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Top job
The Advocacy Project, Multiple Locations (On-site)
£35,888 per year
This role is to deliver our vision for Healthwatch over the next 3-5 years, as set out in our contract with the three councils.
Posted 1 week ago
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£23,324 - £24,752 per year (depending on experience) +£3,940 London weighting, pro rata
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£35,000 FTE, pro rata £21,000 per year
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NCVO, N1, London (Hybrid)
£33,125 per annum, rising to £34,867 after 12 months in London (or £29,287 per annum rising to £31,030 after 12 months outside of London)
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£30,000 - £32,500 per year
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Closing in 6 days
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Page 1 of 3
Greater London (On-site)
London, Greater London
Westminster, Greater London
£35,888 per year
Permanent, Full-time
Actively Interviewing
Job description

Healthwatch Brent, Westminster and Royal Borough of Kensington & Chelsea

Healthwatch was set up in 2013 to champion the rights of health and social care users, and hold the health and social care system to account for how well it engages with the public. Healthwatch Brent, Healthwatch Westminster and Healthwatch Kensington & Chelsea are three of 152 local Healthwatch organisations.

Healthwatch’s remit covers all publicly funded health and social care services for adults and children.

The Advocacy Project has been awarded the contracts for all three of these Healthwatch services. We will build on the important work that’s been done to date, while bringing new insights from the voices of seldom heard and hard to hear groups. You’ll have an opportunity to develop the service 
in line with our ambitious vision, making sure all views in the three 
boroughs, including the most marginalised, are at the heart of 
health and care and shape the services they need.

About the role

This role is to deliver our vision for Healthwatch over the next 3-5 years, as set out in our contract with the three councils.

Key outcomes

 Engaging and working with local diverse voluntary and community groups

 Working with local health and social care services (adults and children)

 Engaging with BAME communities and hard to reach groups

We’ll do this through a robust governance model incorporating:

 a board of trustees, overseeing compliance of statutory functions

 advisory boards in each borough, to set priorities and champion key Healthwatch functions 

 a grassroots listening network, to inform and influence Healthwatch priorities and connect with BAME and hard to reach communities 

 a network of independent experts, to provide specialist knowledge and intelligence to support understanding and develop insight.

We aim to embed user engagement and community development at the heart of the Healthwatch service model, empowering user voices and improving access to health services, with a particular focus on the most disadvantaged and hardest to reach groups.

Key responsibilities

 Make sure the work of HW Brent (HWB), HW Westminster (HWW) and HW Kensington & Chelsea (HWRBKC) conforms to all required principles, objectives and statutory obligations, and meets all contractual requirements between The Advocacy Project (as host organisation) and the borough councils.

 Provide strategic management for effective, inclusive and high quality local Healthwatch.

 Line management of lead officers in each borough. 

 Provide leadership to make sure the patient and public voice is heard across health, social care, children’s and other sectors in a continuously changing external environment.

 Working with lead officers in each borough, make sure HWB, HWW and HWRBKC involve the local community, particularly seldom heard groups and BAME groups, in influencing local and national policy and are responsive and sensitive to the needs of community groups with protected characteristics.

 Facilitate the ability of HWB, HWW and HWRBKC to improve health and social care underpinned by robust intelligence gathering arrangements.

 Represent HWB, HWW and HWRBKC at all strategic governance and external meetings with key stakeholders, liaising with nominated Board leads regularly.

 Support area leads to develop the services to respond to emerging trends and needs, keeping abreast of Healthwatch England best practice to continually enhance the quality of the service.

 Maintain the risk register for each Healthwatch.

 Monitor the service to make sure it delivers to time, budget and quality; provide reports evidencing this to key stakeholders, including commissioners, Advisory Boards, Health and Wellbeing Boards and Healthwatch England.

 Develop effective partnerships with key staff in health and social care services.

 Work with lead officers in each borough to ensure all projects are informed and influenced by, and planned, resourced, and communicated to key stakeholders.

 Work with the shared Insight and Outcomes Officer to make sure quality systems are effective and used to demonstrate the service is achieving outcomes and impact, and meeting key performance indicators.

 Work with the shared Communications Officer to make sure all relevant internal and external stakeholders receive relevant, timely and up-to-date communication about all Healthwatch projects.

 Work with key staff to ensure timely, accurate and high quality reports and presentations to commissioners and stakeholders. 

 Keep up to date with current trends in health policy, service provision, current practice and matters concerning people as citizens, by reading, attending courses and networking.

 Work with key staff to identify and secure new funding opportunities

General responsibilities

 Participate in team meetings, training and organisational development.

 Contribute to monitoring reports.

 Keep to our policies, including health & safety, safeguarding and risk regulations.

 Work to our mission, vision, and values.

 Work flexibly to meet the needs of the service, in line with the changing local and national landscape and carry out other projects and tasks as needed.

Person specification


 Excellent knowledge of and experience of working at a high strategic level with the health and social care system and the voluntary and community sector, in particular Healthwatch. 

 Thorough understanding of user engagement, community development, user involvement and co-production principles and practice.

 Extensive experience of working with diverse communities and tackling discrimination and inequality.

 Understanding of the public health challenges in Brent, Westminster and RBKC.

 Management experience including managing, developing and motivating a staff team.

 Experience of contract management and compliance.

 Excellent communications (written and verbal) and interpersonal skills. Effective in working with a wide variety of stakeholders ranging from trustees, commissioners, partners, colleagues and local residents.

 Able to interpret complex information and deal effectively with competing interests and challenging situations.

 Excellent organisational skills who can work on their own initiative and plan and prioritise your own workload.

 Experience of managing a budget.

 Commitment to working within The Advocacy Project and Healthwatch code of conduct, equality and safeguarding policies.

 Willingness to attend further training as appropriate and to adopt new procedures.

 Willingness to promote Healthwatch and The Advocacy Project in line with our mission, vision and values.


 Evidence of ongoing personal development and training related to the role.

 Experience of working with senior managers in public sector bodies.

 Experience of developing a new service.

Benefits of working for us

We’re committed to providing an empowering, flexible and supportive working environment for all our staff.
Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.
All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.

More about The Advocacy Project

The Advocacy Project

The Advocacy Project helps the most marginalised and vulnerable people living in London make ef... Read more

Posted on: 11 August 2022
Closing date: 10 September 2022 at 23:59
Tags: Social Care/Development,Advocacy