Assessment Administrator Jobs

Mental Health Matters Wales is one of Wales’s leading mental health charities. We are an ever-growing charity with big ambitions. We need a wide, diverse and range of experience and skills in our team. Our team members are our number one resource. We do our upmost to ensure individuals feel respected, valued, and cared for, by enabling career success through the provision of unique opportunities to thrive and foster an inclusive workforce which embraces our shared set of core values based on character, relationships, and giving back to the communities where we work.

If this sounds like an organisation you would like to join and become part of a dynamic staff team to lead the way in supporting the improvement of social, emotional and physical wellbeing needs of the population across communities in Wales, then Mental Health Matters Wales is the organisation for you!

The PPASS service aims to improve and enhance the West Glamorgan regional advocacy network by creating a new form of peer advocacy and peer support for parents who are going through the child protection process, statutory assessment and/or the looked after children system within the Neath, Port Talbot and Swansea area.

Main duties

⦁ To provide an advocacy service for parents who are going through the child protection process, statutory assessment and/or the looked after children system

⦁ Provide advocacy support, to clients which may include accompanying clients to meetings, or support in writing letter to represent and/or negotiate on their behalf as requested.

⦁ To work in such a way as to encourage clients to self-advocate as much as possible via training/coaching/rehearsing

⦁ To provide clear information to enable clients to understand their rights and to make informed choices on options available to them

⦁ Undertaking promotional activities across West Glamorgan to promote the service in line with an agreed promotional plan.

⦁ Attending various meetings as requested by the council which may relate to promoting, reviewing and evaluating the service.

⦁ To make and maintain secure, accurate and confidential case records

⦁ To maintain contacts in the community

⦁ Work alongside the peer support workers to provide a wrap-around service for the clients. 

In conjunction with the manager actively develop and maintain links with other advocacy groups within Neath, Port Talbot and Swansea.

For more information, please visit our section on our website to download a recuriment pack

As part of our fund management programmes, THET will be conducting a variety of international visits and events in the next 11 months. We require a consultant to lead the administration of the logistics involved in this work.

Assignment overview and scheduling

The consultant will provide logistical support across three main categories:

1. Scoping assessments in four sub-Saharan African countries, namely Ethiopia, Malawi, Somaliland and Zimbabwe
   1. A scoping assessment is a week-long series of in-person meetings with Ministry of Health and other relevant government sector representatives, subnational health agencies and government authorities, regulatory bodies, training institutions, FCDO, UK DHSC, WHO local offices.
   2. Each visit will likely involve up to 3 staff travelling from the UK to the country
   3. The consultant will be responsible for organising their travel rather than the scoping assessment meetings.
2. Delegation visit from Zimbabwe to UK
   1. A week-long visit of up to 7 Ministry of Health representatives and other national stakeholders to the UK
   2. The consultant will be responsible for organising their travel and some of the meetings while in-country.
3. Programme launch events in Ethiopia, Malawi, Somaliland and Zimbabwe
   1. A one-day long event in each country, with between 40-80 attendees
   2. Each event will likely see 2-3 staff travelling from the UK to the country. The consultant will be required to organise their travel and venue booking.

Knowledge, Skills and Expertise required

To successfully undertake this assignment, the Consultant should meet the following minimum requirements:

• International travel logistics experience, ideally in sub-Saharan Africa
• Excellent written and verbal communication skills in English
• Budget preparation and tracking
• Proven organisational and administrative skills, with sound IT skills (Word and Excel)
• Flexibility and adaptability working within a small organisation
• Ability to work independently and take the initiative

The contract is for 40 days over eleven months. The Consultant will receive a daily rate of £180, which totals to £7,200 for the whole programme. The consultant will invoice THET on a monthly basis. Please note that this is non-negotiable and will cover all expenses apart from project-related travel and communication expenses. Where reasonable travel and communications expenses are incurred, the Consultant will be remunerated following submission of timely and accurate receipts.

Receipts must be kept, where possible, in order to claim for support costs. Consultants will not be expected to use their own funds to cover project-related costs.

Candidates must submit their CV along with a short cover letter of no more than two pages to THET by Sunday 19th May. Shortlisted candidates will be invited to an online interview the following week.

Please visit our website for the full JD and instructions.

This is an exciting opportunity to provide clinical leadership and supervision to a number of therapeutic services within Richmond Borough Mind. Our developed and respected Psychotherapy and Counselling Service has been providing long-term counselling interventions to local residents since 1988. The service is self-funded and offers a range of therapies which aim to provide individuals with the support and opportunity to work through their difficulties in depth with a skilled and experienced trainee or fully qualified therapist. Sliding scale rates are offered to make sure that we are accessible to all. We also run a number of therapeutic, psychoeducational, support and peer-led one to one sessions and groups, training workshops and other activities.

We are looking for a skilled and qualified (or in advance training) counselling supervisor to provide clinical supervision, leadership, management and service development of our Psychotherapy and Counselling service. Knowledge and understanding of a number of modalities would be an asset.  Part of the role will be to help us achieve and maintain BACP or equivalent service accreditation and to grow the service.

As well as having an empathy with the core values of RB Mind, the successful applicant will be a confident and versatile communicator with outstanding relationship-building, organisational and problem-solving skills, and have the ability to provide empathy and guided support to staff, volunteer counsellors, administrators and clients. You will be supported by senior management colleagues and gain a rich experience of low, moderate and more complex cases.

Richmond Borough Mind values diversity and difference.  We welcome applicants from all sections of the community, particularly individuals with lived experience of mental health problems.

Benefits of working for RB Mind:

• 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata]
• Contributory pension
• Bonus 1 day of annual leave per year over the festive period [pro rata]
• Employee Assistance Programme (EAP) which includes free counselling sessions and access to a wellbeing app
• Training and personal development opportunities
• Paid time off for medical appointments
• Staff away days and socials

Property & Facilities Manager

Salary: £37,500pa (pro rata); Full time or part time (3 days)

We are seeking a Property & Facilities Manager who will be responsible for managing the day to day running of the properties of Richmond Team Ministry and their facilities. The properties include three churches, their associated church halls, vicarages, Parish Office and investment properties.

We are looking for someone with property and facilities management experience including managing small building projects and related finance and budgeting.  S/he needs to be able to work collaboratively as part of a small team and have the ability to take the initiative and develop the role while supporting the ethos of the Richmond Team Ministry.

The position is based in Richmond upon Thames. 

Empower Change: Lead operations at a purpose driven, people focused Charity as our new Operations Manager

About Hearts Together

Hearts Together is a Plymouth based charity providing support and accommodation for patients, carers and relatives and also healthcare professionals and trainees working in the local healthcare centres.

Hearts Together has big plans for the future and the role of Operations Manager is key to its success. Our day-to-day operations are extremely busy and we have a number of new projects which are due to come online which is very exciting. Ensuring that we provide a safe and welcoming environment for our guests and our team is hugely important and continuous improvement is at our heart. We are not just looking at what we do today but how we will do things in the future and how we can successfully scale our operation to meet our long-term ambitions.

Hearts Together is an organisation which encourages its team members to actively contribute their thoughts and ideas and to work together to achieve its aims and ambitions. You will be given the space to work autonomously but with the support of your colleagues and line manager when you need us. You will be able to work to your strengths and to share your successes and learning with the wider team who will in turn look to share their experiences and learning with you.

At the heart of all we do are our guests, first and foremost we exist to support them and in your new role you will have the opportunity to get to know our guests first-hand and to make a positive difference to their lives.

The role of Operations Manager sits within the Management Team.

The Role

The role of Operations Manager is critical to the long-term sustainability of the charity and plays a pivotal part in ensuring that we remain both relevant and necessary.

This role involves:

• Oversight and responsibility for the day-to-day delivery of guest services
• Line management and HR responsibility for the operational team
• Oversight and responsibility for health and safety organisation-wide
• Implementation and delivery of new guest services
• Review and development of existing guest services
• IT/technical responsibility – system admin/super-user
• Reporting and responsibility for specific budgets
• Guest/beneficiary satisfaction – ensuring consistently high standard of service and satisfaction is achieved across all areas
• Impact and outcome tracking/reporting
• Training/mentoring/performance management
• Support with grant application preparation and reporting
• Deputising for the CEO in operational matters
• Facilities/estates management
• Stakeholder engagement/relationship management
• Events organisation/support
• Representing Hearts Together externally at networking events, including occasional evening work.
• Travel as required to meet with supporters, beneficiaries and key stakeholders.

Person Specification:

Essential Requirements:

• Strong HR background in terms of leading others and managing HR matters/employee relations
• Demonstrable experience of working to targets and delivering quality outputs collaboratively with others
• Confident and sophisticated communicator
• Strong customer/supporter focus, with excellent interpersonal skills
• The ability to manage conflicting priorities in a fast-paced customer focused environment
• Financial and business acumen – ability to draft budgets, report on variances and interpret financial data
• Strong report writing skills
• Knowledge and experience of facilities management and health and safety, including food hygiene, risk assessments and policy writing
• Confident and proficient in the use of IT systems as a user admin/super-user level
• Highly motivated, with a strong work ethic
• A team player, happy working within a ‘flat’ hierarchy

Desirable Requirements:

• An undergraduate degree or professional qualification in a relevant field
• Experience within the Charity sector
• Experience of hotel/hospitality management
• Experience within the health/social care sector

Employee Benefits:

• Enhanced annual leave
• Employee discounts
• Health insurance
• Mental wellbeing support
• Holiday purchase scheme
• Free tea and coffee
• Training opportunities

The Catalyst Collective is an innovative and rapidly growing non-profit organisation. Since our pilot programme launched in January 2021, we have expanded significantly. As we enter our fourth year of operation, we are seeking an organised and proactive Programme Manager to play a pivotal role in driving our growth and ensuring the successful delivery of our mentoring programmes.

The Programme Manager will work closely with the Programme Director to lead and manage key components of our mentoring programme. This includes building strong relationships with mentors, mentees, and partner schools, as well as coordinating training, enrichment activities, and programme delivery. The ideal candidate will have excellent organisational skills, a passion for empowering young Black women, and the ability to foster a supportive and inclusive environment.

Key Responsibilities: 

Mentee Recruitment and Induction

• Work closely with partner schools to finalise mentee cohorts.
• Visit schools to deliver induction sessions familiarising mentees with the programme.
• Lead mentor-matching sessions with support from Mentoring Coordinators.

Mentor Training and Onboarding

• Develop and deliver training sessions for mentors.
• Collaborate with the Recruitment Coordinator to ensure a diverse mentor pool.
• Support mentors to maximise the impact of their relationships.

Mentor Coordination

• Support a cohort of up to 30 mentoring pairs.
• Conduct monthly check-ins with each mentor.
• Facilitate mid and end-of-year reviews for mentoring pairs.

Enrichment Delivery and Planning

• Plan and deliver enrichment activities like career trips and work experience days.
• Evaluate the impact of enrichment activities and gather feedback.
• Collaborate with partners and vendors for enrichment events.

School Liaison

• Serve as the primary contact for partner schools.
• Regularly update schools on programme developments and mentee progress.

Safeguarding

• Act as a point of contact for safeguarding matters.
• Maintain accurate safeguarding records and ensure confidentiality.

Communications

• Produce a monthly mentor newsletter.
• Contribute to social media content.

Reporting

• Support the Programme Director in preparing updates for the Advisory Board and funders.
• Produce the End-of-year report showcasing the programme’s achievements.

Administration

• Review and approve in-person mentoring meeting requests.
• Conduct risk assessments.

Staff Management

• Line manage Mentoring Coordinators and the Programme Assistant.
• Provide task management to other team members as required.

Person Specification:

Essential Experience and Skills

• Proven experience in programme management, education, charity work, or volunteering.
• Strong interpersonal skills with the ability to build relationships with diverse stakeholders, including young people, schools, and professionals.
• Excellent communication skills, both written and verbal, with the ability to present to groups.
• Strong organisational skills with the ability to multitask and manage competing priorities.
• Proficiency in IT tools and platforms, including Google Workspace, Zoom, and project management software.

Essential Knowledge

• Understanding of mentoring or coaching practices, especially for young people.
• Knowledge of safeguarding practices and procedures.
• Awareness of issues facing young Black women in education and employment.

Essential Personal Attributes

• Passionate about tackling educational and employment disadvantage.
• Organised, proactive, and able to work independently.
• Effective time management skills.

Other Requirements

• A clean enhanced DBS check (The Catalyst will carry this out).
• The right to work in the UK.
• Flexibility to travel to partner schools in London.

Desirable

• Previous experience in mentoring, coaching, education, charity work, or volunteering.
• A university degree or equivalent experience.
• Knowledge/experience of working or volunteering in schools or the education sector.
• An understanding of the non-profit sector. 

Are you looking to develop your skills and experience while working for a leading housing and homelessness charity?  

We are looking for 2 people to join the dynamic and friendly Rent Service Team in Assistant Rent Service Partner roles.

This busy team processes Housing Benefit payments from 55 local authorities in the UK for up to 4000 St Mungo’s residents; and collect over £45 million in rent and service charge plays a key role in the organisation to support clients to rebuild their lives. In this role you will:

• Provide administrative support to the Rent Service Team to facilitate early intervention of rent arrears overall.
• Be responsible for a caseload of up to 750 residents; working proactively to support clients in prevention of rent arrears within your designated caseload.
• Use your sound influencing skills in the recovery of former tenant rent arrears.
• Communicate effectively to provide high levels of customer service to internal and external stakeholders.

In this role you will be required to work for at least 2 days per week from our Central Office in Tower Hill, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week, from home.

About you

We think these roles offer a great opportunity for proactive people looking to develop the skills required for future career progression. We encourage you to apply if you can provide excellent customer service and demonstrate the below:

• Some knowledge, and experience of tenancy management, income and arrears collection, or a willingness to develop these skills.
• An understanding of general benefit legislation and its effects on vulnerably housed people and people experiencing homelessness.
• The ability to work as part of a team with good communication skills to communicate effectively, both verbally and in writing with a variety of different people.
• Strong administration skills, attention to detail and the ability to use different IT packages including Microsoft Office.
• Good organisation and the ability to effectively prioritise your own time and workload.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 3 June 2024

Interview and assessments on: 12-14 June 2024

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

New Horizon Youth Centre has been commissioned by the Mayor’s Office for Policing and Crime (MOPAC) as part of an Alliance with Safer London, St Giles Trust and the Anna Freud Centre to deliver on their Children and Young People’s Violence and Exploitation and Reduction support service. The commission will run from June 2024 for three years. As part of this, an additional service will be set up within the NHYC Youth Justice team specifically to deliver on the Alliance contract. This will include a team of Housing Caseworkers who will carry out assessments and advocacy work with young people under 25 who are fleeing violence and exploitation, in order to move them on successfully into both emergency and long-term housing options. You should be passionate about working with this client group, able to manage a fast-moving caseload, and committed to working collaboratively with a team across multiple services.

Salary: £31,200 - £34,736

Closing Date: 10am, 5th June 2024

Are you a good communicator with an understanding of the issues affecting carers? Do you have strong emotional resilience and a desire to help others? Do you enjoyed a busy and rewarding working environment?

We have an opportunity to work for our Adult Carers Team as an Adult Carers Support Advisor. You will provide emotional and practical support to Adult Carers in the London Borough of Bromley, aligned and working closely with the integrated care networks.

• To offer emotional and practical support to build resilience for carers on a one-to one basis.
• To provide support face to face, over the phone and in group settings.
• To develop and run local support groups.
• To actively target those carers facing multiple issues, most likely to fall into crisis
• To support carers to access and where appropriate complete Carer’s Assessments
• To build and maintain a network of contacts with local service providers
• To organise and participate in training events for carers and professionals.
• To organise and participate in events for carers and or to raise awareness of carers needs, such as but not limited to Carers Week and Carers Rights Day
• To run an active caseload within the KPI requirements of the Bromley Well contract.
• To input cases on to the Charity log system accurately
• To ensure that services are accessible to carers.
• To participate in the provision of news and the production of the Carers newsletter
• To collaborate with other Bromley Well partners, including Mencap/MIND etc. to ensure effective appropriate referral pathways for quality service provision.
• To abide by and take part in the development and review of policy and procedure for the Carers pathway.
• At all times to maintain the professional integrity and reputation of the Charity and represent their main interests in any dealings with other bodies, groups and individuals.
• Attend staff meetings, supervision and organisational events as required.
• Collect case studies to help demonstrate AGE UK Bromley and Greenwich’s Adult Carers Support service’s impact.
• To undertake any other duties commensurate with the purpose and remit of the post.
• Undertake out of hours and weekend work as the role requires for which TOIL will be granted

If you think you are able to make a difference to the lives of adult carers, we would love to hear from you. For further details please read through the job pack and apply via our website.

Location: Denpasar, Bali, or Bristol or London, UK

Closing date for applications: 27 May 2024

Contract status: Full-time

Start date: As soon as possible

Contract duration: Permanent

Remuneration: Rest of UK (Bristol) GBP 28,000 - GBP 33,000; London GBP 32,000 - GBP 37,760; Bali or Denpasar IDR 235,000,000 - IDR 283,342,176 gross per annum

Salary band: Senior Officer 

We rebuild tropical fisheries with coastal communities

Blue Ventures is a marine conservation organization that puts people first. We support coastal fishers in remote and rural communities to rebuild fisheries, restore ocean life and build lasting pathways to prosperity. Our work began two decades ago in Madagascar’s remote coastal communities and is growing globally. 

Across a dozen countries, we’re partnering with traditional fishers and community organizations to design, scale, strengthen and sustain fisheries management and conservation at the community level. We bring partners together in networks to advocate for reform, and share tools and best practices to support fishing communities across the globe. 

Summary job description 

We seek a Development and Grants Senior Officer to support our funding applications and grant reporting for Blue Ventures’ Indonesia programmes. This pivotal role offers the opportunity to join a dynamic and rapidly expanding team with prospects for professional growth and exposure to diverse projects within our global portfolio.

This is an exciting opportunity to join an ambitious and fast-growing team, with opportunities for travel, professional development and learning from across our global programmes.

We are looking for an experienced individual to support grant application management and the production of high-quality narrative and financial reports. Reporting to the Development and Grants Lead - Indonesia, the role will work closely with our field-based teams and partner NGOs in multiple countries worldwide, focusing on fundraising and grant management in Indonesia.

The successful candidate will have excellent written and verbal communication skills, with proven experience in maintaining systems to keep track of funding applications and reports and ensuring accountability to and compliance with donor requirements.

Experience in the environmental conservation and international development sectors would be beneficial. Fluency in English is required.

The successful candidate will be motivated, proactive, highly organised, and able to assimilate and interpret large volumes of information into clear and compelling applications and reports.

Assessment of applications will include candidates’ alignment with BV’s core values and mission to support human rights-based approaches to marine conservation and fisheries management.

The ideal candidate thrives in fast-paced, ambitious environments and independently navigates complex challenges. This role demands problem-solving acumen and the ability to operate autonomously while contributing to collaborative team efforts.

Our hybrid working policy currently requires attendance in the office at least two days per week.  

Work setting: Hybrid (2 days per week in the office)

Salary: between £33,075 and £41,895 per annum

Hours: Full-time (36.5 hours per week)

Contract: 12-month FTC

Location: Midlands

Are you passionate about ensuring the integrity and compliance of External Quality Assurance processes within the education sector? Do you thrive in a dynamic environment where you can lead, support, and implement strategies for continuous improvement?

TPP are recruiting an EQA Manager on behalf of our client, a highly respected awarding organisation dedicated to ensuring the safe and fair awarding of qualifications.

The Role:

As the EQA Manager, you will play a pivotal role in overseeing external quality assurance processes and procedures, maintaining high standards and compliance with regulatory and awarding organisation requirements.

Main responsibilities:

• Manage all EQAs, including performance management processes.
• Lead recruitment efforts and ensuring appropriate training for EQAs.
• Ensure the smooth implementation of EQA processes and procedures to uphold regulatory compliance.
• Deliver annual budget reports to the Head of Access and Compliance, providing detailed forecasting and recommendations.
• Develop and execute annual training and development plans for centres, EQAs, and internal colleagues.
• Create centre-based training materials and handbooks.
• Supervise standardisation activities and materials for EQAs, both internally and externally.
• Offer recommendations to the Head of Access and Compliance regarding external quality assurance and ongoing improvement efforts.
• Assist the broader organisation in readiness for inspections, audits, and self-assessments.
• Coordinate and ensure EQAs allocation to carry out monitoring in line for CASS strategy.

Requirements:

• Project and line management experience.
• Knowledge of current education legislation.
• Knowledge of awarding body and regulatory structures.
• Experience in external quality assurance processes and report writing.
• Understanding of post-16 education and lifelong learning.
• Excellent organisational skills, diligence and integrity.
• Experience of networking with key stakeholders.

  Additional information:

• Travel will be required in this role between the group's offices and nationally.

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Do you believe everyone should have a place to call home and the chance to lead a fulfilling life? Do you have the commitment, enthusiasm and resilience needed, to work with some of the most vulnerable people in our communities? If the answer is yes, this could be the role for you. SHP Islington Complex Needs services have a full time Project Worker Complex Needs position (Milton House) and a part-time Project Worker Complex Needs (Ashley Road) position available.

About the role:

SHP (Single Homeless Project) is one of London’s leading homelessness prevention charities and a dynamic and growing organisation changing 10,000 lives every year across London - from supporting people in crisis, to helping them take the final steps towards independence and employment.

We are seeking experienced and highly motivated staff members for our Complex Needs Accommodation Service. The role will require you to work alongside the Regional Services Manager , to provide a high level of support to these clients at our Ashley Road and Milton House projects.

You will be in a specialist role designed to work with people with complex support needs relating to: mental ill health, physical health & substance use needs. You will also play a key part in reducing the risk of re-offending, liaising with external professionals, preventing homelessness and promoting the independence and social inclusion of these clients.

The working rota for this post is Monday - Friday. (no weekend shifts) and a mixture of earlies (8am - 3.30pm) & lates (3pm - 10.30pm)

About you:

• Previous experience of working with people with complex support needs.
• Ability to manage a caseload and deliver positive outcomes utilising your knowledge of the health, social care and criminal justice sector.   
• A flexible, innovative and creative approach to working with a sometimes hard to engage and challenging client group, is also required.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 2nd June at Midnight

Interview date: 12th-14th June 

This post will require an Enhanced DBS check to be processed for the successful applicant.

We're looking for a kind, compassionate and resilient Team Leader to join our Hounslow Young People service in Chiswick.

£32,922.28 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

The post holder will be fully involved in all aspects of the day to day management of their designated services, including line managing the relevant front line staff. You will lead and develop competence of direct reports as well as carry caseloads of customers requiring support. You will work closely with the Service Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service as well as compliance with OFSTED standards.

This is a fixed-term contract, ending January 2025 with the potential for extension.

The working hours for this role will be 09:00 - 17.00, Monday - Friday, based in Chiswick.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations
Deliver an out of hours on-call service for region, where required
Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Service Manager/Head of Services, as appropriate
Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, networks in local business community
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is passionate and enthusiastic about his/her career and job experiences
Is motivated towards excellence and improvement of personal performance with a can do attitude

Essential:
Experience of working in a young persons supported housing scheme or similar service.

Desirable:
Other relevant professional memberships and/or specialist qualifications are desirable

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

The Mental Health IDVA will be employed by FearFree to develop pathways and processes for the Mental Health IDVA working in tandem with staff from Devon Partnership Trust to identify both patients and staff who are currently experiencing Domestic Abuse.

The Mental Health IDVA will work within a dynamic, fast paced, crisis intervention, advocacy and support service embedded within DPT to ensure all staff are aware of Domestic Abuse, and equipped to ask the right questions and encourage both patients and staff to engage with the support the Mental Health IDVA will bring to this environment.

The post holder will assist health practitioners to respond more effectively to domestic abuse, particularly those with complex and multiple needs, and will bring specialist knowledge and skills in empowering clients to seek the right support, and move forward.

The work will include providing specialist knowledge and expertise to other health care practitioners to ensure victims of domestic abuse (and their children) are safeguarded from further harm, to provide a strong partnership approach to service provision.

Priority will be given to medium and high risk cases that are employees and patients of DPT – those who do not live in Exeter/Mid Devon area to be sign-posted to specialist support within FearFree Devon, or referred to partner NDADA if living in North Devon. To work with all victims of abuse (male or female) who are currently registered with formal DPT support.

Key elements of the role include:  

· Providing priority support to both patients and staff at the hospital.

· Delivering Domestic Abuse training to all staff at the hospital equipping them to recognise all forms of Domestic Abuse and ensuring they are confident in starting those conversations, and seeking additional support from the Mental Health IDVA.

· Risk assessing and helping to keep service users safe through safety planning.

· Enabling victims to access and engage with statutory and other services.

· Engaging with and supporting the MARAC process, to ensure that the voice of victims is heard.

· Managing a caseload of medium to high-risk victims and working proactively to support them and their families.

· Develop and maintain working relationships with additional services relevant to this field.

· Ensure services and resources are appropriate and tailored to services users needs.

· Support the relationship build between client and statutory services.

Key Responsibilities:

· Hold a caseload and provide high-quality telephone and face to face crisis intervention, information, advocacy and support to both staff and patients at the hospital who have been identified as victims of Domestic Abuse.

· Proactively assess the needs and risks of clients regularly in line with FearFree policies and procedures, having full regard for case management, MARAC and safeguarding adults and children policies and procedures.

· Complete risk and safety plans for all clients, ensuring risk management and safety is at the heart of everything we do in line with company standards.

· Ensure all records comply with compliance and quality standards and information is recorded accurately and in a timely manner

·  Engage with all relevant support agencies,  acting as the “voice” of both staff and patient victims to seek support to address specific identified barriers.

· Support all caseload to access external support and sign-post where appropriate to enable caseload to engage with other organisations who can support them on their road to recovery.

· Work proactively to raise awareness of Domestic Abuse  and upskill all staff within the hospital to be able to identify potential Domestic Abuse, and seek support from the Mental Health IDVA.

· Attend regular safeguarding and domestic abuse meetings within DPT and health related settings to discuss active cases as required by the manager.

· Proactively assess the needs and safety of any children of the client and ensure that any risks/needs identified are addressed directly with them, having full regard to Safeguarding Children’s policy and complying with the Local Safeguarding Children requirements.

· Advise clients of their rights and options for seeking help and support from other agencies, making referrals, attending appointments with them when required, co-ordinating the provision of multi-agency support where necessary, and proactively advocating to ensure barriers to accessing support and protection are reduced.

· Proactively look for and implement innovative and creative ways of engaging vulnerable and hard to reach victims, particularly those with multiple needs, and sustain the engagement.

· Participate in multi-agency conferences and meetings in respect of children and adults at risk as required, providing reports and undertaking actions as necessary.

· Work in partnership with key agencies, particularly with external support agencies, to ensure effective joint working.

· At all times protect the safety and security of service users, staff, volunteers and buildings, and the confidentiality of records and other information in line with data protection requirements.

· To be flexible with meeting clients which may involve working outside of normal working hours.

· Produce data, reports, evaluations and undertake research, as requested and directed by the Manager.

General

· Remain up to date and concordant with organisational procedures, policies and professional code of conduct, upholding standards of best practice.

· Attend and contribute to team meetings.

· Contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holidays and sickness where required.

· Undertake agreed training and keep updated on changes in legislation, policy, and best practice.

· To support additional duties at your team managers discretion.

For a full job description/person specification and to apply, please follow the link provided on this website. The closing date for this role is 14th June, with interviews currently planned to take place the following week.

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.