Behaviour change communications manager jobs

Job Summary 
 
To manage and ensure control of the funding, financial and corporate resources of the Charity to ensure a financially secure service, delivering value for money. 

Work with the Co-Directors to advise and develop the financial strategy, model new projects, prepare annual and project budgets, and report on financial performance, contributing to the overall future strategic direction of the Charity.

Manage the day-to-day finances for the Charity. Ensure all aspects of the financial systems are accurate and up to date, including banking, sales and purchase ledgers, payroll and cash management.

The postholder is expected to foster excellent working relationships with all staff, volunteers, senior colleagues and trustees. 

The postholder will be expected to attend the following meeting groups: 

• Monthly All Staff: regular attendance 

• GDPR/Data Working Group 

• Finance and Income Generation (FING) Committee Meetings 

• Responsibilities to and attendance at all other meetings: attendance only as and when required and/or at the direction of the Co-Directors 

Key Responsibilities 

• Supervision and management of Senior Finance & Admin Officer (SFAO) 

• Day to Day Financial Management 

• Provision of accurate reports to Board and senior managers 

• Payroll, Pensions, and Tax Management overview and control 

• Budget Process Management 

• Statutory Reporting & Charity compliance 

• Account Management – Key Suppliers/Contractors 

• Financial Risk Management 

• Governance support to FING Committee and Trustees 

Core External Relationships 

• Payroll Provider 

• TPT Pensions 

• HMRC 

• All Banks 

• Charity Commission 

• Companies House 

• Charity Auditors 

• IT Contractor & Insurers 

Day to Day Financial Management 

• Regularly review and maintain financial policies and procedures. 

• Review the monthly reconciliations carried out by the SFAO thereby ensuring all transactions are properly and efficiently recorded. 

• Oversee the management and appropriate allocation of Restricted Funds, ensuring the monies are allocated according to the donor’s wishes and ensure that records are always maintained 

• Regularly review and make recommendations for improvements to financial controls and ensuring methods are documented and made clear to staff.

• Support with funding bids and reports back to donors 

• Management of all charity bank accounts, acting as authorised signatory with Banks 

Payroll, Pensions and Tax Management 

• Supervise the payroll process carried out by SFAO 

• Responsible for the effective management Charity’s Pension Scheme

• Ensure payments to HMRC are made accurately and on time, and ensure all available allowances are claimed. 

Budget Process Management 

• Take the lead on preparing the Annual Budget, working closely with SLT to capture all spending plans Develop and run a process which is thorough, consistent and inclusive of all managers. 

• Alongside the Co-Director, present the Draft Budget to Board for approval 

• Present monthly management accounts and Cost Centre reports for all managers

• Work closely with all SLT to ensure they fully understand their budgets and ongoing organisational performance against budget 

• Monitor variations against spend and integrate within an overall Cashflow analysis 

• Recommend corrective actions to Co- Directors and/or Board as necessary 

Statutory Reporting & Charity compliance 

• Act as lead member of staff with the Charity’s Auditors 

• Oversee the preparation of the Annual Accounts plus any supporting papers required to enable an efficient and effective annual audit to take place 

• Maintain fixed asset register and inventory of all equipment contracts/agreements 

• Ensure the Charity is fully compliant with statutory bodies and key external institutions, and act as lead on behalf of the charity with the following bodies: 

• Charity Commission 

• Companies House 

• Pensions Regulator 

• HMRC 

• Valuation Office 

• All Banks 
   

Account Management – Key Suppliers/Contractors 

Insurance 

• Take the lead in managing the insurance renewals process, and ensure that a comprehensive suite of insurances is in place to cover key risks across the Charity 
   

Financial Risk Management 

• Ensure appropriate financial risk management techniques and controls are in place at strategic and operational levels. 

• Develop, update and produce long term cashflow forecasts to evidence that the Charity can operate as a going concern. 

• Provide up-to-date dashboards and reports of the financial position, projections and scenarios, considering the financial implications of alternative business models, advice on new and current business income generation initiatives and analysis of financial risk and performance. 

• Work with the Co-Directors, to ensure that the appropriate processes are in place for the long-term financial viability of the charity, advising on the financial consequences of proposed actions 
   

Governance support to FING Committee and Trustees 

• Assist the Chair of FING Committee (Treasurer) 

• Prepare all associated papers and minutes 

• Prepare finance papers for Treasurer to deliver to Board of Trustees 

• Attend Board of Trustees meetings and present information as requested 
   

General 

• Postholder to adhere to their relevant Code of Ethics as laid down by their professional body, being mindful that adherence to the code takes precedence over charity policy and practice should a conflict ever arise. [NB Sections A + C of the current professional code are applicable.]

• Keep abreast of financial developments across the charity sector and ensure any opportunities for tax reliefs, cost reduction, value for money and more effective systems are seized as appropriate.

• Undertake any other duties as determined by the Co-Directors. 

 
Personal Specification 

• Personally committed to Caring in Bristol’s vision and values and collaboration-focused method of work. 

• Committed to reflection and learning, including sharing failures and uncertainties; openly taking feedback from the team and members of the community on your behaviour and work. 

• Bring ideas for improvements and is open and honest in all communications where relevant and appropriate. 

• Awareness of your own needs: the homelessness sector can be challenging – you will be good at knowing your limits under pressure and will be confident to ask for help when you need it. You will receive support from your team, and we are keen to nurture an environment where no-one feels worried about asking for help or support when they need it. 

• Resilience working under pressure, ability, and willingness to both give and take constructive feedback. 

• Willingness to work the extra hours where needed, with a flexible working policy. 

• Growing levels of self-awareness, including an understanding of how your background has shaped the opportunities afforded to you and how you relate to people from different backgrounds to you. 

• Willing to develop emotional intelligence, including a growing ability to empathise with and appreciate others, creating opportunities for those you work with to grow. 

• A passion for social justice and to change Bristol for the better. 

Essential 

• Minimum part qualified accountant or qualified by experience with strong financial management experience, with an ability to understand the practical impact of finance decisions and processes across the whole charity. 

• Specialist knowledge of Charities required, including Charity SORP guidance and procedures, underpinned by strong theoretical knowledge and practical experience. 

• Ability to work with the Co-directors to lead the formulation of long-term financial plans and strategies which will influence the long-term direction of the charity. 

• Experience in developing major finance policy development. 

• Experience in budgeting and financial planning.

• Experience in management accounting. 

• Ability to receive, process and provide highly complex or sensitive financial information including ability to analyse and clearly communicate financial information.

• Strong IT skills including the Microsoft Office suite, in particular Excel, and experience of using databases. 

• Solid organisational skills including consistency, accuracy, and an eye for detail. 

• Experience of line management and supporting and developing staff. 

• Knowledge and understanding of Equity, Diversity & Inclusion practices. 

Desirable  

• Experience in using QuickBooks accounting software is desirable or transferrable knowledge of similar online accounting packages. 

The role of Digital Officer plays a key role in supporting the delivery and continuous improvement of The Children’s Trust’s digital communications. Working closely with the Digital Manager and wider Marketing and Communications team, the postholder will help ensure our website, email marketing and other digital activity are engaging, accessible, user-focused and aligned with organisational priorities and brand guidelines.

The role will support the day-to-day management of the charity’s websites maintaining high-quality, up-to-date content with a strong user experience, alongside contributing to integrated marketing and communications activity through digital channels, including email and paid digital support. Using analytics and insight, the Digital Officer will help monitor performance, identify opportunities for optimisation and support data-driven decision making to enhance reach, engagement and user journeys.

This role requires a highly organised and detail-oriented individual with a strong understanding of digital best practice, who can work collaboratively across teams and manage multiple priorities effectively while contributing to the ongoing development of The Children’s Trust’s digital presence.

This role is not open to sponsorship.

Staff benefits include shuttle bus, and more… Read more below.

Role Requirements

Website management

• Support the day-to-day running of the charity’s websites, managing updates from across the organisation and ensuring continuous improvement and development of content, layout and structure.
• Support the Digital Manager to work with teams across the charity to ensure all website content is fresh, up-to-date and in line with our key messages, style and tone of voice.
• Support Digital Manager with ensuring websites are compliant, secure, accessible, user-friendly and aligned to brand, communications and organisational objectives.
• Produce content that complies with Web Content Accessibility Guidelines (WCAG 2.1 – Level AA) and help promote web accessibility throughout the Organisation.
• Build and maintain online forms, e.g. donations, event entries and data capture.

Campaigns and email marketing

• Assist the Digital Manager and Senior Marketing Manager with paid digital activity on small scale campaigns, covering areas such as paid social and Google ads or search campaigns and boosted posts.
• Contribute to marketing and communications plans for campaigns and projects.
• Support with review and delivery of email communications produced across the organisation to ensure they meet brand and best practice guidelines.
• Support with the creation and management of email communications using DotDigital.
• Optimise performance through A/B testing, segmentation and analytics.
• Collaborate with the Digital Manager to support and ensure effective targeting, segmentation and retargeting in our email marketing and paid campaigns.
• Support Digital Manager with the day-to-day running and long-term development of our Google Grants account and campaigns.
• Identify opportunities to improve reach, engagement and supporter retention.

Wednesday 29th July and Thursday 30th July

PLEASE READ CAREFULLY – ‘How to Apply’

Terms and Conditions

Strictly no agencies, please.

As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

Purpose of the role

Are you passionate about how digital communications can be leveraged to help even more people understand the role and importance of churches and to encourage and support those who are caring for these historic buildings? We are looking for a part-time Communications Officer to join our small Communications Team at the National Churches Trust. You will help plan, write, build and send our regular newsletters, manage our photo library and permissions, and support us in making sure our website is up-to-date, accurate and accessible.

If you are a good communicator and writer, you understand the importance of UX design and supporter journeys, and you want to use your skills to help keep churches open and in use, then this could be the role for you.

Hours of Work: Part-time, 21 hours per week split over three days, working Tuesday, Wednesday and Friday.

Introduction to the National Churches Trust

We want to keep the UK’s wonderful collection of church buildings well maintained, valued and in use. Working on the ground in all four nations, we support churches of all denominations. Our vision is to see open churches thriving at the heart of their communities.

Our mission:

• We Speak Up: churches are valued and supported

• We Build Up: churches are well maintained, adaptable and in good repair

• We Open Up: churches are sustainable, open and welcoming

Our values:

• Being straightforward in responding to others’ needs

• Providing support that makes a difference

• Joining forces to achieve greater impact

• Driving change that brings our vision closer​

Please note, we are not looking for any freelancers to fulfil this role.

For more information, download the job description supporting document. To apply, visit our careers page via the Apply button.

Closing date: Midnight on Sunday, 12 July 2026.

Interviews: Thursday 23 or Friday 24 July 2026 in Westminster, London.

Thank you for your interest in the National Churches Trust and our mission to see open churches thriving at the heart of their communities. We look forward to hearing from you.

£42,750 - £46,500 per year

Fixed term (6 months), full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

We’re looking for a Customer Journeys and Experience Manager to join our Customer Engagement and Experience Team on a fixed term basis for six months.

We’re about to launch our new, organisation-wide, segmentation project – Designed Around You, where you’ll play a key role in using this new insight to support teams to deliver the experience our customers have of Prostate Cancer UK. You’ll be responsible for developing and delivering multi-channel customer journeys that provide a consistent and engaging experience to all customers of Prostate Cancer UK. You’ll lead the ongoing development and optimisation of how we welcome customers to the organisation, as well as our engagement journeys, ensuring that customer needs are met, and behaviours and interests are tracked across every touchpoint.

You’ll take a lead on briefing, journey design development, analysis, and reporting, to optimise customer engagement and income. Additionally, you'll act as a liaison between data delivery, insights and product teams, sharing insights and best practice across the organisation. Coaching and collaborating with colleagues and external agencies is essential to ensure successful deployment of programmes.

What we want from you

We’re looking for someone who genuinely cares about giving our customers a great experience and always thinks about how messages will land with different audiences.

You’ll bring strong experience from a communications or direct marketing environment, with a clear track record of delivering multi-channel customer journeys for a range of audiences. You’re comfortable using data to guide your decisions, with the ability to turn analysis into clear, meaningful insights that others can easily understand and act on.

You build strong relationships at all levels and work well with both internal teams and external partners, including agencies and suppliers. Alongside this, you’re organised and proactive, with solid experience of planning projects and putting marketing activity into action from start to finish.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

How and where we work

Colleagues attend the office at least four days per month (pro rata for part-time colleagues) to collaborate, build relationships, and support projects and decision-making. You can choose where to work the rest of the time. Travel to the office is a commute, so we pay our own travel costs.

Additional in-person attendance will be required during your first few months for induction and training, to support you to learn the role and get to know colleagues.

We trust colleagues to work flexibly while balancing personal commitments with the needs of the charity, and we are committed to making reasonable adjustments for colleagues with a disability, neurodiversity, or a long-term physical or mental health condition.

How to Apply
Visit our Prostate Cancer UK Careers page to learn more about this role and the benefits we offer. On the vacancy advert, you’ll find everything you need to know about the role, how to apply, and what to include in your application.

You can also download a copy of the job description and access the link to our careers portal to submit your application by visiting our website via the apply button.

The closing date is Sunday 19th July 2026.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for the week of Monday 3rd August 2026.

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

Amnesty International UK (AIUK) has a simple aim: an end to human rights abuses. Independent, international and influential, we campaign for justice, fairness, freedom and truth wherever they are denied. If you want to use your skills, knowledge, and experience to help fight for human rights, you could be our new Brand & Behaviour Change Specialist.

About the role

The Brand and Marketing team leads the development and delivery of work that strengthens the Amnesty International brand, shifts public attitudes towards human rights, and drives awareness, engagement and income through paid marketing. Alongside delivering standout brand activations, the team works across the organisation to ensure our brand principles are embedded, lived and felt throughout AIUK.

As Brand and Behaviour Change Specialist, you will play a pivotal role in shaping how people understand, feel about and engage with AIUK and human rights. You will develop strategic, creative and audience centred communications that help people think differently and deepen their connection with our brand.

Drawing on audience insight, marketing expertise and behaviour change theory, you will help shift perceptions of AIUK and influence attitudes and behaviours around human rights. You'll know how to use messaging, storytelling and creative tactics to build relevance and emotional resonance with key audiences in a complex, crowded landscape.

Working closely with the Brand & Marketing Manager, you will bring our brand strategy to life through integrated, multichannel campaigns, brand partnerships and activations. Audience led and insight-driven, you will deliver work that cuts through, inspires and motivates action.

The role may be for you if:

• You know how to grow and nurture a brand in ways that feel authentic, inclusive and emotionally compelling.
• You have hands-on experience planning and delivering brand and behaviour change campaigns, using insight and evidence to shape messaging, creative and channel choices.
• You're tuned into mainstream culture and know how to leverage timely cultural moments to make human rights issues feel accessible and relevant to broad audiences.
• You have strong knowledge of planning and implementing paid marketing campaigns, including media planning and buying.
• You have experience in scoping, negotiating and implementing mutually beneficial brand partnerships.
• You contribute positively to an inclusive culture and value collaboration, curiosity and continuous learning.

Our Commitment to you

Inclusion, Diversity, Equity, and Anti-Racism (IDEA) are at the core of our values. We want to be an organisation that tackles structural inequality and prejudice as well as be an actively anti-racist organisation. This means taking a meaningful and equitable approach to supporting and developing you and others during your time with us.

New colleagues receive 27 days leave annually (29 after five years), as well as bank holidays (pro rated for part time) and 3 wellbeing days. 2-5% employee pension contributions are matched at 6-9% and we offer 6 months full pay for family leave. We offer flexible working such as compressed work patterns and job shares.

Apply for this role

This vacancy advert may be taken down from job boards earlier than the stated deadline if a high standard of applications is received (if you have started an application in our portal, you will still have opportunity to complete it by the original deadline).

We welcome applications from everyone and particularly encourage applications from people from an ethnic minority background, and people with a disability to help us achieve a balanced representation in our workforce, especially at senior grades.

To reduce bias in our shortlisting process, AIUK operates an anonymised application process. If for any reason you prefer to apply in a different format, or require adjustments in the process, please get in touch. To support all candidates to perform their best at interview, we send questions 24 hours in advance. We are a disability confident organisation.

Visit amnesty.org.uk/jobs for application guidance and information on benefits, recruitment inclusion and hybrid working.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Based in London office with homeworking is considered in line with Crisis’ Hybrid Working Policy

About the role

Crisis has laid out a vision, that by 2035 we will see all forms of homelessness in decline. We will bring about this impact through our three organisational aims, by:

• Securing the policies that solve homelessness
• Delivering services that end homelessness for people and places
• Building a community of people across Britain that are helping to end homelessness

To manage this bold ambition, we are planning in three-year cycles. Our current 2025-28 strategic plan outlines our key priorities – alongside national influencing, place-based system change, direct service delivery and greater audience engagement, we will also become a landlord for the first time in our 60-year history.

Sitting behind all of this is our strategic objective to achieve a sustainable operating model that ensures the health of the organisation and delivers our strategy. To do this we need to grow our income, diversify our income risk profile, and optimise our income generating operations.

A brand, marketing and fundraising strategy has been developed to implement these required changes. The Transformation Manager will be instrumental in translating that strategic intent into delivery, by designing and initiating an implementation programme that will help us transition to a more predictable, sustainable income model, grow our contactable database of supporters, improve supporter experience - particularly through focus on our supporter journeys, content plan and contact plans, and deliver £30m for 100 houses as part of our housing capital appeal.

Through direct programme management and embedding a new approach to delivery, this role will support Crisis to transition to new operational models and ways of working, delivering the shifts we need to achieve our long-term income goals.

About you

You’re proactive and collaborative, skilled at designing and initiating ways of working that motivate colleagues to galvanise around programme goals.

A proven programme manager, you know when a programme is on track, how to effectively manage risk, and unlock successful delivery.

Plus, you’re a forward thinker, recognising how an organisation needs to shift to deliver desired impact, with the practical ability to deploy sustainable solutions to that end.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 12 July 2026 at 23:59

Interview process: Competency and values based interview and practice task

Interview date and location: W/C 20 July 2026, likely Thursday 23 July, via Microsoft Teams

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094 

We believe that change for people affected by ME won't just happen; it must be made. That's why action and impact are at the heart of everything we do. Whether that's helping people today with support, information, or care. Or working towards securing future change through our research and campaigning work. The intent of everything we do is to pursue positive impact for the lives, rights, and futures of people affected by ME.

As Communications Manager you will play a pivotal role in delivering strategic, impactful communications that advance Action for ME’s work, improve understanding and recognition of ME and support fundraising efforts

The Communications Manager will be responsible for the day-to-day delivery of the communications strategy, leading a team of two other communications staff. You will work closely with colleagues across the fundraising, policy, research and services departments, delivering clear and compelling storytelling, and maximising visibility across media, digital platforms and key stakeholder networks.

Key duties

Leadership and Management

• Work to ensure that people with ME are at the heart of everything we do through meaningful engagement and participation to influence all aspects of communications and marketing.

• Contribute to the development of, and then lead implementation of, the Communications Strategy, ensuring the appropriate involvement of key stakeholders, scoping, evaluating, and improving our practice.

• Maintain a data-insight led approach to the communications work providing regular management information and key performance indicator reports.

• Work as a member of the Extended Leadership Team.

• Line manage Communications Team members, supporting them to set and achieve performance objectives through regular one-to-ones and 12-monthly appraisals.

• Be responsible for Communications budget and the relationship with services providers required for the production of the charity’s digital and printed information and support resources.

Communications and Marketing

• Raise the profile of the impact of ME, and of Action for ME and its work, to enable the organisation to reach more people and better support need, by establishing a regular cadence of appropriate but innovative product across all main social media channels.

• Ensure fundraising is supported by embedding clear calls to action around donations and membership growth as a matter of course.

• Under the direction of the Director of Fundraising, develop all website, press and social media content for charity appeals.

• Market the charity’s Support and Healthcare services, including key digital and printed information and support resources, to the ME community and the professionals working with them, working closely with respective service leads.

• Contribute to income generation by working closely with the Director of Fundraising to develop the communication and marketing materials needed to implement the organisation’s Fundraising Strategy.

• Coordinate the charity’s response to any crisis communications, including developing appropriate crisis management plans and working outside of office hours as required.

• Establish effective systems/processes for gathering, supporting, maintaining, and managing case studies for a range of purposes (including press and media opportunities, public affairs and policy work, and fundraising).

• Draft and issue press releases and media statements and ensure appropriate follow-up by telephoning journalists, contacting picture desks etc. as appropriate.

• Alongside the CEO and any commissioned agency, develop relationships with key press, media and communications stakeholders to enhance the charity’s work.

• Oversee the production of the annual report, on budget, to schedule, taking overall editorial responsibility for content.

• Oversee the ongoing development of our digital engagement including our website and social media and being the point of contact on website issues.

• Fulfil the role of brand gateway keeper, ensuring all digital and printed communications, including information and support resources, adhere to brand guidelines, house style and organisational tone.

• Maintain an up-to-date knowledge and oversight of how ME and related key issues (e.g. Long Covid) are discussed in the media and wider ME community.

• Build networks to enhance the charity’s strategic communications and marketing work.

• Build and maintain an effective social media monitoring regime, ensuring fit for purpose rules of engagement are in place and applied consistently.

Other Key Accountabilities 

• Ensure that all relevant service standards are met including compliance with best practice, legal and regulatory frameworks and internal standards.

• Ensure best value in all our work.

• Undertake any other duty within your ability and within reason, as may be required, from time-to-time, at the discretion of your line manager.

• On occasions, provide management support and cover within the organisation, as needed.

• Act as an advocate for the charity and its work.

Person specification

Experience, Knowledge and Understanding 

• A minimum of 2 years’ experience working in a communications management role

• Experience of developing integrated, insight and audience-led communications plans including social media

• Experience of website and brand management

• Experience of delivering successful campaigns

• Experience of engaging with press and/or media including writing press releases and media briefings

• Experience of working collaboratively with different teams/departments

• Experience of working in charity communications (desirable)

• An understanding of ME and the impact on people affected by it (desirable)

• Experience of integrating fundraising with communications (desirable)

Skills, Behaviours and Values

• Adaptable and highly organised with an ability to work methodically, managing and prioritising a varied workload, use your own initiative, work independently, and work well in a team.

• Strong MS Office skills including the ability to use Word, Excel, databases and web-related programmes and software.

External Communications Manager

Salary: £40,000–£42,000 FTE
Hours: 30 hours per week
Location: Remote, with regular travel to FitzRoy services, team and stakeholder meetings as agreed. The role requires attendance in London once per month and applicants must be able to commute to services in Norfolk, Nottingham and Hampshire.
Reports to: Head of Communications
Directorate: Business Development and Partnerships

FitzRoy is a national charity supporting people with learning disabilities, autism and mental health needs to live lives rooted in choice, meaning and happiness.

We are strengthening our external voice and looking for a confident, perceptive and warm communicator to help more people understand FitzRoy’s expertise and impact and increase our influence.

This is a moment of change for social care. We want to play a more active role in shaping its future, ensuring the people at the heart of it are seen, heard and involved in the decisions that matter.

About the role

As External Communications Manager, you will help build FitzRoy’s profile and reputation by identifying the stories, insight and opportunities that show what good support looks like in real life.

You will work closely with the Head of Communications, fundraising, business development and operational colleagues to turn external communications priorities into practical plans, content and opportunities.

This is a delivery role with real influence. You will be expected to bring ideas, advise colleagues, shape practical plans and turn opportunities into action.

What you will do

You will:

• develop proactive external communications activity that raises awareness of FitzRoy’s work, expertise and impact
• spot opportunities for FitzRoy to contribute constructively to sector conversations
• identify realistic opportunities for media, sector press, partner or local coverage
• gather stories, photos, video and quotes that help people understand what good support looks like in real life
• use social media, website content, audience insight and analytics to strengthen FitzRoy’s external profile

About you

You may come from charity communications, PR, journalism, public affairs, stakeholder communications or another external communications background.

You do not need to have worked in social care before, but you will need to be interested in people, willing to learn quickly and able to handle stories about people’s lives with care, respect and good judgement.

We are looking for someone who is:

• an excellent writer and editor
• confident developing clear, accessible content for different audiences
• warm, curious and able to build rapport quickly
• able to spot strong stories, ideas and opportunities
• confident creating social media and website content shaped by audience insight
• comfortable working independently and managing competing priorities
• able to think strategically about audiences and influence, while being practical about what can be delivered in a small team
• confident gathering content including photos, videos and quotes
• willing and able to travel to FitzRoy services and meetings as needed

A full clean driving licence and access to a car for work travel are required, as some services are not easily accessible by public transport.

Working at FitzRoy

You will join a small, friendly communications team with big ambitions. This role will suit someone who enjoys a mix of planning, writing, relationship-building, story-gathering and hands-on delivery.

You will help us show the difference good support makes – and help ensure the voices, experiences and achievements of people with learning disabilities, autism and mental health needs are seen and heard.

How to apply

To apply, please submit your application and a covering letter.

We do not expect your covering letter to address every point in the person specification. We would like you to tell us:

• what interests you about this role and FitzRoy
• three things you would bring to the role
• a piece of communications work you are proud of and why
• how you approach using social media, website content and audience insight to build external profile
• how you would approach telling stories about people’s lives with care, respect and good judgement

If you are using AI tools to write your application, please use them with caution. We are looking for your own voice and writing style.

Research Manager 

£38,709pa + Excellent benefits 

Woking, Surrey GU21 4LL / Hybrid Working (minimum 40% in person collaboration per month) 

About the role 

We’re excited to be recruiting a Research Manager to join WWF-UK. 

In this role, you’ll lead the delivery of high-quality qualitative and quantitative research that helps us better understand supporter attitudes, motivations, behaviours and barriers. You’ll turn evidence into clear, actionable insight that supports stronger decision-making across WWF-UK. 

You’ll manage a range of research activity, including brand tracking, supporter surveys, audience research, segmentation, benchmarking studies, CSAT surveys and industry trend analysis. You’ll work closely with colleagues across Brand, Digital, Communications, Campaigns and Fundraising to embed evidence-based thinking into planning, campaign development, supporter engagement and evaluation. 

You’ll also manage relationships with research agencies, ensuring work is well-briefed, delivered to a high standard and provides value for money. Alongside this, you’ll help strengthen how research is commissioned, governed, shared and reused across WWF-UK, including supporting ethical practice, GDPR compliance, commissioning guidance and the development of a central research repository. 

Skills and experience 

You’ll bring the skills and experience needed to succeed in this role, including: 

Essential 

• Proven experience delivering qualitative and quantitative research projects across the full research lifecycle 

• Strong research expertise, including survey design, sampling, data interpretation and behavioural insight 

• Experience managing research agencies, including briefing, quality checking, managing deliverables and maintaining strong working relationships 

• Ability to translate research questions into clear briefs and apply the right methodology to generate actionable insight 

• Strong analytical skills, with the ability to interpret findings and summarise them into clear strategic implications 

• Excellent communication skills, with the ability to present complex insight clearly through narrative, visuals and recommendations 

• Strong project management skills, with the ability to manage multiple research projects and priorities 

• Strong stakeholder management skills, with the ability to collaborate across teams and influence decision-making without line authority 

• Understanding of research governance, ethical practice and GDPR as it relates to research 

• High level of digital and data literacy 

• A clear commitment to WWF-UK’s mission, values and ethical standards 

Desirable 

• Experience with brand tracking, audience surveys, segmentation models, benchmarking studies, CSAT surveys and industry trend analysis 

• Experience supporting decision-making in marketing, communications, campaigns, fundraising or supporter engagement settings 

• Experience developing or applying audience frameworks, segmentation or insight tools in planning contexts 

• Experience developing research processes, commissioning guidance or central insight repositories 

• Experience using research or analysis tools, such as SPSS or analytics platforms 

• Experience working in a charity, purpose-led or complex stakeholder environment 

• Qualification in research, marketing, behavioural science, social science or a related discipline 

What we offer 

We believe in rewarding our team with more than just a salary. Here’s what you can expect: 

• Annual leave starting at 26 days a year pro-rated, rising one day each year to 31 days plus bank holidays 

• Flexible working options, to support your work life balance 

• 5% employer contribution to pension, rising to 10% with employee contribution 

• Learning and development opportunities to help you grow 

• Regular wellbeing initiatives to support your health and happiness. 

This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we’re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK. 

This role is hybrid with a minimum 40% of your contracted hours spent at our beautiful UK head office, the Living Planet Centre in Woking, Surrey, where you’ll hot desk among trees and gardens. 

About WWF-UK 

We're a global conservation charity with millions of supporters and hundreds of projects around the world. 

At WWF-UK, we’re bringing our world back to life. Protecting what’s left isn’t enough. We’re racing to restore nature and prevent catastrophic climate change. And it’s a race we can win with everyone’s help. 

We’re courageous, passionate, and driven by science. For more than 60 years we’ve been at the forefront of global efforts to protect wildlife and the natural world. We work with integrity, collaboration and deep respect for those we partner with. 

How to apply 

Click the link to apply via our website. You’ll be asked to complete an application form and upload your CV and a supporting statement that tells us why you’ll be a great addition to WWF-UK. 

Application closing date 

19/07/2026 

Our Diversity Promise to You 

At the heart of our mission is a simple truth: the planet needs everyone. That means you - in all your uniqueness, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or how you choose to express yourself. 

We don’t do stereotypes. We work together with purpose, driven by passion and enhanced by respect, courage, and integrity. We pull together from all walks of life to fight for a better future, and we want you to feel supported every step of the way. 

We’re proud to be a Disability Confident employer and are committed to creating an inclusive workplace where everyone feels they belong. We actively encourage applications from people of all backgrounds and identities. 

So, if there’s anything we can do to make your application or interview experience more comfortable or accessible, just give our Talent Acquisition Team a shout via our website. 

Safeguarding Commitment 

Just as we celebrate diversity in all its forms, we are equally dedicated to creating a safe environment for every person we work with or encounter. 

Our commitment extends to children, adults at risk, and individuals experiencing any form of vulnerability, whether temporary or permanent. 

We proudly stand behind CAPSEAH (Common Approach to Protection from Sexual Exploitation, Sexual Abuse and Sexual Harassment) and put this commitment into action through clear policies, thorough training, and recruitment checks tailored to each role, which may include external vetting. 

If you ever have a concern, however big or small, know that there are confidential channels ready to support you at WWF-UK. We promise to respond promptly and with care, because protecting every individual is at the heart of everything we do. 

Charity People is delighted to be partnering once again with Maudsley Charity to recruit an External Affairs and Influencing Manager.

A hugely exciting new role within the Communications team at the charity, the postholder will work across media, external affairs and influencing to engage with key stakeholders, boost the charity's profile, and promote learning and adoption of the solutions the organisation funds. You will be responsible for sharing evidence and learning in order to influence the people who fund, adopt and commission mental health care and services, and will work closely with the CEO to increase engagement with policy work which the Maudsley Charity undertakes through it's work in coalitions.

External Affairs and Influencing Manager
Contract: Full time, permanent role
Salary: £48,000 per annum
Location: Hybrid role between home and London office, with two days per week in the Denmark Hill office
Closing date for applications: 9am on Tuesday 28th July

First round interviews will be held remotely on: Thursday 13th August
Second round interviews will be held in person on: Thursday 20th and Friday 21st August

About Maudsley Charity

Maudsley Charity funds and supports clinical, academic, and community partners to ensure that everyone experiencing mental illness can access the right care, while using insights from their work to drive wider improvements across the UK.

Recognising the profound impact of mental illness and the inequalities in access, experience, and outcomes - particularly those linked to social deprivation and racism - the organisation focusses on addressing gaps in care.

With an approach that combines evidence, lived experience, and a commitment to equity, the organisation backs impactful, evidence-based solutions, ensuring services are shaped by real-world insight, and prioritising support for those most underserved to drive improvements that benefit all.

About the role

This is a core role within the organisation's influencing strategy, and your primary responsibilities will include:

External Affairs & Influencing:

• Develop and deliver influencing plans to promote adoption of effective mental health care initiatives being funded by the charity
• Develop productive relationships with key stakeholders (journalists, NHS trust leaders, ICBs, ICSs, VCSE orgs) to gather intelligence and shape strategy to inform the charity's positioning
• Lead the charity's thought leadership development providing strategic advice to senior leadership on political, NHS and mental health policy developments
• Strengthen the charity's role in mental health policy and advocacy coalitions, by contributing to collaborative advocacy, media and communications outputs
• Lead the charity's response to government mental health care consultations and calls for evidence
• Monitor funder sector trends and conversations, and actively seek out opportunities for the charity to strategically engage and influence by sharing learning from its grant making practice

Media management

• Develop and implement integrated external affairs campaigns that support the charity's influencing work
• Create persuasive materials, including press releases, op-eds, spokespeople briefings, comment pieces, and digital content and pitch to relevant outlets
• Maintain and grow relationships with journalists, broadcasters and sector media to secure relevant high-quality coverage of the charity's activities, grant holders and their projects
• Act as first point of contact for media enquiries, managing proactive and reactive press activity
• This role is expected to grow and develop and the postholder will be fully supported from across the organisation as the position evolves, within an organisation that offers a friendly, values led culture.

We would love to hear from individuals with the following skills and experience:

• Demonstrable track record of developing and implementing successful influencing strategies in the mental health sector
• Experience of stakeholder management within mental health care, including NHS Trust leaders, Integrated Care Boards, commissioners and senior clinicians, and with academics and researchers
• Strong experience in media relations, including briefing senior spokespeople, drafting press releases, media handling, and securing media coverage with a good understanding of the needs and expectations of different outlets and publications
• Keen understanding of the NHS, mental health policy landscape, and the related environment, key stakeholders and sector drivers
• Understanding of the key components and considerations of successful external affairs media and influencing
• Understanding of the sensitivities around mental illness, including working in an empathetic manner with people with lived experience
• Understanding of Diversity, Equity and Inclusion principles and a commitment to apply them in your work and as an organisation
• Influencing skills including confidence and credibility in working with stakeholders,
• Communication skills and the ability to produce clear and effective communications and the ability to confidently and accurately represent the organisation externally
• Written and editorial skills including the ability to craft narratives for different external audiences and communicate the charity's work in press releases, articles, policy briefs

How to apply

Maudsley Charity is committed to building a diverse and inclusive team and strongly encourages applications from underrepresented backgrounds. We welcome applications from non-graduates.

Applications are managed via Charity People and involve a structured, anonymised process focusing on your experience and potential. Please send your CV to Alice at Charity People in the first instance.

Please see full job pack and job description attached.

There is also an optional 'Ask Us Anything' Webinar via Zoom on Thursday 16th July at 12.30pm where the Maudsley staff will answer questions. Please get in touch with Reception at Charity People if you'd like to register for this and they will send you the link. Please submit questions in advance to reception at Charity People before 9am on Wednesday 15th July 2026 in order that we can ensure all of your queries are answered.

Equal Opportunities monitoring

We ask that applicants complete our DEI monitoring form when submitting their CV for this role.

Maudsley Charity is an equal opportunities employer, and makes no discrimination on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex. Specifically, we will also oppose unfair discrimination of those with mental health issues.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Join the Cardinal Hume Centre and use your estates expertise to help create a safe, welcoming and well-managed environment for young people, children and families facing homelessness and poverty. This is a rare opportunity to lead both the long-term stewardship of a significant Central London site and the day-to-day delivery of facilities, compliance and improvement works that directly support life-changing services.

Working closely with the CEO, Head of HR and Operations and Board of Trustees, you will shape future plans for the Centre’s estate while ensuring the building remains safe, compliant, efficient and fit for purpose. If you are a strategic and practical estates professional who wants their work to make a tangible social impact, we would like to hear from you.

What you’ll do

· Lead long-term estate planning, capital works and building improvements – you’ll support our master planning for the site

· Oversee day-to-day maintenance, facilities management and contractor performance to keep the Centre running effectively

· Take organisational responsibility for health and safety, fire safety and statutory compliance

· Manage budgets, procurement and reporting, delivering value for money while supporting excellent services

· Support sustainability and environmental improvements that strengthen the Centre for the future

What we’re looking for

· A skilled estates, facilities or property professional with strong experience in building compliance, maintenance and project delivery

· A confident communicator who can work effectively with senior leaders, trustees, contractors and colleagues across the organisation

· Someone who can balance strategic thinking with hands-on operational oversight

· A values-led individual who is motivated by the opportunity to support a charity tackling youth and family homelessness

Role purpose

To manage the programme’s policy activity and provide support and expertise to help ensure effective delivery of the programme’s strategy to influence policy change. Working closely with internal and external stakeholders, the role will plan and deliver activities to help ensure Trussell’s analysis and arguments are taken up and the organisation’s policy recommendations are reflected in decisions made by UK government, in line with the programme goals.

This role is part of Trussell’s Making Social Security Work programme, the goal of which is to ensure that social security and employment support are accessible, well-designed and sufficiently funded in order to prevent people experiencing hunger and hardship, and that the UK public view social security as an asset to society. This role is focused on the successful delivery of the overall programme outcomes, contributing to the fulfilment of our long term vision of a UK without the need for food banks.

Key responsibilities

Develop credible policy proposals
 
Plan and deliver policy development activities to achieve the goals of the Making Social Security Work programme. Create credible proposals, including embedding participatory approaches to ensure policy positions are rooted in the lived experience of individuals affected by poverty, to build a strong case for policymakers to implement asks.

Manage policy influencing activities

Plan and deliver policy influencing activities to strengthen Trussell’s ability to secure policy change. This includes briefings and presentations promoting the organisation’s policy positions to external stakeholders and audiences, ensuring alignment across programmes and all nations and regions of the UK. Ensure policy outputs are timely, high-quality and support engagement with key audiences, including UK government officials and Parliamentarians.

Coordinate reactive policy work

Ensure Trussell’s policy positions are included in real-time debates on key issues. Coordinate responses to reactive work on relevant policy issues, including policy consultations, activity in Parliament, in the media or in response to requests from food banks in the Trussell community so Trussell’s voice, evidence and analysis are included in key policy debates, raising the organisation’s profile and influence.

Build stakeholder relationships and networks 

Build collaborative relationships and networks with anti-poverty sector organisations and other external stakeholders to strengthen UK policy activity. Represent Trussell in key sector coalitions and share detailed policy analysis and recommendations with external stakeholders and audiences to raise the organisation’s profile and influence.

Person Specification

Core knowledge
Good knowledge of policy issues relevant to Trussell’s vision, including social security, disability and employment

Good understanding of the machinery of government and policy making in the UK at the national, regional and local levels and of effective policy development and influencing 

Good understanding of how to use evidence and analysis to develop, judge and advocate for policy solutions

Proficiency in MS Office (e.g. Excel, Word, PowerPoint, Outlook) and project management processes 

Essential skills

Skills in developing policy solutions, ability to use different approaches and tailor solutions to organisational goals and external context.  

Good ability to make effective and appropriate use of evidence and analysis when developing and advocating for policy solutions, as well as identify gaps in evidence and make recommendations for filling them

Excellent communication skills, including written, presentations and speaking, ability to adapt to influence different audiences

Collaborative interpersonal skills, ability to build relationships and influence internal and external stakeholders.

Effective project management and ability to balance competing priorities, meet tight deadlines and maintain a constructive approach to challenges.

Role models inclusive behaviour and values, demonstrates commitment to the values of Trussell and empathy for people from disadvantaged, marginalised or socially excluded backgrounds.

Key experience

Track record of successfully delivering strategic policy influencing activity based on robust evidence from development to evaluation 

Experience of informing campaigns activity to mobilise support for policy change 

Experience line managing or task managing staff and contributing to team development 

Special Requirements 
None

Role Purpose

As part of the Clinical Services leadership team, the Adult Team Manager provides operational oversight, line management, and clinical leadership to a multidisciplinary team delivering bereavement support to adults after the death of a child. The post holder ensures the delivery of safe, high-quality, and evidence-informed therapeutic support that is in line with organisational standards and clinical governance frameworks. They maintain a small caseload to ensure continued practice relevance and lead by example through high quality therapeutic work. The role balances hands-on leadership with operational management, contributing to service development, outcome measurement and quality improvement under the direction of the Head of Clinical Services.

Main Responsibilities

Operational and Team Management

· Oversee the daily operations of the adult bereavement service, ensuring effective coordination, delivery, and monitoring of therapeutic interventions

· Provide regular line management to counsellors and practitioners, supporting professional growth, wellbeing, and accountability

· Contribute to the safe and effective clinical triage of all referrals, informed by individualised needs, evidence-based practice and ensuring decisions align with clinical governance, safeguarding and risk, and recognised best practice standards

· Support in the allocation and management of team caseloads, ensuring referrals are prioritised and distributed appropriately to meet clinical need

· Monitor team performance, service activity, and adherence to quality standards and policies

· Support recruitment, induction, and development of new team members, modelling the organisation’s values and culture

· Foster a supportive, cohesive team culture driven by compassion, accountability and inclusion

· Work collaboratively with the Head of Clinical Services to identify service gaps, pressures, risks, and staffing needs, proposing solutions and adjustments as required

Clinical Leadership

· Provide clinical leadership and guidance to ensure the delivery of high-quality, evidence-informed interventions

· Maintain a personal caseload of complex cases, modelling best practice and demonstrating clinical credibility

· Lead group peer supervision sessions and promote an environment of continual learning and professional growth

· Support risk assessment, management, and escalation processes, ensuring that safeguarding and ethical practice are consistently applied

· Offer consultation and advice to bereavement specialists, counsellors, volunteers on complex bereavement and trauma presentations

· Ensure staff receive appropriate clinical supervision in accordance with organisational guidelines

Service Delivery and Quality

· Oversee consistent delivery of individual, couple, group, and workshop bereavement support in line with agreed frameworks

· Ensure effective use of outcome measures and client feedback to assess impact, promote clinical reflection, and inform continuous improvement

· Contribute to the monitoring and auditing of service quality

· Contribute to the development and implementation of new models of care, services, resources, and practice improvement initiatives

· Support compliance with relevant legislation, safeguarding standards, and regulatory frameworks

Communication and Relationships

· Communicate effectively and sensitively within the organisation and with external professionals, including health and mental health services such as CMHTs and GPs

· Convey complex and emotionally sensitive information with clarity, empathy, and professionalism

· Manage interactions with individuals or groups who may be distressed or emotionally impacted by information shared

· Develop and maintain strong, positive working relationships with colleagues and peers to promote effective teamwork and collaboration

· Model organisational values and behaviours, demonstrating respect, compassion, and integrity in all communication and relationships

Knowledge, Training and Experience

· Undertake therapeutic assessments and interventions with adults in line with evidence-based and best practice approaches

· Complete comprehensive assessments, including risk assessments, and determine appropriate levels of intervention and response

· Ensure all practice meets professional standards and complies with relevant codes of conduct and national guidance

· Maintain up-to-date knowledge of current research, evidence-based practice, and developments in bereavement and trauma-informed care

· Engage in continuous professional development and maintain an active professional portfolio in line with professional body requirements

· Demonstrate knowledge and compliance with organisational policies, procedures, and safeguarding legislation, including Safeguarding Children and Adults and the Mental Capacity Act

· Provide guidance, supervision, and support to volunteers individually or in groups as required

Analytical and Judgement Skills

· Apply sound professional judgment and analytical skills to assess needs, plan interventions, and evaluate outcomes in accordance with best-practice frameworks

· Participate actively in team meetings to plan, review, and evaluate care strategies and approaches

· Ensure the accurate and timely recording of data and information to support monitoring, evaluation, and service development

· Contribute to the collection, analysis and reporting of outcome measures to support quality assurance, demonstrate

Person Specification

Education/Professional Qualification

Essential

· MA/MSc or Postgraduate Degree (minimum Level 6 or equivalent) in Counselling, Psychotherapy, Arts Therapy

· Registration with a professional body (ie. NCPS, HCPC, UKCP, BACP, BAAT, etc)

· Evidence of continuing professional development

· Training in safeguarding children and adults at risk (Level 3 minimum)

Desirable

· Additional training in clinical leadership

· Certificate/diploma in supervision

· Dual qualification (social work and counselling/psychotherapy)

· BACP accreditation or eligible for BACP accreditation

Skills and Experience

Essential

· Strong clinical leadership skills with the ability to support, motivate and develop others

· A strong understanding and knowledge of relevant psychological theories, therapeutic interventions, and models of grief work for adults, especially those bereaved of a child

· Able to make clear psychosocial assessments and managing complex emotional and mental health needs, risk, and safeguarding

· Evidence of working in a psychological framework with adults who have experienced common mental health problems (ie. anxiety and depression)

· Very strong assessment, formulation and planning skills within a therapeutic context

· Experience of triaging cases based on evidence and clinical need with the ability to make sound clinical judgements and risk assessments

· Significant experience of working therapeutically with adults who experience trauma and significant emotional distress

· Experience of using outcome measures, feedback tools and data to evaluate effectiveness and impact of interventions

· Ability to oversee operational delivery, managing clinical and management responsibilities

· Experience of safeguarding decision-making and managing complex cases involving risk

Desirable

· Experience in line management and clinical supervision within a therapeutic or mental health environment

Knowledge and Understanding

· In-depth understanding of the psychological impact of bereavement, trauma, and loss following the death of a child

· In-depth knowledge and understanding of relevant psychological theories, therapeutic interventions, and models of grief work

· Knowledge of therapeutic models and interventions relevant to adult trauma and grief

· Strong understanding of risk assessment and management, safeguarding legislation and frameworks and ethics in practice

· In-depth knowledge of evidence-based models of counselling and therapeutic interventions including creative and systemic approaches

· Proven ability to design, deliver and adapt psychological assessments and therapeutic interventions effectively through digital platforms, maintaining therapeutic alliance, safety, and impact when working remotely with adults

· Strong understanding of equality, diversity and inclusion relevant to bereavement and mental health

· Knowledge of service outcomes, quality standards, and measurement systems

Recruitment Timetable

Application deadline: 9th July 2026 at midnight

We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

Interviews

First Stage Screening Interviews

You may be asked to attend a 10-minute Screening Interview on MS Teams with the Hiring Managers for the vacancy, to assess your suitability for the role. During the interview, you will be asked two skills-based questions.

Second Stage Interviews

If you are progressed to a second stage interview, you will be invited to attend a 1-hour formal interview on MS Teams with the Hiring Managers for the role. It is our policy to share the role-specific interview questions with applicants ahead of the interview, to aid their preparation. You may also be asked to complete an interview task, which will also be shared with you in advance.

For further information please see the Recruitment Pack for this role.

About the role:

People need more than a service that opens the door — they need a team that can stay alongside them when trust is low, risk is high and change takes time.

At Single Homeless Project (SHP), our Lewisham Vulnerable Adults Accommodation Service (LVAAS) provides safe accommodation and specialist support for adults experiencing multiple disadvantage, including rough sleeping, mental ill-health, substance use, offending, street activity, antisocial behaviour and exclusion from essential services. As Team Manager, you will play a key role in helping the service remain steady, responsive and ambitious for people who may have been let down by systems before.

Working closely with the Service Manager, you will support the day to day leadership of the service, guiding frontline staff, volunteers and peer mentors to deliver support that is trauma-informed, strengths-based and focused on recovery, safety and move on. You will help maintain clear standards across safeguarding, risk, housing management, support planning, partnership working and service performance, while creating a team culture where staff feel equipped, accountable and able to do challenging work well.

This is a varied and purposeful leadership role, with space to shape practice, strengthen partnerships across the Lewisham pathway and contribute to continuous service improvement. In return, SHP will support you to develop your leadership, deepen your practice knowledge and grow within an organisation committed to ending homelessness and creating lasting change.

About you:

• You bring experience of leading, supervising or coordinating staff in supported housing, homelessness, health, social care or a similarly complex frontline setting.
• You understand that people’s lives do not fit neatly into boxes, and you are confident supporting teams to work with trauma, mental ill-health, substance use, rough sleeping, offending and complex risk.
• You lead with both heart and backbone — able to support, coach and encourage staff while holding clear standards around safeguarding, housing management, recording and service delivery.
• You can stay calm and purposeful when situations escalate, helping others think clearly, respond safely and keep the person at the centre of the work.
• You know that no service can do this work alone, and you are confident building strong relationships with partners, commissioners, statutory services and community organisations to create better routes forward for clients.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Wednesday 15th July at midnight

Interview date: Thursday 23rd July online via Microsoft Teams

Please note there will be a second stage interview in service in Lewisham for suitable candidates

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted or progressed.