Be a Disability Gamechanger and join us as our Customer Coordinator as we expand our national employment service Support to Work.

This new role will support our new In Work Support Team by ensuring all customers have appointments booked to get ongoing employment support. You’ll be a main point of contact for disabled people who have been successful at getting a job through our service. You’ll allocate eligible customers to our team of Employment Advisors according to agreed criteria, current caseloads and any adviser specialisms.

As part of the role there will be some administrative duties required including:

• tracking all customers who leave our service
• organising team meetings and other events as required by the Programme Lead
• keeping rotas and adviser's information and diaries up to date
• moderating comments on our social media platforms.

The job is currently home-based due to coronavirus. When we return to our offices, you can do this job from either Leeds or Manchester.

About you

The Customer Coordinator is an important role in the Support to Work service. You will need to have excellent customer service skills and experience working in a telephone-based customer service environment. You will need to be comfortable using a range of IT packages and programs.

You will bring drive and enthusiasm to your role and demonstrate that you care passionately about improving disabled people's lives.

Skills and experience

• Excellent Customer service skills, especially over the phone
• Experience working in a team.
• Previous experience working in a contact centre environment or a telephone-based role.
• Excellent written skills.
• Digitally confident- knowledge of CRM systems, especially Microsoft Dynamics, Skype for Business and Call Handling .
• Agreement with ‘Social model of disability’ approach

Disabled candidates

Equality and inclusion are at the heart of Scope’s mission and we are committed to creating a diverse and inclusive workplace with equality of opportunity for everyone.

We welcome applications from disabled people and guarantee interviews to disabled applicants who meet the minimum job criteria. Please let us know in your application if you would like to be considered for this.

Victim Support is looking for a Service Delivery Assistant based in Shipley.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The main purpose of the job is to provide administration support to the Operations Manager, Volunteer Managers and other administrative support to the team, in accordance with Victim Support's National standards and local policies and procedures.

You will work closely with other members of the service delivery team, to ensure that victims of crime have the best support possible.

Please see Job Description for further details.

This is a full time role - 37.5 hours per week Monday - Friday including some weekends and evenings (to be confirmed) and will be based at the Victims Hub in Leeds.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.
If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the we would particularly welcome applicants from BAME communities.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

The Paralegal will support the Expert Advice team’s Brexit project work by tracking legislation and documents published as part of the UK’s exit from the EU and future trade negotiations. The postholder will be responsible for identifying where changes impact our existing digital content or training, flagging these to the relevant subject matter experts and working with them to ensure changes to content or training are appropriately prioritised and accurately communicated to advisers and the public. 

The Paralegal will also support the Expert Advice team’s wider work by undertaking research for subject matter experts in our areas of advice - these include welfare benefits, consumer rights, employment law, housing, immigration, family and debt. 

This role is based in a team of high-performing subject matter experts and qualified lawyers. The postholder must have an interest in law and experience of legal research, but a law degree is not a requirement and you don’t need to be a qualified solicitor or barrister. 

The role is full time, until 31 March 2021, with an immediate start. The full time equivalent salary is £26,960 + London weighting of £3,520 if applicable.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Department: News, Campaigns and Public Affairs

Contract Duration: Six months

Citizens Advice provides free, independent and impartial advice and information to help people resolve their problems. Each year our local offices across the country help 2.6 million people with their problems - either through face-to-face or telephone advice, or online. Our amazing data allows us to spot emerging issues quickly, making us uniquely placed to raise awareness of these issues and advocate for solutions.

Citizens Advice is looking for a paid external affairs intern to work with us for up to 6 months.

The External Affairs teams at Citizens Advice are responsible for engaging with parliament to encourage MPs and Peers to make changes to the law that will help people, running public awareness campaigns (for example making people more aware of scams and how to report them), securing media coverage and managing day-to-day media relations, such as conversations with journalists.

As the External Affairs Intern, you will learn media, campaigning and influencing skills on the job, and apply these skills as you help us achieve our organisational influencing objectives. At the end of your 6 months with us, you’ll have the knowledge and experience to take your next steps in the sector and beyond.

You don’t need to have any experience as we’ll give you the guidance and support you need. You’ll need to have an interest in UK politics, media, and in social policy issues (such as debt, housing and benefits issues), follow the news and be a good communicator. 

We are committed to recruiting people from the widest talent pool. Our internship scheme is designed to attract a diverse range of candidates and give opportunities for people to develop their career aspirations in external affairs.

Our offices are currently closed due to coronavirus, with employees working from home. However, once the offices reopen, you are still welcome to work from home. We are open to discussion about flexible working, and are willing to consider both full or part time internships.

Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently under represented in our workforce:

1- if you wish to be considered under the Guaranteed interview scheme for disabled people please indicate this. Also let us know if you require us to make any reasonable adjustments to the shortlisting process or please provide information you wish us to take into account when considering your application.

2- We are offering candidates from Black, Asian and Minority Ethnic (BAME) backgrounds the option to be considered under rules which ensure we always interview at least one BAME candidate. All candidates for interview have to meet our minimum criteria for the role, which is 60 percent of the shortlisting score across all essential criteria. To be considered under these rules please confirm if you are from a BAME background within your application form.

We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Touchstone is a leading voluntary sector agency providing high quality services to improve the health and wellbeing of local people.

Live Well Leeds Mental Health Support Coordinator
Salary: Starting at £21,589 per annum – NJC Scale Points 12 – 17
Hours: 37 hours per week
Contract: This role is fixed term for 12 months, with the possibility of being extended

The aim of the Live Well Leeds service is to provide flexible and practical support to people (aged 18+) within the Leeds Metropolitan District. The service has been commissioned by Leeds City Council Adult Social Care for 5 years. The contract is delivered by a Strategic Partnership (comprising Touchstone as the lead, Community Links and Leeds Mind) and a Delivery Network (comprising of 16 different voluntary sector partners).

The service will be easy for diverse people to access, navigate and receive high quality support for everyone to improve and maintain their mental health.

Live Well Leeds offers a seven day service, including evenings and weekends according to community/individual needs and wishes.

About the role

You will work as part of the Live Well Leeds partnership to recognise individual service users’ strengths and assets, and then provide support to maintain and improve mental health.

You will provide flexible, supportive, caring and responsive interventions to and with service users.  This will involve working one-to-one, facilitating groups, and enabling peers/volunteers to deliver group support. 

You need to have substantial experience of working with people with mental health needs, a good knowledge of mental health interventions and their effectiveness and experience of building and maintaining positive links with a wide range of services and stakeholders.

TO APPLY AND FOR MORE INFORMATION
Please click ‘Apply’ to be redirected to our website to download the application pack. Please note, you are not applying at this stage.

Closing Date:  Sunday 19 July 2020
Interviews will be held on: Monday 3 August 2020 (via Zoom)

Touchstone is an equal opportunities organisation, a Trans Positive employer and applications are welcome from all sections of the community, particularly LGBT communities and/or people with disabilities who are under-represented within Touchstone.

 

Head of Marketing & Communications

£41,067 per annum

35 hours a week

We are a diverse and forward thinking charity embarking on a substantial period of growth. Are you a positive, ambitious and strategic thinker looking to make a significant difference to the lives of local children? If so, we want you in our growing, award winning team.

Reporting to the Director of Income Generation, you will have a dynamic and proactive approach to lead the Marketing & Communications team in delivering the strategy and take responsibility for ensuring the Martin House Brand is well recognised across our region. You will be passionate about Marketing and Communications and have a proven track record in delivering successful Marketing & Communications strategies both internal and external.  You will be part of our vision to be able to provide palliative care to every child and young person that needs it.

What does the role involve? 

• Lead on the development of the strategic direction for the Martin House brand, integrate the brand across the entire hospice and act as brand guardian
• Effectively lead, inspire, develop and manage the Marketing & Communications team to enable them to achieve key objectives
• To bring new ideas and creative for raising the profile of Martin House across key audiences across North, West and East Yorkshire
• To work across all departments to manage internal communications and lead on the development of all publications

Who are we looking for?

To be considered for this fantastic opportunity you should have a strong track record in working at a senior level leading a successful, high-performing Marketing & Communications team. You must have proven experience of delivering compelling Marketing campaigns and excellent communications pieces. You must have worked across both digital platforms and more traditional press and print. An inspirational leader and communicator, you must have experience of dealing with senior level contacts both internally and externally, and possess the ability to contribute to the charity at a strategic level. The role requires excellent knowledge of contemporary Marketing techniques and will need someone with the confidence to be innovative and entrepreneurial. Of paramount importance is a proven record of managerial success, and a wealth of ambition and determination.

If you feel excited by the prospect of helping this outstanding charity to achieve their ambitions and have the skill set required to do this then we would love to hear from you.

Benefits include 32 days annual leave plus statutory holidays, and recognition of NHS pension scheme for candidates who are currently in the scheme (alternative stakeholder pension also offered).

For further information about this role, including a full Job Description, Person Specification and Application Form, please visit the Job Vacancies section of our website,  or contact Clare Newbegin or Rachel Sherbourne at Martin House, Grove Road, Boston Spa, Wetherby, West Yorkshire, LS23 6TX or by telephone.

The closing date for applications is Sunday 19th July

Interviews will take place on Monday 27th July via zoom.  We try to keep our postage costs down so if you have not heard from us by Friday 24th July please assume your application has been unsuccessful on this occasion.

Registered Charity No. 517919

Company Registration No. 2016332, England

Do you want to work in a role where you are supporting individuals to achieve their goals, enabling them to lead a happy and fulfilling life?

Apply to join our excellent person centred staff team who currently support individuals with learning disabilities and complex health needs based primarily in shared tenancies within the Calderdale area. Our aim is to enable individuals to enjoy a high quality of life and to be active in their community. You will be supporting our service users to carry out daily living tasks around their accommodation and experience a wide range of activities such as swimming and day trips.

We are keen to expand our dedicated team; we pride ourselves on being diverse, positive, and hardworking, qualities that the ideal candidate will have. You will be able to use your own initiative, as well as work effectively within a team. You will work in a person centred way, putting the individuals you support at the heart of the care you deliver.

Ideally, you will have prior experience of providing care and support to people with complex needs. However, this is not essential as we can offer full training for people who have strong person centred values and are passionate about making a difference.

As this is a 24 hour supported living service, you will be required to work shifts flexibly on a rota. We can offer you both full and part time roles and Health and Social Care Diplomas.