Bank support worker jobs

Platform’s North Sea Workers’ Transition project is building towards a managed phase-out of oil and gas extraction in the UK North Sea. We’re organising for an energy industry that protects the rights and livelihoods of the current oil and gas workforce and directs wealth back to communities, especially those impacted by industrial change.

We have been working with offshore oil and gas workers and their unions for 5+ years. In 2023, we published a groundbreaking set of 10 demands for a just energy transition away from fossil fuels co-created with offshore workers: Our Power: offshore workers’ demands for a just energy transition. Since publishing the report we have launched public advocacy and media campaigns based on these demands - working alongside industrial trade unions, national and grassroots climate groups, and oil and gas workers. We coordinate a first-of-its-kind coalition of industrial unions and climate groups working together on national worker transition demands.

As living conditions continue to decline and the climate crisis deepens, we are looking for a motivated and creative campaigner, who is able to lead the next stage of the project, and who has a strong understanding of anti-oppression and energy justice.

About the role

The Worker Transition Campaigns Manager will work closely with our Worker Organiser and Public and Community Ownership Campaigner, supported by our Organising and Advocacy Lead, Research Lead and Communications Lead.

You will be responsible for strategising, project managing and delivering the project. Activities will look like:

• Coordinating an existing coalition of climate groups and trade unions, including holding relationships with a wide range of key stakeholders across movements;
• Developing and delivering political advocacy and public campaigns strategies to win Our Power demands - including public ownership of energy - at a UK and Scottish Government level;
• Supporting the work of Platform’s Worker Organiser(s) to build links with energy workers and involve them in media, political meetings and/or campaigning activities.

This post would sit within Platform’s internal collective management structure and would therefore be expected to support the collective management of the organisation in addition to finance and fundraising-related responsibilities. This includes line managing 1-2 staff members after the 6 month probation period and attending collective management meetings. 

Role Details

Hours: 4 days (32 hours) based on a 40 hour work week (5 x 8 hour days including a 1hr lunch break).

Contract: Permanent

Proposed start date: ASAP, depending on notice period.

Salary: £36,824.41 for 4 days (32 hours) per week (£46,030.51 FTE) is our baseline salary, adjustable according to our Socially Just Waging System. Terms and conditions apply.

Other benefits include: 30 days annual leave (pro rata) plus bank holidays, enhanced parental leave, enhanced sick pay allowance. We offer Wellbeing and Training and Development funds to all staff. All policies subject to review.

Location: The role will be formally based at Oxford House, Derbyshire Street, London, E2 6HG, but remote working is possible.

Most Platform staff are supported to work from home most of the time, but all permanent members of staff are expected to attend in-person meetings 3-4 times a year, usually at the London office, and other in-person meetings when required.

Responsible to: Management Group (MG), Trustees (in conjunction with the Treasurer) 

You can find more details about the person specification and job description on Platform's website. 

Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act. 

Job Title: Female Recovery Worker 

Location: This residential site, located in Brighton, benefits from great transport links, with Hove Station and several local bus routes nearby. Kindly be aware that step free access is not available at this service.

Salary: £25,000

Shift Pattern:  37.5 hours per week, Monday to Friday, with rotating shifts of 08:00 - 16:00, 10:00 - 18:00, and 14:30 - 22:00. You will be required to work bank holidays as part of a rota, in line with the needs of the service.

About the Role

We are hiring a Recovery Worker to join our Women's Service based which is based in Hove. The service provides low, medium, and high level support to women who have experienced homelessness, criminal justice history, substance use, mental health, and domestic abuse. As a Recovery Worker, you will be at the forefront of providing person centred support, to help our residents overcome personal challenges, and meet their desired goals/outcomes. You will do this through various support plans and interventions, running and participation of activities, and working alongside various internal and external partners. 

Key Responsibilities include: 

• Initiate appropriate interventions to prevent crisis or other risks.
• Ensure service responsibilities and requirements are carried out effectively.
• Develop, participate in, and encourage residents to participate in the running and development of various projects and activities.
• Empower residents to make decisions to take control over their lives, by creating an enabling environment.
• Provide advice, information, guidance, and life skills training to residents as required.
• Recognise signs of deteriorating mental health, physical health, or other health implications.

About You

We're looking for someone who has a genuine passion and felt purpose to help people who may be facing multiple disadvantages, to contribute towards our mission of empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. We're looking for someone who is a team player and driven to provide high quality, tailored support to our residents, with the ability to build rapport and trust with others. 

Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.

You will have:

• An understanding or willingness to learn the impact of homelessness on women from different backgrounds and multiple needs
• Experience of working with people with multiple and complex needs
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Understanding of the housing and social needs of people with multiple and complex needs
• Able to influence and negotiate positive outcomes with others
• IT Proficiency, ability to learn new software programs, basic Microsoft experience is required
• Alignment with SIG Values

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Job Purpose:

Assisting in the resettlement of vulnerable refugees and Afghan evacuees through the provision of advice, guidance, and support.

Key Responsibilities:

Direct Support for Refugees

• Facilitate initial reception and orientation.
• Provide advice on benefits, housing, health, education, and employment.
• Accompany individuals and families to appointments.

Promoting Integration and Independence

• Encourage engagement in community activities.
• Foster empowerment through supportive relationships based on mutual respect and trust.
• Liaise with local authorities and services for smooth registration and referrals.
• Collaborate with stakeholders to ensure access to mainstream services.

Community Engagement and Awareness

• Work with local voluntary and community organisations to foster a welcoming environment.
• Deliver awareness sessions about resettlement schemes to stakeholders.

Monitoring, Evaluation, and Development

• Participate in reviews and development of the resettlement scheme.
• Contribute to monitoring and evaluation processes.

Team Contribution

• Engage in team meetings, staff training, and organisational events.

Person Specification:

Essential Criteria: 

•  Emotional Intelligence & Compassion in Action: 
  - Understands the importance of recognising and managing emotions in oneself and others. 
  - Recognises the value of care and commitment to making a positive impact in relationships and the community. 
   
• Personal Growth and Empowerment: 
  - Acknowledges the importance of feedback and personal growth with a willingness to learn. 
  - Understands the importance of providing others with support to make decisions and grow. 
   
• Organisational Skills: 
  - Manages tasks efficiently, prioritises effectively, and operates professionally in high-pressure situations.
  - Understands the importance of prioritising workload and meeting deadlines under pressure. 
   
• Technical Knowledge: 
  - Has basic knowledge of email and Microsoft Office tools, with limited practical experience. 
   
• Understanding Refugee Needs: 
  - Demonstrates knowledge of and sensitivity to refugee and asylum seeker needs, actively supporting their wellbeing and empowerment.
   
• Adaptability and Problem-Solving: 
  - Recognises the importance of adapting to change and managing multiple tasks. 
  - Recognises issues and seeks guidance to contribute to potential solutions. 
   
• Communication and Collaboration: 
  - Understands the importance of effective communication and collaboration with stakeholders. 
   
• Ethics and Inclusivity: 
  - Understands the importance of ethical behaviour and maintaining confidentiality. 
  - Recognises the value of cultural diversity and the importance of inclusivity. 
   
• The right to work in the UK.
• Full UK Driving licence and access to your own transport.

Desirable Criteria: 

• Previous experience working with refugees and asylum seekers. 
• Experience of working with families and children.
• Experience in delivering workshops or community events.
• Fluency in a relevant community language. 

Other information:

As part of the recruitment and selection process Upbeat Communities will take up two references.

The post holder will be required to undertake an enhanced DBS check.

Please note that in most cases we would expect a new employee to start at the lower end of the salary range listed above (unless an applicant has specialist experience in a comparable role working with refugees and asylum seekers).

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Job Title: Refuge Worker

Location: This is an onsite role, located within the London Borough of Hounslow, there may be a requirement to occasionally work in the London Borough of Hillingdon.
Salary: £28,857.12 (Inclusive of London Weighting, which may not be applicable depending on your home location)
Contract type: Full Time, Fixed Term Contract (until March 2026)

Hours: 37.5 hours

Are you passionate about supporting women and children escaping domestic abuse? We are looking for a compassionate and dedicated Refuge Worker to join our team, providing vital support in a safe and secure environment for those in crisis. This is an opportunity to make a real difference in the lives of vulnerable individuals when they need it most.

As a Refuge Worker, you will be responsible for delivering practical and emotional support to residents, ensuring their safety and wellbeing while they rebuild their lives. Key duties include conducting risk assessments, safety planning, supporting access to benefits and housing, liaising with external agencies, and maintaining accurate case records. The ideal candidate will be empathetic, resilient, and highly organised, with experience of working in a support or advocacy role, ideally within the domestic abuse or safeguarding sector.

This is a rewarding role where your work has a direct impact every day. In return, we offer a supportive team environment, opportunities for training and development, and the chance to be part of a cause that truly matters.

As part of this role, you will be required to participate in an out-of-hours on call rota.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 17 November 2025

Iterview Dates: 27 and 28 November 2025

Job Title: Refuge Worker

Location: This is an onsite role, located within the London Borough of Hounslow, there may be a requirement to occasionally work in the London Borough of Hillingdon.
Salary: £28,857.12 (Inclusive of London Weighting, which may not be applicable depending on your home location)
Contract type: Full Time, Permanent

Hours: 37.5 hours

Are you passionate about supporting women and children escaping domestic abuse? We are looking for a compassionate and dedicated Refuge Worker to join our team, providing vital support in a safe and secure environment for those in crisis. This is an opportunity to make a real difference in the lives of vulnerable individuals when they need it most.

As a Refuge Worker, you will be responsible for delivering practical and emotional support to residents, ensuring their safety and wellbeing while they rebuild their lives. Key duties include conducting risk assessments, safety planning, supporting access to benefits and housing, liaising with external agencies, and maintaining accurate case records. The ideal candidate will be empathetic, resilient, and highly organised, with experience of working in a support or advocacy role, ideally within the domestic abuse or safeguarding sector.

This is a rewarding role where your work has a direct impact every day. In return, we offer a supportive team environment, opportunities for training and development, and the chance to be part of a cause that truly matters.

As part of this role, you will be required to participate in an out-of-hours on call rota.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 19 November 2025

Iterview Dates: 2 and 3 December 2025

Are you passionate about social justice? Do you want to help women heal and thrive?

One25 is a Bristol charity for women moving from crisis and trauma towards independence in the community. It is a highly respected charity working with some of the most marginalised women in Bristol.

One25 services have been developed to meet women at their point of need, with love and practical support. We do this through our night and early morning outreach service which is a lifeline for nearly 200 women on Bristol’s streets. Our Health Hub provides support for women to access health services and healthcare professionals. Our caseworkers offer intensive one-to-one care in any area of need: from support in court to finding somewhere safe to live.

We are recruiting a Van Outreach Worker to lead One25’s van outreach shifts on alternate weekends. The role provides support and sign-posting to women who are street-sex working, leads and supports a small team of volunteers on each shift, provides briefings and debriefs before and after shifts, and makes decisions relating to safeguarding and safety on the van. On alternate weekends, the Weekend Van Outreach Worker provides on-call support to those on shift. There is also one weekly daytime shift in the office to connect with the wider team.

We are looking for someone who is able to bring compassion and a non-judgemental approach to their engagement with the women. You should have great interpersonal skills which help you to support the volunteers who keep One25’s services running. You should be able to think on your feet and, when necessary, be decisive. This is a unique role and every night can be different. If you think you could be a great fit for this role, even if you don’t have directly relevant experience in this type of work, we’d love to hear from you. Full training is provided.

We value and prioritise the wellbeing of our team and offer external supervision and reflective practice alongside a variety of benefits and practices that aim to cultivate a trauma-informed environment.

One25 is cmmitted to being an inclusive workplace that represents the diversity of the communities we serve. We actively encourage applications from candidates with diverse backgrounds and experiences. We particularly encourage applications from across the global majority, LGBTQ and disability groups, and those who have lived experience of multiple disadvantages as these groups are underrepresented within our workforce.

As part of our efforts to increase ethnic diversity in particular, we are taking positive action under the Equality Act 2010 (Section 159). We will guarantee an interview to applicants from global majority backgrounds who meet the essential criteria for the role.  Applicants are therefore asked to ensure they complete the Equalities Form when submitting their details in order that their application can be considered appropriately. Please refer to One25’s Recruitment Data Privacy Policy for more information.

We are happy to discuss any reasonable adjustments individuals may require once in post, but also during the application and interview process to make it as inclusive as possible. This could include (but is not limited to) different ways of applying, sharing interview questions in advance, or allowing more time for tasks during the interview.

Occupational Requirement
This post is open to women only, as permitted under Schedule 9, Part 1, of the Equality Act 2010. Following the recent Supreme Court judgment, this part of the Equality Act now means we may only consider applications from women who were assigned female at birth for this role. We welcome applicants to get in touch with us if they’d like to discuss this further.

Enhanced DBS disclosure will be required.

Benefits:
External supervision and reflective practice to support your mental wellbeing and professional development
Generous leave allowances: 33 days holiday inc. bank holidays; additional holiday linked with length of service, 2 days wellness leave; up to 13 additional days’ time off in lieu; plus, additional time off on any working days that fall during the Christmas and New Year closure.
Option to join the 4 Day Week pilot following successful completion of probation period (work 20% less for the same salary)
Enhanced company sick pay
Enhanced maternity, adoption and paternity/partner pay
Access to Employee Assistance Programme
Access to HSF Health Plan
Mental Health Champions
Reflective practice sessions
Cycle Scheme
Opt-out pension scheme.

Hours:  An average of 12.25 working hours per week in an alternating shift pattern across a fortnight, arranged as follows:

• Week 1: Wed 06:30 – 14:30, Sat 20:30 – 02:00, Sun 20:30 – 12:30
• Week 2: Wed 06:30 – 14:30

Plus 9.5 hours on-call per fortnight:

• Week 2: Sat 20:30 – 02:00, Sun 20:30 – 12:30

After successful completion of probation period, employees have the option to join the 4 Day Week pilot (work 20% less for the same salary).

Salary:  £8,642.62 per annum (£26,457 FTE) plus additional on-call payments for any on-call shifts.

Contract:  Permanent

Location: St Pauls, Bristol. Remote / hybrid working is not possible for this role.

Applications by: 9am Monday 17 November 2025

Ask Us Anything session: 11am Wednesday 12 November 2025

Interviews: Monday 24 and Wednesday 26 November 2025

Active Communities Development Worker

Contract: 37.5 hours per week, 12 months fixed-term contract with possibility of renewal

Salary: £34,434 + Benefits

Reference: ACDW/25

Whatever life throws at Salford, you’ll ensure we stand strong.

Salford CVS (Community and Voluntary Services) is the city-wide infrastructure service for the VCSE (Voluntary, Community and Social Enterprise) sector. We support almost 1,000 VCSE groups and organisations in Salford, with 7,000 paid staff and 62,000 volunteers between them. With a 40-strong team of our own, we’ve been making a difference for local residents since 1919, and we have some exciting plans for the future. We’d like you to be part of them.

Dividing your time between our volunteering and emergency response activities, you will assist us in building active, connected and resilient communities within Salford. In particular, you will go the extra mile to develop local capacity to address civil contingencies ranging from major incidents to extreme weather as you:

• Reach out to, engage and train community response volunteers.
• Proactively identify opportunities for new projects and initiatives.
• Connect with local authority, health, police and housing partners.
• Embed learning trends and best practice across our volunteering work.
• Lead a Voluntary, Community and Social Enterprise group within the Salford Local Resilience Forum.

To be equal to this high-profile challenge, you will require:

• Experience of working with volunteers, ideally embracing recruitment, training and management.
• Familiarity with building relationships within the VCSE sector.
• A proven record of developing productive partnerships with key stakeholders.
• Expertise in organising and facilitating high-level meetings and forums.
• Strong presentation and interpersonal abilities.
• Broad knowledge of civil contingencies and community resilience.
• A flexible approach to hours and responsibilities.

In return, you can expect a comprehensive package of benefits including 28 days’ holiday (rising to 30 days after five years), a pension scheme with 7% employer contribution, subsidised membership of the Hospital Saturday Fund and much more. Help us release the potential of the people of Salford, and we will do the same for you, giving you the training and development to take your career to the next level.

For more information about this role, please download the job pack. 

Closing date: 9 am on Thursday, 13th November 2025.

Interviews: Monday, 24th November 2025.   

Your completed application form and equal opportunities form should be returned by email or by post. 

Email applications will be acknowledged when we receive them. Should you wish to receive an acknowledgement for a postal application, please include a stamped, self-addressed envelope with your completed application form, and we will return this to you.

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

​

By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient, and Collaborative.

​

Brief role description 

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The Employment Advisor - Families will provide holistic employment and training advice and guidance to a diverse caseload of military partners/spouses (both serving and veteran), supporting their personal development and enhancing employability skills until they achieve their desired outcomes. The role is Home-based  with community outreach and travel through Glasgow covering Scotland area.

​The role part of Families programme, where the programme offers 1:1 virtual and face-to-face sessions, in-person group workshops, access to employer events, apprenticeships, digital upskilling, and corporate mentoring.

As part of effective case management, they will: assess individual needs, identify any challenges and barriers and create effective action plans, following the FEC policies, procedures, and Work Instructions.

Interested? Want to know more about the Charity? ​Check out our website.

​Eager to know more about the role? ​Have a look at the Job Description attached

​What’s in it for you?​ Check out our Benefits.

​Have we convinced you to apply? ​If so, submit your CV and Covering Letter by ​Wednesday, 19 November 2025.

​Got questions about the role? Get in touch with the People Team 

​

Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. ​

If you are an internal applicant, please ensure you have made The People Team aware before applying. 

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. 

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

We have an exciting opportunity to work for Bristol City Robins Foundation as a Youth Worker.

Our Youth Worker will work with young people and their families based in South Bristol and beyond. The role will see trusting relationships built between known young people in the community, partnered with professional mentors who can relate to the young people and help guide them into positive provision or employment. The focus will be on the number of positive hours these young people can spend with their mentors and away from negative influences in their lives. 

Your main responsibilities:

• Delivery of small, targeted group work with young people.
• Delivery of small, targeted group work with young people in school.
• Delivery of youth club sessions (evenings).
• Develop positive relationships between you and the young people to ensure you get the best outcomes.
• Collect and store data to evidence the impact of the 1-2-1 work and mentoring to ensure it is sustainable and continues to change the lives of young people who we work with.
• To be part of developing our mentoring strategy and ensure we meet the needs of young people in Bristol now, and in the long term.
• To use early intervention where possible and to provide long-term opportunities and pathways, working with clear evidence of need and agreed success criteria. 
• Work closely with parents/carers to ensure we get the best outcomes for them as well as the young person.
• Building new relationships with local schools, youth organisations, and other agencies to increase capacity and referrals into programs. 
• Support Youth Work Manager with upskilling and day to day support of Youth Mentors.
• Follow safeguarding Protocols, reporting, and concerns or incidents promptly and maintaining a safe environment for all individuals under their care.
• Adhere to EDI guidelines, treating all colleagues and participants with respect and fairness, and actively participating in EDI training and initiatives.
• Adhere to sustainability guidelines, minimising waste and resources consumption in daily tasks, and actively participating in environmental initiatives and training.
• Complete any other tasks identified by your line manager, deemed relevant to the role.
• Work evenings and weekend when needed. 

You will have:

• An understanding of the issues faced by young people, specifically in relation to young people in areas of deprivation.
• Experience in working with targeted groups or individuals in areas of deprivation, through building positive relationships and mentoring.
• Ability to build positive, long-lasting relationships.
• An understanding of safeguarding and health and safety in a youth work setting. 
• A proven ability to work to under pressure to tight deadlines.
• A commitment to supporting young people, and the principles of equality and diversity.
• Self-motivated and the ability to work on own initiative. 
• Excellent communication skills including written, telephone and interpersonal skills.
• Proven planning and organization skills. 
• IT literate.
• Full UK driving license. 

Safeguarding Statement:

Bristol City Robins Foundation is committed to safeguarding children's and young people's welfare and expects all staff and volunteers to endorse this commitment. This post requires Enhanced Criminal Records Checks and may include checks against the Barred Lists; as such, it is exempt from the Rehabilitation of Offenders Act (1974). Therefore, all convictions, including spent convictions that have not been subject to filtering by the DBS, should be declared.

Equality Statement:

The successful candidate must ensure a positive commitment to equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation, or harassment of any description. The candidate must also promote positive working relationships between all internal and external stakeholders.

Benefits
We will give you:

• 25 days annual leave increasing to 28 days after 3 years employment and 30 after 5 years (plus bank holidays and Christmas closure days)
• A flexible working environment.
• Pension scheme.
• Generous continuous personal development budget.
• 2 x BCFC and Bristol Bears tickets to home league games
• Work equipment (BCFC clothing, laptop)
• The opportunity to be part of an incredible journey.

Notes

This position is full-time (37.5 hours per week). Candidates must be willing to work occasional evenings and weekends. The successful candidate will be subject to an Enhanced DBS check.

To apply, please complete the application form at the bottom of the advert - CVs alone will not be accepted.

The full role profile is at the bottom of the advert.

Closing date for applications: Wednesday 26th November 2025, at 5 pm.

Interviews will likely take place in the week commencing the 1st December 2025

We would be looking for a successful candidate to start ASAP.

If you have any questions relating to the role, please email.

Job Title:                     Case Worker – CAPSA Services (Culturally Appropriate Peer Support and Advocacy)  

Reports to:                  CAPSA Team Manager

Geographic focus: Lambeth

Salary:£30,500

Hours of Work: 37.5 per week (flexible working available)

Duration:1 Year Contract (with a potential to extend)

Benefits:26 days annual leave plus bank holidays, pension contribution, Employees' Assistance Programme.

Purpose of the role

The CAPSA (Culturally Appropriate Peer Support and Advocacy) Worker role has been specifically designed to support Black people using the secondary mental health system. As a CAPSA Worker, you will provide both Generic Mental Health Advocacy and Independent Mental Health Advocacy (IMHA) to eligible individuals, including people detained under the Mental Health Act(MHA) 1983/2007, conditionally discharged restricted patients, those under Guardianship, and those on Community Treatment orders, as well as individuals considered for section 57 treatments.

You will play a key role in ensuring that the perspectives of Black service users are recognised and respected, addressing their unique and multiple needs, and promoting access to advocacy for all eligible individuals. You will raise awareness of advocacy, rights under the MHA, and the CAPSA service among professionals, individuals, and agencies.

In addition to direct advocacy, you will contribute to service development by supporting an effective administration system and helping evaluate the impact of advocacy for both service users and commissioners.

As part of CAPSA’s race-led approach to systems change, you will also help challenge systemic racism in mental health services, embed culturally competent practice, and promote equitable care within South London and Maudsley NHS Trust (SLaM).

Job summary

Black Thrive Lambeth has developed a co-designed, culturally appropriate peer support and advocacy service (CAPSA) on behalf of the Living Well Network Alliance (LWNA). CAPSA provides support to Black community members with mental health needs through peer support and advocacy, led by individuals with lived experience or lived understanding of mental health challenges. The service creates a space where experiences are respected, accepted, and valued equally.

The role involves building positive relationships with Black service users; offering one-to-one and group advocacy; supporting self-advocacy; gathering and sharing information to inform decision-making; and preparing monitoring reports and feedback. Advocates ensure that the views, wishes, and needs of Black service users are heard and acknowledged, addressing the impact of racism within traditional mental health services.

Duties and responsibilities

Key Responsibilities:

Advocacy & Support for Black Service Users

• Work with individual Black service users to provide culturally informed advocacy, support, and representation to assist them in decision-making related to their care, treatment, and legal status.
• You will manage a caseload of up to 10 clients.
• This will consist of weekly meetings with clients and supporting them around their care in the mental health system, this will be both within inpatient services and CMHTs (Community Mental Health Teams) as well as in the community.
• Support Black service users in developing and maintaining their cultural identity by identifying strengths and advocating for culturally relevant mental health interventions.
• Develop trusting relationships with Black service users within appropriate boundaries to help them express their mental health needs.
• Assist service users in preparing for meetings, attend appointments with them if required, and advocate on their behalf where needed.
• Provide information and updates on the progress of advocacy issues and ensure clients understand proceedings.

Culturally Informed Peer Support & Recovery

• Use lived experience and cultural understanding to promote positive self-esteem and recovery through a culturally informed peer support model.
• Provide practical guidance to Black service users, and where appropriate, their carers, on self-care, resilience strategies, and managing mental health within a race equality framework.
• Promote service user involvement by empowering individuals to communicate their culturally lived experiences and mental health needs to professionals.
• Challenge peer support models, stigma, and discriminatory practices that fail to recognise the cultural needs of Black service users.

Community Engagement & Stakeholder Collaboration

• Work collaboratively with key stakeholders and community members to develop a culturally informed advocacy and peer support model.
• Establish regular advocacy ‘drop-ins’ on wards and in the community, ensuring accessibility for Black service users.
• Signpost service users to culturally relevant community, inpatient, and online resources, as well as mainstream and specialist services.
• Liaise with, and when necessary, challenge NHS professionals, care teams, and local authorities to ensure due process and cultural competence in service delivery.
• To maintain a level of professionalism in all spaces always.

Role Expectations

• Maintain confidentiality, respect service users’ right to privacy, and ensure their dignity is always upheld.
• Keep accurate and timely records of advocacy and peer support work, providing regular verbal and written reports to the line manager.
• Attend team meetings, participate in one-to-one supervision, group supervision sessions, and complete mandatory training in peer support and other job-related areas.
• Raise safeguarding concerns following organisational policies and procedures.

GENERAL

• To attend and participate in meetings held by the CAPSA team and other bodies as required.
• To maintain records of hours worked and to complete accurate expense returns.
• To foster and develop an equality and diversity approach within the role, in line with Black Thrive’
• To promote the service through the distribution of publicity materials, liaising with statutory and voluntary services, and, where appropriate, through the media and presentations to local groups within the agreed company policies.
• To promote the role of advocates both within the Living Well Network Alliance (LWNA) and externally.
• To work well as part of the team in a way that promotes inclusivity and respect in a supportive environment.
• The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Qualities Required

Each quality is marked as either E (Essential) or D (Desirable).

Experience (E/D)

1. Understanding and/or experience of mental health legislation and the Mental Health journey process in numerous settings – E
2. Lived experience of racism or discrimination in wider society and in the provision of mental health services – E
3. Experience of identifying and meeting the needs of individual people – E
4. Experience and ability to develop and maintain relationships with various stakeholders – E
5. A commitment to working in an anti-racist and anti-oppressive way – E
6. Confidence in challenging stigma and discrimination within structural settings – E
7. Experience of working in an advocacy or healthcare setting – D

Knowledge and Skills (E/D)

1. Understanding and knowledge of assessment of needs – E
2. Excellent interpersonal skills and ability to work with people from a variety of backgrounds and experiences – E
3. Excellent communication skills, both written and oral, including via telephone, in person, over video link, and through presentations, demonstrating confidence and assertiveness – E
4. Emotional resilience and the ability to cope with sometimes challenging people and environments – E
5. Ability to work flexibly to meet varying demands on the service – E
6. Good organisational skills, including timekeeping and ability to travel to different locations – E
7. Excellent computer literacy and a good working knowledge of Microsoft Office – E
8. An understanding and awareness of The Equality Act 2010 – E
9. Ability to act calmly and respond professionally to distress, disturbance, and unpredictability – E
10. Ability to work independently on own initiative and prioritise workload while working as part of a team – E
11. Commitment to learning through work-based learning and mandatory training – E
12. Knowledge of mental health legislation such as MHA 1983/2007, MCA 2017 – D
13. Understanding of the specific role, purpose, and responsibilities of an Independent Mental Health Advocate – D
14. Knowledge and/or awareness of safeguarding issues – D
15. An additional language (e.g., Portuguese, French, etc.) – D
16. Qualifications in Peer Support / Advocacy – D

We welcome applications specifically from Black people of African and Caribbean heritage, as the statutory requirement of the Equality Act 2010, Advance Equality in Mental Health 2020 and Parent Carer Race Equality Framework 2020, in order to address the importance of Black employee safety. These posts are therefore restricted to Black applicants under the Equality Act 2010, Schedule 9 and Part 1.

An enhanced Disclosure and Barring Service (DBS) check will be required. Still, we will treat applicants with a criminal record fairly and not unreasonably discriminate because of a conviction or other information revealed.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Recovery Worker to play a pivotal role in our Medway Recovery House in Kent.

Sounds great, what will I be doing?

The role involves supporting service users from referral through admission, ensuring their physical and emotional needs are met while collaborating with clinical teams for smooth transitions. Staff provide activities and interventions to help reduce crises, identify triggers, and create safety plans that promote mental health and prevent hospital admissions. One-on-one sessions are conducted to develop wellness recovery action plans, set SMART goals, and build social networks, alongside practical life skills training such as food preparation. Staff also liaise with statutory and voluntary agencies, deliver post-admission welfare support, and maintain high living standards between admissions, all while engaging in professional development to address challenges like self-harm and substance use.

The position emphasizes teamwork, co-production, and administrative duties. Staff collaborate with Recovery Workers and management to deliver a team-based approach, promote services, and support user engagement in peer-led activities and forums. They are responsible for maintaining accurate service user records, monitoring service upkeep, ensuring health and safety compliance, and working with multi-agency providers under governance protocols. Additionally, they contribute to developing service standards, follow policies and legislation, report maintenance issues, and undertake additional duties as required, always upholding health and safety rules and procedures.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

The role requires demonstrable experience supporting people with mental health and complex needs, along with a strong understanding of recovery approaches and co-production. Staff should be able to design and deliver activities that reduce anxiety, build confidence, and support individuals in creating their own recovery journeys. This includes engaging service users in assessments, co-producing and reviewing support and safety plans, and maintaining accurate monitoring records for internal use and external reporting. A good knowledge of legislation, including welfare reform, the Care Act, and housing pathways, is essential, as well as the ability to handle financial transactions accurately and use IT systems, including MS Office and case management tools.

Flexibility and resilience are also key, with the need to work evenings, weekends, and bank holidays, while maintaining high service standards in unpredictable or challenging situations. The role requires excellent stakeholder relationship skills and the motivation to deliver consistent, high-quality support. An understanding of basic building safety issues and the ability to identify repairs is desirable. Overall, the position combines strong technical knowledge, administrative accuracy, and interpersonal skills to ensure effective support and recovery-focused care for service users.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

JOB TITLE: Lead Youth Services Worker (Northern Ireland)

RESPONSIBLE TO: Director, Northern Ireland

HOURS OF WORK: 25 hours a week (flexible with some evenings)

LOCATION: Office based, with travel across Northern Ireland.

DURATION: Fixed Term – 5 Years 

SALARY / GRADE: Grade 5 (£30,738 - £33,921 FTE)

KEY WORKING RELATIONSHIPS

•Adopted Young People in Northern Ireland

•  Director Northern Ireland & Northern Ireland staff

•  Wider AUK youth staff

 •Representative staff from educational establishments.

PURPOSE OF THE ROLE

To develop, implement and evaluate the Banter Project youth service in partnership with adopted young people in Northern Ireland.  These young people range in age from 14-25 years and live throughout Northern Ireland.  The role will primarily work with the project participants, but has additional relationships with community organisations, educational establishments and employers to ensure that all project goals and outcomes are efficiently and effectively met.

MAIN DUTIES AND RESPONSIBILITIES

• To lead the development and delivery of all elements of the Banter Project adopted young people’s service within Northern Ireland in a fun, interactive, interesting and an ability appropriate manner.

• To support the project participants to play an active role in the design and implementation of a programme of monthly activities for adopted young people. Sustaining and developing a monthly social hub, supporting the development of basic life-skills, and preparation for opportunities in further education, training, employment.

• To support a Youth Advisory Group (YAG) in its role to enable adopted young people to steer the Banter Project while developing skills which promote independence, personal development, social and life skills, leadership, and community involvement.

• To organise and supervise the work of the Youth Services Support Worker to deliver the Banter Project. 

• To provide opportunities to connect with, and signpost to, relevant services, particularly those who work with care experienced young people.

• To develop and implement robust monitoring and evaluation to review individual goals, track progress and impact, via data and analysis of outcomes to assess effectiveness and areas for improvement.

• To record service activity using the electronic data management systems to collate in preparation for reporting and learning opportunities.

• To gather output and outcome data from the Banter Project service in accordance with the quality assurance systems within AUK. 

• Work with other staff members to deliver a high-quality project for our adopted young people and their adoptive parents.  Work as part of a team to contribute to a positive work environment and shared goals. 

• To attend internal and external training/meetings as appropriate, to remain connected with broader adoption issues, relevant policies, working practices, and network with other youth work providers in Northern Ireland.

• To engage in supervision and professional development.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Recovery Worker to play a pivotal role in our Crisis Alternative Service in Havering.

Sounds great, what will I be doing?

We are seeking a dedicated worker to manage a caseload of clients needing early intervention or prevention support with their mental health. The role involves delivering group activities and programmes, co-producing support with service users, and empowering them to engage effectively with professionals and community services. You will help develop peer support networks, monitor wellbeing and safety, and ensure all safeguarding concerns are addressed. The post requires flexibility, teamwork, accurate record-keeping, and timely completion of referrals, assessments, and reviews. You will also support colleagues, contribute to the smooth running of the service, and take part in regular supervision and professional development.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for:

We are seeking someone with proven experience supporting individuals with mental health and/or dual diagnosis, with strong knowledge of mental health conditions, recovery approaches, and relevant legislation. The role requires excellent communication, partnership-building, and case management skills, alongside the ability to work independently, as part of a team, and to support new staff or volunteers. You should have experience in planning and delivering initiatives such as groups, events, or volunteer programmes, as well as strong organisational, IT, and administrative skills. A solid understanding of safeguarding, risk assessment, and local recovery services is essential, along with the confidence to represent the organisation externally and manage work effectively under pressure.

When will I be working?

You will be required to work between 5:00pm – 10:00pm on weekdays and 2:00pm – 10:00pm on weekends. Hours are scheduled on a rolling rota, which includes weekends and bank holidays.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

The Case Coordinator will work closely with the Head of Direct Work to ensure the delivery of high-quality Independent Social Work Reports (ISWRs) across the direct work strand of SWWB. The Case Coordinator will supervise volunteer social workers, carry out social work assessments themselves, and support quality assurance processes to maintain excellence in social work practice.