal communication skills. They should either hold a SafeLives Service Manager qualification or be willing to work towards it. Expe
rience in supervising staff and delivering high-quality support to individuals with diverse needs and risks is essential, as is a strong understanding of risk assessment and management in domestic abuse contexts. A good grasp of performance monitoring, welfare benefits, housing legislation—particularly the rights of domestic abuse survivors under the Domestic Abuse Act 2021—is also required.
Applicants should demonstrate a strong background in working within domestic abuse services, whether in the community or in a refuge setting. They must understand and value co-production, ensuring services are developed in partnership with those who use them. Effective communication skills are key, along with confidence in using IT systems such as Microsoft Office, Teams, and Power BI. A clear understanding of safeguarding practices and health and safety legislation is crucial, with the ability to implement relevant policies effectively.
The role demands emotional resilience and the ability to work under pressure, especially in crisis situations involving traumatised or vulnerable women and children. A strong commitment to equality, diversity, and inclusive practices is essential, as is the ability to work independently within established policies and procedures. Flexibility and the ability to travel within the borough and beyond when required are also necessary for this position.
This is a culturally specific service, and as such, it is a genuine occupational requirement that applicants speak one or more South Asian languages in addition to English.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young peop
le who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.