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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About GDI Hub
Our mission is to accelerate ideas into impact for a more just world - for disabled people, and all people. Our vision is for disability inclusion and social justice. We work towards a world without barriers to participation, where everyone has the opportunity to live a joyful life.
We are a world leading delivery and practice centre, an Academic Research Centre at UCL (University College London) and the first WHO Global Collaborating Centre on Assistive Technology (AT). We work in 40+ countries, with a reach of more than 64 million people since 2016, GDI Hub develops homegrown technologies alongside new knowledge and research.
In collaboration with global partners, we deliver accelerators and market shaping initiatives - building ecosystems with a focus on low-and middle-income countries. An Academic Research Centre and a Community Interest Company, our diverse portfolio and unique set up enable rapid translation of research into practice.
Launched in 2016 as a legacy of the London 2012 Paralympic Games, our office and research lab continue to be based on the Queen Elizabeth Olympic Park, at UCL’s East London campus. GDI Hub is home to the UK Aid funded AT2030 programme which tests ‘what works’ to improve access to life- changing Assistive Technology (AT) for all.
We accelerate new solutions through innovative partnerships and multi-disciplinary thinking.
Our strategic goals include:
- Include: Create deep community leadership & engagement
- Inquire: Generate new evidence & insights.
- Incubate: Develop & test tech inspired solutions.
- Invest: Bring effective solutions to market.
- Integrate: Strengthen systems to make inclusion a reality.
- Impart: Educate & learn from change makers
Role Purpose
GDI Hub CIC is seeking an experienced PA/ Team Assistant to provide high-level support to its CEO and Academic Director as well as support the wider team.
The successful candidate will enable the CEO and Academic Director to be more effective by providing proactive administrative, communication, and operational support. The role will act as a key coordination point across the organisation, ensuring priorities are managed, diaries are coordinated, and that the CEO and Academic Director’s time is used strategically.
In addition, the candidate will also support the wider GDI Hub CIC team, particularly Operations, Comms and Project Delivery.
Across all elements of the role, the successful candidate will need to work with multiple colleagues and balance competing priorities. Responsibilities will include diary and time management, handling written communication, arranging national and international travel and logistics, event coordination, administrative support, and meeting and document preparation. This role will work closely with members of the GDI Hub team, with some interactions with external partners, collaborators and stakeholders.
We are looking for a candidate with strong organisation, administrative and communication skills. The ability to work in a changing environment is essential, as is a coordinated approach and willingness to take on new tasks.
Successful candidates will need to be proactive and organised with excellent attention to detail.
GDI Hub values inclusion as a core business success factor. We are a Disability Confident (Committed) employer and actively seek to attract employees from diverse backgrounds and particularly welcome applications for this role from disabled people and people from all cultural and faith backgrounds. The accommodation of reasonable adjustments is business as usual for us.
The role requires one day a week in our London based offices either in Stratford on the Queen Elizabeth Olympic Park or Euston Road.
Responsibilities
Personal assistant
- Manage complex calendars, scheduling internal and external meetings and setting reminders
- Prioritise appointments and resolve scheduling conflicts where these arise
- Ensure the CEO/Academic Directors time is used efficiently and plan for commitments in advance
- Track director credit/debit card spending and supply timely copies of receipts as required
- Collate/ process expense claims
- Monitor and manage inbox as required
- Point of contact for internal and external stakeholders
Travel & Logistics
- Arrange international travel, accommodation, transport and itineraries for both Directors and project staff
- Arrange travel visas for Directors
- Manage travel alterations and resolve issues promptly
Administrative Support
- Implement and maintain procedures/ administrative systems
- Support CEO/Director with line-management administration (1:1s, objective setting etc)
- Provide basic budget tracking and administration
- Maintain organised filing systems
- Draft and prepare routine correspondence
- Prepare presentations and documents
- Maintain accurate records and contact databases
- Provide IT support and troubleshooting where needed
Meeting & Document Preparation
- Assist CEO/Director with meeting prep as required
- Prepare agendas and collate meeting papers
- Take and distribute meeting notes/minutes where required
- Track actions and follow up on outstanding items
Team Assistant
- Process staff travel claims for payment, checking receipts and sign off from line managers
- Logistical support for UK based events inc. away days for venues, travel, materials
- Logistical support for project events and workshops (UK & overseas)
- Ad-hoc diary coordination for group events
- Contract management support; including due diligence info and evidence gathering
- Support Comms and other teams as required
This is not intended to be an exhaustive list and the need for flexibility, taking responsibility and working with other members of the team is required. The role-holder is expected to carry out any other related duties that are within their skills and abilities whenever reasonably instructed. This is a description of the role as it is at present. It is the practice of GDI Hub CIC to review role profiles regularly to ensure that they relate to the role being performed. These reviews will be carried out by the line manager in consultation with the role holder.
Experience and Qualifications
The successful candidate is expected to demonstrate the following criteria:
Essential:
- Experience of providing excellent PA support to Directors
- Strong attention to detail
- Professional written communication
- Excellent judgement and discretion
Desirable:
- Experience of providing high level PA support to multiple directors
- Experience of general administration
- Experience of working in a university setting
- Interest in working for a community interest company
- Interest/ knowledge of the disability sector
Skills and abilities
- Excellent verbal and written communication skills, with attention to detail
- Excellent organisational and time management skills, including the ability to work effectively on numerous projects simultaneously – both independently and collaborativelyExcellent computer literacy across all Office applications (Outlook, Word, Excel, PowerPoint)
- Confident to learn new computer packages with ease (e.g. bespoke University finance systems)
- Excellent interpersonal skills with the ability to liaise comfortably with all levels of staff external individuals
- Able to understand financial information
Attributes
- Patient and supportive
- Happy to use own initiative to suggest and try new approaches
- Adaptable and resilient with the ability to work effectively under pressure
- Flexible and excited to adapt to changing scenarios
- Personable and relatable
- Pride in creating streamline approaches to maximise outputs.
How to Apply
To apply for this role, please submit your CV and a covering letter via the 'Redirect to Recruiter' button describing how your skills and experience are relevant. Applications are considered as/when they come in so we encourage applying as soon as possible.
AI Policy
GDI recognises that candidates may wish to use AI to support their job application. However, over reliance on AI-generated content is discouraged and may diminish your chance of success. AI can be used to enhance your application with regards to spelling, grammar and structure. However, the content and writing style must be your own and be reflective of your own skills and experience and personalisation is essential to convey your individual skills, knowledge, and experiences effectively.
GDI does not use AI as standard to shortlist applications or select candidates for interview.
We have made every effort to make this process accessible. However, if for any reason you find it is not, please let us know and we will make an adjustment. We encourage early applications.
Reminder: Applicants must have the right to work in the UK.
Global Disability Innovation Hub (GDI Hub) is an Academic Research and Practice Centre accelerating disability innovation for a more just world. Based
The client requests no contact from agencies or media sales.
Age UK is recruiting for an Executive Assistant and Governance Officer to provide essential support to two Executive Leaders and their associated Trustee Committees. This is an important role at the heart of our leadership team, ensuring seamless operations and effective communication across trustees, executives and stakeholders.
You will manage diaries, coordinate meetings and travel, handle expenses, and oversee departmental administration. Alongside this, you will deliver full governance support for Trustee Committees, including preparing agendas and papers, taking minutes, tracking actions, and ensuring compliance with governance standards. The role also involves organising team meetings and events, supporting recruitment processes, and maintaining accurate records and office systems.
We are looking for someone highly organised, detail-oriented, and confident in managing multiple priorities. Experience in executive support and governance administration is essential, along with strong communication skills and the ability to work collaboratively in a fast-paced environment.
If you want to make a real impact and play a key role in supporting Age UK's mission, please review the job description below and apply today.
This is a hybrid opportunity, a blend of homebased and office working. Our linked office for this role is in London (near Tower Hill). You will be expected to attend the office circa twice a month. Travel costs to the London office are not covered by the charity.
Age UK internal grade - 6L
Must haves:
The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P
Experience
* Executive administrative and coordination experience -diary management, travel support to Directors and teams and processing expenses etc. A, I, T
* Charity governance experience - agenda planning, meeting organization, minute-taking, managing action logs and supporting governance processes A, I
* Experience of organising events. A, I
* Experience of maintaining electronic files and records and managing confidential material. A, I
Skills and Knowledge
* Competency with current office technology including MS Teams, Microsoft 365 applications (including Co-Pilot or other AI tools), emails and calendars, and associated communication tools. A, I
* Excellent communication skills to work effectively with a range of colleagues including board members, external stakeholders, staff colleagues and peers. A, I
* Understanding of governance frameworks and board-level protocols. I
Personal Attributes
* Confidence working across a complex organisation with multiple departments and the ability to build strong working relationships with stakeholders at all levels. I
* Ability to prioritise work and meet tight deadlines. I
* Able to use initiative and judgement in dealing with urgent or sensitive situations without direct supervision. I
* Ability to work with discretion on confidential matters. I
* Strong attention to detail and integrity in managing sensitive information. I
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, Health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250
- Many additional benefits
Additional Information
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
For a full list of benefits please visit our website.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Executive Assistant (3 month fixed-term contract)
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Executive Assistant (3 month fixed-term contract)
The Clean Air Fund is seeking an Executive Assistant to join the team in London on a 3‑month fixed‑term contract. This is an opportunity to join a fast‑paced, mission‑driven organisation using philanthropic funding to catalyse reductions in air pollution worldwide.
The role sits within the CEO’s Office, supporting the Executive Assistant (EA) team and providing cover and support to allocated CAF Directors within the Senior Leadership Team, as required. You’ll work closely with the Senior Executive Assistant & Support Manager (SEA&SM) and the wider EA team to ensure Directors and their teams are supported to work efficiently and effectively, and that projects run smoothly. This is a hands‑on role at the heart of a dynamic organisation.
As an Executive Assistant, you’ll provide high‑quality support across the EA team. Responsibilities include diary management, complex international travel booking, and supporting preparations for high‑profile international meetings and events.
The role also supports team projects, events and engagement activity, requiring strong organisational and administrative skills.
To be successful in this role, you will have:
- Experience supporting senior executives in a busy, complex environment, including diary management, meeting logistics (online and in‑person), minute‑taking and drafting communications
- Experience managing international travel
- Strong interpersonal skills and the ability to work effectively as part of a team
- Excellent organisational skills, sound judgment and flexibility as priorities change
- Experience working across diverse cultural and socio‑economic contexts
- The ability to work independently, multitask and solve problems proactively
- Strong attention to detail
- Confidence working with basic budgets and financial processes
- Proficiency with Microsoft 365 and cloud‑based tools such as Teams and SharePoint, with good cyber‑security and data‑protection awareness
For more information on this role, as well as the full person specification please see the job description
- Closing date – 12th April 2026
- Salary – £47,000
- Type of employment – 3 month fixed-term contract
Our Culture
At Clean Air Fund, we’re guided by purpose and grounded in evidence. Our culture combines clear structures and rigorous frameworks with space for fresh thinking and collaboration across diverse perspectives. We value curiosity, openness and a shared commitment to making a measurable difference
As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, returning parents, carers or any other aspect which makes them unique. We particularly welcome applicants from under-represented groups to apply and would encourage you to let us know if there are steps we can take to ensure that the recruitment process enables you to present yourself in a way that makes you comfortable. We are committed to ensuring the safety and protection of our employees from all forms of harm.
We work with governments, funders, businesses and campaigners to deliver clean air for all as fast as possible.



Operations Director
Location: Kington, Herefordshire (On-site)
Salary: £45,000–£50,000 per annum (dependent on experience)
Contract: Full-Time, Permanent
Reporting to: Chairman of the Board
Governance: Position on the Board of Directors (Monthly Meetings)
Start date: Immediate start preferred
Application Deadline: 24th April 2026, 5pm
The Role Purpose
The Operations Director (OD) will hold total accountability for the day-to-day running of Dunfield House. As a Board member, you will translate the Board’s long-term vision into operational reality. Your mission is to maximise the potential of our 15-acre estate, ensuring exceptional guest experiences across all potential revenue streams, while maintaining the financial health and charitable ethos of the venue.
Organisational Structure
You will act as the "hub" of Dunfield House, providing leadership, mentorship, and accountability to a dedicated senior management team.
Direct Reports
- Sales & Marketing Manager: Driving occupancy and commercial revenue.
- Admin Assistant: Oversight of HR, budgets, cash flow, and financial reporting.
- Site Caretaker: Ensuring the 15-acre site, indoor pool, and historic buildings are safe, compliant, and well-maintained.
- Head of Kitchen: Managing food safety, gross profit (GP), and quality of service.
Key Responsibilities
1. Strategic Leadership & Governance
- Prepare and present monthly operational reports to the Chairman and the Board.
- Present Key financial reports in collaboration with the admin assistant.
- Lead the annual business planning process.
- In collaboration with the sales and marketing manager, implement the marketing strategy.
- Act as a guardian of Dunfield’s culture, ensuring the venue remains a "home from home" for all guests.
2. Financial & Commercial Management
- Work with the admin assistant to optimise margins, particularly focusing on energy efficiency and food costs.
- Work with the sales & marketing manager to implement dynamic pricing and improve mid-week occupancy.
- Understands the importance of financial management and has the ability to compile financial reports for Board meetings.
3. Operational Excellence & Compliance
- Oversee the site caretaker to ensure rigorous health and safety standards, particularly regarding the indoor pool and fire safety in a high-capacity residential setting.
- Oversee the head of kitchen to ensure 5-star hygiene ratings and efficient volume catering for up to 90 guests.
- Streamline internal processes (booking systems, staff rotas, guest check-ins) to improve efficiency.
- Share duty manager responsibilities.
4. People & Culture
- Foster a high-performing, collaborative environment between the distinct departments.
- Manage recruitment, appraisals, and professional development for the senior team.
Performance Indicators (KPIs)
1. Financial & Efficiency KPIs
- Primary KPI: Achievement of 103 FHE days.
- Secondary KPI: 15% conversion rate of OTA guests to direct bookers.
- Tertiary KPI: Average TRevPAG of £2.00+ per guest.
2. Operational & Capacity KPIs
- Full House Equivalent (FHE) Readiness: While Sales books the days, Operations must ensure the site is "Turnaround Ready." A KPI for "Zero Down-Time" between back-to-back groups.
- The "Pool Availability" Score: A KPI of 98%+ uptime (excluding scheduled maintenance).
- Catering Margin: 70% Gross Profit (GP) on meals by managing waste and seasonal purchasing.
3. Compliance & Duty Management KPIs
- Health & Safety Audit Score: 100% compliance on monthly internal safety checks (Fire, Water/Legionella, Pool, Safeguarding).
- Guest "Home from Home" Satisfaction: A score (derived from post-stay surveys) specifically measuring Cleanliness and Facility Functionality.
- Staff Retention & Training: A target for Staff Turnover <15%.
The Ideal Candidate
Experience
- Senior Management: At least 5 years in a senior operational role within hospitality, residential centres, or large-scale venue management.
- Board-Level Presence: Comfortable reporting to a Board and communicating complex operational data to stakeholders.
- Commercial Acumen: Proven track record of improving profit margins without compromising service quality.
- Team Leadership: Experience managing diverse teams (from maintenance and catering to sales and finance).
Skills
- Strategic Thinking: The ability to look beyond the day-to-day and plan for the next 3–5 years.
- Financial Literacy: Ability to interpret P&Ls, balance sheets, and budget variances.
- Adaptability: Equally comfortable in a boardroom meeting as they are walking the estate with a contractor.
Benefits
- Board Position: A genuine opportunity to shape the future of a significant regional venue.
- Autonomy: High degree of freedom to implement operational changes and drive the commercial strategy.
- Environment: Work in a beautiful 15-acre setting in the Herefordshire countryside.
Why Join Us?
You will be taking the helm of a financially viable venue at a pivotal moment of transition. You have the opportunity to secure the future of a unique estate that serves as a vital resource for schools, churches, and families alike.
Job Description: Internal Document – Role Profile
- Job Title: Operations Director
- Department: board level
- Contract Type: Full-time, Permanent
- Salary Grade: TBC
- Start date: ASAP
Role Purpose
The Operations Director (OD) will hold total accountability for the day-to-day running of Dunfield House. As a Board member, you will translate the Board’s long-term vision into operational reality. Your mission is to maximise the potential of our 15-acre estate, ensuring exceptional guest experiences across all potential revenue streams, while maintaining the financial health and charitable ethos of the venue.
Key Responsibilities
1. Financial Stewardship & Yield Management
- Monitor the venue’s "Daily Burn" of £978.08, ensuring all operational activities contribute toward our annual break-even target of 103 "Full House Equivalent" (FHE) days.
- Implement and manage "Minimum Facility Fees" and "Minimum Catering Fees" to protect the venue against the risks of under-capacity.
- Drive a 2026 strategy to move from per-person metrics to FHE tracking to secure long-term sustainability.
2. Operational Excellence & Asset Management
- Oversee the maintenance and upkeep of the historic manor, 15 acres of grounds and the indoor swimming pool—our "gold dust" asset.
- Manage a quadrupling of energy costs through aggressive utility efficiency and smart scheduling of "Whole Site" vs. "Stables" bookings.
- Ensure the venue remains a "Safe Sanctuary" for schools and youth groups, maintaining all regulatory standards for residential stays.
3. Commercial Growth & Guest Experience
- Execute the "Midweek Profit Zone" strategy, targeting corporate retreats and "Work from Hotel" bookings to fill the Monday–Friday slump.
- Collaborate on the "TRevPAG" initiative (Total Revenue Per Available Guest) to increase spend on extras like the tuck shop and pool hire.
- Maintain the "Home from Home" vibe that differentiates us from institutional "mega" centers, ensuring high-quality communal spaces for all guests.
4. Mission & People Leadership
- Lead the staff team with a focus on hospitality and mission-alignment.
- Oversee the "Church Subsidy" model, ensuring that faith-based groups receive their mandated support while commercial groups provide the necessary profit margins.
Candidate Profile
- Commercial Acumen: You understand that a 70% occupancy in the Stables can still result in a net loss and know how to fix it.
- Operational Grit: You are comfortable managing a high fixed-cost heritage site with complex heating and maintenance needs.
- Values-Driven: You respect our faith-rooted origins and can balance charitable "at-cost" bookings with high-margin commercial events.
- Strategic Thinker: You can translate a "Mixed Booking Model" into a daily action plan for your team.
If you’d like, I can also format this into a PDF, a designed job advert layout, or a shorter recruitment‑ready version.
Please apply with your CV and a cover letter outlining why you believe you’re the right fit for this role. We’re keen to understand what draws you to Dunfield House, how your experience aligns with our mission, and the strengths you would bring to leading a busy, multi-faceted residential venue.
The client requests no contact from agencies or media sales.
This role will support the work of the World Obesity Federation in its role leading dissemination activities under a specific research consortium project; alongside support for intersecting areas of work across the WOF portfolio. Key activities will include: Developing content for website and social media from scientific outputs; using a media monitoring tool to gather relevant data and insights to support dissemination; and co-ordinating planning for webinar and event hosting and project participation at wider events. The role will liaise with cross-team colleagues to identify relevant dissemination opportunities, and support article formatting and submissions, alongside regularly engaging with project teams and wider stakeholders as relevant, and developing project reports. Additionally the role will support engagement of people with lived experience as part of project and wider activities.
The client requests no contact from agencies or media sales.
An exciting opportunity has arisen for a Housekeeping Assistant to join our Housekeeping Team. As a Housekeeping Assistant, your role will be supervised by the Housekeeping Supervisor and will report the Housekeeping Manager.
Staff benefits include shuttle bus, and more… Read more below
Role Requirements
Your role will be to provide a high standard of housekeeping ensuring excellent levels of cleanliness are consistent throughout the site and that infection control procedures are met across site.
As part of the site services team the role holder will be expected to liaise with managers and staff across the Trust. The role holder is expected to work closely with the other members of the facilities team and assist in covering in the laundry, in the deep clean team or other works as and when required.
You will be a natural and enthusiastic housekeeper working not only as part of a team but also individually. This is a chance for an outstanding candidate to make a significant and lasting difference to the lives of thousands of children and families.
Interview Date: week commencing 20th April
Terms and Conditions
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
Strictly no agencies, please.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Cast from Clay is growing and so we are looking for a part-time Finance Assistant to join our team. We’re not looking for someone who’s going to hide in the back office. You should have an interest in the work that we do and want to be a part of it.
The company
Cast from Clay is a communications consultancy for those who work on policy change. Most good ideas in the world of policy never make it to the desk of a decision-maker. That’s where we come in.
The Role
Role type: Part-time
Schedule: 2 days per week
Salary: £30,000 full time equivalent
Location: Hybrid (we’re based in Vauxhall, London; you should plan to be there at least every other Thursday)
Start date: As soon as possible
Reporting to the Commercial Director, you'll be looking after:
- Book-keeping: Posting purchase invoices, keeping track of payments and receipts, making sure costs are allocated correctly and keeping our financial records up to date and squeaky clean.
- VAT: Preparing & submitting our quarterly VAT returns accurately and on time.
- Invoicing & credit control: You’ll take charge of the monthly invoicing process, gathering information from contracts, timesheets and project software to prepare accurate invoices for our clients and encourage them to pay on time. You’ll make sure what we bill reflects the work we’ve actually delivered.
- Payments & payroll: You’ll prepare a weekly payment schedule, making sure our valued freelancers get paid on time and keeping an eye on cashflow. You’ll also bring our monthly payroll preparation and reporting in-house (currently outsourced).
- Reporting & forecasting: You’ll be working closely with the Commercial Director and the Head of Strategy to ensure we’re on track with monthly targets, monitor financial trends, and flag risks or opportunities early - keeping our cash flow, accounts, and forecasts accurate and up to date.
Who you are
We’re a small team at Cast from Clay and we’re not looking for someone who’s going to hide in the back office. You should have an interest in the work that we do and want to be a part of it.
You’ll be
-
confident dealing with clients
-
curious enough to ask ‘why’ and to spot the things that others haven’t
-
a stickler for detail and committed to getting things right first time
-
proactive and used to finding things you can usefully contribute to
-
expert at using Xero - and preferably familiar with Dext & Stripe too
-
financially qualified (minimum AAT Level 3 or equivalent)
-
able to work flexibly to accommodate ebbs and flows of work during the month
What we offer
Salary. £30,000 (FTE, pro-rata)
Part-time and flexible hours. Adding up to 2 days per week
Hybrid setup. We work from our offices in Vauxhall on Tuesdays and Thursdays; we’ll want to see you there for a full day at least once a fortnight on a Thursday but otherwise, you can work when and where you choose.
Culture. Access to monthly team socials and a £200 annual training budget to keep you growing.
How to apply
If this sounds like you, please send your CV, together with a short paragraph on ‘what's so great about finance’.
Things to note
You need to have permission to work in the U.K. already – we cannot sponsor visas for this role.
We are an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, class, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our Administrative Assistant sits at heart of Trauma Recovery CIC, coordinating client enquiries and referrals, supporting the client facing team and working with our Operations Lead to ensure everything runs smoothly.
Trauma Recovery CIC’s Administrative Assistant is central to the organisation. The person in this role supports the
people accessing our services, the client facing team to provide the services, and the leadership team to ensure
accurate reporting to understand trends, needs and secure future funding.
They will coordinate referrals, booking initial appointments and sending information by email and post to those
who use the service and the professionals supporting them.
To support the team, they will ensure that the client management system runs smoothly, provide administrative
support and where possible tech support to the client facing team and ensure that records are accurate and up to
date.
To support the leadership team, they may coordinate events, research local services, support with completing
reports and funding applications and day to day ensure that communication between team members is clear.
Our Ideal Candidate
Our ideal candidate is someone who has the ability to communicate with the team, those using our services and professional with confidence and clarity, flexing their style to match the needs of the person they are communicating with.
They will have experience of working within a non-profit organisation.
They will have experience of using client management systems, Microsoft office suite.
They will have lived experience of recovery from trauma and be in a place in their own journey where they can use their experiences to empathise with others with similar experiences.
You will find more information about Trauma Recovery CIC, the role and how to apply in the application pack on our website
The client requests no contact from agencies or media sales.
Post(s): Fundraising Assistant x2
Contract: Permanent
Hours: Part-Time, 17.5 hours
Salary: £24,962.70 FTE per annum
Location: Norfolk Wildlife Trust, Bewick House 22 Thorpe Road, Norwich, Norfolk, NR1 1RY + Hybrid Working
About Us
Norfolk Wildlife Trust is the oldest Wildlife Trust in the country and Norfolk’s largest environmental charity, committed to the protection and enhancement of Norfolk’s wildlife and wild places.
About you and The Role
We are seeking a motivated and highly organised Fundraising Assistant to join our successful and dynamic Fundraising Team. The Fundraising Assistant will be based in Bewick House in the Development and Partnerships Directorate.
As Fundraising Assistant, you will report to, and work closely with, the Grants and Philanthropy Manager, under the overall leadership of the and Director of Development and Partnerships. You will also work with the Senior Philanthropy Officer, Corporate Partnerships Manager, Supporter Development Manager, Corporate Fundraising Officer, Grants Officer, Fundraising Officer (Claims) and Fundraising Officer (Legacies).
You will be joining the Norfolk Wildlife Trust Fundraising team – a supportive, innovative and welcoming team, responsible for Individual Giving, Major Donors, Grants and Trusts, Legacies, Community Fundraising as well as Corporate Supporters. This team is tasked with providing, maintaining and growing the income of the Trust. We have a particularly exciting and challenging period ahead as the Trust in it its centenary year and seeks to source funding for its ambitious strategy “A Wilder Norfolk for All”. With responsibility for the administration of the efforts of the Fundraising Team, you will work closely with colleagues in Nature Conservation, Nature Recovery, the Visitor Centres and PR and Comms, and Engagement.
You will play a pivotal role in the efficient operation of NWT’s fundraising systems and effective recording of the Team’s communications and income details on the Trust’s CRM system.
Norfolk Wildlife Trust prides itself in having excellent reputation for managing its relationships with donors, sponsors, funders and potential funders sensitively always. You will play an important role in assisting with the stewardship of our supporters by coordinating our regular contact strategy with donors and provide administrative support to the Director of Development and Partnerships, Grants and Philanthropy Manager and Senior Philanthropy Officer.
Working closely with other fundraising officers, you will make a direct contribution to the work of the team through supporting the Fundraising officers deliver supporter stewardship events, co-ordinating collection boxes, on-line giving schemes and small-scale community giving.
You will be responsible for drafting and co-ordinating communications acknowledging supporter donations and Donations in Memory.
Being at the front-line of communication you will maintain a positive, pleasant and ‘can-do’ attitude in dealings with all those inside and outside the organisation.
You will have demonstrable administrative and customer-facing experience.
Norfolk Wildlife Trust owns and manages a diverse range of sites across Norfolk including the Trust’s 60 nature reserves, four visitor centres and operates from its head office at Bewick House in Norwich. The trust has more than 41,000 members, 160 employees (including our valued seasonal staff) as well as 450 volunteers working across the organisation.
We value respect, integrity, trust and responsibility. We want our people to be as diverse as nature itself and so we particularly encourage applications from those currently under-represented within our sector, including people from minority ethnic backgrounds and people with disabilities. We are committed to creating a movement that recognises and truly values individual differences and identities. Please let us know if you require any adjustment processes to make our recruitment process more accessible.
The hours of work will be 17.5 hours. We operate a hybrid system where the Fundraising Team works at least 3 days a week in the Bewick House Office (with all the Team present on Wednesdays). You may be expected to work occasional evenings and weekends for which reasonable time off in lieu will be granted. We will consider full time applicants for this role.
The closing date for receipt of applications is midnight on Sunday 19th April 2026. Applications received after that date will not be considered.
Interviews are likely to take place during w/c 27th April 2026, at Bewick House, 22 Thorpe Road, Norwich, NR1 1RY.
We regret that we are unable to reply to all applicants due to the quantity of correspondence. We will only contact you if you have been selected for an interview. If you have not heard again from us by 27th April 2026 you should assume your application has not been successful on this occasion.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equality, Diversity and Inclusion
We value respect, integrity, trust and responsibility. We want our people to be as diverse as nature itself and so we particularly encourage applications from those currently under-represented within our sector, including people from minority ethnic backgrounds and people with disabilities. We welcome people of all backgrounds and levels of experience with nature, and continually strive to improve our culture and practices. We are committed to creating a movement that recognises and truly values individual differences and identities. Please let us know if you require any adjustment processes to make our recruitment process more accessible.
No agencies please.
About Us
Groundwork Cheshire, Lancashire & Merseyside is a community-focused charity committed to changing lives and transforming places. We deliver a wide range of programmes that support people to improve their prospects and wellbeing.
The Opportunity
We’re looking for a passionate and motivated Assistant Team Leader to deliver our King’s Trust Team Programme—a 12-week personal development course for young people aged 16–25. This is your chance to make a real difference in the lives of young people who are unemployed or facing personal challenges.
The Assistant Team Leader will work as part of a team to deliver The King’s Trust Team Programme in order to achieve the desired outcomes and raise the life chances and attainment of young people attending the programme.
From recruitment of learners to the end of the programme you will be working closely with the Team Leader and other Groundwork CLM Staff to provide an engaging, challenging fun programme designed to inspire and motivate young people aged 16-25. The role requires skills to be able to work in a fast paced environment where the tasks and situations vary daily but you will have the opportunity to make a tangible difference to the lives of young people.
What We Offer
- 25 days annual leave + 1 extra day for Christmas closure
- 8 public holidays
- Flexible working arrangements
- Aviva Auto-Enrolment Pension Scheme
- Employee Assistance Programme
- Ongoing training and development
This role requires a clear Enhanced DBS check.
Based: Leigh - 69 Church Street, Leigh, WN7 1AZ. May be required to work at other Groundwork locations as needed
Hours of work: Full time, 36.25 hours per week
Salary: £25,524 - £26,070
Permanent Contract (subject to funding)
Closing date: Friday 17th April 2026
Interviews: Tuesday 28th April 2026
Groundwork takes practical action to create a fair and green future in which people, places, and nature thrive.
The client requests no contact from agencies or media sales.
We’re currently looking for a Deputy Executive Assistant to the Group Chief Executive Officer, offered on a fixed term basis of 6 months, to help us deliver our mission. This a full-time position, 35 hours per week.
What’s it like working at the IOP?
The IOP is a friendly, inclusive and ambitious organisation. Diversity and inclusion are central to how we work. We focus on supporting our people to thrive, offering competitive pay, great development opportunities and a generous benefits package.
Some of our benefits include:
- An excellent pension scheme
- Private medical insurance, life assurance, dental insurance and a healthcare cash plan
- Eye care vouchers, annual flu vaccinations, long service awards and access to an employee assistance programme
- 25 days’ annual leave as a standard, in addition to floating bank holidays
- Flexible working opportunities
The Role
What will I be doing?
You’ll be responsible for a broad range of high‑level Executive Office support activities, including:
- Preparing, coordinating and servicing senior leadership meetings, including drafting clear agendas, collating accurate papers, taking high‑quality minutes and tracking actions with a strong attention to detail.
- Providing high‑quality executive and administrative support to the CEO Office, including complex diary and inbox management, and the drafting, handling and dispatch of correspondence on behalf of the Group CEO with excellent written accuracy and judgment.
- Supporting effective planning, briefing and preparation to ensure the Group CEO is fully equipped for internal and external engagements, with well‑structured briefings and precise, timely documentation.
Projects you may work on include:
- Coordinating national and international travel programmes for the Group CEO, President and senior trustees, producing accurate itineraries and paperwork to ensure effective use of time and seamless stakeholder engagement.
- Supporting the delivery of high‑profile Institute events involving the Group CEO, Executive Team and senior stakeholders, with a strong focus on detail, logistics and written briefings.
- Undertaking short‑term project work and research for the Executive Team, analysing and summarising information clearly and producing briefings, reports or presentations as required.
Who will I work with?
You’ll work closely with a wide range of colleagues and stakeholders, including:
- The CEO Office Operations Manager and Executive Assistant to the Group CEO and President, working collaboratively to ensure the smooth, accurate and professional running of the Executive Office.
- Executive Directors, senior trustees and members of the Leadership Team across the Institute and its subsidiary companies, including IOP Publishing.
- Senior internal and external stakeholders, including equivalent CEO offices in partner organisations, government and learned societies, requiring clear, professional written communication and attention to detail.
Ideally, we hope you’ll apply if you bring:
Essential:
- Proven experience providing high‑level PA or Executive Assistant support in a fast‑paced, complex environment, including diary management, meeting support and high‑quality minute‑taking.
- Excellent written communication skills, with the ability to draft clear, accurate and professional correspondence, briefings and minutes, alongside a consistently high level of attention to detail.
- Strong organisational and prioritisation skills, with the judgment and discretion to handle confidential and sensitive information.
- Advanced IT skills, including confident use of Microsoft 365 applications (Outlook, Word, PowerPoint and Excel).
Nice to have:
- Experience supporting senior executives or boards within a charity, professional body, membership organisation or similarly complex environment.
- Experience using CRM systems and maintaining accurate electronic records and contact databases.
- A professional qualification as an Executive Assistant or Personal Assistant (or working towards one).
How to apply
Alongside your CV, please include a cover letter explaining how you meet the person specification.
How will I be working?
We operate a flexible, trust based working model that gives colleagues autonomy over how, when and where they work, while recognising the value of in person collaboration. You will be assigned a base office, with hybrid working offered as standard. This role does however involve regular visits to our head office based on business needs.
You will engage in regular in person collaboration with your team (as operational appropriate), as well as with colleagues across the wider organisation, to ensure effective operational alignment and to support our inclusive approach to working.
As an organization we meet in person once a quarter at our Head Office in Kings Cross, London.
Why join the IOP?
The IOP is the professional body and learned society for physics in the UK and Ireland. As a charity, we’re passionate about increasing public understanding of physics and supporting a diverse and inclusive physics community.
We’re committed to creating a welcoming and inclusive culture for everyone. If you need any reasonable adjustments during the application or recruitment process, please let us know we’re always happy to help.
Please note whilst we are unable to offer visa sponsorship for this role, we warmly encourage applications from candidates who already have the right to work in the UK and Ireland.
We strive to make physics accessible to people from all backgrounds.


The client requests no contact from agencies or media sales.
Are you passionate about the Samaritans’ mission and eager for a new challenge?
We’re looking for a part-time Executive Assistant (20 hours per week) to support our Executive Leaders and help Samaritans continue to be there for people when it matters most.
As an Executive Assistant, you’ll be highly organised and a great communicator. You’ll be responsible for providing highly efficient and effective support across all administrative and organisational activities. Working in a responsive team you will be one of the first points of contact for the Executive Leadership Team and will assist with administration and organisation of diaries for meetings and travel arrangements, preparing briefs and drafting a range of communications. You’ll attend key meetings in a supporting role and ensure efficiency and timely support to the Leadership team.
You’ll also assist with front-line reception administration services in the Ewell (Surrey) Office as required.
Contract terms:
£32,000 - £34,000 per annum, plus benefits (£18,285 - £19,428 pro-rata for 20 hours)
Permanent
Part-time, 20 hours per week
Predominately office Based in Ewell (Surrey), with occasional opportunity to work from home
Some occasional out of hours and weekend attendance at events/meetings.
We are passionate about flexible working. Talk to us about your preferences.
What you'll do:
- Manage the diaries of our Executive Leadership Team, prioritising demands where required
- Coordinate travel, accommodation and other logistical arrangements
- Prepare, check and administer paperwork for meetings, ensuring deadlines are communicated and met
- Provide coordination support to our Senior Leadership Team for key meetings and activities
- Draft correspondence for the Executive Directors and monitor responses
- Coordinate the preparation and dissemination of reports and documentation
- Liaise with key stakeholders on behalf of the Executive Leadership Team, building and maintaining positive relationships
- Provide reception cover when required
What you’ll bring:
- Strong written and oral communication skills, with the ability to build relationships with internal and external stakeholders at all levels
- Knowledge of general office administrational functions
- Excellent organisation skills with proven ability to prioritise competing deadlines and demands
- Ability to produce clear documentation
- Strong attention to detail
- Experience of working with sensitive and confidential information
- Ability to maintain a professional approach, even when working under pressure
- Experience of working within the charity sector, and project support or project management is desirable.
See full Job Description and Person Specification
Why Samaritans?
At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.
We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.
You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Apply now
If this sounds like the opportunity for you, please apply. You will be asked to one application question and to upload your CV and cover letter.
Applications close: 09:00am on Monday 13th April 2026
Interviews will be held at our office in Ewell (Surrey) w/c 20th April
At Samaritans, human connection is at the heart of everything we do.
We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.
We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.
We prevent suicide through the power of human connection. Connecting people in crisis with trained volunteers who will always listen.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
PA
Are you passionate about making a positive impact in your workplace? Do you have exceptional organisational skills, a keen eye for detail and understand the importance of confidentiality?
We have an incredible opportunity for you! We are looking for a Personal Assistant to join a dynamic team supporting the Associate Archdeacon of Berkshire.
This roles offers flexible working and is a rewarding opportunity to contribute to a diverse team, grow professionally and be a part of a community dedicated to fostering a safe and spiritually enriching environment.
Position: Personal Assistant
Location: Theale, Berks
Hours: Part-time 12 hours per week, worked equally over three days, which must include Mondays and Thursdays. The third day will be agreed with the line manager.
Salary: £30,804.08 pro rata (actual £9,990.51)
Contract: Fixed-term, 12 months
Closing Date: Monday 27 April 2026 at midnight, may close sooner
Interviews: Theale, RG7 5AS: Friday 8 May 2026
The Role
We are seeking a highly efficient and detail oriented administrative professional to support a dynamic organisation. In this role, you will play a key part in ensuring the smooth running of daily activities and providing essential support to the team. You will offer PA support to the Associate Archdeacon, managing diaries, correspondence, data, and meetings, as well as handling emails, preparing documents, and taking minutes. Alongside this, you will contribute to the wider work of the archdeaconry, supporting recruitment processes and assisting parishes as they serve their local communities. This is a role where your organisational strengths and ability to keep operations flowing will make a meaningful difference.
About You
You will have excellent organisational and communication skills. You will work well in teams and on infrequent occasions autonomously, have proficiency in computer applications, and have a proactive problem-solving mindset.
You do not need to be a practising Christian or have a faith to work with us - around 50% of our staff are not practising Christians but are comfortable with the Christian ethos that underpins our work. However, all our staff do have a desire to make a difference.
Benefits and Rewards:
ODBF continues to offer a range of rewards and benefits to its staff, including:
- Competitive salary
- Generous employer pension contribution of 12.5% into the auto-enrolment pension scheme, which includes a death-in-service benefit (5% employee contribution)
- Re-accreditation as a Living Wage employer
- Annual holiday entitlement starting at 25 days, excluding public holidays, rising each year by one day to a maximum of 30 days, pro-rata for part-time employees
- In addition to the statutory UK public holidays, the Diocese offers three privilege days to all employees, namely Maundy Thursday, Ascension Day, and Christmas Eve (or the closest working day, where this falls on a weekend)
- Flexible working patterns
- Sabbatical leave, after a qualifying period of service
- Access to wellbeing support via Employee Assistance Programme
- Enhanced family-friendly policies and a generous occupational sick pay provision
- Free parking
- Electric car and cycle-to-work salary sacrifice schemes
- EV charging points on site
- Electric vehicle salary sacrifice scheme with Octopus Electric Dreams
- Cycle to Work scheme with Green Commute Initiative
- Contributions towards eye examinations and prescriptive lenses
- Access to low-interest rate financial services from Churches Mutual Credit Union
- An attractive modern working environment Contributions towards eye examinations and prescriptive lenses
- Access to low-interest rate financial services from Churches Mutual Credit Union
- An attractive modern working environment
The successful candidate must have the right to live and work in the United Kingdom.
Only shortlisted candidates will be contacted for interviews. If you do not hear from us, your application has not been successful.
We are particularly keen to receive applications from UK Minority Ethnic / Global Majority heritage and disabled candidates, who are currently underrepresented.
Our client is committed to the safeguarding, care, and nurture of everyone within the church community. They follow and are committed to their Safeguarding Policies and the relevant statutory legislation and guidance, "Working together" to ensure the welfare of children and young people is paramount.
You may have experience in other areas such as PA, Personal Assistant, PA to the Director, Secretary, Executive Assistant, Administration Manager, Admin, Administrator, Senior PA, Senior Administrator. #INDNFP
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.
Are you an experienced senior Executive Assistant looking for an opportunity to work for a Christian charity with a heart for seeing an end to extreme poverty? Do you have proven experience of providing Board level / Senior EA support at Director level in a demanding environment? Then this may be the perfect opportunity for you!
As Executive Assistant you will support Tearfund's Finance Director and Finance Leadership Team in the following areas: diary management, communications, meeting coordination & minutes, arranging travel, administrative support to the Finance Director, Audit Risk and Finance Committee and the Finance Leadership team and undertaking specific projects within the Finance group. You will need to be able to work across different cultures and time zones, being flexible and proactive.
This role requires:
- excellent organisational and administrative skills
- a natural relationship builder with exceptional communication skills
- the ability to prioritise and work under pressure with high attention to detail
- Proactivity and ability to coordinate across multiple tasks simultaneously
All applicants must be committed to Tearfund's Christian beliefs.
We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.
Hybrid working: This role is eligible for hybrid working and you will be required to work from the Teddington Tearfund office and from your home by agreement with the line manager.
Please note: This is a part time (28 hrs per week) permanent role - with some flexibility over the working hours/days.
The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.
The client requests no contact from agencies or media sales.
Job Title: Senior Customer Services Advisor
Area of operation: Resident Services
Salary: £38,022 per annum
Hours: 37.5 hours per week
Responsible to: Assistant Director of Customer Services
Pension entitlement: Company Stakeholder Scheme
Annual leave entitlement: 30 days per annum
Place of work: Based at English Rural’s Surrey office in Lower Eashing
About English Rural:
English Rural Housing Association is a leading national rural specialist working to provide affordable homes in small villages for local people. We own and manage around 1,600 affordable properties, spread amongst 160 villages, and have a development programme of around 200 more homes.
About the role:
Are you looking for an exciting opportunity to join our customer services team and deliver exceptional services to residents? We are currently seeking a Senior Customer Services Advisor to join the team and help us embed a culture of customer excellence through our dedicated customer contact hub. As part of this role, you will work alongside technical and housing specialists to offer first-line responses to resident enquiries. In addition, you will support the Customer Services Manager in supervising and advising a team of Customer Services Advisors. This is an excellent opportunity to make a real impact in the lives of our residents while developing your career.
About you:
Are you an experienced customer services professional, ideally with a background in housing associations or property-related environments? We are looking for someone with excellent communication and interpersonal skills, who can work collaboratively and effectively in a fast-paced environment. As the Senior Customer Services Advisor, you will need to have strong administrative and organisational skills to deliver day-to-day operational activities, with supervisory experience being desirable. An understanding of property maintenance and tenancy management, along with knowledge of rural communities, is essential to succeed in this role. We are seeking a candidate who is driven to achieve excellent customer service standards and is passionate about making a positive impact on our residents’ lives. If this sounds like you, we would love to hear from you!
Please advise if there are any restrictions to your residency in the UK that might affect your right to take up employment in the UK.
Closing Date: 12pm on Monday 20th April
Interviews: Friday 24th April (in Lower Eashing)
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
English Rural Housing Association is committed to equal opportunities and values diversity in its workforce.
No agencies please.


