Business administration manager jobs

This is a fantastic opportunity for someone who can combine strategic thinking with hands-on creativity to help shape how Phoenix Futures communicates with the people we support, our colleagues, partners and wider audiences.

We’re looking for someone with significant experience in brand management, content and communications who can bring ideas to life across digital, print and internal channels. You’ll be passionate about creating engaging, accessible and impactful content, while ensuring our brand is consistently represented across everything we do.

The Role

As Brand and Content Manager, you will lead the development and delivery of Phoenix Futures’ brand, content and communications channels.

Working closely with colleagues across the organisation, you’ll lead the creation of high-quality digital, print and creative communications, while managing and developing key platforms including SharePoint, our websites, social media channels and Phoenix News.

You’ll be the organisation’s brand guardian and a key source of advice and expertise on brand, content, visual communications and creative best practice. You’ll help ensure that our communications are engaging, accessible, user-focused and aligned with our organisational priorities.

You’ll also lead on content planning and editorial management, internal communications, creative storytelling and digital experience development. Using analytics, audience insight and feedback, you’ll identify opportunities to improve how we communicate and ensure our content reaches and engages the people who need it.

The role will involve working with senior stakeholders, external suppliers, agencies and creative partners, managing projects, budgets and deadlines to deliver high-quality campaigns and communications.

This is a 37.5 hour per week role, based on a hybrid London and home-working arrangement.

About You

To join us as our Brand and Content Manager, you will need:

• Significant experience in brand management and leading strategic content and communications across digital, print and internal communication channels
• Strong graphic design and content production skills, with experience using Adobe Creative Suite (InDesign, Illustrator, Photoshop) or equivalent
• Experience developing and improving websites, SharePoint environments and digital communication platforms
• A strong understanding of user experience, accessibility, SEO, content optimisation and digital analytics
• Experience of content planning, editorial management and delivering communications across multiple channels
• Experience creating and managing internal communications and employee engagement content
• Experience managing external suppliers, agencies and creative partners to deliver high-quality communications and design projects
• Strong analytical skills, with the ability to use performance data and audience insight to evaluate content and drive continuous improvement
• Excellent project management skills, with the ability to manage multiple priorities, stakeholders and deadlines
• Excellent written communication, editing and proofreading skills, with a high level of literacy and attention to detail
• Strong interpersonal and stakeholder management skills, including the confidence to work with senior leaders
• The ability to work independently, use sound judgement and take ownership of brand and communications activity
• A commitment to the values, mission and recovery-focused approach of Phoenix Futures

Experience of photography, video production, animation or multimedia storytelling would also be desirable, as would a professional qualification in Graphic Design.

If you’re a creative, strategic and organised communications professional looking for a role where your work can make a genuine difference, we’d love to hear from you.

Your Rewards

• Starting salary of £35,500 + London weighting contribution of £500, with the opportunity to access potential yearly salary increments subject to appraisal, meaning potential salary increase up to £41,000
• Committed to providing a Real Living Wage for you, through accreditation with the Living Wage Foundation
• 25 days’ annual leave plus Bank Holidays, increasing each year to a maximum of 30 days
• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• Continuous training and career development via PXL, our dedicated learning management system
• Access to a 24/7 Employee Assistance Programme, including telephone and online access
• A rewarding role where you can use your creativity, expertise and ideas to help us communicate our work and challenge stigma around drug and alcohol use
• We’ll ensure you get the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team

The Role

The Marketing team plays a key role in helping Phoenix Futures communicate its work, raise awareness, challenge stigma and connect people with our services and support.

As Brand and Content Manager, you’ll work across the organisation, collaborating with colleagues at all levels to develop engaging and effective communications. You’ll work particularly closely with senior stakeholders and teams across Phoenix to understand their communication needs and turn ideas and objectives into clear, compelling content.

You’ll be part of a passionate and collaborative Marketing team, with the opportunity to influence how Phoenix Futures’ brand and communications develop across the organisation.

The role is based on a hybrid London and home-working arrangement, with opportunities to work collaboratively with colleagues across Phoenix Futures.

About Phoenix Futures

Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment. We use our expertise to support people in their personal recovery and to improve their lives.

We are dedicated to advocating for people who are often overlooked and stigmatised, to ensure they have a fair chance to lead healthy and fulfilling lives. Our aim is for everyone to be able to achieve their potential for themselves, their families and communities.

We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.

Our managers and leaders are guided by a shared set of qualities that shape how we work with colleagues, partners and the people we support. These are: BRAVE, HONEST, VISIBLE, VISIONARY, NURTURING and COLLABORATIVE.

These qualities underpin our approach to inclusive leadership, accountability and compassionate practice across Phoenix Futures and support the development of a value-aligned culture.

Interview Process

We want you to feel comfortable to be your best during the interview process, so that you can get to know Phoenix and we can get to know you.

If shortlisted, you will be contacted for a short digital interview via Microsoft Teams, approximately week commencing 14th September, and will be provided with full details about the assessment process.

As part of the selection process, candidates will be asked to present their portfolio of work demonstrating their relevant skills, experience and impact.

All details will be provided in advance so that you can feel adequately prepared and we can support you with reasonable adjustments as required.

Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.

Job Purpose
To improve and strengthen the organisation’s volunteering programme by putting clear policies, systems and processes in place, so managers can confidently recruit, welcome, support and keep volunteers in their own teams.
To develop our volunteering offer by strengthening volunteer recruitment, support and retention, while increasing the diversity of our volunteer pool and removing barriers to participation for underrepresented communities. This includes support managers to create meaningful, accessible opportunities that reflect the communities we serve.
To ensure volunteers are effectively integrated across organisational services, providing valuable support to staff teams and enhancing service delivery. The postholder will promote a positive culture of volunteering, ensuring volunteers feel valued, included and well supported.
There will be a lot of opportunity to make your mark, deliver change and support a very willing and enthusiastic team to develop together. We’ll expect a great deal of you but in return you’ll be well supported, invested-in and given lots of opportunity to learn and grow as an organisational leader

Help us make a bigger difference to families

Home-Start Barnet, Brent & Harrow supports families with young children through challenging times. We are looking for an experienced and organised Finance & Business Manager to ensure our charity’s finances and core business functions run smoothly.

This is a varied, hands-on role within a friendly and committed team. You will lead our day-to-day financial management while overseeing governance administration, HR processes, contracts and organisational systems.

What you’ll do

You will:

• Produce management accounts, budgets, forecasts and financial reports.
• Monitor income, expenditure and cash flow.
• Oversee QuickBooks and the work of our Finance Administrator.
• Provide financial information for funders, the CEO and Trustees.
• Coordinate governance, compliance and risk-management processes.
• Oversee routine HR administration and work with our external HR advisers.
• Manage key suppliers, contracts, insurance and IT support.
• Line manage the Finance Administrator and work closely with the Office Administrator.
• Improve systems and help the charity work more efficiently.

About you

You will have:

• Strong charity finance or business-management experience.
• Practical experience of using QuickBooks and producing management reports.
• A relevant finance qualification, such as AAT Level 3 or 4, or equivalent practical experience.
• A good understanding of budgets, financial controls and reconciliations.
• Experience of governance, HR administration, contracts or office systems.
• Experience of supervising or managing staff.
• Excellent organisation, accuracy and attention to detail.
• The confidence to take ownership, work independently and communicate clearly.

You will be practical, approachable and comfortable working across different areas in a small charity. You will enjoy improving systems, solving problems and helping colleagues do their jobs effectively.

The role is office based and requires someone who can stay focussed and productive, working around a busy team

Join Together Active as our HR Admin Officer and help create a positive employee experience in a values-led charity tackling inequality through physical activity. 

This flexible, part-time role offers hybrid working, a 4-day-week organisation culture, and the opportunity to support recruitment, onboarding, HR administration and governance across our charity.

We're looking for an organised and proactive HR Admin Officer to support the smooth running of our people processes. Working closely with the Business Manager, you'll provide efficient, accurate and compliant HR administration across the employee and volunteer lifecycle. You'll play a key role in recruitment, onboarding, HR records management, compliance and governance support, helping to create a positive experience for everyone who works with Together Active.

About You

You'll be highly organised, detail-focused and confident managing confidential information. You'll have experience providing administrative support, strong communication skills, and a commitment to creating an inclusive workplace where people feel valued and supported. Experience of HR administration, recruitment processes or governance support would be advantageous.

Why Join Us?

• Part-time, 16 hours per week 
• Salary £28,000 FTE (£14,000 actual salary) 
• Hybrid working across home, office and Staffordshire locations
• 4-day working week organisation with no reduction in pay or holiday entitlement (pro rata) 
• Health and wellbeing cash plan, virtual GP and retail discounts.
• Up to 8% employer pension contribution.
• A collaborative, compassionate and inclusive team committed to making a difference across Staffordshire and Stoke-on-Trent.

To support the smooth running of HR, administration, IT coordination and organisational events. The role works closely with the Business Operations Manager, the Director of Finance and Business Operations and colleagues across the charity to ensure a positive employee experience and effective internal systems.

Job Purpose: 

To oversee the management and growth of Venue Hire for our historic spaces covering meetings, conferences, talks, weddings and community activities. This is our primary source of income and key to supporting our library and learning programme, alongside our theatre income and fundraising.

The role will also lead on identifying and developing new business opportunities for other commercial income streams, building relationships with clients and partners, and ensuring that commercial activity supports the Foundation’s charitable purpose and long-term sustainability.

Optimising the use of space to ensure that St Bride Foundation (SBF) operates profitably as well as meeting the needs of our communities is a key part of the role. The Business Development and Events Manager will oversee the Venue Hire activity and promote the venue’s room resources, as well as supporting the Library and Workshop in the organisation of in-house courses, seminars and events.

Key Responsibilities: 

Events Management

• Manage the Events Team activity of promoting and selling the venue’s event spaces, ensuring SBF has good visibility on all relevant venue hire websites.
• Responding to and converting enquiries and monitoring conversion effectiveness.
• Managing clients’ needs for booked events.
• Negotiating contracts for both short and long-term use; and ensuring that all aspects of the venue are fit for purpose.
• Identify new networks and online promotions to promote the SBF offer

Be responsible, along with the Operations Manager and Foundation Manager, to the Board for:

• Setting and achieving yearly and monthly income budgets, including quarterly forecasting and planning.
• All aspects of pricing and contract negotiation for areas of responsibility including catering, furniture hire, keyholding and cleaning. Ensure service, pricing and contracts are regularly reviewed.
• Working “hands-on” within a small team, getting involved in all aspects of delivering a quality service, monitoring and reviewing customer experience and satisfaction.
• Assisting the Operations Manager with Health & Safety and compliance issues relating to your area of responsibility.
• Line management responsibility for Event Coordinators and Venue Assistant. Overseeing and supporting the Events Team with smooth running of SBF and external events. Ensure time management and priorities are managed for line reports.
• Support SBF marketing efforts working with the Events team on social media content and website updates.
• Act as an ambassador for St Bride Foundation, upholding its mission to preserve and promote print and design heritage. Actively contribute to SBF redevelopment plans in terms of future planning for events and building operations.
• Engage with stakeholders, including donors, volunteers, and beneficiaries, to strengthen community and fundraising efforts. 
• Support and contribute to initiatives that enhance the Foundation’s impact, such as public engagement events, educational programmes, and collaborative partnerships. 
• Complete ongoing staff training to include Health & Safety, compliance and other related topics as required by the organisation. 

Business Development & Commercial Growth

• Develop and implement a proactive business development strategy for Venue Hire, identifying new clients, partners and commercial opportunities, as well as additional marketing/outreach activities to boost income during quieter periods.
• Build and maintain a pipeline of prospective clients and strategic partners, converting opportunities into new and repeat business.
• Develop relationships with event agencies, corporate organisations, professional bodies, cultural and educational organisations and other relevant networks.
• Identify opportunities to increase revenue through repeat bookings, new event formats, longer-term agreements, partnerships and additional services.
• Monitor market trends, competitor activity, customer feedback and venue performance to inform pricing, product development and sales activity.
• Establish and report on business development KPIs, including pipeline value, enquiry-to-booking conversion, repeat business, occupancy, average booking value and revenue growth.
• Work collaboratively with Marketing, Fundraising, Learning, Library and Workshop teams to develop opportunities that support both the Foundation's commercial and charitable objectives.
• Work with fundraising to develop incentives and cross promotions between sponsorship/membership and venue hire and identify other synergies between the physical SBF assets and the fundraising function

Essential Qualifications & Experience: 

• Proven experience of business development, sales, partnership-building or income generation, ideally within a venue, cultural, charitable or heritage setting.
• Proven experience of planning and delivering events end-to-end, on time and within budget. Working with teams on a varied programme of activities for a diverse mix of audiences.
• Experience of working with volunteers running workshops and events, overseeing all aspects of delivery.
• Experience working with external partners, including community groups, local authorities and sponsors.
• Line management experience of an events team, including support with managing workload and personal development objectives.
• Experience of identifying new clients, generating leads, converting enquiries and developing repeat business or longer-term client relationships.
• Experience of using data, customer insight or market research to inform sales activity, pricing, service development or income targets.
• Experience in the charitable, cultural, or heritage sector preferred.

Key Skills & Competencies: 

• Highly organised, able to manage multiple priorities and deadlines.
• Ability to troubleshoot issues arising during events including those relating to AV, catering and general experience of attendees to ensure seamless delivery.
• Excellent written and verbal communication skills. Confidence in briefing and managing event speakers including volunteers and SBF Trustees to ensure smooth running of events.
• Confident relationship-builder, able to develop networks with corporate clients, event agencies, cultural partners, community organisations and other stakeholders.
• Able to set, monitor and report on business development activity and income-related KPIs, including enquiry conversion, occupancy, repeat business and revenue growth.
• Risk assessment and mitigation in event spaces and knowledge of licensing, insurance, accessibility and inclusion requirements.
• Financial management and budgeting, including forecasting and reporting of our events revenue.
• Strong IT skills, including CRM systems, ticketing platforms and newsletters.
• A passion for the arts, heritage, and education, with a strong commitment to the Foundation’s vision and values.

Organisational Values & Expectations: 

• Promote and uphold St Bride Foundation’s commitment to cultural preservation, lifelong learning, and community engagement. 
• Work collaboratively with colleagues, volunteers, and external partners to support the Foundation’s charitable objectives. 
• Uphold ethical standards and best practices in charity governance and operations. 

 Health & Safety Responsibilities: 

• Ensure compliance with all relevant Health & Safety policies and charitable sector guidelines. 
• Promote a safe and inclusive environment for colleagues, volunteers, and visitors.
• Act as a Fire Marshal and Emergency First Aider.

Terms & Conditions: 

• Working Hours: 8 hours per day (including one-hour unpaid lunchbreak), five days per week. You will work on rotation with other members of the Events Team, on one of the following core hour slots: 08:30–16.30, 10:00–18:00, 12:00–20:00 or 14:00–22:00 with one hour lunch. Due to the flexible nature of the work you may be required to work outside of these times. Shifts will be planned and agreed in advance with the other members of the Events team. Ad hoc weekend work will be required from time to time.

Operations & Administration Manager Vacancy

Application Deadline: Friday 25th September 2026

Job Title: Operations & Administration Manager

Salary: £35,000 + (Dependent on Experience)

WLIC Ealing Masjid is seeking to appoint a highly organised, motivated and enthusiastic Operations & Administration Manager who will be responsible for the efficient day-to-day administration, operational coordination, services delivery, facilities oversight, guest reception and event support of the Centre.

This is an excellent opportunity to join an exceptional WLIC staff and management team, see attachedjob desciption. 

Only the applicants shortlisted will be notified. Any offer of employment will be subject to references, an enhanced DBS, qualifications, medical and other statutory checks being satisfactory.

We are seeking an organised, proactive, and people-focused Business Support and Grant Manager to join our growing charity. This new full time role has been created to support increasing demand and offers the opportunity to contribute directly to projects that deliver lasting community impact. The position is offered on a two-year fixed-term contract, with the intention of becoming permanent. Some UK travel, including occasional overnight stays, will be required.

Reports To: CEO

Contract: Full Time Fixed Term (2 years) with the intention of becoming permanent

Location: Within commuting distance of Milton Keynes, with UK travel and occasional overnight stays. Hybrid working from home will be optional following an induction period of at least two months at the head office. 

Purpose of the Role: To provide effective business support and development assistance to the charity while managing community grants from application through to award, monitoring and reporting. The postholder will support organisational growth, stakeholder engagement, tendering for new contracts, and the delivery of grant funding that creates positive community and social impact.

Probation Period: Four Months

Key Responsibilities:

Business Support

· Support the day-to-day operational effectiveness of the charity.

· Coordinate, prepare and submit tenders and business proposals.

· Gather and collate information from internal and external stakeholders to support submissions.

· Ensure all submissions are completed accurately and within deadlines.

· Support the CEO and Grant Director with reports and presentations.

· Maintain accurate records, databases and organisational documentation.

Grant Management

· Administer grant programmes from application to project completion.

· Review and assess funding applications against agreed criteria.

· Undertake due diligence and eligibility checks.

· Attend community benefit fund Advisory Panel Meetings.

· Monitor grant expenditure and funded project progress.

· Review monitoring reports and evaluate project outcomes.

· Ensure compliance with governance, funding conditions and reporting requirements.

· Maintain accurate grant records and audit trails.

Stakeholder Engagement

· Develop and maintain positive relationships with funders, applicants, community groups and partners.

· Provide guidance and support to applicants throughout the grant process.

· Support the onboarding of new clients.

· Represent the charity at meetings and events and public consultations.

· Act as a key point of contact for stakeholders and grant recipients.

Community Benefit Funds

· Support the development and delivery of community benefit funds.

· Assist with planning, governance, assessment and reporting activities.

· Support research and community engagement initiatives.

· Contribute to ensuring funds deliver measurable and lasting community outcomes.

General

· Uphold the values, policies and procedures of the charity.

· Work collaboratively across the organisation.

· Undertake other duties appropriate to the role and level of responsibility.

Person Specification

Essential Criteria:

Experience

· Experience of preparing tenders, funding bids or funding applications.

· Experience of stakeholder engagement and relationship management.

· Experience of managing multiple projects and competing priorities.

· Experience of producing reports and maintaining accurate records.

Knowledge

· Understanding of grant-making processes and funding assessment principles.

· Knowledge of governance, compliance and accountability requirements.

· Understanding of community-focused or charitable activities.

Skills & Abilities

· Excellent written and verbal communication skills.

· Strong organisational and project management skills.

· Ability to assess information objectively and make evidence-based recommendations.

· Strong attention to detail and accuracy.

· Ability to build effective relationships with a wide range of stakeholders.

· Competent in Microsoft Office applications and database management.

· Ability to work independently and use initiative.

Personal Attributes

· Proactive and self-motivated.

· Professional and trustworthy.

· Strong commitment to fairness, transparency and integrity.

· Adaptable and solutions-focused.

· Passionate about supporting communities and delivering positive impact.

Desirable Criteria

Experience

· Experience working within a charity, community organisation, social enterprise or funding body.

· Experience managing community benefit funds.

· Experience of contract management or project delivery.

· Experience supporting senior leaders or board-level governance activities.

Knowledge

· Understanding of social value and community wealth-building principles.

· Knowledge of charity governance and funding environments.

Qualifications

· Degree-level qualification or relevant professional experience.

· Relevant qualification in business administration, project management, fundraising, grant management or a related discipline.

Other Requirements

· Willingness to travel across the UK.

· Ability to undertake occasional overnight stays.

· Right to work in the UK

· UK Driving License

This is an exciting opportunity for someone with excellent administrative skills who enjoys working in a varied role, providing outstanding customer service and ensuring the smooth day-to-day running of our organisation. Working from home, you will play a key role in supporting our training programmes, maintaining accurate records and delivering efficient administrative support to colleagues, facilitators and trainees.

To be successful in this role, you must be based in Stoke on Trent and be comfortable working independently while remaining connected with a remote team.

As part of the role, you will respond to telephone and email enquiries in a professional, friendly manner, enrol trainees onto facilitator training programmes, maintain accurate records using our CRM systems, process orders received through our online shop, generate certificates for newly qualified facilitators and arrange their distribution, prepare and post meeting and training packs, organise and take minutes of meetings, manage diaries, provide accurate administrative support across the organisation, and assist with a range of general administrative duties as required. No two days are the same, so we’re looking for someone who enjoys variety and takes pride in delivering high-quality work.

We are looking for someone who has previous experience in an administrative or team support role, along with experience of providing excellent customer service by telephone and email. You should have experience maintaining accurate records and handling confidential information, as well as using CRM or database systems. Strong written and verbal communication skills are essential, along with excellent organisational skills and the ability to prioritise workload effectively. You will need to demonstrate a high level of accuracy and attention to detail, a good working knowledge of Microsoft Office applications, and the ability to work independently while managing competing priorities.

We are also looking for someone with a friendly, professional and approachable manner, a proactive, flexible and positive attitude. An individual who holds compassion for the sector we work in and who can correspond in all manners in a sensitive way using non-stigmatising language and with a high degree of discretion. Whilst the whole team get together in person for residential development days 3 times per year you must be able to enjoy working from home the majority of the time. A reliable home working environment with a stable internet connection is also essential, as is residence within Stoke on Trent.

What we offer includes home-based working, a laptop and mobile phone provided, a supportive and friendly team environment, a varied and rewarding role where you can make a real contribution, and opportunities to develop your skills and experience.

Information and Advice Manager 36.25 hours per week Ref IAM726

Hours to be worked flexibly Monday to Friday between 8am and 6pm

Ref: £30-33K per annum, plus pension and 30 days annual leave plus public holidays  

An exciting opportunity for an experienced or aspiring manager to lead our Information, Advice and Welfare Benefits Service, supporting people aged 50 and over to live the life they choose and to obtain the benefits and services to which they are entitled.

We are looking for an experienced and motivated Information and Advice Service Manager to lead our highly regarded service and support the continued development of our advice offer. This is an exciting opportunity to manage a skilled team, maintain high-quality standards, and help shape services that make a real difference to older people in Sheffield

You will have the ability to lead and develop a specialist team of advisors, have excellent time management and IT skills, be comfortable managing a case load of customers and organising our response to high levels of demand for our services. You will be a people person, highly organised and skilled at practical problem-solving and planning. You will be passionate about promoting older people’s independence.

You will work collaboratively with colleagues, partners and funders to develop services that respond to the needs of older people across Sheffield. The role includes responsibility for service performance, quality assurance, safeguarding, financial monitoring and the achievement of contractual and funding outcomes.

Why Work for Age UK Sheffield?

Age UK Sheffield is a trusted local charity supporting people aged 50 and over to live independently, improve their wellbeing and maintain social connections. Our services are recognised for their quality, compassion and holistic approach. We are committed to creating a supportive workplace where staff can develop their skills and make a meaningful difference every day. If you are passionate about delivering excellent advice services and leading a team that helps older people live better lives, we would love to hear from you.

Closing date for applications: 12pm - 8th September 2026. 

Interviews will be held w/c 14th September 2026

All posts are subject to a Disclosure and Barring Service check.  CVs are not accepted.

We value diversity and are committed to be representative of the communities we serve. We are a Mindful and Disability Confident employer. 

Just Finance Foundation (JFF) is looking for an experienced Governance and Operations Manager to join us at an important point in our development.

We are a national charity working to change how children grow up with money. Every day, children are learning about money - through what they see, hear, and experience - but not all of it builds confidence or choice. By supporting parents, carers, and educators to teach money in ways that are simple, practical, and engaging, we make financial learning part of everyday life. This means children can grow up confident in making choices and equipped with skills that support their wellbeing now and into the future.

JFF currently operates within the Church Urban Fund (CUF) group, which has supported our development and provides a number of shared services. We are now preparing to become an independent charity and this new role will play a central part in making that transition work.

Working closely with our Director and trustees, you will help coordinate the move to independence while building the governance, systems and ways of working we need as a small, well-run charity.

This is a broad, hands-on role for someone who enjoys making organisations work better. You might be keeping a complex transition plan moving, supporting effective Board governance, improving an operational process, working through an issue with a supplier or adviser, or helping the Director make sense of a complex organisational question.

You won’t need to be an expert in everything. What matters is that you have strong operational judgement, can bring clarity to complexity, know when to involve specialist expertise, and are comfortable taking responsibility for getting things done.

We are particularly interested in people with significant experience in governance, operations or organisational management who can work confidently with senior leaders, trustees, advisers and external partners. Experience in a charity or purpose-led organisation, or of organisational change or separation, would be an advantage.

For full details of the role, responsibilities and person specification, please read the accompanying Job Description.

The role is home-based for three days per week, with occasional travel and approximately six evening Board meetings each year.

How to apply

Please submit a CV and supporting statement explaining how your experience meets the role requirements to email address provided by 11.59 on 13th September 2026. If your experience covers most, rather than every, point in the person specification, we still encourage you to apply.

JFF is an inclusive organisation and we welcome all applications. We want our workforce to be truly representative of the communities we serve. Diversity is an asset to our organisation and helps us create an inclusive, welcoming environment for all.

Do you want to play a key role in strengthening operational effectiveness within a respected international organisation?

We are recruiting an experienced Operations & Business Services Manager to provide strategic oversight across operational services, contracts, partnerships, governance and business support functions.

This is a varied and influential role that sits at the heart of the organisation, supporting strategic decision-making and ensuring robust systems, processes and controls are in place to support organisational objectives and strengthen organisational resilience.

Working closely with senior leaders, global teams and external partners, you will drive continuous improvement, support effective decision-making and help ensure operational services continue to meet the needs of staff and stakeholders in a rapidly changing environment.

The successful candidate will act as a trusted advisor to senior leadership, leading on key operational priorities whilst identifying opportunities to strengthen organisational effectiveness, mitigate risk and improve ways of working across the organisation.

Key responsibilities

Strategic Operations and Organisational Effectiveness

• Lead the development and continuous improvement of operational systems, policies, processes and tools.
• Identify opportunities to improve efficiency, strengthen controls and enhance organisational effectiveness.
• Support organisational planning, budget management and performance monitoring.
• Use operational insights, business intelligence and performance data to support decision-making.
• Contribute to the development and implementation of strategic organisational priorities.

Contracts, Partnerships and Supplier Management

• Lead on organisational contract management and oversight.
• Support donor, partner and supplier contracting processes.
• Manage partnership due diligence requirements and ensure compliance with organisational policies.
• Develop and maintain effective supplier relationships and oversee service performance.
• Support procurement activity, contract renewals and supplier reviews.

Governance, Compliance and Risk Management

• Support the development, implementation and review of organisational policies and procedures.
• Maintain operational risk registers and support effective risk management processes.
• Ensure compliance with organisational, legal and regulatory requirements.
• Oversee insurance renewals, claims administration and broker relationships.
• Support business continuity planning and organisational resilience initiatives.
• Ensure organisational records, documentation and knowledge management systems remain accurate and up to date.

Systems and Business Support Services

• Oversee key business support services and operational systems.
• Manage and support a small team, including oversight of the organisation's IT provision.
• Ensure systems, software and operational services remain fit for purpose and support organisational needs.
• Work collaboratively across teams to improve processes, service delivery and user experience.
• Support the implementation of operational improvements and organisational change initiatives.

Leadership and Collaboration

• Lead, motivate and develop a small team.
• Build strong relationships with internal and external stakeholders.
• Work closely with teams, partners and senior leaders across the organisation's global network.
• Promote a culture of collaboration, continuous improvement and accountability.

About You

We're looking for an experienced operational leader who can bring both strategic thinking and hands-on delivery experience.

You will ideally bring:

• Significant experience within operations, business services, corporate services or organisational development.
• Strong contract management and stakeholder management experience.
• Experience managing partnerships, suppliers and procurement processes.
• Knowledge of governance, compliance, policy development and risk management.
• Experience driving process improvement and organisational change.
• Experience managing and developing staff.
• Strong analytical, planning and organisational skills.
• The ability to build credibility and influence at senior stakeholder level.
• Experience within the charity, NGO, international development or wider not-for-profit sector would be advantageous.

Why Apply?

This is an opportunity to join a purpose-led organisation and play a key role in shaping how operational services are delivered. The role offers the opportunity to influence organisational effectiveness, support strategic decision-making and lead meaningful improvements that strengthen services for colleagues, partners and stakeholders.

Please apply today with your tailored CV if you feel that you meet the key requirements of this role. If your CV reflects this experience, then a member of the TPP Recruitment team will be in touch to share further details. We will otherwise let you know if you are not short-listed within 3 working days, but due to the volume of applications we receive, we unfortunately can't provide tailored feedback on each application.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Lead the development of business applications, automation and reporting systems that help Global Witness work more efficiently and make better-informed decisions

About the role

This role will play a crucial part in supporting Global Witness’s new strategy period by helping teams implement business processes into the right systems, improve efficiency through automation, and strengthen business intelligence through reporting and dashboards. You will work closely with colleagues across the organisation to understand business needs and translate them into practical, user-friendly and sustainable system solutions.

You will lead the administration, development and continuous improvement of Salesforce, while also supporting wider business applications across Microsoft 365, Power Platform, finance systems, project tracking tools and organisational dashboards. This will include improving data quality, supporting reporting for teams including the Leadership Team, developing automation through tools such as Power Automate, and helping to embed good data management and information governance practices across key systems.

About you

You will bring strong experience of administering and improving Salesforce and other business applications, with the ability to work closely with stakeholders to understand requirements and deliver effective technology solutions. You will be confident translating business processes into workflows, system enhancements, automation and reporting outputs that are clear, reliable and easy to use.

You will have strong analytical, problem-solving and communication skills, with experience supporting data quality, reporting, dashboards and system governance. You will be comfortable working with both technical and non-technical colleagues, managing priorities, and contributing to continuous improvement across a small, high-performing IT and Operations Team.

Experience with Power Platform, finance systems, SharePoint lists, Forms or workflow automation would be an advantage.

Working for Global Witness

Global Witness has a talented team of people worldwide with offices in London, Washington DC and Brussels.

We aim to be a diverse and inclusive place to work. We value new perspectives, original ideas and different ways of working. We believe that diverse views and experiences improve the way we do our work. We do our best to make our jobs accessible to all regardless of gender, ethnicity, age, disability, sexual orientation or identity.

We offer an excellent benefits package including a competitive salary and 20 days annual leave (excl. Bank Holidays). We also offer healthcare insurance and policies to support you during key life events.

We have formalised our shorter working week where everyone works 30 hours Monday to Thursday, with Friday off with no impact on full time salary. We operate a hybrid working model which requires at least 2 days in the office.

How to apply

Please send in your CV (max 2 pages) and your responses to the shortlisting questions below to PeopleOps by Midnight GMT Monday 31 August

Shortlisting questions

1. Describe a project where you worked with stakeholders to improve or implement a business process through a business application, CRM, ERP or workflow platform. Please explain the organisational need, the solution you implemented and the outcomes achieved for users and the organisation.
2. Provide an example of how you used data, reporting or dashboards to improve decision-making within an organisation. Please explain the audience and business need, the data sources and systems involved, the reports, dashboards or insights you developed and the tools you used. What was the impact the solution had on decision-making, efficiency or organisational performance?

Max. 350 words per question

To help us track your application please use the following in the subject heading of the email: Business Applications Manager and please use the following file name protocol for your CV and cover letter: ‘First Name_Last Name_CV’, ‘First Name_Last Name_Coverletter’.

Interview process

Preliminary interviews with be held virtually, date to be confirmed. You will receive the interview questions 1 week ahead of the interview via email to enable you to prepare.

At Global Witness, we are committed to making our recruitment process accessible to everyone. If you require any adjustments or support during the application or interview stages, please don’t hesitate to get in touch. We want to ensure the process is an inclusive and supportive experience.

Equality and diversity

We would appreciate your participation in completing our Equality and Diversity Monitoring Form.

Global Witness wants to meet the aims and commitments set out in its Diversity, Equity and Inclusion strategy. This includes not discriminating under the Equality Act 2010 and building an accurate picture of the make-up of the workforce and candidates in encouraging equality and diversity.

About the team

We have big goals over the next few years.

We're going to be fighting for mental health in a way we never have before.

Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

Team information

Will you join us?

Mind Cymru is Mind in Wales. We won't give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness and promote understanding.

Mind works across England and Wales with 11 staff at Mind Cymru's Cardiff office. Mind Cymru also works closely with our 15 affiliated Local Minds in all parts of Wales.

The Business Administrator works directly to the Director and supports the Senior Management Team (SMT), and is responsible for the effective running of the office, including dealing with correspondences, diaries and meetings and internal systems, including but not limited to, Microsoft Office, Stakeholder Register, Decision Time, Smartsheet's and Risk Management systems, keeping these up-to-date in support of the SMT.

Key duties and responsibilities

The post holder will:

-Effectively manage the efficient working of the Director's office being the first point of contact and providing administrative support and coordination across all functions, i.e. planning, risk, budget, training and general office activity.

-Organise and plan diaries, to optimise time, making travel and other arrangements as required.

-Be responsible for managing and responding to correspondence to the Director, identifying appropriate action and responses.

-Set up internal and external meetings as required and ensure the smooth running of these by setting dates, ensuring papers go out in good time, booking rooms and refreshments, taking accurate minutes and being proactive in following up actions arising.

-Provide high level customer care in dealing with routine and non-routine enquiries from staff, local Minds, external stakeholders using judgement to take or decide on appropriate action.

-Provide secretariat and administrative support for governance and other fora including Pwyllgor Cymru - the governance sub-committee for Wales; One Mind in Wales - the local Mind network in Wales; and The Wales Alliance for Mental Health - the alliance of leading mental health charities in Wales which is Chaired by the Director of Mind Cymru.

-Be the first point of contact for key members of the above groups and, with the Director, manage relations with them.

-Be responsible for co-ordinating and supporting meetings and be pro-active in ensuring that actions arising from the meetings are followed up.

-In keeping with the level of access and trust commensurate with this role, the post holder is required to maintain and observe an appropriate level of confidentiality at all times.

-Process invoices and make payments via Minds internal accounting processes, being planned and accurate in line with delegated responsibility.

-Work closely with the Social Impact Directorate Executive Assistant when required to ensure coordination with Mind Cymru and the wider Directorate plans, meetings and commitments.

Mind's equity statement

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.

We retain the authority to close this vacancy prior to the advertised closing date and without prior notice, once an adequate number of applications has been received. Applications will be assessed on a continuous basis, and we respectfully advise prompt submission to ensure consideration.

This role requires a Disclosure and Barring Service (DBS) check.

We retain the authority to close this vacancy prior to the advertised closing date and without prior notice, once an adequate number of applications has been received. Applications will be assessed on a continuous basis, and we respectfully advise prompt submission to ensure consideration.