Stuart Low Trust – Operations and Communications Manager (28 hours per week)

Stuart Low Trust (SLT) is a well-established, multi-award winning charity based in Islington, London. Through social activities we bring people together for better health and wellbeing. Many of our participants have a history of mental ill health, poverty and social isolation. Islington has an above average suicide rate, with the highest numbers of severe mental health and depression in London.

SLT is looking for an experienced, enthusiastic and highly motivated Operations and Communications Manager to join its small team. This role is an exciting opportunity as SLT progresses on its ambitious 3 - 5 year Business Plan and is integral in setting up, implementing and managing new innovative services and partnership working which will increase our output and double our income. 

We seek a dynamic and motivated candidate with fantastic organisational, digital and creative thinking skills; who will thrive on this challenge. Successful and substantial management experience with the ability to turn plans into reality are key. If you have the skills and knowledge detailed below, with a proven track record within a charity or social care setting then this could be the role for you.

SLT is offering a salary of £30,000 per annum (pro rata), flexible working, excellent holiday entitlement and a contributory occupational pension scheme. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Deadline for applications: 5m on Friday 9th October 2020

Interview date: Saturday 17th October 2020

Start: December 2020/January 2021

Hour of Work: Full time (37.5 hours) or Part time (30.0 hours – Pro rata) will be considered

THE BRENT CENTRE FOR YOUNG PEOPLE

The Brent Centre for Young People (BCYP) exists to improve young people’s lives so they can manage their challenges now and become healthy adults. Our trained therapists are specialists in the provision of effective mental health treatment of young people who need it most. The Brent Centre is also an important Research Centre on Adolescent Breakdown and Psychotherapy.

Currently, the BCYP is the leading mental health charity for young people in North West London, helping over 700 young people a year with a wide range of issues. We offer specialised treatment in the areas of depression, suicide prevention, tackling self-harm, eating disorders, exam anxiety and more. Our approach is rooted in psychoanalytic psychotherapy. We aim to reach significantly more young people in the years ahead, drawing on our heritage that combines specialist treatment in-house and outreach into communities.

Set up over 50 years ago with to focus on preventing suicide amongst adolescents, and working in the heart of the community, we expanded into schools in the 1990s, and work closely with the NHS and CAMHS. As well as one-to-one support, in the form of AET and Psychotherapy we have Youth Offending Service projects, Sport and Thought - football-based therapy, as well as Family Therapy, parenting support and practical support for young people with housing issues, those at risk of exclusion, or those not in education, employment or training.

JOB SUMMARY

The Development and Communications Executive will have the responsibility to assist CEO & Clinical Director and the Leadership Team in developing and implementing the Brent Centre for Young People (Brent Adolescent Centre) Development and Communications Strategies.

The responsibilities of the Development and Communications Executive will encompass leadership on business development, communications, innovative funding and partnerships of various kinds. This is a wide-ranging role which also brings strategic insight into how to enhance performance across the organisation.

The post of Development and Communications Executive will play a key role in the organisation development by raising its profile, reaching new partners and increasing income – helping to define and deliver our Development Plan. 

The Brent Centre offers flexible working arrangements and family-friendly policies. We welcome applications from people who wish to balance this dynamic role with family commitments, whilst ensuring the requirements of the job are met.

Deadline for applications: 5 October 2020

Interviews: Week commencing 19 October 2020

Care Navigator

Salary: £25,500 – £28,560 per annum + 6% pension

Hours: 36 hours per week

Based at: Various GP Surgeries as assigned

Contract: One year (possible extension)

Closing date: Monday, 12 October 2020, 12noon

Interviews: Tuesday, 20 October 2020

The Bridge Renewal Trust, in partnership with the NHS, are delivering care navigation services for older people in Haringey.

As a Care Navigator, you will work as part of a multidisciplinary team to support frail older patients in Haringey by providing individual holistic assessments and directing patients to appropriate services including activities that may help to promote their health, wellbeing and independence.

The Bridge Renewal Trust is a charity that delivers practical ways that people can live healthier, long and fulfilling lives – thus playing our part in working towards reducing health inequalities and building stronger communities.

Are you a passionate and dynamic individual with excellent organisational and interpersonal skills; and a proven track record of working in a multi-disciplinary team, working closely with GP practices and other healthcare professionals, the general public and voluntary sector?

We are currently recruiting a Care Navigator who will focus on helping patients to make full use of local community and voluntary sector services available locally, as well as those provided by health and social care providers.  The key requirements for this post are experience of working with clients providing person-centred care and being familiar with voluntary and community services to respond holistically to patients’ health and wellbeing needs.

This is a unique opportunity to join a progressive organisation where we value and reward the performance of our staff. 

To apply, please email or post your CV with contact details of two referees, a supporting statement demonstrating how you meet the requirements set out in the Person Specification and completed equal opportunities monitoring form. 

For a full job description and equal opportunities monitoring form, please visit the Bridge Renewal Trust website.   

Company registration No:  06949568, Registered Charity No:  1131941

Are you a trouble-shooter?  Interested in charity management? A manager, aspiring manager or lawyer who thinks that you could help other organisations with unlocking their governance, management and performance potential?

If so then the Access to Justice Foundation is looking for an Assistant Organisational Development Consultant.

Working as part of our Community Justice Fund “Funder Plus” scheme and supervised by a leading sector consultant, you will be working with legal and specialist legal advice charities on development and change projects.

As well as assisting with the coordination of the Funder Plus scheme, you will facilitating meetings and planning events; drafting plans and procedures; collecting and analysing data; providing training and support; and generally mucking in across a number of development projects. Flexibility and a willingness to learn are key, as is an ability to understand the challenges faced by charities in the legal and specialist advice sector.

If you have experience of or aspirations of management (or consultancy) and want to help the advice sector at a critical time, then this role is for you.

To apply please send your CV with a covering letter explaining your suitability for the role.

Interviews will be held on 1st October 2020.

35 hours per week – Permanent

We’re Mind, the mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness and promote understanding.

Mind’s Fundraising department consists of five fundraising teams – Partnerships Fundraising, Public Fundraising, Workplace Wellbeing, Data and Supporter Relations and Fundraising Strategic Development; overseen by our Fundraising Director. It currently generates in excess of £35 million per annum gross income for Mind’s work.

The Business Support Manager will lead a team within Partnerships Fundraising, which consists of the Major Gifts, Trusts and Statutory and Corporate Partnerships teams. We have big ambitions to increase fundraising income from a wide range of partners to support Mind’s Strategy and you will play a key role in supporting this growth.

Reporting to the Head of Partnerships, you will have overall responsibility for planning, delivering and evaluating key projects designed to streamline and strengthen processes, systems and working practices within the Partnerships Team in order to achieve improved effectiveness and efficiency.You will provide robust and comprehensive project management of business-critical projects that will enable us to achieve our fundraising strategy.You will work closely with senior colleagues across Fundraising and the organisation more widely and will work with volunteers/temporary staff/consultants as required. The post holder will also need to work effectively with colleagues in Wales.

About you

With strong project management skills, to include project plan development and problem solving, you will be experienced with evaluating, developing and improving workflow systems, whilst having the ability to manage multiple projects simultaneously with minimum supervision. With a high level of initiative, you will have extensive experience of interpreting, assimilating and translating complex financial and technical information and will have strong IT skills including experience of using relationship databases.An understanding of working within a fast-paced fundraising environment, current fundraising trends, knowledge of fundraising specialisms and a direct or indirect experience of mental health problems would be desirable, however is not essential.

Closing date: Monday 1 September 2020

Mind reserve the right to close the role early due to receiving a high volume of quality applications, therefore we recommend you apply early!

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

REDRESS is an international human rights organisation based in London and The Hague that represents victims of torture to obtain justice and reparation. We bring legal cases on behalf of individual victims of torture, and advocate for better laws to provide effective reparations. Our cases respond to torture as an individual crime in national and international law, and as a human rights violation with state responsibility. We apply our expertise in torture, reparation, and the rights of victims to national and international courts. Through our victim-centred strategic litigation we are able to have an impact beyond the individual case to address the root causes of torture and to challenge impunity. We conduct research and advocacy to identify the changes in law, policy and practice that are necessary. We work collaboratively with international and national organisations and grassroots victims’ groups.

The Role

REDRESS receives funding from a variety of sources, including large foundations, family trusts, and major donors, and project funding from governments and philanthropic organisations. Our fundraising strategy seeks to diversify our sources of core funding, and encourage more multi-year funding, in order to ensure the longer-term stability of the organization. REDRESS is planning for modest growth in the organization over the next three years, and this new position is part of that process.

Based in London the Development Manager will be required to:

· Lead Redress’ small fundraising team.

· Develop and deliver a fundraising strategy for core and project funding, together with annual plans to deliver that strategy.

· Manage our trusts and foundations fundraising.

· Develop a new “major donors” campaign for the 30th Anniversary of Redress.

· Oversee applications for project funding.

Responsibilities

The position is expected to contribute to the work of REDRESS as follows:

· Strategy. Support the Director to develop a fundraising strategy for Redress that complements the organizational strategy.

· Planning. Conduct annual planning to identify key targets for the year. Review those targets with staff periodically.

· Management. Manage the fundraising process to ensure we meet all deadlines, and identify key priorities.

· Relationships. Maintain relationships with our key donors, and with relevant staff in our main project partners.

· Core Funding. Together with the Director, deliver a strategy for increasing unrestricted revenue by diversifying our income streams.

· Major Donors. Develop a major donors campaign, through direct approaches and events.

· Funding Proposals. Prepare and draft funding proposals and reports, and co-ordinate with staff for input on substance, strategy, and budget.

· Team Leadership. Lead the small development team and supervise the Development Officer.

· Professional Responsibility. Maintain the highest ethical standards in accordance with the recommendations of the sector regulators.

· Reporting. Provide reports to the Director, and to the Development Committee of the Board of Trustees.

The Development Manager is also expected to carry out such further duties as may reasonably be requested from time to time by REDRESS.

Essential Competencies

The ideal candidate will have the following experience.

· At least seven years relevant professional experience, preferably including experience in the human rights sector.

· A degree in a relevant area, such as human rights, social sciences, or international relations, or equivalent relevant experience.

· Significant experience at fundraising, including developing a fundraising strategy.

· Experience managing trusts and foundations fundraising.

· Demonstrated excellence in writing fundraising proposals.

· Knowledge of fundraising regulations and best practice.

· Developing and budgeting NGO projects, and preparing project proposals.

· Managing junior staff and volunteers.

· Monitoring and evaluation as part of project funding.

· Fluency in written and oral English.

Desirable Competencies

The following competencies are desirable:

· Experience working with NGOs and other stakeholders in developing countries, including working overseas.

· Fluency in a language other than English, in particular French or Spanish.

Personal Attributes

To work for Redress, the candidate should have the following personal attributes:

· A positive and collaborative attitude.

· Good interpersonal skills when engaging with staff, partners, donors, and supporters.

· Comfortable working with victims of human rights abuses.

· Highly efficient and organised, with an ability to multi-task and to work independently.

· Able to pay close attention to detail and work with accuracy.

· Able to understand and support the aims, objectives and values of REDRESS and reflect them in all aspects of work.

· Able to think and work strategically, creatively, and under pressure.

Terms

Reporting. The position reports to the Director.

Hours. Full time (35 hours a week). Evening and weekend work may be required from time to time. Redress has a flexible working policy that allows for some working from home.

Location. The Redress office in London. For 2020 staff are mainly working remotely.

Salary. Redress uses salary scales with four levels (Assistant, Officer, Advisor, Head of) and seven steps within each level. There is a cost of living increase annually and an expectation of a step increase for strong performance, where funds permit. This is a C-level ‘advisor’ position, with an initial annual salary range (C1-C3) of between £37,500 and £45,000.

Probation. There is a three-month probationary period, which can be extended to six months.

Holiday.  There are 25 days of holiday per year, in addition to UK public holidays. The office is also closed between Christmas and New Year.

Status. The candidate must have the right to live and work in the UK. For EU citizens without settled status, Redress will support any application that might be necessary to remain in the UK after 31 January 2021.

Timeline

The closing date for applications is Friday 30 October 2020.

First interviews will take place on Wednesday 11 November 2020.

Final interviews will take place on Wednesday 18 November 2020.

How to Apply:

Please send a cover letter explaining your interest in REDRESS and your qualifications for the role, a Curriculum vitae, the names and contact details of two references (these will only be approached in final short-listing process).

We're looking for an inspirational people person to join us as an Assistant Shop Manager in our Hartlepool Furniture shop. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

We offer a wide range of benefits, including 30 days annual leave (pro rata), enhanced maternity/paternity leave, childcare vouchers and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme. Full training and support is also available to candidates that don't have retail experience but do possess all the other skills required to do the job.

Your key responsibilities:

• Assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income
• Represent Shelter in your local community, ensuring that you and your team responsibly share the knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients
• Ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

And what you'll need:

• Willing to take on a new challenge and a keen interest in Shelter's cause
• Be an energetic person with an enthusiasm for managing and empowering people
• Extraordinary motivational skills with a flair for merchandising
• Knowledge of increasing sales growth and controlling costs.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities),gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Food Business Manager – Asia

We are looking for a proven relationship / account manager who will work to integrate higher farm animal welfare standards into the supply chains of leading global food businesses with supply coming from Thailand and of Thai national brands. The right candidate will be responsible for developing existing partnerships and establishing new ones with leading Thai food companies and producers, using existing key Compassion initiatives including the Good Farm Animal Welfare Awards, the Business Benchmark on Farm Animal Welfare and our work on cage-free systems for laying hens and Better Chicken Commitments for broilers..

Food Business Manager Requirements:

Passionate about humane, sustainable food, you will also have experience of project management and be an excellent communicator. A strong understanding of the commercial sector is essential, and a track record of working with or for food businesses, particularly with a focus on Sustainability or Corporate Responsibility issues, is highly desirable. Knowledge of the technicalities of measuring and managing animal welfare is an advantage, but not essential.

This is a vital role within Compassion, helping to ensure farm animal welfare is adopted as part of a sustainable supply chain and incorporated in the corporate policies of the world’s leading food businesses. The role offers a fantastic opportunity to make a tangible impact for farm animal welfare within a dynamic team and influential organisation.

About CiWFI - Compassion in World Farming International:

Compassion in World Farming International is the leading international farm animal welfare organisation. Factory farming affects billions of animals – and every human on the planet. There are humane alternatives to this global crisis. Will you help us tell this story?

In an age where the debate about food provenance, sustainability and safety has never been more urgent, the challenge for Compassion in World Farming is to combat the spread of factory farming and ensure that animal welfare becomes a fundamental consideration within the global food system.

Due to the current Covid-19 situation, interviews may take place via video link and the successful candidate may be required to be home based initially before moving to be based primarily at the Compassion in World Farming international headquarters in Godalming, Surrey. Whilst there is some flexibility for home working the role will be mainly office based.

Location: Godalming, Surrey GU7 1EZ and will require significant travel to Thailand, with potentially additional travel to other countries in Asia Pacific

Job type: Full Time, Fixed Term Contract for 21 Months

Salary: £30,000 – £40,000 (dependent upon experience)

Closing Date: 8th November 2020

No Agencies please.

You may have experience of the following: Food Business Manager, Account Manager and Partnership Manager, Charity, NFP etc.

Ref: 94419

Paul's Place is a charity that enhances life for physically disabled adults. We are looking for a Finance & Business Support Manager to play a key role in the development of the charity.

About the Role

This newly created role will:

• lead, direct, develop and be responsible for the finance, HR and administrative functions of Paul’s Place
• be part of the Senior Management Team leading on the financial management of the charity in line with the charity’s strategy
• prepare financial reports for the Board of Trustees and work with the CEO on budgeting, forecasting and cashflow

About You

You will have:

• an accounting qualification or extensive experience of working in a senior financial position
• experience of all aspects of financial management as well as business support knowledge
• a commitment to the values of Paul’s Place and an understanding of the challenges of managing the demands of a charity

For more information about this exciting opportunity and to find out if you are the right person for the role please look at the job application pack on our website.

To apply please send a CV and covering letter highlighting your skills and experience against the person specification (no more than 3 sides).  CV's sent without a covering letter will not be considered. 

PACT is a supportive and respectful place where people are genuinely passionate about delivering positive outcomes for children and their families.  We have been at the forefront of adoption services for over 60 years, working with Local Authorities and Regional Adoption Agencies across the country.

With our outstanding rating with Ofsted, we work with a high degree of flexibility and innovation and with a range of adopters from all backgrounds, including those from black and minority ethnic heritage and the LGBT and faith communities.  With access to our award-winning therapeutic services, we are unique in that we are able to provide excellent lifelong support for our families.

We are looking for an Assistant Service Director to join us as we enter our next phase of growth and development.

We are looking for a highly motivated individual who is passionate about creating positive outcomes for children and families, with the experience and expertise of working within Adoption Services.  You will have overall operational responsibility for managing several adoption teams who focus solely on recruiting and supporting adoptive parents.

Our adoption teams are confident, capable and highly professional in their work. Many of them have worked with the agency for many years and have developed excellent relationships with families and partner agencies. 

The post holder will be part of a supportive and focused senior management team which drives the direction of adoption in a responsive and flexible way to meet the values of the agency – to build and strengthen families.

Interested? If you would like to join an inspirational organisation where you can make a real difference to children and families, please apply by completing an application form (available on our website).

We look forward to hearing from you!

Closing date: noon, Monday 28th September 2020

Interview date:  Friday 9th October 2020

PACT is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults therefore please note our recruitment procedure includes DBS checks and overseas checks (where applicable). Please note prospective employees will need to evidence they have the relevant permission to work in the UK.

No agencies please

Residential Manager

Are you a Residential Manager who understands the challenges young people face in day to day life? Do you have previous Management experience? Do you like the idea of working for a business who offer therapeutic and non-restraint support to young people?

Care in Mind have a fantastic opportunity for a Residential Manager to join our friendly and professional team where you will work within our Residential Home based in York over a 37.5 hour, 7 day working rota, completing early and late shift patterns alongside occasional sleep ins so flexibility is required.

What’s on offer:

- Competitive salary - £28,415.43 - £37,303.91 (Dependant on experience)
- 27 days holiday + 8 bank holidays
- Enhanced Superior company pension
- Enhanced sick pay
- Death in Service (3x annual salary)
- Paid Induction (Running over 7 days)
- Enhanced maternity/paternity leave
- Free on-site parking
- Paid Enhanced DBS check
- Employee Assistance Programme / 24-hour Counselling Service
- Online shopping discounts, free eye tests and various other benefits
- Excellent Learning and Development (Level 5 Diploma in Leadership and Management)
- Refer a Friend Scheme (Up to £500 per referral)
- Regular social events and recognition schemes (‘Employee of the year awards’, Summer & Christmas parties)

As a Residential Manager you will:

- Have the overall responsibility for the day to day management of a 5 bed residential home for young people with mental health needs.
- Be responsible for the day to day running of the home including managing the staff team, maintaining the quality of care, recruitment and training of staff, budget management and maintaining overall CQC compliance
- Be educated to the provision of quality care and support for all the Young People, ensuring or facilitating their physical, social, psychological, intellectual, and spiritual needs within the resources available.

As a Residential Manager you will have:

- Full UK Driving Licence & access to a vehicle for work purposes
- Minimum 12 months’ residential supervisory management experience
- Must hold the Lead Adult Care Worker Level 3 qualification or equivalent and be willing to work towards Level 5 in Leadership in Health and Social Care
- Experience with working with Quality Care Commission (CQC) or Ofsted registered services.

The closing date for this position is Saturday 24th October so please ensure you apply before this date If you are interested in being a part of an exciting development of our new Residential Home with colleagues who thrive in developing and rebuilding young people and young adults with complex difficulties.

Due to the current climate regarding the Covid-19, all of our interviews are now taking place as a Video/Audio Interview over Microsoft Teams.

**We reserve the right to close the advert early, should we appoint a suitable candidate.**

Care in Mind operates a safer recruitment process and as part of this process the successful candidate will be subject to an enhanced DBS check. We are an equal opportunities employer who values diversity and positively encourages applications of all ages from all sections of the community.

You may have experience of the following: Residential Manager, Residential Care Manager, Supported Living, Children’s Home, Residential Child Care, Children’s Residential Manager, Senior Children’s Residential Worker, etc.

Ref: 94474

Sales Agent with promotion to Area Manager.

We are a 20 year old Charity with the objective of assisting children who have suffered amputation by helping to fund prosphetic limbs and supplying local hospitals with diagnostic equipment.The product is an information scratch card competition.

WE HAVE DONATED DIAGNOSTIC EQUIPMENT TO 25 HOSPITALS NATIONWIDE. ALSO WE HAVE PROVIDED OVER 50 CHILDREN WITH PROSTHETIC LIMBS AND WITH ONGOING SUPPORT. FULL SUPPORT AND TRAINING   INITIAL 7 DAY FREE TRIAL PERIOD WITH ID AND PROMOTION PRODUCTS SUPPLIED MINIMUM 5HRS A WEEK. WORKING HOURS AND AREA OF CHOICE

Selling direct to public in suitable areas directly to public door to door, also shops offices and a variety of proven venues.

Up to 60% positive response rate.

Children's Mental Health Charity Seeks Fundraising Manager - either experienced or with transferrable skills

We are looking for:

Fundraising expertise – ideally you will have experience of developing and implementing fundraising strategies and securing a high level of funds from a range of sources including grant funders and corporates.  However, we are open to candidates who can demonstrate that they have transferable skills from other backgrounds and can show that they can quickly adapt to different environments and sectors. We would be willing to offer external training in fundraising as part of the salary package to the right candidate, as well as inhouse support and training.

Communications – you will need to demonstrate examples of excellent written skills, good IT and social media skills and good administration generally.

Relationship development – good interpersonal skills and experience of working with diverse range of complex stakeholders and partnerships are key.  

Project management – you will have great organisational skills and have experience of managing projects from inception to evaluation and working autonomously.

Strategic thinking – you will be comfortable thinking outside of the box and can co-create the fundraising strategy as well as contribute to the business planning process.

Flexibility – working in a small team with tight resources you will need to be comfortable helping out with getting things done but in return you will get flexible working arrangements and independence.

Positive and solution-focussed – you will be a problem solver, able to find practical and constructive solutions to challenges that arise in the course of your work.

The cause – you will be passionate about our vision to support the mental health of children, young people and families, committed to supporting diversity and inclusion in the voluntary sector, and be aware of the issues affecting small charities.

Please see the job pack for further information.

Operations’ Manager: £34,00 – £35,000

Full time - 3 Months Contract with potential for extension

This is a key role in the Senior Management Team responsible for the day-to-day operations of the Charity, Admin staff and Volunteers

We also have a vacancy for a:

Thinking Space Facilitator:  £60 - £65 per hour depending on experience

Start in September 2020 - Bi-weekly Sessions - 1 Year Contract

The Claudia Jones Organisation and the Tavistock & Portman NHS Foundation Trust is seeking a Facilitator for their therapeutic Thinking Space group for women of African and Caribbean heritage who have experienced trauma.

HOW TO APPLY

Please email a CV and cover letter with the Subject: Operations Manager. The cover letter should detail where you saw the role advertised, how you meet the person specification and why you are interested in the role in no more than 2 sides of A4.

If you wish to express an interest in the Facilitator’s Role, please send an email to address in this job advert  for job description and specification.

Please write the Name of the Post in the Subject Line of Your Email.

We will close the applications as soon as we have received sufficient applications.

An enhanced DBS disclosure is a requirement for all post and 2 references.

Black and ‘Minority Ethnic’ Women only need apply (Schedule 9, Part 1, 158 and 159 Equality Act 2010). All posts are subject to an enhanced vetting and barring check. No agencies please.

JOB DESCRIPTION

OPERATIONS MANAGER

Operations’ Manager: £34,00 – £35,000

Full time - 3 Months Contract – Potential for extension

This is a key role in the Senior Management Team responsible for the day-to-day operations of the Charity, Admin staff and Volunteers

OUR BACKGROUND Claudia Jones Organisation (CJO) is one of the few African Caribbean Women and Families organisations in London. Founded in 1982 at the request of Caribbean women, CJO delivers family centred services for women with children age 0-17, gender-based violence support, connections for older people, health and wellbeing activities, counselling and therapeutic interventions to inspire and empower African Caribbean heritage women and families. CJO is committed to a culture of bold leadership, innovation in all aspects of our work, partnerships and most crucially, accountability to those we serve.

Our National Lottery Community Fund project builds on our earlier Hackney Women’s Haven partnership services that sought to foster women’s freedom from violence, discrimination, and exclusion, supporting women to stay safe and make positive changes to their lives. The focus of our work under this role will be to foster a therapeutic approach to providing a cohesive specialist support service for African Caribbean heritage women and families. This will include working within CJO’s Community-based Approach to Wellbeing through Specialist women and families service by us and for us.

PURPOSE This is a key role in the Senior Management Team, responsible for ensuring that the Central Services of the charity meets the strategic objectives and values of the Organisation.  This role deputises for the Executive Director.  In collaboration with the Director, the Operations Manager is responsible for overseeing an ambitious fundraising strategy, as well as managing the HR, payroll, and finance functions. You will ensure organisational effectiveness jointly with the Director by providing leadership for the organisation's operational planning, working closely with other Senior Managers, staff and volunteer team, contributing to the development and implementation of organisational strategies, policies and practices in accordance with CJO’s overall strategy. This position is key in supporting the Board of Trustees, clinical, administrative staff, volunteers and, centrally, in ensuring service users are welcomed and related to consistently in a warm and respectful manner.

Duties and responsibilities:

Operations:  Counselling/Therapeutic, Casework and Administrative Work:

• To ensure effective systems are in place to manage the processes of the referral, assessment, and on-going support for service users to ensure ongoing communication with and between referrers, service users, support staff and therapists.
• To ensure that the organisation is compliant with Data Protection Regulations, acting as the Data Protection Officer for CJO and supporting staff and volunteers in maintaining the security and confidentiality of service users, members, and volunteers.
• To support all staff and volunteers in carrying out the essential administrative tasks needed for the governance and smooth running of the CJO including supporting attendance for individual and group sessions, particularly bearing in mind that the majority of staff and volunteers are part-time, sessional or voluntary and have a variety of other commitments outside of CJO.
• To ensure that CJO staff and volunteers are informed of and put into practice the charity’s policies for the safeguarding of children and vulnerable adults, health and safety, risk management and equality and diversity.
• To co-ordinate the regular therapeutic group meetings for staff, volunteers and service users held regularly.
• To facilitate communications with service users, staff, trustees, and outside agencies in the network around existing and new partnerships including lawyers, clinical agencies, social services and education departments, community organisations, and funders.
• To liaise with staff and agencies with regards to specialist reports and letters for the different stages of support to ensure the timely submission of high-quality reports in line with deadlines provided by funders, lawyers, statutory agencies, and others.
• To manage the facilities of the organisation and its cleaning and hall/room hiring.

Financial Administration and Management:

• Working with the Finance Assistant and Management Accountant to ensure the timely delivery of regular, accurate financial reporting information and financial forecasts in the most effective form for the trustees, finance committee and staff.
• In conjunction with the Management Accountant and Consultant Fundraiser, to co-ordinate the annual budgeting, financial planning, and fundraising processes with the Director.
• To ensure the effective operation of the centre’s financial management and reporting systems, maintaining up-to-date and accurate financial administration records, including clear records of all cash expenditure.
• To oversee monthly and quarterly assessments and forecasts of the organisation’s financial performance against budget, financial and operational goals.
• To reconcile monthly financial activity, consistently monitoring organisational cashflow.
• To manage day-to-day processing of accounts receivable and payable, ensuring invoices for work carried out by staff are raised and purchase invoices are paid in a timely manner.
• To coordinate all withdrawals, deposits, and any communication with the bank, as required.
• To work with the Management Accountant in the preparation of information for the annual audit and its submission to Auditors.
• To fulfil all HMRC related requirements in conjunction with the Management Accountant.
• To keep records for the purpose of claiming Gift Aid.

Human Resources and Support:

• To work with the Director, staff, and volunteers to create an environment in which all service users, staff, volunteers, and visitors are appropriately welcomed and supported in a respectful, open, and warm manner.
• In consultation with the Director and Board of Trustees, to develop policies and procedures in volunteer and staff management, ensuring staff and volunteers are fully aware of and trained in these practices and in CJO’s organisational values.
• To manage and supervise the work of the Reception Admin Assistant, Finance Admin, Facilities worker, and admin volunteers.
• To manage the recruitment process for new staff and volunteers including assisting in the preparation of job descriptions, advertising roles, the organisation of and participation in interviews, follow up on references and carrying out DBS checks, organising contracts, assisting in the production of induction materials and ensuring that a proper induction takes place.
• To maintain personnel and employment records, as required by law.
• To co-ordinate training for staff and volunteers in consultation with the Director, other Managers, and staff/volunteer team.
• To develop and implement a mentoring scheme for CJO.
• To be attuned to the needs of the community, dropping into CJO, providing assistance and support as required or signposting to other members of staff, as necessary.
• To provide guidance to other staff in the short-term absence of other senior staff (sickness/annual leave/training).

Fundraising:

• To work with the Director and Consultant Fundraiser to ensure that the CJO has an ambitious and effective fundraising strategy, working to diversify the charity’s funding streams.
• To work in conjunction with the Consultant Fundraiser in the preparation of high-quality detailed bids for capital and revenue funds from relevant donors based on detailed information about.
• To schedule and coordinate the receipt of grant payments and to work with the team to prepare comprehensive grant reports to all trusts and foundations in line with the donors reporting requirements.

• To carry out administration required for receipt of all donations including standing orders and CAF cheques and overseeing the upkeep of the beneficiary, donor, and funder database in line with GDPR and Data Protection Procedures.
• To work with the Consultant Fundraiser, Admin finance in the development of a major individual donor programme.

• To communicate with relevant grant managers, keeping them up to date with organisational developments, events, and activities.
• To foster an open, involved, and authentic communication with donors, encouraging donors to visit CJO.

Organisational Effectiveness:

• To coordinate the annual monitoring and evaluation process in consultation with the Director and the external evaluation team.
• To work with the Director to ensure that CJO complies in all its roles and activities with all relevant legislation, including that applicable to Charities and Companies.  This task also encompasses taking the minutes of Trustees and Finance Committee Meetings, keeping company records up to date at both Companies House and the Charity Commission, ensuring all company records are clear and up-to-date to enable smooth filing of Annual Reports and Reviews each year.
• To liaise with the landlord and CJO’s Trustees in relation to premises management including renewing building usage and organising repairs, additional room hire, etc, as necessary.
• To increase the effectiveness and efficiency of CJO’s operations through reviewing and developing initiatives to improve each function - HR, IT, Finance, Fundraising, Administration, staff support as necessary

Risk Management:

• To work with the Director, Service Manager and Clinical Lead and Trustees in the development, implementation, review and maintenance of Baobab’s risk management matrix, particularly as it relates to risks for service users and young people of suicide, aggressive behaviour and deterioration in mental health.
• To ensure statutory compliance with Health and Safety and other relevant legislation, conducting risk assessments, monitoring performance, and reviewing procedures.
• To ensure the correct organisational insurance policies are in place.

Public Events:

• In consultation with the Director to plan, implement, monitor and evaluate a broad range of public events (such as regular ‘The AGM, Black History Quiz, International Women’s Day, CJO  Talks’ Seminar series) and training activities related to the needs of our service users.  
• Assist in preparation of materials for teaching and training sessions for professionals in the networks around our service provision.

Other duties

• To undertake other duties which may be regarded within the nature of the post, in discussion with the Director.
• To engage in regular managerial supervision with the Director.
• To participate in training and CPD

PERSON SPECIFICATION

Specification

Essential

Desirable

Qualifications,

Education & Training

Education to degree level or equivalent professional experience

Knowledge of a range of computer packages (e.g. Word, Excel, PowerPoint, Outlook, and accounting software).

Knowledge of data protection legislation.

Management accounting

Experience

At least 5 years office and/or operations management experience in a small organisation.

Experience of managing a team

Experience of financial administration such as petty cash handling, issuing, and paying invoices, book-keeping using accounting software, financial management information, Website

Experience of GBV services and women only services in the BAME voluntary sector.

Experience of setting up and maintaining office systems

Facilities management experience

Project management experience

Experience of setting and working to targets, budgets, and deadlines

Experience of developing funding bids

Experience of producing reports of organisational outcomes, outputs, and financial activity.

Experience of identifying opportunities, planning new activities, and managing change.

Experience of working in a BAME organisation/ service which promotes the rights of vulnerable women and families with multiple disadvantages.

Experience of asylum seeking or refugee issues

Experience of working within a women and families services children, adolescents, and young adults with mental health problems

Event management experience

Experience of editing documents and preparing publications

Skills, Attributes & Competencies

A very high level of self-management with ability to manage own workload, time and prioritise effectively with competing deadlines

Excellent organisational skills and the ability to multitask

Achievement orientation

Analytical thinking with the ability to examine what lies under the surface, anticipate what is needed together

High level of accuracy and attention to detail

High level of numeracy

Ability to multitask in the face of multiple demands

Ability to use initiative and be creative in the face of problems

Excellent interpersonal skills with adults, children, young people, staff, and visitors and a warm, interested and involved manner while maintaining professional boundaries

High levels of sensitivity, emotional intelligence, and resilience

Ability to work as a member of a team, seeking support from colleagues as appropriate

Commitment, Values & Motivation

To work in ways that promote a multicultural, multi faith environment with a genuine commitment to equal opportunities

To inform oneself about the external political environment towards African heritage communities and the different contexts that, young people, women girls, and families life situations which they find themselves in the UK.

To work in ways that promote human rights

To understand and work towards meeting the diverse needs of the African Heritage community who have experienced violence and who consequently function in unstable and chaotic ways.

To work in a therapeutic community

To want to make a difference in the lives of those who access our services.

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