Bereavement Service Volunteers Volunteer Roles in Birmingham

Shout is the UK’s only free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. When people text 'Shout' to 85258, they are connected to a Shout Volunteer for a text conversation. Our volunteers provide a safe space for people to share what's causing them distress, while showing warmth and compassion.

Tasks and Responsibilities

If your application is successful, you’ll be enrolled in a training group. New groups start every two weeks.

Shout Volunteers receive 25 hours of free training in communication, listening, managing and assessing risk, and problem solving. The training is self-paced and done online. You’ll learn how to bring people in distress to a place of calm and practice skills that will be useful to you throughout life.

As we are investing in you throughout your time with us, our hope is that you will complete the training in a timely manner and look at this as a longer term commitment. The experience you gain over time is valuable and our goal is to have volunteers commit to 200 hours on the platform, which can take up to two years to complete, as we ask you to take one 2-4 hour shift per week. 

Our Volunteer Training Support team is here to support you, answer any questions and provide feedback during training and throughout your time with Shout. You’ll be joining an incredibly supportive volunteer community and have access to the resources you need to do your role.

As a volunteer, you’ll be supporting people in distress, so it’s important we see the skills required to do that while you are in training. While most trainees complete the training and go on to volunteer, not everyone will pass the training. If this happens, there are other ways you can still support us.

Selection Criteria

A Shout Volunteer is kind and compassionate, a good listener, and has the ability to remain calm when supporting people in crisis. You will also:

• Understand the difference between being friendly and being a friend

• Be aware of your own mental health and wellbeing

• Be open-minded

• Be supportive

• Be reliable

• Be discreet and able to respect confidentiality at all times

• Be accepting and non-judgemental

• Be passionate about contributing some of your time to a cause such as Shout

• Adopt a growth mindset, and be willing to accept feedback

Requirements

• You must live in the United Kingdom or New Zealand while volunteering. 
• You must be over 18 years of age.
• You will need a reliable internet connection and a private place to take your shift.
• All of your volunteering must be done using a laptop or desktop computer and Google Chrome.

It’s worth spending time thinking about the nature of the role, and whether it’s right for you. We support all texters, regardless of race, religion, sexual identity or issue. You will need to be comfortable addressing topics frequently discussed with texters (suicide, self-harm, depression, etc.) without compromising your own mental health. 

Before you apply, please consider whether either of the following applies to you:

• Have you recently experienced grief, loss or change issue/s? For example; someone close to you has been ill or has died, you’ve lost your job, your relationship has ended.

• Is your current mental health and wellbeing in a place such that the stress and pressure of listening to the challenges of others would bring additional burden to you personally?

Benefits to Volunteers

The role is rewarding and can save lives. Shout Volunteers tell us they gain a sense of pride, satisfaction and purpose from taking conversations. They also tell us that their own wellbeing increases, they learn valuable skills and gain experience they can use at work and in their personal lives.

Volunteering can also be a great addition to your CV. You do not need to have any past experience in mental health to be a Shout Volunteer - we’ll provide you with all the training and support you need to do the role.

Application Process

You will need to create your account and fill in the application using a laptop or desktop computer and in a Google Chrome browser. This is a standard requirement for all of our systems at Shout, from the application through to the platform.

You should leave up to an hour to complete the form. As Shout is a text based service and we do not conduct in person interviews for our volunteer candidates what you write in your application and the strength of your references are how we get to know you. 

We appreciate when candidates take the time to write thoughtful, considered answers. We recommend you review your application with an eye toward things like spelling, grammar and punctuation. While some of our texters will occasionally reach out using more informal text speak, our volunteers respond in full sentences and double check their messages for accuracy before hitting send. 

Your application will be reviewed once we have received responses from both of your references. We ask for a personal reference and a professional reference. The personal reference can be a friend or colleague but the other must be someone who knows you professionally or has supervised you in some way. 

This could be a manager or supervisor from where you work or a teacher or educator from where you study. We recommend you choose references who are able to speak to your ability to fulfil the selection criteria outlined above.

We do not accept references from family members. This includes your partner or their relatives, your children, siblings, aunts, uncles, cousins, grandparents or godparents. 

Please allow up to a month for us to review your application and return a decision. 

If your application is approved, you can book your place on training. Training groups usually start every two weeks and spaces are available to book a couple of months ahead. While you are in training and before you are allowed on the platform we will carry out a background check.

Started in 2011 by Central London Samaritans, Facing the Future is a program that offers support for people bereaved by suicide through free of charge online peer support groups across the UK and Ireland.

The branch is looking for a support volunteer to assist in the recruitment, communication with and coordination of applicants of the role of Facing the Future Facilitator, which at present is only open to current Samaritans listening volunteers.

Working mostly from home, with some infrequent in person meetings at our branch building in Marylebone with dates agreed ahead of time, the successful candidate will demonstrate good communication skills, an ability to work independently and ideally possess a background in administrative roles and knowledge of typical tools such as Office Suite and Outlook. 

An interest in the work of Samaritans and supporting those suffering grief and bereavement would also be very much sought after.

Please see the attached role profile for further details. 

Thank you. 

Our challenge
Brain tumours do not discriminate and they do not respect boundaries. They can strike anyone, at any age. And they strike quickly.
The Support Team at The Brain Tumour Charity are aiming to address the clear gap in emotional support available to those affected by a brain tumour diagnosis, by expanding their counselling service. Following the delivery of a successful pilot service, we know the difference that talking therapy can make and our goal is to reach more people, ensuring everyone that wants it, gets the support that they need.

How can you help?
As a Counselling Assessment Volunteer for this service, you will be the first point of call for new clients entering in to the service. This role will require you to talk to a wide range of people - from those newly diagnosed, to others at end of life and also bereaved. As a Counselling Assessment Volunteer, you will be required to:
- Carry out pre-booked counselling assessments with clients who have self-referred themselves into the counselling service
- Gather information through the assessment about the client’s circumstances, explore their needs, explain how the service can help and discuss with them whether the counselling service is suitable
- Confidently follow our safeguarding process, to ensure risk is assessed and appropriate steps are taken to safeguard each client’s well-being
- Observe confidentiality in line with our organisational policy
- Keep accurate and appropriate records on our internal database

We’re looking for...
Someone who is empathetic and supportive in nature, and who is excited by the opportunity to bring this counselling service to the wider brain tumour community. You will also need:
- Experience in providing emotional support to others, perhaps through another role focusing on bereavement, mental health or life limiting illnesses
- Ideally have had previous training in counselling, mental health first aid, or other relevant course
- Ability to work autonomously
- Relevant IT skills in order to maintain appropriate and accurate records on our counselling database
- As this is a home-based role, you will need access to a telephone and computer that you are happy to use for this service

We particularly encourage applications from those who are significantly underrepresented in our sector, including individuals from Black, Asian and Minority Ethnic (BAME) communities.

What can you gain from volunteering?
- You’ll have the opportunity to apply your existing support skills in a new way
- You will join a pioneering team, who are passionate about expanding the counselling service
- You will be supported in your role and will have a check in and check out with a team member before and after each shift

Time commitment
We are looking for a commitment of 2 hours per week (minimum) which would allow you to carry out 2 assessments. All assessments must be carried out between 9:30am-4pm and we would ask all volunteers to work on a rota system, volunteering at the same times each week.

Practical considerations
You will receive a full induction to The Brain Tumour Charity and any specific train-ing for the role, as well as ongoing direction from one of the team, who will be your key contact. We carry out references for all individuals who will be volunteering with us on a regular basis. Volunteers will be required to complete some internal training, data protection and disclosure documentation before commencing the role. Volunteers must be over 18. We may close applications early if we recieve a high number of applications for this role. 

Marie Curie is expanding its Community Companion service to support people at end of life in/across Bournemouth

Drawing upon their volunteer training, community knowledge and networks, Community Companions visit people identified as end of life in a place of their choosing e.g., their own home, care home, community venue or surgery etc. and empower them to decide what support if any, they would like.

Support may be a one-off activity or an ongoing engagement providing different aspects of support over a longer period of time. 

WHAT YOU WILL BE DOING

The support a Community Companion provides is unique to each person and their individual circumstances, but is likely to include:  

• visiting people identified as end of life in a place of their choosing and outlining the support that is available to them and to the people closest to them
• providing emotional support to people at end of life and the people closest to them
• providing practical information, support, and signposting to other local services to people at end of life and the people closest to them
• supporting and empowering people at end of life to create an advanced care plan (ACP) which considers, documents, and clearly communicates what is important to them
• providing carer support including pre and post bereavement support, ensuring the right local provision-based support is in place for people within caring roles 
• providing support around fuel poverty and accessing available resources 
• promoting the Community Companion service within the local community
• completing and returning a short report at the end of each session  
• attending and participating in regular volunteer wellbeing sessions, team meetings, and refresher training

THE SKILLS / EXPERIENCE YOU WILL NEED

• Friendly and approachable 
• Patient, empathetic and sensitive to the needs of others
• An active listener and an ability to build a rapport with others
• Self-aware and emotionally resilient
• Adaptable and open to learning and developing
• Able and willing to operate within Marie Curie’s boundaries and to follow all processes, procedures and guidelines including using a lone worker device
• Committed, reliable and trustworthy
• An understanding of confidentiality
• Inclusive and respectful  
• A mature perspective on life and death
• Access to a PC, laptop, Tablet or Phone and basic IT skills e.g. the ability to type on word and email attachments  

WHAT YOU CAN GAIN FROM THIS OPPORTUNITY

• Becoming an important part of Marie Curie, the UK’s leading end of life charity
• Making a real difference to people at end of life and to the people closest to them
• Connecting with new and interesting people with a common goal
• Building and developing your skills in a supportive environment
• Continued training, development, and support 
• Access to other opportunities within Marie Curie 
• Agreed reasonable out-of-pocket expenses

THE NEXT STEPS 

• Complete a volunteering application form or submit an expression of interest 
• Attend an informal interview with a member of the Marie Curie team either face to face or online via Microsoft Teams
• Supply the details of two people (not family members) who can provide you with a reference
• Consent to a DBS (criminal record) check and submit the appropriate documentation online for the check to be completed 
• Attend a face-to-face volunteer induction
• Complete core and role specific Marie Curie training

Marie Curie is committed to safeguarding and promoting the welfare of patients and their families and expects all staff and volunteers to share this commitment. Marie Curie will treat all volunteers fairly and with respect. We will not discriminate on the basis of disability, ethnicity, marital status, pregnancy or maternity, sex (i.e. gender), sexual orientation, religion or faith, or gender reassignment. We will not discriminate on the basis of age, unless the responsibilities of a role require us to do so in order to safeguard our volunteers and/or service users. 

For more information or if you have any questions regarding this volunteer role, please us.

Position: Volunteer Grant and Trusts Researcher

Location: Flexible (mostly remote, but option to work onsite at our Rochester office)

Commitment: Flexible, ad hoc (e.g. 5–10 hours per week)

Reports To:  CEO

About Holding On Letting Go (HOLG):

Holding On Letting Go is a charity supporting bereaved children, young people, and their families after the loss of a loved one. We provide specialist bereavement support, training for professionals, and outreach programmes to help children navigate their grief in a safe and understanding environment.

Role Overview:

We are looking for a proactive and detail-oriented volunteer to support our fundraising efforts by researching funding opportunities and helping to organise grant applications. This role is ideal for someone with strong research and organisational skills who is eager to make a meaningful impact in a flexible and remote capacity.

Key Responsibilities:

• Research and identify grant and trust funding opportunities that align with HOLG’s mission and activities.
• Compile key information about each funding opportunity, including deadlines, eligibility criteria, application questions, and funder priorities, in a structured format.
• Assist in reviewing and prioritising potential funding opportunities based on suitability for HOLG.
• Organise and archive past grant applications, ensuring a structured and accessible digital filing system.
• Support the team by keeping funding research up to date and easy to access for future applications.
• Collaborate with finance/fundraising staff to ensure grant research aligns with fundraising priorities.

Qualifications and Skills:

• Strong research and analytical skills.
• Excellent organisational and time-management abilities.
• Ability to work independently and maintain attention to detail.
• Proficiency in using spreadsheets, online databases, and digital filing systems.
• Interest in fundraising and nonprofit grant processes (previous experience a plus but not essential!).
• Passion for HOLG’s mission and supporting bereaved children and families.

Benefits to You:

• Gain hands-on experience in nonprofit fundraising and grant research.
• Develop research, organisation, and funding application skills.
• Make a direct impact by supporting a charity that helps bereaved children and their families.
• Flexible, remote volunteering with the opportunity to shape the role to suit.

How to Apply:

If you’re interested in this role, please send your CV and a brief statement of interest with the subject line "Volunteer Grant and Trusts Administrator Application".

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.