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Friends Therapeutic Community Trust
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Page 1 of 10
Glasgow City
£23,067 - £25,941 per year
Permanent, Full-time
Job description

Job Advert

Alumni & Development is responsible for the University’s relationship with its graduates and fundraising for key University initiatives. As part of the Operations Team, you will have the ability to multi-task efficiently while maintaining a high level of accuracy. The post-holder will act as the first point of contact within the Operations Team for a range of enquiries as well as being responsible for all aspects of financial processing, including the annual Telethon campaign, with additional responsibilities for updating biographical and educational data and data cleansing in The Raiser’s Edge and NetCommunity. The post-holder will also have full responsibility for the administration of departmental prizes, and assist in the administration of undergraduate scholarships and the University of Strathclyde USA Foundation.

With strong IT skills, proven experience in very high volume data entry and using and reporting from relational databases, you will be a self-motivated, flexible, team player with a methodical approach to work tasks, excellent data entry, accuracy, time management and communication skills. Knowledge of the fundraising environment and The Raiser’s Edge would be an advantage. 

Job Description

To support the systems which ensure that Alumni & Development provide an efficient and professional fundraising and alumni relations service by processing and allocating gifts accurately and efficiently, reconciling actual/recorded income and producing informative financial reports. Daily tasks include high volume data entry to update biographical, academic and career details of alumni, donors and friends of the University, and produce complex lists and reports from the database.

Main Activities/Responsibilities

  1. Accurate and timely updating of biographical, academic and career details of alumni, donors and friends of the University from a wide variety of sources, including e-mail, phone, letter and internet.
  2. Data cleansing tasks in The Raiser’s Edge and NetCommunity (as well as MS Access and Excel), which maintain the integrity of the database.
  3. Accurate and timely recording and processing of all donations received into audit books and The Raiser’s Edge.
  4. Allocate gifts against the appropriate fund and liaise with the Operations Database Officer and relevant Finance Office Staff to ensure funds are properly transferred.
  5. Liaise with Finance Office staff to reconcile monthly bank statements with the alumni database.
  6. Full responsibility for annual Telethon gift administration, including processing all gifts, liaising with Alumni Fund Officer to resolve queries, maintaining effective and efficient processes, etc.
  7. Preparation of financial reports such as quarterly tax claims, monthly reconciliation reports and ad-hoc reports.
  8. Filing appropriate paperwork to maintain an audit trail for all data adjustments/donations received.
  9. Administrative support of communications to alumni and alumni activity. Typical tasks involve building database queries, creating reports, preparing data, sending NetCommunity emails and producing and formatting data files for mass emails and event invitations from The Raiser’s Edge.
  10. Create and perform complex data segmentation for mass emails, event invitations, direct mails, alumni magazines/newsletters, telethon campaigns, and other ad hoc requests.
  11. Full responsibility for the administration of departmental prizes, including monitoring budgets, liaising with academic departments/faculties, making payments to students, etc.
  12. Full responsibility for the data segmentation and transfer of data between The Raiser’s Edge and the alumni platform Strathclyde Connect., e.g. testing data segmentation/reports and running reports, exports and imports on the live systems.
  13. Assisting the Operations Database Officer with administration of the undergraduate scholarship programme and the University of Strathclyde USA Foundation.
  14. Provide internal IT support for alumni database and on-line community software, including the administration of webpages, online donation forms, online survey forms, etc.
  15. Act as first point of contact for a range of enquiries via telephone, email and face to face, from staff, students and external interests.
  16. Maintain a thorough knowledge of relevant University and legislative regulations associated with data protection, storage and use.
  17. Contribute to the on-going review of department procedures, to make them more efficient and effective.
  18. Maintain constructive professional relationships with colleagues within the department and across the University.
  19. Attend A&D staff and other meetings as appropriate.
  20. Participate as a member of the Operations Team, assisting with other operations tasks from time to time e.g. training new members of staff, etc.
  21. Other activities that the Operations & Research Manager or Head of Alumni & Development may from time to time allocate, such as: 
    • updating Raiser’s Edge and NetCommunity process manuals
    • data cleansing tasks

Full job description and person specification can be found in the attached document.

Additional documents
Operations Data & Gift Assistant Personal Specification (.pdf)
Check commute
Starting Address
Mode of transport
Posted on: 02 August 2021
Closing date: 22 August 2021
Job ref: 389458
Tags: Admin,Fundraising
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