Assistant retail manager jobs

This is an exciting role leading our committed policy team leading the fight to end child poverty in the UK. The development and implementation of a UK-wide cross-government child poverty strategy means this is a great time to join CPAG as we look to influence policy makers to adopt our evidence-based policy solutions to child poverty.

We are looking for someone to take a lead role in developing evidence-based policy positions to support CPAG’s influencing and campaigns work. You will have knowledge of political processes and how external organisations can effect change. You will have a track record of producing high quality research and analysis, including policy briefings, on social policy issues. You will have experience of managing a small team and working collaboratively to identify policy issues and develop solutions with colleagues across the organisation, as well as externally.

The postholder will be working in a fast moving, high profile and complex policy environment and will need to balance short term priorities with long term objectives. Current priorities include influencing the implementation of the forthcoming child poverty strategy, gathering and sharing analysis and expertise with the DWP as part of their review of universal credit, and monitoring the development of forthcoming changes to disability benefits.

We welcome applications from individuals with the skills and experience outlined and we can be flexible about working arrangements. We operate a hybrid working system and would be happy to discuss any flexibilities required. CPAG is committed to equity, diversity and inclusion which you can read more about in the job pack.

We welcome applications on a secondment basis.

For more information about this post and to apply download the Head of Policy job pack.

If you have questions or need specific arrangements or reasonable adjustments to take part in the selection process, please contact us.

Closing date for applications: Wednesday 14th January 2026 (midnight)

Interviews will take place: w/c 19th January 2026

Job Title: Assistant Shop Manager 

Reporting To: Old Swan Shop Manager 

Salary: £25,570 - £27,401 

Hours: 37.5 hours per week 

Location: Old Swan, Liverpool 

About us: 

 
Alder Hey Children’s Charity raises vital funds to help make Alder Hey Children’s Hospital a truly world-class, patient-friendly hospital for the 450,000 patients and families we care for every year. 

The charity supports a wide range of life-enhancing projects that improve the experience of our amazing young patients. This includes funding specialist medical equipment to ensure our skilled surgeons and clinical teams have access to the most cutting-edge technology and investing in hi-tech distraction equipment proven to reduce pain and anxiety for children during their hospital stay. We also support innovative programmes such as ward musicians, our on-site magician, and dedicated play specialists on every ward. 

In addition, our charity retail operation plays a key role in raising funds and engaging our community. With a presence on-site at the hospital and across local areas, our retail outlets offer a variety of high-quality donated and new goods. Every purchase helps us continue to deliver exceptional care and fund critical projects, while also providing volunteering and community engagement opportunities that extend the impact of our mission beyond the hospital walls. 

About the role: 

We are looking for a passionate, ambitious Assistant Charity Shop Manager to join our successful team to help manage our charity shop in Old Swan. 

The Assistant Shop Manager will be an integral part of the wider Charity team.

Main Duties/Tasks: 

You will play a vital role in supporting the Shop Manager to lead, motivate, and develop a team of dedicated employees and volunteers, fostering strong community engagement and maximising the shop’s impact. This includes encouraging and harnessing the gifts of time from volunteers, goods from donors, and income from customers. As a visible and active ambassador for Alder Hey Children’s Charity on the high street, you will ensure the shop reflects the Charity’s values and purpose in all that it does. You will also support van collections and deliveries, helping to ensure the smooth and efficient transport of donated goods, while representing the Charity with enthusiasm and professionalism. 

Income generation: 

• Work with the Shop Manager to maximise sales and profits ensuring weekly targets are met. 

• Support the team to maximise income from Gift Aid on donated products. 

• Support the team to maximise income via our online platforms. 

• Support the team with arranging van deliveries/collections daily.

• Work with the wider Charity team to promote and support fundraising activities and events. 

• Explore ways to maximise sales via events, donation drives, pop-up shops etc. 

• Cash up the till at the end of shift and ensure banking documents are completed. Investigate any discrepancies and report them to the Manager. 

• Support with ensuring the money is ready and accessible for cash collection.

• Open and close the shop at the appropriate times.

Volunteers: 

• Support and management of a team of volunteers. 

• Utilise volunteer skill sets and motivate them to deliver great customer service and perform tasks in-line with charity standards. 

• Maximise the shop’s opening hours and ensure the shop is open and managed by the shop team in the absence of the Shop Manager. 

• Help to provide and support ongoing training and development for volunteers. 

• Work and treat employees, volunteers and stakeholders in accordance with the Charity’s values. 

• Health & Safety (in conjunction with Shop Manager) 

• Ensure the shop adheres to Retail Health and Safety regulations. 

• Implement good Health and Safety practices to help protect employees, volunteers, and customers. 

• Help to ensure employees and volunteers are trained in manual handling. 

• Help maintain the cleanliness of the shop and behind the scenes areas.

• Stock Control (in conjunction with Shop Manager) 

• Ensure continuous, sufficient levels of high-quality stock. 

• Be responsible for deliveries and stock controls. 

• Ensure stock is appropriate to the business and priced accordingly. 

• Maintain a rigorous process of stock rotation, ensuring rotation within expiry dates. 

• Ensure visual merchandising is a high priority, with products featured prominently in window displays. 

Customer Service: 

• Be professional, patient and have a ‘people-first’ approach to customer services. 

• Be committed to the principles of equality, diversity, and collaborative working. 

• Set high standards of cleanliness, display and merchandising. 

• Establish quality standards, consumer safety and ensuring continuity. 

• Play a key role in enabling the shop to represent the Charity’s values.

Other Duties: 

• Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation. 

• Any other reasonable duties as required by your line manager. 

The Charity retail team are currently conducting a four-day working week trial, due to end on 30 June 2026. This means that, for example, staff previously working 37.5 hours a week are now working 30 hours a week to enable a four-day working week. The trial is monitoring the benefits of a four-day working week against productivity. We are confident that by embracing a more flexible and balanced approach to work, we can continue to create a thriving and fulfilling work environment while driving growth and success for our charity. A decision will be made before the 30 June 2026 to agree the next steps, based on an assessment of the trial period; the four-day working week trial may be ended, extended or adopted permanently. 

Our Values 

Here at Alder Hey Children’s Charity, our values guide the way in which we work. By being courageous, working together, being passionate about our work, and making sure that we are creative in what we do, helps us to deliver the support necessary so that our hospital can continue to deliver the very best care for our young patients and their families. Our values are:

Courage: we try new things and take risks to innovate and drive forward new ideas. We have the courage to speak up and take a stance. We are accountable, responsive and responsible. We are unstoppable.

Together: we work together as one team, sharing our knowledge and learning. We work in partnership with patients, families, supporters and colleagues. We are respectful, celebrate diversity and empower each other to achieve our aims.

Passion: we are passionate about what we do and why we do it.  We work together to share and grow. We inspire others.

Magic: we are fun, creative and child led. We create special moments, provide little extras and go further for our brave young patients.

How to apply 

You can apply by clicking the link below. Applications must include your CV and a covering letter which answers the following questions: 

• How do you meet the person specification? If you don’t exactly meet all of the role requirements but have transferable skills please do consider applying and provide details as part of your answer.

• Why do you want to work for Alder Hey? 

Additional information is included within the Job Description and Person Specification. If you have any questions about the role please contact the People Team.

Closing date: Monday 19th January 2026 

Interview date (to be held at Alder Hey Children’s Charity Shop – Old Swan): Tuesday 27th January 2026

Alder Hey Children’s Charity will make every endeavour to make any reasonable adjustments for applicants who require assistance in carrying out their duties due to a disability. Alder Hey Children’s Charity is committed to equal opportunities and positively welcomes applications from all sections of the community. Alder Hey Children’s Charity is committed to safeguarding children and vulnerable adults. The post holder may be required to complete an enhanced DBS disclosure check.

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.

About the role

We are recruiting for an Assistant Shop Manager to join a busy and creative team in Islington. You will join an exciting team and collaborate to build a group of volunteers from all walks of life, raising money to fund Crisis’ work ending homelessness. We are bold with a culture of continuous review and improvement, where we try new things, take risks, and sometimes fail. There will be numerous opportunities to improve our team’s effectiveness. Your voice will count!

We also work closely with local artists and universities. We’d love you to bring your own ideas, along with your experience of fashion, retail and current trends, to this role. You will have opportunities to build your own skills and career progression through training and development – many of our shop managers were promoted internally. Ensuring our recruitment practices are as equitable as possible is our number one priority so we are looking for someone who advocates for others and challenges injustice.

You will be primarily based in the Islington shop, but you may be required to travel to other shops within London 1 & 2 on a short-term basis.

About you

To be successful in this role you will have retail experience at a supervisory level alongside a genuine interest in charity retail. You will be keen to build your people management skills including working with Crisis members. We are particularly interested in meeting candidates with an interest or background in visual merchandising, although this is not essential. You will be committed to Crisis’s values and mission to end homelessness.

You may have experience in: assistant shop manager, assistant store manager, shop supervisor, store supervisor, charity shop manager, retail manager, charity retail

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Tuesday 13 January 2026 at 23:59.

Can I use Artificial Intelligence (AI) technology for my application?

We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

Curatorial Assistant

Permanent, Full-Time

£28,000 - £30,000 per annum

You will participate in an ambitious and inclusive permanent display and exhibitions programme, and will work closely with the Senior Curator, Senior Collections Manager and other colleagues deliver the strategy for care, access and engagement for the Collections. You will contribute to the efficient day-to-day running of the Collections Department, creating a sense of common purpose, with an openness to innovative thinking and awareness of best practice. You will participate in the strategy for Waddesdon and the RF as a whole and the representation of the Collections within it so that learning and skills are valued and the Collections Department is recognized as an exemplar of excellence. You will work with a wide range of other departments and require good people and communication skills.

Key responsibilities include:

• Become familiar with the whole collection and develop interests in particular subject areas. Those that would benefit from particular focus include (but are not limited to) paintings (specifically Dutch 17th century), textiles, photographs, books, prints and drawings, sculpture and contemporary art

• Undertake research and information gathering for projects and reports

• Support the delivery of exhibitions, projects and permanent displays

• Assist with planning of events, activities and visits by groups and individuals to the Department. Act as point of contact for these arrangements and liaise with relevant teams to deliver these activities

• Schedule and support meetings of the Collections Department and assist with the preparation of agendas

• Manage the distribution of incoming enquiries about the collections, passing on to relevant colleagues, taking action as appropriate and drafting some communications as required.  Keep track of progress on enquiries

• Support research and cataloguing campaigns and assist with inputting information onto the Collections Management system including tidying of information such as checking for duplicate records, checking for missing/inaccurate data)

You will be a great fit if:

You have a relevant Undergraduate degree, or equivalent experience and qualifiations, with a desire to expand your skills and working with varied 19th and 20th century collections. You are collaborative, engaged, and motivated, able to work both as a kay part in a small team and independently.

You enjoy variety but can show your attention to detail and dedication in infromation gathering and record keeping.

For the full job description, please see the attached. To apply for the role, please submit your covering letter and CV.

Shop Manager

Job reference: REQ004505

Fixed term for 9 months

Starting full-time salary £23,581.58 a year (£12.96 per hour).

St Albans AL1 3HL

Make a real difference to the lives of disabled people

Would you like to work at the heart of your local community? Are you able to inspire a team of brilliant volunteers? Do you have retail experience and are looking for the next step in your career?

If you answered yes to these then we have the perfect opportunity for you.

The role

Fixed term for 9 months, full time, 35 hours a week

Scope's St Albans shop - 49 The Maltings, St Albans AL1 3HL

As Temporary Shop Manager of Scope’s St Albans shop, you’ll have the autonomy to run the shop with creativity and flair. Every day is different

In this role, you’ll lead a team of paid colleagues and volunteers, offering clear guidance, encouragement, and development. Using your experience and management skills, you’ll help grow sales while making sure every customer and donor enjoys a welcoming and inclusive shop experience. In this role you will:

· Ensure shop sales performance is maximised, actively seeking ways to improve the shop’s performance on a continuous basis.

· Manage all aspects of stock collection and preparation; ensuring that stock processing levels are sufficient to achieve required shop floor density, encouraging stock donations at all times. Also support our online selling with identifying suitable items and listing on online selling platforms

· Recruit, manage and develop paid colleagues and volunteers within Scope’s HR and operational policies and procedures and build a strong team

· Work collaboratively with the Assistant Shop Manager

About you

As Shop Manager you’ll be passionate about retail and have a love of fashion with experience of running a shop, or you’ll be looking for a management role as the next step in your career.

To be successful in this role, you will :

· Previous experience as either a Retail Shop Manager, Assistant Manager, or a Supervisor looking to step up, ideally in retail or charity shops.

· Commercially aware and able to spot opportunities

· Be able to lead and support people

· Customer-focused, with a can-do attitude

· A team player with strong work ethic

· Accurate and detail-oriented

· IT literate and numeracy skills

Please include examples in your application that show how your skills, experience, and values match the person specification in the job description.

We welcome applications from people with lived experience of disability and from all backgrounds.

We also ask you to share how you support Scope’s values and contribute to our goal of creating a fair and equal future for disabled people.

About working in our shops

Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. Focusing on sustainable fashion, engaging with local communities and leading our volunteers to deliver a great colleague and customer experience, we raise much needed funds to deliver an Equal Future for disabled people and their families.

Shop hours

Scope shops are open every day. Some weekend and Bank Holiday cover is needed.

Full-time: 35 hours per week, five days out of seven

Part-time: Weekly hours on a seven-day rota

Additional Information

In line with UK legislation, we are only able to accept applications from individuals aged 18 or over. This is because the role may involve working alone in the shop without other staff present.

You must be eligible to work in the UK to apply for this vacancy. Scope is not able to offer visa sponsorship.

Anonymised applications

We use an anonymised shortlisting process as part of our commitment to equality, diversity, and inclusion. All advertised vacancies require a CV and the completion of a short application form.

Our values - pioneering, courageous, connected, open, fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Our promise to disabled people

We are proud to be a charity that stands for disability equality. We welcome applications from disabled people and anyone with an impairment, condition, or access need. We want our team to reflect the communities we serve.

As a Disability Confident Leader, we promise to offer an interview to all disabled applicants who meet the essential requirements for the job. To do this, tick the box in your application to say you are applying under the Offer an Interview Scheme (this used to be called the Guaranteed Interview Scheme).

If you need any changes or support during the recruitment process, please email us via our website.

Important to know

You must meet all the essential requirements listed in the job description.

If lots of people apply, we may need to limit interviews to a fair number of disabled applicants who best meet the criteria.

Equality, Diversity and Inclusion

EDI is a priority at Scope.  We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

· 35 days annual leave

· flexible working (where we can)

· company pension

· excellent training and career development

· strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues

· Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more

One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable.

How to apply

Please visit our website via the link and apply online.

Please note that successful candidates will be subject to an enhanced DBS check.

Application closing date: 12/01/2026

Superstore Team Leader

Foss Island Retail Park, York, North Yorkshire

Full-time, 37 hours per week (Your working pattern will be 5 days over 7, working at least one weekend day per week). 

About Us

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

The Benefits

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As one of Team Leaders, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.

The Role

We are currently looking for three Team Leaders to join our Retail, Services and Operations team to launch and manage our new Superstore in York.

As a Team Leader, you will oversee the day-to-day operation of one of the departments of the superstore. This includes leading a team of employees (shop assistants) and volunteers, ensuring accurate accounting and handling of assets, delivering high standards of customer service, and adhering to all charity policies and procedures. You will lead by example and ensure that employees, volunteers, supporters, donors, and customers understand how their contributions are making a difference to the lives of people in Yorkshire and beyond. 

You will need to be committed to creating a welcoming professional atmosphere and demonstrating the values of Yorkshire Cancer Research. You will also be a passionate and enthusiastic ambassador for the charity and its work.

Specifically, you will be responsible for:

• Running the department commercially, including display and merchandising, stock management and generation, maintaining shop standards, layout of store and opening and closing of store. 

• Supporting the management team in delivering ambitious sales targets whilst maintaining shop standards, commerciality and compliance. 
• Assuming Duty Manager responsibility in the absence of the store management team.
• Opening and closing the store if required as duty manager and responding to alarm call-outs as a listed key holder if required.
• Working a flexible shift pattern to reflect the business needs including weekends and pre-retailing hours. 
• Ensuring the department is presented to the highest standards with attractive visual merchandising and attractive window displays. 
• Ensuring that all charity policies, shop standards and operations procedures are communicated effectively to all retail assistants and volunteers and are maintained and followed consistently. 
• Line managing the Retail Assistants ensuring you develop and retain talent by conducting regular performance development reviews, implementing action plans, training, and supporting personal development and growth.
• Taking on leadership of employees across the whole store when acting as Duty Manager.
• Support in managing the sales and profit of the Superstore and where possible exceeding agreed targets across categories (Donated stock, cash, benchmark gift aid, average selling price, sell through, stock processing).
• Ensuring accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes. 
• Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters. 

About You

To be considered for this role, you will need:

• Educated to GCSE level or equivalent but not essential or have experience in a similar role at a similar level Experience of managing people/volunteers including recruitment and development.
• Experience of managing people/volunteers including recruitment and development. 
• Previous retail experience in the charity sector or commercial sector is desirable.
• To have excellent communication and interpersonal skills.
• Highly organised with good time management skills. 
• Ability to prioritise workload and meet deadlines. 
• Demonstrably strong planning, guiding and motivation skills to successfully achieve targeted income are desirable.

Application

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 13 January 2026. Please read our privacy notice before applying.

Yorkshire Cancer Research is a responsible and flexible employer. 

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website. 

Salary: £32,000 per annum WTE based on 37 hours
Hours: 37 hours per week
Location: Farnham, Surrey

 
Would you like to be part of an organisation that’s dedicated to caring for the local community?

We are seeking a proactive accountant with good IT skills to ensure our finance systems operate efficiently and effectively.  This is a varied, hands-on role supporting the whole Finance Team, particularly during periods of peak activity, to ensure the department continues to run smoothly.

 Key Responsibilities

• Act as system lead for Microsoft Business Central, our accounting system, and the other systems used by the Finance Team.
• Prepare month-end journals, balance sheet reconciliations and support year-end accounts and audit.
• Be responsible for restricted funds accounting and support Gift Aid processes.
• Provide cover for Sales, Purchase Ledger and Income Supervisors as required.
• Support Finance Assistants during high-volume income periods.
• Lead finance-related projects and deputise for the Head of Finance when needed.

About You

A successful Financial Systems and Accounts Supervisor will:

• Be MAAT or part-qualified ACA/ACCA/CIMA, with strong financial and management accounting experience.
• Be confident working with accounting systems (ideally Microsoft Business Central) and intermediate Excel skills.
• Have knowledge of Gift Aid and an understanding of charity finance and SORP (desirable).
• Be highly organised, collaborative and flexible, with excellent communication skills and a can-do attitude.

For a full list of essential requirements, please refer to the job description and person specification document.

This is an excellent opportunity for someone who enjoys variety, systems improvement and working closely with colleagues across an organisation with a strong service ethos.

About Us
We are based in Farnham, Camberley and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire.

Phyllis Tuckwell is a very special place to work.  Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters.  Our Finance team members are pivotal in helping deliver our vital services, ensuring ‘every day is precious’ for our patients. 

We are committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core.  We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences.  We warmly welcome applications from all sections of the community.  All appointments are made following a fair and equitable process, based on merit, job requirements and business need.  

We Offer:

Excellent Benefits

• Six weeks paid holiday plus public holidays
• Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
• Health Cash Plan Scheme
• Employee Assistance Programme
• Staff Benefit Scheme
• Blue Light Discount Card

Excellent Career Development

• Leadership Development
• Skill Development and Training
• Project-Based Learning
• Professional Growth
• Upskilling
• Apprenticeships
• Coaching
• Diverse Training Courses

A Great Place to Work

• Equal Opportunities employer
• Flexible hours and flexible working
• Supportive colleagues
• 97% of our staff are proud to work for Phyllis Tuckwell*

*Phyllis Tuckwell Birdsong Hospice staff survey 2023

For further information regarding the role or to arrange an informal visit please contact Deb McQuillan, Head of Finance or Vanessa Evans, Finance Manager. If you are unable to apply on-line or have any questions about the recruitment process, contact HR.

Closing date for receipt of applications: Thursday 15th January 2026.
Interviews to be held: Week commencing 19th January 2026.

We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged. Please note that we do not hold a sponsor licence and therefore are unable to provide sponsorship.
 

This post is subject to a Standard Disclosure and Barring Service check.

NO MEDIA OR AGENCIES

Lead with compassion. Inspire through purpose. Shape the future of Hospiscare.

Hospiscare has been at the heart of our community for over 40 years, providing outstanding specialist end-of-life care and support to people and their families across Exeter, Mid and East Devon. As we look to the future, we are seeking an exceptional Chief Executive Officer to lead our charity with vision, empathy and strategic strength.

The opportunity

This is a pivotal leadership role — guiding a much-loved local charity through a period of challenge but also opportunity. You’ll work closely with a dedicated Board of Trustees and an experienced Leadership Teams to shape and deliver our strategic goals, ensuring Hospiscare remains resilient, sustainable, and true to our founding values of care, compassion, and dignity.

You’ll be the public face and voice of Hospiscare — inspiring confidence among our staff, volunteers, supporters, healthcare partners, and the wider community. Your leadership will ensure we continue to deliver the highest standards of specialist palliative care while innovating to meet the changing needs of our patients and our community.

About you

You are an accomplished and compassionate leader, able to inspire and unite people around a shared purpose. With substantial senior leadership experience — ideally gained in the charity or health and social care sectors — you bring a track record of shaping strategy, managing complex budgets, and achieving sustainable results.

You’ll understand the challenges facing healthcare and charitable organisations and bring creative, collaborative solutions. You are confident working with a Board, comfortable in the public eye, and driven by a genuine commitment to making a difference to people’s lives at the most profound of times.

Key strengths you’ll bring

• Strategic vision and proven experience leading organisational change and growth
• Strong understanding of governance, finance, and regulatory environments
• Exceptional interpersonal and communication skills — connecting easily and authentically with people from all walks of life
• A leadership style that combines compassion, clarity, and courage
• A deep alignment with Hospiscare’s mission and values

Why join Hospiscare?

At Hospiscare, you’ll find a community of extraordinary people — staff and volunteers dedicated to providing the very best care and support when it matters most. This is more than a leadership role; it’s an opportunity to make a lasting impact on a vital local charity and the lives of countless people in Devon.

We are working with Charity Recruitment Consultant, Jackie Dawkins of Shine Charity Recruitment,who is supporting our search.  For further details about Hospiscare, please read the Recruitment Pack 

Key Dates:

• Closing Date – 26th January 2026 at 5pm
• First Interview with Jackie Dawkins (via Zoom) – 2nd/3rd February 2026
• Shortlisted candidates informal meeting with Chair – 23rd February 2026
• Interview and Assessment Day at Hospiscare – 24th February 2026

We have an exciting opportunity for am Administrator (known internally as a Service Delivery Assistant) to join the National Contact Centre team in Cardiff, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working of one day per week working from home.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Service Delivery Assistant you will provide high quality and responsive administrative function for the National Contact Centre. Acting as the first point of contact for enquiries and supporting the wider team with general administrative duties.

Key Responsibilities:

• Provide high quality administrative support to the team and service.
• Update and maintain manual and computerised database and case management systems and records in accordance with the service's internal policies/procedures and organisational standards.
• Manage incoming and outgoing mail and general queries into the National Contact Centre.
• Provide general office administration support which could include photocopying, filing, data entry, ordering of office supplies, processing invoices, raising purchase orders and minute taking at meetings.
• Liaising and communicating with key stakeholders, including internal and external contacts, such as the arrangement of Supervision sessions for staff.

About You:

Ideally, you will have a good understanding and knowledge of office systems and business support functions, as well as being a team player with a flexible approach

You will need:

• Effective verbal/written communication and numerical skills.
• Ability to prioritise own workload and deal with competing demands in an organised and methodical manner.
• Excellent IT skills and experience of using all packages in the standard Microsoft Office suite and case management systems/databases.
• Excellent customer service skills with the ability to communicate sensitively and effectively both verbally and in writing with a wide range of individuals and audiences.
• Ability to work on own initiative and with minimal supervision to achieve deadlines.
• Excellent record keeping skills with a focus on quality and accuracy.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

We’re seeking a part time, 20 hours per week Union Administrator to coordinate key internal meetings and provide executive support to our CEO. You’ll be responsible for preparing agendas, presentations, taking minutes, tracking actions, and ensuring smooth communication across departments. This is a fantastic opportunity to gain insight into high-level organisational operations while developing your professional skills. If you thrive on keeping things running behind the scenes, we’d love to hear from you. Join us and play a central role in supporting strategic decision-making and operational excellence.