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About Us
We are an environmental charity with science at our heart. We help people to take action to protect the nature around them; by connecting them with it and giving them the tools they need to do so. We passionately believe in citizen science and are leaders in it. Our current focus areas include helping to create nature-friendly urban spaces, growing the impact of internationally known citizen science programmes such as Freshwater Watch, developing early career scientists and sharing learning internationally, and working with partners to advance the science, tools and thinking behind citizen science.
Role purpose:
To drive the growth of income from businesses, local authorities and public sector funders by identifying, developing and securing strategic partnerships. The role will build high-value relationships, generate new funding opportunities, and lead the development of compelling proposals, working closely with colleagues across Earthwatch to convert opportunities into longterm partnerships and sustainable income. This role will focus on building connections and opening doors, working closely with the Director to convert opportunities into funding to meet organisational targets.
Key deliverables:
Partnership Management and Development
Proposal Writing and Project Development
Sector Awareness and Marketing
Monitoring and Reporting
Collaboration and Team Support:
In undertaking these roles, the postholder should also have regard to:
Please see the full job description attached.
Applicants must have the right to work in the UK; Earthwatch is unable to support visa applications.
Earthwatch is committed to making any adjustments we can for short-listed candidates, to facilitate participation in our interview process. Only shortlisted candidates will be contacted.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
PIN is an international non-governmental organisation providing humanitarian assistance, supporting human rights, and driving sustainable development in more than 30 countries worldwide.
In the UK, we are planning to launch the One World Film Festival as well as our flagship education programme, One World in Schools. Through this programme, young people develop greater awareness of global issues, build empathy and understanding of different lived experiences, and strengthen their ability to question information, bias, and narratives.Through innovative educational resources, school partnerships, and film-based learning, One World connects students with real-world challenges and solutions from around the globe.
About the Role
We are seeking an ambitious, entrepreneurial and relationship-focused Partnerships & Engagement Manager to lead the development of new income streams from philanthropists and the wider public.
This is an exciting opportunity to build and grow a fundraising portfolio that will support One World in Schools in the UK, while also generating funding for PIN’s broader humanitarian and development programmes internationally.
The successful candidate will cultivate and steward major donors, develop compelling fundraising propositions, and identify innovative ways to engage supporters with the impact of our work. They will also play a leading role in establishing and delivering the organisation’s One World engagement strategy, leveraging film screenings, festivals, partnerships, and events to strengthen stakeholder engagement and create new fundraising opportunities.
We welcome applications from candidates both within and outside the charity sector. If you have experience in sales, business development, marketing, client relationship management, partnerships, or other commercial roles and believe you have transferable skills relevant to fundraising and stakeholder engagement, we encourage you to apply. We are particularly interested in candidates who can demonstrate a track record of building relationships, influencing decision-makers, and generating income or support for a cause, product, or service.
Key Responsibilities
Fundraising Strategy & Income Generation
Develop and implement a fundraising strategy focused on securing support from philanthropists, trusts, and members of the public.
Build and manage a pipeline of prospective major donors and philanthropic partners.
Create meaningful supporter journeys that deepen engagement and encourage long-term giving.
Develop compelling cases for support and fundraising materials that communicate the impact of One World in Schools and PIN’s global programmes.
Work closely with programme colleagues to translate programme outcomes into engaging donor propositions.
Stakeholder Engagement & Partnerships
Build and maintain relationships with influential stakeholders, ambassadors, supporters, and partners who can advance fundraising objectives.
Represent PIN at networking events, donor meetings, conferences, and public engagements.
Develop opportunities for strategic partnerships with organisations, institutions, and individuals aligned with One World’s mission.
One World Engagement Strategy
Lead the development and implementation of the fundraising stakeholder engagement strategy for One World engagement strategy in the UK.
Identify opportunities to use documentary film and storytelling as tools for audience engagement, awareness raising, donor cultivation, and fundraising.
Support OWIS UK Coordinator to build relationships with filmmakers, cultural institutions, schools, venues, and festival partners.
Plan and deliver film screenings, events, and related engagement activities that support fundraising and stakeholder development goals.
Communications & Collaboration
Work closely with staff from PIN UK staff as well as PIN’s international offices to develop engaging fundraising campaigns and donor communications.
Build partnerships with marketing and media channels.
Monitor fundraising performance, analyse results, and identify opportunities for improvement.
Maintain accurate donor records and ensure compliance with fundraising regulations and GDPR requirements.
Person Specification
Essential
Excellent communication, presentation, and networking skills.
Demonstrated success in cultivating and managing stakeholder relationships.
Ability to develop compelling fundraising or sales propositions and cases for support.
Experience managing multiple projects and priorities in a dynamic environment.
Strong organisational skills and attention to detail.
Commitment to humanitarian, development, education, and social justice values.
Desirable
Experience working with philanthropic and corporate networks in the UK.
Experience of fundraising for international development, humanitarian, education, or cultural organisations.
Understanding of fundraising principles and good practice in the UK.
Experience using storytelling, events, cultural engagement, or creative content to build relationships with supporters and drive fundraising outcomes.
Knowledge of documentary film, film festivals, cultural engagement, or arts-based fundraising.
Familiarity with CRM systems and fundraising data management.
Based in London.
What We Offer
The opportunity to help shape and grow an innovative fundraising function with significant potential for impact.
A chance to support transformative educational programmes in the UK and life-changing humanitarian and development work globally.
A collaborative and mission-driven international organisation.
Professional development opportunities and engagement with global programmes and partners.
Work from home and flexible working hours.
We are locally-led and present in hard-to-reach areas helping people recover from crisis and build more inclusive and climate resilient societies
The client requests no contact from agencies or media sales.
About Us
We are an environmental charity with science at our heart. We help people to take action to protect the nature around them; by connecting them with it and giving them the tools they need to do so. We passionately believe in citizen science and are leaders in it. Our current focus areas include helping to create nature-friendly urban spaces, growing the impact of internationally known citizen science programmes such as Freshwater Watch, developing early career scientists and sharing learning internationally, and working with partners to advance the science, tools and thinking behind citizen science.
Role purpose:
To play a pivotal role in growing income from trusts, foundations and statutory funders by proactively identifying opportunities, cultivating high-value relationships and developing compelling funding proposals that align with Earthwatch's strategic priorities. This role will focus on raising funds from trusts and foundations, working closely with the Director to meet organisational funding targets.
Key deliverables:
Relationship Development and Management:
Proposal Writing and Grant Applications:
Monitoring and Reporting
Collaboration and Team Support:
In undertaking these roles, the postholder should also have regard to:
Please see the full job description attached.
Applicants must have the right to work in the UK; Earthwatch is unable to support visa applications.
Earthwatch is committed to making any adjustments we can for short-listed candidates, to facilitate participation in our interview process. Only shortlisted candidates will be contacted.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Help us ensure that no amputee needs to cope alone.
Fixed term contract for 2 years starting from the contract start date with the possibility of extending subject to funding.
The Limbless Association is looking for an experienced and passionate Regional Development Manager (one in the North including Northern Ireland and one in the South including Wales) to help expand our reach and strengthen support for amputees and their families across the UK.
This is an exciting opportunity to join a growing national charity and play a key role in developing partnerships, increasing engagement and ensuring more people can access life-changing support services.
You’ll work with rehabilitation centres, healthcare professionals, service users, volunteers, supports and sponsorship partners to strengthen referral pathways, grow regional outreach and ensure amputees feel informed, connected and supported throughout their journey.
We are looking for someone who:
In return, we offer flexibility, autonomy, supportive leadership and the opportunity to shape services that have real impact.
Thames Rivers Trust (TRT) is part of The Rivers Trust movement. We focus on the promotion and delivery of an ecosystem-based approach to improving the River Thames, working with partners including Thames Water, The Rivers Trust, the Zoological Society of London (ZSL) and a network of Catchment Partnerships across the Thames Basin, to deliver an integrated approach to managing the river basin for people, biodiversity and the environment.
We are recruiting a Programme Manager to lead day-to-day delivery of the Water Company Partnership: a developing arrangement between TRT, The Rivers Trust, Thames Water and ZSL that works alongside and helps coordinate support for the 27 Catchment Partnerships of the Thames Basin. You will oversee delivery across all five of the Partnership's workstreams and be accountable to the Partnership Board for progress, combining day-to-day programme management with support to the Board's strategic oversight.
In practical terms, this role exists to help integrate Catchment Partnership hosts and partnership members with Thames Water's delivery programme, and to upskill those partnerships so they are equipped to plan, fund and deliver more on the ground themselves, building the same kind of productive relationships with other funders and partners too, not just Thames Water. It is a genuine opportunity to shape how a major water company and its environmental partners work together, and to help turn that partnership into real, measurable improvements for rivers and the wider environment across the Thames Basin.
Your responsibilities will span five workstreams:
● Governance: catchment partnership maturity and tiering, network structure and governance models
● Monitoring and Evaluation: river health scorecards, monitoring standards and evidence for investment decisions and Thames Water's PR29 submission
● Capability and Capacity, including CaPS: TRT's own Catchment Partnerships Support Programme, learning and development, and running the Thames Catchment Forum
● Catchment and Nature-based Solutions: supporting delivery of wetland, river restoration and storm overflow projects
● Blended Finance: developing environmental market mechanisms and diversified funding for Catchment Partnerships
You will also service the Partnership Board, coordinate quarterly reviews with individual catchment hosts, and act as TRT's key liaison with Thames Water, The Rivers Trust, ZSL and Catchment Partnerships across the region.
We're looking for someone with experience delivering environmental, catchment or nature-recovery programmes, strong partnership working and facilitation skills, and the ability to coordinate complex, multi-organisation programmes through influence rather than line management. Knowledge of the water sector, WINEP or AMP planning, nature-based solutions or blended finance would be an advantage, as would a project or programme management qualification.
Please note that we are interested in receiving and considering applications from candidates who may not tick every box. You may be just who we are looking for.
The details
Salary: £40,000–£42,000 per annum, dependent on experience
Hours: Full-time, 37.5 hours per week
Contract: Initially funded for one year, with planned funding for a further two years
Location: Thames Basin, home-based, with regular travel across catchments and to partner offices in London
Reports to: Chief Executive, Thames Rivers Trust
How to apply
Please send your CV and a covering letter, explaining why you're interested in the role and how you meet the person specification. More details in the full job description is available.
Closing date: 10pm, Sunday 30th August 2026
Interviews: Tuesday 8th and Wednesday 9th September 2026
To bring together organisations across the Thames River Basin, and foster collaborative working to benefit the environment, wildlife and communities.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Us
The National Landscapes Association represents and supports the UK’s National Landscapes (Areas of Outstanding Natural Beauty) - places where we want nature and people to flourish together. These living, protected landscapes are vital to the UK’s nature recovery, climate resilience, sustainable farming and wellbeing.
We work collaboratively and inclusively to ensure these treasured places are protected, restored, and accessible to all. We are looking for a proficient and motivated individual to help drive it forward.
About the Role
The Development Officer will support the delivery of the Association’s income generation and partnership strategy, helping to diversify and grow funding streams across corporate partnerships, philanthropy, grants and strategic collaborations. The role exists to support the identification, development and stewardship of partnerships, with a particular focus on outreach to secure private finance and build long-term relationships with partners, investors and philanthropic funders alike. You will play a key role in supporting the full partnership lifecycle, from prospecting and engagement through to proposal development, account management and delivery.
This role is for an enthusiastic and proactive development professional, who is looking to grow their experience in partnerships, fundraising and income diversification within a purpose-led organisation.
Key Responsibilities
See the role description for more information, including the person specification.
Why Join Us?
At the National Landscapes Association, you’ll be part of a passionate and forward-thinking team making a meaningful impact. You’ll gain experience working dynamically alongside experts across the UK, and help shape the future of our most valued landscapes.
To apply, please attach a CV and a covering letter (maximum two pages) outlining how you meet the criteria in the person specification included in the role description.
Please note: interviews will be held via Teams on Wednesday 9th September 2026.
Lead and champion activity, working with National Landscapes, to protect and restore the UK's most outstanding landscapes.



The client requests no contact from agencies or media sales.
We have an exciting maternity cover opportunity for a skilled relationship manager to join our supportive and growing team. You will manage and help grow our group of delivery partners, communicating the vital importance of improved numeracy for their staff, their business, their customers, or for the adults they support in the community.
You will build strong, mutually beneficial relationships, to support partners to implement and manage our programmes to improve number confidence and skills, as well as spotting opportunities to establish innovative new partnerships.
As Relationship Manager, you will play an important role in realising our vision by building long-term partnerships that provide sustainable impact for the organisation.
We are looking for someone who is flexible, able to pick up the job quickly, and use their own initiative to both strengthen relationships and establish new links. It’s not imperative that you come from the charity sector as long as you can show us that you have relevant transferable skills and an understanding of what it takes to be successful in this role. We welcome applications from people who may have struggled with maths and numbers and have a personal understanding of the experiences of our beneficiaries. This is a fantastic opportunity within a small but ambitious and dynamic organisation making a real difference to people’s lives and livelihoods.
As a charity, National Numeracy operates nationally, and for this role, we welcome applications from across the UK. You can work in the office in Falmer, East Sussex, and/or you can work from home. Our expectation is that you will visit Falmer occasionally during the year when the work requires. While much of the work for this role can be done from home or the office, it will also involve travel to meet with the team and partner organisations across the UK.
The role is a maternity leave cover expected to last between 9-12 months. We welcome applications from candidates looking to work either four or five days per week.
Applications without a cover letter will not be accepted. Please contact us following the instructions in the job pack if you would like to discuss any part of the role before applying.
Empowering people to thrive by using numeracy to open up opportunities and access brighter futures.
The client requests no contact from agencies or media sales.
Director of Business Development
Location: Old Trafford
The Manchester United Foundation (MUF) is a registered charity, set up to channel the worldwide passion for Manchester United to influence positive change within communities by developing unique and relevant partnerships, empowering young people through the delivery of innovative and educational programmes and developing greater understanding of social issues through education. The Foundation wholly owns a trading subsidiary – Manchester United Foundation (Trading) Ltd
OUR VISION
A future where all young people are empowered to achieve their goals.
OUR MISSION
We use the power of football and Manchester United to help young people make positive choices in their lives.
The Role:
The Director of Business Development will join the Executive Leadership Team (EMT) at Manchester United Foundation with a core focus on modernising and diversifying income streams that the charity accesses, whilst supporting the effective existing team in charity fundraising development and delivery.
The postholder will support with the development of a new strategy and capitalise on its focuses to identify and access funding streams to deliver the objectives set in this new plan.
Key Responsibilities:
Core Responsibilities
The Person:
Essential Experience
• Proven experience operating at a senior level in a charity, foundation, or complex mission-driven organisation.
• Strong track record of strategic development, organisational or project growth, and impact delivery.
• Demonstrable success in stakeholder management, partnership development, and fundraising.
• Strong financial acumen, including budget development and risk management.
• Experience within sport, football, youth development, education, health, or community sectors.
Desirable Experience
• Understanding of the Premier League / Football Charity / Elite football ecosystem and its social impact potential.
• Experience managing large, complex funding portfolios.
Skills & Attributes
• Outgoing, inspirational individual with strong core values that partners and stakeholders will resonate with
• Strategic thinker with the ability to execute at pace.
• Outstanding communication and influencing skills.
• Strong commitment to equality, diversity, inclusion, and safeguarding.
• Resilient, credible, and values-led.
Values & Commitment
• Passion for social impact and belief in the power of football to change lives.
• Commitment to safeguarding children, young people, and vulnerable adults.
• Alignment with the ethical standards and values expected of Manchester United Foundation, including:
• Integrity – acting with honesty and transparency.
• Inclusion – promoting equality and diversity in all programmes.
• Excellence – striving for the highest standards in delivery and governance.
• Impact – ensuring meaningful, measurable outcomes for communities.
Our Values:
Unite: Recognise the power of football across the world.
Nurture: Growing the potential of every young person.
Invest: Sustained financial investment aligning to our charitable objectives.
Together: Working as a team with our stakeholders.
Excellence: Delivering programmes to the highest standard.
Diversity: What makes us different, makes us stronger.
What We Offer:
At Manchester United Foundation, we recognise that our people are at the heart of our success. That’s why we offer a range of rewards designed to support your professional and personal well-being:
Our Commitment to You:
We believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity, and inclusion sit at the core of our recruitment strategy, and we welcome applicants from all backgrounds.
Ready to Join Us?
If this sounds like the perfect role for you, please submit your application by Monday 10th August
Manchester United Foundation is committed to safeguarding children and vulnerable adults, and as part of this commitment, all candidates will undergo a Disclosure and Barring Service check and reference checks.
If you need any adjustments to help you perform at your best during the recruitment process, please contact us, and we will be happy to discuss them with you.
It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Help shape the future of Ocean Literacy. We're looking for a commercially minded Partnerships Manager to grow our portfolio of corporate supporters and trusts while developing new partnerships that generate sustainable income. If you're an experienced relationship-builder who thrives on creating meaningful partnerships and generating income for a cause you care about, we'd love to hear from you.
About Ocean Generation
Ocean Generation is a UNESCO-endorsed Ocean education charity turning Science into Storytelling. We make Ocean Literacy accessible through film, pop-culture, and education programmes that empower practical action. Most people grow up unaware that the Ocean is keeping us all alive: Ocean Generation exists to change that.
Established in 2009 by film producer Jo Ruxton MBE, our award-winning documentary ‘A Plastic Ocean’, was named by Sir David Attenborough as “one of the most important films of our time” and ignited mass public awareness about the impact of plastic pollution. Today, we address a full range of human-made threats impacting the Ocean, with a particular focus on programmes for young people across the world.
Our Ocean Intelligence approach, how we translate complex Ocean science into engaging content through Science and Storytelling, has been endorsed by the Intergovernmental Oceanic Commission of UNESCO as a project under the UN Decade of Ocean Science for Sustainable Development.
Our vision is a world where society understands, values and acts for the Ocean.
Our mission is to improve Ocean Literacy by translating complex science into engaging content, programmes and practical actions.
As our Partnerships Manager, you'll help secure the funding that enables more people around the world to understand, value and act for the Ocean.
Role Summary
This is an exciting opportunity to join a small, ambitious charity where you'll have genuine ownership of a portfolio of corporate partners and trust funders while helping to shape Ocean Generation's fundraising strategy and long-term growth.
Account Management & Stewardship
Business Development & Income Generation
Partnership Activation & Organisational Collaboration
Skills & Experience Required
Essential
Desirable
What We Offer
Application Deadline
The closing date for applications is 5pm on Thursday 6 August 2026.
We will review applications as they are received and reserve the right to close this vacancy early if sufficient applications are received. Early applications are therefore encouraged.
Our Commitment to Inclusion
Ocean Generation is committed to being an inclusive and equal opportunities employer. We welcome applications from people of all backgrounds. If there is anything we can do to make the application or interview process more accessible, please let us know.
Please use your cover letter to provide a brief supporting statement (maximum 300 words) outlining why you're interested in the role and how your skills and experience match the person specification. A full cover letter is not required.
We’re on a mission to empower 50 million young people to take Ocean action by 2030.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The National Youth Agency is looking for a Business Development Manager
Business Development Manager
Contract: 12-month fixed term
Hours: Full-time - 37 hours per week
Salary: £43,054 per annum (dependent on experience and qualifications)
Location: Home-based in England with occasional travel for meetings, workshops, and team activities. Head Office is in Leicester.
What we do
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work.
About the Role
We are looking for an entrepreneurial and proactive Business Development Manager to develop relationships and opportunities with new clients, drive income generation and to grow the reach of the charity.
This role leads on securing new business opportunities across tenders, grants, consultancy, training, and government contracts, managing the process from initial research through to submission and handover. It focuses on building and maintaining relationships with partners across the public, voluntary, and private sectors, while promoting the NYA’s services and quality framework.
Key Responsibilities
As a Business Development Manager, you will:
Why Work for NYA?
Closing date: 14th August 2026
Please note: we reserve the right to close this vacancy early
Interviews: Week commencing 24th August 2026 (subject to change)
Please be aware that we will close this vacancy early once we receive a sufficient number of suitable applications.
We therefore strongly encourage you to submit your application as soon as possible and not to wait until the closing date.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
The National Youth Agency is an equal opportunities employer.
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
Please note: We use AI detector software, so applications or CV’s with high levels of AI generated content may be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance.
No agencies please.
Purpose of the Role
The Director of External Affairs and Growth is an SLT role responsible for leveraging the voice and power of the eoa's network to influence and accelerate the growth of the employee owned sector.
The role leads the eoa’s external affairs, policy and insights, marcomms and events, shaping the external environment for employee ownership and securing the funding and commercial income needed to support sustainable sector growth.
Key Responsibilities
Knowledge, Experience, and Attributes
What Constitutes Success in This Role?
Success in this role means having a positive impact on the growth of the employee-owned sector, strengthening the eoa’s influence and increasing the adoption of “great EO”. Stronger stakeholder relationships, greater advocacy impact and improved commercial sustainability through a diverse mix of grant funding, sponsorships and strategic partnerships will also be key indicators of success.
Key outcomes for the role
How to Apply
To apply, please submit:
Applications should be submitted before 9:00am 17 August 2026. We will close this vacancy early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible.
Interviews will be in two stages. The first stage will be a virtual interview via teams on
26 August. For those who successfully move to stage 2 there will be an in-person
discussion w.c. 31 August.
The eoa welcomes applications from people of all backgrounds, particularly those
who are under-represented. We recruit based on values, skills, and contribution to our
purpose.
We exist to grow and strengthen employee ownership as a force for powering fairer livelihoods, stronger businesses, and a more resilient economy.



ID: 1826 Service Manager
Service: Wigan Crisis Space
Salary: Starting at £37,211 and rising to £41,518 FTE per annum
Location: Wigan Crisis Space
Hours: 37 hours per week (full-time) – flexible across the week, hours will include some weekend and evening work
We offer flexible working arrangements - please see below for more details.
Contract: Permanent
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
This is an exciting opportunity to lead the service delivery our Wigan Crisis Space that operates in Wigan town centre. The service operates from 3pm – 10pm , 7 days per week. There is an expectation that the post holder will work flexibly to meet the needs of the service. Please see Job Description for additional information.
The Wigan Crisis Space forms part of the Greater Manchester VCSE crisis pathway, we are non- clinical alternative to A&E. The focus of our work is to offer timely support to adults who are experiencing mental and emotional distress and suicide ideation. The Crisis Space is an out of hours service that creates a safe space for adults to access timely compassionate support from trained recovery workers.
The Service Manager will have responsibility to line manage two Team Leaders, and overall leadership for the staff team working within the service. We are looking for a values driven leader who can work closely with the Operational Manager to support and develop the service to increase our reach to adults who are experiencing a MH crisis.
Main Responsibilities:
· working within the Wigan Crisis Space to provide leadership and management to the staff team to ensure the delivery of a safe, effective and appropriate service to adults living within the Borough of Wigan
· ensuring that the service is integrated, comprehensive and makes a difference to people using it, with clear focus on improving mental and emotional health and wellbeing and social outcomes meaning that people will be healthier, safer, happier, more resilient, more independent and better able to enjoy life opportunities.
· Facilitating opportunities for staff, volunteers and people who use the service to contribute to the ongoing development of the Crisis Space by sharing learning, listening and sharing and responding to feedback and by using the feedback from this to create and implement a continuous development plan
Main Requirements (for details check the job description and person specification):
· Experience of managing and leading teams within health, social care, voluntary sector or community-based services, including supervision, performance management and staff development.
· Experience of working with adults experiencing mental health challenges, including safeguarding, risk management, partnership working and achieving positive service outcomes
· Strong interpersonal skills, with the confidence and ability to present and communicate information effectively both in person and using a range of mediums to internal and external stakeholders, adults, children, young people and funders.
·Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced
Benefits:
- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays / of 30 working days plus bank holiday pro rata
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
· Click the “Redirect to Recruiter” link above and fill out our digital application form
· Closing Date: 7th August 2026 at 5pm
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email Rita Croome.
Our commitment to Equality, Diversity & Inclusion:
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community / particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.
All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.



Age UK Trading is looking for a highly experienced and customer-focused Senior Customer Oversight & Governance Manager to lead our oversight and governance activities across our portfolio of commercial partners.
This is a pivotal role responsible for ensuring that the products and services delivered by Age UK Trading's partners provide genuine value and positive customer outcomes, in line with the Age UK Trading Principles and, where applicable, FCA Consumer Duty requirements.
Working across internal teams and external partners, you will provide independent oversight, challenge and influence, using customer outcome data and insight to drive continuous improvement. You will also lead our customer engagement function, ensuring robust complaint governance, effective customer feedback mechanisms, and regulatory compliance.
This is an excellent opportunity for a governance, risk, compliance, customer outcomes or conduct professional who is passionate about putting customers at the heart of decision-making.
Age UK Internal Grade 4N- This role is referred to as a Senior Customer Manager within the charity.
Please note this role is Home Based with some London office attendance and periodic travel to our Devon office as and when required.
Must haves:
Experience
*Experience in a governance, risk, compliance or oversight role within an FCA regulated environment (ideally insurance / intermediary distribution).(A, I)
*Strong background in financial services, with an excellent knowledge and understanding of the Financial Conduct Authority and the regulatory landscape.(A, I)
*Experience of developing or maintaining oversight, assurance or governance frameworks to evidence customer outcomes and regulatory compliance.(A, I)
*Experience of using management information, customer insight and outcomes metrics to identify trends, risks and opportunities for improvement.(A, I)
*Experience of working collaboratively with internal and external stakeholders to influence change and improve customer outcomes.(A, I)
*Strong evidence of people development and management skills.(A, I)
Skills and knowledge
*Considerable evidence of ability to interpret a range of measures and datasets to identify meaningful customer and business insights. (I, P)
*Influential relationship skills at all levels and ability to use these to drive improvements for customers.(A, I, P)
*Sound knowledge of FCA regulatory requirements, including those relevant to distribution, Consumer Duty, and product governance.(A, I)
*Sound knowledge and understanding of sales processes, customer journeys and customer facing operations.(A, I)
*Ability to provide constructive challenge and make evidence-based recommendations to improve customer outcomes.(I, P)
*Excellent communication skills, both written and verbal.(A, I, P)
*Excellent knowledge of Work, Excel, PowerPoint and Outlook.(A, P)
Personal attributes
* Demonstrates sound judgement and confidence to provide independent challenge where customer outcomes may be at risk.(I, P)
* Highly collaborative, balancing constructive challenge with the ability to build trusted relationships.(I)
* Strong attention to detail combined with a pragmatic and solution-focused approach.(I, P)
Great to Haves:
Experience
* Experience of conducting Consumer Duty assessments, fair value assessments or product governance reviews.(A, I)
* Experience of complaint oversight, root cause analysis and customer outcome reporting.(A, I)
* Experience of managing governance forums or committees and coordinating associated reporting and actions.(A, I)
* Experience of developing and maintaining risk registers or supporting broader risk management frameworks.(A, I)
Skills and knowledge
* Understanding of FCA complaint-handling requirements and DISP rules.(A, I)
* Knowledge of risk management and assurance methodologies.(A, I)
* Experience of dashboard development and performance reporting using large or complex datasets.(A, I)
Personal attributes
* Curious and proactive, continually seeking opportunities to improve customer outcomes and governance processes.(A, I)
* Resilient and comfortable working in an environment requiring challenge, negotiation and influence without direct authority.(A, I)
What we offer in return
Additional Information
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
For a full list of benefits please click here
The client requests no contact from agencies or media sales.