Area marketing manager jobs

This is a fantastic opportunity to support our Grant Fundraising programme.
We are in a key point of our strategy, expanding our programmes to support more young people than ever before. To do this, we need to focus on building on the success of our grants programme to expand our income.

The role will work closely with the Head of Fundraising and Communications to build on our existing grant programme. They will focus on researching new opportunities, liaising with the delivery team for project ideas and working with them to create impact reports, and taking the lead on lower level grant applications.

This role is part funded by The National Lottery Community Fund.

Responsibilities

Grant Applications

• Write fundraising applications for grants under £10,000.
• Support the development of our unrestricted and core application to send to family foundations.
• Support the Head of Fundraising and Communications with larger grant applications.

Research and Prospecting

• Create pipeline of potential funders 
• Work with the delivery teams to create a list of potential projects to fund.

Stewardship

• Create and send detailed impact reports to funders on time and in line with their requirements
• Build and maintain meaningful relationships with our supporters
• CRM Management

Person Specification

Experience

• Working in a similar events or fundraising role
• Working with people and building up relationships across different audiences
   

Knowledge

• Funding and charitable sectors
• Proven track record of developing and managing relationships
• Aware of opportunities in the local area
• Computer literate in MS Office
• Previous use of CRM systems

Essential Skills and Competencies

• Outstanding writing skills and ability to write clearly and concisely
• Outstanding organisational skills and attention to detail
• Outstanding communication skills
• Outstanding networker capable of developing relationships
• Able to plan, prioritise and manage a varied workload
• Ability to work well under pressure and to deadlines
• Able to effectively represent Youth Options and promote core brand messages
• A creative thinker who can bring fresh outlook and ideas
• Collaborative, able to work in a small, informal team

Legacy & Major Donor Lead

Beechcroft House, Vicarage Lane, Curdridge, Southampton, Hampshire, SO32 2DP (with hybrid working available)

Up to £37,500 gross per annum depending on skills and experience

Permanent, Full Time – 35 Hours per Week

Closing date:  02 July 2026

Interviews:  08 and 15 July 2026 

Hampshire & Isle of Wight Wildlife Trust is shaping a wilder future for our counties – protecting special places, restoring habitats and inspiring people to act for nature. As part of the UK’s fastest-growing movement for nature’s recovery, we lead with passion, integrity and bold thinking. Join a team where your work has purpose, your ideas matter, and you can help create lasting change for wildlife and people. 

We are seeking a Legacy & Major Donor Lead to join our cause.

Created as part of investment in the Trust’s fundraising capacity, this exciting new role will take the lead on our crucial legacy and major donor income streams as we strive to achieve transformative income to support nature’s recovery across Hampshire and the Isle of Wight.

What you’ll be doing:

Leading on all operational aspects of these income streams and inputting into strategy with the Senior Philanthropy & Partnerships Manager, you will have responsibility for growing the Trust’s legacy, mid-level and major donor fundraising.

With support from colleagues across the department and wider Trust, you’ll provide stewardship to a portfolio of mid and high-value relationships, cultivate and secure new donors, and act as a champion for this crucial area of work across the organisation.

About you:

You will be an experienced fundraiser with outstanding communication skills and strong technical legacy skills and knowledge, as well as in-depth knowledge and track record of success in growing a major donor programme. You’re a proactive, positive and confident fundraiser with the experience and expertise to take the lead across our legacy and major donor income streams.

Wild About Inclusion!

As an inclusive employer we recognise that our workforce needs to better reflect the communities in which we live and work.  We encourage applications from all sections of the community, particularly those underrepresented within our sector, including people from black, Asian, minority Ethnic backgrounds and people with disabilities. We are committed to creating a Movement that recognises and truly values individual differences and identities.

Disability Confident. We are proudly a Disability Confident Committed employer. The scheme is helping us recruit and retain great people to meet our workforce needs. As a member of the scheme, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview.

To be considered for an interview under the Disability Confident Scheme you must:

• Identify as being disabled which under the Equality Act 2010 means a physical or mental impairment which has a substantial*, long term** adverse effect on your ability to carry out normal day to day activities; or a long-term health condition; and;

 (*Substantial is more than minor or trivial **Long-term means 12 months or more)

• Set out how you meet all the minimum qualifying criteria set out in the person specification for the post at the application and testing stages. This is a requirement for all candidates, not just those applying under the scheme.

We are happy to discuss the possibilities of hybrid and flexible working

This role will be based at our office in Curdridge, however, we are happy to accommodate a hybrid working routine, and discuss a pattern of work which mutually suits the candidate and the Trust. Traditionally, office hours are Monday to Friday, 9am-5pm with an hour lunch break. We value spending time working in-person to develop strong connections with each other and with our mission, so we although we offer hybrid working, we do not offer full home working within our roles.

We offer a wide range of benefits including a competitive salary, generous annual leave allowance, a contributory pension scheme, life assurance, learning and development support, 24-hour access to our employee assistance programme, discounted staff travel with our corporate partners Wightlink (subject to T&Cs), free parking at our sites and more.

Main Purpose of Role:

· Devise and implement a mixed programme of community fundraising activities, to generate a sustainable source of unrestricted income to meet agreed targets.

Specific Responsibilities:

• Launch, implement and run innovative income generating projects to maximise donations to SWA, to look after relationships with existing donors and build on relationships created to ensure fundraising potential is optimised.
• Set up and manage a volunteer community fundraising team
• Organise and manage community fundraising activities (including digital) and events to maximise all fundraising opportunities and work to raise the profile of the SWA.
• Keep abreast of developments in the third sector relating to fundraising and have an awareness of the local competition for donations.

General Responsibilities:

Responsible for the Health, Safety and welfare of yourself and your colleagues, ensuring the duties and responsibilities are clearly understood and that legislative requirements are adhered to.

• Respect the confidentiality of all information obtained in the course of duties, perform and refrain from disclosing such information without written consent from management, except where disclosure is required by order of a Court of law.

• Maintain professional competence by complying, at all times, with the training and competence procedures set down by the Organisation. Generally, keep abreast of developments affecting your duties and responsibilities.
• Be aware of the Organisation’s Equal Opportunities Policy regarding both employees and service users to assist in eliminating all areas of inequality and discrimination.
• Become familiar with the aims, ethics and aspirations of the Organisation and to sustain and promote them. Participate enthusiastically in the growth and prosperity of the Organisation.
• Undertake any other business development/funding duties, as directed that can reasonably be accommodated within the salary range for the job and your expertise.

Job Description and Review

The job description reflects the present requirements of the post.  The description will be reviewed in consultation of the job holder as and when the duties and responsibilities change.  Such review will normally also take place at the Annual Appraisal Meeting.

Desirable

• Charity fundraising qualification
• Membership of Institute of Fundraising or other relevant professional body.
• Ability to speak Welsh

Essential

Experience 

• Minimum of two years’ experience in community fundraising with a proven track record of achieving funding target
• Experience in planning, organising and delivering fundraising campaigns, events and activities
• Developing and evaluating new opportunities for partnerships and community fundraising
• Raising funds via social media activities/digital marketing
• Experience of managing or working with volunteers to support fundraising activities

Knowledge

• Charity community fundraising
• Donations
• Proven knowledge of online fundraising tools, digital marketing and social media
• Regulatory knowledge to include Gift Aid, general data protection regulations and fundraising best practices.

Skills/Personal Qualities

• Proficiency in Microsoft Office, and experience with Customer Relationship Management software systems.
• Numerate and attentive to detail, with the ability to maintain accurate records
• Good networking skills
• A proactive self -starter who is able to work on their own initiative, managing and prioritising their work to meet agreed deadlines and targets
• An excellent communicator, with persuasive, engaging and creative writing skills
• Understanding of, and enthusiasm for, SWA’s work, mission and values
• A passion to raise funds for SWA

Other

• Full UK driving licence and access to a suitable vehicle
• Able to lift and transport equipment
• Willingness to travel locally and to work occasional evenings and weekends

• ​Job Title - Communications & Engagement Lead
• Responsible to - Chief Executive Officer
• Salary - £23,000 actual (based on £31,500 full time)
• Contract - Part-Time (28 hours per week) - From time to time, you may be required to work some evenings and weekends. These are usually communicated well in advance and the time will be given back to you in lieu. We expect team members to work in-person 60% of the time whether that’s at our office in MediaCity or at our delivery locations in Greater Manchester. This is a one-year fixed-term contract, with the likelihood of renewal subject to funding availability.

Important dates

• Applications to be received by 11pm on Sunday 5 July 2026 
• Video Screening to be complete by 11pm on Thursday 9 July 2026 
• Interviews held on Monday 20 and Tuesday 21 July 2026.

ABOUT YOUTH LEADS UK

Youth Leads UK is an award-winning charity that believes young people matter. We support young people furthest from opportunity to build skills, create change, and shape the decisions that affect their lives – from classrooms to communities to boardrooms. We run leadership programmes, deliver social action projects, and publish Youth Leads Magazine – a platform for youth voice and creativity.

Working with thousands of young people across Greater Manchester for over a decade, we are experts in enabling young people to step outside their comfort zones, build real-world skills and grow in confidence. We back young people to lead, in our programmes, in policy spaces and in shaping Britain's future.

Please see our website ‘About Us’ page for more information about our vision, mission and values.

WHY WORK WITH US?

At Youth Leads UK, we believe in creating an environment that helps you thrive both personally and professionally. We offer 30 days of annual leave (including bank holidays) and a part-closure over Christmas and New Year. Our wellbeing programme includes regular socials and time for mental health initiatives, and our base at MediaCity, one of Greater Manchester's most vibrant and sustainable locations, ensures a positive and connected working environment.

We are deeply committed to diversity, equality, and inclusion. That’s why we are a Living Wage Employer, signed up to the Greater Manchester Good Employer’s Charter, and the #ShowTheSalary campaign. It’s important to us that our staff team reflects the communities we serve. We guarantee interviews for our Youth Leads UK alumni, care experienced or disabled individuals, so please let us know in your application if you meet this criteria. We promote equal opportunities and we value the unique perspectives of diverse team members.

As a youth-led organisation, we prioritise employing individuals under 30, aligning with our mission to foster strong connections and relatability with the young people we support. This is in accordance with the Equality Act and reflects our belief in empowering young voices to shape our work. 
 

ROLE SUMMARY

This is the lead communications role at Youth Leads UK - the person who holds our voice, shapes our stories, and makes sure the world hears what our young people are doing and why it matters.

Working closely with the CEO and eventually supported by two Youth Content Creators, you will own the communications and engagement function across all channels and audiences. You will set the tone, maintain the brand, lead our campaigns, and ensure everything we put out reflects who we are and what we stand for.
 

WHAT YOU’LL BE DOING

Strategy and brand

• Own the Youth Leads UK communications strategy, ensuring our channels, campaigns, and content are coherent, consistent, and purposeful
• Act as the guardian of our brand — maintaining voice, tone, and visual identity across everything we produce
• Work closely with the CEO to align communications activity with organisational priorities and the Generation:NOW strategy
• Analyse performance across channels and use insight to inform what we do next

Campaigns and content

• Lead the development and delivery of youth-led campaigns on issues that matter to our communities - from mental health and civic participation to cost of living and representation
• Oversee the planning and production of Youth Leads Magazine - three editions per year, created by and for young people
• Lead on long-form and strategic content including press releases, impact reports, website articles, and stakeholder communications
• Set the brief for social media content and oversee delivery by the Youth Content Creators, ensuring quality, consistency, and brand alignment
• Manage email communications including newsletters and stakeholder updates

Developing young people

• Provide day-to-day communications direction to two Youth Content Creators — setting briefs, reviewing content, and ensuring brand consistency
• Actively mentor and develop the Youth Content Creators, helping them build skills, confidence, and understanding of professional communications practice. The youth content creators will be line managed by the Head of Programmes, who you will work closely with
• Champion youth voice across all communications output, ensuring young people are authentically represented and genuinely involved in how we tell our story

Media and public profile

• Build and maintain relationships with journalists, editors, and media contacts across local, regional, and national outlets
• Draft and issue press releases, media statements, and reactive comments
• Identify and pursue opportunities to place youth voice in public debate - through opinion pieces, broadcast appearances, panel contributions, and more
• Support the CEO and young people to prepare for media appearances and public-facing engagements

Communicating our impact

• Work with the wider team to translate programme outcomes, data, and young people’s stories into compelling content for a range of audiences
• Produce materials that communicate Youth Leads UK’s impact clearly and powerfully to partners, funders, and the public
• Ensure our digital presence - website, social channels, email - reflects the quality and ambition of our work

OTHER AREAS OF RESPONSIBILITY

• Ensure young people play a strong leadership role across our work
• Keep up to date on new developments and trends within the youth sector
• Administrative duties as required, such as minute-taking, arranging travel and booking venues
• Representing Youth Leads UK at conferences and events
• Act as an ambassador for the organisation
• Ensure Youth Leads UK’s Health and Safety and Safeguarding and any other appropriate policies are adhered to where necessary
• Take reasonable care of your own health and safety and that of others who might be affected by your work as required by law and described in the relevant operating policies and procedures
• Be committed to safeguarding principles and be willing to put the welfare of children and young people at the forefront of your work
• An understanding and belief in the inclusion of all staff, partners and young people irrespective of race, gender, sexuality, age, religion, ability, identity and experience
• Actively promotes and embeds an understanding of equality, diversity, and an inclusive culture
• Able to take personal accountability for key work areas

KNOWLEDGE AND SKILLS REQUIRED

ESSENTIAL

• Strong writing skills - able to produce compelling content across formats, from social media captions to press releases to long-form articles
• Experience developing and delivering communications strategies or campaigns
• Solid understanding of brand, voice, and audience - and how to maintain consistency across channels
• Experience managing or overseeing social media channels for an organisation or campaign
• Ability to use analytics to evaluate performance and make informed decisions about future activity
• Experience writing press releases or supporting media and press engagement
• Confidence building relationships with journalists, media contacts, or external stakeholders
• Excellent organisational skills - able to manage multiple priorities, meet deadlines, and maintain quality under pressure
• Genuine commitment to youth empowerment, social justice, and amplifying underrepresented voices
• Experience with video content production or editing
• Understanding of safeguarding principles when working with young people (training provided)

DESIRABLE

• Proficiency in Canva for creating and adapting branded content
• Experience with email marketing tools and understanding of what makes an effective newsletter or stakeholder communication
• Experience using Adobe Lightroom, Photoshop, or similar tools (training available)
• Experience working in or with the charity, public, or youth sector
• Understanding of civic leadership, social action, or community engagement
• Experience directing, briefing, or supporting others to deliver communications work
• Familiarity with website content management systems
• Experience mentoring or developing junior colleagues or young people

We recruit based on potential, not polish - so don’t worry if one or two of the above are missing - most things can be taught!

ORGANISATIONAL INFORMATION

Youth Leads UK has a small yet mighty team, so you may be required to take on other duties and responsibilities from time to time.

All staff are expected to:

• Adhere to the policies and procedures in the Youth Leads UK staff policy handbook.
• Maintain confidentiality at all times in line with organisational policies.
• Successfully complete an enhanced DBS check and provide two independent references before appointment.
• Actively promote an inclusive and diverse culture within the organisation.

The post holder must have confirmation of eligibility to work in the UK (the successful candidate will be required to provide documentary evidence before a job offer is confirmed).

Dignity in Dying and Compassion in Dying are partnering with Robertson Bell to recruit a Head of Finance on a permanent basis.

This is an exciting opportunity to join two sister organisations working at the centre of an important and evolving area of public policy and individual choice. Operating with a shared vision and strong collaborative culture, both organisations are committed to supporting people through high-quality information and support services, advocacy and campaigns.

Reporting to the Deputy CEO, the Head of Finance will play a key role in supporting the organisations’ ongoing work by providing integrity and efficiency across financial processes, systems, controls and reporting. This role offers the opportunity to join a collaborative and values-led organisation with a supportive leadership team, flexible hybrid working and the chance to contribute meaningfully within a small but highly impactful environment.

The role:

• Provide integrity and efficiency in the financial processes, systems, controls and reporting across both organisations.
• Prepare statutory annual accounts in accordance with Charity and Company law.
• Work with the Senior Management Team (SMT) to prepare, present and implement annual budgets.
• Monitor and manage financial performance including production of quarterly management accounts, finance reports and ongoing cash flow forecasts.
• Reconcile major balance sheet accounts and revenue reporting between systems.
• Oversee transactional input of income and expenditure transactions, and all payroll procedures.
• Support the Finance and Audit Sub Committees, preparing relevant papers and attending meetings.
• Work closely with auditors and maintain relationships with professional advisors, insurance brokers and bankers.
• Ensure compliance with all statutory reporting and filing requirements, including the Charity Commission and Companies House.
• Provide support and advice to the SMT on financial and relevant matters as they arise.
• Monitor and manage organisational funds on cash deposit platforms.
• Manage partial VAT exemption and VAT reporting requirements.
• Develop and implement financial systems and procedures to ensure best practice and adherence to applicable accounting standards.
• Identify opportunities to improve reporting, operational efficiency and financial processes.
• Line manage and support the development of the Finance Officer.

The organisations:

Dignity in Dying and Compassion in Dying share the aim of improve dying in the UK by putting people in charge of decisions about the end of their life. Dignity in Dying campaigns to change the law to allow the option of assisted dying for terminally ill, mentally competent adults in the UK. It is a not-for-profit membership organisation. Compassion in Dying is a registered charity which provides information and support to people to be in control of their end-of-life decisions, alongside gathering evidence to improve culture and policy.

Operating within a collaborative and supportive culture, this role offers the opportunity to work alongside committed and passionate colleagues within a flat organisational structure. The successful candidate will join a team that values initiative, accountability and strong working relationships, while offering the autonomy to take ownership of the finance function and contribute to future improvements.

Essential criteria:

• Qualified accountant (ACA, ACCA, CIMA or equivalent).
• Experience in a managerial finance role, ideally within a charity or not for profit organisation.
• Strong understanding of charity accounting and Charity SORP.
• Experience preparing management accounts, budgets, forecasts and statutory accounts.
• Strong understanding of financial controls, governance and compliance requirements.
• Experience supporting audit processes and working with external auditors.
• Knowledge of VAT reporting and partial VAT exemption.
• Ability to explain financial concepts to non-financial colleagues and managers.
• Self-starter with the ability to manage responsibility within a small team environment.
• Strong relationship-building skills with the ability to quickly establish credibility internally and externally.

If you are a qualified finance professional looking to join a collaborative and mission-led organisation where you can contribute both strategically and operationally, we would love to hear from you. Apply before the 7^th June to be considered!

This role is based in London with hybrid working and an expectation of a minimum of two days per week in the office at Oxford Street.

The Brent Centre for Young People is the leading mental health charity for young people in Northwest London, helping over 750 young people a year with a wide range of issues. We offer specialised treatment in the areas of depression, suicide prevention, tackling self-harm, eating disorders, exam anxiety and more. Our approach is rooted in psychoanalytic psychotherapy. We aim to reach significantly more young people in the years ahead, drawing on our heritage that combines specialist treatment in-house and outreach into communities. The Brent Centre is also an important Research Centre on Adolescent Breakdown and Adolescent Psychotherapy.

We are seeking an experienced, strategic and proactive fundraiser to join our growing team as we embark on our next phase of expansion. Building on strong foundations in trusts and foundations, BCYP is now investing in legacies and community fundraising, two income streams that will be central to our long-term sustainability and ability to reach significantly more young people in the years ahead.

This is a rare opportunity to help shape and grow our legacies and community fundraising at a pivotal point for the charity. You will define the approach, create a strong pipeline of supporters and partners, and deliver activities that build awareness and generate sustainable income, combining strategic thinking with hands-on delivery.

We’re looking for someone with energy, motivation and experience who thrives on building, someone who can turn ideas into action, work at pace and bring others with them. You will be confident developing and delivering supporter journeys, community fundraising initiatives and legacy marketing and stewardship, with strong relationship-building skills and excellent attention to detail. Above all, you will share BCYP’s commitment to ensuring young people can access specialist mental health support, and you will help us grow long-term value and impact through fundraising.

The role will lead the creation and delivery of Community Fundraising and Legacies programmes, establishing two core income streams that will drive sustainable growth. It will define strategy, build insight-led, multi-channel programmes and design supporter journeys that deepen engagement over time, from first gift to long term support and legacy giving.

Working across the organisation the postholder will embed a strong supporter focus, ensuring that fundraising is integrated into wider engagement activity. You will take ownership of income performance, budgets and continuous improvement through data, testing and learning.

Executive Director/Co-CEO

We are looking for an experienced leader from the arts, cultural, or voluntary sector with a strong track record in financial management, fundraising, organisational development, and governance.

Join an ambitious and innovative charity working at the intersection of arts, migration, and social change. For almost 50 years, they have collaborated creatively with diverse communities, particularly those with lived experience of migration, to champion inclusion, amplify voices, and create meaningful cultural impact.

Position: Executive Director/Co-CEO

Location: Manchester/Hybrid (3 days per week at the office in Hulme, Manchester)

Hours: Part-time (4 days per week), 30 hours per week

Salary: £42,000 pro rata (actual £33,600) plus a 5% employer pension contribution

Contract: Permanent

Closing Date: 22 June 2026, Midday

Interviews: 1 July 2026, Hulme Manchester

The Role

Working in equal partnership with the Artistic Director, you will provide strategic and operational leadership, ensuring the organisation's financial, organisational, and governance foundations are as strong and forward-thinking as its artistic practice. Together, you will shape the future vision while leading an inclusive, resilient, and values-driven organisation.

Duties and responsibilities include:

• Strategic leadership and representation (Joint responsibility)
• Financial oversight (Lead responsibility)
• Fundraising (Lead responsibility)
• Project reporting (Lead responsibility)
• HR, people management and safeguarding (Joint responsibility)
• Governance (Joint responsibility)
• Marketing and communications (Lead responsibility)

As Co-CEO, you will cultivate a collaborative and transparent organisational culture, lead a dedicated team, and build strong relationships across local, national, and international networks. Above all, you will share a commitment to creativity, inclusion, and social justice, and be excited by the opportunity to use your leadership to support positive change through the arts.

If this opportunity inspires you, we would be delighted to hear from you.

About You

You will bring experience of securing income from a range of sources, alongside a practical understanding of charity regulation and compliance.

You will also have experience of:

• Working in a senior leadership role within the arts or charity sector
• Financial oversight, including budget setting, monitoring accounts, and ensuring long-term financial sustainability.
• Managing funding relationships
• Building a healthy, inclusive team culture, with strong people management skills and the ability to lead, develop and motivate staff.

About the Organisation

Join a dynamic and innovative charity focused on arts, migration and socially engaged practice. This creative work is delivered through three strands: Young People, Communities and Artist Development. The charity also strengthen the organisation through sector development and organisational development.

We actively encourages applications from individuals of all backgrounds, particularly those underrepresented in the arts sector.

If you require any adjustments or accommodations during the recruitment process such as alternative formats for application materials, additional support for interviews or if you have specific access requirements, please let us know.  

If you do not hear back from us by 25 June, please assume that you have not been shortlisted for the role.

You may also have experience in areas such as CEO, Chief Exec, Chief Executive, Managing Director, Deputy CEO, Deputy Chief Exec, Deputy Chief Executive, Deputy Managing Director.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

SAFE! Support for Young People Affected by Crime is an Oxford based charity that provides support to children and families affected by crime and abuse.We are looking to recruit a part-time Fundraiser to join our team to coordinate and implement fundraising within the organisation, supporting the CEO and Senior Management Team with income generation.

Role: Fundraiser 

Term:  Permanent  
Location:  Oxford  
Hours:  Part-time – 15 hours per week 
Salary:  Safe! Admin 2 £27,893-£30,752 (pro rata) 

Your main role includes: 

• Fundraising & Income Generation - Identify funding opportunities and support grant and fundraising applications. 

• Campaigns & Events - Plan and deliver fundraising campaigns, events & conferences 

• Marketing & Communications - Maintain fundraising content on the website and support promotion via social media and communications. 

• Data & Reporting - Manage donor records, track income, and monitor/report on fundraising performance. 

• Administration & Compliance - Provide general fundraising admin support and ensure work follows organisational policies and procedures. 

Are you the right candidate? 

We’re looking for an experienced fundraiser with excellent verbal and written communication skills.You will have excellent interpersonal and connection skills and be organised, efficient and a great team player.Applicants will have a good understanding of confidentiality and safe working practices and maintenance of records in accordance with the Data Protection (GDPR) Act. In addition, you must be able to demonstrate your active commitment to promoting equal opportunities and diversity.
 
The welfare of children is paramount to all that we do in SAFE! and we would expect all successful candidates to demonstrate that they are equally committed to these values. We follow safer recruitment processes to ensure that we adhere to these standards.Appointments will be subject to references and checks made by the Disclosure and Barring Service (DBS) satisfactory to SAFE!

Why work for us? 

SAFE! offers competitive rewards and benefits including a 5% pension contribution, flexible working and 28 days annual leave (pro rata). We place great importance on staff wellbeing – we offer regular supervision, we encourage and enable staff to prioritise healthy work-life balance through flexible working.We are committed to professional development through regular training and we encourage all staff to take a lead role in a particular area of interest. We are a creative and responsive organisation and we seek the input of staff and service users to ensure that we can meet their changing needs. 

Please visit our website for further details and to apply 

Closing date: 9am Monday 30th June 2026 

Interviews: 8th or 9th July 2026 

About the role

Venture Associates play a key role in delivering our strategy, supporting our portfolio of over 30 organisations to help create a fairer society where all young people thrive. This is a hands-on role suited to someone who has developed a foundation in a structured and analytically rigorous environment, has a demonstrable interest in working in the charity sector or the education sector, and is excited to combine analytical problem-solving with mission-driven work.

You will work across the full investment lifecycle - from portfolio strategy setting, to sourcing and due diligence through to capacity building (such as strategy and business planning support) and grant management. This includes working closely with colleagues, charity partners and our incubations to understand complex challenges, develop clear and structured approaches to solving them, and support the development of mission driven organisations. The role requires both analytical thinking and the ability to build trusted relationships with stakeholders and communicate clearly and effectively with a range of audiences.

You will gain experience across investing, strategy, and capacity building our portfolio organisations -developing core skills in problem-solving, analysis, stakeholder management, and delivering high-quality outputs. Over time, you will work across different programmes and portfolios, building a broad and practical understanding of how to select, fund, and strengthen organisations working to improve the lives of children and young people.

Examples of projects undertaken by Venture Associates include supporting an early years charity to reach more children, working on a fund for schools to improve maths outcomes, and helping an early-stage incubation to launch a competition around ways in which AI could support the education ecosystem.

This is an opportunity to apply and further develop your skills in a context where your work contributes directly to meaningful, long-term change for children and young people across systems that shape their lives, for example education and care systems. You will be supported by a dedicated line manager, with opportunities to build your skills through on-the-job experience, training, and exposure to senior leaders and partners. We see this role as a springboard for your career, whether that is within Purposeful or beyond.

Why apply for this role?

This is an opportunity to do impactful work on complex challenges affecting children and young people — and to do it at an organisation that combines rigour and evidence with a deep commitment to long-term change. You will:

• Gain practical experience and build your skills: gain experience across the full venture lifecycle, building a strong foundation in strategy, investing, and organisational development
• Work on meaningful challenges: apply structured problem-solving to complex issues that contribute to long-term, system-level change
• Develop trusted relationships: work closely with founders, partners, and senior colleagues, building your ability to influence and collaborate effectively
• Build a platform for your career: benefit from dedicated support, broad exposure across programmes and portfolios, and pathways for progression or future opportunities

Job Description

Purpose

Venture Associates play a key role in delivering our strategy, supporting our portfolio of over 30 organisations to help create a fairer society where all young people thrive. Venture Associates work across the full investment lifecycle - from portfolio strategy setting to sourcing and due diligence through to capacity building (such as strategy and business planning support) and grant management, and may also have the opportunity to take on strategic and/or operational roles for our incubations.

Responsibilities and duties

Support the design and refinement of our investment strategy

You will contribute to shaping where and how we deploy funding and support, ensuring our work is grounded in robust analysis and a clear understanding of impact opportunities.

• Conduct structured research into priority sectors, including market dynamics, policy context, key stakeholders, and barriers to change.
• Identify and map high-potential opportunities for intervention, including emerging organisations and unmet needs.
• Work with Venture Partners and Portfolio Leads to synthesise insights into clear recommendations that inform investment priorities and strategic focus areas.

Build pipelines for our investment strategies and conduct due diligence on specific organisations

You will help identify, assess, and prioritise organisations for partnership and investment.

• Proactively source and build a pipeline of organisations aligned with our strategy, through direct research, expert conversations and potentially designing open application processes.
• Conduct initial due diligence assessments, including mission alignment; strategy, business model and financial sustainability, assessment of programme design and evidence of promise, monitoring and evaluation processes, and capacity for partnership and investment.
• Engage with internal and external stakeholders to develop and test hypotheses and understand key risks.
• Produce clear, concise materials (reports, presentations) to support decision-making.

Support the development of our partner organisations

You will work directly with funded organisations as they scale their impact, supporting strategic decision-making and organisational development.

• Working with Venture Partners and Portfolio Leads, build relationships with individual organisations and work closely with them to identify their most significant challenges and design the appropriate support model.
• Support capacity building projects for funded and incubated organisations across a range of topics (e.g. strategy development, business planning, operating and financial model design).
• Break down complex strategic questions into clear, structured workplans and analytical tasks.
• Gather and synthesise inputs from multiple sources, including data analysis, stakeholder interviews, and expert perspectives.
• Develop high-quality outputs (presentations, written documents, models) to communicate insights and recommendations.
• Contribute to board- and leadership-level discussions, ensuring recommendations are clear, evidence-based, and actionable.
• Provide ad hoc problem-solving support to funded organisations on key challenges (e.g. growth strategy, operating model, partnerships).

Support grant management and performance tracking

You will help ensure our portfolio is effectively monitored and supported to deliver impact.

• Collate, review, and analyse data from funded organisations for quarterly and annual reporting.
• Assess performance against agreed milestones, impact metrics, and financial targets.
• Identify risks, challenges, and opportunities by organisation, and across the portfolio, and flag these to the team.
• Support the preparation of internal and external reporting materials (e.g. updates for stakeholders, funders, or boards).
• Contribute to improving our grant management processes, tools, and frameworks over time.

The job description is subject to change and the postholder may be required to undertake tasks not specifically referred to above. Such duties, however, will fall within the scope of the job description.

Who we are looking for

We are looking for people who are motivated by our mission and excited to apply analytical, problem-solving, and relationship-building skills in a collaborative, purpose-driven environment. We recognise that strong candidates may bring a range of experiences and perspectives, and we encourage applications from people with diverse backgrounds and career paths.

If your experience is not an exact match, but you believe you would thrive in the role, we would still encourage you to apply.

Key requirements

Essential

Behaviours and Ways of Working

• Passionate about creating a fairer society where all young people thrive.
• Motivated by Purposeful’s mission, with a clear and demonstrable commitment to contributing to meaningful, long-term change in support of children and young people.
• Curious and evidence-led, actively seeking out data, insights, and diverse perspectives to inform thinking.
• Takes ownership of your work, following through on commitments and delivering to a consistently high standard.
• Comfortable working in ambiguity, structuring your own work and adapting as priorities evolve.
• Collaborative and relationship-oriented, working effectively with colleagues and external partners.
• Builds open, respectful and trust-based relationships by acting with integrity, reliability, and transparency.
• Balances attention to detail with an understanding of the broader context and strategic goals.
• Open to feedback and committed to continuous learning and development.

Knowledge and Experience

• Experience working in a structured, analytical environment (for example, consulting, corporate strategy, investing, or similar), with exposure to project-based work involving multiple priorities and timelines.
• Strong grounding in core business concepts such as strategy setting, market sizing, business planning, and competitive dynamics.
• Demonstrated ability to build a working understanding of new sectors, topics, or contexts and to apply this to real challenges facing our portfolio organisations.
• Experience contributing to strategy development, due diligence, or complex problem-solving projects involving ambiguity and multiple stakeholders.
• Experience supporting financial analysis, reviewing financial information (for example, annual accounts) and assessing financial risk.

Skills

• Applies structured, analytical thinking to break down complex or ambiguous problems into clear components, hypotheses, and actionable approaches.
• Strong quantitative and qualitative analysis skills, including working with imperfect data, identifying key drivers, and drawing sound, defensible insights.
• Synthesises information from multiple sources into clear, well-structured outputs and recommendations.
• Clear, effective and nuanced communicator, both in writing and verbally, with the ability to produce materials suitable for senior audiences.
• Effective influencing skills, and the ability to adapt communication style and medium to the audience and context to achieve the best outcome.
• Effectively engages and manages relationships with internal and external stakeholders.
• Plans and manages their work effectively, taking ownership of workstreams and delivering high-quality outputs within timelines.
• Uses sound judgement to identify risks, assess trade-offs, and determine when to seek input or escalate.

General

• Right to work in the UK.

Desirable

Knowledge and Experience

• Understanding of the charity and/or education sectors gained, for example, through a previous work experience, pro-bono work, volunteer or trustee role.
• Experience of creating financial models to support budgeting and scenario planning; building income generation strategies.
• Understanding of or experience with programme design, monitoring and evaluation.

Job Title: Employment Consultant (Portsmouth/Southampton area)

Location: Home- and field-based with regular local travel (driving licence essential)

Salary: £33,174

Hours: Full time 37.5 hours per week (part time or flexible working options considered)

Contract: 2 years fixed term with possibility of extension

At The Poppy Factory, we believe that everyone who has served our country deserves the opportunity to build a fulfilling life beyond the armed forces. For over a century, we have stood alongside veterans and their families, evolving our services to support veterans and adult family members to overcome barriers to employment and transform their lives.

We are seeking a passionate and person-centred Employment Consultant to join our team. This is a role for someone who believes in potential, not limitations – someone who can walk alongside clients with empathy and determination, empowering them to take ownership of their employment journey.

You’ll provide tailored information, advice and guidance to help veterans secure meaningful and sustainable work, managing a diverse caseload with care and professionalism. Using coaching, mentoring and strengths-based approaches, you will help individuals identify their goals, build resilience and move confidently towards lasting employment outcomes.

Collaboration is at the heart of this role. You will develop strong partnerships with regional organisations to generate referrals and address wider barriers such as mental health, housing or addiction, while also building strong relationships with local employers to create real opportunities for your clients, and sharing best practice with your colleagues in the team.

With a strong understanding of local labour markets and safeguarding practices, you’ll maintain high-quality case records, contribute to continuous improvement, and actively participate in team development. Adaptability, initiative and resilience are key, as we respond to the evolving needs of our clients and the communities we serve.

Why The Poppy Factory?

• A chance to give back to our armed forces and make a positive and lasting impact to the lives of veterans and their families.
• Competitive salary and benefits package including generous holiday and pension contributions.
• A welcoming and empowering culture, with regular opportunities for team connecting and shared learning throughout the year.
• Variety in the role, a mix of delivering a community-based service in your region, home working and occasional visits to the historic Poppy Factory in Richmond, London
• The opportunity to develop your region and build relationships with employers and other support services that best meet the needs of the people you’re supporting.
• Be part of an iconic charity with a 100+ year history

For further information, including the full job description for the role, please refer to the candidate pack.

How to apply

To apply for this position please prepare your CV and a covering letter clearly outlining how you meet the essential criteria in the person specification as set out above and submit via the online application process. Please address your covering letter to Melanie Rignall, Services Manager.

For an informal conversation to find out more about this role, please call Melanie Rignall.

The closing date for this vacancy will be 2 May 2026. Please note, we cannot accept late or incomplete applications. Only applications submitted through the online process will be considered.

First stage interviews will take place on 8 May 2026, with second stage interviews scheduled for 13 May 2026. Please ensure you are available on these dates, as it’s not always possible to reschedule.

No agencies please.

Equality & Diversity

We are committed to equality, valuing diversity, and promoting inclusion within our workforce, including the volunteers who give their time to us.  We work to maintain an environment where the needs and aspirations of all employees are met, irrespective of characteristics protected under the legislative framework of the Equality Act 2010. We expect everyone to understand and accept their personal responsibility to recognise and value differences and the unique contributions that people make to the way we deliver our work.

As an equal opportunities employer our commitment is to take positive measures to recruit people from underrepresented groups, and we actively encourage applicants from diverse backgrounds. As a Disability Confident employer, we offer a guaranteed interview for any job applicant with a disability who meets the essential criteria for the role. Please indicate in your covering letter if you wish to be considered under this scheme. We are also happy to discuss reasonable adjustments to the application or interview process to accommodate disabled candidates.

We are a family friendly employer and happy to discuss flexible working arrangements. We encourage applicants to contact us to discuss if they have any questions before applying.

The Sutton Trust delivers a suite of high-impact programmes in partnership with top universities and employers, supporting over 15,000 young people to access competitive courses, apprenticeships, and careers in the UK’s leading professions.

The University Access and Digital (UAD) Programmes Assistant will provide core operational support to the UAD team. The role will support programme set-up, student applications, digital content, events, data processes and student communications across Sutton Trust Online, UK Summer Schools, Teacher Champions and other programme activity. The postholder will support the smooth running of core programme processes, maintain accurate records, support clear communication with students and partners, and provide reliable administrative support to the wider team. The role will suit someone who is highly organised, confident working with data and systems and able to work across several programme areas at once.

The role sits in the University Access and Digital team within the wider Programmes team. The postholder will be line managed by the Senior Programmes Manager: University Access and will work closely with colleagues across University Access and Digital.

Main duties
Events and programme delivery

• Assisting in the delivery of online and in person events for students, parents/guardians, and teachers across UAD programmes. This will include organising logistics, providing technical support, tracking attendance, supporting follow up activity and encouraging student engagement.

• Supporting Programme Managers to coordinate logistics and student communications for programmes, activities and events delivered online and in person.

• Supporting UK Summer Schools delivery, including student communications, partner liaison, logistical planning, student data, safeguarding administration and in-person or residential delivery where required.

• Providing cross-programme support where agreed with the line manager and aligned to University Access and Digital priorities.

Student and Stakeholder Communications

• Managing student facing inboxes and responding to routine queries from applicants, programme participants, parents/guardians, and teachers.

• Triaging more complex queries and escalating safeguarding, complaints or welfare related cases in line with internal processes.

• Creating, uploading, updating and quality assuring content on Sutton Trust Online, including checking copy, links, forms and student facing pages.

• Supporting the Communications Team to update and develop content on the Trust’s website, marketing materials and newsletters.

• Liaising with external stakeholders to support logistical and administrative elements of programme delivery.

Applications, administration and data

• Supporting applications to programmes and activities including using central data systems, checking applicant information, preparing student lists, supporting eligibility checks and sharing accurate information with internal and external stakeholders

• Maintaining accurate application, programme, engagement and communications data on Salesforce and other relevant systems.

• Supporting onboarding for new student cohorts including student lists, welcome communications, platform access and follow up with students who have not completed key steps.

• Supporting data quality checks, exports, feedback surveys and routine analysis for programme delivery, reporting and evaluation.

• Assisting in the design and delivery of administrative processes to support high-quality programme delivery throughout the student lifecycle.

• Helping to improve repeatable administrative processes by identifying recurring issues, documenting processes and suggesting practical fixes.

• Providing administrative support for internal and external meetings and training days including travel and room booking, taking minutes and logistics.

Person Specification

We welcome applications from individuals who have experience in:

• Has enthusiasm for and experience of working with young people from diverse backgrounds

• Has a high degree of initiative and the ability to take responsibility for projects with support

• Is organised and efficient with the ability to prioritise when working across multiple projects with competing deadlines

• Is adaptable and a quick learner

• Understands the importance of accurate record keeping and processes

• Working within or an understanding of the not-for-profit sector

• Excellent verbal and written communication and strong analytical skills

• High attention to detail and confidence working with data, spreadsheets and CRM or database systems

• Ability to follow processes accurately while also spotting where processes could be improved

We are also looking for an individual who:

• Has knowledge and experience of the higher education and/or education sectors

• Has first-class interpersonal skills - a natural ambassador able to represent the Sutton Trust in a range of settings

• Is sympathetic to the aims of the Trust and its mission to address educational disadvantage

• Personable, flexible and discreet; able to fit into a small team

• Able to create engaging content in a variety of forms

• Is eligible to work in the UK (see here for information about right to work)

Terms of Appointment

• Contract: Full-time, Permanent

• Salary: £30,800-£31,500

• Working location: Minimum of two office days per week. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.

• Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP.

• Hours: The standard working hours are 9am to 5pm, Monday to Friday. This role is likely to also be required to attend events / meetings outside of normal working hours during weekday evenings and occasionally at weekends, in line with organisational policies.

• A DBS check may be required

Interviews

Applications should reach us by 10am, Tuesday 22nd June, with interviews being held at our London offices on Thursday, 2nd July.

Safeguarding statement

The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.

Contextual recruitment

The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.

We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.

We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.

Care Rights UK is recruiting for a Policy, Campaigns and Communications Lead to join their small, welcoming and dedicated team. A varied role, the postholder will be at the heart of the organisation's influential work to raise awareness of quality care, push for new rights, and call for reform of the sector.

Care Rights UK is the charity focused on promoting the rights of older people in care. The organisation wants the best quality of life for older people needing care and for people to know their rights, as well as how to use them. Offering information, advice and support to empower those using care services as well as their relatives and friends, the organisation challenges poor care, highlights good practice and demands a better care system.

Courageous, independent and empowering, this is a truly special organisation undertaking work with real impact.

Policy, Campaigns and Communications Lead
Contract: Permanent role offered on either a full or TP basis, 28 to 35 hours per week
Salary: £38,000 full time salary (£30,400 pro rata for 28 hours per week)
Location: Hybrid between home and the London office, or home based. If home based, travel will be necessary to office-based team meetings in London and training days as required.
Closing date for applications: 9am on Monday 22nd June
Interviews: Interviews will be held on 9th July

As a member of the Care Rights UK team, you can expect:

• Friendly, welcoming, supportive colleagues in the staff team and on the Board of Trustees
• One-to-one support from an experienced, empathetic and friendly line manager
• Peer support from colleagues in the wider staff team
• Weekly team meetings to share advice insights, updates and impact
• A thorough induction to the charity, our work and mission
• Training to help you fulfil your role and to develop your knowledge of care issues across the UK
• Opportunities for sharing skills and knowledge with colleagues who are experts in their fields
• Being part of a dynamic team pushing for real change in the care sector
• Access to 24/7 Employee Assistance Programme - access to counselling, adviceline and other wellbeing support
• Hybrid working - the role can be carried out from anywhere in the UK, although attendance at face-to-face team meetings and training days will be required
• Flexible working - the organisation welcomes applications from candidates wishing to work 28-35 hours per week and will consider job shares or other options such as compressed hours

As Policy, Campaign and Communications Lead you will work alongside the CEO and broader team to lead the charity's influencing and engagement output, and to ensure that policy, campaign and communications work align with the organisation's advice service, research and fundraising. A role that is both strategic and hands on, your core responsibilities will include:

• Lead the charity's communication and engagement work, including producing and coordinating communications outputs, managing the charity's social media accounts and implementing plans to increase supporter engagement
• Lead the charity's policy work, including monitoring and analysing relevant care policy in the UK to inform strategic development, drafting consultation responses, lobbying to achieve our strategic objectives
• Lead the charity's campaigns, including writing and implementing campaign plans, drafting campaign materials
• Develop relationships with politicians, Parliamentarians, policymakers and organisations, and act as a spokesperson for speaking and media requests
• Line manage the Operations Coordinator, including agreeing objectives and completing the annual appraisal process
• Work closely with team members to ensure policy, campaign and communication work aligns with advice service, research and fundraising, and assist with the delivery of marketing and fundraising strategies

We'd love to hear from individuals with the following core skills and experience:

• Experience in a policy, campaign or communication role (paid or unpaid)
• Knowledge and understanding of lobbying, campaigning, influencing techniques or supporter communications
• Knowledge or experience of the adult social care sector in the UK and policy areas, gained either within a professional capacity or via lived experience
• Excellent written and oral communication skills and ability to translate complex information into accessible content
• Excellent interpersonal skills, including diplomacy, persuasion, and ability to build positive working relationships with a wide range of stakeholders
• Strong organisational skills and ability to prioritise competing tasks and deliver to tight deadlines
• Experience of working independently, working on own initiative and maintaining motivation
• Experience of working effectively as a member of a small team and a positive, problem-solving approach
• Commitment to Care Rights UK's vision, purpose and values
• Understanding of the value of involving people needing care and their families at all stages of the policy and campaigning process, to bring their voices to the heart of the debate

The following skills and experience are desirable, although not essential:

• Knowledge of the UK political landscape
• Experience of working with older people needing care or their relatives
• Experience of managing social media accounts on Facebook
• Experience of working for a small charity

If you're interested in hearing more about this opportunity, please click on the linked Job Description to find out more, including details of the application process which is a CV and answers to supporting questions. Applications for the role should be submitted to Alice at Charity People by 9am on Monday 22nd June.

Please click on 'Apply Now' button to access the job description with the application instructions. 

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Rural Housing Enabler

Hours: up to 34 hours per week available for the role.

Working days and hours to be agreed with the successful candidate

Location: Office base Brightspace, Ipswich or Kirkley Centre, Lowestoft with blended/hybrid working

Term: Fixed Term to 31 March 2027 (potential to extend subject to funding)

Salary: £31,295 Fulltime (pro rata £28,374.13)

Start date: As soon as possible

About us

Community Action Suffolk (CAS) is the county’s infrastructure organisation for the Voluntary, Community, Faith and Social Enterprise (VCFSE) sector. We exist to ensure our sector, and its volunteers are supported, safe and sustainable and that our communities are active and resilient.

Our values of collaborative, enabling, person centred, responsive and trusted are the golden thread which runs through who we are and how we operate, and we aim to make them real every day.

About the role

We are seeking a Rural Housing Enabler to join our friendly team and help tackle the rural housing challenges in Suffolk.

In this role, you will:

• Play a crucial part in increasing the supply of affordable housing in Suffolk
• Engage with communities and provide a range of support including:
  • Raising awareness of the need for affordable housing
  • Facilitating initial discussions to assess need
  • Gather evidence of need around rural housing
  • Liaise and engage with stakeholders
  • Assist parishes throughout the journey of developing their own local housing schemes

In this role, clear communication is essential. You’ll be presenting to a range of audiences, and working in partnership with communities / community leaders, parish councils, district and county authorities, landowners, developers, housing organisations, and other partners to bring forward affordable rural housing projects in Suffolk. Good IT skills, and the ability to build strong relationships are crucial.

Although this role is predominately desk space there will be some travel around the county and within rural areas of Suffolk. Access to a car is advantageous.

The ideal candidate will have the following experience/skills:

• Excellent working knowledge of the issues affecting housing in Suffolk, and other issues affecting rural communities
• Experience/ understanding of working in supporting rural communities thorough consultation for affordable and/or community led housing
• A good understanding of the principles of quality community consultation
• Working with local authorities, parish councils, housing associations and similar organisations
• Excellent written and verbal communication skills

If you are interested in a role which is community led and focused on rural issues within Suffolk we would like to hear from you. 

For more information please visit our website for more information on who to contact. 

We are a friendly organisation, committed to promoting a diverse and inclusive culture in all that we do, and welcome applications from individuals of all backgrounds. We aim to create a workplace which is welcoming, fair, and inclusive, where people can be themselves and contribute to our vision and values.

We are happy to discuss any reasonable adjustments individuals may require in the recruitment process, or on commencement of post. 

What we offer

You will work within a reputable charity which offers its employees benefits which include:

• Blended working where role allows
• Flexible working options to support work/life balance
• 33 days (FTE) increasing to a maximum 36 (FTE) annual holiday which includes an allowance for bank holidays
• Up to 4% matched pension contribution
• 2 days pro rata volunteering days to support volunteering in Suffolk
• Staff Discounts Scheme for a range of retailers including; shopping, holidays, insurance, eating out and health and leisure activities
• Company Sick Pay Scheme
• Continued Professional Development for job related development
• Family Friendly policies and practices
• Tailored induction

For more information and an application pack please visit our website.

Applications for this role will be reviewed and considered on an ongoing basis until the role is filled. Interviews will be arranged according to availability.

We therefore encourage you to submit your application at the earliest opportunity to avoid disappointment, as we reserve the right to close this job listing once a successful candidate is appointed.

Customer Support Engineer
Hours: Part time, 20 hours per week, Monday – Friday 8am - 12pm (4 hours per day)
Contract: Fixed term role until 31 March 2027
Salary: £30,500 - £32,000 per annum, pro rata (£16,500 per annum for part time hours) plus Into Film Benefits
Location: Edinburgh, Belfast, Cardiff, Salford or London. We operate in a hybrid pattern, combining home working with attendance at the office.

About Into Film

Into Film is the UK’s leading charity for film in education and the community. We provide screen industry careers information and advice, support young filmmakers, and bring the power of moving image storytelling into classroom teaching.

We also run the annual Into Film Festival which enables more than 400,000 pupils to visit the cinema for free, and the Into Film Awards - the UK’s leading showcase for young filmmaking talent.

The core Into Film programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen.

Our vision – Film enriches the life of every child and young person.

Our mission – To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image.

Into Film operates a hybrid working policy with offices in London, Cardiff, Belfast, Edinburgh and Salford.

We are open to flexible working models wherever the role allows, including working compressed hours. We also offer a range of staff perks and benefit, which are detailed below.

Role Summary

The main function of the Customer Support Engineer (“CSE”) role is to ensure those who choose Into Film receive the most positive support possible from the organisation. So, the CSE will play a key role in our product strategy, demonstrating our commitment to high retention of account holders.

The role exists as the front line of customer technical support for users of Into Film’s online offer, including the educator, club member, and online learning websites.

The CSE supports organisations, film clubs, educators, young people, and other account holders on their journey from recruitment to brand advocate. The CSE also plays a key role in monitoring issues and account activity, analysing these to inform new features and opportunities for the organisation.

Main Responsibilities:

• Provide customer service and manage support queries from users of our products and services, including cases from info@ and support@ email inboxes, phone calls, live chat, etc., via Salesforce, our Customer Relationship Management system (“CRM”)
• Troubleshoot and where necessary escalate technical issues to the Customer Support Engineer Coordinator and/or digital team via JIRA ticketing application
• Participate in rota for answering the main Into Film phone line
• Ensure that support documentation, including user-facing Frequently Asked Questions (FAQs), Knowledgebase (KB), and other website pages, are updated and developed to include the latest solutions for issues encountered by our users
• Assist with detailed reports on customer service issues utilising the CRM, including issue type and frequency
• Assist with creation and distribution of support-focused surveys of our users
• Assist with onboarding and provide escalation support should demand require outsourcing to service vendors or contractors
• Assist Customer Service Engineer (Coordinator) on projects and work areas defined by the Head of Product and Technology
• Any other reasonable duties assigned by Into Film.

General Responsibilities:

• Commitment to quality internally and in all dealings with Into Film’s stakeholders including teachers, children and young people, industry partners, funders, supporters, parents and carers, and members of the public.
• Commitment and active participation in helping Into Film live its EEDI values and ethos through everything it does.
• Contribute to long term planning to ensure growth in line with demand and resources.
• Contribute to the regular monitoring and evaluation of Into Film’s work.

Person Specification:

Minimum Requirements:

• Excellent customer relationship and service management skills
• Exceptional communication skills (verbal and written)
• Excellent time and project management skills, including an ability to prioritise and plan to maximise efficiency
• A good understanding of Salesforce or similar CRM, including service measurement tools, analytics, metrics and insights
• A good understanding of the education market and curriculum (formal and informal)

Desirable:

• Familiarity with the Microsoft Office Suite (Office 365)
• Salesforce case management experience (Service Cloud)
• A love and knowledge of film

All Into Film staff work in a hybrid pattern, combining home working with attendance at their local and national office when required, along with some travel across the UK, as appropriate to the role.

We are open to flexible working models wherever the role allows, including working compressed hours.

We also offer a range of staff benefits and perks, including:

• Annual Leave – 28 days (full time/pro-rata), including 3 days to cover office closure between Christmas and New Year.
• Pension – matched up to 5% of salary (2% above statutory employer contribution).
• Flexible working including compressed hours, job share etc. – all applications favourably considered, approval will be at the discretion of Into Film.
• Enhanced parental/paternity/shared parental leave.
• Interest-free non-essential study loans.
• Interest-free bike/scooter/travelcard loan.
• Employee Assistance Programme (EAP) – 24/7 confidential wellbeing support, advice and guidance.
• Wisdom health insurance cover – non-contributory (apart from employee tax contribution).
• BenefitHub portal - offering discounts on healthcare, wellbeing products, and lifestyle products and services.

All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film’s expense; employment is dependent upon this.

Closing: 10:00am, Tuesday 30th June 2026 (BST)
Interviews will be held between 14th and 15th July 2026.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.