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eoa (Employee Ownership Association), Manchester (On-site)
£35,000 per year
Posted today Apply Now
Closing tomorrow
Centre 404, London (On-site)
£45,000 per year
A trusted partner to senior staff, supporting the Director of People to deliver Centre 404’s People Strategy and workforce priorities.
Posted 2 weeks ago Apply Now
Clwyd Special Riding Centre, Wrexham, Flintshire (On-site)
£55,000 FTE £33,000 pro rata
Posted 3 days ago Apply Now
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The Police Treatment Centres, Harrogate (On-site)
30,000 - 32,000
Following a restructure of the team we have created an exciting position where we will be looking for you to make a real difference.
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Muscular Dystrophy UK, London (Hybrid)
£27,000 - £29,000 per year
We're looking for a People & Culture Officer to play a key role in supporting our charity and ensuring we remain a great place to work.
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NFP People, Multiple Locations (On-site)
£27,004 per annum (pro rata to 21 hours £ £16,202)
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Sheffield Cathedral, S1, Sheffield (On-site)
£20,270 per year for 25 hours/week (£30,000 FTE), plus Cathedral pension
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The King's Trust, Multiple Locations (Hybrid)
£29,290 - £36,612 per year, dependent on your skills, knowledge and experience
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Bristol Animal Rescue Centre, BS2, Bristol (Hybrid)
£27,000 – £30,000 per annum, pro rata depending on experience (£21,600 – £24,000 actual for 28 hours per week)
Posted today
Voluntary Action Coventry, Coventry (Hybrid)
£35,579.0 per year
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Royal Liverpool Philharmonic Society, Liverpool (On-site)
£70,000 per year
Posted 2 weeks ago
Closing in 7 days
East London Waterworks Park, Remote
£50,000 pro rata per year
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WE Care Home Improvements, Bristol (Hybrid)
£60,000 per year
Finance Director role at senior leadership level, leading financial strategy, governance and organisational compliance.
Posted 1 week ago
Page 3 of 11
Manchester, Greater Manchester (On-site)
£35,000 per year
Full-time
Permanent
Job description

Purpose of the Role

This Digital and Operational Lead will lead the development and day-to-day delivery of eoa’s digital systems, operational infrastructure, and working environment (office and WFH).

The role will ensure the smooth running of core business systems and services, embedding a data-driven, member-focused approach and supporting the delivery of our ambitious sector growth strategy.

Role Summary

  • Contract: Permanent
  • Hours: 37.5 hours per week
  • Location: Manchester (hybrid). You will be expected to attend the office at least twice per month, and more often where needed
  • Salary: £35,000
  • Pension: Up to 7% employer pension match (from year 1 anniversary)
  • Annual Leave: 30 days leave + bank holidays
  • Reports to: Membership & Operations Director
  • Management of:N/A

Key Responsibilities

Systems, Technology, and Intelligence

  • Lead the delivery, development, and optimisation of our digital infrastructure, including implementation of AI, liaising with suppliers and internal stakeholders to ensure business-critical systems are maintained, secure, and future-proofed.
  • Drive creation and delivery of seamless, engaging digital experiences that support member acquisition and retention, and generate measurable ROI.
  • Ensure high digital adoption among staff and members while championing the use of iMIS (the eoa’s AMS) as a single source of truth.
  • Ensure high-quality data management practices and support teams in using data for business insight and decision-making.

Business Operations 

  • Lead on all office and work from home functions including service provision, maintenance, insurances, H&S, and contracts with suppliers and landlord representatives.
  • Support delivery of our people and culture strategy.
  • Oversee our people processes including recruitment, onboarding and offboarding, staff contracts, holiday and absence records.
  • Maintain accurate documentation and ensure regular reviews of safety and operational processes.

Knowledge, Experience, and Attributes

  • Confident using and maintaining digital platforms and systems (e.g. CRM, AMS, online communities, IT tools).
  • Skilled in using digital tools, and in interest in implementing AI, to improve operational efficiency and UX.
  • Data-literate, with experience supporting colleagues to use systems for data-led decision-making.
  • Experience in change management or embedding new systems or processes across an organisation.
  • Confident in supplier and stakeholder coordination to deliver on agreed service levels.
  • Experience in operations, office coordination, or systems support within a membership body, charity, association, or SME.
  • Knowledge of people and culture practices in small teams.
  • Knowledge of health and safety compliance in an office setting.
  • Strong organisational and problem-solving skills, with an ability to prioritise and deliver against competing deadlines.
  • Knowledge or interest of employee ownership and experience working in a purpose-led organisation.

What Constitutes Success in This Role?

Success in this role will mean delivering high-performing digital systems that enhance member experience, strengthen engagement, and enable growth through smarter use of data. Strong supplier relationships and effective cost management will demonstrate tangible impact. Day-to-day operations will run smoothly, with efficient support for hybrid working and the seamless delivery of core operational services.

Key outcomes for the roleMeasures

  • Outcome: The eoa office and WFH environment is well-managed, safe, and compliant with all relevant legislation and standards. .
  • Measure: All compliance checks (e.g. risk and DSE assessments) completed on time and documented, with no compliance breaches.
  • Outcome: High-performing and future proof digital infrastructure. All core systems are integrated, meet user needs, are stable and secure.
  • Measure: Resolution of critical issues within agreed SLAs; positive feedback from staff and key users in staff and member satisfaction surveys.
  • Outcome: Member experience streamlined, engaging and user-friendly digital interactions with the eoa.
  • Measure: Member satisfaction with digital services has an NPS of 40 in annual member survey; measurable improvement in digital engagement metrics.
  • Outcome: New system functionality, updates or digital solutions are introduced on time, on budget, and with high adoption by staff and members.
  • Measure: 100%+ internal adoption rate for new systems or features; post-implementation review shows on-time delivery and positive ROI or user feedback.
  • Outcome: eoa uses accurate, timely data from a single source of truth to inform decisions and improve member services.
  • Measure: All teams actively using iMIS data to report on KPIs or inform decision-making; data quality score (e.g. % of complete member profiles) reaches 85%
  • Outcome: Contracts with digital and operational suppliers deliver value, performance and are aligned with organisational priorities.
  • Measure: Supplier contracts are delivering on time and budget, with at least 90% supplier performance rated satisfactory or above.

How to apply

To apply, please submit:

  • A two-page CV
  • And and one of either:
  • Cover letter setting out your motivation, approach, and what you will bring to the role
  • Video (maximum 10 minutes) setting out your motivation, approach, and what you will bring to the role

Applications should be submitted before 9:00am 2 March 2026. We will close this vacancy early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible.

Interviews will be in Manchester w.c. 9 March 2026.

The eoa welcomes applications from people of all backgrounds, particularly those who are under-represented. We recruit based on values, skills, and contribution to our purpose.

Organisation
eoa (Employee Ownership Association) View profile Organisation type Non Charity Employer Company size 11 - 20

We exist to grow and strengthen employee ownership as a force for powering fairer livelihoods, stronger businesses, and a more resilient economy.

eoa (Employee Ownership Association) logo Play
EOA 2024-579.jpgEOA 2024-687 Medium.jpegEOA 2024-934 Medium.jpegEOA 2024-377.jpg
Posted on: 06 February 2026
Closing date: 02 March 2026 at 09:00
Tags: IT, Operations, Digital, CRM, Data Analysis, Data Protection, Database Management, Information Management, User Experience / UI / UX

The client requests no contact from agencies or media sales.