Area Volunteer Development Officer Jobs in Guildford, Surrey
Location: Work from home, with regular travel around England. Easy access to London is preferable.
Hours: 36 Hours - Full time
We are looking for a Fundraising Officer to lead the administration of CCT’s tiered membership programmes, annual and church-based appeals, legacies, and fundraising events. The Fundraising Officer will also support in the creation of marketing materials to support these initiatives.
Following the growth in audience development through online events and digital activity, CCT welcomed younger and international members and increased the number of donations. We have since witnessed decreased retention rates and are looking to implement methods to increase member and donor acquisition and retention.
The role of the Fundraising Officer is vital to maintaining excellent service delivery across our core fundraising programmes and providing strong supporter care.
This role will support the organisational-wide aim to build a collaborative fundraising culture and ensure CCT’s buildings at risk are sustained for the appreciation and benefit of future generations.
If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.
If you have any questions, please contact us.
The closing date for receipt of applications is 8am on Thursday, 16 May 2024.
The interviews will take place online, using Microsoft Teams, on Thursday, 23 May 2024. Please note that the interview date and location have been specifically chosen according to the availability of the panel.
We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.
The client requests no contact from agencies or media sales.
SSAFA’s Network & Community team, operating across the UK, are proud to announce this role as part of their strategic development plans.
This is a new fundraising opportunity to help provide support for serving personnel, veterans and their families ensuring that no-one battles alone.
Supported by the Statutory Grants Manager, this role is fundamental in developing, supporting and championing new and existing fundraising from heath providers and local authorities. The aim is to increase income generation in this area whilst raising SSAFA’s profile within local authorities and health care provision. This initiative will require relationship development and bid writing skills to create effective proposals for support.
SSAFA is entering into an exciting period of strategic development within this proven income stream. If successful, you will be the part of a small team with potential for career development.
There will be an occasional need to travel across the UK and to work evenings and weekends at key events.
About the team
You will join a small, established and dedicated team who cover the whole of the UK. With regular team meetings and a variety of communication mediums you will be given ongoing support, training and mentoring throughout. We are a remote team and well connected to all colleagues. This supports and drives our determination and success.
About you
We are looking for an exceptional candidate who thrives on challenge. A determined, highly motivated individual, with a track record of securing significant funds. A natural communicator with proven success with bid writing and presentation skills. A confident networker, able to represent the charity to external stakeholders, build strong relationships, communicating effectively across the region whilst working from home. An ability to self-motivate with a can-do attitude is a must.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. In 2022 our trained teams of volunteers and employees helped more than 59,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way, they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve..
Closing date: Midnight on Monday 27 May 2024
Interviews: Virtual interview w/c 03 June 2024
Salary: £43,665 per annum
Hours: 37.5 hours per week
Come join our team working to help change the lives of some of the most vulnerable people in society. Ranked 2023 Q4 by Best Companies as the 8th best charity to work for in the UK, Medaille Trust is one of the UK’s leading charities in the fight against modern slavery. Our innovative model is based on three principles: Prevent, Protect and Pursue. We are one of the UK’s largest providers of survivor services, with ten safehouses and six outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
As an Area Manager you will give leadership, direction and guidance to the staff of Medaille Trust to ensure the provision and development of a high quality service in line with the Trust’s Mission, Values and Strategy.
You will have a good understanding of the CQC framework relating to Modern Slavery and Human Trafficking. You will carry out quarterly assurance audits in all safe houses ensuring any appropriate action is taken where necessary.
You will line manage, induct, mentor, coach and support Service Managers. Additionally, you will ensure that any complaints, grievances and disciplinaries are investigated and responded to in an effective and timely manner in line with Medaille Policies.
Although the post is home based, the post holder will be expected to travel frequently to our safe houses within the South and London areas with some overnight stays.
You must have previous experience in a relevant sector or experience of working with adults that are vulnerable. Experience of managing staff, carrying out line management, supervision and appraisals is essential. Additionally, you must have experience of setting up Service User Engagement groups.
This is a challenging but important and rewarding job because our team members know they are working hard to help transform the lives of some of the most vulnerable people. In our December 2022 survey, 85% of our staff said they loved their job. We offer generous annual leave, as well as a day off for your birthday and an annual volunteering day. We also offer an Employee Assistance Programme, and a staff benefits package.
For full details and how to apply please visit our website and complete an application form.
Closing Date: Monday, 20 May at 10 A.M.
Interview Date : TBC
This position is subject to a satisfactory Enhanced Disclosure & Barring Service check.
The ability to drive with a valid licence with use of own vehicle insured for business purposes is essential.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are currently seeking an enthusiastic Press and Campaigns Officer to raise the profile of Carers First, building our brand awareness and engagement levels to reach new carers. The successful candidate will also help to raise awareness of the issues affecting carers and be responsible for our press and media activity, helping us to secure national and local coverage.
You will work to increase the charity’s local presence improving visibility and helping to increase engagement with Carers First across all the areas in which we work, supporting with the development and delivery of our campaigns and projects.
To be successful you will require 1-2 years of experience in a public relations or communications position, ideally within the charity or public sectors, excellent IT skills including ability to use Microsoft Office suite, along with superb organisational skills with a proven ability to prioritise work to meet deadlines and show attention to detail.
In return you will benefit from working for a not-for-profit organisation that delivers a service which makes a real difference to peoples’ lives. We offer training and development to help you grow your career, a good annual leave entitlement, flexible working options, access to our workplace pension, employee assistance programme and a Benenden Healthcare package.
If you are interested in becoming part of the team and have the skills and experience that we are looking for and are passionate about making a real difference, then please read the Job Description and Person Specification.
Appointments are subject to Carers First receiving suitable references and an appropriate disclosure from the Disclosure and Barring Service.
We encourage and welcome applications regardless of gender, ethnicity, religion, disability, sexual orientation or age.
If you would like to discuss this role confidentially, please contact us and we will be happy to organise for one of the Team to contact you. Please note that if you have not been contacted within one week of submitting your online application, that your application has not been successful. Carers First is an Equal Opportunities Employer
This Role is Homebased with Regular Travel to Brighton, Dover and Greenwich and Occasional Travel to Birmingham for Team Meetings.
Are you a communications professional looking for an exciting and rewarding new role? Apply for the Regional Communications Officer job vacancy at homelessness charity Emmaus UK.
About Emmaus
Emmaus is a secular organisation supporting formerly homeless and socially excluded people by providing a home for as long as it is needed, meaningful work experience in a social enterprise and a sense of belonging and community. There are currently more than 30 Emmaus communities and groups in the UK stretching from Glasgow to Dover and Norfolk to South Wales, collectively supporting more than 850 people. We understand that a home is more than just a roof over your head; it’s somewhere to belong, where you feel part of a community, and that’s what Emmaus offers.
About the role
The Regional Communications Officer role is an exciting, varied position working with Emmaus communities located in the South East region of the UK to increase their profile and engage supporters.
You will work closely with the Emmaus communities in your patch to identify their communications needs and plan and deliver a mix of work to help achieve their goals. As part of a wider team, you will also share ideas and draw on each other’s experiences to maximise PR, digital and communications opportunities.
A typical working week within this role can include:
· A weekly meeting with other Regional Communications Officers to catch up and share ideas and work of interest
· A visit to an Emmaus community to conduct interviews and capture photography and video
· Writing and sending press releases
· Scheduling social media content
· Creating graphics and marketing materials using Canva
· Updating community websites using WordPress
This is a part time position working four days per week (30 hours), Monday to Friday.
Within this role, you can be based at home or in an Emmaus community. Wherever you are based, maintaining positive relationships with a wide range of stakeholders is vitally important. The current patch for this role is Emmaus Brighton & Hove, Emmaus Greenwich and Emmaus Dover. Regular travel to these three communities will be required (usually one community visit per week). Travel to team meetings, usually held in Birmingham, and other locations will also be required on occasion.
Who are we looking for?
We require someone with a strong skillset and at least two years’ experience working in a busy communications, public relations or marketing role. Although not essential, knowledge and understanding of homelessness and the charity sector would also be an advantage.
Creativity and passion are a must. You will have a broad range of communications skills, love seeing your creative ideas come to life and keen to develop your skillset within a national homelessness charity.
This is an exciting and rewarding role for someone who thrives working with different people and communities. The successful applicant will be well organised and able to juggle multiple projects, relationships and campaigns.
If you’re passionate about making a difference and seeing a long-lasting impact, then this is the perfect time for you to get involved with Emmaus.
What we offer
· Salary: £27,972 to £30,352 per annum pro rata
· Working hours: 4 days per week (30 hours), Monday to Friday
· Contract: Permanent
· Pension: Stakeholder pension with employer contribution
· Annual leave: 25 days & bank holidays pro rata + 3 concessionary days leave
· Training & development: Individually tailored induction. Ongoing training and development
· Volunteering: 2 days allowance each year
· Employee assistance: 24/7 employee assistance scheme is available
· Flexible working: Options available, subject to the requirements of the role
· Life assurance: Death in service lump sum of 3 x salary
To apply
To apply for this role, please complete our application form and equal opportunities monitoring form and email us.
Email address is in the application pack.
Please ensure you refer to the job description and person specification when completing your application form. CVs and posted applications will not be accepted.
The closing date for applications is 10am on Monday 20 May 2024.
Those shortlisted will be invited to an interview conducted via Microsoft Teams w/c Monday 27 May (excluding the bank holiday). If selected for interview, you will be asked to share examples of your past communications work and to conduct a short pre-prepared task based on information we provide. We will also share themes for discussion at the interview in advance.
If you would like to arrange an informal discussion about the role, please email us.
Email address is in the application pack.
Equal Opportunities
Emmaus UK provides equal opportunity for all job applicants and employees and is committed to providing a work environment free of discrimination. We are dedicated to an inclusive culture, and we strive to create a workplace where teams of people with diverse backgrounds, characteristics, perspectives, ideas and experiences work together. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities.
To ensure fairness and consistency in selecting the best candidate for our roles, all applications are anonymised until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.
The client requests no contact from agencies or media sales.
Volunteer Development Officer
Reference: APR20246930
Location: Flexible in UK
Salary: £26,379.00 - £28,319.00 Per Annum, Pro Rata
Contract: Permanent
Hours: Part-time, 30 hours per week
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave (pro rata)
Nature is in Crisis, and here at the RSPB we are working across the UK and overseas to save it. As the UK's largest nature conservation charity, with a workforce of over 14,000 employees and volunteers, we have an ambitious programme of work to revolutionise our volunteering approach and deepen the impact volunteers have as individuals and collectively.
The Volunteer Development Officer (Assemble) will work within the Volunteering Development Department to deliver the volunteering elements of our new corporate strategy, which has a focus on increasing people powered conservation, focussing on diversity and raising our internal people capabilities.
Assemble is our volunteering management system and this role will be the lead contact, champion and be the system expert from the RSPB business perspective (volunteering) for Assemble – ensuring volunteering and volunteers get the best from Assemble.
The Volunteering Development Department are the subject matter experts for volunteering and will drive the culture change needed to achieve the required change and growth in volunteers and volunteering delivering our ambitious strategy demands.
You can be based anywhere in the UK, and we are very supportive of flexible working. We value and understand the importance of different voices, experiences, perspectives and backgrounds within our workforce and strongly encourage applications from all sections of the community.
What's the role about?
The Volunteering Development Department are the subject matter experts for volunteering and will drive the culture change needed to achieve the required change and growth in volunteers and volunteering delivering our ambitious strategy demands.
As the Volunteer Management System (Assemble) lead, this role will:
- Proactively make changes to Assemble (through the System Administrator) as required to support, improve and develop business operations.
- Document RSPB Business processes linked to Assemble
- Assist in developing and delivering training and other resources such as promotional talks, intranet articles and team presentations, to promote uptake of the system and support users in getting the best from Assemble
- With the System Administrator (in our Digital team) ensure Assemble functionality (existing and new), work as required for users and the RSPB
- Provide excellent Customer Care and support to all Assemble Users resolving issues and challenges within our service level agreement.
- Ensure data and metrics from Assemble are available to meet business need, funding bid requirements and our annual reporting requirements internally and externally Identify and champion opportunities to get even more from Assemble to meet our volunteering strategy and improve and enhance our support for volunteers and the user experience on Assemble.
- This role would have an individual specialism but with the ability to be flexible to cover the priorities required across the department and the UK wide needs.
Essential skills, knowledge and experience:
- Comprehensive understanding and knowledge of volunteering innovation, best practice and sector standards.
- Demonstrable track record of having successfully and effectively developed a range of volunteering roles and schemes across an organisation.
- Experience of providing operational advice and guidance on volunteer involvement to people at all levels and building effective stakeholder relationships.
- Experience of working in a customer-focused environment.
- Excellent communication and interpersonal skills, successfully influencing, persuading, guiding, listening to, and negotiating with others, constructively challenging thinking where appropriate.
- Strong skills in identifying and analysing problems, issues and areas of improvement, working collaboratively to develop creative strategies and solutions.
- Ability to be proactive, use initiative and work independently.
- Excellent planning and organisational skills; ability to manage and deliver a diverse portfolio of work and to balance the priorities and needs of multiple stakeholders.
Closing date: 23:59, Friday 24th May 2024
We are looking to conduct interviews for this position from week commencing 10th June 2024.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Please click here for our full recruitment pack for this role.
Job Title: Designated Safeguarding Officer
Reporting To: Safeguarding Manager
Contract: Remote
Hours: Full time
Salary: £45,000
Benefits:
- Enhanced policies including 25 days annual leave per year, plus public holidays;
- Vitality health insurance;
- Company electronic devices;
- Competitive pension;
- Remote and flexible working;
- Excellent opportunities for training and career progression.
About Mental Health Innovations (MHI)
MHI is an ambitious charity, driven to provide the public with access to much needed digital support services. The organisation's purpose, to transform lives by improving access to digital resources, is built on a strong belief that technology can help improve mental health outcomes in the UK.
Founded in November 2017 following the success of The Royal Foundation’s ‘Heads Together’ campaign, it launched its first product, Shout, in 2019. Shout is a free, confidential, 24/7 text message service for anybody to text when they may be struggling with anxiety, loneliness or depression through to self harm or suicidal thoughts.
Job Summary
To take the lead in ensuring that appropriate arrangements for keeping children, young people and adults at risk of harm safe are actioned at MHI as part of a Designated Safeguarding team covering the Shout platform 24/7. The role is responsible for promoting the safety and welfare of children and young people on our platform, being a consistent and reliable presence on the Shout platform, and advising Shout Supervisors on safeguarding actions and practise while raising and recording safeguarding issues as they arise.
Key Responsibilities
- To act as an MHI Designated Safeguarding Officer.
- Contribute to developing and reviewing MHI’s safeguarding and child protection policies and procedures.
- Alongside the DSO, contribute to ensuring that everyone working or volunteering with or for children and young people at MHI, including the board of trustees, understands the safeguarding and child protection policy and procedures and knows what to do if they have concerns about a child’s welfare
- Take a lead role in implementing MHI’s safeguarding and child protection policies and procedures: ensuring all safeguarding and child protection issues concerning children and young people who take part in MHI’s activities are responded to appropriately
- Take the lead on responding to information that may constitute a child protection concern, including a concern that an adult involved with MHI may present a risk to children or young people. This includes:
- assessing and clarifying the information
- calling in and recording all safeguarding issues as they arise.
- supporting and responding to staff who raise internal concerns as well as supporting those who make external safeguarding referrals to police or Adult / Children's Services
- making referrals to statutory organisations as appropriate
- consulting with and informing the relevant members of the organisation’s management
- following the organisation’s safeguarding policy and procedures
- Immediately referring cases to the Safeguarding Panel where there is a radicalisation concern
- Liaise with, pass on information to and receive information from statutory child protection agencies such as:
- the local authority child protection services
- the police
- this includes making formal referrals to agencies when necessary.
- Record and retain child protection records according to legal requirements and the organisation’s safeguarding and child protection policy and procedures.
- Work closely with the management committee/board of trustees and Designated Safeguarding Lead to ensure they are kept up to date with safeguarding issues and are fully informed of any concerns about organisational safeguarding and child protection practice.
- Contribute to regular reports to MHI’s board of trustees on issues relating to safeguarding and child protection, to ensure that child protection is seen as an ongoing priority issue and that safeguarding and child protection requirements are being followed at all levels of the organisation.
- Be familiar with and work within inter-agency child protection procedures developed by child protection agencies working in partnership with MHI.
- Be familiar with issues relating to child protection and abuse, and keep up to date with new developments in this area.
- Attend regular training in issues relevant to child protection and share knowledge from that training with everyone who works or volunteers with or for children and young people at MHI.
- Attend team meetings, supervision sessions and management meetings as arranged.
- Hold safeguarding workshops and drop-in consultations for the ongoing training and support of MHI clinical and volunteer support staff.
- Work flexibly as may be required and carry out any other reasonable duties.
- Child protection leads must have received relevant safeguarding and child protection training that MHI require and that is specific to their role. This training should be refreshed regularly and they should keep up to date with any changes in safeguarding and child protection legislation and guidance.
This job description is not exhaustive; it outlines the key tasks and responsibilities of the post. These key tasks and responsibilities are subject to change as needed by the charity. You will be expected in undertaking the above role to comply with any policies and procedures that MHI may issue.
We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.
The client requests no contact from agencies or media sales.
Chief Executive Officer, Remote, 35 hrs Salary £90,097
GFS is a feminist organisation with a mission to empower girls and young women in England and Wales to live their best lives. Girls as young as 6 tell us that they cannot be themselves. This causes problems for them and society. So, we offer an early intervention service for girls living in areas of deprivation to have the greatest impact.
This is an exciting role with an opportunity to lead the charity into the 150th Year of delivery and with a new strategy to address need. It will involve working with the leadership team and all departments but also the board and their support committees, the ambassadors, and presidents as well as the wonderful team of volunteers across England and Wales.
A great deal has been done to prepare the organisation for such an important time and so now there is a real opportunity for this role to lead in being a figurehead for the charity and representing all that is achieved at GFS in national events and discussions, to best represent the girls of today.
Our new strategy is built around pillars of Impact, Brand and Sustainability with an ambition to grow in delivery as well as reputation. GFS is aware that the work done to listen to and amplify girls’ voices is important because they have so much to say about what needs to change and from a very young age. This role will be key to making this happen.
Equity, Diversity and inclusion is of strategic importance to GFS. We encourage applications from ethnically and racially minoritised, disabled and from LGBTQ+ people to build our best staff and volunteer teams and reflect the girls we serve.
This post is subject to a criminal record check with the Disclosure and Barring Service
Download the application pack and complete the application form in WORD and return by the closing date Friday 17th May.
Our mission is to support and inspire girls and young women. We create spaces where they feel safe and valued, building strong foundations.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Please click here for our full recruitment pack for this role.
Job Title: Deputy Designated Safeguarding Officer
Reporting To: Safeguarding Manager
Contract: Remote
Hours: Full and Part-time opportunities available
Salary: £35,000 (pro-rata if part time)
Benefits:
- Enhanced policies including 25 days annual leave per year, plus public holidays;
- Vitality health insurance;
- Company electronic devices;
- Competitive pension;
- Remote and flexible working;
- Excellent opportunities for training and career progression.
About Mental Health Innovations (MHI)
MHI is an ambitious charity, driven to provide the public with access to much needed digital support services. The organisation's purpose, to transform lives by improving access to digital resources, is built on a strong belief that technology can help improve mental health outcomes in the UK.
Founded in November 2017 following the success of The Royal Foundation’s ‘Heads Together’ campaign, it launched its first product, Shout, in 2019. Shout is a free, confidential, 24/7 text message service for anybody to text when they may be struggling with anxiety, loneliness or depression through to self harm or suicidal thoughts.
Job Summary
To take the lead in ensuring that appropriate arrangements for keeping children, young people and adults at risk of harm safe are actioned at MHI as part of a Designated Safeguarding team covering the Shout platform 24/7. The role is responsible for promoting the safety and welfare of children and young people on our platform, being a consistent and reliable presence on the Shout platform, and advising Shout Supervisors on safeguarding actions and practise while raising and recording safeguarding issues as they arise.
Key Responsibilities
- To act as an MHI Deputy Designated Safeguarding Officer.
- Contribute to developing and reviewing MHI’s safeguarding and child protection policies and procedures.
- Alongside the DSL/Safeguarding Manager, contribute to ensuring that everyone working or volunteering with or for children and young people at MHI, including the board of trustees, understands the safeguarding and child protection policy and procedures and knows what to do if they have concerns about a child’s welfare
- Take a lead role in implementing MHI’s safeguarding and child protection policies and procedures: ensuring all safeguarding and child protection issues concerning children and young people who take part in MHI’s activities are responded to appropriately
- Take the lead on responding to information that may constitute a child protection concern, including a concern that an adult involved with MHI may present a risk to children or young people. This includes:
- assessing and clarifying the information
- calling in and recording all safeguarding issues as they arise.
- supporting and responding to staff who raise internal concerns as well as supporting those who make external safeguarding referrals to police or Adult / Children's Services
- making referrals to statutory organisations as appropriate
- consulting with and informing the relevant members of the organisation’s management
- following the organisation’s safeguarding policy and procedures
- Immediately referring cases to the Safeguarding Panel where there is a radicalisation concern
- Liaise with, pass on information to and receive information from statutory child protection agencies such as:
- the local authority child protection services
- the police
- this includes making formal referrals to agencies when necessary.
- Record and retain child protection records according to legal requirements and the organisation’s safeguarding and child protection policy and procedures.
- Work closely with the management committee/board of trustees and Designated Safeguarding Lead to ensure they are kept up to date with safeguarding issues and are fully informed of any concerns about organisational safeguarding and child protection practice.
- Contribute to regular reports to MHI’s board of trustees on issues relating to safeguarding and child protection, to ensure that child protection is seen as an ongoing priority issue and that safeguarding and child protection requirements are being followed at all levels of the organisation.
- Be familiar with and work within inter-agency child protection procedures developed by child protection agencies working in partnership with MHI.
- Be familiar with issues relating to child protection and abuse, and keep up to date with new developments in this area.
- Attend regular training in issues relevant to child protection and share knowledge from that training with everyone who works or volunteers with or for children and young people at MHI.
- Attend team meetings, supervision sessions and management meetings as arranged.
- Hold safeguarding workshops and drop-in consultations for the ongoing training and support of MHI clinical and volunteer support staff.
- Work flexibly as may be required and carry out any other reasonable duties.
- Child protection leads must have received relevant safeguarding and child protection training that MHI require and that is specific to their role. This training should be refreshed regularly and they should keep up to date with any changes in safeguarding and child protection legislation and guidance.
This job description is not exhaustive; it outlines the key tasks and responsibilities of the post. These key tasks and responsibilities are subject to change as needed by the charity. You will be expected in undertaking the above role to comply with any policies and procedures that MHI may issue.
We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.
The client requests no contact from agencies or media sales.
About the opportunity
As our Digital Marketing Officer, you will play a pivotal role in supporting the Marketing Manager and broader team in volunteer and school recruitment efforts, while managing our social media presence. Your primary responsibilities will include managing and curating content for Action Tutoring's social media platforms, including Facebook, Instagram, LinkedIn, X, and TikTok.
In addition to social media management, you will contribute to the creation of diverse content, such as graphics, videos, and photography, with occasional visits to our school programmes and events. You will also monitor and report on the impact of our social media campaigns, staying abreast of industry trends to optimise our digital presence.
If you're creative, passionate about education, and thrive in community engagement, we'd love to have you on board.
Closing date: Sunday 19th May 2024
Interviews: 28th and 29th May 2024
Start date: June 2024
Location: This role is remote. The candidate can be based anywhere in the UK. Occasional travel to London is required.
We use anonymised applications for our shortlisting process.
Duties and responsibilities
• Responsibility for managing Action Tutoring’s social media channels (Facebook, Instagram, LinkedIn, X, TikTok and YouTube). Plan content (in collaboration with wider Marketing and Communications team) in line with the charity’s wider campaigns, volunteer recruitment rounds and key messages, ensuring regular diverse posting.
• Work with the Marketing Manager to develop engaging content which encourages the recruitment of high quality volunteer tutors, enquiries from potential partner schools and raises awareness of the charity to potential fundraisers, donors and employees.
• Promote the breadth of Action Tutoring’s activities and projects on social media, working across the whole team to gather content to raise brand awareness (including Programme, Philanthropy, Operations, Policy and Impact).
• Contribute to the development of content for social media channels including graphics, video and photography, with the occasional visit to school programmes and other charity events.
• Regularly analyse and report on the impact of Action Tutoring’s social media content through weekly analysis, quarterly reporting and campaign analysis.
• Monitor social media trends and industry developments to ensure we’re maximising content across all channels.
• Lead on blogger, influencer and community outreach (e.g. Facebook community groups, Next Door) to help raise awareness of Action Tutoring's volunteering opportunities and encourage applications.
• Manage our national digital adverts (such as Indeed, CharityJobs, Do-It). Respond to any direct enquiries sent through these and other digital platforms, including the Volunteer Facebook Group and Google business.
• Identify national digital advertising opportunities for volunteer and school marketing, and support with content for regional adverts. Work with the Marketing Manager to analyse impact and decide where our budget is best spent.
• Support the day to day management of Action Tutoring’s website, editing content with updates upon request. Support with creating high quality, engaging content for the Action Tutoring website to ensure it’s optimised.
• Create external marketing materials on request and support with ad-hoc visual design work.
• Support with the attendance at volunteering promotion events, mainly university fairs.
• Any other duties deemed reasonable by the Chief Executive Officer.
Person specification
Qualifications criteria:
• Right to work in the UK.
We are looking for some of the following attributes, though you might be more experienced in some areas than others:
• Excellent knowledge of social media platforms such as Facebook, Instagram, LinkedIn, X, and TikTok.
• Copywriting skills: able to interact with a range of audiences and have outstanding verbal and written communication skills. The role involves representing our brand on various channels and you will need to be able to adapt your communication style to different audiences and inspire them to engage with the charity.
• Able to work independently and use initiative in a range of situations.
• Able to think creatively and generate content to effectively convey messages and motivate audiences.
• Adaptable and open to learning. You will need to be willing to adapt and to grow and develop with the organisation.
• Efficient and able to work under pressure when required, able to multi-task and juggle a varied workload.
• Committed to equality, diversity and inclusion.
• Committed to the mission and values of Action Tutoring.
• Committed to promoting and safeguarding the welfare of children.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Richmond & Hounslow Methodist Circuit is looking for a reliable and committed individual to support the life and work of our group of churches in SW London. They will play a crucial role in ensuring the proper organisation and management of our finances to enable our mission.
Key responsibilities:
- overseeing the Circuit’s day to day financial management
- supervising payroll and staff expenses
- financial reporting
- working with our accountants to produce annual accounts
- helping the Circuit to plan for the future
- advising on all financial matters
Benefits:
- £12,376 per annum based on 14 hours a week (£17.00 per hour; equivalent to £33,592 pa full-time)
- pension contribution of 6%
- working from home, with occasional in-person meetings
- flexible working
- 30 days a year annual leave (f/t equivalent, including bank holidays)
- annual leave increases with long service
- opportunity for additional hours, by mutual agreement
- supportive staff team
- helping local communities thrive and serve those in need
For more details, please see the detailed job and person specification, and the terms & conditions.
This is a new role for the Circuit, replacing a volunteer. In designing the position, the Circuit has aimed for maximum flexibility to secure the best candidate for the role. Initially, the person will need physically to attend some meetings to familiarise themselves with the Circuit's operations and ensure a smooth hand-over. For the right person, though, there will be considerable flexibility about how the duties are fulfilled in the longer-term. It is specifically expected that the role will allow for flexible scheduling to accommodate other responsibilities, including caring.
The Richmond & Hounslow Circuit comprises seven churches in southwest London. As with all Methodist circuits, these churches function autonomously yet collaborate closely in their ministry and mission efforts. The Circuit oversees joint resources, including staff and property. Presently, it employs four full-time ordained ministers, one full-time lay pastor, and a part-time administrator. As a part of the Methodist Church, its mission is “to respond to the gospel of God’s love in Christ and to live out its discipleship in worship and mission”. To fulfil this mission, the Circuit fosters a broad spectrum of ministry within its congregations, focusing on worship but also engaging in outreach to the homeless, asylum seekers, new parents, and various other groups. Joining a welcoming team, the successul applicant will be a crucial part of an organisation committed to serving Christ and the community.
Closing date for applications: 10 May, 2024 (to begin work as soon as possible)*
* Please note that we will offer interviews earlier than the closing date for suitable applicants, so we strongly encourage you to apply as soon as possible, if interested.
The successful applicant will have the right to live and work in the UK. Although this post is home-based, the Officer will need routinely to attend meetings in London. Owing to the nature of the employment, we are unable to offer support in obtaining a working visa.
To apply, please send an expression of interest of no more than 500 words on how you meet the skills required for this post and a CV to Rev’d Geoffrey Farrar, Superintendent Minister, Richmond & Hounslow Circuit.
To respond to the gospel of God’s love in Christ and to live out its discipleship in worship and mission.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Due to the rapid expansion of Day One Trauma Support over the last three years, the charity’s infrastructure has needed to respond quickly to meet its changing demands. There is now a requirement to ensure that the Finance and Resources team has the right skill set and capacity to provide the support needed by the charity in an efficient and proactive way.
The HR Officer and Executive Assistant role is a newly created position to reflect both the growing HR needs of the charity as the workforce expands, and the executive support required by the CEO and Senior Leadership Team (SLT) to ensure the efficient and effective running of the charity. This is a key role which is instrumental in bringing the HR and organisational administration functions together at an operational level.
Reporting primarily to the Director of Finance and Resources and assisted by an external HR and Employment Law support service, this role will provide advice, guidance and support to all line managers in HR related matters whilst building and nurturing relationships with key stakeholders throughout all levels of the organisation. This will include support to ensure the efficient and effective management, monitoring and reporting of people metrics, from recruitment, development, retention through to attrition and at all stages of the employee life cycle.
The role will also provide crucial executive support to the CEO and SLT of three Directors, to ensure the smooth operation of their responsibilities and co-ordinating efforts of various parties to ensure completion of key tasks and actions.
As part of an expanding and ambitious organisation, there are considerable development opportunities for the successful candidate and the ability to help shape the infrastructure of the charity.
About you:
You will have at least 3 years’ experience of delivering HR support directly and facilitating line managers to deliver HR support. You will have a demonstrable understanding of employment law and the practical application of this, with experience of implementing HR administration and operational best practice for example, in the areas of recruitment, capability and performance management. You will help lead in creating an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential, which is critical for Day One as a young organisation.
You will have significant experience of providing proactive and responsive administrative assistance to senior staff and demonstrable experience of developing and managing effective administrative systems. Additionally, the ability to build and maintain trusted relationships through professional engagement and communication skills, both written and spoken, that are effective, empathetic and adaptable to different situations are key to this role.
You will be highly organised and responsive to others in a way that is both timely and professional with well-developed time management skills to manage competing priorities, ensure follow up of actions and meet deadlines whilst working under pressure. A high level of accuracy and attention to detail is critical to this role, whilst maintaining strict confidentiality.
Day One is a young, ambitious national charity dedicated to supporting people impacted by serious or multiple injuries which could result in life changing consequences such as disability or death, referred to in the NHS as Major Trauma. We provide practical, emotional and financial support to adults and children as well as their families and loved ones. Inspired ‘by patients for patients’ our vision is that no one has to piece life back together on their own after catastrophic injury.
Please find the full application pack including job description on our website.
Inspired ‘by patients for patients’ our vision is that no one has to piece life back together on their own after catastrophic injury.
The client requests no contact from agencies or media sales.
Community Engagement Officer
£30,000 - £34,000 (dependent on relevant skills and experience) plus generous benefits
Location: Home-based, with occasional travel to Football Foundation offices and other sites
We are the Football Foundation - the Premier League, the FA and government’s charity that delivers outstanding grassroots facilities, more and better places to play, transforming lives and communities where it is needed most.
To help us with this important mission, we’re looking for a Community Engagement Officer to join the team and play a key role in ensuring we achieve our objectives of engaging with and increasing physical activity levels amongst the four key priority groups facing the greatest inequalities: low socio-economic groups, women and girls, disabled people and people with long term health conditions, and culturally diverse communities.
This is an exciting time to be joining the Football Foundation and this is a great opportunity to use your knowledge and experience of place-based working and community engagement to make a real difference through community sports.
About the Football Foundation
Over the last 22 years, the Foundation has awarded more than 23,000 grants to deliver outstanding grassroots facilities across England worth more than £877 million. This year, the Foundation will be investing more money than ever into facilities across England and is committed to improving the experience of playing football for everyone.
The Foundation’s goal is to unlock the power of pitches ensuring everyone has a great place to play regardless of gender, race, disability or place
The role
As Community Engagement Officer you will play a key role in ensuring the Foundation achieves its objectives of engaging with and increasing physical activity levels amongst the four key priority groups facing the greatest inequalities: low socio-economic groups, women and girls, disabled people and people with long term health conditions, and culturally diverse communities. This will predominantly be achieved through the critical support you will provide to our ambitious PlayZones Programme, as we continue to roll the programme out across priority areas of the Country.
We have an ambition to deliver in excess of 200 PlayZone facilities by 2025. To realise this ambition, we’re going to focus on investing in safe, inclusive, and accessible facilities in communities with the greatest need. We will tackle inequalities in physical activity levels and create inclusive opportunities for our priority groups to become active through recreational formats of football and other sports and activities.
With a great deal to do, the role will be pivotal in working with local groups to support them through the application process, and to ensure high quality projects are being developed based on local community need.
The role sits within the Football Foundation’s Delivery Team, the team responsible for strategic identification and capital project delivery, reporting to the Community Engagement Lead and with responsibility for a portfolio of PlayZone programme areas within one of the Delivery Team geographical regions.
You will provide critical support to applicants and work extremely closely with our network of Delivery Managers & Officers to advise and agree community engagement plans for a range of Over £25k projects – helping to ensure their engagement is robust, but that applicants also receive support and guidance as required throughout the development of their application.
Community Engagement Officers will champion the benefits of great engagement, capturing good practice, identifying successful approaches, and share knowledge and learning across the Foundation and other stakeholders.
What are we looking for?
You don’t need to follow football to apply, but it is expected that you appreciate the power of sport to change lives and have a genuine interest in using your skills and experience to help the Foundation achieve our charitable and strategic objectives.
You must be educated to HND/Degree standard, or with the equivalent experience, with knowledge of how sports development can be used for community benefit. You must have strong communication and interpersonal skills with experience of communicating with and supporting a diverse range of colleagues and customers remotely.
Your knowledge of place-based working and how to best reach and engage with local communities will be key for this role, as well as your understanding of the inequalities that exist in supporting active lives across socio economic groups, women & girls, individuals with a disability or a long-term health condition, and culturally diverse communities. You will be aware of and have experience of dealing with the operations and challenges faced by community organisations, charities, and the voluntary sector.
You must be highly organised, with working knowledge of different project management techniques and experience of managing multiple projects at the same time. While not essential, experience of producing robust reports and of using dashboards to monitor the progress of projects would be useful.
How we achieve our goals is equally important to us. We are striving to be an inclusive and diverse organisation which reflects the diverse communities, users and beneficiaries of our work and the outcomes we deliver. Becoming part of the Football Foundation team, will give you the chance to deliver a positive impact in every community in England; to help transform lives and communities through great places to play; and to be part of a supportive and inclusive staff team that works hard and plays fair to achieve its goals.
For full details of the role and requirements, please download our recruitment pack below.
What can we offer you?
The salary for this role is £30,000 - £34,000 per annum (dependent on relevant skills and experience). You will start on 25 days annual leave plus bank holidays (which increases after 2 years), plus additional time off to volunteer. We also offer a generous pension scheme (8% employer contribution), collective bonus scheme, free health care provision, a monthly gym subsidy, interest-free season ticket loan, death in service benefit and access to selected match tickets
We are committed to helping our team members maintain a healthy work-life balance, so offer flexible working around core hours to help achieve that.
Equality and Diversity Commitment
The Football Foundation is committed to, and values the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive working environment where all our team feel respected and supported in fulfilling their potential. We encourage and welcome applications from all, regardless of background and are particularly interested to hear from individuals belonging to under-represented groups including diverse ethnic communities, individuals with a disability and those from the LGBTQI+ community.
Should you need any adjustments to the recruitment process, at either application or interview stage, please contact us at jobs @ footballfoundation. org .uk
How do I apply?
To apply, please follow the steps outlined below:
1. Please send the following to jobs @ footballfoundation. org. uk
o CV
o Cover letter - please highlight briefly and clearly how your skills, abilities and experience equip you for the role, together with your reasons for applying.
The closing date for applications is: Wednesday 22 May 2024 at midday
Interviews are currently scheduled for 30 May 2024.
Due to the volume of applications received for most roles, the Foundation only contacts candidates if they are shortlisted for interview. If you do not hear from us within two weeks of the closing date, you should assume your application has not been successful.
Please note that you must be eligible to work in the UK to apply.
The client requests no contact from agencies or media sales.
Job title:Community and Events Fundraising Officer (East Coast of Scotland)
Division:Income Generation
Responsible to:Senior Fundraising Officer
Hours: Permanent, 36 hours per week (Full Time). This role will require occasional
weekend and evening working for which time off in lieu will be agreed
Location:Home based in the East Coast of Scotland (with travel throughout)
Salary: £26,895 – £29,746
- Advertised from: 3 May 2024
- Closing Date: Monday 27 May 2024 at 12noon
- Interview Date: Monday 3 June 2024
- Interview Location: National Office, Paisley
By joining Scottish Huntington’s Association (SHA) as a Community and Events Fundraising Officer you can play a full and active role in securing income to improve the lives of families impacted by Huntington’s disease.
Scottish Huntington’s Association is the only charity in the country exclusively dedicated to providing expert and personalised support for those impacted by Huntington’s disease when they need it, regardless of where they live.
Organised, motivated and a confident communicator, you’ll be responsible for driving income and building relationships throughout the East Coast of Scotland, to ensure we have the funds needed to deliver our specialist services for every family impacted by this devastating disease. We welcome applicants from a variety of backgrounds including (but not limited to) account management, marketing, fundraising, event management, or sales, and candidates who are based in any of the following areas: Aberdeenshire, Dundee and Angus, Edinburgh and the Lothians, Fife or Perthshire.
From supporter stewardship, event management, delivering inspiring presentations, and managing volunteers, no week will be the same. The Community and Events Fundraising Officer (East Coast of Scotland) will be joining a hard-working and talented fundraising team, working closely with our Senior Community, Event & Individual Giving Fundraising Officer, Community and Events Fundraising Officer (West Coast of Scotland), our SHA Communications team, as well as the wider SHA team.
We are looking for an engaging, passionate and tenacious person who can deliver strong, cost effective and sustainable income growth for the charity, along with good copy writing, admin and organisational skills, experienced at developing relationships, and can manage a busy and varied workload. This is a chance for you to channel your varied skills, qualities, and passion for relationship building to improve the lives of families impacted by Huntington’s disease in Scotland.
In line with our commitment to safeguarding, this role is subject to a Basic Disclosure check. SHA is committed to equality of opportunity and to providing a service that is free from unfair and unlawful discrimination. We therefore aim to ensure that no applicant, volunteer, or member of staff is unfairly treated on the grounds of offending background.
You will work from home with periodic travel throughout the East Coast of Scotland. There will also be occasional travel required for organisation-wide meetings.
This role will require occasional weekend and evening working for which time off in lieu will be agreed.
In addition to a competitive salary, we offer benefits including flexible working practices, and a generous leave allowance totalling 37 days (25 days Annual leave and 12 days public holidays). Upon 5 completed years of service, you will receive an extra day for each completed year up to a maximum of 5 days, and the the opportunity to opt into our competitive pension scheme.
This is an exciting time for the charity, now in the second year of Standing Tall: A Strategy For Growth 2023 - 2028 to transform the care and support of Huntington’s families, expand specialist services and deepen involvement in research and clinical trials.
About Scottish Huntington’s Association
People impacted by Huntington’s disease need specialist services to cope with a severe and complex disease, its impact on families, and a lack of awareness amongst health and social care providers and the wider public.
Scottish Huntington’s Association is the only charity in the country exclusively dedicated to providing expert and personalised support for those impacted by Huntington’s disease.
Our personalised support reduces unnecessary hospital admissions, supports carers and other family members; lowers household poverty; and alleviates wellbeing risks to children and young people living in Huntington’s families.
We are commissioned by NHS Boards and Health and Social Care Partnerships throughout the country to share our expertise with front-line staff and build support for improved services and higher standards of care for every family impacted by this devastating disease. Scottish Huntington’s Association plays a full and active role in attracting the global research community to Scotland to work in partnership with us to improve the lives of families impacted by Huntington’s disease.
If you wish to apply to join a values-driven organisation, founded by families for families and recognised at national and international levels for its expertise and support delivered through a nationwide network of Huntington’s Disease Specialists, Specialist Youth Advisors, and Financial Wellbeing Officers, please follow the application notes below.
Application notes
Please review the Job Description and Person Specification documents then complete the downloadable Application Form and the downloadable Equal Opportunities Monitoring Form, which are also available in the vacancies section of our website.
Please email your completed application, including the Equal Opportunities Monitoring Form, with the subject line Community and Events Fundraising Officer (East Coast of Scotland) vacancy, to the email address that you will find on our website in the vacancy section.
Informal enquiries should be made for the attention of the Head of Income Generation by emailing us.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We’re looking for a Housing & Income Officer to join our Landlord Services team based locally at our services in Bracknell, Windsor and Maidenhead.
£32,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel in control of your career? You’ll feel at home here.
Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Look Ahead manages a number of young people services in Bracknell and the Royal Borough of Windsor and Maidenhead.
Look Ahead is looking for a highly motivated and committed Housing & Income Officer for an initial 6-month placement to work alongside our support workers and deliver a good quality intensive housing management service to our customers.
The successful applicant will be responsible for all aspects of housing management within the service. This will include rent arrears management, occupancy agreement management, ASB management, void management and some compliance and repair reporting responsibilities. This is not an exclusive list.
You will be based at our local offices in Bracknell, the Royal Borough of Windsor and Maidenhead. You will have significant daily contact with our customers and staff.
The successful candidate needs to be able to meet challenging targets for arrears and voids, have excellent problem-solving skills and be prepared to “go the extra mile”.
The role is based on site at two of our young people's schemes- visiting customers in their homes and having a presence in the community. This role covers Bracknell Forest in Berkshire, the Royal Borough of Windsor and Maidenhead region.
This role is a Fixed Term Contract, lasting 6-9 months.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you’ll do:
• Sign up new customers to the appropriate occupancy agreement and ensure housing benefit claims submitted and maintained correctly.
• Be responsible for monitoring and updating all relevant information on Look Ahead`s housing management database including inputting all new customers and ending occupancy agreements in a timely way.
• Proactively monitor rent accounts and take timely and effective action to deal with increasing rent and service charge arrears.
• Ensure all customers are supported to have the most appropriate payment method (rent payment cards, direct debit etc.) for their individual circumstances to ensure easy payment of their rent and/or arrears.
• Lead on making back-dated claims for housing benefit and appealing over-payment deductions.
• Ensure that all customers are kept informed of their rent account status regularly and that action plans are agreed with customers to address any arrears or other rent related issues promptly.
• Issuing arrears warning letters, monitor payment agreements and escalate arrears enforcement action.
• Serve accurate notices for possession, complete court paperwork and represent Look Ahead in court cases in the county court.
• Requesting rent adjustments and repayment of housing benefit over-payments
• Ensure that there are effective and on-going liaison processes in place with key agencies such as the housing benefit service, Department of Work and Pensions and local police.
• Develop and promote financial inclusion initiatives in the service such as advertising credit unions and local debt management advice services.
• Act as the lead role for void management in services – ensure void inspection forms are completed, void reporting systems are maintained and that there is effective liaison with the organisation’s void team and contractors. Ensure that void turnaround times are in line with Key Performance Indicators and post inspections are completed and reported.
• Support local staff to ensure occupancy levels at the service are as high as possible and escalate issues where necessary.
• Lead on ASB enforcement across the portfolio ensuring early intervention techniques are utilised. Ensure timely and appropriate actions is taken against perpetrators including issuing warnings and serving notices where appropriate.
• Maintaining systems and spreadsheets associated with all housing management functions and producing reports and data where requested.
• Act as the lead role for reporting repairs in the service both in communal areas (internal and external areas) as well as in customer rooms. Ensure all works are post inspected and reported. Liaise with contractors to ensure access is granted.
• Act as the lead officer in completing all required compliance tasks within the service including call point and fire alarm checks, fire door checks, fire evacuation drills, health and safety inspections, carrying out living standard checks. This list is not exhaustive.
• Make sure all compliance records are maintained to a good standard and that KPIs are being met. Liaise with the scheme manager regarding underperformance against compliance targets.
• Participate in team meetings, 1:1 meetings with the manager and undertake any training required for the post.
• Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager
• Adhere to all the policies and procedures of Look Ahead Care & Support, those specific to the project including any statutory requirements.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
• Approachable and open behaviour. Can work independently and as part of a team.
• Prefers working as part of a group or team.
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
• Exercises decisions and discretion in a non-judgmental manner.
• Is assertive and will challenge others.
• Has a practical and logical mind and is naturally well organised.
• Thrives on change and enjoys dynamic diverse environments.
• Demonstrates significant confidence and high levels of self-esteem.
• Is respectful, articulate, and sensitive in style of communication.
• Is passionate and enthusiastic about his/her career and job experiences.
• Is motivated towards excellence and improvement of personal performance with a can-do attitude.
• Committed and passionate about improving the life chances of vulnerable customers.
• Ability to cope positively with challenging and diverse behaviour.
What you’ll bring:
Essential:
- Experience of monitoring rent accounts and managing rent arrears
- Experience of using computerised rent systems to monitor arrears and record information.
- Ability to track and manage void properties and ASB cases.
- Knowledge of managing ASB and lettings and be able to explain good practice in this area.
- Extensive knowledge of welfare benefits, especially housing benefit.
- Experience of liaising with housing benefit departments, the DWP and other external agencies.
- Confidence in interpreting rent accounts and using IT packages to run and create reports, identify priorities, and update records.
Desirable:
- 1-2 years’ experience in housing management.
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.