Bereavement Support Services Manager Jobs in Home Based
Sands exists to save babies’ lives and ensure that anyone affected by pregnancy loss or baby death receives the support and care they need.
We are looking for an experienced project manager to manage the development, delivery and review of the National Bereavement Care Pathway (NBCP) partnership project and embed it across NHS Trusts in Northern Ireland to drive up standards of care. This pathway addresses the inequity of bereavement care offered to, and experienced by parents when a baby dies. The project is being sponsored by the Public Health Agency in Northern Ireland.
This is a high-profile and rewarding role which will involve developing and delivering a NBCP in Northern Ireland which is parent-centred and drives up standards of care. You will use your project management skills to help to initiate, develop and deliver the project, taking an early view whether to adopt a phased or an all-in approach amongst NHS Trusts in Northern Ireland. The post-holder will engage with health care professionals, national bodies, sector partners, senior decision makers and bereaved parents at both an operational and strategic level to ensure successful delivery of a sustainable pathway.
With demonstrable experience of leading project groups comprising a diverse range of stakeholders, you will have excellent people management skills and be able to reach-out, engage with and enthuse key stakeholders across Northern Ireland.
You will be able to establish and maintain high level, productive relationships with senior external stakeholders and organisations working in a collaborative and inclusive way.
An excellent understanding of how the NHS is structured is essential.
You will have highly developed interpersonal and communication skills, with the ability to communicate complex messages in a compelling way to a variety of audiences.
The client requests no contact from agencies or media sales.
JOB DESCRIPTION
Job Title: Bank Retail Assistant
Team: Retail
Salary range/pay band: £14.74 per hour
Reports to: Head of Volunteer Development and Retail
Direct reports: n/a
Hours: Ad hoc as required
Location: Allocated shop
Introduction to Shooting Star Children’s Hospices
Shooting Star Children’s Hospices
Shooting Star Children’s Hospices are a leading children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families. We support families across Surrey and Southwest London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
At the heart of the hospice are our dedicated clinical staffs. Their exceptional commitment and professionalism is commented on by so many of the supported children and their families.
It costs £10.5 million a year to maintain our current level of care. Only 30% of that income comes from government funding via the NHS or local authorities, so we rely on our supporters’ generosity to keep the service running. We employ 175 staff, including 98 nursing and medical staff, providing hospice and community-based services to around 700 families.
Predominantly we work with families living in the Northwest and Southwest of London and Surrey, although will accept children outside these geographical areas if they do not have access to specialist palliative care support locally. We have a reputation for delivering high quality care. We have a CQC rating of ‘Outstanding’
Introduction
Retail and Volunteers Team: Our Retail and Volunteers Team manages our charity shops and volunteer programs, which play a crucial role in supporting our mission. They recruit, train, and coordinate volunteers to staff our shops and assist with various tasks, such as sorting donations and serving customers. Additionally, they oversee the operations of our retail outlets, ensuring that they are efficiently run to generate income for our hospices.
Part 1: Job Profile
a) Main purpose of job
In the absence of the manager or assistant managers to lead a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures.
Decision Making Authority
The post holder will be required to make decisions on the quality, and suitability of donations before they are placed on sale. Depending on the length of the cover period they may be required to dress the windows. (They will follow price guidelines and existing display layout throughout the shop.)
The post holder will work with eCommerce Manager to decide if items would be suitable for selling at a higher price on eBay or through a promotional event and set these aside for the manager of the shop to deal with on their return.
The post holder will support with rostering of the team of volunteers where necessary and delegation of duties and jobs.
Essential and desirable skills and experience
Essential
• Experience in either retail or charity retail.
• Administrative/cash handling experience
• Experience of dealing with customers and maintaining a high level of customer service
• Car owner/driver
• Verbal and written communication skills
• IT skills
• Ability to motivate self and others
• Ability to work under pressure and deal with changing priorities
• Organisational and prioritising skills
Desirable
• Experience of managing a team of volunteers or staff.
b)Scope of job
The post holder for the duration of the absence of the manager or assistant manager will have control over rostering of the team of staff and volunteers, and delegation of duties and jobs.
1. Customer service
2. Processing and pricing of donations
3. Merchandising, display and promotion of stock and housekeeping
4. Sales and financial reporting
5. Coordination of volunteer team
Part 2: Main duties and key responsibilities
a) Customer Service – 25%
• Dealing with customer queries and complaints courteously and effectively
• Informing the Head of Volunteer Development and Retail of any serious incidents or complaints
• Ensure that any refunds are processed in line with SSCH refunds policy
• Ensure that the advertised trading hours of the shop are adhered to
• Ensure relevant documents are completed in the event of an incident/accident and reported accordingly
b) Processing donations – 25%
• Process all donations as soon as possible, prioritising Gift Aid and high value items
• Prepare and clean items appropriately for display
• Oversee the recycling and arranging of collections
• Promote Gift Aid is at all available opportunities
• Ensure that the ongoing need for donations is publicised
• Price and ticket all items according to pricing strategy for the shop and ensure that all pricing and ticketing complies with legislation
• Ensure that stock is properly managed and rotated in accordance with latest guidance
• Identify high value or specialist items that may need to be sold in another capacity
c) Merchandising, display and promotion of stock, maintenance of high standards throughout the shop – 20%
• Ensure that all merchandise is displayed attractively and that the window display is eye-catching
• Ensure that there are high standards of cleanliness and tidiness in all areas of the shop
• Publicise promotions and special events
• Support and promote Corporate events as required
• Purchase consumables and stock items in a timely manner
d) Sales and financial reporting – 10%
• In the absence of the manager/assistant ensure that daily/weekly financial reports are submitted and that any discrepancies are investigated
• Keep the Head of Volunteer Development and Retail fully informed and updated regarding the performance of the shop and any issues which may impact this
• Ensure that the Manager/Assistant Manager and shop volunteer team are kept informed of the shop’s performance
• Ensure that the till procedures are always followed by volunteers
• Ensure that issues affecting trade are monitored and communicated
• Ensure trading standards regulations are complied with
• Ensure that all financial documentation is correctly completed and up to date and is sent to the finance team in a timely manner, highlighting any issues
• Ensure that purchases from the shop by staff and volunteers are processed according to SSCH policy and that the appropriate records kept
• Ensure that charity donations by cash/cheque/card are processed according to SSCH policy and procedure guide
e) Coordination of volunteer team – 20%
• Ensure that volunteers are fully briefed on shop priorities and performance
• When required roster the volunteer team to ensure maximum productivity
• Create a positive working environment in which equality and diversity are well-managed and volunteers can do their best
• Plan, delegate and allocate tasks to the team, offering support for the volunteer team as appropriate
f) Other duties
• The post holder will be able and willing to get to and work in a number of shops and be available across seven days per week.
• The post holder will be required to apply for a Disclosure and Barring Service check
• The post holder must live within the area of work
g) Mandatory Criteria
1. Other duties
The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Children’s Hospices.
2. Professional Codes of Conduct
The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate.
3. Health and Safety
Be responsible for health and safety in the area under their control and ensure that they are familiar with Shooting Star Children’s Hospices policy on health and safety at work.
4. Mandatory Training
The post holder will attend all mandatory training relevant to their role
5. Our values and behaviours
Shooting Star Children’s Hospices is a leading children’s hospice charity for babies, children and young people with life –limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goals.
Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.
Respect – We will treat each other with the utmost respect.
Integrity – We will be open, honest and transparent in all that we do.
Diversity – We will respect individuality and ensure inclusion and fairness to all.
Excellence – We will strive for excellence in all that we do.
Shooting Star Children’s Hospices is committed to ensuring the welfare and safety of children and young people. All staff members are expected to adhere to our safeguarding policies and procedures. This includes undergoing appropriate training, following reporting protocols for any concerns related to child welfare, and promoting a safe and supportive environment for children and young people. Before commencing employment, successful candidates will be required to provide satisfactory references and undergo an enhanced Disclosure and Barring Service (DBS) check.
Part 3: Person specification: Qualifications, experience and skill levels
a) Qualifications
Essential
• 5 GSCE’s A-C or equivalent including Maths and English
• Car driver/owner with full clean license
Desirable
• Retail or customer service qualification
b) Experience
Essential
• Experience in retail or charity retail either as a volunteer or employee.
• Administrative/cash handling experience
Desirable
• Experience of managing a team of volunteers or staff.
c) Knowledge and Skills
Essential
• Experience of dealing with customers and maintaining a high level of customer service
• Car owner/driver
• Verbal and written communication skills
• IT skills
• Ability to motivate self and others
• Ability to work under pressure and deal with changing priorities
• Organisational and prioritising skills
d) General attributes
Essential
• A self starter with the ability to work independently and take the initiative whilst knowing when to delegate jobs to others within the team
• Is organised and methodical and able to multi-task
• Works well in a team and on own initiative
• Is able to build good relationships with others
• Is flexible and willing to undertake varied responsibilities as part of a team
What we offer
Pension scheme
• NHS Pension Scheme (eligible employees)
• Stakeholder pension scheme
• Employee contribution 3.5%
• Shooting Star Children’s Hospices contribution 4.5%
• Additional contributions – we will pay 1% above the contribution up to a limit of 7%
Annual leave
• 35 days including Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
Contractual benefits
• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card
Health and wellbeing
• Employee Assistance Programme
• Occupational Health
• Cycle to work scheme
• Mental Health First Aiders
• Nutritionally balanced meals at Christopher’s (free employees)
Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Who we are
At Mosaic - Supporting Bereaved Children, we are clear that our mission is to enable children and young people who have lost someone very close to them to come to terms with their grief in a positive and caring way. Our work transforms young lives and we'd like you to be part of this.
We are looking for a passionate individual to help tell our story to the local and wider community about what we are doing, and how we transform young lives. We provide counselling to more than 400 children and young people every year, and support many more families and professionals through our uplifting weekend activities, and education programmes. This role -engaging, communicating, campaigning - is simply vital to our success.
This is a new post for Mosaic so the individual will have a chance to shape the strategy, advise the CEO and Trustees about our communications and marketing, and be part of a friendly and highly motivated team of 13 (mostly part-time) staff, working on events and activities, fundraising, counselling, training and education.
What you will do
The role will involve:
Researching and adivising on how we best engage with our audiences such as our volunteers, families and other charities through different channels and approaches.
Creating a communications strategy which will strengthen our profile, and improve our website's content, look and feel to ensure more clarity about what we do, more reach and impact
Developing our social media content with the team, thinking about how young people use it and producing metrics on this. Work with our young people, volunteers and others to create fantastic video content to show our impact.
Leading campaigns for Mosaic, driving impactful communication and building partnerships with the media and other organisations across Dorset to support our mission.
Be part of the team effort to create an overall five-year strategy for Mosaic as we grow, thinking about how we demonstrate our impact and the great relationship we have with schools and charity bodies across the county.
Create press releases and moments where we can tell everyone about the work we're doing, and supporting national campaigns on child bereavement.
To be successful in this role you will have:
Previous experience of working in communications, preferably with some marketing experience.
A good track record of utilising a data-driven and goal-oriented approach to produce effective awareness campaigns
Experience of working with different platforms, including Meta and TikTok.
Experience in analysing group to create tailored user-journeys
An understanding of media and confidence to engage with them at a local and regional level
When applying
We hope you choose to apply for this role. In support of your application, you’ll be asked to submit your anonymised CV and a supporting statement. When applying please ensure you refer to the essential criteria and clearly provide as much information as possible with examples to demonstrate how and where you meet the criteria.
We’re committed to promoting equity, diversity and to creating an inclusive environment. This is for those who work for us, work with us, support us and for the children and young people whom we support. EDI is core to the vision, mission and strategic objectives of our charity.
Closing date 9am on Monday 27May 2024
Interview date Week commencing 3 June 2024
All staff are DBS-checked and undertake mandatory training on data protection and safeguarding. The role works closely with our CEO, Jo Revill, and reports into the Head of Experiences & Events.
Annual leave and benefits
22 days annual leave (FTE) and bank holidays, which are pro-rataed
Mosaic pension scheme with NEST
Support for career development
Opportunities to work with many different groups to learn about healthcare, education, charities and Dorset.
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Mosaic's mission is to support children and young people across the county of Dorset with their bereavement needs.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Child Bereavement UK helps families to rebuild their lives when a child grieves or when a child dies.
We support children and young people (up to the age of 25) when someone important to them has died or is not expected to live, and parents and the wider family when a baby or child of any age dies or is dying.
We provide training to professionals in health and social care, education, and the voluntary and corporate sectors, equipping them to provide the best possible care to bereaved families.
Role: Bereavement Support Service Lead – Birmingham
Rate: £37,500 per annum
Hours: 37.5 hours per week
Contract: 3-year fixed term contract
Reporting: Head of Support Services
Base: Hybrid working from Child Bereavement UK’s Centre in Birmingham and home
Child Bereavement UK is delighted to have been awarded a grant from The National Lottery Community Fund and we are now starting the process of establishing a new Bereavement Support Service in Birmingham. This is an exciting opportunity to join Child Bereavement UK as we look to recruit a full time Bereavement Support Service Lead, to lead and manage a team to set up a new service in Birmingham that will provide bereavement support to individuals, couples, families and in group settings.
The postholder will lead in the provision, coordination, evaluation and ongoing development of a new bereavement support service in Birmingham. The new service will ensure that families and professionals can access high-quality bereavement support when a baby or child has died, or when children or young people are bereaved. They will also support the strategic development of the Charity’s service in Birmingham.
In this role you will:
- Lead/manage/contribute to establishing and developing the provision of a blended model of bereavement support in Birmingham
- Provide training, consultancy and support for professionals whose work brings them into contact with bereaved families
- Collaborate with partners to establish and develop a bereavement support services in Birmingham
- Work closely with The National Lottery Community Fund to ensure all outcomes of the project are achieved through regular monitoring and reporting.
Child Bereavement UK offers a generous package of benefits including an employee assistance programme, 5% pension contribution and life assurance scheme.
Applicants should have a recognised, health, social care, or counselling qualification, experience in working with children, young people and families, excellent communication skills and be passionate about supporting bereaved families and those whose roles bring them into contact with these families.
Closing date: Wednesday 29 May 2024
Interviews: Monday 3 June 2024 in person (Birmingham – location to be confirmed)
Please note: Applications will be reviewed, and interviews offered, on an on-going basis.
We reserve the right to close the role prior to the closing date, should a suitable applicant be found, so please submit your application as soon as possible.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
The successful candidate will be required to complete a DBS check.
The Charity is committed to creating a safe and welcoming atmosphere for everyone, and one that challenges all forms of oppression or discrimination including those based on age, gender or gender reassignment, marital or civil partnership status, pregnancy or maternity leave, disability, race (which includes nationality, citizenship, ethnic or national origins), religion/faith or belief, sexual orientation (collectively known in law as the ‘protected characteristics’), as well as any oppression or discrimination based on other physical characteristics or impairments, occupation, income, wealth, or unrelated criminal convictions.
Inclusiveness: We are inclusive of and respectful to all our stakeholders – including beneficiaries, supporters, volunteers and colleagues – in our attitudes, behaviours and activities.
Registered in England and Wales: 1040419 and Scotland: SCO42910.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
An exciting opportunity for an experienced manager to lead on the provision, evaluation and development of a Scotland-wide bereavement support service.
Bereavement Support Service Lead - Scotland
Hours: 37.5 hours per week
Rate: £37,500 per annum
Reporting to: Head of Support Services
Base: Glasgow with travel to other locations across Scotland as required. This is a new role and initially will require a regular presence at our offices in Finnieston, Glasgow. Once established, hybrid working will be an option.
Child Bereavement UK helps families to rebuild their lives when a child grieves or when a child dies.
We support children and young people (up to the age of 25) when someone important to them has died or is not expected to live, and parents and the wider family when a baby or child of any age dies or is dying.
We provide training to professionals in health and social care, education, and the voluntary and corporate sectors, equipping them to provide the best possible care to bereaved families.
Child Bereavement UK has an exciting opportunity for an experienced manager to lead on the provision, evaluation and ongoing development of a Scotland-wide bereavement support service that ensures families and professionals can access high-quality bereavement support when a baby or child has died, or when children or young people are bereaved. The Bereavement Support Service Lead will also support the strategic development of the Charity’s services in Scotland.
The Bereavement Support Service Lead - Scotland will:
- Lead/manage/contribute to and further develop the provision of a blended model of bereavement support across Scotland.
- Provide training, consultancy, and support for professionals whose work brings them into contact with bereaved families.
- Collaborate with partners to develop bereavement support services across Scotland.
- Support Child Bereavement UK’s Fundraising Team in the generation of sustainable income to fund our Scottish operations, providing information and data to support applications and reporting.
Child Bereavement UK offers a generous package of benefits including an employee assistance programme, 5% pension contribution and life assurance scheme.
Applicants should have a recognised, health, social care, or counselling qualification, experience in working with children, young people and families, excellent communication skills and be passionate about supporting bereaved families and those whose roles bring them into contact with these families.
The successful candidate will be required to complete a PVG check.
Closing date: 15 May 2024.
Interviews will be held on 22 May in person at Child Bereavement UK's office in Finnieston, Glasgow.
Applications will be reviewed, and interviews offered, on an on-going basis. We reserve the right to close the role prior to the closing date, should a suitable applicant be found, so please submit your application as soon as possible.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
The Charity is committed to creating a safe and welcoming atmosphere for everyone, and one that challenges all forms of oppression or discrimination including those based on age, gender or gender reassignment, marital or civil partnership status, pregnancy or maternity leave, disability, race (which includes nationality, citizenship, ethnic or national origins), religion/faith or belief, sexual orientation (collectively known in law as the ‘protected characteristics’), as well as any oppression or discrimination based on other physical characteristics or impairments, occupation, income, wealth, or unrelated criminal convictions.
No agencies please.
Supporting children, young people and families who have been, or are preparing to be bereaved can sound daunting. There are often tears, but also a lot of laughter, memory making and the development of emotional resilience with beneficiaries.
Bereavement Practitioners provide the structure that enables our services to operate and to support our amazing team of Volunteers and staff who work directly with our families in different settings.
Owing to demand, we are recruiting a bereavement practitioner to join the team. Our work is across Wales, though this position will really add capacity and support children and families within Carmarthenshire and our work as it evolves within Swansea.
You might be a seasoned health, social care, education, or youth worker looking for a new challenge or have other relevant employment or life experience which is transferable. We offer a full induction and training programme for all staff and volunteers and ongoing CPD to support you in whatever role you have with Sandy Bear.
Sandy Bear exist to support children, young people and families in the lead up to or following a bereavement across Wales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are recruiting two full-time Bereavement Support Practitioners to join our new service in Birmingham which will provide bereavement support to individuals, couples, families and in group settings.
Bereavement Support Practitioner – Birmingham
Hours: 37.5 hours per week
Contract: 3-year fixed term
Rate: £28,000 per annum
Reporting to: Bereavement Support Service Lead – Birmingham
Base: Hybrid working from Child Bereavement UK’s Centre in Birmingham and home
Child Bereavement UK helps families to rebuild their lives when a child grieves or when a child dies.
We support children and young people (up to the age of 25) when someone important to them has died or is not expected to live, and parents and the wider family when a baby or child of any age dies or is dying.
We provide training to professionals in health and social care, education, and the voluntary and corporate sectors, equipping them to provide the best possible care to bereaved families.
We are delighted to have been awarded a grant from The National Lottery Community Fund and are now starting the process of establishing a new bereavement support service in Birmingham. This is an exciting opportunity to join the team at Child Bereavement UK as we look to recruit two full-time Bereavement Support Practitioners to join the new service in Birmingham which will provide bereavement support to individuals, couples, families and in group settings.
The post holders will support the Bereavement Support Service Lead in the provision and evaluation of a service that ensures families and professionals can access high quality bereavement support in situations where a baby or child of any age has died, or where children or young people up to the age of 25 are bereaved.
The Bereavement Support Practitioners will:
· Work with the Bereavement Support Service Lead in providing and evaluating the service to support parents bereaved of a baby or child, of any age or children and young people up to the age of 25 bereaved of anybody important to them.
- Support the Bereavement Support Service Lead in developing and establishing Child Bereavement UK’s service as a source of advice and support for families and professionals across the region.
- Manage a caseload and provide a programme of individual and couple sessions and to develop and provide facilitated Groups for Parents bereaved of a baby or child.
- Contribute to the provision of a programme of individual and family support sessions, Groups for Families, Groups for Young People and school liaison.
Child Bereavement UK offers a generous package of benefits including an employee assistance programme, 5% pension contribution and life assurance scheme.
Applicants should have a recognised, health, social care, or counselling qualification, experience in working with children, young people and families, excellent communication skills and be passionate about supporting bereaved families and those whose roles bring them into contact with these families.
The successful candidate will be required to complete a DBS check.
Closing date: 29 May 2024.
Interviews will be held on 3 June in person in Birmingham.
Applications will be reviewed, and interviews offered, on an on-going basis. We reserve the right to close the role prior to the closing date, should a suitable applicant be found, so please submit your application as soon as possible.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
The Charity is committed to creating a safe and welcoming atmosphere for everyone, and one that challenges all forms of oppression or discrimination including those based on age, gender or gender reassignment, marital or civil partnership status, pregnancy or maternity leave, disability, race (which includes nationality, citizenship, ethnic or national origins), religion/faith or belief, sexual orientation (collectively known in law as the ‘protected characteristics’), as well as any oppression or discrimination based on other physical characteristics or impairments, occupation, income, wealth, or unrelated criminal convictions.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Winch is a dynamic children and young persons’ charity in north Camden which delivers a cradle to community pipeline of opportunity, through family support, play, youth-led, sports and social action programmes, working alongside children, young people and parents to develop their strengths, skills and sense of belonging of purpose. We want to appoint a dynamic Community Library Manager to run the library and grow our provision, based on the three key themes that reflect our aspirations; Belsize Reads, Belsize Creates and Belsize Connects. They will be a friendly and welcoming face to a wide range of library visitors, be opportunity-focussed and keen to take the initiative. They will champion the power of reading and creative arts for all
The client requests no contact from agencies or media sales.
Senior PR Manager
Are you a passionate about public relations and looking for your next challenge?
We have an exciting opportunity to join Sue Ryder as our Senior Public Relations Manager to help raise the profile of the charity and increase the public understanding and awareness of our work and our services. Reporting to the Head of PR & Internal Communications you will develop and lead a national PR strategy for Sue Ryder, raising awareness for a number of projects, services and campaigns.
About you:
We are looking for somebody with extensive experience of working in a national media or PR team, ideally within a charity. You will have significant experience of managing reputation management issues along with supporting governmental lobbying and influencing and affecting change in policy.
Experience of delivering pro-active PR campaigns with an excellent understanding of the media and experience of managing external PR agencies. You will be a highly proficient writer with the ability to direct and manage projects with multiple stakeholder involvement..
Key Responsibilities:
· Develop and lead a national PR strategy for Sue Ryder, with the aim of supporting income generation and increasing public understanding of the charity and measured against KPIs
· Manage and lead a responsive and pro-active national PR team which operates an out of hours service
· Deliver 2 x pro-active PR campaigns per year which meet set project KPIs
· Work to position Sue Ryder as an expert commentator on end of life and bereavement care within the national media
· Manage reputation management issues with the support of the Head of PR
· Manage our current roster of celebrity ambassadors and deliver against a celebrity outreach strategy to bring additional high profile supporters on board.
· Manage the retained PR agency ensuring that projects are delivered on time and on budget and achieving agreed evaluation metrics.
· Line management of the Case Studies Manager, National PR Manager and National PR Officer
· Develop and maintain strong working relationships with colleagues across the organisation, including members of the executive leadership team.
· Manage the day-to-day reporting against the PR departmental budget
What we can offer you:
Competitive Benefits Package
· 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time), - Company pension scheme
· EAP support scheme
· Staff discount with thousands of retailers
· Enhanced maternity, paternity and adoption pay
· and lots more. Please visit our careers website for the full list.
Closing date: 23rd May
Interview date: TBC
We aim to give all candidates the opportunity to perform at their best during our recruitment process. Please let us know if you require any adjustments at any stage
If you want more than just a job, we want you. Join the team and be there when it matters.
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.
Salary: £33,926 per annum (5 days)
Contract: Full or Part time available 4 or 5 days
Location: Hybrid. The post holder will be contractually based at Hospice House,Kings cross London. This role is eligible for the Hospice UK Hybrid Working Arrangement from the start of employment.
Our office is a short walk from King’s Cross station in London. For this role, we need someone to come into the office at least one day a week, on a Tuesday. A day where all of Income Generation come into the office. You can work remotely for the rest of the time. Equally, you may prefer to work from the office full-time. We encourage all colleagues to visit member hospices to help inform our work and you may be able to work from there.
Benefits:
- 25 days annual leave rising to 30 days after 2 years (+ an extra 10 days on each 5th year)
- Matched pension scheme up to 7% of salary
- Support for staff with caring responsibilities
- Family-friendly culture
How to Apply: CV and supporting statement -using Hospice UK’s supporting statement document – see below
Closing date for applications: Wednesday 22 May, 5pm
Interview dates: Wednesday 29 May and Thursday 30 May 2024. Interviews can take place in person in London or remotely via Zoom
The Role:
Join us at Hospice UK’s Compassionate Employers programme as we change how employers support their employees through grief, caring, and the end of life.
Since our launch in 2019, we've seen impressive growth, and now we need a talented account manager to help keep our clients happy and thriving. From NHS trusts and hospices to corporates, like Aviva and Deutsche Bank, you'll work with a diverse range of clients, so flexibility and tailored approaches are key.
We're after someone who can build strong relationships and think strategically to meet our clients' needs. You'll need to spot opportunities for growth and collaboration while ensuring our clients get the most value out of our programme. You don’t need to come from a wellbeing background, but we are looking for someone who is interested in this area and who shows a willingness to learn.
Most importantly, we want someone who cares as much as we do about making a real difference in people's lives at work. If you're driven to promote workplace wellbeing and eager to create positive change, come join us and help shape the future of the Compassionate Employers programme.
The Team:
We are a team of three that sit within the wider Income Generation and Grants directorate. The Compassionate Employers team includes the Compassionate Employers Programme Lead, Corporate Development Manager and the Compassionate Employers Executive.
Working together, we aim to support employers who need our workplace services, ultimately raising funds for hospices throughout the UK.
The Compassionate Employers programme and this role sit within our Corporate Development Team, within Income Generation and Grants. Compassionate Employers is a key part of Hospice UK’s Income Generation strategy.
Our Corporate Development Team works closely within and across the department. The focus in the team is on building partnerships with businesses, through commercial activity, fundraising or strategic support. Current corporate partnerships include several ‘charity of the year’ relationships, conferences and events, sponsorship, cause-related marketing partnerships, a supplier directory and a jobs board. As well as driving positive change for people affected by terminal illness and bereavement in the workplace, Compassionate Employers is an important income generation stream and ‘door-opener’ for Hospice UK.
Hospice UK:
Hospice UK is the national charity for hospice and palliative care. We provide support, leadership, expertise and advocacy for over 200 member hospices across the UK.
Our membership offer for hospices and their staff teams includes online resources, newsletters, conferences, networks, clinical and advocacy programmes. We bring hospices and sector partners together to discuss new ideas and collaborate in new ways, sharing good practice and celebrating the brilliant and innovative work that happens every day in hospices around the country.
How to apply
If you would like to apply for this role, please send the following documents to recruitment by Wednesday 22 May, 5pm
- Your CV. Ideally in Word format.
- A completed supporting statement form (link to new form)
- A completed equalities monitoring form
We believe in fair recruitment and working to remove bias, so all applications will have identifying indicators removed before being submitted to the shortlisting panel
Please make sure you provide your contact details in your email. We’ll contact you to let you know whether we would like to meet you. Please do note the interview dates above
Additional notes:
To be considered for this role you must have the right to live and work in the UK for your application to be progressed.
Hospice UK is an Equal Opportunities Employer.
The client requests no contact from agencies or media sales.
The Social Enterprise Manager will lead our social enterprises to further their social and environmental impact, and to generate a financial surplus which we use to support people out of homelessness.
We’re looking for someone with great business sense, who can work in a trauma-informed way with companions and other vulnerable adults, who are our beneficiaries and main work force.
This is an exciting job in which no two days will be the same. You'll need to be hands on and strategic, and as comfortable presenting to the board as you are working alongside our staff, companions and volunteers.
To empower people affected by homelessness and poverty to change their lives for the better whilst using our voice to achieve social change
The client requests no contact from agencies or media sales.
Tommy’s believes that pregnancy complications and baby loss should not be seen as ‘bad luck’. Through their four research centres, specialist antenatal care clinics, pregnancy information services and campaigning work, they support people who refuse to accept that a baby’s death is ‘just one of those things’.
The Partnerships Manager will manage a portfolio of commercial and fundraising accounts totalling c.£250k, as well as some new business development. The portfolio includes a £60k per annum CRM relationship with Plum & Ashby, focused around the Wave of Light candle campaign for Baby Loss Awareness week, with lots of influencer and comms engagement. The new business element will support the Senior Partnerships Manager and the Head of Corporate in their new strategy for increased brand, strategic and coty partnerships.
Key responsibilities:
- Account manage and build strong relationships with corporate partners at a 5-figure+ level
- Create and deliver high quality account management and stewardship plans for your accounts
- Build strong relationships with all key stakeholders internally and externally
- Take a proactive role in developing and nurturing a pipeline of new opportunities
Essential criteria:
- Experience of fundraising in a charity setting – ideally in corporate partnerships, although we’d also be open to transferable skills from trusts, major donors or community fundraising
- Successfully managing funder relationships at a 5-figure+ level
- Experience owning and delivering upon a fundraising target and KPIs
- Takes initiative, results driven, proactive, empathetic and collaborative qualities
Expert recruitment for fundraisers and charities.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Havens hospices are headhunting for a Individual Giving Manager responsible for development, planning and delivery of giving strategies ensuring new donors are acquired and retained also ensuring donors are stewarded with effective donor pathways to maximise income and lifetime value. Additionally, to work closely with all fundraising colleagues to maximise our more sustainable streams of income and to progress all donors and supporters towards legacy giving.
About us
Working at Havens Hospices allows you to give the gift of time to families, creating memories. Although you may not be giving direct care to our patients, your contribution will have an immediate effect on our care services.
In return for your expertise and passion, you will receive a competitive salary package, and most of all, by making the most of every day you work at Havens Hospices you’ll be helping us continue ‘Making every day count’ for those who need us most.
At Havens Hospices we are committed to safeguarding and promoting the welfare of our employees and patients and expect all colleagues to share this commitment.
Job description
- To work closely with the Head of Fundraising and Deputy Head of Fundraising to contribute to the development of strategy, budgets and plans across the department.
- To be collectively responsible with other Fundraising Managers for progress against strategy, budgets and plans.
- To proactively develop a culture of collaborative working in the department by effectively leading and managing a number of key fundraising projects.
- To ensure an informed Direct Mail program is delivered, maximising income through effective data segmentation, use of emotive case studies, powerful propositions and asks and appropriate donor pathways.
- To develop and lead a new approach for legacy fundraising, integrating the pathways to pledging a gift in a will through from first engagement with the charity and beyond.
- There is an option for this role to be 30 – 37.5 hour per week, rather than just full time.
We value diversity and welcome applications from all sections of the community.
Apply now!
Havens Hospices provides specialist care and support for people of all ages who are living with incurable conditions and their families.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Contract: Permanent, full-time, 5 days/35 hours per week
Salary: £21,746 - £22,833
Location: Wilmslow, SK9 1DU
Closing date:14 May 2024
We’re looking for a dedicated Shop Manager to lead our wonderful store in Wilmslow. Situated in the heart of the community, our shop enjoys fantastic support from loyal customers and generous donations.
At Blue Cross, our shops are more than just retail spaces—they're vibrant hubs supporting our mission to care for animals in need.
More about the role
Blue Cross isn't just a workplace — it's a community with a shared passion for animals and a commitment to making a difference. Here, you'll find a supportive and inclusive environment where your skills are valued, your ideas are heard, and your contributions are celebrated.
With opportunities for growth and development, competitive benefits, and a team dedicated to our mission, Blue Cross offers more than just a job—it offers a chance to be part of something meaningful and rewarding.
As our Shop Manager, you'll play a pivotal role in ensuring the success of our Wilmslow store, driving sales, fostering community connections, and ensuring your shop runs smoothly.
Here's what you'll be doing:
- Inspiring and motivating your wonderful team of volunteers, providing guidance and support to ensure everyone shines.
- Creating a welcoming atmosphere for customers, delivering exceptional service and representing Blue Cross with pride.
- Working towards sales targets and maximising profits.
- Building strong community ties.
- Keeping things running smoothly with efficient paperwork, accurate data management, and adherence to retail standards.
- Maintaining optimal stock levels, ensuring our shelves are always full of treasures for our customers.
- Prioritising the safety of our team and customers, following all health and safety protocols with care and diligence.
Your normal working pattern will change each week, subject to the needs of the business and the levels of staff and volunteers available to work and will involve a significant element of weekend working.
Due to the nature of the role this may involve some lone working and you will need to be willing to provide support and work at other shops as required.
About you
You'll have previous experience in retail management and able to offer effective support and leadership to your team. As a motivating manager and adept team builder, you'll harness the potential of your staff, working closely with the Assistant Shop Manager to ensure robust management for the shop and its team.
Your exceptional interpersonal skills will enable you to communicate effectively with a diverse range of individuals, including your team and customers. With a flexible, positive attitude, creative ingenuity, and a drive to succeed, you'll thrive in this role.
- Retail management experience
- Commercial awareness to deliver sales
- Excellent interpersonal skills and the ability to build strong external relationships
- Good IT skills and a basic understanding of finance
- Good people and time management skills
- Ability to work on own initiative and to make business decisions as required
- Excellent customer service skills
- Able to interpret sales data and set action plans accordingly
- Strong eye for detail and ensuring highest standards of presentation are achieved
- Good organisational skills with the ability to plan and prioritise workload for yourself and the shop team
- The ability to demonstrate, understanding and apply our Blue Cross values
Although not essential, it would be great if you had:
- Full driving licence
- Experience of working with volunteers
- Experience of fundraising
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make a difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can.
We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife - 24/7 GP services, private prescriptions and more for you and your family
- Free physiotherapy advice and face to face intervention
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Claim for professional fees
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
- Personal development programme
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
How to apply
Click the apply button below and complete the online application process before the closing date on 18 May 2024.
We reserve the right to close this vacancy early should we receive an overwhelming response.
About Blue Cross
Blue Cross is a national charity that has been helping sick, injured and homeless pets since 1897.
Every month we help thousands of pets and their people by providing veterinary care, expert behaviour advice and find homeless pets loving families. We also offer education for future generations plus pet bereavement support for those who have lost their beloved pet companion.
We love the ways that pets can make such an amazing difference to the people they live with and we offer lifelong support and advice to help that unique relationship thrive. With your support we can give back to more pets and their families who need our help.
Pets change lives. We change theirs.
Our commitment to diversity and inclusion
We believe that every pet should enjoy a healthy life in a happy home, and we always seek to recruit the best people who share our values and commitment so we can continue to help and support pet owners across the UK to achieve this.
At Blue Cross, we want you to feel that you belong, without the need to hide any part of who you are.
Diversity and inclusion at Blue Cross means creating a workplace where all people, regardless of gender, race, sexual orientation, religion, nation or country of origin, disability, age, and socioeconomic backgrounds are welcome, respected, supported, and have access to equal opportunities.
We are working hard to reflect the world we live in and the communities we serve at every level of our organisation. As much as we have made positive advances, we consider diversity and inclusion to be a work in progress – a continual commitment that remains a priority for all of us.
If you would like to talk to us about any reasonable adjustments or changes to our recruitment process to support you to be your best, then please get in touch with the Blue Cross team via our website.
Our values
Our values define the way we do things. We use them every day to guide us, and to make sure we put people and pets at the heart of everything we do.
Compassionate: We listen, we are non-judgmental, we are kind and caring to the pets and people we encounter, and we offer support in difficult times
Courageous: We make brave decisions, embrace change, and encourage innovation, ensuring we always act with integrity – doing the right thing even when no one is looking
Inclusive: We value all our relationships and work in an open and positive culture where we celebrate our diverse talents and empower you to be you
The client requests no contact from agencies or media sales.
Turn2us is a national charity tackling poverty and the structural causes of poverty. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.
As an equal opportunities’ employer, we are committed to equality, inclusion and diversity and the value people from different backgrounds bring to a team. If like us you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.
The vital work of the charity is partially enabled by income generated through fundraising; from supporter engagement and community events and activities, as well as philanthropic sources, such as trusts and foundations, and major donors.
As Supporter Engagement Officer you’ll play a key role in helping us to engage new and existing supporters as well as helping to deliver first-class stewardship to retain support and build trust. In addition you will develop appeals and communications that engage and inform supporters which help to raise more voluntary income.
Directly supporting the Direct Marketing and Legacy Manager and working closely with all of the Supporter Engagement team it would be beneficial if you have previous experience or an interest in Fundraising. Being a confident communicator with a “can-do” approach is essential as well as being able to demonstrate proven administrative skills, the ability to manage a varied workload and be highly organised.
We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are contractually required to work from the office a minimum of 4 days a month.
Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.
Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).
Closing date: 20th May 2024
Interview date: 23rd May 2024
The client requests no contact from agencies or media sales.