Business Services Manager Jobs in Hammersmith, Greater London
Summary
- Strive for Excellence
- Show Compassion
- Respect others
- Collaborate
- Act with Integrity
- Respond to customers on the Housing helpline, managing enquiries, raising contacts in a CRM database, with a view to tracking and tracing, follow up and offering excellent customer Service.
- Responding to customer queries and complaints via telephone, email, and inboxes, responding in line with SLA's and policy to promote a customer focused service.
- Take ownership of complaints by responding in line with policy, escalating when necessary, taking ownership of resolution and communication promptly .
- Deliver the void (unoccupied) property bulletin, using web based systems, ensuring data and information is accurate. Distribute to customers in required format on a scheduled basis as directed by the property team.
- Business Information sharing - Take full responsibility to undertake critical data checks, utilising systems and other documentation, to verify data is reliable and correct. In line with GDPR share data with relative third parties.
- Manage and maintain relevant computer based property and client records taking personal responsibility for ensuring the accuracy of data and recorded information.
- Provide detailed reports and information to produce mail-merge data, stakeholder and business information in line with key deadlines and compliance.
- Managing retention and disposal of information and files in line with GDPR and departmental policy.
- Manage the incoming mail service delivery through electronic means as well as incoming post (Church House), liaising with key business partners to establish a routine method of ensuring correspondence is directed to the correct team / department , cheques are handled in line with financial requirements and documents are returned where necessary.
- Manage standard letters / generic forms / I&R assessments as required, delivering a robust support service across the wider housing team.
- Create new and amend existing third-party details and ensure the accuracy of recorded information
- Liaise with utility suppliers, Local Authorities, customers and colleagues to ensure accuracy of data, including meter readings, void and occupancy date for council tax.
- Provide supporting information to clarify property status and request amended accounts to reflect this.
- Where necessary, investigate and respond to enquiries, including account queries, this may include enquiries from contractors, suppliers and other third parties.
- Challenge where necessary, to ensure value for money and quality of service from suppliers.
- Manage meter move requests and arrange prompt payment whilst liaising with all involved parties.
- Take responsibility for the day to day processing of payments across the Business team to include all departmental accounting functions in relation to works orders, purchase and framework orders, credit notes and invoices across charity and administrative company accounts, with particular focus to void costs, within required timeframes and in line with Service Level Agreements.
- Produce data uploads for finance transactions, ensuring accuracy of data and sign off completed data.
- Working collaboratively alongside our Finance and Resources partners to ensure prompt payment and when required, investigate queries that arise.
- Escalate issues and problems to managers when necessary to ensure payments are made on time, thus avoiding late payment fees and charges.
- Where necessary, engage with suppliers, contractors and customers ensuring that information is clear, concise and understood to achieve resolution.
- Support the management of the legacy mortgage scheme, supporting the Business Services Team Leader and Business Administration Officer (Mortgages), providing clarity and support on a range of queries and tasks.
- Manage quinquennial inspections in line with stakeholder agreements, refunding customers and producing monthly update reports.
- Develop knowledge and skills on mortgage redemptions, working closely with solicitors and customers to progress and complete sales and redemptions promptly.
- To ensure that data held in QL / SAP is complete, accurate and reliable through regular assessment of data using analysis and cleansing where necessary and to take personal responsibility for ensuring the accuracy of data and recorded information across all business streams.
- Produce stakeholder reports, business reports and information to enable transparency across the business, in line with agreements and compliance.
- Data management and entry for key information relating to insurance revaluations, working collaboratively with colleagues to ensure insurance values are periodically reviewed.
- Produce and take responsibility for mail-merge data to enable communication to customers and stakeholders as and when required.
- Provide administrative support services to the business team whilst maintaining effective internal communication across all teams to ensure information is shared and understood.
- Develop a culture of team collaboration to maintain day to day Business as Usual, working together effectively to get the job done.
- To organise your work to meet key objectives, on time and to agreed standards.
- Seeking continuous improvement in the way we deliver services.
- Responsible along with team members for ensuring continuation of service in the absence of other staff.
- Review and challenge existing processes and procedures, with a view to recommending new ways of thinking and managing tasks.
- Excellent attention to detail and methodical approach to checking information and detail.
- Proven experience of operating in a customer facing multi-channel / service environment.
- Ability to support operators and senior operators in their tasks and decision-making, only escalating to the line manager if you are unable to resolve the issues within the team.
- To work collaboratively with and through others. Supporting the wider team with clear communication and direction.
- Experience of having worked in a fast paced, customer focused environment.
- Good knowledge and application of Microsoft packages with intermediate level in Microsoft EXCEL
- Excellent levels of literacy and numeracy
- High level of professionalism, care and integrity, ensuring a positive image of the organisation is promoted at all times.
- Strong time management skills
- A positive attitude and ability to adapt to changes, enabling business growth and change
- Ability to work with minimum supervision, using problem solving skills and initiative to provide a customer focused service.
- Highly organised with the ability to multi-task and be flexible to respond to service delivery requirements.
- Ability to build strong relationships
- Ability to work flexibly, balancing competing priorities and meeting deadlines whilst understanding the needs, timescales and deadlines of others
- Strong oral and written communication skills to work effectively with colleagues, customers, business partners and stakeholders
- Strong analytical skills with the ability to collect, organize and analyse, significant amounts of data with attention to detail and accuracy
- Creative and innovative thinking with the ability to develop new systems, procedures and solutions
- Experience of accounting processes including management of purchase orders and other related tasks
- Knowledge of SAP financial systems and Aareon QL Housing Management System would be beneficial.
- Previous experience of working in a housing or charity setting.
- A salary of £33,382 plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of salary.
- 25 days annual leave (increasing to 30 days within 5 years) plus three additional days
- Flexible working hours and location, with an expectation of just 1-2 days per week in our office in Westminster
- Structured induction programme and access to a range of development opportunities including apprenticeships
- Access to Occupational Health, and an Employee Assistance Programme
- Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies
Are you looking for an exciting opportunity and the chance to make a real and lasting difference for others? Join Kinship, Britain’s biggest charity supporting kinship carers.
Kinship carers are strong, capable and fiercely determined to ensure they get what they need to support their kinship family. And we want to support them to feel confident to do that.
Kinship is the leading kinship care charity in England and Wales. We support, campaign and raise awareness of kinship care and the issues affecting kinship carers every day.
Kinship care begins in crisis. A child whose parents are unable to care for them, for whatever reason. It’s frightening, confusing and heart-breaking. Instinctively, a loved one steps in – a grandparent, brother, sister, aunt, uncle or family friend. They are now a kinship carer, bringing up the children they love. It’s life changing and challenging raising children who’ve been hurt or neglected, but kinship carers do it anyway because they put the children first.
About the role
We are looking for an experienced and committed Business Development Manager to join our growing charity. Responsible for winning new business and retaining existing contracts to achieve financial and growth targets, this is a pivotal role at Kinship. If you are self-motivated, have experience of producing high quality, successful bids, can think strategically, and love to work collaboratively across teams, we want to hear from you.
Key responsibilities include:
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Lead on all commissioning activity at Kinship directly with commissioners and through tendering activity.
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Lead and support the creation of high-quality bids including writing technical questions and method statements.
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Develop and maintain a thorough knowledge and understanding of Kinship, the external environment, and kinship carers and integrate this knowledge into business development activity and bid production.
Essential requirements include:
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Experience of successful bid production and bid management – from identification of opportunity through to submission. Track record in successful tendering for retention of contracts and new business.
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Excellent communication skills – both written and verbal. Able to articulate and translate complex ideas and service delivery models into compelling, structured, and high-quality written propositions.
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Ability to analyse large volumes of information to develop clear and compelling bids and proposals.
Key dates:
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Application deadline: 5pm on Thursday 30 May
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Interview date: Thursday 13 June (in-person, London)
Kinship are an equal opportunities employer. We warmly welcome applications from appropriately qualified people from all sections of the community and aim to promote diversity.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About Us
Inspire is a charity based in East London. We inspire children and young people across London and beyond, using data to understand the barriers they face and connecting them with a range of employers and opportunities to open doors to their success.
We have over 30 years of experience in delivering high quality services and programmes to children, young people, schools, local authorities and employers. Working alongside our large network of employer volunteers, we design and deliver programmes that inspire and support children and young people to create a positive future for themselves in their journey from the classroom to workplace. We provide them with independent careers guidance, high aspirations and strong employability skills.
The Opportunity
We are seeking a Partnerships Manager to join our team. This is an exciting opportunity to join our Business Development Team and make a significant contribution to delivery of the charity’s high quality services to children and young people, providing them with opportunities and inspiration to enable them to achieve their potential, create a positive future for themselves and open doors to their success.
If you are self-motivated, enthusiastic and confident with experience in successfully securing, managing and developing partnerships from initial prospect research through to contracting and ongoing management, then this role is for you. Working alongside the Director of Business Development and Partnerships, you will support and contribute to the charity’s business development strategy with responsibility for managing activity including raising funds for Inspire from a range of sources including corporate partnerships, community fundraising, trusts and foundations.
Key responsibilities of the role include:
1. Writing and submitting applications for new funding to statutory bodies, trusts, foundations and corporates.
2. Researching funding opportunities, competitors and market trends.
3. Developing and maintaining an annual calendar of community fundraising activities.
4. Identifying new business development opportunities and developing a pipeline of opportunities and proposals.
5. Management and growth of Inspire's entry to mid-level corporate partnerships.
6. Working with delivery team colleagues to ensure funders’ reports are completed on time and to a high standard.
Benefits
29 days annual leave plus bank holidays
3 volunteering days per year
Family friendly policies
Hybrid working arrangements
If you have the skills and desire to join our team, please see our job description for further details.
How to Apply
If you wish to apply for this role, please provide your CV and a covering letter outlining why you are suitable for the role, clearly addressing the requirements of the person specification.
Closing date
Interviews will be held on a rolling basis. We will review applications as we receive them and aim to appoint as soon as we meet the right person. We reserve the right to close the application process early if we find a suitable candidate.
Unfortunately, due to the number of applications we receive we are unable to contact unsuccessful applicants.
Inspire is committed to safeguarding and promoting the welfare of children and young people. The successful candidate will be required to apply for an Enhanced Disclosure via the Disclosure and Barring Service.
The client requests no contact from agencies or media sales.
Job Purpose and Summary
- To provide strategic financial leadership through strategic planning and robust reporting to ensure financial sustainability and facilitate growth of the organisation in order to maximise impact, in line with charitable objectives.
- To act as company secretary and provide oversight of IT.
Responsible to CEO
Direct Reports 2-4 x Finance admin and 1 x IT
Location Remote, with minimum one day per week in office with team (location flexible)
Hours Flexible (as required to do job effectively).
% FTE 0.8 to 1.0 FTE
FTE salary range Senior Leadership Team Scale (£55-65k per annum)
Scope Across Bild Group (Bild, Bild Association of Certified Training and Restraint Reduction Network)
Key Responsibilities and Accountabilities
Responsible for:
- Financial oversight and leadership.
- Providing robust financial information to inform and improve operational management and decision making to further the charities’ objectives.
- Ensuring financial sustainability of the charity and facilitate growth and development to further charitable aims.
- Ensuring appropriate financial probity and controls in place.
- Financial planning including budgeting and forecasting.
- Financial reporting including monthly management accounts so that Directors and Trustees understand the financial health of the organisation.
- Financial compliance including with HMRC and Charity Commission.
- Facilitating Finance Sub Committee of the board, in coordination with Treasurer.
- Support Chair of Finance Sub Committee in providing assurance to the Trustees in relation to financial strategy, performance and financial sustainability.
- Effectively management of financial risks as part of organisational approach to risk management.
- Appraising the financial viability of plans, proposals, and feasibility studies.
- Monitoring and reporting on the financial health of the organisation.
- Oversight of and being responsible for the preparation and submission of all statutory financial accounts and returns.
- Ensuring effective Payroll function and Pension scheme.
- Effective procurement procedures to ensure services are best value for money.
- Ensuring effective financial audit.
- Maintaining positive and healthy cash position.
- Leading, with support from CEO, on commercial decisions including pricing.
- Identifying efficiencies to ensure the lean operation of the organisation.
- Timely completion of all Statutory returns.
Business:
- Act as Company Secretary supporting trustees to ensure all legal and statutory compliance with Charitable Articles and Charity Commission requirements.
- Oversight and continuous improvement of IT (and data) systems (with support from out-sourced IT support) to ensure efficient and effective workflow across the organisation.
- As business manager, lead on risk management and KPI dashboard reporting to trustees and Finance Sub Committee.
Person Specification
Qualifications
- Qualified accountant (CCAB/CIMA/ACCA) (essential)
Experience
- At least 5 years’ experience as an accountant (essential)
- At least 3 years’ senior leadership experience (essential)
- At least 3 years’ experience managing a staff team (essential)
- At least 3 years’ experience in registered charity OR health and social care (essential)
- At least 2 years’ experience of working at Board level (desirable)
- Significant experience of both accounting and financial management environment.
Competencies
- Proven ability to present financial information in accessible format.
- Proven ability to think and plan strategically and commercially.
- Proven ability to interpret financial reports and advise on any appropriate action required.
- Ability to communicate financial information clearly and accurately.
- Proven track record of facilitating growth and development.
- Proven track record of facilitating continuous improvement.
- Proven track record of successfully implementing new IT systems.
- Good understanding of IT systems including AccountsIQ (or equivalent finance systems) and Salesforce (or equivalent CRM system).
- Positive and solution focused thinking.
- High integrity and openness combined with commitment to good governance.
- Proven ability to develop positive relationships across the organisation and with external partners.
- Proven track record of effective collaborative and partnership working with CEO / Treasurer.
- Track record of effective leadership skills including as acting as a role model within an organisation, promoting positive culture and living the organisational values.
- A commitment to human rights and inclusion of people with disabilities.
- Demonstrate values congruent to Bild values.
Further information
- All staff at Bild are required to treat sensitive material confidentially and comply with data protection legislation.
- All staff working at Bild are required to read and comply with required policies, including health and safety policy.
- Job descriptions may be reviewed after 6-month probation and at annual performance review.
Application and Closing Date
Applications are invited by CV and covering letter.
Closing date is 5pm on Monday 27 May 2024
Equal Opportunities
Bild strives to be an equal opportunities employer. In working towards this aim no employee, or job applicant will receive less favourable treatment on the grounds of their role, gender, age, disability, race, nationality, ethnic or national origin, colour, sexual orientation, domestic circumstances, social and employment status, gender reassignment, privately held political opinion, trade union membership, religious or similar philosophical belief, or disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Bild is committed to ensuring all employees have fair and non-discriminatory systems for recruiting or accessing training to enhance the development or promotion of staff.
An exciting opportunity has arisen for a Retail Sales Manager to join our Retail Fundraising Team. This role will require the successful candidate to work with the Head of Retail, the Retail Sales Manager and be responsible for supporting the development and delivery of a retail strategy, as well as agreed income and expenditure budgets for the charity’s retail operations.
Staff benefits include, shuttle bus, and more… Read more below
Role Requirements
The post holder will line manage the charity’s Shop Managers, supporting them to achieve agreed income targets. Working with colleagues, this role will also be responsible for proposing and then implementing new business initiatives, such as pop-up opportunities, niche offers and promoting online sales within the team as well as monitoring expenditure in line with budget expectations.
With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.
Interview Date: To be confirmed.
Strictly no agencies, please.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, Zest; our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
This role is only open to candidates who have Right to Work in the UK.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
We are seeking an experienced fundraiser with a passion for our mission to equip our organisation with the financial resources needed to meet our objectives as we work to scale our fundraising by growing our charitable income across all funding streams, maximising supporter engagement and fulfilling fundraising operational duties such as ensuring that we have a database that is organised, up to date and fit for purpose.
This is a new role, joining a small but growing Fundraising Team, and having a real input into our plans and strategies for the future. Reporting to the CEO, the successful candidate will oversee most fundraising income generation activity.
The Fundraising Manager will build positive relationships to secure significant income and develop new relationships specifically with churches and individuals, bringing in regular and targeted income through regular donations, fundraising campaigns and events. The ideal candidate will have fundraising experience covering several areas including Individual Giving; Churches, Fundraising Appeals/Campaigns as well as experience in managing the operational aspects of fundraising (database, compliance with codes of practice and fundraising regulations, creating fundraising campaigns and ‘asks’). Through this, you will assist the whole organisation in our commitment to showing kindness, raising self-belief, and inspiring hope for the future in the individuals we serve.
Main duties and responsibilities
Fundraising Overview
1. Develop, deliver, and monitor a fundraising strategy for Pecan.
2. Maximise the contributions and connections with local churches and individuals.
3. Coordinate all Appeals including the Pecan and Foodbank Christmas fundraising campaigns and Big Give Campaigns across all income and media streams.
4. Research and utilise new fundraising streams and opportunities across Pecan such as Payroll Giving, Legacies, in Memory Giving and Online Giving.
Supporter Engagement and Stewardship
1. Establish systems, procedures, proactive stewardship, and an engagement programme to provide the highest levels of service to Pecan’s supporters.
2. To be responsible for thanking all supporters and managing a supporter engagement journey – ensuring that effective processes are in place and driving levels of satisfaction and loyalty.
3. Act as the ‘first point of call’ for all supporters and managing complaints and issues, ensuring they are reported centrally within agreed procedures, that they are resolved or escalated as necessary and maintaining excellent communication with supporters throughout these processes.
4. Develop and implement stewardship programmes including reactivation of lapsed donors.
Database Management
1. Assist with setting up our CRM database with responsibility of developing and maintaining the database, ensuring efficient, appropriate data capture and analysis for the purpose of effective stewardship, fundraising and communications.
2. Maintain data management standards, assisting with the implementation of processes and policies ensuring best practice is followed.
3. Train other staff members to be able to use the database sufficiently.
4. Ensure all records, fundraising data and fundraising administration is kept up to date and all information is GDPR-compliant.
5. Reconcile fundraising income with the Finance Manager, including Gift Aid claims, missed, failed payments and Direct Debit cancellations.
Individual Giving
1. Develop an Individual Giving and Acquisition strategy that drives growth for individual giving across multi-channel campaigns and initiatives.
2. Lead all individual giving streams such as direct mail appeals, online donations, regular campaigns and appeals to maximise income generation.
3. Work with the Marketing Manager on fundraising communication and to ensure donors are kept up to date on the difference their support makes.
4. Develop campaigns and messaging that engages new segments and audiences.
Church Giving
1. Inspire churches to journey with us as we transform lives in Peckham.
2. Pioneer and develop a broad range of relationships with churches, organisations, and denominations across Southwark.
3. Work strategically with denominations to inspire partnership and engagement with Pecan across their networks and congregations.
4. Build a team of speakers who will host and speak at meetings with churches and Christian networks in Southwark.
5. Be willing to represent Pecan at external events, including Christian exhibitions and festivals, church talks etc…
6. Increase income from churches.
Fundraising Appeals and Campaigns
1. Work alongside teams and Partnerships Manager to project manage fundraising appeals and campaigns including Pecan at 35yrs; Christmas Campaigns etc.
2. Overall responsibility for Big Give Campaigns.
3. Oversight of Enthuse campaign pages.
4. Establish a corporate fundraising strategy with an accompanying narrative, alongside the Partnerships Manager, to explain the work of Pecan to potential company supporters.
5. Tailor campaigns and appeals for different audiences and supporters alongside Partnerships Manager to target corporates; smaller local businesses; individuals and churches.
Staff and Volunteers
1. Support with recruiting fundraising volunteers as appropiate.
2. Management of a part time Partnerships Manager with responsibility.
3. Work closely with Head of Services and Head of Food Services to ensure all fundraising is coordinated.
Wider organisational responsibilities
· Attend Pecan team meetings as and when required, including meetings where there may be a time of prayer and reflection.
· Read and adhere to all policies and procedures.
· Lead on applications to charitable trusts or statutory bodies with support from the Head of Services.
· Undertake responsibilities associated with being a member of the Pecan team.
· Perform all the duties required by the post in line with Pecan’s ethos and values statement, its commitment to a policy of equal opportunity and its aim of serving the community in a caring and practical manner.
· Carry out other duties as agreed by the Chief Executive Officer.
· In agreement with your line manager, pursue a personal programme of learning and development to enhance your skills and performance.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Organisation Overview
CDS UK (the Clinic for Dissociative Studies) is a psychotherapy service, established 25 years ago to provide assessment and long-term specialist outpatient treatment to people with dissociative disorders. Its patients have often suffered the most extreme forms of abuse over a long period, and represent one of the most vulnerable and complex client groups. CDS UK is a Charitable Incorporated Organisation (CIO) and an Independent Provider to the NHS, and is subcontracted by NHS commissioning organisations nationally on a discretionary perpatient basis, where local mental health services are unable to provide appropriate treatment. CDS UK has a small core team of employees, mainly based around London, and a larger group of associate therapists, support workers and supervisors working throughout England and in Scotland. The organisation has seen steady growth in referrals over the past few years.
Job Summary
One of the key elements of the role will be to manage a caseload of referrals from receipt of referral through to submission of funding application and referral outcome. The postholder will be one of two people within CDS UK’s core team with responsibility for this.
There will also be an allocations management function, involving matching new (and/or existing) patients with suitable clinical staff, usually from within CDS UK’s group of associates, but sometimes via the recruitment of new practitioners.
The role will include a range of other tasks key to the successful functioning and development of CDS UK. Amongst these are maintaining a log of, and costing where appropriate, allpotential service developments (from requests for training to submissions to funders), developing reporting from basic information systems, checking and sending of patient progress reports and monitoring of patient funding. They also include developing our outgoing communications – such as via our website – and helping to explore opportunities for developing our charitable arm.
As part of our small Business and Administrative Team, the role will encompass some ad hoc administrative tasks, and may require delegation of some tasks and/or some line management duties as required.
The post-holder will work on their own initiative and independently deal with issues of workload and problem-solving, becoming a specialist in their areas of work within an agreed period, supported with appropriate training if required. This will include responsibility for analysing, interpreting and comparing a range of complex material, proactively reporting on key metrics, and helping to develop systems and procedures to serve the aims of the organisation.
Please see the full Job Spec and Person Spec in the attached PDF.
Closing date 16/05/2024, interviews 22/05/2024, applications (CV and cover letter) via email or CharityJob.
To organise an informal chat about the role, please email us.
HOW TO APPLY:
Please send your CV and a supporting letter stating how you meet the criteria to us by midnight on the 16/05/2024. This can be via CharityJob or to our recruitment email. Interviews will be held in-person at the clinic on 22/05/2024.
For an informal chat about the role, please email us.
The client requests no contact from agencies or media sales.
Funding Business Manager
P/T– 26 hours per week
Dyscover is a small, specialist charity providing long term support and opportunities to adults with aphasia, a complex language disability. We are looking for an experienced Business Manager with a strong Fundraising and Marketing background to join our team.
· Experience raising income from a range of income streams particularly Trusts and Foundations also including skills in managing events, individual donors, legacy, corporate and community fundraising.
· Finance and Project management experience.
· Strategic development skills.
· Health, wellbeing, and disability experience within the sector would be ideal.
· Marketing experience; organisational promotion, digital, social media, website and branding. Health service marketing would be an advantage.
· Excellent interpersonal & communication skills with good disability awareness.
Location: Office based (Hybrid considered) Leatherhead KT22 0BN with free car parking.
Salary: £35k (pro-rated)
This is an essential management role within an expanding, unique and innovative organisation which strives towards being a centre of excellence for people with aphasia.
A highly productive, energetic and extremely well organised individual is required to take responsibility for managing the business side of the charity.
In this rewarding role, you will need to be a strong team player with a good line management style, flexible and confident in initiating decisions, engaging with stakeholders, and communicating effectively. You will need to be able to simultaneously deliver on a number of key projects and funding applications and work to tight deadlines. Experience of working in the 3rd sector is essential.
You will be in regular contact with adults with care and support needs and their families and will play an important role within the organisation, so empathy, patience and a sense of humour are essential. k
Extended closing date for applications is 11.59pm Wednesday 8th June 2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Phoenix Futures have an exciting Remote opportunity for someone to join the Business Development team and help shape the future of specialist treatment for people recovering from addiction.
We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity
The Role
This is a work from home post and can be based remotely anywhere within the UK. There will be the need to travel to meetings in London occasionally and travel to our services across England and Scotland on an ad hoc basis.
As the newly appointed Business Development Finance Partner, you will work closely with the Head of Business Development and Director in identifying and evaluating new opportunities as well as working across the Organisation to support ongoing contract management and financial business management activities.
You will support our operational leadership across the UK to evaluate, monitor and review the financial aspects of new business opportunities, leading on financial elements of tenders and grants as well as contract management and risk appraisal processes.
The position provides an ideal opportunity for individuals with a strong finance background (qualified or part-qualified accountants) to develop and enhance their careers through transitioning into a business management role.
You will be part of a passionate and skilled Business Development team, supporting the vital work delivered by Phoenix Futures across the UK.
About You
To join us as Business Development Finance Partner, you will need:
- Proficiency in the use of Microsoft Excel
- Excellent literacy and report writing skills
- Experience of budgeting for tendering / contracting for services
- Excellent communication skills and ability to interpret and explain budgets and pricing to operational staff
- Qualified in or working towards a professional accounting qualification
- Empathy with the mission and values of Phoenix Futures
Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.
So, if you’re seeking your next challenge as a Business Development Finance Partner, please get in touch or apply today.
Your Rewards
- Salary of £34,400 pro-rata (FTE £43,500) working 30hrs across the week with flexibility that allows you to balance home and work
- Up to 8½% performance related pay annually
- 25 days’ annual leave pro-rata, plus Bank Holidays (increasing each year to a maximum of 30 days)
- Benefits including season ticket loan, pension scheme and life assurance
- Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
- Continuous training and career development via PXL our dedicated learning management system
- Access to a 24/7 Employee Assistance programme including telephone and online access
- A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
- We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.
The Team
The Business Development team are responsible for leading on new and emerging opportunities to support people with substance misuse issues – securing opportunities to deliver residential rehabilitation, community, housing and prisons services.
About Phoenix Futures
Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment. Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future. Find out more on our website.
Interview Process
We want you to feel comfortable to be your best during the interview process, so that you can get to know Phoenix and we can get to know you. If shortlisted, you will be contacted for a short digital interview via Microsoft Teams in June.
Successful candidates will be selected for a face-to-face interview, for which there will be a psychometric assessment and aptitude test to complete, in the form of a systems task. All details will be provided in advance so that you can feel adequately prepared and we can support you with reasonable adjustments as required.
The client requests no contact from agencies or media sales.
We are looking for an experienced Operations Manager to cover parental leave.
The successful candidate will have accountability for several key areas of operational delivery of BITC’s programmes across England, Scotland and Wales. This role will ensure the high quality and consistency of performance through these aspects of operational delivery and development, working closely with businesses, internal stakeholders and external partners. This role is responsible for leading and managing a high-performing team, delivering programmes and contractual obligations across their patch. The post holder will lead on driving programme/contractual performance (both KPI’s and financial) motivating and inspiring the team. They will also have responsibility for ensuring continued funding from key partners and securing new income; monitoring and reporting on this important activity as it contributes to BITC's vision within a set geographical area or programme/project areas.
The successful candidate will have knowledge and experience of:
· Managing the delivery of contract and programmes to meet contractual obligations
· Working with business, schools and/or community organisations to create beneficial relationships
· Providing leadership, motivation and development for a dispersed team to achieve excellent results for businesses and beneficiaries
· Securing funding for impact programmes
This is a fixed term contract for approximately 10 months to cover parental leave.
The location is flexible - candidates can be based at home or at their nearest BITC office.
The salary level for this role reflects the contractual location and the programme funding. The salary range is £33,120 to 41,000 per annum (regional) and £36,225 to £44,000 London office based.
The role is full-time - 35 hours per week.
Closing date: 26 May 2024 at midnight
Interview date: w/c 3 June 2024
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
The Partnership Manager role will report to the CEO and sit within the Business Development Team.
The Partnership Manager will be responsible for identifying new business opportunities in order to generate revenue, improve profitability and help the business grow. You will have a clear ability to tailor the way we sell our services to potential clients.
You will lead and support others across the company to communicate our service offering to external stakeholders that will directly contribute to the company’s growth strategy and impact.
The Partnership Manager will also be a key member of the department and contribute to, departmental strategies, systems and maximising efficiency, and communicating our brand values and services that attracts a wide range of clients.
In this role, you will work closely with the Digital Communications and Marketing, Monitoring and Evaluation, Programme and Finance teams.
Essential Experience
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Have a minimum 5 years sales and client relationship experience
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Proven success in a similar role, with a track record of securing income through multi-year partnerships
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Strong relationship management skills, particularly within the education and/or corporate sector.
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Ability to manage a heavy and varied workload effectively and maintain high levels of both accuracy and output
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Ability to think strategically and identify new opportunities and initiatives to grow the business
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Excellent verbal and written communication skills, with experience of producing high quality written materials that are tailored to the needs of specific internal or external audiences.
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Experience managing a CRM system, sales systems flow and executing sales campaigns/funnels
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Experience working in a fast-paced environment and working independently to find solutions to problems
The client requests no contact from agencies or media sales.
Our Business Development department is integral to the success of our organisation and we are looking for an experienced, organised and driven individual to fulfil the role of Head of Business Development.
We are looking for someone who is comfortable in leading and co-ordinating a team. You will lead and operationally manage the department in our external business development engagement activities as well as our internal, cross-departmental collaboration working towards our ‘Evolve Strategy’.
You will have a clear and demonstrable understanding of configuring, organising and developing business development strategies and an understanding of how an awarding body operates particularly within the education landscape.
A proactive communication style, strong organisation and interpersonal skills and a decisive nature are key qualities required in this role. You will operate in a flexible and predominantly remote working environment; therefore a demonstrable experience of working using your own initiative alongside a desire to innovate and test new ways of working are essential.
Your team will be supported by a Business Development Co-ordinator and two Business Development Managers, each focused on retention of business and new business (New Business Development Manager to be recruited). Additionally, a team of Business Development Officers and Centre Engagement Executives also support the team.
We view this role as an integral part of successfully delivering our strategy. You will have the opportunity to shape the way your department operates to support the needs of the business as well as our centres.
The role fits within the wider Leadership Team and working closely with other HODs and Managers will be a key ingredient to success.
Role purpose:
- Set & deliver the Business Development Strategy alongside the Director of Engagement that supports growth, reach, and impact of Leadership Skills Foundation programmes.
- Drive operational progress by developing positive and proactive working relationships with other Heads of Department.
- Influence the future direction of the Leadership Skills Foundation as a member of the Leadership Team.
The main resposnsibiltiies will be:
- Effectively manage and develop the Business Development Team and relationship management functions to meet agreed budgets and maximise learner/programme registrations.
- Accountable for the Business Development team’s sales planning and forecasting including annual budgeting.
- Regularly developing and presenting clear insight and analysis on market activity, responsibilities, and opportunities.
- Work closely with the Head of Marketing & Communications and New Business Development Manager to devise and deliver targeted new business campaigns and activities.
- Work closely with the Retained Business Development Manager to devise and deliver strategies to retain and grow our centres.
- Work with the Business Development Coordinator to ensure engagement processes and the customer journey meet the needs of centres efficiently.
- Maintain a working knowledge and up to date awareness of the sectors, market audiences and landscape the Leadership Skills Foundation works with.
Head of (HOD) Responsibilities
- Implement the one company/vision/culture and demonstrate its impact.
- To carry out environmental scanning to recognize opportunities and challenges and formulate appropriate actions to position the Foundation in line with its agreed objectives.
- To implement and develop appropriate business management capabilities and practices across the organisation.
- To operationally implement the strategy and set work expectations as agreed by the Board and the SLT.
Skills, experience and knowledge
- An understanding of education systems in the UK
- Previous experience in a sales environment and understanding sales processes.
- Experience of managing pipeline systems
- A proven track record of delivering income growth
- Analytical thinking and evaluation skills
- Ability to present information concisely using Microsoft Office programmes.
- Strong interpersonal and communication skills
- Leadership capabilities
Desirable
- Previous experience of managing a sales team and managing direct reports
- An understanding of awarding bodies and their operating landscape
- Familiarity with Microsoft Power BI
The Head of Business Development will receive a generous salary, a flexible and agile working environment, private Vitality healthcare (subject to successful completion of probationary period), personal development opportunities, enhanced pension, enhanced holiday and sick pay and an extended Christmas break.
If you want to be part of thriving and evolving organisation, then we would love to hear from you and look forward to receiving your application.
The client requests no contact from agencies or media sales.
Tommy’s believes that pregnancy complications and baby loss should not be seen as ‘bad luck’. Through their four research centres, specialist antenatal care clinics, pregnancy information services and campaigning work, they support people who refuse to accept that a baby’s death is ‘just one of those things’.
The Partnerships Manager will manage a portfolio of commercial and fundraising accounts totalling c.£250k, as well as some new business development. The portfolio includes a £60k per annum CRM relationship with Plum & Ashby, focused around the Wave of Light candle campaign for Baby Loss Awareness week, with lots of influencer and comms engagement. The new business element will support the Senior Partnerships Manager and the Head of Corporate in their new strategy for increased brand, strategic and coty partnerships.
Key responsibilities:
- Account manage and build strong relationships with corporate partners at a 5-figure+ level
- Create and deliver high quality account management and stewardship plans for your accounts
- Build strong relationships with all key stakeholders internally and externally
- Take a proactive role in developing and nurturing a pipeline of new opportunities
Essential criteria:
- Experience of fundraising in a charity setting – ideally in corporate partnerships, although we’d also be open to transferable skills from trusts, major donors or community fundraising
- Successfully managing funder relationships at a 5-figure+ level
- Experience owning and delivering upon a fundraising target and KPIs
- Takes initiative, results driven, proactive, empathetic and collaborative qualities
Expert recruitment for fundraisers and charities.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
If you’re passionate about building partnerships which transform lives, we want to hear from you. Every year, thousands of people receive life-changing support from Back Up – and with your help, we can do even more
As Corporate Partnerships Manager you’ll be responsible, for driving and developing the Corporate Fundraising Strategy. With support from our trustees, the fundraising board and committees, your focus will be on identifying and securing long-term, strategic partnerships with a variety of organisations as well as building on and maintaining those already in place.
We pride ourselves in the strength of our partnerships and the impact they have – and are looking for someone who feels just the same as we do. Sound like you? Get in touch!
We have a proven track record in service delivery and a well-established donor base of longstanding relationships. With current pressures on health services, the need for our services is greater than ever and we must explore new ways of working in partnership to ensure we deliver. What sets us apart as a charity is our user-led philosophy, and our fun and inclusive culture. We value diversity and prioritise work-life balance and the wellbeing of our staff and volunteers. We focus on staff development, empowerment, and recognition.
Key stakeholders:
Trustees, fundraising boards and committees, corporate foundations, supporters, major donors, friends, and families of people with spinal cord injury, Back Up staff, volunteers, and trustees.
Application instructions:
Please apply by submitting the below to recruitment @ backuptrust . org . uk
• To apply please send your CV and covering letter max two sides A4 (saying why you want the job and explaining how you fit the person specification)
Any questions about the role, just email charlene @ backuptrust . org . uk to find out more information.
We will acknowledge receipt of your application, and then let you know if you are to be invited to interview.
Closing date: We will work on a rolling basis, arranging interviews as suitable applicants come through. We expect this role to be popular, so please apply early.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you an experienced Business Systems Analyst looking for your next challenge?
Do you want to work for an exciting social change organisation with the mission of enabling people, places and the planet to flourish?
With our new Design for Life strategy, we are embarking on the next chapter in our 270 years’ strong history of social impact, with a range of interventions to unite people and ideas to turn world changing ideas into world changing actions.
The Opportunity
We’re looking for a Business Systems Analyst to help us achieve real impact by optimising our use of the cloud systems and platforms we have outside of our core IT environment.
This role is based from RSA House in London for at least three days per week, with hybrid flexibility for the remaining days.
About You
What we look for in a successful Business Systems Analyst candidate:
- Knowledge of how a workplace runs that is built on diverse range of platforms.
- Experience of managing the Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) with external Business Systems Providers.
- Experience of leading Technology projects from its inception to implementation.
- Excellent organisational skills; ability to plan, multi-task, prioritise concurrent project requirements, and work on own initiative to deadlines.
To find out more about this role, please download the job description on our website.
Apply
In order to apply, please click ‘apply for this job’ on our recruitment page and submit your CV. You will also be required to answer a series of questions. You do not need to submit a cover letter.
Please submit your application through the RSA website. We cannot accept applications via email. All applications will receive an automated response.
The closing date for receipt of applications is 9am on 20 May 2024. However, screening and interviews will be ongoing, so we may close the vacancy early if sufficient exceptional candidates apply. Please get your application in as soon as possible.
Please note that we cannot accept late, incomplete applications, and we can only consider candidates who apply through the online application process.
Inclusion Statement
As a social change organisation, we believe everyone, regardless of visible or invisible difference, should be welcomed to participate in creating a better future.
We aspire to maximum inclusion in our work and endeavour to challenge systemic inequity and all forms of discrimination. We therefore welcome applications from everybody who is committed to our vision and values and can demonstrate the skills, competencies and experience required for the role applied for.
Read full our commitment to Diversity, Equity and Inclusion on our website.
About Us
We are the RSA. The royal society for arts, manufactures and commerce. Where world-leading ideas are turned into world-changing actions. We’re committed to a world that is resilient, rebalanced and regenerative, where everyone can fulfil their potential.
The RSA has been at the forefront of significant social impact for 270 years. Our proven change process, rigorous research, innovative ideas platforms and unique global network of changemakers, work collectively to enable people, places and the planet to flourish. We invite you to be part of this change. Join our community. Together, we’ll unite people and ideas in collective action to create opportunities to regenerate our world.
We offer great benefits, including 29 days holiday (plus bank holidays), additional wellbeing allowance, free fellowship throughout employment and lots more! Read our full list of benefits on our website.
A global network of changemakers enabling people, places and the planet to flourish in harmony.
The client requests no contact from agencies or media sales.