PAPYRUS Prevention of Young Suicide is the national UK charity dedicated to the prevention of young suicide. Our Trustees, the majority of whom have been touched personally by young suicide, are elected from our membership from across the UK.

• * Thank you for your interest in the role of Data Manager. Please take the time to read the JOB DESCRIPTION and PERSON SPECIFICATION then complete the APPLICATION FORM that you can find on our website. 

  ** This post has become vacant due to growth and internal promotion.

  Proactively manage and develop the use of the Raiser’s Edge database to play a key role in the efficient delivery, management and evaluation of supporter and customer
  experience.

  At PAPYRUS Raiser’s Edge is primarily used by the fundraising team to record donors, supports and donations. It has recently been rolled out to the regional teams to record those attending training and awareness raising sessions.

1. DESIGNATION Data Manager

2. HOURS 36 hours per week

3. SALARY NJC Scale 21 – 25 (£25,801 – £28,785) + 5% pension contribution

4. LOCATION Warrington

5. RESPONSIBLE TO Head of Fundraising & Community Fundraising Manager

6. PURPOSE OF POST
Proactively manage and develop the use of the Raiser’s Edge database to play a key role in the efficient delivery, management and evaluation of supporter and customer experience.
At PAPYRUS Raiser’s Edge is primarily used by the fundraising team to record donors, supports and donations. It has recently been rolled out to the regional teams to record those attending training and awareness raising sessions.

7. KEY RELATIONSHIPS
Fundraising Team, National Training Manager, Programme Development Manager, Regional teams & HQ Admin

8. MAIN DUTIES & RESPONSIBILITIES
8.1 Full management of the supporter database Raisers Edge including responsibility for technical management and maintenance.
8.2 To carry out complex data processes, queries, imports and exports and produce detailed reports for use in research and analysis.
8.3 Manage the import and export of data to and from third parties such as Just Giving, and the compilation of Gift Aid Reports for HMRC
8.3 To ensure all supporter / customer data is processed, stored and used in strict compliance with GDPR and relevant marketing and fundraising regulations.
8.4 Provide ongoing training to staff and to ensure the handling of data, and all data processes fully comply with GDPR, law and marketing and fundraising regulations, including any data breaches. 

8.5 Manage PAPYRUS’ relationship with Blackbaud
8.6 Manage the contact management structure to ensure it meets the business needs of PAPYRUS and make recommendations to further expand its use, enhancing its value.
8.7 Maintain the accuracy and integrity of data through routine data cleansing and hygiene tasks to ensure accuracy.
8.7 Prepare internal and external data to support national and regional campaigns and communications activity.

9. ADDITIONAL DUTIES
It is the nature of the work of PAPYRUS that tasks and responsibilities are in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises and when tasks not specifically covered in their job description have to be undertaken. These additional duties will normally be to cover unforeseen circumstances or changes in work and they will normally be compatible with the regular type of work. If the additional responsibility or task becomes a regular or frequent part of the member of staff’s job, it will be included in the job description in consultation with the member of staff.

10. CONFIDENTIALITY
It is expected that all PAPYRUS employees understand that our work is confidential and that neither details about those who use its services nor any other PAPYRUS business should be divulged to members of the public. A confidentiality agreement must be signed on taking up this post. Further details are outlined in the PAPYRUS Confidentiality Policy.

11. BASIC PRINCIPALS
The post holder is expected to be familiar with and have regard to the ethos and values of PAPYRUS and work within that framework. He/she must be prepared to operate without prejudice to all who approach PAPYRUS or work with the organisation at any level.

12. CONDITIONS OF SERVICE
Conditions of Service are broadly in line with those set out by the National Joint Council for Local Government Services. PAPYRUS has a probationary period of 6 months for all posts. Appointment to this post may be subject to satisfactory Enhanced CRB Disclosure and/or completion of Vetting and Barring Scheme checks.

13. QUALIFICATIONS   

See Person Specification

Operations Manager - Performance & Business Planning
Location: Central London 
Salary: Circa £45,000
Details: Full time, permanent

Are you seeking a new challenge to help drive improvement in patient outcomes? Would you value an opportunity to develop your skills in a project-based role? If so, we would love to hear from you.

HQIP is a small, dynamic organisation with a broad remit which commissions and manages the National Clinical Audit and Patient Outcome Programme on behalf of NHS England with whom we work closely. In addition, HQIP hosts the NJR which is managed as a separate entity.

The National Joint Registry of England, Wales, Northern Ireland and the Isle of Man (NJR) collects data about joint replacement surgery (hip, knee, elbow, shoulder, ankles) in order to provide an early warning of issues relating to patient safety, improve the quality of outcomes and ensure cost effectiveness of joint replacement surgery, through monitoring and reporting outcomes on orthopaedic implants, hospitals and surgeons, and supporting and enabling research. The NJR is the largest arthroplasty register and one of the most influential healthcare registries in the world with a significant international profile. It is managed by the NJR Steering Committee, designated as an NHS England ‘expert committee’ and reports through the NJR Chairman to NHS England.

The NJR management team, based at HQIP, manages the registry’s work across its governance structure -comprising the NJR Steering Committee and eight NJR sub committees - and services contracted through two key contracts covering data management and solutions and statistical analysis and support. We are now seeking to recruit to a new post of Operations Manager to join the NJR team.

Operations Manager, Performance and Business Planning

The work of the NJR focuses on the following key strategic areas:

- Patient safety and patient outcomes
- Surgeon and implant performance monitoring
- Information availability and data access
- Research and data management
- Data quality
- International collaboration
- Service development
- Stakeholder communications

The key requirements of this position are: 

- To perform the day-to-day management of work-streams related to the Outlier Management Process within the NJR annual plan, arising from NJR committees and daily operational activity, to ensure that objectives are met within the agreed timescales
- To draft, ensure approval of, and send Surgeon and Unit Outlier Notification Letters, monitor responses and update the committee Chairman as appropriate
- To manage the escalation processes to the appropriate authorities, including NHS Improvement and Care Quality Commission and Medical and Healthcare products Regulatory Authority
- To organise and attend the Surgical Performance and Implant Scrutiny Committees, and be responsible for agendas, minutes and action lists arising out of the committee, or any working groups or other meetings relating directly to the committee
- Co-ordinate all committee management and administration, including ensuring that agendas, papers, action logs and minutes are provided in a timely, efficient and accurate manner
- Assist with the planning and delivery of induction programmes for new members and ongoing training activity, monitoring of committee member performance and planning of appraisals
- To manage the day-to-day activities of additional related projects under the direction of the NJR Director of Operations, Deputy Director of Operations and Associate Director of Performance and Business Planning and the Chair of Surgical Performance Committee, Implant Scrutiny Committees
- To support the Associate Director of Performance and Business Planning in developing and maintaining detailed project plans and a risk register for each relevant work-stream and monitor progress towards key milestones, monitoring expenditure against agreed budgets, the management of relevant project documentation, and the organisation of close down activities at project completion

Key personal specification requirements are:

- Degree or equivalent level experience in a relevant subject
- 5+ years’ relevant experience within identified area of responsibility, in either the NHS or allied bodies
- Experience of developing and implementing standard operating procedures
- Excellent planning and organisational skills
- Track record in successful management of projects and programmes  
- Analytical and problem-solving skills  
- Excellent interpersonal and relationship management skills, ability to liaise with internal and external stakeholders and communities

How to apply  

To apply for the role of Operations Manager, please select the button shown. 

Due to the high volume of applications, feedback is only given to shortlisted applicants.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Other organisations may call this role Project Manager, Healthcare Operations Manager, Healthcare Services Manager, Healthcare Programme Manager, or Programme Manager. 

The role will be an exciting challenge for someone seeking to use their project management skills in an educational context. If you are detail focussed, highly organised, and enjoy problem solving, then this could be the role for you. You may have experience managing academy conversions in a MAT, or you may come from another context altogether, but you will have an aptitude for organising complex information, analysing data and building excellent relationships with stakeholders. On-the-job training will be available if required.

As part of the newly established Educational Support & Growth department, the Education Projects and Data Manager will take responsibility for two key areas of work. You will lead on bringing new schools into the Academy Trust and manage the collation and analysis of education data to be reported to Trustees. In addition, you will have the opportunity to tackle a range of other education projects depending on the needs of our schools.

Interim bid management & project management to a health & social care sector focused welsh government body.

Your new company
Government body based in Cardiff Bay area, are seeking a Bid Development Manager on an interim basis to join the team from March 2020 for 7 months initially. The organisation is an arm's length body of Welsh Government and act as a catalyst for change within the health and social care sector.

Your new role
As Bid Development Manager you will develop a business case for a £6 million programme focused on social welfare. This will involve programme project management of a pilot scheme which will form the basis for the business case; working with consortium partners to establish the governance, operational framework and reporting on delivery progress and outcomes / impact within a specific unitary authority in Wales.

The development of the business case will also involve the identification of appropriate partners to grow the consortium and coordinate the development of the financial model; working with partners to secure match funding, including writing the business cases and project managing and delivering funding bids.

What you'll need to succeed
You will have proven skills in project/programme management with significant experience in developing and implementing a public funded programme. Experience in working in a similar bid writing role, with a demonstrable successful track record of delivering winning bids for public and private sector funding opportunities, is highly desirable.

You will have effective stakeholder and relationship management skills, able to manage multiple stakeholders at all levels both internally and externally to the organisation and build networks. You will have very strong written and verbal skills; able to present complex information clearly, succinctly, accurately and tailored to the audience, coupled with an ability to influence and negotiate.

What you'll get in return
This position will be based at their modern open plan offices in Cardiff Bay, with a flexi-scheme available. This is an interim position paying circa £40,000 per annum and 30 days + 8 bank holidays equivalent day rate. This works out to be circa £21ph + holiday pay PAYE / £24ph umbrella - however for highly relevant skills and experience this rate may potentially be negotiable. The role is temporary for 7 months, with the possibility to apply to a permanent position if interested.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Emerging Futures greatest resource is its people, so we also offer our employees generous annual leave, pension and other benefits.

Emerging Futures are looking to recruit an exceptional and experienced operational manager who has a proven track record in managing front-line substance misuse recovery and housing services.

As a member of the Senior Management Team, you will oversee, shape and develop our services across Gloucestershire.

You will be responsible for our contract with Change Grow Live, developing a Recovery Coaching model and delivering part of the Foundations of Recovery behaviour change programme. You will also be managing two of our Housing Related Support Services that are informed by both harm reduction and ‘Housing First’ principles.

You will create a culture to support the ethos of the organisation and provide values based, clear and passion driven operational leadership to your teams.

Emerging Future’s work has a measurable impact on people’s lives and strengthens communities.We reduce the demand for health and social care services, including Primary Care, Hospital Care, Community and Mental Health Services.
 

Our Passion Statement

At Emerging Futures, we believe that everyone has the potential to change, grow and learn and to achieve the best they can in everything they do. We know it takes courage and commitment to change, which is why we have a passion statement, rather than a mission statement. To us, being passionate means: 

• celebrating success and achievement
• creative and daring enough to innovate
• determined to persist when things get tough
• brave enough to say when something isn’t good enough
• humble enough to accept and learn from criticism
• willing to take responsibility for making things better

Above all, being passionate means having the desire to nurture, facilitate and empower others to reach out with hope to achieve their full potential.

This job is for you if…

• You are someone who is committed to our passion statement and shares in our belief in the inherent capacity and potential of all individuals, and that empowering individuals to support each other leads to positive change; not only for themselves, but also for their communities.
• You are passionate about recovery and an advocate of asset-based, collaborative working practices from first point of contact, with a long-term vision to create hubs for sustained community development.
• You are fun, approachable, energetic, confident, warm, empathetic, ambitious, flexible, resilient, discreet, organised and professional.
• You are able to demonstrate that your personal ethos and work ethic mirrors the values of EF. 
   

What you will be doing

• Providing strong, visible operational leadership and direct line management to the teams responsible for the delivery of the Gloucestershire contracts.
• Coaching, supporting, training and supervising your teams to enable them to grow and reach their fullest potential.
• Delivering a harm reduction approach, facilitating Asset Based Community Development and developing access to mutual aid and recovery support.
• Strengthening external partnerships with community agencies and resources, including other supported housing providers and treatment agencies.
• Acting as an ambassador and regional lead for the voice of people in recovery, networking widely to build new and existing relationships. 
• Ensuring the services, you are responsible for fulfil their contractual, responsibilities.
• Managing and monitoring the service budgets, ensuring monthly reporting of spend against budget.
• Implementing systems to collate, monitor and report data accurately and in a timely manner.

• Leading on Information Governance across your services, promoting, facilitating and developing audit and the management of risk.
   

Some of the skills, knowledge and experience you will have

• A passion about recovery and an advocate of asset-based, collaborative working practices from first point of contact to sustained community development and independence. 
• Degree level qualification OR equivalent experience gained to demonstrate ability.
• Experience of managing adult social care services within the third or public sector.
• Experience of developing partnerships and working collaboratively with other organisations.
• A keen and comprehensive awareness of current recovery orientated systems and interventions, understanding specific ways to support staff with lived experience.
• Excellent leadership and line management skills and the ability to enthuse, motivate and develop teams.
• Fun, approachable, energetic, confident, warm, creative, empathetic, determined, ambitious, flexible, resilient, discreet, organised and professional.
• A flexible attitude towards your work and a knowledge of local services and geography in Gloucestershire.
• Full driving licence and access to a car.

We are looking for a passionate people-person to provide account management for our friendly and creative Digital and Content team.

Position: Production and Account Officer
Type: Full-time (35 hours per week), permanent
Location: MS National Office, NW London
Salary: £33,273 - £37,839 plus excellent benefits
Salary Band: Band E, Level 2
Department: Digital and Content
Reference: DL79

At the MS Society, we make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive environment where you will make a difference.

About this job

As a super organised person, you will love jumping in and acting as studio manager for all of our creative work. From booking in designers, to briefing in videos for use on social media, you will work with teams from across the organisation to help them brief in and effectively deliver digital and content projects, campaigns and appeals.

Each day you might be meeting with new teams to help them understand their digital and content needs, and then each week you will conduct a meeting with the digital and content team to brief and review all small projects in production.

You will be responsible for ensuring all small projects are trafficked through the team, on time and on budget, using tools such as time tracking and supplier databases to help us work as efficiently as possible.

You will also provide support to our team of project managers. As a meticulous planner, you will help update project plans, gantt charts, risk registers and status reports, as well as coordinating project meetings and tasks.

This is a fantastic opportunity to be part of a supportive and vibrant team, who are dedicated to making a difference for people with MS.

We offer 27 days annual leave (excluding bank holidays), travel loan and various other benefits such as supported developmental opportunities.

The MS Society is in the midst of an exciting, transformational, period which builds on our great history and will drive us towards achieving our mission and vision as we embark on our new 5 year strategy.

Part of this exciting transformation will include an office move for our current National Centre in Cricklewood, NW London to a different location in London. We are currently defining where and what type of accommodation this will be and we really want our staff to be involved in that decision and therefore we don’t envisage a move before Sept 2020.

Closing date: 9am on Wednesday 11th March 2020

In order to apply for this role, please submit an updated CV and supporting statement indicating how you meet the criteria as set out in the person specification in the attached job description.

We are committed to promoting equality and diversity. 

No agencies please.

This is an exciting role for a professional with strong and comprehensive fundraising experience in both strategy and implementation. This small but growing charity wants to expand its local impact and if you would like a role with variety and enjoy the challenge of exceeding fundraising targets then First Love Foundation would be ideally suited for you.

Working 2 days per week, the ideal candidate must have the ability to creatively develop and deliver innovative and effective fundraising activities: events, trusts & foundations, corporate (payroll giving, match-funding). You need to be organised, able to work under pressure, pro-active, a self-starter, with a track record of achievement within a similar role. This role is new and part of the SMT (Senior Management Team).

How to Apply:

Please send a CV and an accompanying letter detailing how your experience fulfils the requirements of the post as detailed in the job descrption.

Peace Direct is looking for a dynamic and experienced Programme Manager to oversee all major projects which are part of the organisation’s international programmes portfolio and to ensure their effective management.

This is an exciting opportunity for somebody who is passionate about supporting locally led peacebuilding, has experience overseeing a complex portfolio of projects and is able to hit the ground running to take over the management of projects, as well as contribute to programme development.

As International Programmes Manager, you will be part of the International Programmes team and work with Programme Officers and partners to oversee and support effective peacebuilding projects. You will have oversight of several large projects, so we expect the successful candidate to have excellent project management and organisational skills, brilliant interpersonal skills and the ability to think creatively.

The successful candidate will have a minimum of five years’ experience in a similar or relevant role, as well as management experience. We are looking for someone with a genuine passion for our mission to support local efforts to build peace.

The applicant must be fluent in written and spoken English and French.

The deadline for applications is 5pm on Friday 28th February 2020.

Only completed applications will be accepted and only applicants with the right to work in the UK will be considered.

Overview

ukactive is a commercially minded not-for-profit body comprised of members and partners from across the UK physical activity sector. Our focus is a long-standing and uncompromising vision to get more people, more active, more often.

The role of the Finance team is to support the wider organisation in achieving this vision by ensuring that the business prioritises spending towards the most impactful projects that will get the most amount of people active but also ensure the long-term commercial sustainability of the organisation. We are looking for a qualified finance professional to join the Finance team in this newly created role.

As part of the organisation’s key revenue streams, ukactive provides music licences to the fitness industry. As Finance Manager – Revenue and Control you will lead a team of 3, ensuring that key revenue streams (including music licensing, membership, events and products) are accurately billed by the team and that revenue is correctly recognised and reported in the Salesforce/Sage Financials systems. You will be the lead in producing key internal and external financial revenue information, and reporting this information to external partners.

A particular focus will be in reviewing existing processes, implementing efficiency improvements, and driving a culture of continuous review and development in your team so that the department continues to work more effectively. You will also support the Head of Finance during the implementation of a new Finance system in 2020.

Responsibilities

Financial Controls

• Ensuring robustness of all financial controls so revenue is accurately reported and recognised
• Overseeing the direct debit collection process to ensure that all collections are made at the specified times and any rejections or cancellations are investigated in a timely manner
• Completing and reviewing monthly journals and reconciliations, ensuring that issues are promptly investigated and resolved, and that AR can be accurately closed by the required deadline

Process Improvement​

• Use of Salesforce CRM system to maximise productivity of team
• Develop and implement processes to support new products/services provided by ukactive to members
• With support from the Head of Finance, review and suggest process improvements for the membership cancellation process

Financial and Management Reporting 

• Ensuring all revenue is correctly recognised for monthly management accounts and that deadlines are met
• Ensuring monthly revenue targets are met and results communicated to Head of Finance/Finance Director
• Lead on budgeting and forecasting for the Licensing function, and support Head of Finance on other revenue budgets as required
• Support Head of Finance in ensuring that accurate information is provided as part of the external audit

Team Management 

• Day to day management of Licensing function
• Development of the team; ensuring that they are supported to produce ambitious but realistic KPIs and personal development objectives, and that team and individual targets are then met
• Monitoring of team performance and task allocation using Salesforce

Stakeholder/Customer Management 

• Key point of contact for external partners including PPL, MPLC, EIDO
• Key point of contact for internal teams relating to Licensing, Membership, Events & Products revenue
• Support team in resolving complex customer queries, communicating issues internally to appropriate areas of the business
• Work closely with the rest of the Finance Function to ensure the smooth flow of financial operations

PERSON SPECIFICATION

Knowledge,Skills and Abilities 

• Qualified CCAB or equivalent accountant
• Proactive and solutions based mindset
• Line management experience is essential
• Team player that can develop and inspire their team to perform at a high level
• Ability to prioritise workload and work to deadlines
• Experience of Salesforce (or other CRM systems) would be desirable, however training will be provided
• Good IT skills, in particular Microsoft Excel
• Effective communicator who can explain complex financial information to non financial staff
• Experience in supporting the implementation of a finance system would be desirable
• A passion for the fitness and the physical activity sector is desirable.

When applying for this position via CharityJob, please submit your CV along with a cover letter in order to be considered for the role with the reference UKACT/FI/FMRC/CJ/012020

Closing Date: Sunday 23rd February 2020

Interview dates: 

First Round (Interview and Test):  26th - 28th February
Second Round (Interview): 5th March

Lewis-Manning Hospice Care is seeking two business orientated, highly motivated and passionate retail experts to launch, grow and manage our new charity shop in Christchurch.

These are exciting opportunities for an experienced Shop Manager and Assistant Shop Manager who will join us on a permanent full-time basis and receive a competitive salary and benefits. You will have business knowledge in a commercial environment, creativity and enthusiasm, and the ability to lead and positively encourage a team of volunteers to deliver high standards of customer service.

Experience of meeting and exceeding revenue targets is required, as well as excellent organisational skills and the ability to build and expand a retail business. You will also support the Lewis-Manning Hospice Care brand and values, raising awareness of our charity and services.

The ideal candidates will have a minimum of 3 years’ retail experience, ideally in the charity sector.

If you are interested in either of these exciting new opportunities, we will be delighted to hear from you.

Please contact Human Resources by email or call for more information and an application form.

Full-time, Permanent

Christchurch based

Shop Manager = £20,000 + benefits

Assistant Shop Manager = £17,000 + benefits

Are you passionate about improving the lives of young people? Are you a people-person, who can encourage and motivate your staff to be their very best? Are you an experienced youth worker looking for an exciting new challenge in Christian leadership? WCYP is seeking an enthusiastic, capable Project Manager to lead us forward in our vision to help the young people of Weston live life to the full!

WCYP started in 1992 as a ministry of the parish church in Weston, Southampton. The project has grown considerably in recent years and is now registered as a separate charity with two key objectives: 

• promoting the personal, social and educational welfare of young people, and
• promoting the gospel of Jesus Christ among those young people. 

The Project Manager will lead a team of three staff, four sessional workers and a number of volunteers while helping the trustees develop and promote the ongoing vision of the charity. The role includes:

• Developing the vision, strategy and growth of the charity
• Delivering face-to-face youth work (7-18s) in line with the charity’s objectives
• Leading, managing and developing staff and volunteers
• Networking and developing beneficial partnerships with like-minded organisations and churches

Aspects of this role mean that there is a genuine occupational requirement for the post holder to be a committed, practising Christian.

Salary: £26,718 pro rata  (i.e. JNC 16 pay agreement 2018-19)

Hours: 30 hours per week

The position is subject to an enhanced Disclosure and Barring Service check.

The deadline for applications to be received is March 1st 2020.

Charity No: 1173543

This role is partially funded by the National Lottery Community Fund.

ACP Events and Development Manager (21 hrs pw, fixed term for 10 months)

Are you a highly skilled events professional?

The Association of Child Psychotherapists (ACP) to recruit an Events and Development Manager. This is a part-time role, three days a week for an interim period of ten months to cover the maternity leave of the current postholder. Delivering a programme of events, training and conferences, the overall aim is to provide professional and scientific development to ACP members as well as providing education and information about child and adolescent psychotherapy to professionals, parents and carers.

Association of Child Psychotherapists is the professional body for Child and Adolescent Psychoanalytic Psychotherapists in the UK. With 1000 current members, ACP is responsible for regulating the training and practice standards of child and adolescent psychotherapy, maintaining the highest professional and ethical standards. We also campaign to improve mental health care for infants, child, young people and families. The ACP has a small team of staff and a larger number of members in officer roles. Our offices are in London, close to Borough and London Bridge stations.

Working closely with the Chief Executive and Director of Scientific Development, the post-holder will play a pivotal role in raising the profile of the organisation, organising and managing a programme of events, training and conferences including the annual conference. Besides working collaboratively with partner organisations in the field of psychoanalysis and child and adolescent mental health; key duties will include day to day topics and themes to address through their events and training programmes. Developing and forward planning of the events, liaising with members, Directors and Committees to identify planning the events calendar is a key responsibility. You will also support the development of Supported Clinical Networks with a key focus on accessible online tools and resources relating to specialist clinical areas. Additionally, you will produce a monthly events newsletter, update the ACP website and contribute to production of the ACP’s bulletin.

To be considered for this role, it is essential to have a proven track record in planning, developing and delivering conferences and events, working effectively within budget and to deadlines. The successful candidate will be comfortable in marketing events to members, gathering feedback and will have the ability to learn skills in order to support the development of their website. Excellent project management ability is required for this role alongside the capacity to deliver projects from start to finish. The ideal candidate will possess exceptional verbal and written communication skills and thrive in building and developing relationships with stakeholders at all levels. Knowledge of CiviCRM or a similar CRM system is desirable accompanied with an interest in child psychoanalytic psychotherapy.

A full job description and person specification is available here…

Please apply with a CV and covering letter describing how you would meet the requirements of the role. Applications should be sent to Lydia Gilbert.

The closing date for applications is 20th February and interviews will be held on 27th February.

If you would like to discuss the post please contact Nick Waggett, ACP Chief Executive.

Full-time: 37.5 hours
Duration: Permanent 
Location: Melbourne, Australia 
Salary: AUS$87,500 plus 9.5% super
Closing date: 09.00 am UK time, 27 February 2020 
Interviews: from 5 March 2020

We are seeking an Operations Manager within our branch office in Melbourne. This is a new and crucial role which will lead on organisational support for the Melbourne team, with assistance from the well established organisational support teams in London, where the organisation is headquartered. Although this is a management role, as an organisational and programme support team of four, there will be a lot of ‘hands on’ work and multitasking.

This role involves implementing and maintaining systems and processes to ensure the smooth running of operations to support a team of 12-16 peacebuilding programme staff in our Melbourne Office. This is a wide ranging role, overseeing and directly carrying out aspects of Office Management, IT, Human Resources, Fundraising, Compliance and Finance. 

The Operations Manager provides project, administrative and logistical support as necessary. The post holder will play a key role in liaising with programme teams, consultants and suppliers, ensuring they have what they need to get work done.  Reporting to the Regional Programme Director, the Operations Manager will be based in Melbourne and will undertake occasional travel to our global operations. 

As this is a wide ranging role, the post holder is not expected to be an expert on all the relevant areas. Expertise in one area, with a willingness to develop knowledge in skills in the other areas is very welcome. 

Essential knowledge, skills and experience

• Initiative, enthusiasm and a problem-solving approach to new challenges.
• Experience of developing or adapting organisational policies and processes  
• Strong understanding of organisational budgeting and finances
• Experience in developing and delivering systems for audit or quality assurance;
• Experience of line management and team management.
• Able to explain, advocate and express facts and ideas in a convincing manner, and negotiate with individuals and groups internally and externally. 
• Strong organisational skills including planning, developing, implementing and maintaining administrative systems.
• An ability to coordinate project planning
• Excellent verbal and written communication skills in English.
• Willingness to work irregular hours occasionally and to undertake some travel.
• Appreciation of issues of confidentiality, and cross-cultural and political sensitivity.
• Graduate study in a relevant area (this could include law, finance, business, project management, conflict resolution, international relations, development studies, international humanitarian law, peace and security.) Local equivalent or equivalent by experience will be considered. 
• Experience of hostile environment awareness training or willingness to undertake hostile environment awareness training. 
• Experience of safeguarding training or willingness to undertake safeguarding training.
• Excellent working knowledge of Microsoft Office software packages, databases, email, internet.
• Some knowledge of and interest in peacebuilding/ humanitarian/ development sector safety and security and safeguarding issues.

Desirable knowledge, skills and experience

• Experience of working in a multicultural environment.
• Experience overseeing and performing basic IT administration
• Experience overseeing and performing basic HR administration 
• Experience in fundraising in the non-government sector
• Experience overseeing and performing basic office management tasks
• Experience working with vulnerable individuals, particularly in a conflict context

This exciting role has responsibility for the strategic development and operational management of our Hampshire Young Peoples Substance Misuse Service - Delivered in partnership with InclusionA county wide, community engagement based service offering targeted and specialist treatment to young people aged 25 years and under offering; one-to-one support to young people and their families, a 24 hour help line, counselling and pharmacological support, as part of a tailored recovery approach for young people aged 11 to 25-years-old  successfully delivering positive outcome for the young people we work with. The service also offers a support service to children of substance misusing parents.

Your day-to-day tasks will be:

• Ensuring the delivery of high-quality services that meet all targets, standards and KPIs, and taking prompt action to address any areas of underperformance.
• Recruiting, managing, motivating, coaching and developing a staff team, including carrying out annual appraisals and regular supervision meetings.
• Ensuring that all safeguarding processes are followed, and that staff are clear that safeguarding is everyone’s responsibility
• Building effective relationships with internal and external stakeholders including Strategic Partners, Commissioners, Government Agencies to promote Catch22 and seeking opportunities to collaborate.
• Making sure that the diverse needs and aspirations of all groups of service users are considered in service planning and delivery.
• Guaranteeing young people, parents/carers/families have ease of access to a range of support mechanisms and services.

This post will involve travel across the country, and occasional evening and weekend working.

Company Description

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Our Young People and Families hub works with those in trouble, providing early intervention, targeted and specialist support services to those in crisis, leaving care, missing from home or with substance misuse or mental health problems. Services support people no matter what their situation – and have demonstrated a high success rate.

Qualifications

• Relevant qualification in substance misuse studies and/or educational inter-agency working.
• Relevant qualification in health & wellbeing, youth provision, counseling or similar.
• Management qualification, NVQ3/5 Health & Social Care.

You will show a good understanding of the challenges faced by young people today and have an excellent knowledge of the substance misuse field.

You will exhibit a high level of communication, interpersonal and presentation skills and will have the ability to liaise and work collaboratively with professionals from other agencies including commissioners, managers, and key service stakeholders. 

Essential Criteria

• Extensive management of a similar project, with the responsibility of the line management of staff.
• Previous experience of delivering training to young people around substance misuse or equivalent.
• Experience in budgeting and/ or financial management
• Understanding of the education system and the school’s exclusion agenda.
• Knowledge of Every Child Matters and other appropriate youth policies.

Additional information

• Contract: Permanent 
• Hours: Full Time, 37 hours per week
• Salary: £37,000
• Closing date for applications: February 20th 2020

Please note this job can be based in either our Fareham or Aldershot offices.