Job Summary

Are you passionate about getting to know our most successful inspirational alumni or finding the right donors for our remarkable campaign projects?
We are now looking to recruit a new Research Assistant to join our outstanding Research Team. The role will be varied and will primarily focus on the identification of fundraising and volunteering prospects and support the existing fundraising team to manage their prospect pools. The post holder will also be expected to lend specialist support to projects through the development, analysis and communication of robust data-led intelligence. Whilst supporting the wider office, the Research Assistant will assist with event profiles, bespoke research requests as required and have the opportunity to shadow more senior members of the Research team on projects across the department. 

We are an ambitious and successful research-intensive University (one of the top 100 research-led universities globally) and have produced 11 Nobel Prize winners, including three who received their awards in 2016.  Academics here are tackling some of the world’s most pressing global challenges such as antibody testing and Covid-19, the impact of climate change on our woodlands and forests, issues caused by migration and displacement, the rise in youth mental health issues, and the prevention of needless maternal deaths in the developing world. Our students come from nearly 150 countries and our flagship outreach programmes mean that almost 25% of our student population come from disadvantaged backgrounds, one of the highest proportions in the UK. Philanthropy has always played an important role in shaping the University, most recently in 2015 when we closed the Circles of Influence Campaign, which raised £193 million, making it the largest HE fundraising campaign outside Oxbridge and London. Through ‘Birmingham In Action’, philanthropy will continue to play a vital role in delivering projects to change lives locally, nationally, and internationally.

Main Duties

Located within the DARO Insight and Operations Team, the Research Assistant will assist with:

Identifying fundraising prospects:

•  Responsibility for identifying and evaluating potential and existing fundraising prospects, both individuals, corporates, and charitable foundations in the UK and internationally, through desk-based research using online sources (e.g. LinkedIn/Companies House) and query our department database.

Wider fundraising research support:

•  Supporting events: Working pro-actively with the Research Officer to liaise with key event stakeholders (e.g. fundraisers), compile data for event profiles, and where necessary update attendee data onto the departments’ database to tight deadlines. Additional tasks include reviewing event data to identify new prospects and highlighting new prospects to relevant fundraisers.
•  Writing profiles: Research and complete detailed profiles on fundraising prospects to a high standard in line with strategic needs of department/fundraiser, and in accordance with the Data Protection Act.

Pool/portfolio management:

•  Responsibility for organising quarterly pool meetings with Fundraising Relationship Officers (FROs) and feeding back on meetings to the Research Team/department stakeholders.
•  Utilising our database to review and analyse data relating to the FRO fundraising portfolios and effectively extracting and communicating relevant data using written and visual methods at quarterly pool meetings. 
•  Responsibility for completing follow up actions/ activity after pool meetings, and filing and archiving key documents for future use after meetings.

Data maintenance:

•  Responsibility for adding and updating key information on prospects, donors, and alumni on the departments’ database in accordance with the Data Protection Act (e.g. LinkedIn profiles and executive summaries).
•  Responsibility for specific data work including monitoring and reviewing the quality and numbers of new fundraising prospects for fundraisers to contact and evaluating prospects that have been contacted and disqualified by fundraisers. Where necessary the post holder will be asked to support the wider department with maintaining the database and with database training.

Other Research Team functions:

•  Responsibility for managing CRM database research requests: The post holder will monitor, action, and complete automated research requests submitted via departments’ database. Requests can include updating prospect details or reviewing prospect referrals from colleagues.
•  Supporting bespoke research requests: Working agilely with the Research Officer to respond to and complete detailed, bespoke research requests from department colleagues and University stakeholders to a high standard, and tight deadlines. The post holder will be expected to manage multiple requests at any one time, liaise with stakeholders requesting information, and utilise different research methods.
•  Responsibility for data and administrative tasks for prospect pool meetings with senior fundraisers.
•  Undertaking due diligence: screening for ethical and reputational risk, prospect tracking, and data analysis where necessary.
•  Undertaking other proactive projects that align with departments’ strategy to agreed deadlines (e.g. producing factsheets about new/growing industries that fundraising prospects work in).

Person Specification

Required Knowledge, Skills, Qualifications, Experience 

•  Experience and/or understanding of fundraising prospect research or undertaking research in a professional or academic capacity (e.g. market research, academic research, evaluations of projects/services).
•  Excellent IT skills, including competence with all aspects of MS Office. Word and Excel at an intermediate level would be an advantage (as supported by qualifications/training certificates or demonstrable experience gained from within the workplace). Basic knowledge and experience of using social media platforms like LinkedIn would also be beneficial.
•  Understanding and/or experiences of databases, ideally fundraising or education-based databases (e.g. Blackbaud CRM; Raisers Edge), as well as experience maintaining sensitive data to a high standard, and an awareness of the UK General Data Protection Regulations.
•  Experience providing high quality customer service and building relationships with colleagues and/or customers.
•  Understands the importance of equality and diversity in the workplace.
•  Ability to identify and respond to equality and diversity issues in line with relevant policies and procedures.
•  Experience working in busy environments, with multiple stakeholders and deadlines. Work relating to events would be desirable.
•  A basic understanding of the UK Higher Education sector/fundraising and experience of working in or with large, complex organisations.
•  The post holder should have a good level of general education to at least degree level (or equivalent qualification).

Investigation, analysis and research

•  Strong analytical and research skills. This includes the ability to collect and assess information or data rapidly utilising a wide range of sources (e.g. company websites), identifying key points, and drawing conclusions.
•  Good problem-solving skills and the ability to take initiative and think laterally and creatively.
•  Strong attention to detail and accuracy when completing work.

Planning and organising

•  Excellent organisational skills as demonstrated by the ability to prioritise tasks in order of importance and urgency and manage one’s time to complete work to agreed deadlines.
•  A high degree of initiative, personal judgement, resourcefulness, flexibility, and a self-motivating approach. 
•  Experience of working to deadlines, with multiple stakeholders, and on multiple projects at any one time.
•  Ability to adapt and respond to changing or last-minute tasks or projects.

Communication & collaboration/teamwork

•  Strong verbal, written, and presentation skills. Ability to create and present detailed or complex work in a persuasive way through different mediums (e.g. visually, written, verbal), for different audiences. Ability to judge the appropriate level and format of information required for different purposes and different audiences.
•  A high level of discretion is required when dealing with information of a confidential nature.
•  Strong interpersonal skills and the ability to work effectively both in a team and independently.
•  Personal confidence, independence and determination to succeed as an individual and as part of a team.

General

•  Strong sense of professional integrity.
•  Willingness to learn and develop new skills/ research techniques.
•  The ability to be adaptable and flexible when dealing with change and uncertainty.
•  Interest in working in fundraising and areas relating to DARO’s fundraising campaign (e.g. environment/access to education).

Housing Justice is the national face of Christian action on housing need and homelessness. Help us beat homelessness through local, grassroots responses.

We are looking for a PA to the Chief Executive. The role will suit an individual with excellent organisational skills, attention to detail and great interpersonal skills as they support our Chief Executive across a range of responsibilities.

This position plays an essential role in keeping Housing Justice organised and well run. This diverse role covers governance and executive support, office and facilities administration, and events support. The role is currently home working but longer-term working at Housing Justice's Head Office in London when permitted.

This is an excellent opportunity for someone who wants to gain a broad range of experience in corporate services supporting a charity. You would be joining an energetic, enthusiastic and supportive organisation that collectively will promote your development and wellbeing.

To apply, please visit our website, where you will find our application form. The deadline for applications is Monday 14 June 2021 at Midday. Interviews for those shortlisted will take place on Tuesday 22 June 2021.

Are you passionate about communication and organisation, working within the faith-based charity sector?

The role supports the Deputy General Secretary for Discipleship, responsible for a team of staff, co-ordinating their work with that of the Church’s main councils and with the needs of its congregations and people.

You will have a vital role in seeing that the Deputy General Secretary is properly supported in this busy schedule, acting as an administrative anchor, balancing a range of responsibilities confidentially and carefully. You will be part of a diverse team and your reliability as a team player will be key in enabling the Deputy General Secretary to manage this work.

You will be a highly organised, experienced PA with excellent communication and interpersonal skills. You will have the ability to multi-task and work to tight deadlines whilst maintaining a high level of accuracy and attention to detail. Being proactive and the ability to work without constant supervision is essential. Experience of using IT to manage projects and events would be a distinct advantage.

We can offer you a flexible and friendly work environment with a generous final salary pension scheme.

If you are interested in working for us and can meet the above requirements, please contact us/see our website for an application form (noting that we do not accept CVs).

Closing date for applications: 12 noon, Thursday 8 July 2021

Interview date: Tuesday 27 July 2021

The Money House is an award-winning financial literacy and independent living skills programme to prevent youth homelessness. The Money House (TMH) helps young people at the critical transition to independent living to manage their money, remain independent and achieve housing stability.

The Role

We are seeking a capable and proactive Training Assistant for The Money House (TMH) project. You will work within an organisation which consistently exceeds its targets and delivers significantly positive outcomes for young people.

Inclusivity
MyBnk is dedicated to building an inclusive culture and working environment that promotes a sense of safety and belonging for our staff to feel supported to achieve their potential.
We know there is further to go and so we have established an Anti-Racism Committee, which works with the wider MyBnk team to ensure that we are listening, learning and constantly evolving to root out and tackle racism in all its forms.

MyBnk will not discriminate either directly or indirectly on the grounds of race, nationality, ethnic origin, gender, marital status, pregnancy, age, disability, sexual orientation, gender reassignment, ethnicity, neurodiversity, cultural or religious beliefs. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.

37 hours per week

ABOUT LAUNCHPAD

Based in central Reading, Launchpad provides vital information and support for vulnerable individuals, couples and families in Reading who do not have a stable place to live or are at risk of losing their home.  Founded as a soup kitchen in 1979 by students at the University of Reading, the charity now provides a holistic service that works in three ways – we prevent homelessness, provide homes and rebuild lives.

Launchpad has remained open throughout the pandemic, our teams working tirelessly to ensure extremely vulnerable people in Reading continue to receive the help they desperately need.  But this work won’t stop when the lockdown eases – we anticipate there will be even more people in housing crisis because of issues such as evictions, redundancy and mental health. 

THIS ROLE

This is a brand new role at Launchpad for someone interested in starting a career in fundraising. You will play a big part in supporting Launchpad’s vital work over the coming year. In this role you will be a vital member of the Fundraising team, building our community of supporters, and your work will have a real impact on local people in need.

You will be the first point of contact for the team, and your customer service skills will ensure that good relations are maintained with all Launchpad supporters and they receive the best supporter care experience.

You will own the financial administration and recording of income received into the fundraising portfolio so are confident with numbers and the recording of financial information.

You have experience and knowledge of using a CRM system, and have excellent attention to detail and strong administrative skills with an ability to prioritise, manage a varied workload and work to deadlines.

To apply, please visit our website where you will find more information and details on how to apply.

The closing date for applications is 12 noon on Wednesday, 7 July and interviews will be held on Thursday, 15 July .

Whilst appointments will always be made on the merits of the application and performance in the selection process, Launchpad is committed to achieving greater diversity, inclusion and equity in our workforce – and actively encourages and welcomes applications regardless of sex, gender, race, age, sexuality, beliefs or disability.

Recruiting for a Outreach Programme Support Officer to join our Service in Kent!

GBP 13,800 per annum, working 24 hours per week, plus 25 days Annual Leave (Pro-Rata), Pension schemes, Staff discounts, healthcare and more. This is a Fixed term Contract until 31 March 2022.

Job Overview:

The Outreach Programme Support Officer provides key support to the Service Deputy Manager, Regional Services Manager and Head of Operations, responsible for planning and co-ordinating tasks involved in transforming the delivery and quality of outreach health services in Kent.

The post-holder needs to be highly organised, possess a high standard of administration skills and be able to work well under pressure. Articulate and driven, regular communication with a whole range of professionals will need to be managed efficiently and professionally.

Flexibility around working hours can be considered but the post-holder will be required to travel across Kent as directed, sometimes at short notice.

Key Responsibilities:
- Support project management tasks
- To manage the project plan by updating progress, identifying key deadlines and highlighting potential risks
- Provide administrative support to senior managers in Kent
- Research and analyse competitors/properties/service models and strategies as directed
- Support the Service Deputy Manager in the contract management of secondary providers
- Developing and maintaining strong working relationships with staff at all levels of the organisation
- Assist in the analysis of performance data on a monthly/quarterly basis if requested
- To treat all information - both verbal and written - in accordance with Look Ahead's policy on confidentiality
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Engage positively in reflective practice sessions with colleagues
- Ensure that all other Look Ahead policies and procedures are adhered to
- Carry out other duties commensurate with the role, as may be deemed reasonable by Look Ahead, including covering other duties if such a need arises

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Person Specification:
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essential:

- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
- Full Driving Licence and access to use of vehicle

Desirable:

- Experience working in homelessness

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

Are you efficient, enthusiastic and have a passion for communications? This is an exciting role in a vibrant, entrepreneurial charity which has ambitious plans. We are looking for a committed team worker who is full of initiative with exceptional communication skills.

Tyndale House possesses one of the finest libraries for biblical research in the world, packed with specialist material on the language, culture, history, and meaning of the Bible. It also has facilities for medium- and long-term accommodation. The institute enjoys close links with the University of Cambridge and many postgraduates, church leaders, and visiting scholars have found it an ideal setting for their own study.

You will have experience of working in a similar environment, and have a high level of IT skills, together with excellent written and verbal communication skills. You will be flexible, able to carry out a wide range of tasks quickly and accurately and enjoy working in the context of an international community of scholars.

If you feel this position fits your skills, values and experience (or potential), and playing a role in fulfilling the purpose of Tyndale House excites you, then we would love to hear from you.

Please see the Job Description attached for further information.

Closing Date for Applications: midday on Monday 12th July 2021

Interviews: w/c 12th and 19th July 2021

Start Date: ASAP

Based in Northampton (remote working is possible, but you must be able to provide court representation in Northamptonshire)

An exciting opportunity for an experienced housing solicitor to join Central and East Northamptonshire Citizens Advice (CENCA), delivering housing and debt advice, advocacy and court representation.

About the role

As Housing Law Solicitor, you will be responsible for interviewing clients using sensitive listening in order to get to the root of the issues. This is a key role, in which you will be expected to empower clients and provide high quality advice, whilst maintaining the structure of meetings and delivering great customer service.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates.

We make a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the essential criteria for the role as set out in role profiles.​

How to apply

Please visit our website via the apply button to download the job pack and apply.

Closing date: 23 June 2021

We reserve the right to end the recruitment process early if suitably qualified candidates apply before the closing date

At Carers Support (Bexley) we want to make a real difference to the lives of carers in Bexley and Greenwich.  We are committed to tackling the isolation and loneliness that many carers feel by providing information, advice, support, respite and other services to those who dedicate their lives to caring for their loved ones. We pride ourselves in working with carers young and old, and their families, in a positive, responsive, professional and creative way to improve their lives. 

We are looking for an experienced leader with a positive approach and strong people skills. We need a great communicator who will act as an ambassador for Carers Support, forging and sustaining strong relationships with our key stakeholders. The successful candidate will embody the vision, values and ambitions of Carers Support and will support and motivate the team of staff and volunteers accordingly. Our Carers are at the heart of everything we do and we want a CEO that can drive this culture. 

The successful candidate will:

• Be a real people person, building strong relationships and partnerships

• Passionate about improving the lives of carers, both within the organisation and more widely

• Drive a strong customer service ethos across the organisation

• Provide strong leadership to the team and volunteers

• Ensure good governance, supporting the Management Committee

Creative Support is a national, fast-growing not-for-profit organisation providing support to individuals with a wide range of care needs. We are currently seeking a highly organised and meticulous Laundry Assistant to work part time at our service in Stanwix, Carlisle.

You will provide a high standard of tidiness within the laundry area of our Extra Care Service in Carlisle. This is a service of 44 self-contained flats.

To keep our residents' clothing looking and feeling great, you will be responsible for washing, drying and ironing as required. You will also give service users’ flats a 30-minute clean once per week. Through your brilliant eye for detail and sense of pride in your work, you will ensure the laundry room is clean, tidy and welcoming, and report any faults to the onsite housing team. When you're folding/separating linen/clothes and returning them to the correct rooms, you will do so with kindness, above all else. You will take real pride in ensuring your work is always completed to the highest standard, and ensure our residents clothing and bedding is well maintained.  Not all residents in the Extra Care scheme have their laundry done by Creative Support, so residents have access to the laundry area after 1:30pm.

You’ll need excellent time management and organisational skills. Beyond that, it's all about your positive energy and natural ability to get along with people. So you'll be a positive communicator with both residents and co-workers. We are looking for someone who is both considerate and kind.

Whether you have experience in working as a Domestic Assistant, Laundry Assistant or Housekeeper, or if you are new to this field but know that you have ‘what it takes’ to make a difference to our residents, then we want to hear from you.

Benefits of working with Creative Support:

• Free 24/7 counselling and employee support programme,

• Competitive pay and a pension with company contribution and 28 days annual leave,

• Company paid enhanced DBS for all staff.

The Community of St Mary the Virgin at Wantage is looking to appoint a new Bursary Clerk (Finance Assistant) to work alongside the Bursar in the smooth running of the Convent’s finance operations, and to provide administrative support to the Steward in relation to HR matters.

You will be responsible for administering all day-to-day income and expenditure transactions, monitoring the bank accounts, especially petty cash, and contributing significantly to the monthly preparation and processing of payroll. You will keep our personnel records up to date, managing processes such as notification of sickness by staff, records of staff holidays, and the process for Disclosure and Barring Service checks of staff.  

We are looking for someone with previous experience of working in finance with computerised accounts systems (ideally Sage), with excellent computer literacy skills, including MS Office, particularly Excel, and a working understanding of the charity sector.

You will be highly organised and a strong team player with a positive can-do attitude.  The ability to prioritise your own workload and to work to deadlines with a high degree of accuracy are also important.

The Referrals & Occupancy Assistant will contribute to creating a positive, supportive environment where our Residents can change their lives. Teamwork is essential to provide continuity of care to our Residents, and candidates must be willing to be flexible in helping out other team members.  To assist the Referrals Co-ordinator in the assessment and interviewing of men referred to the Charity, and liaison with referrals agencies.

The job description provides an indication of the roles and responsibilities for the post of Referrals & Occupancy Assistant, but is not an exclusive list of the duties that the post-holder may be asked to undertake.

Key duties:

• To assist the Referrals Co-ordinator in receiving and assessing referral applications, and answering enquiries about applications
• To maintain a good relationship with referring organisations, where appropriate visiting and organising presentations
• To manage a database to monitor referrals and maintain active waiting lists
• To arrange with the Referral Coordinator or colleagues to interview and assess the suitability of referrals (as per the Charity’s Admission Procedure), to ensure that offers are made, referral agencies informed and feedback to unsuccessful applicants
• To arrange for new Residents to be met at the prison gates and where appropriate to make alternative arrangements to assist their arrival at Nehemiah
• To suggest and make improvements to the referral process to increase occupancy levels as approved by the Referral Coordinator/Supported Housing Manager

Join our friendly and experienced team and discover the satisfaction of seeing men change their lives.

Relate Northamptonshire is looking for a skilled CEO, or a senior manager looking for that next step, to lead our well respected and dynamic countywide counselling service.  You will have a background in third sector or non-statutory services, have proven experience in developing a culture of co-production with your staff and service users, as well as bringing your marketing and social media expertise to shout about the great work we do across the county.  You will be priviledged to work alongside our fantastic team of counsellors, support staff & Trustees and we will be looking to you to ensure we maintain and develop our income generation targets over the coming years.

ACORN is looking for a Bristol-based Executive Assistant to provide vital logistical and secretarial support to the organisation so that we can build power and fight for social and economic change, to start work on 23rd August 2021.

ACORN is a community-based union of working-class people: tenants, workers, residents. We are a mass membership organisation fighting for a better life for our members and the communities they come from. We know that the economic and political set up in this country doesn’t work for people like us and so we established ACORN to fight for and represent our people.

Our organising is premised on two simple truths: problems affecting working class communities—from unhealthy, unaffordable and insecure housing, to cuts to public services—stem from a lack of power; and the most effective means of building power is for people to get organised. 

About the job

The Executive Assistant will work alongside senior management to facilitate the organisation’s day-to-day work, by providing secretarial and administrative support to allow senior management to make optimal use of their time. They will ensure the smooth running of the internal organisation, for example through support with internal communications, diary and calendar management, transport and travel arrangements, and dealing with queries. The Executive Assistant can also expect to answer phone calls, take notes, schedule meetings and send emails on behalf of members of senior management as well as contributing to the organising of events. At the heart of the organisation, you can expect to enjoy a busy but varied day.

The Executive Assistant will be based in Bristol. Your daily work will involve: 

• Correspondence management
• Arranging internal and external meetings for, and on behalf of, senior management
• Note-taking from these meetings
• Communicating with and supporting Board Members, scheduling Board Meetings, arranging Board Meeting agendas, and taking minutes
• Diary and calendar management
• Note-taking and correspondence from dictation
• Acting as a first point of contact for email correspondence and phone calls
• Arranging travel and accommodation
• Reminding members of senior management of important tasks and deadlines
• Carrying out ad hoc work on ACORN’s NationBuilder nation (including but not limited to: website; CRM; statistical analysis)
• Compiling and preparing reports, presentations and correspondence
• Liaising with National Administrator to source statistics and information requested by ACORN International and as otherwise needed
• Monitoring and signalling opportunities for expansion, diversification, and coalition-building with other similar organisations
• Carrying out ad hoc pieces of research and information-gathering to support the decision-making ability of senior management
• Any other duties commensurate with the role

*ACORN is an equal opportunity employer and values diversity. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.*

Qualifications

No formal qualifications are necessary. We’re primarily looking for someone with a strong work ethic with good listening skills and the ability to motivate others. 

Experience, skills and abilities

The successful applicant will have:

• Excellent written and verbal communication skills
• The ability to handle confidential information with tact and discretion
• The ability to act intuitively and proactively in accordance with guidance provided by a manager
• The ability to use a combination of knowledge, empathy, and fact-finding to arrange the priorities of a manager
• The ability to exhibit a calm and professional manner in meetings, and in email and telephone communications
• The ability to balance honesty, warmth, professionalism, and humour
• Self-motivation and initiative, with the ability to work both unsupervised and as part of a team
• Excellent administrative and organisational skills, including the ability to work flexibly and manage conflicting work priorities
• The ability to work proactively with a variety of key stakeholders, community groups and groups who share ACORN’s values
• The ability to carry out research and information-gathering
• The ability to undertake routine administrative tasks with high levels of accuracy and reliability
• Excellent time management
• The ability to work under pressure in a fast-paced, ever-changing environment and be detail-oriented
• The ability to use digital programmes and devices 
• The ability to work effectively as part of a team 
• The ability to be adaptable and show a willingness to learn
• A willingness to work sometimes long hours, including some evenings and weekends

In turn, ACORN is committed to investing in the continued professional development of our organising staff. Training and support will include:

• First week: ‘Introduction to ACORN’ training, technical set-up, and tool training (5 days)
• During probation: Weekly 1-to-1 management supervision; weekly group team call; on-call daily management support
• After probation: Bi-weekly 1-to-1 management supervision; weekly group team call; on-call daily management support
• Additional ongoing training opportunities where identified