Area marketing manager jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a passionate, insight‑driven leader to join Willen Hospice as our Supporter Growth & Insight Manager. This is a brand‑new, high‑impact role leading our emerging Supporter Connection Hub - a future‑focused model that brings together data, CRM, digital journeys and supporter care to deliver unforgettable experiences and long‑term value.
As a key member of the Income Generation leadership team, you’ll be helping create sustainable income growth that ensures Willen Hospice care continues for all those who need it, now and in the future.
If you’re excited by the idea of shaping how thousands of people connect with our cause, and you thrive at the intersection of strategy, insight and human empathy, then this could be your next big step.
What you’ll do:
✅ Lead the Supporter Connection hub, driving a supporter-first culture across the hospice to deliver joined-up “one Willen” supporter experiences and outstanding stewardship.
✅ Set and embed segmentation, journey architecture and stewardship standards that drive retention and lifetime value.
✅ Use data, insight and CRM automation to scale personalised supporter engagement and free capacity for deeper human relationships.
✅ Drive performance across supporter journeys, using dashboards, KPIs and next‑best‑action logic to inform decisions.
✅ Champion innovation and continuous improvement, exploring new technologies and approaches to elevate supporter engagement.
✅ Work collaboratively with other leaders to shape and deliver the Hospice Strategic Plan.
We’re looking for someone who is:
· A strategic thinker with experience in fundraising, supporter engagement, CRM driven marketing or customer journeys.
· Confident leading and creating high performing teams.
· Skilled at turning insight into action - comfortable working with data, segmentation, automation or journey optimisation.
· An excellent communicator who can influence and align colleagues at all levels.
· Curious, innovative and committed to continuous improvement.
Experience with CRM systems, digital stewardship or marketing automation platforms is a must but just as important is your mindset: forward‑thinking, collaborative and supporter‑obsessed.
Who we are:
Set in the tranquil grounds of Willen Lake, Willen Hospice is the leading provider of specialist palliative care in the Milton Keynes area. We offer round-the-clock, expert care to local patients with a life-limiting illness, both in their own homes and in our In-Patient Unit. Our passionate staff and volunteers make sure our care is personalised to each patient’s needs and supports their loved ones too. We have a thriving Therapeutic & Wellbeing service providing counselling, physiotherapy, activity groups and more, and a specialist Lymphoedema service. As a registered charity, we raise vital funds through our dedicated Business Development team and our growing portfolio of high street and online shops, to ensure our care stays free of charge.
Why join us?
✅ A role with purpose – be part of a team delivering outstanding palliative care.
✅ Supportive and caring environment – work with passionate colleagues.
✅ Great benefits package – including 35 days' holiday, contributory pension scheme, enhanced maternity/sick pay, and ongoing professional development.
✅Perks and extras – free on-site parking, subsidised catering, Blue Light Card discounts (with membership), and an Employee Assistance Programme.
We provide free, compassionate care to adults in Milton Keynes and surrounding areas living with a life-limiting illness.


The client requests no contact from agencies or media sales.
Volunteer Centre Hackney is a thriving charity (annual income circa £1.1m, with 29 paid staff) providing volunteering infrastructure to the voluntary sector across the City of London and the London borough of Hackney. We support over 1500 residents a year to realise their skills and passions through volunteering and social action, and to share these for the benefit of others. We also provide volunteering resource, and advice and guidance on best practice in volunteer management, to hundreds of charities and community organisations.
Through our specialist programmes, our impact on the lives of residents is huge. We match volunteers to housebound residents to help them engage with communities and leave their homes; we provide long term personalised support to people with mental health conditions and learning disabilities to help them volunteer and find paid jobs; we support patients to deliver hundreds of their own activities and peer support groups at GP practices across City and Hackney; and in partnership with Public Health, we support over 250 Community Health Champions to share vital health messaging with their own diverse communities.
This is a hands-on and strategic role for an experienced fundraiser who thrives in a small to medium sized charity environment. You will have autonomy to develop a whole new fundraising strategy, utilising diverse fundraising methods, and building and developing new project ideas and partnerships. You will lead on income generation primarily through sourcing and applying to multiple trusts and foundations, but diversified by building new corporate partnerships, community campaigns and individual giving. You will build authentic relationships with funders and supporters, and together with VCH colleagues, will identify new programme models as ways to generate income. You will contribute to the development and production of compelling stories, evidence and marketing and build and maintain the infrastructure needed to track and achieve progress against annual income targets.
Post holders need to have excellent communication skills, to represent the charity in writing and in person. You must be enthusiastic, self-motivating and confident to work primarily alone, but also able to engage and collaborate with staff from across the organisation to share information and impact evidence to support your role. If you are successful in securing funding there will be the potential to recruit additional support, and for you to become the Head of Fundraising of a small team.
We’ve been inspiring, developing, and supporting communities since 1997. We’re here to help you make a difference as a volunteer.



The client requests no contact from agencies or media sales.
WORKING WITH US
The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.
We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.
As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.
Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.
To discover more about our culture, ethos and what it is like to work here, visit the page.
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ABOUT THIS OPPORTUNITY
We are looking for a dynamic, enthusiastic and forward-thinking Capital Project Manager to oversee the management and development of the school estate.
Reporting to the Head of Estates and Projects and working with the estates team, you will be responsible for delivering the capital developments across the estate, including a focus on new schools, sustainability projects and efficiency standards.
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MAIN AREAS OF RESPONSIBILITY
Your responsibilities will include:
- Managing SCA project priorities, budgets and delivery from inception to end of defects
- Managing the opening and delivery of new free schools with the DfE, design teams and local authorities
- Managing and supporting estate condition, maintenance and asset management
- Managing capital elements of academy conversion projects
- Planning, procuring and delivering high-quality estate and project services
- Managing and monitoring external technical advisors
- Managing health & safety across all project lifecycles
- Managing third-party suppliers and consultants
- Managing consultations, admissions, branding, marketing, FF&E and uniforms for new schools
- Providing professional property services and ensuring compliance with legislation and regulations
- Assisting with estate-related policies, procedures and statutory frameworks
- Contributing to capital fund prioritisation and overseeing capital projects
- Assisting in developing a carbon reduction strategy
- Managing and supporting key building programmes and reporting to senior leaders
- Contributing to monthly project performance reports
WHAT WE ARE LOOKING FOR
We would like to hear from you if you have:
- A relevant undergraduate degree or equivalent experience in a project management environment
- Evidence of continued professional development
- Project management experience within education, not-for-profit or public sector
- Experience of coordinating projects in complex and challenging environments
- Demonstrable successful delivery of project outputs to required time, quality and cost
- The ability to interpret and present complex information to inform robust recommendations for evidence-based practice and decision-making
- Proven and well-developed interpersonal skills, including excellent written and spoken communication
- Good administrative, finance and organisational skills
- Good working knowledge of Microsoft Office 365 applications, including strong Excel skills
- The ability to work independently and flexibly with your own initiative on various ongoing projects
- A professional working ethic and a commitment to high standards
- The ability to ensure that confidentiality is always maintained
- The ability to upskill oneself with new areas of expertise
For a full job description and person specification, please download the Job Pack.
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APPLYING FOR THIS POSITION
If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.
Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.
When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.
A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.
OUR VISION & VALUES
Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed.
We know there are many challenges facing our young people and the communities we serve, and that’s why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues.
IMPORTANT INFORMATION
Safeguarding Notice
The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.
Equal Opportunities
The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.
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WHAT WE CAN OFFER YOU
Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.
You will also have access to a variety of benefits, support programmes and initiatives including:
- Excellent opportunities for continuous professional development and career progression
- Annual performance and loyalty bonus
- Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
- 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts
- Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
- Employee Assistance Programme for free and confidential advice
- Cycle to work salary sacrifice scheme
- Wide range of shopping, leisure, and travel discounts
- 20% off at Tapi Carpets, exclusive to Harris employees
- Interest-free ICT and season ticket loans
For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
About BIG Alliance
BIG Alliance (Businesses for Islington Giving) delivers business-supported employee volunteer programmes to strengthen links between businesses, community organisations and education institutions across Islington. In doing so, it aims to help address issues of poverty and isolation, which are prevalent across the borough, despite the perception of Islington being an area of high wealth. 43% of children are growing up in poverty, one if the highest rates in the country, and Islington is the 6th most deprived out of 32 London boroughs.
Established in 2012, BIG Alliance aims to make community investment easier, more effective and more rewarding for its business members. It is a partnership between, East London Business Alliance – a registered charity that has been supporting the social and economic regeneration of east London for 30 years, Macquarie Group – principal funder and founder, and Islington Giving - funder and founder. To date, BIG Alliance has placed more than 16,000 business professionals into volunteering opportunities within over 700 community organisations, schools, colleges and universities.
ELBA has an excellent employee benefits package including generous leave, flexible balance between working from home and the office, BUPA health cashplan; enhanced maternity and paternity pay; an active wellbeing and equalities programmes led by staff; a varied and busy learning and development schedule; cycle purchase scheme; and an Employee Assistance Helpline. including access to free accredited courses up to degree and post-graduate level.
Purpose of the job
The main purpose of the job is to facilitate development and delivery of the BIG Alliance’s skills-based volunteering programme, which utilises the skills, experience and sector-specific expertise of employees within our business partners to support Islington’s community organisations and residents.
Our skilled volunteers are placed with a community partner or beneficiary either individually or join one of our annual programmes which include: CoRe (Community Resourcing), Board Builders, Leaders in Partnership and Time to Talk. Over 3,000 employees have been placed as skilled volunteers through BIG Alliance since 2012 providing expertise in law, finance, IT, HR, and marketing and communications to name just a few.
The postholder will be responsible for the successful delivery of various aspects of this programme, delivering exciting, innovative employer supported volunteering projects that meet the expectations of specific corporate supporters, and the needs of the community with key geographical focus in Islington.
Job Description
Main duties
• Collaborate closely with community partners, corporate partners and BIG team to understand community needs and design appropriate employee volunteering activities to address these needs
• Develop relationships and effective partnerships with key stakeholders in the community including the local authority and community infrastructure support organisations to maximise the impact of BIG Alliance’s work.
• Support the delivery of all business skills activity and the wider BIG Alliance programmes.
• Proactively market volunteering programmes to BIG Alliance corporate partners.
• Source, place and manage cohorts of corporate volunteers in line with business plan and project targets.
• Develop effective working relationships with community affairs team with BIG Alliance corporate partners, ensuring that these companies are supported to develop employee volunteering and other initiatives that meet their targets, priorities and strategies.
• Implement effective evaluation and impact measurement tools in line with BIG Alliance corporate partner requirements, ensuring that evaluation informs best practise to ensure continuous improvement.
• Work on any projects with BIG Alliance, as and when required.
General
• Use BIG Alliance’s internal systems to maintain records and report progress, including due diligence and volunteer recording via Salesforce
• Ensure that effective project management systems for monitoring and evaluation are in place and keep detailed records.
• Proactively generate case studies, news articles, photos and social media content to promote the work of BIG Alliance in line with BIG Alliance communication targets and protocols.
• Collaborate with other BIG Alliance colleagues on projects where appropriate and contribute to the development of BIG Alliance/ELBA as an organisation overall.
• Adhere to and implement policies, including equal opportunities and health and safety.
• Undertake any other reasonable duties as requested by your line manager.
ELBA wants to represent the diverse community we support and aims to be an inclusive employer in terms of ethnicity, disability, sexual orientation & background. We are an equal opportunities employer and we welcome all applications.
Please note this role is required to have an enhanced Disclosure and Barring Service (DBS) check. The successful candidate will be required to comply with ELBA's safeguarding policies and any appointment will be subject to satisfactory references as well as DBS.
A thriving Islington that’s equal for all.
The client requests no contact from agencies or media sales.
Harris Hill is working with an education based organisation, supporting their search for an interim Events Manager, working remotely, 4 days per week, for 6 months.
The pro rota salary would be £36-40k, on the basis that you work 4dpw, but could spread the 4 across 5. You would however be responsible for attending the various events, with one in June and another in October.
We are looking for a seasoned Events Manager, who is adept at the whole life cycle of events, with a emphasis on planning, and the marketing of the events themselves, so someone with both events and marketing experience is essential.
The team does have some events, admin, and communications support, but you would need to steer the a little, be very hands on, and flexible to the needs of the role.
Specifically, the role of the Events Manager involves:
Reporting directly to the Chief Executive Officer, and working closely with the staff team, to develop and deliver ALT’s programme of events.
Organising the logistics for in-person and online events and conferences, managing associated budgets and revenue generation, and negotiating with exhibitors and sponsors.
Leading on events-related stakeholder management, including working in partnership with volunteers to create conference programmes and managing event-related collaborations with partner organisations, nationally, and internationally. This also includes leading on logistics for the Annual Awards.
Leading on events marketing and communications and social media, including promoting opportunities for members and partners across sectors.
Overseeing delegate and exhibitor liaison and carrying out event evaluations, including acting as the person responsible for feedback and complaints.
Evaluating and reporting on events to committees including the Board of Trustees.
Business and project management
Devise and manage project plans, risk registers and budgets for events and associated areas of operations.
Negotiate with potential and selected suppliers of products and services to secure best value, and manage and develop long term relationships with its suppliers.
Recruit, train, and line manage casual staff employed by the organisation in the run-up to and during conferences.
General
Represent the organisation at events, promote the organisation and establish new and develop existing relationships with partners and stakeholders. This will involve occasional weekend, and evening work, and travel within the UK, and will include attendance at the two in-person conferences in the UK.
Contribute to the development and implementation of the Strategy.
Undertake training to ensure appropriate skills are acquired or developed.
Provide occasional holiday and sickness cover for posts at the same or lower grade.
Undertake any other duties and responsibilities as may be determined by the organisation that are commensurate with the level and grade of this post.
If you would like to hear more about this opportunity, please apply for further details.
- Fundraising Events Manager
- Hybrid (Nottingham office at least 1 day per month)
- Full time | Permanent
- Salary: £38,000
Make a real difference to life after brain injury. Join us as Headway’s Fundraising Events Manager and lead a dynamic, impactful events programme that raises vital funds and increases national visibility.
Headway UK– the brain injury association, supports thousands of people every year. Our events are a crucial part of how we raise awareness, generate income, and build a passionate community of supporters. We’re looking for an experienced, creative and highly organised Fundraising Events Manager to take our programme to the next level.
About the role
As the Fundraising Events Manager, you will lead, shape and deliver an exciting portfolio of fundraising events, including virtual challenges, our Annual Golf Day, and Headway’s prestigious Annual Awards. You will also steward supporters through major third party events, such as the London Marathon, Great North Run and the London Landmarks Half Marathon, providing the best supporter experience.
The role will lead and develop the Fundraising Coordinator, providing effective line management to ensure high performance and professional growth.
Working closely with the wider Fundraising Team and the Communications Team, you will ensure every event is safe, engaging and memorable, and that every supporter receives an exceptional journey with Headway.
With an established events calendar and opportunities for innovation, this role offers the chance to make a tangible impact while helping to grow an events income stream currently worth approximately £360,000.
What you will do
- Develop a forward‑thinking events strategy that increases participation and income.
- Oversee and deliver Headway’s events programme, alongside the Fundraising Co-ordinator.
- Lead and line manage the Fundraising Co-ordinator providing guidance and support to achieve team objectives.
- Deliver and champion outstanding supporter stewardship.
- Innovate and test new fundraising opportunities to expand the event portfolio.
- Manage budgets, health and safety, logistics and evaluation.
- Build strong relationships with participants, volunteers, suppliers and corporate partners.
- Work closely with the Communications Team to deliver effective, engaging marketing.
About you
We would love to hear from you if you have:
- Proven experience in planning and delivering a diverse range of events
- Strong organisational skills and the ability to manage multiple projects
- Excellent communication and relationship building skills
- Understanding of fundraising principles and supporter engagement
- Experience of budgets, evaluation and health and safety
- Creativity, problem‑solving skills and a passion for delivering high‑quality experiences
- Ability to lead, support and develop others
- A commitment to safeguarding, equality, and Headway’s values
You will be joining a supportive, passionate and collaborative charity committed to improving life after brain injury.
BENEFITS
As a valued member of the Headway team, you will have access to the following range of benefits:
Financial Security
- Competitive salaries
- Pension: You will be automatically enrolled into the People’s Pension, with Headway contributing between 3–6% depending on your contributions
- Occupational Sick Pay Scheme, increasing with length of service
- Death in Service Benefit, providing peace of mind for your loved ones
Flexible Working
- Flexible working arrangements promoting wellbeing and work-life balance
Wellbeing
- 24/7 Employee Assistance Programme including access to counselling services
- Eye test vouchers
- Mental Health First Aiders
Holidays and Leave
- 25 days annual leave, increasing incrementally to 30 days with service (pro rata for part-time roles), plus Bank Holidays
Additional Benefits
- Access to shopping and lifestyle benefits and discounts through IMHR Plus Privilege membership
Join us and lead inspiring events that change lives. If you have any further questions about this role please contact Rachel Hodson Director of Fundraising.
Closing date: 5pm, 2 April 2026
Interviews: 15-17 April 2026
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
The British Association of Aesthetic Plastic Surgeons (BAAPS) is dedicated to advancing patient safety, professional development, education and standards within aesthetic surgery. We are seeking a driven and proactive Business Development Manager to help grow our partnerships, revenue streams, and membership community.
The Role
This is an exciting opportunity for an ambitious business development professional to take ownership of revenue generation and strategic relationships across BAAPS Charity and BAAPS Support. You’ll work closely with the internal team and senior leadership to deliver strong commercial results while supporting impactful work within the sector.
Key Responsibilities
Partnerships & Sponsorships
- Identify, develop and nurture revenue generating partnerships through meetings and proposal development
- Manage sponsorship packages, ensuring delivery of benefits and strong relationship management
- Maintain accurate lead tracking and report monthly performance against KPIs
- Generate and implement new commercial opportunities
Finance & Reporting
- Oversee financial elements of sponsorship and partnership agreements, including chasing payments
- Ensure accurate financial documentation via Xero/CRM
- Support responsible budget management and revenue forecasting
Membership Growth & Engagement
- Drive membership recruitment for BAAPS Support
- Work collaboratively to enhance membership benefits, communications and retention
- Ensure effective promotion of all member-related services and offers
Marketing & Communications
- Support the planning and execution of campaigns across multiple channels
- Promote events, partnerships, products and other business activities
- Assist in creating marketing assets including collateral and digital content
- Maintain strong links with relevant Associations for cross-promotion and collaboration
Administration & Operations
- Prepare and manage proposals, sponsorship agreements, invoicing and document handling
- Provide support with meeting coordination and general office administration
- Assist with stock and marketing material ordering and organisational upkeep
- Maintain compliance with data protection policies
Technology & Systems
- Support updates and maintenance across BAAPS websites and CRM
- Confidently handle remote meeting systems and internal software tools
Who We’re Looking For
You will:
- Be commercially minded with proven business development experience
- Have excellent relationship building, communication and negotiation skills
- Show creativity in identifying new revenue streams and engagement opportunities
- Be organised, proactive and capable of managing multiple priorities
- Bring strong IT literacy (CRM, MS Office; knowledge of Xero advantageous)
- Appreciate the professionalism and sensitivity required in a healthcare related organisation
What We Offer
- Opportunity to contribute to a respected national organisation making a positive impact
- Supportive and collaborative team culture
- Professional development and growth opportunities
- Flexible & hybrid working with central London office at The Royal College of Surgeons.
Applications will be reviewed on a rolling basis; we encourage early submission.
The client requests no contact from agencies or media sales.
We are looking for an interim Head of Legacies, In Memory and Supporter Care to play a vital role in strengthening the supporter experiences and relationships that help power our lifesaving work.
This is a 12 month offering a rare opportunity to step into a leadership role where you’ll help shape and deliver our Legacy, In Memory and Supporter Care programmes. You’ll put insight, compassion and supporter needs at the heart of everything we do. You will lead a talented team to inspire people to give in meaningful ways, deepen their connection with our cause, and help us grow sustainable income that ensures we can be here for anyone who needs us.
We're looking for someone who can drive our ambitious plans to grow our legacy income. Working collaboratively across teams and directorates, particularly Data, Finance and External Engagement, making sure our strategies are based on insight and are effective in communicating the need.
With significant direct marketing experience, ideally across legacy and in memory fundraising, strong leadership capability and a passion for exceptional supporter care, you’ll bring the expertise and energy needed to help us reach new audiences and build long lasting supporter relationships.
If you’re driven by purpose, motivated by insight and inspired by the chance to make a real difference, we’d love you to join us.
Contract terms:
- £55,000 - £60,000 per annum, plus benefits
- 12 month fixed term contract (maternity cover)
- Full time hours are 35 hours per week, but we are passionate about flexible working, talk to us about your preferences.
- Linked to our Ewell (Surrey) office
- In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month
What you'll do:
- Lead the delivery of Samaritans’ legacy and in-memory giving strategy
- Deliver excellent supporter experience, maximising the attraction and retention of our supporters
- Grow and sustain Samaritans’ legacy income in line with our fundraising strategy
- Encourage, explore and develop our supporter care approach to help improve our supporter experience and retention
- Build and manage strategic relationships with external agencies and suppliers
- Produce comprehensive campaign evaluations and make recommendations for continuous improvement
- Lead and develop a high-performing team through a culture of ambition and proactive performance management
What you’ll bring:
- A supporter led mindset and approach
- Demonstrable experience of delivering income growth from legacies and in-memory income streams
- Experience of understanding, using and reporting on data for marketing purposes
- Experience of using a range of marketing channels and approaches, including a strong understanding of different audience needs to maximise income generation
- Excellent people management skills with experience of leading a high performing team
- Strong understanding of budgeting, forecasting and financial reporting
- Skilled in strategic thinking and planning, with a creative approach to solving complex problems
- Confidence in negotiating and influencing at senior levels of the organisation
- Strong understanding of fundraising legislation
For full Job Description and Person Specification click here
Why Samaritans?
At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.
We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.
You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Criminal record check (DBS):
We take safeguarding seriously at Samaritans and follow safe recruitment practices. As this role has direct contact with children and adults at risk, this role will require an Enhanced DBS check.
At offer stage, as part of the conditional job offer, we will require the candidate to disclose in full, spent and unspent convictions by completing a declaration form. The declaration form will only be seen by those who need to see it as part of the recruitment process.
Apply now
If this sounds like the opportunity for you, please apply. You will be asked to answer some short application questions and to upload your CV.
- Please tell us about your experience leading and growing a fundraising programme, ideally in legacy and/or in-memory income streams. We’re interested in examples of strategies you developed, how you applied insight to shape your approach and how you measured the outcomes you achieved.
- How do you ensure supporters receive a high quality, compassionate and consistent experience across their journey?
- Please describe a situation where you influenced senior stakeholders or collaborated across departments to deliver a fundraising or supporter engagement outcome.
- Please provide an example of how you have built, led and motivated a high performing team.
Applications close: 09:00am on Monday 30th March
1st stage Interviews: w/c 6th April 2026 (online)
Second stage interviews will be held in person, at our office in Ewell (Surrey) w/c 13th April
At Samaritans, human connection is at the heart of everything we do.
We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.
We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.
We prevent suicide through the power of human connection. Connecting people in crisis with trained volunteers who will always listen.



The client requests no contact from agencies or media sales.
Sheffield Cathedral stands at the heart of the city as both an iconic Christian landmark and a living centre of prayer, worship, and mission. Guided by our commitment to be “A Place for All People,” the Cathedral is investing in new forms of sacramental mission across the Diocese of Sheffield.
The Community of St Paulinus (CsP) is a pioneering, non-residential community focused on resourcing sacramental church planting, forming disciples, and strengthening partnerships across the diocese.
This newly created role of Marketing & Content Lead reflects a strategic investment in building the public voice, identity and reach of CsP. We are seeking a creative and strategically minded marketing professional who will establish and grow CsP’s digital platforms from the ground up, developing a distinctive brand voice and presence that is rooted in Sheffield Cathedral while clearly expressing the unique identity of the Community of St Paulinus.
The postholder will shape CsP’s emerging communications strategy, build audiences, develop campaigns, and contribute to wider marketing thinking within the Project Resource Team.
The Marketing & Content Lead will sit within the Project Resource Team (PRT), alongside the Project Manager, Administration Assistant, and Fundraising Officer. The postholder will be line managed by the Project Manager and will be a key part of the agile Project Resource Team, which serves the CsP. The postholder will also collaborate with the Cathedral Marketing and Communications Team, where appropriate, to ensure alignment and shared opportunity, with the wider Cathedral communications strategy and work.
[This is a post which is funded by a grant from the National Church currently up to the end of 2028. There will be further opportunity for us to review and extend the role if further funding is available with the current expectation that this could be until 2031. Regular reviews on this will take place. We have a strong record for applications and grants, but we are not in a position to give guarantees.]
£27,278 per annum (4 days per week or 30 hours per week) - Flexible working arrangements available by negotiation
A full job information pack is available from Sheffield Cathedral website. Please visit.[A CsP Explainer document forms part of this job pack.]
Applications must be made on the Cathedral's own application form (which is also available on the Cathedral website).
Applications must be submitted by 12 noon on Thursday 9 April.
Short-listing by the panel will take place on Monday 13 April 2026.
Interviews will take place at Sheffield Cathedral Thursday 30 April 2026.
For an informal chat about this role, please email or telephone Paul Trathen, Project Manager, Community of St Paulinus. [Details through Cathedral website.]
Team: Legacies & In Memory
Location: Remotely, UK
Work pattern: 35 hours per week, Monday to Friday
Salary: Up to £44,400.69 per annum
Contract: Fixed term for 12 months
Cats Protection are the UK’s largest cat welfare charity, and we’re seeking an ambitious, knowledgeable and compassionate individual to lead our successful legacy and in memory fundraising programme
Will you join us and make life better for cats?
Responsibilities of our Regional Legacy & In-Memory Manager:
- Our Regional Legacy & In Memory Manager leads the development and delivery of our regional Legacy and In Memory fundraising programme, growing income, deepening supporter engagement and strengthening Cats Protection’s long-term sustainability and legacy income.
- The successful candidate will work with the wider legacy and in memory teams on various projects, including designing and delivery targeted multi-channel marketing, delivering high-quality stewardship, and owning the reporting process for regional activity in these areas. They will also help to define annual plans and manage budgets and KPIs, in order to grow the volume and value of supporters leaving a legacy or giving in memory at a local level.
About the Legacy and In Memory department:
- The department sits within our Individual Giving and Legacies business area of the Marketing & Income Generation Directorate
- There are four broad areas of expertise and delivery within the department – legacy marketing, legacy administration, in memory fundraising, and local legacy and in memory giving – with 16 individuals making up the teams.
- The teams are responsible for fundraising programmes that cover traditional legacy giving, Free Wills, our Cat Guardians service and In Memory giving for both people and cats.
What we’re looking for in our Regional Legacy & In-Memory Manager:
- Significant experience in a legacy and/or In Memory fundraising role
- Experience of delivering fundraising activity in a local/regional environment
- Management of income and expenditure budgets
- Considerable experience of commissioning and managing external agencies and consultants
- Comfortable reporting and presenting to colleagues, senior management and external agencies
- Familiar with CARE NG or similar CRM system
- Experience of utilising in depth data analysis and segmentation for marketing purposes
- Experience of line managing and developing diverse teams
- Experience of working in a volunteer focused Charity
What we can offer you:
- Range of health benefits
- 26 days’ annual leave plus bank holidays, increasing with length of service
- Salary Finance, which empowers you to take control of your financial wellbeing
- and much more, which you can learn about
Interested? Here’s how to apply:
Application closing date: 29th March 2026
Virtual interview date: 7th or 8th April 2026
Applications may close before the deadline, so please apply early to avoid disappointment.
If successful, your recruitment journey will include:
1. Anonymised application form
2. Virtual interview via Microsoft Teams
Making a better life for cats, because life is better with cats
About the team
The Investment Team is responsible for selecting portfolio partners, managing our charity investments and supporting our portfolio partners to improve and scale their impact.
The Investment Team also leads the Impetus Leadership Academy, a leadership development programme to support talent from ethnic minority backgrounds in the UK youth sector to progress into senior leadership roles.
The team is made up of 19 people, including former teachers, charity chief executives, charity impact leads, management consultants, social investment portfolio managers and impact consultants.
The team is led by a Portfolio Director who sits on the Senior Management Team. The Portfolio Director has 5 direct reports: a Deputy Portfolio Director, three Sector Leads (who lead our work in School engagement, School attainment and Employment Sectors) and an Impact Lead. Sector Leads line manage 6 Investment Directors. Investment Directors line manage Investment Managers (currently 6). Investment Directors and Investment Managers tend to primarily focus on a sector but might have mixed portfolios, depending on need, experience and interest.
The Investment Team has a good track record of role progression. All four Leads and a number of our Investment Directors were promoted from within the team.
The team is passionate, rigorous, determined, creative and warm. We come from a range of backgrounds and bring a broad mix of perspectives. We care deeply for our colleagues, our portfolio partners and the young people we serve.
About this role
We believe that all young people deserve to succeed in school and in work, whatever their background. We are pleased to be able to expand our team to support our growing portfolio of charity and non-profit partners, in order to reach and impact more lives. The role of Investment Manager presents an exciting opportunity to contribute meaningfully to the organisations we serve, the team itself, and the whole of Impetus.
We support a portfolio of 23 high potential charity and non-profit partners in the youth sector, helping them deliver benchmark-beating employment and education outcomes for young people, and to grow.
We believe the strength of our approach resides in three things:
1. Building deep, trust-based sustainable relationships with charity leaders by, investing time, kindness, integrity and honesty
2. Providing our charities multi-year, unrestricted funding to help them become sector-leading organisations and scale their impact
3. Offering tailored advice to charity leaders’ most pressing and strategic questions, including their mission, programme design, performance management, growth planning, and financial resilience.
Working with our portfolio partners is a privilege. The leaders we support are incredibly talented, passionate and keen for external advice, and the issues we work through with them are stimulating and stretching. Our senior management relationships are some of the most fulfilling relationships many of us have had in our careers. The growth and impact performance of our partners are testament to their commitment to disadvantaged young people and the influence we have on their development.
Partners and funders often comment on the quality of our people. Our team is analytical and data driven; we are deeply relational, low-ego and collaborative. We actively invest in our colleagues holding regular training and community of practice sessions, and use skills-based assessments to tailor development.
As an organisation we seek to embed diversity of thought, background and experience in every aspect of our work and actively challenge our assumptions to better deliver change. Over the past two years we have taken action to help reduce racial inequality in the youth sector. In 2021 we launched our Connect Fund to support diverse leaders and their robust solutions to the entrenched employment gap faced by young people from ethnic minority backgrounds compared with their white peers. We have also built a highly regarded Leadership Academy for emerging youth sector leaders from ethnic minority backgrounds, with generous from Bank of America and State Street Foundation.
If you are looking for a role combining strategic thinking, analytical insight and influencing emerging leaders, as well as the opportunity to work with a supportive team to transform young lives, I hope you will apply to work with us.
I look forward to hearing from you.
Sebastien Ergas
Portfolio Director
Key responsibilities
Finding high potential charities and non-profit organisations to join our portfolio
- Supporting the annual cycle of identifying new investments - mapping the landscape of charities in thematic areas (e.g. Apprenticeships and Skills), conducting structured analysis of key impact and financial data and reviewing the current evidence base to identify high potential charities and inform options for Investment Directors.
- Contributing to due diligence of new organisations by reviewing quantitative and qualitative charity information ) and preparing clear assessments of suitability for investment; This includes considering impact and scale potential, financial stability and summarising risks and recommendations for senior review. Requires strong relationship management, in co-ordination with Investment Directors, when engaging with potential charity partners.
- Supporting Investment Directors in developing, preparing and presenting high quality investment propositions to our Investment Committee.
Supporting and managing relationships with portfolio partners
- Working closely with Investment Directors to support portfolio partners across all areas of our work - leadership, impact and sustainability – owning defined(e.g. impact management or financial analysis).
- Building trust-based relationships with portfolio partners including senior leaders and delivery staff, acting as a valued advisor on practice improvement contributing insight and support while escalating strategic issues to Investment Directors and Programme/Impact leads.
- Working with Impact teams at portfolio partners to develop and refine impact management practices; including data collection, dashboard development, performance review meetings, programme design and evaluation.
- Supporting portfolio partners functional leads (e.g. Director of Impact) to develop as leaders by contributing insights and tools to help drive and strengthen impact-led approaches within their organisations.
- Coordinating pro- bono projects leveraging our large network of corporate volunteers to provide targeted support for our portfolio partners in key areas (e.g. strategy, marketing advice, financial analysis).
- Supporting Investment Directors with the design and delivery of theory of change workshops, conducting preparatory analysis of charity impact data developing and analysing pre-workshop surveys and co-facilitating workshops.
- Supporting the coordination and delivery of Impetus’ quarterly peer learning forums for our portfolio partners, in particular the Impact Forum.
- Supporting investment governance by preparing clear and accurate reports for Investment and Steering Committees.
Support to Impetus
- Developing knowledge and expertise in Education and Youth Employment domains, staying up to date on relevant sector developments and applying this insight to support analysis and decision making.
- Working collaboratively on Impetus’ public affairs and philanthropy objectives by contributing evidence, insight and content to case studies, research, policy campaigns, donor reports and events.
- Sharing the learning from our work across the team and organisation and supporting communication of insights externally where appropriate.
- Working within Impetus strategy, policies and procedures.
Person specification
Essential
- A commitment to Impetus’ mission and values
- Able to build productive, trust-based relationships internally and with senior external stakeholders including portfolio partners and co-investors, escalating strategic issues to Investment Directors as needed
- Strong relationship building and management skills
- Highly analytical and numerate, able to draw insights from a range of data sources, with good command of Excel or similar tools
- Clear and strategic thinker; able to clearly and concisely communicate insights and key messages via a range of mediums, including PowerPoint and Word
- Proven ability to work independently, within a defined scope and escalate risks promptly
- Clear and analytical thinker; keen to work collaboratively with Investment Directors and contribute evidence based insights to team discussions and decision making
- Strong planning and time management, able to balance between priorities
- Displays tenacity and initiative in progressing work within agreed frameworks
- Growth mind-set; seeks out and acts on feedback
- A strong interest in partnering closely with organisations, supporting them to strengthen delivery and impact.
- A commitment to equity, diversity and inclusion in our work and our organisation
If you don't tick all these boxes, but still feel that you fit the profile, please apply anyway.
Desirable
(candidates with one or more of the following may be particularly well suited to the role)
- Experience in consulting, investment management, or other in-depth grant making and capacity building work
- Previous experience working with charities. Could be in a previous role, pro-bono volunteer or Trustee capacity
- Experience in charity impact management or monitoring, evaluation and learning
- Experience working in, or deep understanding of, UK education and youth employment sectors
- Experience facilitating workshops or presenting to larger groups
- Financial acumen – including experience supporting financial analysis and modelling, fundraising pipeline development and review of financial information e.g, annual accounts, to assess and identify financial risk
- Project Management experience
About Impetus
At Impetus, our focus is on helping young people achieve positive education and employment outcomes to increase their chance of leading fulfilling and successful lives, irrespective of their background.
We tackle the three most difficult challenges that affect a young person’s ability to succeed in life in Britain today:
- Lost learning through absence, suspensions, exclusions from school
- Stagnation in education attainment outcomes, which means many are missing out on key qualifications like GCSE English and maths
- The large numbers of young people out of education, training and employment
We use our deep expertise and high calibre networks to give the best non-profits working in these sectors the essential ingredients to have a real and lasting impact on the young people they serve.
Through a powerful combination of long-term funding, direct capacity building support from our experienced team and our pro bono partners, alongside research and policy influencing to drive lasting systems change, we work towards a society where all young people can thrive in school, pass their exams and unlock the doors to sustained employment, for a fulfilling life.
We are resolutely focused on outcomes and impact, driven by quality evidence.
You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our portfolio partners and the young people we serve.
Impetus is a registered charity and our charity number is 1152262.
Our Values
In 2022 the Impetus staff agreed the following set of Values to act as our guiding principles as an organisation and help us to remain focused on achieving our mission to support young people from disadvantaged backgrounds.
We are brave and curious
We are bold and brave in our pursuit of better outcomes for young people. We lead with curiosity and stay open to new perspectives. We support one another to take considered risks and learn together.
We bring high trust, high challenge
We build strong, long-term relationships through honesty, kindness, integrity, and respect. We create the space for open, constructive challenge, where colleagues, partners and supporters feel safe to speak up, hold each other to account, and bring their best in pursuit of our mission.
We are evidence led and results driven for young people
We pursue excellence for the young people we work with, are wholly committed to better outcomes, unapologetically results driven, and accountable for our actions.
We thrive through diversity
We seek to embed diversity of thought, background and experience in every aspect of our work. We are open, thoughtful and proactive in better understanding and challenging our assumptions to better deliver the change we seek.
We always seek collaboration
We will not succeed alone. We seek meaningful, productive partnerships with others to achieve our mission and drive systems change for young people.
Our commitment to equality, diversity and inclusion
We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.
We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.
We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.
We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.
Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.
Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.
Our employee benefits
Impetus appreciates the invaluable contribution made by all employees and wishes to encourage and reward loyalty, motivation and experience. We therefore offer a range of benefits and policies which aim to assist employees during various stages of their lives and careers. For more information on these, please download the job information pack from our website.
How to apply
Please click on the "Apply for this job" button.
You will need to:
- Complete the online form (including the equal opportunities monitoring form)
- Upload a comprehensive CV and supporting statement.
The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.
You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.
As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.
The deadline for applications is Sunday 29th March 2026, 11:59pm.
Interviews:
1st Interviews will take place on w/c 13th April 2026.
2nd Interviews will take place on w/c 20th April 2026.
You will also be required to provide proof of your eligibility to work in the UK.
Personal Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
Impetus transforms the lives of young people from disadvantaged backgrounds by ensuring they get support to succeed in school, in work and in life.

We’re looking for an inspiring Individual Giving Manager to shape the future of our donor experience and help drive vital income to fund hospice care for children and adults in Bedfordshire, Hertfordshire and Milton Keynes.
In this pivotal role, you’ll lead our individual giving programme, leading integrated fundraising campaigns, creating engaging supporter journeys and championing gold‑standard stewardship. You’ll innovate with digital fundraising, optimise donor retention and grow our successful lottery and appeals programmes.
Working closely with passionate colleagues across Fundraising, Marketing and Data, you’ll use insight, creativity and strategic thinking to bring fresh ideas to life and deliver meaningful results.
The client requests no contact from agencies or media sales.
About Us
Beginning Again is a Charitable Incorporated Organisation set up to promote the resettlement and rehabilitation of offenders and ex-offenders in order to reduce rates of re-offending and to contribute to the creation of safer communities.
It seeks to achieve its objectives primarily by providing mentoring, advice, and opportunities for gaining work experience in an outdoor setting as part of a team.
Role Purpose
This is a new, permanent role in Cumbria to implement the charity’s rehabilitation and resettlement plans to help reduce re-offending. The work we are undertaking, primarily horticultural, is currently focussed in the North West of the county but we wish to expand to other areas. The post holder will be expected to find new projects, suitable offenders and volunteers and to manage the Operations Officer. Assessing and managing risk is a crucial part of this role. As is collaboration with Probation services and local agencies as well as volunteer organisations.
Please see attached the job description and application form
Applications need to be received by 6.00pm on 14th April.
Interviews will be held on 21st April.
The client requests no contact from agencies or media sales.
This role represents an opportunity to make a real difference to anti-poverty work at QSA and in the UK more broadly. Communications are increasingly central to developing our impact, and our intention is to generate more high quality, moving content that showcases:
• The deep impact of the support provided by QSA to people living on a low income or experiencing homelessness. Our services are created to fill ‘niches’ – the support people tell us that they need and is not being provided elsewhere. We aim to help people find dignity, comfort, connection and peace.
• The support provided by 4in10, London’s child poverty network hosted by QSA, and the impact of its collective action.
• Our campaigning and research work – and the changes it can bring about in policy and practice, with the goal of reducing poverty and alleviating its effects.
You will be helping thousands of people to access QSA’s life-changing services; to find resonance and community in our communications; to support life-changing anti-poverty work; to get involved in campaigns that move the needle; and more.
At QSA our values guide us to deliver services with compassion and dignity, and they also guide us in our workplace. Our small team is mutually supportive, conscientious and deeply committed to the aims of our work.
This role will involve building relationships with an extremely broad range of people, with a very strong focus on the people who participate in our services. An ethical storytelling approach is at the heart of QSA’s communications. Putting this into practice will involve bringing stories forward in deep collaboration with storytellers; with empathy, integrity, authenticity, and a commitment to amplifying voices that can go unheard. We want people to feel in control of how their stories are shared, as much as we want people to be moved by content that engages and inspires.
The communications officer role also involves many of the ‘bread and butter’ tasks of an effective communications function: content production, analytics, social media management and so on. We are currently in the midst of a full-scale overhaul of the QSA website.
More important than coming with experience in every part of these duties, however, is a curiosity and enthusiasm to learn and take on healthy challenges (in which we aim to give you the support you need); as well as a flair for getting to the heart of the story – not only in the content itself, but also in understanding the bigger picture of our communications and our direction of travel together.
Purpose of role
To develop the communications output of QSA across all platforms, supporting delivery of the aims of QSA’s organisational and fundraising & communications strategies. To centre QSA’s communications work in an ethical storytelling approach.
Duties & responsibilities
- To contribute to a plan and timetable for QSA’s communications work.
- To uphold clear protocols on how we gather and share stories and impact, to hold ourselves to the highest standards around ethics and wellbeing.
- To work in the community and across all QSA’s services, to get to know the people who access them, sensitively inviting people to share their stories or consent to photos.
- To compile and share ethical and compelling storytelling content across a range of media.
- To co-manage all of QSA’s communications platforms including social media (including community management), email marketing and website.
- To generate and publish regular digital communications and fundraising content (including video, audio and copy), across our owned and shared platforms, and printed materials.
- To pull together content into regular email briefings for QSA’s supporters and donors.
- To provide communications support to the wider QSA team.
- To engage with other QSA teams about website content, being responsible for adding in this content, liaising with our web agency as required.
- To follow a GEO-first approach to QSA’s web development, to promote growth in traffic and engagement.
- To actively drive growth and engagement across QSA’s social media, website and email marketing.
- To work within QSA brand guidelines to provide recognisable and reliable content, while also keeping content fresh and engaging.
- To work with third party suppliers or freelancers as required, eg. for graphic design or other communications assets.
- To undertake event marketing of QSA’s fundraising events.
- To track analytics to evaluate the impact of the content we produce and promote across all our platforms.
- To plan and create content for individual giving campaigns and digital fundraising.
- To maintain an up-to-date awareness of best and emerging practice in non-profit communications, and to share new ideas for growth.
- To work within, and actively promote, the policies and procedures of QSA.
- Any other duties, as appropriate to the role, as agreed by the QSA director.
Person specification
Experience
- Experience of working for or volunteering for a charity, especially if UK-based and community focussed, is highly desirable.
- Experience of communications work, in a paid or voluntary capacity, is highly desirable.
Ability
- Excellent people-facing skills, able to confidently build rapport with people, and sensitively approach difficult topics.
- Ability to build collaborative working relationships across a wide range of people, including team members, colleagues, and QSA donors.
- Ability to confidently produce and share content online, such as stories, images, videos.
- Ability to produce engaging content for social media platforms, email marketing and web.
- Ability to track and understand digital marketing analytics.
- Ability to be flexible and adapt and respond to new challenges/opportunities while maintaining attention to detail.
Knowledge
- Knowledge of social media platforms and their different audiences, and how to tailor content appropriate to each.
- Knowledge of poverty on families, households and communities in the UK and an understanding of/empathy for the impact of living on a low income.
Other
- Curiosity and enthusiasm for digital and offline communications.
- Commitment to and understanding of equity, diversity and inclusion in the workplace.
- A willingness to work within a Quaker ethos, as per the mission of QSA.
N.B. Please refer to the attached job pack for full details of this role.
Thank you for your interest.
The client requests no contact from agencies or media sales.
Sue Ryder is looking for an experienced Online Community Manager to lead the strategic development and day-to-day management of our Online Bereavement Community, one of the UK’s leading digital support spaces for people who are grieving.
About the role:
Strategic and day-to-day management of our busy and sector-leading Online Bereavement Community to ensure it grows and develops in line with organisational priorities. Our community provides a safe but vibrant place for those who have been bereaved or who are caring for somebody at the end of their life to share their story, find support and support others.
The role includes developing new online services within the online community platform that relate to the organisation’s aim of supporting people at a most difficult time.
About you:
As Online Community Manager, you will manage and nurture an active online forum where people can share experiences and connect with others who are grieving. Working closely with colleagues across Digital, Marketing and our Grief and Bereavement teams, you will ensure the community remains a safe and supportive space, while continuing to grow and reach more people who need support.
You’ll be passionate about the power of online communities to connect and support people. You’ll combine strong community management and moderation skills with empathy and emotional intelligence, enabling you to engage sensitively with people who are grieving.
Essential Criteria
• Demonstrable experience of day-to-day online community/forum management, including moderation, to support service users
• A good understanding of UX and how the user journey contributes to an optimum experience for community members
• Experience in tracking and monitoring platform usage to identify areas for improvement and optimisation
• Experience of working with or managing volunteers
• Ability to use insights and analytics tools, such as Google Analytics and Hotjar
• Understanding of email newsletter best practice to maximise engagement
• Experience of managing an external moderation agency
• A strong understanding of service user audiences and their behaviours online
Desirable Requirements
• Experience using Discourse to manage online communities and DotDigital to manage email communications
• Experience of working in the not-for-profit, bereavement or health sectors
• Wider understanding of digital marketing tactics
• Experience of out-of-hours/on-call moderation
Interviews will be conducted on a rolling basis and early applications are encouraged.
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone.
Benefits
• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
• Staff discount of 10% on new goods online
• Structured induction programme and learning and development opportunities.
We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible.
We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are currently underrepresented in our organisation.
Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process
If you want more than just a job, we want you.
Join the team and be there when it matters.


