Do you want a rewarding career where you can really make a difference?

Are you an experienced customer services professional with skills that would benefit a leading mental health charity? If so, you may be the person we are looking for.

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”

We have an exciting opportunity for a Supporter Engagement Officer to join our established and friendly Fundraising team. You will join us on a permanent contract working full time, 35 hours per week. Due to the pandemic you will initially be home based until our head office reopens, at which point you will be working at our London office in Vauxhall.

In everything we do, we seek to demonstrate our values: Passion, Commitment, Openness, Hope, Expertise and Understanding. If these values resonate with you, we would love to hear from you.

What will you be doing?

You will ensure that supporters have a positive experience when engaging with the charity. In addition you will also,  

• Respond to all supporter queries and donations, complaints, requests and queries through post and telephone. Ensuring all standards and lead times KPIs are met. Complete the Fundraising Regulator annual complaints returns as required.
• Using a CRM system to ensure all contact with supporters is recorded. Ensuring supporter preferences and records are held and all communications comply with relevant regulations and our own policies
• Working closely with the Fundraising Managers and Finance team, develop best practice Supporter Care processes and documentation. Support the development and fulfilment of supporter journeys
• Ensure our Rethink Mental Illness and Mental Health UK In Memory supporters are

communicated with sensitivity and in a timely manner, including supporting events held by family members and friends

• Co-ordinate the design and copy for the In Memory campaigns and materials, to ensure each one reflects our brand values
• Maintain stock levels and fulfilment of Christmas Card orders
• Support Individual Giving Manager with production and distribution of Rethink Mental Illness’ twice yearly supporter newsletter

Do you have what we are looking for?

• An effective communicator in both oral and written English, able to write in a succinct, structured way, and able to communicate sensitive issues clearly to non-specialist audiences
• Experience of working in a customer focused role, ideally a fundraising role
• Experience of data entry for the purpose of updating and maintaining databases.
• Excellent organisational and planning skills, able to work well, proactively and unsupervised under pressure to deadlines, to prioritise workload, to be self-servicing administratively
• Highly proficient use of business IT systems including Excel, Word, Powerpoint, and databases
• The ability to process large amounts of information quickly and accurately
• Sound understanding of relevant fundraising regulations and data protection regulation

Ideally we would like you to have

• Experience in working with CRM systems, preferably Salesforce / IMIS.
• Sound understanding of relevant fundraising regulations and data protection regulation, including GDPR
• Understanding of social media and integrating that with digital marketing

What will you receive?

You will have plenty of opportunities to enhance your abilities with the chance to make a real difference every day. In addition, you will have excellent development opportunities including funded training, career development and a range e-learning courses. You will also receive:  

• Starting salary of £25,053.50 rising to £28,336.13 per annum through increments 
• Contributory pension scheme
• Life assurance and employee assistance programme
• 25 days annual leave rising to 30 days plus bank holidays
• Your "Rethink Day" - 1 day’s additional leave (pro rata) on your Birthday
• Eyecare vouchers
• Flexible working  

Don’t just change jobs, change lives!

We welcome applications from everyone, applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer/Questioning+ (LGBTQ+), people with a disability, or those from Black, Asian and Minority Ethnic (BAME) backgrounds are actively encouraged to apply. We are proud to have also been awarded Disability Confident employer status. We have an ambition of becoming an anti-racist organisation and we recognise there is more to do in ensuring our recruitment is fair and inclusive, which is why we are recruiting new roles in helping us to achieve this. Please be mindful that we may need to close adverts early if we receive a high volume of applications, we therefore encourage you to apply as soon as possible. If a shortened closing date has a significant impact on your ability to apply, please let us know.

Are you a financial specialist looking to make a meaningful impact and help us in making the ordinary possible for children and young people with autism?

Ambitious about Autism is the national charity for children and young people with autism. We provide services, raise awareness and understanding as well as campaign for change. Through TreeHouse School, Ambitious College and The Rise School we provide specialist education and support to children and young people, aged 4 to 25, with autism.

The Finance Business Partner is an integral and influential role at Ambitious about Autism which has an annual turnover of £23 million. This role will provide financial expertise and partnership to improve communication and a robust financial service to the organisation. As a key stakeholder, you will ensure decision making processes are risk adjusted and collectively with your team, drive performance through digital transformation and quality data analysis.

About you

We are looking for an individual that has a recognised accounting qualification in one of the following; ICAEW/ACCA/CIMA/CIPFA or is currently awaiting the outcome of an exam within the four listed.

• Demonstrate the value of being a team player, within small and large teams.
• Strategic knowledge and implementation of Finance and business planning.
• Adaptable approach to a multi-faceted organisation.
• Setting and leading on financial strategy.
• Experienced Business Partner in NFP/Education sector.
• Knowledge of the Charity Statement of Recommended Practice (SORP) and tax rules for charities.
• Applying expert financial knowledge to provide financial advice and guidance to budget holders on finance policies, procedures and best practice, including challenging and influencing thoughts and existing practices.

Benefits

• Autonomy to build and nurture trusted relationships across the organisation.
• We are committed to CPD, where you can access a wide range of training and development opportunities.
• Cycle to work scheme up to £5,000.
• Season ticket loans.
• A wide range of wellness programmes
• Employee Assistance Programme.
• Access to physiotherapy for all employees.

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking organisation and make a real impact to young people and children with autism.

Please note the role may close before the advertised deadline and we would recommend applying for the role early.

Please find our recruitment pack below. If you have any questions around the role or would like to have a confidential chat, please contact Stephen Vickers.

Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check.

Being a young person in 2021 can be hard. The challenges they face are complex and fast moving and the services that exist to support them are being drastically cut. STI rates are rising and complex safeguarding concerns are multiplying, stretching an underfunded health system to its limit. The impact of lockdown is being keenly being felt and the long-term consequences are impossible to predict.

And while there has been some reduction in the stigma, there is still a long way to go before the general public are sympathetic to young people’s rights to good sexual health provision and relationship support.

Brook is an ambitious and dynamic charity that is passionate about improving the lives of young people. Last year we supported 1.4 million under 25s to manage their sexual health and wellbeing and we know our work is needed more than ever.

About the role

Digital transformation is a core strategic objective for Brook and spans all aspects of the charity’s work. We have made enormous progress during lockdown both in terms of development and improvement and in terms of securing funding for further programmes of work.

For this reason, the Head of Digital role will be vital to pushing the digital agenda forward in 2021/22.

We’re looking for an experienced digital professional who shares our passion for education and/or health, believes in young people, and who is excited by the prospect of helping us achieve our goals.

Key areas for focus will be:

The Digital Front Door

Brook provides sexual health services across England through a mix of clinics and outreach work, commissioned by local authorities. With the support of grant funding, we are commencing a 17 month project in April 2021, to develop a patient portal that we call the Digital Front Door. This patient portal will have a range of features designed to triage service users, support them to request testing kits, book appointments, have a video consultation, see their health record and get information and advice.

Our goal is to transform how users interact with our services, making it easier, faster and more convenient for those able to self-care and allowing us to protect valuable face-to-face time for the most vulnerable. And while our ambitions pre date lockdown, the last year has demonstrated better than ever, how vital this transformation is.

With the support of the Digital Team, the Head of Digital will lead this exciting, ambitious programme of work, managing the digital agency building the portal, working with Brook’s Data Team, consulting with young people to ensure the Digital Front Door meets their needs and expectations and supporting with funder communication. Also crucial will be supporting our colleagues to work in new ways and adopt the tools we introduce.

Education, training and wellbeing

Huge strides have been made during lockdown with the full range of Brook’s offer being moved to remote delivery. This encompasses live training and education as well as one-to-one counselling and support.

It includes an expansion of our already well-established digital self-directed learning platform, Brook Learn which exists to support educators in the delivery of excellent relationship and sex education as well as with safeguarding. The majority of Brook Learn courses are free of charge but we have a growing paid-for offer and ambitions to develop this further in the coming year.

Another key part of Brook’s strategy is to launch a young-person facing digital RSE offer. Part of your role will be to support with this at a strategic level – identifying opportunities for partnership and collaboration.

Website and digital projects

Our website is on course to see 3.1 million page views and 1.24 million visitors (a 42% in-year increase) in by the end of this financial year. The Digital Team have been working hard on a redesign, rebuild and migration, overseen by the Digital Manager. Part of your role will be to offer strategic support and insight as the final stages are addressed in 2021/22 – and as the Digital Front Door is introduced to ensure a seamless user journey between the two. Maximizing opportunities for promoting and driving traffic to our paid-for offers is another area for strategic focus.

The Digital Team is always responsible for an ongoing portfolio of ad-hoc digital projects, including those supported by and delivered in collaboration with corporate sponsors. The Head of Digital will be responsible for developing proposals for a range of funders, overseeing delivery and advising on the resource required for future projects.

To be successful in this role, you’ll have:

• Strong, demonstrable leadership skills
• Significant experience of effectively managing digital products and services – possibly within an agency setting
• Experience of the health and/or youth sector is desirable
• Excellent project management skills and the confidence to support and inspire colleagues to embrace, promote and use digital in their work
• A clear and engaging communication style, with the ability to influence and build relationships across the organisation

You'll need to hit the ground running and be happy and comfortable wearing lots of different hats and moving between various live projects. You'll be happy to get your hands dirty but will be passionate about shaping our digital future.

In return, Brook can offer you a supportive, structured working environment with clear objectives to meet but with the freedom to operate independently and think creatively. We pride ourselves on being a hardworking but fun team.

The Head of Digital will be supported by a Digital Manager who manages a Digital Officer and a Digital Education Lead (new role from April 2021).

To apply

Please send us your CV and a cover letter explaining why you would like to apply for this role and what you think you would bring to it. You can do this through Charity Jobs or via the Brook website. The closing date is 24th March, interviews will take place online on 29th March and the start date would be the first week in May 2021. Please indicate if you are unavailable for an interview on 29th March.

This is a full time, London based role. And while we are currently working remotely, as and when circumstances allow, you will be expected to be in the London office a minimum of 2 days a week. Travel to and from work will not be covered.

My charity client is looking for Business Analyst to help manage change and plan for the future by improving the processes, services and products within their digital transformation you help to deliver will support over half a million young people every week as they gain skills for life through Scouts.

Key Accountabilities

• Identifying, mapping, evaluating business processes, anticipating requirements, uncovering areas for cost savings, efficiencies or improvements; developing and implementing sustainable and practical solutions
• Ensuring that business needs are met in terms of current and future technology requirements
• Participating in the production of scoping documents and plans for technology projects
• Determining tangible KPIs to evaluate project deliverables and measure success
• Definition, documentation and agreement of Business Processes at all levels, for both internal or external facing projects Lead requirements gathering workshops with internal and external stakeholders Documenting and communicating the results of your efforts including robust options appraisals in plain English, appropriately tailored to a broad audience Effectively communicating your insights and plans to cross-functional team members and management
• Gathering critical information from meetings with various stakeholders and producing useful reports
• Support Managers and Project Managers through Supplier Tender Processes
• Defining Business Requirements

Person Specification Experience

• Experience of successfully working on medium to large-scale technology projects through all stages of their life-cycle
• Experience working as part of an agile delivery or a product team in a matrixed organisation
• Experience of communicating and collaborating with staff colleagues to understand the needs of departments or the organisation as a whole
• Experience of working with external stakeholders to understand and investigate feedback into the service, function, or product provided
• Experience of using data modelling practices to analyse findings and create suggestions for strategic and operational improvements and changes
• Experience of Business Analysis role within technology projects ideally in the not for profit space

Education & Qualifications

• Formal Business Analysis Qualification (Desirable)
• Agile qualification (Desirable)
• Prince2 / Waterfall (Desirable)
• ITIL (Desirable) Benefits We’ve got some great benefits too. 

We are looking for a conscientious and professional individual to take on the new role of Business Manager for our domestic abuse service.

The successful candidate will have proven experience of working in a senior management/leadership role in the charity or service sector with a strong background in analytical work and excellent interpersonal skills.  The role will require the postholder to be both self-directed and to regularly interact with a range of other professionals.

Citizens Advice Waverley is a local independent charity providing free, impartial, confidential advice to people across the borough of Waverley and more widely. It runs advice offices in Godalming, Cranleigh, Farnham and Haslemere.

Data Business Analyst

An exciting opportunity has arisen for an experienced Data Business Analyst to join a leading charity based in Tower Hill, London. The successful Data Business Analyst must have experience of SQL and will help run workshops and requirement gathering for their extensive data department. This is a fantastic opportunity for a Data Business Analyst looking to progress their career at a fantastic organisation who encourage flexible working and working for home.

The Data Business Analyst will be working closely with a wide range of senior stakeholders in order to develop vital business requirements by analysing and delivering solutions to the wider organisation. As the successful Data Business Analyst, it is vital you have full software development lifecycle experience. This role will be fully remote until government guidelines change.

Skills required for the Data Business Analyst are:

- Experience of working as a Data Business Analyst
- Knowledge of SQL
- Ability to run an IT projects from start to finish
- A confident communicator who would be great dealing with stakeholders.

This is a great opportunity for an experienced Data Business Analyst to run large scale digital projects from start to finish and work for a leading charity.  
Data Business Analyst / Full project lifecycle / Agile / Waterfall

Salary: £32,000 – £36,000 + (Excellent Benefits)

Location: Tower Hill, London

Apply now for immediate consideration regarding this excellent opportunity!
Understanding Recruitment is acting as an employment agency for this vacancy.

Do you have the breadth and depth of experience in digital innovation and service design and knowledge of best digital practice to help Media Trust integrate digital to enhance our work and impact?

We are looking for an audience focused, innovative and passionate individual with experience of working in the UK charity sector to provide vision and oversight of Media Trust’s digital strategy. You’ll be responsible for digital service design, technology development and User Experience identifying opportunities to integrate digital within our programmes and services to drive greater impact, accessibility and reach.

Covid-19 has led to an exponential increase in demand for our programmes and the digital delivery of our services. Feeding into our organisational strategy, you will lead on designing and implementing a new digital strategy to ensure we are maximising our digital potential to increase our impact and respond to the needs of the charities, volunteers, communities and young people we work with.

We are looking for someone who has a passion for people and user centric approach, with experience capturing and analysing user insights and involving beneficiaries, supporters and other important stakeholders in designing and developing unique ways of engaging with digital and technology.

You will have significant experience in developing digital technology products or services and have a track record of working in an Agile, entrepreneurial and pragmatic way. A brilliant communicator, you will have experience leading collaborative teams across an organisation as well as developing and managing relationships with agencies, suppliers and volunteers.

About Media Trust

At Media Trust, we believe that it’s by giving everyone a voice that we’ll get to a more equal society. That’s why we’re proud to be working with hundreds of charities to strengthen their story-telling, advocacy and campaigning, press engagement and social media. We do this through media, communications and digital skills training delivered in partnership with our media and creative industry partners and by matching media industry volunteers with charities looking for comms support. At the same time, our youth programmes are giving thousands of young people the creative digital media skills, access and mentoring support to break into the media.  In this way, we believe we are doing our bit contribute to Britain’s levelling up agenda while also helping the media sector to be more responsible, representative and connected.

Read our 2020 Impact Report to learn more about our work and our impact.

Key responsibilities

• Set a vision, shape and direct a “digital first” strategy which engages beneficiaries, inspires colleagues and is cost effective
• Lead on the effective planning, design, delivery, maintenance, optimisation and development of Digital Products, Services and User Experience across the whole organisation
• Lead on translating data and analytics into actionable insights and recommendations and supporting Media Trust teams in analysing user needs and behavioural insights to drive strategy, build informed user journeys and optimise engagement
• Work with and support Media Trust teams in understanding and using digital platforms and innovation to enable and enhance service provision and impact
• Help design, develop and launch a new state of the art learning management system to ensure we can provide an exceptional learning experience and environment for the thousands of charities and young people we work with.
• Lead on the ongoing development of our Volunteer Platform so we can more efficiently and effectively match charities looking for comms support with media, creative and tech professionals looking volunteer their skills. You will lead on the development work to improve the platform’s self-sufficiency, increase automation and enhance the user experience of both charities and volunteers
• Be responsible for identifying new tools, technology and platforms to allow us to ensure accessibility and inclusion are embedded in everything we do. At Media Trust, we pride ourselves on delivering programmes that support an equal and more inclusive society. For example, our Reframing Disability programme aims to improve the representation of disabled people in the news
• Play a leading part in establishing and ensuring compliance with data management and security systems, procedures and protocols across digital platforms and services. Lead on ‘future-proofing’ our data capture across all of the channels and platforms we use, enabling us to better demonstrate our impact to funders
• Build the case for support for the impact of digital on our work, helping to secure additional funding to ensure investment into the development and sustainability of our digital services, products and technology
• Promote Agile working and a test, learn and iterate culture across the organisation

What we are looking for in you

• Digital leadership including significant experience of developing digital products and services that places User Experience at the heart
• Passionate about the potential of digital technology to drive social impact and the need for this to be developed responsibly and inclusively. You will be familiar with accessibility standards and how to create inclusive and accessible services
• Experience of leading organisational wide data capture and data analysis including platform analytics, and ability to present timely and compelling dashboards and reports containing actionable insights and recommendations
• Experience of Agile methods and project management
• Excellent relationship and partnership building, with experience of managing external agencies and pro bono partnerships
• Ability to lead a transformational culture within an organisation, digitally upskilling teams and promoting a test, learn and iterate approach
• Ability to work cross functionally, leading and managing teams and working groups
• An excellent communicator, able to lead and motivate teams, influence and get buy in from key stakeholders
• Confidence in communicating Media Trust’s Digital Strategy as well as speaking externally about the need for funders, charities, government and business to support the charity sector’s adoption of Digital
• Ability to work under pressure, manage multiple complex projects and meet deadlines

The above job description is a guide to the work you may be required to undertake but does not form part of your contract of employment and may change from time to time to reflect changing circumstances.

How to apply

At Media Trust, we are committed to representing the communities we support. We warmly encourage applications from people of colour, individuals who identify as LGBTQIA, working class, disabled and those living with mental health conditions. We are happy to make reasonable adjustments for disabled applicants at any stage of the recruitment process – please get in touch to discuss.

Closing date: 1PM Thursday 18 March 2021
Interview dates: Weeks of 29 March and 5 April 2021

Please download and complete the Equal Opportunities form. Submit a covering letter (max 2 pages) describing how your skills and experience match our requirements, your CV and the completed Equal Opportunities form with Head of Digital in the subject line.

Please note, due to the high volume of applications we expect to receive, only candidates selected for an interview will be contacted.

Working at Media Trust

Media Trust is an ambitious charity, full of passionate people. We are a small and dynamic team that works collaboratively and supports each other in a fast-paced environment. We are looking for motivated, agile and value-driven people to join our team.

• We are based in WeWork Victoria, a vibrant co-working space with our own Media Trust office. There are regular activities and pop-ups throughout the week, ping pong tournaments and free barista coffee all day and prosecco/craft beer evenings
• Generous annual leave
• Flexible hours, to be agreed with line manager
• Part-time options considered for the right candidate
• Secure bike shed
• Pension contributions
• Volunteer days

Media Trust values and respects all differences in people (seen and unseen). One of the ways we do this is by actively encouraging staff to work in ways that best suit their needs and our flexible working policy outlines many of the options available, such as part-time and term-time working, job sharing, home working and working compressed hours. Please talk to us at the interview about the flexibility and equipment or other support you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

For more information, visit our website or follow us on Twitter and LinkedIn.

Media Trust values diversity and is an equal opportunities employer.
Registered Charity no. 1042733

Digital Marketing Officer

If you have digital experience and are looking for a role that will put you at the core of the team responsible for communicating about our client's work in an engaging and memorable way, this could be the role for you. Their mission is to transform the lives of adults with physical disabilities through partnership with their specially trained assistance dogs.

To help them create these amazing partnerships, they need amazing people and our client has an exciting opportunity for a Digital Marketing Officer to lead the development of digital platforms, systems and tools to increase awareness, provide information and differentiate them from their competitors and contribute to the generation of funds for the Charity.

Responsibilities:

This role is responsible for maintaining and updating the Charity’s website, you will support the Marketing Communications Team to produce new content, ensuring brand consistency and a high quality and fresh look to their website.

This role supports marketing and digital fundraising, through communicating and engaging with audiences across social media - Instagram, Twitter, Facebook and LinkedIn. You will manage their social media engagement and develop marketing campaigns to increase brand awareness and recognition, exploring other digital and online media opportunities to proactively increase engagement. You will also support social media analysis, develop reports and assist the teams to understand analytical insights.

Requirements:

• Experience of website development and development platforms such as WordPress, Social Media scheduling and analysis tools
• Project and campaign management experience
• Excellent project and time management skills
• Good awareness of market trends
• An inquisitive and problem solving approach
• Excellent interpersonal skills and ability to influence a wide range of stakeholders

You’ll have strong analytical insight and presentation skills with a keen eye for detail and the ability to work within organisational processes and time frames. Ideally you’ll also have a relevant digital marketing or business degree or relevant professional qualifications.

This is an incredible role at a leading assistance dog charity where your role will be a part of their essential work that transforms lives every day.

Please apply online with a CV together with a cover letter that demonstrates your suitability for the role.

They are a disability confident committed employer and welcome diversity, promote equality and welcome applications from all sections of the community.

Closing Date: Midnight 28 March 2021
1st Interview: Week commencing 12 April 2021 (location TBC/remote video call)
2nd Interview: week commencing 19 April 2021 (location TBC/remote video call)

Location: This position could be based at either of their rural training centres in Heyshott, West Sussex, or Osgathorpe, Leicestershire. All their office based teams are temporarily working remotely.

Job type: Full Time, Permanent

Hours: 37.5 per week

Salary: £20,065 to £22,574 per annum depending on experience

Benefits: They offer a comprehensive benefits package including a generous annual leave allowance, access to an employee assistance programme, wellbeing portal and discounts on goods and retail vouchers and cash back on purchases from eating out, entertainment, supermarkets, clothing and travel.

You may have experience of the following: Digital Marketing Executive, Digital Marketing Officer, Marketing Assistant, Digital Communications, Digital Marketing Assistant, Marketing Officer, etc.

Ref: 97206

Digital Project Manager

Fixed Term Contract – 12 months

£35,000 - £38,000 (dependent on experience)

Leatherhead, Surrey KT22 0BN

JOB PURPOSE

To manage all aspects of the planning, development and build of a high quality, responsive website that reflects SEO and accessibility best practice.  Working with key stakeholders across the organisation you will scope current and future website requirements that support the growth of the organisation. You will write a comprehensive brief and oversee all aspects of a competitive pitch process to secure a website development partner and work closely with the appointed organisation to successfully build, test and launch the new website on schedule and on budget.

Additionally, you will actively monitor QEF’s digital environment and recommend cost effective ideas for digital product development, highlighting how they would benefit the delivery of services and /or effectiveness of fundraising activities. You will also identify new opportunities to reach key target audiences and amplify QEF’s voice in the disability sector.

THE OPPORTUNITY

This is an excellent opportunity for someone with experience in website development and digital marketing to make a significant impact on a growing disability charity; creating a strong digital platform for future growth and development.  You will work closely with different teams across the organisation, understanding their aspirations and developing digital solutions that enable increased engagement with QEF’s services and activities so that more disabled people can benefit from QEF’s expertise and increase their independence.

ABOUT YOU

• You have extensive experience in website design and development, delivering projects from research and planning through to test and launch
• You have strong project management skills and experience of managing long term projects with multiple stakeholders
• You have strong interpersonal skills and are empathetic, as you will be working in a service delivery environment
• You are able to discuss technical requirements with external agencies and also effectively communicate technical information to internal stakeholders
• You have experience of successful budget management, delivering projects on time and on schedule
• You have experience of managing all aspects of a competitive pitch process and working with external agencies to develop new websites
• You have good data management skills, establishing KPI’s for projects and monitoring performance
• You enjoy working as part of a team and individually
• Our Values and Behaviours inspire you

BENEFITS

Being part of QEF means that you will be valued as a key member of a charity that is passionate about its work.  You’ll gain a sense of professional satisfaction from knowing that every day you have worked as a team to improve someone else's life. Whether you work in one of our client-facing services, or at the head office, you’ll never be far away from the inspiring journey of our service users.  In addition, you’ll receive:

• 25 days annual leave plus bank holidays (pro-rata)

• Pension and Life Assurance

• Westfield Healthcare Cash back scheme and shopping discounts

• Free on-site parking

• Range of training opportunities provided to ensure career development

• Childcare vouchers

BEING PART OF QEF MEANS

• Actively participating in learning, development and feedback opportunities.
• Promoting QEF’s Equal Opportunities policy.
• Being an active team player.
• Being an ambassador of QEF’s Values and Behaviours.

DIABILITY CONFIDENT EMPLOYER

• QEF is proud to be an equal opportunities employer
• We guarantee to interview all applicants who meet the criteria for a vacancy and to consider each applicant on their ability to do the job
• Please contact HR if you require any reasonable adjustment(s) for the application process or interview stage

HOW TO APPLY

If you are interested in becoming part of team QEF please APPLY NOW via the link!

A world without liver disease – that’s our vision.

With over 30 years’ experience, The British Liver Trust is the leading liver charity for adults in the UK working to improve liver health. Liver disease is the only one of the five big killer diseases that continues to increase, the Trust works to transform liver health through increased awareness, prevention, improved care and support.

We are looking for a creative, enthusiastic and dynamic Digital Communications Officer to join our team. 

Reporting to the Communications Manager, you will play a lead role in the delivery of engaging digital communications activity to help improve the lives of those affected by, or at risk of, liver disease or liver cancer. You will be passionate about creating excellent content for a variety of channels, using your design, content creation and copywriting skills.

Primarily the post holder will:

• have excellent organisation skills and attention to detail.
• have experience of building, maintaining and engaging audiences and communities on social media.
• have experience of using a website content management system such as Wordpress.
• have confident technical and design skills including producing social media content, videos and editing images.

In addition, the post holder will:

• be an adaptable member of the communications team.
• have an empathy for people affected by health conditions.  

You must be able to demonstrate success in a similar role. This is an exciting opportunity to join a passionate and committed team, to help demonstrate the impact of our work and deliver great supporter care. We are an equal opportunities employer and would be pleased to hear from candidates from minority group backgrounds.

We are an equal opportunities employer and would be particularly pleased to hear from candidates from minority group backgrounds.

Please apply by emailing the following ;

• a covering letter explaining how your experience, skills and knowledge make you suitable for the role, with particular relevance to the Job Description
• an up to date CV, including 2 referees
•  

Closing date: 9.00am …15th March 2021

Interviews: 23rd March 2021 via Zoom/  at our Bournemouth office

Our Digital Communications Officer role is a new position in the IBD Registry that reflects both our fast growth and increasing maturity. This is an exciting new role to plan, create and deliver through our many digital channels the compelling content that will engage our key stakeholders: clinical teams, patients and the public, and industry, plus the ongoing performance analysis that will drive improved engagement.  This role is critically focused on our upcoming Reshaping the Registry campaign over the next 12 months but may continue into a longer term role after that period.

You will be part of a small and growing and highly collaborative team, reporting to and working closely with the Projects/Programme Manager, as well as with clinical and academic data specialists and our partner organisations, including Crohn’s & Colitis UK, the BSG and RCP and our current partnership with University Hospitals Cambridge for the £5M IBD Hub project for HDR UK.

We are looking for a data-minded digital communications all-rounder, who is as comfortable writing and editing punchy copy as they are working with tools and social media platforms such as Wordpress, Mailchimp, Twitter and LinkedIn to create web pages, design infographics, craft newsletters, blogs and postings and publish content. You will have a good eye for design, enabling you to create engaging and shareable graphics that build our brand and output these via our website and other social media channels. You will quickly develop an understanding for our audiences that will allow appropriate creation and curation of our different newsletters, furthering engagement. You will have good technical knowledge about digital communications and above all a flair and creativity for thinking about how digital tools can be used to promote our data-driven research and analysis.  You will have great people skills, which will allow you to work constructively within our team to summarise key messages from our data work and translate these into the best digital outputs, as well as working with external partners on mutually beneficial communications work.  You will be able to meet deadlines, work under pressure and juggle multiple priorities without compromising your keen attention to detail and high level of accuracy.  Ideally, you will have come from the healthcare or pharmaceutical industries, or a sector where you have gained experience of delivering messages related to improving people’s health.

Your most important attributes will be your readiness and ability to learn, your 'can do’ mindset coupled with a rigour of thinking and attention to details. Above all, you need to believe in our mission and want to join us to make a difference: our small team makes a big difference in IBD across the UK and this needs to be more than ‘just a job’ for you.

Our full Job Pack and How to Apply can be found on our IBD Registry website under our 'Work For Us' page.Please visit this to learn more about this role and also to access the Application Form

Job Summary

St Luke’s Hospice (Harrow and Brent) Shops limited is the retail subsidiary of a well-established Hospice which is loved by the local community. In the past year our digital sales has grown and reached thousands of customers highlighting the real opportunity to establish a sustainable digital platform. As a digital footprint is critical for the growth of any retail outfit, we are looking for someone who will help us expand our digital offering to ‘future-proof’ the business. As it is a green-field initiative, the post holder will have the independence to influence and shape St Luke’s digital platform.

We’re looking for a creative and versatile Digital Marketing Manager who has excellent knowledge of the online selling platforms. Creativity, entrepreneurial skills and project management skills would be crucial in taking the business forward into the future. The Manager will be responsible for delivering digital sales targets, building and leading the sales team. This role has the potential of growing into ‘Head of Digital’ in the future.

Key Responsibilities

• Build and lead the online sales team to maximise online sales profits by setting and maintaining high standards of merchandising, stock control and customer/donor care whilst containing operating costs
• Establish new income streams via different online platforms
• Work closely with Logistics & E-commerce manager to ensure effective day to day running of business
• Contribute to the development of online procedures and systems to give clear operating guidelines to staff
• Collaborate with Hospice’s communications team to influence content on companies’ website and social media to drive sales and awareness of our online offering
• Participate in staff recruitment, induction and personal training programmes
• Ensure all orders are confirmed and customers communicated with effectively
• Develop volunteer recruitment and training in conjunction with shop based staff and the Retail Volunteering Development Manager
• Ensure all Health and Safety regulations are met
• Ensure the implementation of weekly reporting through Key Performance Indicators (KPI's), to aid in the management and support of the online operation
• Contribute to forward planning and online sales development
• Monitor and respond to market conditions tailoring stock mix to opportunities and competitor activity
• Seek and develop innovative new online trading and business opportunities to increase income
• Perform regular analysis of key competitors
• Monitor various systems such as Google Analytics to ensure optimal performance
• Ensure consistent standards across all online areas
• Promote Gift Aid where appropriate

• Carry out any other duties or general tasks as may reasonably be required as are within the scope, spirit and purpose of the job, the title of the post and its grading as requested by the Line Manager or his/her higher level of authority

Person specification

Essential

• Experience of eBay and other selling and buying platforms
• Experience in social media and website content
• Experience in pricing and listing retail products online
• People skills
• Accuracy and attention to detail
• Ability to work to tight deadlines  
• Logical and analytical approach to work
• Planning and organising skills
• Strong commitment to customer service
• Imagination and Initiative
• Ability to work with minimum supervision
• Ability to implement change effectively
• A good standard of education including numeracy and IT skills

Desirable

• Marketing skills
• Ability to understand and analyse sales figures
• Ability to use social networks

About YBI

Youth Business International (YBI) is the global network of expert organisations in over 50 countries supporting underserved young entrepreneurs to turn their ideas into successful businesses, creating jobs and strengthening communities.

Young people are a critical resource. However, with 66 million unemployed youth worldwide this potential is not being realised. Furthermore, of those that are working, many do not earn enough to lift themselves out of poverty. Addressing the youth employment crisis is imperative, not only for the well-being of young people but to ensure sustainable, inclusive growth and social cohesion globally.

Since 2014 we have supported over 350,000 young people to start or grow a business by delivering a range of practical entrepreneurship support services, from guiding a young person to register a new business and improving their bookkeeping skills to helping them write a business plan or grow their fledgling business through facilitating access to finance.

Role Overview

We have an exciting opportunity for a Head of Communications to cover a maternity leave from May 2021. We are looking for an organised, all-rounder with a strategic mind and a willingness to roll up their sleeves and get involved in delivery.  

This senior role leads a small communications team to drive YBI’s ambitious communications strategy forward and closely monitor results, adapting plans as needed to hit key milestone deliverables over this crucial time for our partnerships.  A digital expert you will work with the team to lead an evaluation of our website and social media accounts to develop individual channel strategies.  

You will act as brand guardian for the organisation and promote the important work our network is doing around the world to our members, current/prospective funders, and the wider sector. A natural storyteller, you will be motivated by human-led stories and have an instinct for what resonates with audiences.

Working closely with YBI’s senior management, the wider Network Team, and our partners and members you will plan and deliver campaigns (including our two flagship campaigns of the year) to celebrate programme success, promote results and learning and publish reports and findings.

To thrive in this role, you will need to be a confident and hands-on communications expert, ready to quickly execute and run several multi-channel external communications campaigns to reach new audiences.

Some of benefits of becoming our Interim Head of Communications include:

- Group Life insurance

- Health Cash Plan

- We are Equal Opportunities Employer and happy to talk Flexible Working

Further Details and How to Apply

For a full Job Description and information on how to apply, please see the attachments in this job post or send your CV, EOM form and cover letter when you click Apply.

Closing date: Monday, 15th March 2021 at 9:30am

R1 Interviews: w/c 22nd March 2021

R2 Interviews: w/c 29th March 2021

YBI is an equal opportunity employer and we are committed to ensuring representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, disability, age, ethnic or national origin, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if you require any adjustments, we can make to ensure that our recruitment process enables you to present yourself in a way that makes you comfortable.

At YBI, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system for YBI’s employment purposes only and stored for no longer than one year after the post has been filled; then personal data will be disposed of in GDPR compliant manner. We store all data securely and will not disclose it to any third parties without your consent. Please feel free to contact us to find out more.

The Encephalitis Society is looking to appoint a Mental Health Support Coordinator, to take responsibility for delivering a mental health, wellbeing and emotional resilience support programme for those affected by encephalitis and their family members across the world. You will take responsibility for delivering and monitoring these programmes and making sure they fit in with the Society’s Support Services ethos and activities.

The person appointed will be expected to proactively engage with, and develop our relationships with under-represented and diverse communities (such as BAME and LGBTQIA+) and develop and provide support that takes in consideration these communities’ views, experience and needs.

You will have a mental health qualification and experience in writing health content. You will need excellent communication skills, oral and written, IT skills and excellent interpersonal and team working skills, in particular, discretion, flexibility, resilience and sensitivity. If you share our passion, have energy, skills, experience and tenacity and would enjoy working in our small but amazing team then we would love to hear from you.