Assistant Data Manager Jobs in Home Based

This is an exciting opportunity to join our highly motivated and passionate team as an Operations Assistant.

This role is at the heart of the charity and perfect for someone who wants to develop their administrative skills in the not-for-profit sector.

The successful candidate will have excellent administrative skills, and be highly organised, with excellent time management skills and the ability to juggle a variety of tasks. You will oversee the day-to-day running of the office and offer administrative support across the teams. 

Benefits:

• Flexible working options including hybrid working
• Pension with 5% employer contribution
• 25 days holiday entitlement per annum plus bank holidays and the working days between Christmas and New Year
• Additional day off for your birthday
• Volunteering day per year
• Enhanced sick, maternity and adoption pay
• Sarcoma UK Life Insurance Scheme
• Health and wellbeing:
  • Health Cash Plan
  • Therapy sessions
  • Wellbeing Group
  • Team activities throughout the year
• Interest-free season ticket and bicycle loan 

Our Values: 

• Pioneering we are leading the way to a better future for the sarcoma community.
• Together we are creating a community to make a difference for all those affected by sarcoma.
• Expert we use our expertise in understanding sarcoma to deliver better outcomes. 

Duties and key responsibilities: 

Office Maintenance

• Oversee the general maintenance of the office.
• Manage office supplies by tracking office inventory and replenishing supplies including kitchen and stationery.
• Ensure the office and meeting rooms are well-maintained.
• Manage Sarcoma UK storage, ensuring it is fit for purpose.
• Liaise with office contractors and service providers to ensure the office runs efficiently.
• Assist with office refurbishments, expansions, and relocations.

Administration

• Be the first point of contact for all enquiries to our telephone switchboard and info@ mailbox, responding in a timely manner to all enquiries and delegating across the team where relevant.
• Manage the daily postal system including opening post and recording donations on the finance spreadsheet.
• Managing deliveries to the office and organising couriers.
• Organise travel and accommodation bookings across the whole charity including fundraising events.
• Organise travel, meetings and staff attendance at events including the British Sarcoma Group conference.
• Make any bookings and arrangements for the team that involve financial transactions, for example booking travel, conferences, training courses, flowers for supporters and event purchases.
• Provide meeting room management, including bookings and catering.
• Carry out ad hoc administrative tasks for other departments when requested e.g. fundraising and information send outs during busy periods or absence.

Health & Safety

• Ensure compliance with health and safety procedures, maintaining a safe working environment in the office. This
• Regular health and safety inspections of the office and workstations.
• Carry out regular DSE tests
• Arranging regular PAT tests
• Cary out fire risk assessments (training will be provided)
• First aid assistance and maintain the first aid supplies (training will be provided)
•  Review and update the health and safety policy.

Other

• Support the operations team when required, this will include finance, database, and HR functions.
• The post holder will be working in a developing environment, and they will therefore be required to undertake other appropriate duties as necessary for the efficient operation of Sarcoma UK.

The Access Foundation is focused on making a real difference to people’s lives by awarding grants to charities which make a valuable and measurable positive impact.  Our grant giving objectives fall into three categories: 

1. to mitigate the digital divide by making computing facilities, support and learning available to disadvantaged and vulnerable people

1. to advance the charitable causes of the registered charities which are chosen as the "Access Group Company Charities of the Year"

1. to advance the charitable causes of charities for whom there is a strong emotional connection with a member of staff (e.g. through support they or a close relative have received from the charity) 

The Foundation aims to achieve this via a fund from which it awards grants to other charitable organisations aligned with the principles above. You are a key member or the team that works towards our target to award grants to a total value of +/- £2 million each year.

The Access Foundation was set up in 2021 following the success and growth enjoyed by The Access Group over the previous decade. While affiliated with The Access Group in terms of its identity, The Access Foundation is a separate organisation, governed by an independent board of trustees and with its own objectives and goals. 

The Access Foundation wants to fund projects and activities that make a real difference to people’s lives in the countries the Access group is active.To achieve our objectives, we are looking to appoint an experienced Operations Manager to help run and improve our operational processes.

Job objectives 

• Support the trustees in the due diligence and evaluation of each applicant and facilitate the decision-making process for each application 

• Support the ongoing evaluation process of all successful applicants and ensure agreed measures and outcomes are reported back to the Foundation in a timely manner 

• Manage the external communication of the Foundation’s successes back to stakeholders and supporters, as well as other channels on social media, such as Instagram and LinkedIn 

• Manage the communication with the Access Group and maintain an open channel of communication with the charities team at the Access group 

• Manage the Admin and Grants Assistant and ensure all Admin processes as well as operational processes are running smoothly and make changes where required 

• Manage the use of the accounting package Access Financials to ensure processes are followed and grantees paid on time.

• Oversee the data collation for and write the impact report 

• Collaborate and work with the trustees and volunteers 

Duties and responsibilities will include 

• Write regular reports to the trustees of new applications, applications in progress and outcomes, inform and advise the trustees to achieve a swift decision on all cases 

• Organise the publicity and communications around each successful grant, including newsfeeds, social media and website updates. 

• Liase with the Access Marketing team to support their own comms 

• Ensure financial accounts are accurate and complete 

• Liase with 3rd parties such as external suppliers and partners ranging from auditors to our financial partners 

• Draft Offer letters for the successful applicants 

• Recruit, Manage and Appraise the Admin and Grant Assistant

• Attend trustees, volunteers and applications meetings 

• Manage the access controls for volunteers and staff 

• Oversee the financial accounts, approve invoices on our bespoke Finance system and deal with some financial accounting together with our Chair of the board of trustees 

Skills and Experience Required 

• Organised, efficient and reliable with the ability to juggle multiple tasks simultaneous 

• A minimum of 2 years' experience in a similar role 

• Strong interpersonal skills, with the ability to build positive relationships at all levels from junior to CEO 

• Computer literate with good knowledge of Excel, Word and Outlook. 

• The ability to be an ambassador for the Foundation to all external parties and stakeholders 

• Strong verbal and written communication skills 

• Ability to travel to London as required (minimum once every 6 weeks) 

• Sympathy for grassroot charities 

• Experience of the charity sector 

Administration

You will support the whole organisation with a range of administrative tasks which will include:

· Completing minutes for key meetings.

· Processing of Expenses on behalf of the Senior Leadership Team.

· Arranging room bookings both internally and externally.

· Support with co-ordinating organisation wide meetings i.e., monthly staff meetings, away days, including booking venues and arranging catering.

· Supporting with governance committee cycles, preparing documents and reports as required.

· Support with the administration of our grants programme, including preparing and issues letter to grant applicants as instructed, updating and maintaining grant budget spreadsheets.

· Inputting data into relevant systems accurately and in a timely manner

· Dealing with enquiries from patients, donors, supporters, service providers and volunteers as required in a timely and effective manner.

· Provide general administrative support to the wider team as required.

· Taking donations in any of the Weston Park Cancer Charity locations

You will work on time limited ad hoc projects, which could include:

· Creating and implementing new processes, including building templates / documentation / matrixes.

· The build-up to / during and/ or after a campaign / or event.

Cover Support

You will provide cover on the front of desks of both our sites: Cancer Support Centre, Northumberland Road and our Charity Hub, Whitham Road which will include:

· Meeting and greeting visitors including supporters and patients and acting as their first point of contact for any queries.

· Dealing with telephone, email and postal enquiries across the organisation

· During cover period, you may be required to open and close the patient spaces, as part of a wider team rota.

· Booking in and logging patients onto the relevant records and databases to provide accurate data.

· Sending appointment reminder calls/texts/letters to clients as required

· Co-ordinating the Transport service, including supporting and co-ordinating the volunteer drivers.

· Managing the consumables within this patient space and ordering replacement stock as and when required.

The job description is not an exhaustive list of all duties required of the postholder.

Here at Battersea, we are looking for someone to join our Finance & Corporate Services Team to provide comprehensive and proactive executive assistance to the Director and departmental functions across the Directorate.

The successful candidate would be responsible for providing effective EA support, convening and supporting committees and regular meetings across the directorate, supporting on strategic workstreams across the Directorate, and providing a range of administrative and co-ordination support to the Heads of the Finance & Corporate Services Teams including support for team projects.

We are looking for someone who has experience in a similar role with a demonstrable track record of inbox and diary management, administrative support to a Director across multiple functions, with a proven ability to manage the day-to-day operations of a busy office, prioritising a high-volume workload effectively and exercising a high degree of judgment, tact, and discretion at times working to deadlines.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 24th May 2024

Interview date(s): w/c 27th May 2024

For full details, please download our recruitment pack.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Facilities & Events Assistant

Part time: 25 hours per week (afternoons)

£29,213.61 FTE (pro-rata for part time)

Permanent

Richmond, London (office-based role)

Are you a talented multi-tasker, famous for your organisational skills and attention to detail? If you’re looking for a rewarding and varied role in facilities and events, this could be the job for you!

The Poppy Factory was founded in 1922 to support veterans with health conditions into employment. For over 100 years we have successfully delivered this vision, both through employment in our factory and through our modern Veteran & Family Services, which today enable hundreds of veterans and family members across England and Wales each year to secure jobs and thrive in the workplace.

We are seeking a Facilities & Events Assistant to help ensure the smooth running of our events and facilities hire at our historic Richmond site. It’s an exciting time to join the team, as we continue to further develop our visitor experience and facilities hire offer.

The Facilities & Events Assistant will be the first port of call for enquiries, and will provide excellent customer service and front desk support to our customers. You’ll be responsible for organising the staff and volunteer rota, and ensuring that all the logistics are in place for a smooth customer experience.

You’ll be involved in donation processing, and maintaining records in our supporter database. The role will also have the opportunity for involvement in high profile events such as the Field of Remembrance and VIP/Royal visits.

This position is ideally suited to someone who thrives on a high degree of autonomy, enjoys a varied role with the opportunity to think creatively to solve challenges, and can flex their pinpoint attention to detail in our events and facilities hire operations.

For the full job description and more information about the role please refer to the Candidate Pack. 

How to apply

For an informal conversation about the role, please contact Dan Hodges.

To apply for this position please send your CV and a covering letter clearly outlining how you meet the essential criteria in the person specification.

The post is anticipated to close at midnight on 13 May 2024.

No agencies please.

About The Poppy Factory

The Poppy Factory’ mission is to support veterans with health conditions on their journey into employment and to continue supporting them whatever challenges they may face.

Founded in 1922, the charity moved to Richmond in 1926, along with many wounded, injured and sick veterans of the First World War. They were employed to produce Remembrance wreaths and products for the Royal Family and The Royal British Legion, and this work continues at the factory today. 

Equality, Diversity and Inclusion

We are committed to equality, valuing diversity, and promoting inclusion within our workforce, including the volunteers who give their time to us.  We work to maintain an environment where the needs and aspirations of all employees are met, irrespective of characteristics protected under the legislative framework of the Equality Act 2010. We expect everyone to understand and accept their personal responsibility to recognise and value differences and the unique contributions that people make to the way we deliver our work.

As an equal opportunities employer our commitment is to take positive measures to recruit people from underrepresented groups, and we actively encourage applicants from diverse backgrounds. As a Disability Confident employer, we offer a guaranteed interview for any job applicant with a disability who meets the essential criteria for the role. Please indicate in your covering letter if you wish to be considered under this scheme. We are also happy to discuss reasonable adjustments to the application or interview process to accommodate disabled candidates. 

Additionally, we offer a guaranteed interview to veterans of the UK armed forces or members of the Reservist forces who meet the essential role criteria. Please make it clear in your application if you wish to be considered on this basis. Please note, to be eligible for consideration under this scheme your application must demonstrate that you meet the essential role criteria as set out in the person specification.

We are a family friendly employer.

Why Join Us:

·Impact Matters: Join a team where your work directly transforms lives and contributes to a healthier community.

·Personal Growth: We offer professional development opportunities that will enrich your career and help shape the future of mental health services in Swindon.

·Collaborative Culture: Work alongside like-minded individuals who share your passion for making a meaningful impact.

What You'll Do:

-Quality Advice and Guidance: Provide high quality support to managers and staff for all HR related matters.

-Effective Communication: Work collaboratively and ensure effective and appropriate communication with and between staff, managers and the Senior Leadership Team

-Innovation and Engagement: Channel your passion for employee engagement and contribute and promote a positive employee relations climate

HR Generalist Support

· Provide high quality professional support to managers and staff for all HR related matters.

· Undertake general HR tasks as required and appropriate to the role.

· Support employment-related enquiries from staff and mangers.

· Carry out administrative tasks including general HR administration as and when required.

· Work closely with core infrastructure roles, including aspects of finance and recruitment.

Contract Type

Permanent - St Giles Shops

Location

Mere Green

Hours

22.5 hours (working 3 out of 7 days to include Sundays plus 2 other days)

8:55am - 5:05pm trading over 7 days

Annual Salary

£13,548.60

Review Date

02/05/2024

As an Assistant Community Shop Manager (ACSM) for St Giles Hospice you will support in leading a team of volunteers. You’ll be empowered to make decisions locally whilst working within a supportive framework. You’ll work within and for your local community ensuring that engagement and support is understood and promoted.

You’ll have good customer service skills and want to be part of a successful team. Ideally, you’ll have previous retail experience with the ability to manage and lead the store in the absence of the Community Shop Manager (CSM).

Reporting into the CSM and working closely with the Retail Regional Manager you will aid in supporting your store to run efficiently and deliver a positive financial contribution to the Hospice. You’ll also have the support of a Retail Regional Supervisor, available to provide store encouragement and development of best practice.

Knowledge and experience

Essential:

·Good standard of education in English and Maths

·Genuine interest in charity retailing/fashion

·Previous retail/charity retail experience

Desirable:

·Local community knowledge

Values

·Exhibits our hospice values and behaviours

Skills

Essential:

·Proven customer service skills.

·Flexible and be able to adapt to change on a daily basis

·Able to complete physically demanding work in the form of standing for long periods and moving stock

Desirable:

·IT and numeracy – Office365/Share point

Personal Attributes

·Strong communicator

·Good interpersonal skills.

·Goodtime keeping & strong work ethic

·Conducts themselves’ in a professional manner

·Good organisational skills

·Inclusive and diverse in their approach

·Empathetic

·Team Player

·Able to work under pressure

·Collaborative

·Ambassador for St Giles Hospice

Other requirements

·Valid driving licence

·Eligibility to work in the UK

·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.

Are you an experienced administrator with exceptional organisation skills? Do you want to be a part of a team that makes a difference to the lives of dogs in need?

We’re looking for a Vet Admin Assistant to provide assistance to our veterinary team and the clients they support through a number of different schemes.

About this role:
As Vet Admin Assistant, you’ll

• be the first point of contact those contacting our busy Vet team,
• assist with the daily monitoring of a number of inboxes, providing clients with excellent customer service,
• support with the administration of our emergency fund, which supports dog owners in financial need and provide cover in our busy pharmacy, based at our London office
• support with the processing of prescriptions, maintain accurate records and organise relationship building meetings with vet practices for a number of stakeholders to attend.

About you:
For this role, you’ll need to be an organised, people person; with excellent communication skills, with confidence across different systems, drawing from either experience or your ability to pick up new processes quickly. You’ll also need to work confidently under pressure, while maintaining the ability to prioritise tasks appropriately and use initiative. Additionally, an interest in, and commitment to the work and aims of Dogs Trust is essential.

About Dogs Trust:
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

About this team:
The Veterinary department is a friendly team of nurses, surgeons and administrative staff working in the London office. The primary responsibility for this team is to provide case guidance and management options for dogs within our care across our network of Rehoming Centres and other veterinary related schemes such as Outreach, Shared Adoption Scheme (SAS), Veterinary Support Fund (VSF) and the Emergency Trust Fund (ETF).

Due to the nature of this role, we are looking for candidates who are able to work from our London office 3-4 days per week.

To apply for this position please click the APPLY NOW button. Our application process requires you complete an application form and a covering letter explaining your interest and suitability for the role. Please note that we may close this vacancy early if we receive enough suitable interest, so to avoid disappointment early application is encouraged.

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity and we're committed to fostering an inclusive culture.  We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Closing date: 29th May 2024

One of the UK’s most inspiring and best-known faith-based organisations, The Salvation Army, is looking for someone with experience of delivering a successful support programme to service users in a prison, probation or social care setting to join us as an Older Prisoners’ Activities Assistant Manager within The Salvation Army, this position is called CAMEO Assistant Manager.

In partnership with HMP Liverpool and Liverpool City Council we run CAMEO (Come and Meet Each Other) a programme which offers a supportive, caring and stimulating environment for older people in prison. As Assistant Manager you will assist in setting up an innovative and engaging day centre which will provide meaningful activity and positive relationships, improves wellbeing, reduces social isolation and offers opportunities for rehabilitative interventions.

Key Responsibilities:

• Build positive relationships with service users and maintain effective stakeholder relationships with internal and external agencies in order to develop innovative and collaborative approaches to meet the needs of the prisoner cohort
• Assist the Manager in ensuring that all relevant administration, data collection and analysis is collated and reported on, including monthly and annual reports to line management
• Be an active part of the wider CAMEO team, bringing meaningful contributions to team meetings, departmental strategy and development of the wider CAMEO programme
• Contribute to any security checks, planning and risk assessments as needed
• Undergo training in safeguarding, security awareness, conditioning and manipulation awareness, and other HMPPS/TSA training deemed necessary by line management

To succeed, you will need:

• Good experience of delivering a successful support programme to service users in a prison, probation service or social care setting
• Good experience of working collaboratively with multiple agencies and stakeholders
• Good interpersonal skills with the ability to develop successful and collaborative working relationships with service users and colleagues, including vulnerable client cohorts 

Benefits:
25 days annual leave + bank holidays (pro rata for part-time), a contributory pension scheme; season ticket loan and an employee assistance programme.

Appointment subject to satisfactory references, proof of right to work in the UK, a satisfactory Enhanced DBS with Barred List Check and Prison Security Clearance.

As a disability confident scheme employer, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Due to the rapid expansion of Day One Trauma Support over the last three years, the charity’s infrastructure has needed to respond quickly to meet its changing demands. There is now a requirement to ensure that the Finance and Resources team has the right skill set and capacity to provide the support needed by the charity in an efficient and proactive way.

The HR Officer and Executive Assistant role is a newly created position to reflect both the growing HR needs of the charity as the workforce expands, and the executive support required by the CEO and Senior Leadership Team (SLT) to ensure the efficient and effective running of the charity. This is a key role which is instrumental in bringing the HR and organisational administration functions together at an operational level.

Reporting primarily to the Director of Finance and Resources and assisted by an external HR and Employment Law support service, this role will provide advice, guidance and support to all line managers in HR related matters whilst building and nurturing relationships with key stakeholders throughout all levels of the organisation.  This will include support to ensure the efficient and effective management, monitoring and reporting of people metrics, from recruitment, development, retention through to attrition and at all stages of the employee life cycle.

The role will also provide crucial executive support to the CEO and SLT of three Directors, to ensure the smooth operation of their responsibilities and co-ordinating efforts of various parties to ensure completion of key tasks and actions.

As part of an expanding and ambitious organisation, there are considerable development opportunities for the successful candidate and the ability to help shape the infrastructure of the charity.

About you:

You will have at least 3 years’ experience of delivering HR support directly and facilitating line managers to deliver HR support.  You will have a demonstrable understanding of employment law and the practical application of this, with experience of implementing HR administration and operational best practice for example, in the areas of recruitment, capability and performance management. You will help lead in creating an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential, which is critical for Day One as a young organisation.

You will have significant experience of providing proactive and responsive administrative assistance to senior staff and demonstrable experience of developing and managing effective administrative systems.  Additionally, the ability to build and maintain trusted relationships through professional engagement and communication skills, both written and spoken, that are effective, empathetic and adaptable to different situations are key to this role.

You will be highly organised and responsive to others in a way that is both timely and professional with well-developed time management skills to manage competing priorities, ensure follow up of actions and meet deadlines whilst working under pressure. A high level of accuracy and attention to detail is critical to this role, whilst maintaining strict confidentiality.

Day One is a young, ambitious national charity dedicated to supporting people impacted by serious or multiple injuries which could result in life changing consequences such as disability or death, referred to in the NHS as Major Trauma.  We provide practical, emotional and financial support to adults and children as well as their families and loved ones.  Inspired ‘by patients for patients’ our vision is that no one has to piece life back together on their own after catastrophic injury.

Contract Type

Permanent - St Giles Hospice Shops

Location

Kingstanding

Hours

37.5 Hours (5 days out of 7) Fully flexible 8:55am - 5:05pm trading over 7 days

Annual Salary

£23,166

Review Date

09/05/2024

As a Community Shop Manager for St Giles Hospice you will lead a team of paid staff and volunteers. You’ll be empowered to make decisions locally whilst working within a supportive framework. You’ll work within and for your local community ensuring that engagement and support is understood and promoted.

You’ll have great commercial skills, an understanding of why customer service is key and want to be part of a successful team. Ideally you’ll have previous retail management experience, be able to demonstrate strong leadership and have the ability to work with and motivate any team. 

Reporting into a Regional Manager you will be responsible for ensuring that your store runs efficiently and delivers a positive financial contribution to the Hospice. You’ll also have the support of a Regional Supervisor, available to provide encouragement and development of best practice.

The estate includes 22 shops and e-commerce operation with a turnover of approx. £3million which supports the overall income generation strategy.

Knowledge and experience

Essential

·Good standard of education in English and Maths

·Genuine interest in charity retailing/fashion

·Previous retail/charity retail management or supervisory experience

Desirable

·Local community knowledge

Values

·Exhibits our hospice values and behaviours

Skills

Essential

·Proven customer service skills.

·Flexible and be able to adapt to change on a daily basis

·Able to complete physically demanding work in the form of standing for long periods and moving stock

Desirable

·IT and numeracy – Office365/Share point

Personal Attributes

·Strong communicator

·Good interpersonal skills.

·Good time keeping & strong work ethic

·Conducts themselves’ in a professional manner.

·Good organisational skills

·Inclusive and diverse in their approach

·Empathetic

·Team Player

·Able to work under pressure

·Collaborative

·Ambassador for St Giles Hospice

Other requirements

·Valid driving licence

·Eligibility to work in the UK

·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.

Region: National Memorial Arboretum

Directorate: Remembrance

Contract: Casual, 0 Hours

Salary: £11.83

About The National Memorial Arboretum

The Arboretum is the UK’s year-round centre of Remembrance and part of The Royal British Legion. Home to over 350 memorials, including the nationally-important Armed Forces Memorial, it remembers the service and sacrifice of those who have served and continue to serve our country. The 150-acre site features around 30,000 maturing trees and an abundance of wildlife.  Each year the Arboretum welcomes around 300,000 visitors, many of whom attend one of the 200+ events which take place across the site.

In March 2017, the National Memorial Arboretum formally opened its new award-winning Remembrance Centre.

Our Values and Behaviours

Does the following describe you?

• A desire to provide great customer service
• Enjoy and thrive in working in teams and with others
• Passionate about supporting the ongoing development of the Arboretum
• Come to work each day to be the best you can and to learn and develop
• An encourager, eager to share your knowledge and experience to help others

If so then we would like you hear from you ….

The Role

To work as part of the retail team, in supporting merchandising, processing deliveries, serving customers, and maintaining high levels of presentation and customer service.

The Arboretum Shop welcomes many thousands of visitors throughout the year, from schools, families, armed services, veterans, and the public. We carry a varied range of merchandise that links back to our site.

This is a casual role designed to support the retail team through peek trading periods, holiday support, key event days, and evening events such as Illuminated Arboretum, to name but a few.

Please note that this role is based on site at the National Memorial Arboretum, which is located at Croxall Road, Alrewas, DE13 7AR

As an inclusive employer, we welcome conversations on flexible working and any reasonable adjustments that may be required. 

Diversity Statement 

We believe that the compassion, understanding and service we show each, and every individual customer should be reflected in the way we all support, respect and include every individual who works with us. 

It’s because of this that we have strived hard to create a One Legion culture that we can all feel part of and succeed in. It’s why we make sure that you have the opportunities you need to learn and develop. It’s why we’re invested in making RBL a truly inclusive place to work, where everyone can be themselves. It’s why you’re welcome, whoever you might be. 

It’s why we welcome applications from people with diverse backgrounds and experiences. 

How to Apply 

Please click ‘Apply Online’ 

Closing date for this role is: 22/05/2024

We are seeking a Fundraising Assistant at York Minster Fund for an initial fixed term contract of 12 months, commencing summer 2024. This part time, flexible role will support our team in administrative and fundraising tasks across a range of exciting activities and events, helping to raise funds for the Minster’s ongoing work.

Our ideal candidate will be a positive, enthusiastic and confident communicator across different groups of people and keen to gain experience across projects and events. We are looking for someone with some demonstrable customer service/administrative/business experience and sound IT skills; as well as an enquiring mindset with a willingness to learn about the fascinating world of philanthropy, fundraising and conservation. 

York Minster Fund is the lead fundraising partner for York Minster. We are an independent organisation, with a separate board of Trustees, who work closely with colleagues across the Cathedral to secure income for a number of much needed projects and programmes of work. Established in 1967, as an emergency response to an urgent restoration project, we secure funds from charitable foundations, major and corporate donors, legacy donors, individuals and events. 

Our funds provide much needed income for a wide range of projects, including the fabric and repair of the iconic Minster itself, the training of apprentices in traditional heritage crafts and strategic initiatives such as the realisation of the Minster's new international Centre of Excellence for Heritage Skills and Estate Management. 

In the last year we have built on existing strong fundraising relationships and techniques to explore new ways of engaging donors and digital audiences and this is an exciting time to join the Fund as we move forward on a number of major projects. As part of our small but highly experienced team, no two days are the same and the role could see you supporting with many different projects and tasks including donor events administration and delivery, correspondence and research.

There is some flexibility for home working, but we do need regular office attendance for this role in York. 

Purpose of the Role

The Digital Marketing Manager will implement and help develop a new digital marketing strategy, crucial to the ongoing development of ArtsEd’s profile and reputation and the successful delivery of all our programmes.

Understanding the needs of current and prospective students and pupils and their parents, and being able to identify digital plans and initiatives which will enable ArtsEd to meet both the long and short-term needs is a central aspect of the role.

The Digital Marketing Manager will lead in the planning and implementation of digitally creative and customer focused campaigns and will be responsible for the achievement of student and pupil recruitment targets. They will work closely with senior staff and the rest of the Marketing team to deliver highly effective experiences to all stakeholders and potential stakeholders.

The Digital Marketing Manager will be responsible for the continuing development of ArtsEd’s online profile amongst all of our target audiences, including high-level industry connections, potential supporters and the local community, alongside potential students, pupils and parents.

In addition, the Digital Marketing Manager will be responsible for ensuring that ArtsEd’s messaging is consistent, innovative and compelling across all platforms.

Digital Marketing

• Plan and execute digital marketing, including SEO/SEM, email, social media and display advertising campaigns in collaboration with the wider marketing team.
• Use digital marketing expertise to create effective user funnels to optimise conversion rates, tracking user behaviour in order to refine processes.

• Collaborate closely with staff across the organisation to identify storytelling opportunities to ensure a full understanding of ArtsEd’s broad range of target audiences.

• Set up digital advertising campaigns through Meta, Google Ads and other platforms

• Utilise excellent graphic design skills to collaborate with the team on the design and delivery of different digital campaigns for all stakeholder groups. This will include mass e-mails, social media posts and digital collateral as required.
• Instrument conversion points and optimize user funnels.
• Monitor social media communications (both comments on posts and direct messages) and respond in a timely and appropriate manner.

Design & Brand

• Be a guardian of the ArtsEd brand, ensuring correct and effective use of our branding and house style both internally and externally.
• Ensure all digital information is accurate, up to date and relevant.
• Ensure ArtsEd embraces and celebrates diversity and inclusion through all digital marketing touchpoints.
• Develop and manage image library including liaising with relevant staff to select images, co-ordinating in-house photography and film requirements, up-dating plasma screen and fulfilling external requests for images.
• Ensure all touchpoints communicate ArtsEd visual identity. Working with the wider Marketing team to review and implement ArtsEd brand architecture structure on digital platforms

Graphic Design

• Create print and digital advertising material using Canva or similar software.
• Design and create in-house digital signage and support the Marketing Officer where needed.
• Support the print production process, liaising with printers and publications, proof reading and adapting print collateral as required.

Recruitment

• Lead on the implementation and delivery of a robust digital marketing strategy to optimise student and pupil recruitment across the whole organisation. This will include:
• Building on existing digital activity to maximise its reach and impact against all of our target audiences, including digital and associated print advertising.
• Managing an associated  programme of recruitment focused events and activities, both virtual and face-to-face, to raise our profile and to maximise our enquires, registrations, applications and acceptances across all of our activities.
• Supporting the relevant teams in the delivery of this programme, which will include existing activity e.g. Day School and Sixth Form Open Days, degree audition days and our outreach programme.
• To programme our email marketing conversion communication using software Mailer Lite/MailChimp
• Overseeing the production of all marketing collateral.

Social Media

• Overseeing the planning and delivery of a social media plan that aligns with and enhances all strands of the marketing and communications strategy
• Create engaging and content drive social media assets.
• Oversee and a schedule the delivery of day-to-day social media content
• Work with the marketing officer to Launch as short form video content strategy for all platforms with aligns with the Marketing and organisations strategy.
• Be the expert in understanding movements regarding social networks ensuring ArtsEd has a presence and brand building content on the right platforms.
• To have responsibility for all digital advertising, including social paid adverts.

Website

• Manage through line managed staff all aspects of the ArtsEd website, ensuring that it remains relevant to all users at all times. This will include:-
• Ensuring factual content is kept up-to-date, imagery and video is regularly refreshed and that the overall site reflects ArtsEd’s unique offer.
• Identifying opportunities to create and update brand focused content
• SEO
• Analytics

Market Analysis/Planning

• Review and analysis of data to identify competitor tactics, market trends, new opportunities and challenges.
• Ability to understand different audiences and relevant content to ensure successful conversion rates and enhance the student and stakeholders experience.
• Explore  new methods for collection of data and how this can be used to improve recruitment processes
• Complete quarterly digital impact reports
• Measure and report performance of all digital marketing campaigns and assess against goals (ROI and KPIs).
• Implement regular surveys of students and staff, collecting quantitative and qualitative material to support marketing and communication campaigns.
• Stay up to date with the latest trends and best practices in online marketing and measurement.
• Shape outcome based on data.

Events

• Work with team on the planning and delivery on a programme of events, including Auditions, Open Evenings and Open Events.

Other

• Carry out any other duties as reasonably requested.
• Commitment to equity, inclusion and diversity
• Line management of direct report