Brand And Engagement Officer Jobs in Stratford, Greater London

Job Title: Marketing Membership Officer 

Team: Supporter Experience & Engagement

Location: Hybrid (split between home-working and one of our offices - based in London, Cardiff or Edinburgh)

Hours:21 Hours per week

Salary on Appointment:£14,742 - £16,216 per annum (FTE £24,570 - £27,027 per annum) 

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

About us

The Ramblers is Britain’s walking charity. We open the way so everyone can enjoy the benefits of walking.

It’s easy to think everyone has the same opportunity to enjoy the outdoors. But look a little deeper and you’ll find lots of barriers standing in the way.  So we’re continuing to fight for change. We campaign for the public’s right to enjoy the outdoors, protect paths, build skills and offer different ways to get out walking in nature.

Our programmes have a big impact in local communities: Ramblers Wellbeing Walks help people take the first step to a healthier happier lifestyle, and the Ramblers Out There Award gives young adults aged 18–26 the opportunity to kickstart their journey into the outdoors.

Through our refreshed strategy, we’ll build on this experience and grow our impact through activities that prioritise the needs of communities who have the least access and face the most barriers walking outside in nature.

Purpose of Role

The Membership Marketing Officer plays a critical role in supporting the Membership and Supporter Experience Team by providing administrative support as well as a bit of creative marketing flair. This is the perfect role for someone looking for their first step in recruiting and retaining supporters.

We're looking for someone with a passion for engaging and inspiring supporters. Enthusiasm is key.

This role involves handling administrative tasks, data management, and providing support for various multi-channel membership campaigns to help the Ramblers grow our supporter base and income.

If you think you’ve got what it takes to be our new Membership Marketing Officer, we’d love to hear from you.

Key responsibilities

• Support our key marketing projects including gift membership, private site, telemarketing, our annual member survey and renewal journey.
• Support the distribution and creation of promotional resources, regularly checking stock levels, and re-ordering or refreshing materials as needed, liaising with external suppliers such as print or mailing houses and delivering to budgets and deadline.
• Support the creation of e-communications, including emails to prospective members. This may include proofing content, sourcing images, checking data, building emails and reviewing content requests with support from the team.
• Provide regular impact communications and surprise and delight moments to our suppliers and fundraisers acting on our behalf
• Source inspirational stories from our walking groups and volunteers, to help support growth of our membership community. 
• Check data from our Data Team and from our suppliers to ensure it is accurate and in the right format. Provide data as needed to suppliers.
• Co-ordinate across teams to ensure data is provided in a timely fashion
• Check data is lasered correctly on printed materials, raising any concerns appropriately with suppliers
• Coordinate call listening for our core calling programmes, liaising with our volunteers and providing summary of feedback to our suppliers.
• Handle inbound enquiries coming into the team, take simple actions from these enquiries, or escalate as appropriate
• Save relevant reports, track performance and report to the Head of Membership and Supporter Experience anything notable
• Send relevant reports and feedback to suppliers
• Update a weekly tracker sheet of performance across all channels
• Provide additional support as required in responding to Facebook comments on our acquisition adverts

Impact

• Enables the Ramblers’ to effectively manage our marketing efforts to recruit and retain members and supporters.

Other

• To undertake such other duties as may be reasonably required of the post holder by the Ramblers.
• Engage and proactively develop excellent working relationships across the organisation.

This job description will be reviewed in conjunction with the postholder to ensure successful delivery of our goals. 

The Person

Knowledge, skills and experience

Knowledge

This section specifies the theoretical understanding or specific expertise needed for the role

• Understanding of basic marketing practices

• Some familiarity with data protection laws and confidentiality principles

Skills

This section details the specific abilities and competencies required to perform the job effectively:

• Strong administrative and organisational skills

• Excellent attention to detail and accuracy

• Able to handle multiple tasks and prioritise effectively

• Good communication skills and ability to liaise with internal and external stakeholders

Experience

This section specifies the practical, hands-on experience required for the role:

• Experience working in an administrative role (volunteer, work experience or job)

Desirable:

• Experience in working in membership or customer service roles

• Familiarity with CRM systems and/or excel

Personal Attributes

• A team player, able to develop collaborative, strong and effective working relationships

• Empathetic and patient, with a genuine desire to help supporters

• Positive and professional attitude

• Proactive and self-motivated with the ability to work independently

• Interest in walking and/or being an advocate for the outdoors and natural environment.

The Ramblers promote diversity and welcome applications from all section of the community. 

Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people. 

 Inclusive – We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.   

  Inspiring – We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.   

  Empowering – We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.    

  Responsible – We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.  

This role is perfect for someone progressing their corporate fundraising career, but not yet ready to specialise in account management or new business. A priority will be to ensure that we really support and value our existing partners, but you will also have the opportunity to research and develop new opportunities with the Head of New Business. Valuing the importance of the day-to-day routine of administration, data entry etc will also be central to this role and an important responsibility.

To support existing corporate partners, creating opportunities to grow and develop their engagement and support. To support the Head of new Business in the development of new partnership opportunities. This role is about shaping and growing corporate fundraising income and so priorities may change and there could be juggling of priorities, so it’s important that this is an environment that you have experienced before and can thrive in. You will have an innate desire to listen, to learn and to grow in this role.

You’ll be successful in this role if you have a creative and purposeful mindset, with a desire to make the most of opportunities while also being able to ruthlessly prioritise. Valuing and developing relationships will be second nature to you, and written and verbal communication will also be strengths that you apply to the highest standards. Experience in researching and developing potential new partnership prospects, activities and campaigns are also important as well as the ability to work both collaboratively and independently on your own initiative.

BCYP is seeking a seasoned Communications and Marketing Officer who will design and implement a strategy to boost BCYP’s brand and support the efforts of clinicians and researchers’ projects. The candidate will also support the fundraising team through grassroots event management and the adoption of a small portfolio of donors. 

The applicant will have excellent communication skills able to translate the stakeholders’ (Trustees/clinicians/donors/young people) needs and broadcast them to the community. They must have hands-on skills creating and designing digital, print, and social media and the confidence to put their signature on a strong communications and marketing strategy that will maximize external partnerships. 

This is an excellent opportunity for a confident self-starter to bring their vision and expertise into play to shape the look and feel of BCYP’s image, and to coalesce BCYP’s services to offer a holistic experience for our community. 

Applications close once post is filled. 

Do you feel motivated to help victims of stalking?

Do you want to shape the future of our response to stalking and personal safety?

Do you have resilience and flexibility, to meet the demands this role brings, and enjoy working in a sharing and learning environment?

If yes, then read on.

ABOUT SUZY LAMPLUGH TRUST:

This post represents an opportunity for the right candidate to join the UK’s founding personal safety charity and leading authority on stalking.

The Suzy Lamplugh Trust was born out of the tragic story of Suzy Lamplugh, a 25-year-old estate agent who went missing whilst at work in 1986, was never found, and was eventually declared deceased in 1993. The Trust was set up in Suzy’s name and continues to be a pioneer in reducing the risk and prevalence of abuse, aggression and violence - with a specific focus on stalking and harassment – through education, campaigning and support.

You will be working for a growing charity that delivers high value impact to those we train, those we educate, those we support and to the general public through our campaigning and policy work. Our Stalking Helpline offers support and advice to thousands of victims of stalking every year, while our bespoke advocacy teams work closely with partners and stakeholders across the Violence Against Women and Girls’ (VAWG) sector, the criminal justice system, and both statutory and non-statutory services to ensure our clients can live a live free from abuse and fear.

We are an organisation that has:

• been responsible for training over one million lone and frontline workers across all sectors in personal safety;
• campaigned heavily and played a pivotal role in driving changes in the law to better protect people across the UK; and
• supported over 75,000 victims and survivors of stalking since the inception of our National Stalking Helpline and stalking advocacy service.

ABOUT THE ROLE:

This is a new role in the organisation that will work in the Policy and Campaigns Team but create impact across all of our work.  The roleis responsible for supporting and developing our social media and our awareness raising activity in communities across the UK.  You will be pivotal in promoting the Trust's mission and enhancing our online presence.  You will lead strategic social media content creation and campaigns, manage reputation, and collaborate with various teams to ensure consistency in messaging.

• Creating and scheduling social media content and reacting to key events and interactions
• Updating our website
• Developing and delivering information about stalking, personal safety and harrassment and our services to a wide range of community groups
• Supporting our experts by experience/lived experience groups to influence policy and service provision across the sector

The successful person will support improvements in user journeys and experiences, ensuring the people we support are the heart of all we do.

Please read the attached Job Description and Person Specification for full details.

As an Equal Opportunities employer, the Trust strives to maintain a diverse and inclusive culture representative of the communities we seek to support.

WHAT WE OFFER IN RETURN:

In return for our staff’s commitment and dedication, we offer a range of benefits, including:

• Hybrid working (minimum 40% in the office)
• Flexitime Policy
• 28 days annual leave (which increases after 3 and 5 years to a maximum of 33 days pro rata) + public holiday
• Special leave for life events, such as 1 day off for moving house and a paid day off for your birthday
• Pension scheme with 5% employer contribution
• Health & Wellbeing App with access to advice, counselling, support and a wide range of discounts
• Occupational Sick Pay (which increases after 3 years)
• Cycle to Work scheme (cycle racks on site)
• Interest-free travel loan for annual season ticket
• Regular all-staff off-site meetings and events

The British Nutrition Foundation exists to give people, educators, and organisations access to reliable information on nutrition. Grounded in science, working with experts, we support people on their journey towards a healthy, sustainable diet. 

We are seeking a Communications Officer with experience of working in a communications role within a non-profit and/or public health environment. You’ll be an enthusiastic individual with openness to new ideas and have a strong track record of delivering engaging social media content across different channels. Your role’s purpose is to raise the profile of the British Nutrition Foundation (BNF) as a public-facing charity and a trusted source of information about food and nutrition.

Could you help PRDA to reach and engage with health professionals so they are supported to improve services for people affected by Pelvic Radiation Disease (PRD)?

The Pelvic Radiation Disease Association

PRD is a long-term side effect of pelvic radiotherapy for cancer and can cause multiple mental and physical problems that severely affect people’s quality of life. In this role you will help make a difference to people’s lives, as encompassed in the Pelvic Radiation Disease Association’s vision: A future where life after pelvic radiotherapy is more than just surviving but being able to truly live.

Health Professional Engagement Officer Role

We are looking for an experienced project officer who is a self-starter and thrives on challenges. You will work closely with the small PRDA admin team, a number of the trustees and a wide range of external stakeholders. You will have a passion for improving the lives of people affected by cancer, and will be keen to learn about the personal impact of PRD and how it can be treated. You will have energy, enthusiasm and creativity to go the extra mile to make your mark in this brand new role. You will have a proven track record of accurate administration, managing successful projects and working with health professionals, and be good at organising events and problem-solving. Previous experience of working in a health charity would be beneficial.

Key responsibilities:

• Build and support a Community of Practice for professionals and researchers who work on PRD, including organising face-to-face and online events.
• Support the work to develop and promote resources that enable better diagnosis, treatment and care of people with PRD (key resource is the PRD Best Practice Pathway).
• Support trustees to connect with professional organisations.
• Gather and disseminate information about services for people with PRD.
• Gather and disseminate news about education, training and research on PRD.

This role a new role for Buttle UK and will be pivotal in enhancing public awareness, support, and engagement with our mission. The Marketing Manager will lead the development and execution of comprehensive marketing strategies, encompassing brand management, public relations, and digital marketing initiatives. This position will play a crucial role in shaping our brand identity, driving income generation, and demonstrating the impact of our work.

The role

Cruse Bereavement Support is a charity providing bereavement information and support to grieving people across the UK. We are looking for an organised and motivated Marketing and Communications Officer to join our small marcomms team and help increase the reach and engagement of our digital marketing and communications channels.

You will be responsible for helping us reach more bereaved people, volunteers and supporters with our content and digital products. You will liaise with staff and volunteers across Cruse to collaborate on marketing projects. You will be able to multi-task across a wide range of marketing and communication tasks, where no two days are the same. You will have strong IT, content creation and editing skills as well as a creative flair and an eye for detail. You will assist the Marketing and Communications Manager on planning ways to maximise the value and impact of small budgets. 

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

Are you a self-driven creative, keen to use your communications skills to build awareness of our work and impact? The Communications and Engagement Officer will use their creativity, strong digital marketing and written skills to amplify the voices of young refugees, develop compelling content for fundraising appeals, build momentum around our policy and campaigns work, and create engagement opportunities and sustained connections with our supporters and key stakeholders.

We are looking for someone with strong admin and coordination skills to champion Young Roots and our work, with young people’s voices at its core, to new and diverse audiences, growing our supporter base and unrestricted income through appeals. Your willingness and ability to collaborate and build relationships, both internally and externally; your creativity and compelling storytelling; your passion to be part of bringing about real change for refugees; and your skills in sharing our work to engage the public, will be key to the success of this role.

Young Roots is committed to youth participation and to continuously embedding our approach to Diversity, Equity and Inclusion across all our work. As such, the Communications and Engagement Officer will work closely with our delivery teams and with young people to facilitate co-creation within our communications.

You will be part of a dynamic, collaborative, and supportive Fundraising and Development team within an empowering, values-led organisation that creates opportunities to learn and is focused on the wellbeing of its staff team.

This role will involve occasional evening and weekend work to attend youth activities and fundraising events. We have a TOIL (time off in lieu) policy in place for work undertaken outside usual hours.

Please read more in the job description and person specification (linked below) and apply via CharityJob with your CV and personal statement.

Reporting to: Area Manager

Location of work: Flexible. This post holder will be based at home but daily travel to schools or other establishments within your allocated local area will be required including some early morning breakfast visits. The role will require irregular travel throughout the UK with minimal overnight stays. 

Contract type:  4 days / 28 hours per week term time only, although part time / flexible hours may be considered. This role will involve early morning breakfast visits to schools or other establishments which you will need to be able to attend. The role may require occasional evening and weekend work  

Contract Length: Permanent  

Salary: £31,500 FTE (Pro rata to £22,050)

BACKGROUND 

Magic Breakfast is a registered charity providing healthy breakfasts to children and young people in the UK who arrive at school too hungry to learn, and expert support to their schools. Over 200,000 children and young people are on roll at Primary, Secondary, ASL / Special Educational Needs Schools and Pupil Referral Units that the charity works with, in disadvantaged areas of Scotland and England. Providing breakfast ensures that children start their school day with the energy and nutrition they need to be able to make the most of their morning lessons.  Magic Breakfast also undertakes research, and campaigns for long-term solutions to end hunger as a barrier to learning.  

This is an exciting time at Magic Breakfast, as we have expanded our team to meet the challenge of ending morning hunger for now, and for good.

JOB PURPOSE 

Magic Breakfast’s mission is to end child morning hunger in the UK now and for good. The Service Delivery team is responsible for ensuring the delivery of our breakfast provision. As Engagement Partner, you will work with relevant partners (schools, local authorities, parents, parent councils) to ensure that breakfast provision is optimized, encouraging reach and providing education on relevant topics.

KEY RESPONSIBILITIES:  

Pipeline development and cultivation:   

• To develop a relationship with the supported schools in their respective area, to enable, preserve, embed, enhance and extend stigma and barrier free breakfast pron.

• To educating and engage with the wider school community, including teachers, parents and children and young people on the importance of breakfast and implications of hunger as a barrier learning through various means including assemblies, staff meetings, online events and regional events throughout the academic year.

• To engage with the wider community to advocate for the importance of breakfast, the work that we are doing in existing schools and to support our campaigning and advocacy strategy and plans.

• To develop brand awareness in schools and local communities in line with our marketing strategy

• To support the recruitment of new schools with launching new breakfast provisions, adapting to the requirements of the school and children and young people, and advising on best practise

• To support any media requests as directed through the Policy & Engagement team

• To capture and report on “storytelling” to enable the organisation to utilise qualitative data to support external communication

• To explore, share and deliver on new engagement ideas across the department and organisation

• To enable, support and feedback on new ways of working, trials and innovations

General:  

• By contributing to team meetings, sharing best practise and support colleagues and team members where necessary in line with Magic Breakfast’s ways of working.

• By helping to maintaining a positive working environment; keeping the vision of Magic Breakfast at the heart of everything we do.

• By upholding a culture that keeps children and young people at the heart and encourages our values of openness, collaboration, bravery, compassion and a solutions-focussed approach.

• By working collaboratively across the organisation to build good working relations.

• By adhering to all Magic Breakfast policies and procedures.

• By ensuring everything is compliant with current legislation, policies and procedures.

• By undertaking any other duties commensurate with the role.

PERSON SPECIFICATION 

Skills and abilities  

• Possess excellent communication skills, organisational skills and stakeholder management capabilities.

• High level of competency in the use of Microsoft Office packages and Salesforce or a similar CRM

• Demonstrate working knowledge and understanding of the charity and education sector along with a commercial awareness.

• Good use of judgement in terms of when to escalate and when to delegate.  

• Confidence in using Microsoft Word IT packages.  

Knowledge and experience  

• Engagement with multiple stakeholders, both internal and external, delivering presentations, assemblies, engagement events, both in person and online.

• Experience of customer support and an understanding and experience of influencing and making the case for change.

• Experience of working against targets.

• Working remotely with multiple customers and stakeholders.

• The proven ability to communicate messages confidently, engagingly and with impact across a variety of audiences.   

• Familiarity with the UK charity market and fundraising trends, techniques and best practice.  

Other 

• Be a collaborative team player with the confidence to effectively contribute remotely across teams and departments.

• Share a passion and commitment to Magic Breakfast’s aim of alleviating morning hunger as a barrier to learning for children in the UK.

• Embody the charities values, behaviours and ways of working.

• Demonstrate positive mindset, flexibility and openness to agile working and change.

WHAT WE OFFER

At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work.

Please click below for our job pack

APPLICATION PROCESS

While Magic Breakfast welcomes applications from everyone, to better serve its communities it has identified that we would particularly benefit from: young people earlier in their careers, people who have lived experience of poverty, navigating socio-economic adversity or were eligible for free school meals, and people from a minority ethnic background. 

Reporting to: Area Manager

Location of work: Flexible. This post holder will be based at home but daily travel to schools or other establishments within your allocated local area will be required including some early morning breakfast visits. The role will require irregular travel throughout the UK with minimal overnight stays. 

Contract type:  4 days / 28 hours per week term time only, although flexible hours may be considered. This role will involve early morning breakfast visits to schools or other establishments which you will need to be able to attend. The role may require occasional evening and weekend work  

Contract Length: Permanent  

Salary: £31,500 FTE (Pro rata to £22,050)

BACKGROUND 

Magic Breakfast is a registered charity providing healthy breakfasts to children and young people in the UK who arrive at school too hungry to learn, and expert support to their schools. Over 200,000 children and young people are on roll at Primary, Secondary, ASL / Special Educational Needs Schools and Pupil Referral Units that the charity works with, in disadvantaged areas of Scotland and England. Providing breakfast ensures that children start their school day with the energy and nutrition they need to be able to make the most of their morning lessons.  Magic Breakfast also undertakes research, and campaigns for long-term solutions to end hunger as a barrier to learning.  

This is an exciting time at Magic Breakfast, as we have expanded our team to meet the challenge of ending morning hunger for now, and for good.

JOB PURPOSE 

Magic Breakfast’s mission is to end child morning hunger in the UK now and for good. The Service Delivery team is responsible for ensuring the delivery of our breakfast provision. As Engagement Partner, you will work with relevant partners (schools, local authorities, parents, parent councils) to ensure that breakfast provision is optimized, encouraging reach and providing education on relevant topics.

KEY RESPONSIBILITIES:  

Pipeline development and cultivation:   

• To develop a relationship with the supported schools in their respective area, to enable, preserve, embed, enhance and extend stigma and barrier free breakfast pron.

• To educating and engage with the wider school community, including teachers, parents and children and young people on the importance of breakfast and implications of hunger as a barrier learning through various means including assemblies, staff meetings, online events and regional events throughout the academic year.

• To engage with the wider community to advocate for the importance of breakfast, the work that we are doing in existing schools and to support our campaigning and advocacy strategy and plans.

• To develop brand awareness in schools and local communities in line with our marketing strategy

• To support the recruitment of new schools with launching new breakfast provisions, adapting to the requirements of the school and children and young people, and advising on best practise

• To support any media requests as directed through the Policy & Engagement team

• To capture and report on “storytelling” to enable the organisation to utilise qualitative data to support external communication

• To explore, share and deliver on new engagement ideas across the department and organisation

• To enable, support and feedback on new ways of working, trials and innovations

General:  

• By contributing to team meetings, sharing best practise and support colleagues and team members where necessary in line with Magic Breakfast’s ways of working.

• By helping to maintaining a positive working environment; keeping the vision of Magic Breakfast at the heart of everything we do.

• By upholding a culture that keeps children and young people at the heart and encourages our values of openness, collaboration, bravery, compassion and a solutions-focussed approach.

• By working collaboratively across the organisation to build good working relations.

• By adhering to all Magic Breakfast policies and procedures.

• By ensuring everything is compliant with current legislation, policies and procedures.

• By undertaking any other duties commensurate with the role.

PERSON SPECIFICATION 

Skills and abilities  

• Possess excellent communication skills, organisational skills and stakeholder management capabilities.

• High level of competency in the use of Microsoft Office packages and Salesforce or a similar CRM

• Demonstrate working knowledge and understanding of the charity and education sector along with a commercial awareness.

• Good use of judgement in terms of when to escalate and when to delegate.  

• Confidence in using Microsoft Word IT packages.  

Knowledge and experience  

• Engagement with multiple stakeholders, both internal and external, delivering presentations, assemblies, engagement events, both in person and online.

• Experience of customer support and an understanding and experience of influencing and making the case for change.

• Experience of working against targets.

• Working remotely with multiple customers and stakeholders.

• The proven ability to communicate messages confidently, engagingly and with impact across a variety of audiences.   

• Familiarity with the UK charity market and fundraising trends, techniques and best practice.  

Other 

• Be a collaborative team player with the confidence to effectively contribute remotely across teams and departments.

• Share a passion and commitment to Magic Breakfast’s aim of alleviating morning hunger as a barrier to learning for children in the UK.

• Embody the charities values, behaviours and ways of working.

• Demonstrate positive mindset, flexibility and openness to agile working and change.

WHAT WE OFFER

At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work.

Please click below for our job pack

APPLICATION PROCESS

While Magic Breakfast welcomes applications from everyone, to better serve its communities it has identified that we would particularly benefit from: young people earlier in their careers, people who have lived experience of poverty, navigating socio-economic adversity or were eligible for free school meals, and people from a minority ethnic background. 

Should you wish to discuss the role before applying please email our People and Culture Team, hr @ magicbreakfast. com

Shortlisting - 23rd -25th Sept

Interviews - 30th Sept and 2nd Oct

We reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

Director of Communications and Research

About us:

Are you passionate about financial capability? Join us to develop knowledge, resources and tools that are accessible to all!

At The London Foundation for Banking & Finance (LFBF), our story began in 1879 when a group of visionary bank workers set out to elevate professional standards and leadership in the industry. Over the past 145 years, we became a recognised leader in financial services education, offering industry-leading qualifications and setting the gold standard for professional competency.

In 2023 we entered an exciting new chapter as an independent charity, revitalising and refocusing our mission to improve financial capability and empower professionals in the sector. We are now seeking passionate leaders to join our senior management team and work alongside our Chief Executive to drive this transformation forward.

Our charitable objective is the advancement of knowledge and education in financial services, and to carry out research and publish useful results for the benefit of the public. In doing so, we seek to improve levels of financial literacy and skills, as well as support those working within or considering a career in the financial services industry.

Our objective is just as relevant, perhaps even more so, today as it has been in our long history. If you're inspired to make a real impact and contribute to the advancement of financial knowledge for the benefit of society, we want to hear from you.

About the role:

In this senior communications and research professional role, you will be instrumental in shaping and executing strategic objectives, specifically through the development of a comprehensive research and communications strategy that aligns with our charitable objects and goals. Your responsibilities encompass brand development, research and content creation initiatives, managing our online presence and media relations.

This is an exciting opportunity for a senior communications and research professional who is looking to apply their expertise in a strategic leadership role while enjoying both the flexibility of hybrid working and flexible part-time hours.

Key Responsibilities:

• Developing the research and communications strategy including PR, marketing and stakeholder management, ensuring alignment with our charitable goals.
• Defining the brand identity and developing brand guidelines.
• Developing and managing research projects, content creation and storytelling.
• Leading and managing the digital communications for the charity.
• Leading and handling media relations.
• Leading and developing stakeholder communications.
• Leading and managing the promotion and delivery of events as well as networking and identifying speaking opportunities for LFBF spokespeople

You will have:

• Worked in a senior PR and Communications role, preferably at Director level.
• Excellent strategic communication and brand management skills.
• Project management skills to oversee PR and marketing plans, and expertise in identifying and maintaining relationships with key stakeholders.
• Research, content creation and storytelling experience, as well as managing digital platforms, including websites, social media, and digital advertising.
• Experience in organising and promoting events, networking, and securing speaking opportunities.
• Strong media relations skills covering developing press materials through to managing media coverage.
• Excellent problem-solving skills and attention to detail.
• Strong written and verbal communication skills.

What we offer:

• An opportunity to make a significant impact on the success of the strategy of the charity.
• A collaborative, adaptable and supportive work environment where integrity and innovation are valued.
• Competitive compensation based on your experience and the charity sector.
• Hybrid working – work from home and work from our London office based in the City: we’d like you to be in the office on two fixed days a month but otherwise we’re flexible.
• Flexible working days and times: We’re happy to be flexible as we trust you to get things done.
• We recognise that physical, mental and financial wellbeing is important:
  • so enjoy our generous annual leave (30 days plus bank holidays for full time hours, pro rata for part time hours) – which increases further after two and five years’ service. You can also buy and sell annual leave.
  • join our Private Medical insurance scheme.
  • provision of generous life insurance cover, to provide financial security to your loved ones should the worst happen.

Citizens UK 

Citizens UK is a people power alliance of diverse local communities working together for the common good. Our mission is to develop leaders, strengthen civic organisations and make change. Our 550 member communities are deeply rooted in their local areas and connect every day to the lives of hundreds of thousands of people. Through the method of community organising we enable people experiencing powerlessness to develop their leadership and come together with the power and strategy to make change.  

This leads to hundreds of neighbourhood improvements - from zebra crossings outside primary schools to renovated public toilets in cemeteries. And it leads to some of the biggest campaign impacts in the UK, such as winning over £2 billion of wages through the UK Living Wage campaign, securing a legal cap on the cost of credit to control exploitative lending, and ending the detention of children for immigration purposes. We enable local campaigns to grow into large-scale social change projects such as the Living Wage Foundation, Parents and Communities Together (PACT), Sponsor Refugees, and Refugees for Justice, that form an integral part of our theory of change. The most prominent of these is the rapidly growing Living Wage Foundation with a network of over 14,000 accredited Living Wage Employers across the UK. 

Purpose 

We’re looking for someone who wants to combine their passion for social change with their commitment to digital communications. The person in this role will line manage a small and talented team of two officers (Marketing and Content, and Digital Communications), and should enjoy supporting others to flourish through a kind and relational approach. 

Part of a busy department of specialists in communications (including digital and press), public affairs and policy, you will play a critical role in shaping our digital engagement strategy through our website, social media channels and email marketing. As well as leading the team to expand our reach and build brand awareness through creative content, you will also have a keen eye for analytics and work with our partner agencies to deliver effective campaigns across paid social media ads, Google Ads and CMS management.

You’ll be joining the team at an exciting time; supporting communities to engage decision makers and win change post-General Election. Our external affairs work is fast-paced but committed to the distinctive ethos of Citizens UK – where local leaders and people experiencing injustice are in the lead. You’ll be a strong communicator with the ability to tell a story in short time frame and have interest in a range of social justice issues including refugee and migrant justice and the real Living Wage.

Reporting to the Director of Communications, you will play an integral role in shaping the digital strategy, while ensuring that colleagues develop their capacity and understanding of how to use digital tools most effectively.

Main Responsibilities 

Working as the Digital Engagement Manager for Citizens UK, reporting to the Director of Communications, your main responsibilities will include: 

Situational Awareness and Research 

• Lead the team in conducting stakeholder analysis; identifying and segmenting audiences and their positions and interests. 

• Confident to test and learn from new digital and marketing approaches 

Strategy Development 

• Participate in development of the communications strategy, contributing tactical and creative ideas around implementation. 

• Shape digital engagement and marketing strategy, ensuring that plans deliver against the influencing goals; evaluating effectiveness of the strategy and adjusting as required. 

• Work with project teams to support the development of tailored digital strategies 

Reputational & Risk Management 

• Demonstrate awareness of potential reputational risks and proactively develops appropriate protocol and messages, including expected professional fundraising standards. 

• Effectively represents Citizens UK with senior stakeholders 

Materials Development & Dissemination 

• Demonstrate a track record of effective supervision and quality control of output – critically ensuring compliance with plan and audience appeal. 

• Ensure all work is completed within brand guidelines. 

Digital, social media and website 

• Able to lead the team in the use of social media to increase brand awareness and impact; able to generate innovative approaches.  

• Lead on supporter engagement through Action Network, building the capacity of Organisers and community leaders to effectively use digital campaigning tools 

• Work with developers to maintain and update website CMS, support the team in creating news and blog content and help upskill colleagues to create content for the website. 

External Relationships  

• Manage relationships and communication with external suppliers where required 

Campaign and Events Management 

• Take an integrated communications approach to digital engagement activity. 

• Identify opportunities, initiate and grow new campaign tactics. 

• Establish systems for monitoring and evaluating key performance indicators and delivering to time and budget. 

Internal Comms & Knowledge Management 

• Identify gaps in our internal knowledge management in digital practices and strengthen these with clear processes and documents to drive best practice amongst wider team. 

• Adopt a strong solution focused approach to help teams overcome any challenges and maximise their digital engagement efforts  

• Provide training to key members of staff to upskill colleagues. 

• Act as a brand ambassador for the whole organisation. 

Internal Relationships 

• Provide line management support and leadership on our digital engagement, ensuring colleagues feel supported, developed and valued 

• Ensure the work produced across the team is of high quality, and reflective of Citizen UK’s values 

• Provide digital support and advice to colleagues across chapters and projects 

• Work closely with project leads across our migration work to coordinate digital engagement tactics. 

• Liaise with other managers and teams within the charity effectively. 

Personal Specification 

(D) Desirable, (E) Essential 

EXPERIENCE 

• Background in communications with experience working with digital tools, including analytics tools (E) 

• Experience working with multiple internal project teams (E) 

• Experience managing a team (preferably line management) (E) 

• Expertise at managing a website CMS and/or leading on website UX (E) 

• Experience of working on integrated communication campaigns (D) 

• Proven experience of Paid Media platforms – e.g. Facebook Business Manager, Google Ads (D) 

• Professional or volunteer experience in the charity sector (D) 

KEY SKILLS AND KNOWLEDGE 

• Wide range of digital skills across marketing and CMS platforms (such as Mailchimp, Action Network, Nation Builder, Wagtail or similar) (E) 

• Proficient in Google Analytics (E) 

• Proficient in content marketing and social media strategies across X, Facebook, LinkedIn and Instagram (E)

• Excellent written and verbal communication and ability to tell stories (E) 

• Ability to manage external agencies and stakeholder engagement (E) 

• Excellent organisational skills with the ability to manage and take responsibility for own workload, handle multiple priorities and to work independently (E) 

• Proficient in content marketing and social media strategies across TikTok and YouTube (D) 

• Proficient in SEO (D) 

• Strong understanding of integrated campaigning tactics (D) 

• Strong understanding of brand and design principles (D) 

• An understanding of the migration and refugee policy space (D) 

PERSONAL QUALITIES & VALUES 

• A passion for social justice and communities (E) 

• Interested in working with diverse people of all backgrounds (E) 

• Self-motivated (E) 

• Adaptable and innovative (E) 

• Creative and curious (E) 

• A strong team player (E) 

• Accountable (E) 

• Relational (E) 

• Kind (E) 

• Inclusive (E) 

The successful applicant may be required to undertake a satisfactory Enhanced DBS check. DBS checks are renewed on a 3-year cycle. 

We are seeking an experienced Fundraising and Events Officer. In this role you will be responsible for driving, creating and implementing our short and long-term fundraising and events strategy. The role will involve a close working relationship with our Operations Officer and our Board of Trustees. This is an exciting role working with a motivated and committed Trustee team, and a wonderful opportunity to make a big difference to our beneficiairies.